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Dreamfoam Bedding is a lower cost subsidiary by Brooklyn Bedding. These economy mattresses are great options for the budget conscious shopper, while still having a wide variety of options in hypoallergenic latex, foam, and coil. Because of the lower prices, there are lower quality materials used in the mattresses, which isn't ideal for all sleepers, but for those that are looking for a temporary solution or a guest room mattress, these might work just fine.
IKEA, the low price furniture store also offers mattresses that you can pick up in store or have delivered. They offer a selection of foam, latex-blend, and spring mattresses for the price conscious shopper. Those looking for a deal for the materials used find their mattresses compelling for their lower prices, but there are many that describe durability and firmness issues with their mattresses that lead to discomfort or poor sleep.
Based on our aggregated reviews and our scoring method, we recommend Dreamfoam Bedding in this match up!
See Our Full Review of Dreamfoam Bedding
Dreamfoam Bedding: 8.9/10
Dreamfoam Bedding: 8.6/10
Dreamfoam Bedding: 9.3/10
No Back Pain:
Dreamfoam Bedding: 8.7/10
Dreamfoam Bedding: $149-$1799
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Online reviews and customer sentiment are great ways to figure out if you want to spend more time researching a specific product. Overall, these mattresses are regarded highly by customers, but there are some that didn't feel as positively. Look at the details below to see if one of these will work for you.
Support isn't the same as firmness. A well supportive mattress aligns the spine and leads to healthy sleep. Sadly, some customers don't find these mattresses to have great support. Most are satisfied with the supportiveness of the mattress right after purchase, but some have reported support issues as time as gone on.
For folks that sit or lay on the edge of their mattress, edge support is essential. These mattresses do a good job at edge support initially, but some found that it wasn't as supportive as they'd like
Mattresses with lasting comfort are amazing, but not always easy to find. These mattresses are not reviewed highly by customers when it comes to durability. That said, some sleepers may discover their mattresses lasts more than a decade, while other mattresses may only last a couple years. If you are a heavier person, make sure to do some extra research before buying.
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Getting to the bottom of customer reviews can be a relief when digging through all the noise when shopping for a mattress. Sadly, customers don't always feel comfortable with these mattresses. Some feel snug and comfortable, but others feel discomfort. If you are considering purchasing, make sure to get more information below.
These mattresses have above average ratings for support, which is refreshing for those struggling with the aches and pains of a sagging bed. However, there are some reviewers that describe a lack of support for their bodies, so take a look at some of the other reports from customers to make sure your choice is right for your body.
Edge support is the amount of resistance there is for sleepers along the side of the mattress. These mattresses over good support overall, but some folks may experience some contouring along the sides.
Having a mattress that lasts is one of the most important factors to sleepers. We all really want to find a bed that will be comfy a decade or more later. That said, not all customers rate these mattresses very well on durability and some have had issues over only a short horizon. If you are looking to use one of these full time, read over the reviews, warranty, and return policies to make sure that you are safe in your purchase.
I was really nervous ordering a $999 mattress through Amazon with nightmarish thoughts about being stuck with something I didn't like, or trying to figure out how to ship it back. The reviews from previous buyers alongside research I did on latex-based mattresses provided the confidence to take the chance. We are SO glad we did. Absolutely love the mattress! (This is after having it for about a month.)
Be surprised when it shows up on your doorstep in a box that makes you think, "This was a mistake!" The box is very heavy and not shaped like a mattress itself. In fact, it doesn't resemble any shape you'd associate with a bed - more like a 2-door filing cabinet. I removed our old mattress, dragged the box into the bedroom and hoisted it atop the boxsprings. Carefully, I used a boxknife to remove the box. Inside was the mattress, rolled up like a futon, encased in shrink wrap. After carefully unrolling the shrink wrap, the fun begins. What I didn't do and would HIGHLY advise you to do to entertain your family and friends is video what happens next. In fact, you may want to invite everyone over to watch as this proves to be very exciting. Once the mattress is free from its "chrysalis" it GROWS. This is like being a little kid again, buying those foam dinosaurs in an egg, and placing them in a glass of water. Only different - much larger scale, such as say, a real dinosaur. Anyway, love the mattress and highly recommend. Jim
I bought this bed a few months ago and wanted to give it a proper test before writing a review. The bed is solid, comfortable and most of all supportive. I have had quite a few back issues since getting back surgery in 2006. I am convinced many of these problems came from my old spring mattress. Since getting this my back pain in the morning is minimal when compared to my old bed. I sleep sound and rarely toss. The customer service was great, and the entire process was positive considering our apprehension of buying something like this online. Overall.. highly recommend this bed.
After countless hours of online research I decided to purchase this bed as a Christmas present for my 66 year old mother. This is not the easiest of tasks due to a number of factors not the least of which is her inclination for perfection. Chuck, from Dreamfoam Bedding, was incredibly helpful. I would have requested a firmness of 8 but, after explaining her circumstances to him, he suggested the default firmness level of 6. While I was not completely convinced, I took his advice. I figured that since it usually takes me at least 2 attempts, if ever, to get any given product correct for her, I would just return it and have the firmness adjusted. I was so sure I would be returning the mattress it that I kept the box from the adjustable base I purchased to go with this mattress to expedite the return process. Well, I am very, very happy to say that after she slept on it the first night, bed received a very enthusiastic thumbs-up. Still not convinced, I held on to the box just in case. Nearly a month later, she could not be more pleased with the mattress. Additionally, I was more than skeptical about their claim of "wake up with less pain" but apparently it is indeed true. She feels far better in the mornings, with much less joint pain, then she has for a long time. I would give this mattress as many stars as were allowed. The adjustable base box is now in the trash.
We bought this mattress with some trepidation two weeks ago. How could a mattress in a box this size be comfortable? But we took the plunge and ordered the mattress with a "6" firmness latex top and are absolutely amazed at the comfort. Just watching the mattress "inflate" after coming out of the vacuum packing was an experience. We are sleeping better and the mattress is not at all hot to sleep on. We recommend this mattress.
I got a queen, firmness six, which is standard for this model. This is the best matress I have ever slept on. At a 6, it was actually slightly firmer than I was expecting, which is fine, I wouldn't trade it for anything. It is the perfect mix of softness and support, and it seams cooler than memory foam. I've slept on it a few nights now, and I haven't had any problems (except getting out of bed in the morning has gotten more difficult!)
Chuck emailed me almost immediately after my purchase and customised the firmness. The mattress arrived a few days later rolled up amazingly small. I didn't have any issues with the smell, which went away after a few minutes.
I also own a DreamFoam Mattress Ultimate Dreams Shredded Latex Pillow, Queen. I strongly recomend that as well for all the same reasons. They go great together!
Totally satisfied with the way the mattress feels. Just FYI for future buyers the Eurotop mattress is a 'little softer' than the 10". I have a 10" with firmness 3 and got the Eurotop with same firmness and I feel the Eurotop one is slightly softer.
the DreamFoam team contacted me the next day and walked me through choosing the right comfort level. I read some comments that stated there was a odor for several days upon opening. I never detected any odor and slept on it the 1st night. The 1st night I was skeptical because it did not seem that soft. However, over the next two days (the literature advised 48 hours to expand) my bed continued to expand and became awesome. I am 6'5" and ...let's say over 250. I do not experience any pressure points when I sleep (side sleeper), nor is my arm numb when I wake up. I am exceptionally satisfied. I am anxious to see how the foam stands up through the years, I love this bed and hope it doesn't disappoint in longevity.
I use this mattress on a platform bed with no box springs and it works great. I went with the factory set firmness of 6 and it is very comfortable. If I had to change the firmness one way or the other I might do a 7 next time which would be a little softer, but I've always liked soft mattresses. No complaints!
a friend recently bought one and highly recommended it. living in california, the arizona based shipping was within a business week, far earlier than the amazon estimate. the 100lb 2'x2'x4' box was not too hard to take upstairs for an arthritic 65 year old man. and, yes, cutting the plastic with scissors was exciting as it expanded. we had water beds for 35 years and like this bed far better as even "waveless" beds would rock as one of us laid down or got up. number 5 contours but is firm (don't sink). e-mailed them friday evening with questions, got a reply the next day - like how often to rotate bed (3-5 months). 20 year pro rated warranty, and this outfit looks like they will still be here to honor it, but figure will have to replace the topper within 10 years, which is ok.
I have had the bed for more than a month now and I really do love it. I wound up ordering a 7 and it's just right, soft enough yet supportive! I was concerned about taking a risk with an "unknown company", it's so refreshing to have your expectations exceeded! The company is great, they were true to their words. The bed is so comfortable. My husband and I both felt like it just drew us in and drained the stress right out of us. It's the best sleep ever!
I have had the Ultimate Dreams Queen Eurotop Latex Mattress for a couple of months now. Originally I ordered it with an "8" firmness level to match my old Seally pillow top mattress that this was replacing. I would say that the 8 matched the pillow top quite well and I slept on it for about a month. After a while I did not like how soft it was for me and talked with Chuck at Dreamfoam and he recommended that I exchange the top layer for a 6 level firmness. I agreed and ordered a new topper for $75 which included both ways in shipping. I received the new topper in a week as I did the original bed when ordered.
Its very easy to switch out the toppers by just unzipping the cover taking out the old and putting in the new. I placed the prepaid Fedex label on the box and sent the old one back. The new latex topper (6) made a lot of difference and provided the firmness that I needed and still gave some softness to sink in a little.
I am very happy with this mattress and the customer service that Chuck provided made a difficult decision to buy a mattress with out laying on it much easier.
I tried to buy a mattress locally but could not find one this nice at this price.
Ordering a mattress online can make you nervous and second guess yourself, I would suggest talking with Chuck and check out [...] . They have lots of information and comments on Dreamfoam mattresses to help with your decision. You can also get a free pillow to! I do not usually do reviews and this is my first one on Amazon but I feel that the mattress and the customer service were excellent.
I was hesitant about buying a mattress from the internet at first but rest assured, this is a wonderful company with great customer service and a very impressive product. I placed my order late in the afternoon on a Friday and received an email later that evening from the famous Chuck asking about my preference of firmness. I thought it must be automated and wanted to do some more research so I took the weekend to decide. By Sunday night, I received another email letting me know they're actually working and waiting on my preference in order to get it out quickly. This was impressive. I had a few more questions and Chuck was very responsive and wonderful to work with. I felt very comfortable that I would be taken care of by this company.
It was completed and shipped very quickly, well-packaged, and compressed to a very manageable size for a king bed. I was able to take it up the stairs myself, although for safety I don't recommend this. It set up and decompressed with minimal effort and odor. After a few hours I got the chance to try it out and knew immediately I had made the right decision. It's invitingly soft yet supportive, the material is well distributed, and in my opinion much better for 'bedroom activities' than a memory foam mattress. I went a little on the firmer side as I've always been a stomach sleeper and needed the extra support. For years I've never been able to sleep on my back and in the rare cases I've managed to fall asleep that way, I wake up on my stomach. The morning after my first night on this mattress, I actually woke up on my back, better rested than with the old box-spring, and over a few more nights with diminished lower back pain. When I buy something for the guest bedroom, it will be Dreamfoam.
So you are probably reading these reviews wondering if you should order a cheap (priced) latex bed over the internet. I did the same thing a few weeks ago, took a chance and ordered it. I was contacted well within 24 hours of ordering to customize the firmness level. As others have mentioned, the scale is 1-10 (1 being hard as a rock). My previous pillow-top bed wasn't firm enough, so we picked the 4, which is considered a firm mattress with a slight cushion on top. More about this later...
The box arrived and it looked like someone sent us a rug! It was a long, squared off box but with a vacuum-packed rolled up mattress inside. I was somewhat prepared for this after reading other reviews, but nothing can truly prepare you until you see it in person. So we pulled the mattress out of the box and laid it ontop of our current box spring. At this point I am getting several eye rolls from the wife and even starting to question my purchase. We carefully cut the plastic off and watch as it begins to magically grow into a REAL mattress! Within 10 minutes the mattress appeared to be 80-90% it's real shape. The packaging says it can take up to 48 hours, I think it was close to 100% within 6 hours or so. Anyway, there was no latex smell and I was surprised how nice the quality was.
I can report my lower back pain from the previous mattress is now gone. I am sure any firm mattress would accomplish this, but nice to know the build quality of this "internet mattress" is superb. There is no "bounce" like you get from a coil mattress - which is great because the kids can't jump on it! After a week of sleeping on it, the wife agrees it was a good purchase. I am pleasantly surprised that it turned out so nice and would certainly buy again.
I have had this mattress now for 3 years. I can honestly say this has been the best mattress I have slept on after owning all of the famed tv mattress's (Sleep Number/Air tube, Tempu-Pedic/Memory Foam,etc..) I was really hesitent and wanted to make sure I did not order a mattress to firm or too soft so I went with this Euro top so that I could exchange for a different foam. I ordered a #4 firm I am 6'6" and 280lbs
To this date there are no signs of sag, or wear. I have never even turned the mattress. If you want a firm mattress without busting your back or pressure point sorness this is the ticket! Ohh and get the Dreamfoam pillows, yes they are also awesome and best pillow I have used.
I weigh 170 lbs and my wife weighs....less than me..... We started out with a level 8 and decided it wasn't really soft enough so we ordered the level 10 the supposed "sleeping on a cloud" comfort level. We got the new insert and swapped it out immediately. It was like sleeping on a rock, the foam was not thick/dense enough to support our weight and we sunk right down to the base for the mattress. Looking back on it now i think we might have even been sinking through the level 8. Having just gone through the hassle returning of another mattress we decided to keep it and maybe buy a mattress topper for it. We ended up just keeping the level 8 and 10 inserts which both were able to be zipped into the insert area of the mattress and is now very comfortable. It is unfortunate that I had to spend another 200$$ on top of the price of the mattress to make it comfortable enough to sleep on. I'm not sure who they designed the inserts for but it would seem it certainly wasn't for adults. Overall the mattress seems to be constructed well but and hopefully it will last.
We ordered a SEVEN. We like firm beds...but as we are older...we like a little cushion. A firmness of Seven was great.I was worried the bed would be too soft. It is great. We are both side sleepers. Hint: We got FedEx to bring the box right into the bedroom. The mattress comes as one unit with the topper inside. I got a King and did it all myself..not recommended!!! Get Help!. For a KING bed you need SIX LEGS for support. I shored up the frame. We reused Box springs (and rotated them). I put on bedskirt. I put the box right on top of the level box springs...took off the cardboard...then repositioned mattress to open. As soon as you cut open it expands. YOU NEED TWO PEOPLE. The sucker wanted to open upside down...and I could not BOTH cut open and direct it myself. Of course that messed up the bedskirt. There are no handles. Hint: Be careful cutting so you do not damage the mattress. Bottom Line: Mattress opened up easily and full right away, no smell. We slept on it the same night 3 hours later. MAKE sure you buy a waterproof mattress protector...in a size that will fit the new mattress and have it ready. I got a LUNA from here on Amazon. I put a teflon water resistent cover over that. We bought new Deep pockets sheets too. He tested the bed and thought it was fine. We already had a 2 inch foam topper, we use a memory foam topper in winter. If you have to call for service: Chuck 480-307-1804.
Like everyone else, I was really leery about buying a mattress online. I put this mattress on my Amazon wish list and periodically would look at it and read the ever increasing positive reviews. The reviews all said the same thing - just bite the bullet and order, you won't be disappointed. So after 6 months of this back and forth nonsense, I did just that. I've been sleeping on this fabulous mattress for five months now. I fall asleep and wake up in the same position. I'm not constantly shifting around to get comfortable. It hasn't started to show even a little indentation where I sleep. It's a dream come true. Chuck was so helpful - I chose a 6 and it's perfect. The best part was watching the thing expand when I opened it. Who would ever think that a 6" long, fairly narrow tube would turn out to be my backs best friend. All I can say to you is just order this mattress - it's GREAT!!!
Regrettably, the mattress is sagging after only two years. Like others have written, I relied on the 5-star reviews. The sagging hasn't caused discomfort yet, but it's quite dismaying to think of probably having to throw this in a landfill much earlier than I had hoped. It's a beautiful-looking mattress and I did not/do not want to get an innerspring mattress. All a bit disappointing.
This won't be a short review. Get comfortable.
Buying a mattress is not a process most people can complete very quickly. People have many different mattress needs and to me, buying a mattress in a store is annoying at best. Often major manufacturers intentionally obfuscate the types and models of beds so consumers can't comparison shop features and prices. If you have shopped, then you know what I mean. Shopping at places like Macy's etc., is better, but you will pay top prices and you may or may not get good information on what is best for you. I urge you to spend some time to educate yourself on a product you will use daily for many years and you'll get what is best for you and buy it at a fair price. A latex bed may not be to your liking. You might be a memory foam or a gel top memory foam person. It's best that you research and try out different types.
For me it was well past time to replace my Sealy mattress and I took to researching online. I found sleeplikethedead and the mattress underground websites. I learned a lot in a short time and given how important a mattress/sleep is for your health and well being, I was happy to spend the time to research the best option for me. It became clear that there were some great choices and some pitfalls that need to be avoided, but the clear winners were latex and memory foam beds. Over time I tested some beds in different stores and learned what I liked and didn't like. You really should test out some mattresses to get a frame of reference. I almost bought a gel top memory foam on reviews alone. Incredibly comfortable, but I didn't like it only because I don't like how the foam forms around me. That's just me. So, I decided on a latex bed from Dreamfoam Bedding. The reviews here and on the previously mentioned forums were excellent and as I would come to learn, well deserved.
I called Chuck at Dreamfoam Bedding and peppered him with questions. He was knowledgable, personable and attentive. You can tell from talking to him he has had the same questions asked of him over and over, still he was cheerful and was great to talk to. He helped me figure that the Eurotop Latex Mattress was my best option and that a 6 was probably my best choice. This model is a little more than the standard model (~$100), but it has a removable 3" latex top, which Dreamfoam Bedding will swap it out for $75 total if the firmness is too much or to little. I was already sold, but that was great to have as an option. The bamboo fiber top can be removed and washed/dry cleaned, also another nice option.
It was a Friday when I ordered and soon after I received and replied to Chuck's email, giving him my firmness choice of a 6. As I had joined the Mattress Underground, I sent him my user name and he included a free latex pillow. It is also excellent. The following Monday, I received an email that the bed had shipped and Wednesday the package was at my door. I pitied the Fedex delivery person that had to carry it all the way to my door. I bear hugged it and carried/dragged it to my bedroom. The mattress is well vacuum packed as you can see in the photos I uploaded. One suggestion, get the mattress into place before you puncture the plastic, so when it unrolls, it does from one end of the bed to the other. In my case, I placed it at the foot of the bed and I could see through the plastic which way it would unroll, so it unrolled from the foot to the head of the bed. When I made the first small hole, my friend jumped as the rushing of air was sudden and a little loud due to a hole the size of a dime. It's amazing to see it take form. The bed was fully formed and 12" tall (see photo) in about a minute. I didn't smell much of anything, but my friend smelled a little latex scent but women have a better sense than men. Still we both agreed that scent was a non-issue. In any case, I let it sit in place with the windows open for 5 hours and then made the bed. The little to no scent in my case may be due to the limited amount of time it took to get to me, about 48 hours.
The first night was amazing sleep. The second night was good as well, but I woke with a tightness in my lower back. That continued for about 4 days. I knew this was not uncommon and I could need days, weeks or even a month to adjust to a new mattress. Considering how old and unsupportive my old mattress was, I am amazed that I took only 4 days to adjust. One change I am very happy with is I can sleep on my back again. If I did that on my old mattress, it meant lots of back pain. I can now sleep comfortably on my back or side. One concern when looking for a latex or memory foam mattress was how 'hot' the mattress slept. I have been a furnace all my life and that was a concern. Many reported this bed does not sleep hot and I agree. This mattress in some ways seems like a spring mattress most are used to, yet much better. It looks like a normal spring coil mattress, you don't sink into it, nor does it form around you like memory foam. Some really like memory foam, I think it's very comfortable, but overall, it's not for me. What I like about the latex mattress was that you aren't in a form-fitting 'cocoon', yet they are softer and supportive than spring mattresses.
My first observation was that this is a *really* well made bed and I am very happy with Dreamfoam Bedding in every aspect. This bed cost about 1/3 of what I would have spent elsewhere for comparable specifications. That isn't to say I only spent less; but I received a far greater value for my money. At this writing, the bed cost me $899 delivered and it is money well spent. It was made to my comfort level and shipped quickly. The bamboo topper is well stitched, very soft and removable for washing. The bed itself is tremendously comfortable and a firmness level of 6 was a good choice for me. The company support cannot be overlooked as well, with Chuck's expertise being available by email or phone.
The fact that I have gone on and on, paragraph after paragraph, reviewing a *mattress* should tell you that I am either certifiably crazy or this is a seriously fantastic mattress, from an excellent company. Or both.
The particulars. Me: 5'9" and about 210lbs. Wife: 5'2" and about 175lbs. I have residual issues with my shoulder from a wrestling injury, and a crushed disk from a motorcycle accident. My wife has complained of lower back pain on a regular basis for years.
I read all the reviews and watched a couple of videos, and thought I'd step out of my comfort zone and try an internet based bed. I contacted Chuck and provided our size/weight, but he avoided making a specific recommendation and provided general references for me to make my own judgments against. 6 considered Med (not to firm/soft). 7 is a little bit softer, but still has good support underneath. 8 is comparable to a pillow top mattress. I questioned a firmer purchase with the expectation of softening up over time. Chuck recommended against that plan and instead recommended we purchase our desired softness up front. We've tried several bedding options over the past year, Select Comfort, Memory Foam, Serta Gel Foam, etc., but I always thought back to my nights on the Westin Heavenly Bed. I questioned Chuck on the softness of a 9 out of curiosity, but didn't receive a direct response back. After a little more research and soul searching, I ordered an 8.
Delivery was quick, and the family enjoyed watching a King mattress materialize from its vacuumed package. We have been sleeping on this bed for nearly two months now and have been pleasantly surprised at just how comfortable it is. No more shoulder pain from side sleeping. No more waking up in the middle of the night with back pain either for my wife or me. We have noticed a little softening here and there, but it hasn't been much. Overall we are very happy with the bed, but if I had it to do it over again I think I might opt for the 7 instead of the 8 to offer just a touch more firmness to our hips and sides, but without the ability to test prior to purchase it's hard to tell. My wife on the other hand says it's perfect as an 8.
We purchased this mattress a couple months ago (king size). We were moving from an old innerspring mattress, and one of the nice attributes of this mattress is that you can customize firmness for each side. I went with a 5 for my side and my wife went with a 6. Setup was amazing (it's shocking how small it is shrink-wrapped). But after a few days we both definitely felt as though the mattress was too firm. I'm a side sleeper and I was getting pressure on parts of my body (hip, shoulder, leg) that left me feeling worse in the morning. We talked with Chuck (great customer service), and he suggested giving it a full two weeks before doing an exchange. We did---and ordered the 8 and 9 density foam. One thing Chuck mentioned is that some customers will stack the latex foam as opposed to exchanging it (you remove the zipper cover---we laid it on top of the latex, under the mattress pad). We doubled up on the foam and the mattress has been excellent ever since. My wife is sleeping much better than on the old innerspring (she has arthritis), and I'm finding it very comfortable as well.
Sleeping on the latex is different than a traditional mattress. It does run a little hotter (to me), and it's much more supportive. In fact, I was finding myself sleeping on my back more (I used to decades ago, but hadn't due to lower back issues). The materials seem to be very high quality, and the only thing I'd like to see is a 'replacement cover' for people who have added the extra three inches of latex to the original mattress.
Love My bed! Having Fibromyalgia is rough but a good sleep makes the day better with restorative sleep. With Chuck asking important questions on how I sleep and even to My weight, helped with the right choice of firmness I would need. And I like that the bed is American made. Very satisfied with My bed and buying from Amazon.
It's written that a 6 is softer than average, but my husband and I find a 6 to be pretty firm. He's now on a 7 and sleeping well on his side without his shoulder going to sleep. He weighs 220#. I traded in my 6 for a 9 and feel the 9 is a bit too mushy. I weigh around 140# and I like to sleep on back, sides and belly. It does cost to change out the eurotop if you're not satisfied with your firmness level. I was disappointed in that part. I asked all the right questions but did not get as much information from Amazon as I'm giving you now. If you like softer and weigh 140 or more, I think an 8 is good enough. If you like firm, go with a 6 or less.
I wish it was perfect and I think an 8 would be, but now I don't want to pay more money to change it out with Amazon (again). In general the mattress is lovely and I do love it compared to my old mattress. It feels luxurious. Make sure you get an awesome blanket and super soft sheets to give yourself a wonderful treat.
I love this mattress and hope that the claim of longevity is accurate. It was shipped very quickly (a few days) and Chuck the owner of the Co was very helpful in helping us pick out the comfort level. I chose a six (comfy yet firm enough for lower back and side support), and my husband chose the eight (soft luxurious, decent support), and he loves it. I prefer a firmer bed and he a softer, we are both very happy and would not change a thing. This bed is well made has a really nice cover, and unzips easily in the event you need to exchange the talalay pad. The nice thing about getting a standard king they were able to provide two different comfort levels in the same bed. Worth every penny, and planning on telling everyone I know about it. I have slept so well on this bed and although it is new I believe it will last a long time. The most I will ever have to buy is another three inch talalay pad as the core will probably last a life time. Don't be afraid to purchase this bed it is a great, well made product and it is made in the USA! My only complaint is that it could really use some handles as it is hard to move around without.....
This the 4th mattress we've purchased from Chuck/Dreamfoam Bedding. We were a little nervous at first to purchase a mattress online without feeling how soft/firm it was but Chuck walked us through the process and was very informative. I like super soft mattresses and my boyfriend likes beds that are a little bit more firm so we settled on a level 8 without the Eurotop. It was comfortable and supportive but for me, I wanted a little bit softer. So when we moved across the country and sold all of our stuff, we decided to sell the mattress and get a level 10 with a Eurotop. It's perfect! Since then, we've purchased two more mattresses for family members and so far, they love it!
Another thing that's important to mention is that when my boyfriend and I were moving across the country, we ordered our mattress to be shipped to my aunt's house because I wasn't sure where'd we land once we got to our new city. But once I arrived and got into our new place, I needed the mattress to change destinations and be shipped directly to me. Seems easy, right? Well, once something is in transit, it's actually pretty tricky to change delivery addresses. Chuck was awesome! He helped me reroute my delivery and even covered the shipping cost, which he didn't have to do because it was my fault that I was changing the address. All in all, it was a stressful but great experience because Chuck really went above and beyond to help me out.
We also love the price points and hypoallergenic materials. I'd recommend this mattress to anyone...actually, that's exactly what I do ;) Keep up the great work, Chuck! We appreciate your excellent customer service and quality product!
I've had the mattress for not quite a year now, and it is already showing signs of sagging on the side that I sleep on. I am an average sized woman, about 150 pounds. I bought the mattress with high hopes that it would help my back pain, but I can attest that it has gotten worse since I've been sleeping on it. I got the 5 for firmness, and can't decide if I want to spend another. 200 dollars to try a firmer top, or to buy a different type of mattress.
I recently ordered and received this mattress. It was easy to set up once I ordered and assembled a foundation. The reviews I had read indicated that the mattress tends to be on the firm side, so I ordered a 5 to have a medium firm mattress. I think a 5 is a medium and I should have ordered a 3-4. However, Chuck has been more than helpful and assured me that I could exchange the top latex layer for a firmer one, but suggested I wait a couple weeks to adjust first, so that's where I'm at currently. Foam mattresses don't have a firm edge to sit on if you're used to a more traditional mattress. Even so, I do like the general support of this mattress and feel better with latex than memory foam.
A word to the wise: Amazon charges a commission (understandably) which made this purchase significantly more expensive than had I ordered directly from the seller. This is why I didn't give it 5 stars.
A few months ago, I needed a new mattress and saw this mattress on Amazon. My uncle who sells furniture said latex is garbage and said dont get it but I noticed this mattress had a lot of good reviews ad so I ordered it anyway. I had it sent to me with firmness of 8. When I got it and rolled it out on my bed I noticed it was sort of hard for an 8. I contacted Chuck and he said that I should wait and sleep on it for a while before changing it out. I did like the bed a lot at first but I hurt my back a few weeks after getting this mattress and I had to lay on it a good majority of the day.
I was not real pleased that the mattress started to sink down in the same area that I layed down on pretty bad. I do weigh almost 300 pounds and so maybe the mattress was not designed for someone like me. It started to do the same thing as my previous mattress but not as bad. I eventually turned the mattress and that helped. I noticed that it got a lot better but it still had that sort of lump in the middle of the bed and makes it to where you have to make an effort to get to the other side of the bed.
I really dont think I would order this mattress again but I do want to get my money out of it so I will keep it for a while. I think I will exchange the topper with a 10 and see what happens. If your me and like soft mattress's order a 10 because 8 is pretty hard to me.
Overall its a good mattress but again maybe its for people who dont weigh as much as I do. In the future I would stay away from latex. In the mattress world as like any thing else, you get what you pay for!
I have two bulging discs and two cracked vertebra. I have been sleeping on couches for many years. I finally broke down and tried to find something more comfortable so I can sleep in my bedroom. I found one; this mattress is fantastic. I would recommend anyone to purchase one. They are not hot, as I have heard others write. A great mattress.
Ordered this mattress based on reviews here. Figured it must be great if the reviews were all good. It definitely lives up to all the great reviews. So, don't hesitate if you are thinking about this mattress. Company was great as well. We also ordered the bed frame with headboard and footboard connectors. We LOVE it!!
Great mattress for sure. We've had it about 6 months. I went with a level 8 because that was the highest I saw any review mention. I think I would have liked a 9 or 10 but the 8 is good enough for the wife and I. Don't be scared, just buy it!
Really, the Ultimate Dreams latex mattress has turned out to be a great sleeper....my first experience with latex bedding and quite a surprise. this bed feels different. it kind of holds you when you get into it, and yet there is a good substantial firmness to it also. but really the big issue in changing bedding was having my back hurt starting in the wee hours of the morning, to the point where the pain would eventually drive me out of bed right around dawn. that problem is GONE, and for those of you who've been researching mattresses because of back problems, you need to know that this one is a definite keeper. not cheap, but excellent bedding and well worth the price...!
Oh, and the people are really great to work with too. So there - I said it...!
The order process, communication, quick shipping, and quality are excellent. This is the 3rd or 4th mattress I've purchased and it is BY FAR my favorite!
We love it! #6 was perfect for both of us & our backs are hurting less. It takes me less time to fall asleep, & I wake up less during the night.
I was hesitant to purchase a mattress sight unseen, especially a foam/latex mattress where I heard stories about them being "hot" or not as firm or as soft as someone would have liked (and could have tested by buying in a store front). I purchased this mattress after reading reviews on mattresses for hours, and after stumbling onto this product with a 5 star rating, I pulled the trigger. Customer service contacted me hours after purchasing the mattress and let me know a "6" firmness was the most utilized level for people that wanted the middle ground, not too hard and not mush. After a month of owning this mattress, I couldn't be more pleased.
This bed is the best bed I have owned. Not only is this bed comfortable but the feature of the zip on cover is a great idea. I don't care if manufactures say you do not need to flip your bed. That is bologna. I have never had a bed that doesn't get the valley and the hill in the middle. With this bed you can flip it if you want, just remove the pillow top cover. If you don't want to flip it then you do not have to. Also their customer service is out of this world, very old school... They actually make the bed to your specifications. Latex beds are the way to go. Latex is better than the memory foam beds! Latex forms to your body. Memory foam compacts.
Ok, I get it, the reviews of these online mattresses seem too good to be true. Too complimentary. Too grammatically correct. Too, well, staged sounding. And who knows some may be. But not this one. And everything in the reviews, the company working with you, free pillows, easy shipping, no odor, and quality comparable to much pricier products - it is all true. We exchanged our foam bedding portion of our mattress for a softer one - no hassle and low cost. Personally, I would opt for the mattress that you can do this with (they sell traditional foam mattresses that I imagine would be much harder to exchange). But if you know what you want that probably is not as big a deal. My bride was very skeptical and this option sealed the deal. And ultimately I was glad we went that way, as we did end up going softer. Also, if you like a soft mattress go for a higher number than you think, as even the soft described mattresses are not as soft as you might expect.
As far a quality, it is top notch. A month in, no failure to retain the original shape. And I honestly cannot tell the difference between this and a name brand. And I have slept on them. Every bit as good and less than half the price. And delivery was no problem and it unrolled perfectly onto my waiting box spring and was ready to use in no time.
If you are hesitant to buy a mattress online, all I can tell you is so was I and I have no regrets. Good luck.
Oh, and I forgot to mention Chuck. He is great to work with too! :)
I did a lot of online research before making my decision to purchase an all latex mattress, and I feel I made the right decision for my individual physical needs. I have degenerative arthritis of my spine, and It has been years since I have had a restful nights sleep. I was sleeping on an inherited posture pedic, all foam mattress, and it was so hard and uncomfortable, but I've been putting up with lack of sleep for so long, due to the expense of buying a good mattress nowadays! I finally saved up and found this Company, and I liked the guarantee that if the pillow top was not the right firmness, or softness, from 1-10, they would replace it, for a $200.00 refundable deposit, once you return the original pillow top. I did have to replace the pillow top from a 4( too firm for me), to a 9(softer, and cushiony, just right). The only negative, is the latex pillow top once opened, and expanded, is very difficult to roll back up and try to fit it back into the return box. Once again, I was having to do it by myself, and really struggled! I finally got it 3/4's into the box, and had to leave the box standing upright for a few days to allow the latex to slowly conform to the box, and eventually slipped all the way down enough to seal the box for shipment. I am sleeping more soundly, and more comfortably then ever!
I bought the queen eurotop two years ago and love it. When we decided to build a new house we decided to buy the King. I ordered the same firmness (5) as before, and it is wonderful.It has not sagged and I like not having to have a foundation
Though I am a little bias because I upgraded from my twin to this king, these bed rocks! I did a lot of research online and in stores before purchasing this bed. I got mine a 7 but I would think a 5 or 6 being slightly more firm would have been the better choice but I have not been unhappy with the softness of the 7 I am just used to sleeping on a rock before so I just needed to adjust. Would recommend it especially for the price in comparison. Their customer service is great too. Timely and helpful.
I also have had lower back issues for a few months, especially in the morning, and I think it is because my 8yo sleepmaker pillowtop mattress had 'hammocked'. I tried adding a memory foam mattress pad to extend its life, but that didnt really work - it just felt like being partly buried in a softer hammock.
The Hesseng mattress is very firm, as others have mentioned, but using the mattress pad (its also ikea - tussoy) on it I find it really comfortable and supportive. I havent tried it without the mattress pad, but I think it would be okay. After only two sleeps, my back definitely feels a bit better this morning
I chose the Hesseng because it has good quality materials, zoned pocket coils and no pillowtop. I didnt want a pillow top because they get sink holes, so I wanted to be able to replace the mattress pad rather than the whole mattress when the mattress pad fails.
I checked out lots of mattress shops but couldnt get a mattress of similar quality with these features anywhere near this price, plus I kept getting the hard sell to upgrade which is very annoying!
As someone else mentioned, it really did smell a bit like hay in the first day or two, in a nice way, but it doesnt smell at all now.
I am very happy with it so far and will try to remember to post an update once I have had it a while, as I found it difficult to find enough reviews to make my decision. Others have indicated that the Ikea mattresses dont last that long, and nowhere near their 25 year warranty. However, my expensive sleepmaker also only lasted 8 years and I hear the same of other beds, so even if this one lasts about the same amount of time before needing replacement, I will save money
I had bought firm Hesseng Pocket Sprung Mattress (Article Number 402.577.29) from Ikea in June this year, and ever since facing back issues. It's not only me, but my wife as well as her parents; everyone in my family is experiencing back pains. Even an employee from Ikea told me that she too faced the same back problem. Additionally, my friend who bought the same mattress too faced the same issue.
But Ikea is not ready to accept this. All they are saying is that the mattress can be swapped only once as per your comfort level. But what do I swap it with? This is apparently the best mattress in Ikea.
For the past one month, I am sleeping on a rug happily and I wake up without any pain. And my family is sleeping on the other bed. Overall, we have a $800 big junk lying on our bed :(
Does not feel anything like the ones in store although only had for one night hope it softens up a bit more I may have to buy a topper as well although the ones in store were very comftable with out topper just have to wait a few more days and see
Having had back issues for some time, I was convinced that it was our, not so old and expensive Sleepmaker mattress, which I was very disappointed in. The combined product information, price and good reviews for the Hesseng sounded like what I was after; a firm and natural mattress without all the nasty chemicals. I feel so supported by this mattress, it's lovely. I was concerned that my husband, as a side sleeper, would find it too hard, but this has not proved to be the case. Like a previous review, both of us experienced discomfort in adjusting to the new firmness for a couple of weeks. However, we have now had the mattress for a month and I can honestly say that we are both very happy with it and all discomfort has gone. I actually look forward to going to bed now. My husband does not need the topper either. A great mattress at a good price, only time will tell how long this will last. I would definitely recommend it for someone looking a for a firm mattress and without being ripped off.
Simply excellent quality at a good price. After my last terrible experince spending too much money on a horrendous Harvey Norman, King Beard, I cant recomend this highly enough. Agree with comments below. No smell and super coooomfotable.
After reading others' reviews here, I decided to get the firm Hesseng and also buy the Tromsdalen mattress pad in case the Hesseng was too firm. Upon delivery, I tried out the Hesseng without the mattress pad for a week. For the first few nights, I was a little achey after waking. Retrospectively, I think my spine was readjusting, having been used to a seriously sagging mattress that was well beyond its use-by-date. After those first few nights, I just loved climbing into bed on that Hesseng mattress. I ended up returning the Tromsdalen mattress pad unused - didn't need it. The other thing I LOVED about the Hesseng was that because it's all natural fibres, it doesn't have the toxic leach of most new mattresses. It didn't need any airing time, no smell at all. The only downsides I can see are that a) it's super heavy (52kg) which will make turning it a chore and even makes fitting sheets on it a little tricky and b) its one-sided so you can't flip it. Hopefully that doesn't have wear implications. Overall though, I'm very happy, sleeping extremely comfortably and highly recommend it.
I wouldn't recommend this mattress to anyone. My boyfriend and I bought it last year, and ever since I have suffered from a terrible back ache. (I have never had back problems and always had hard mattresses previously) It is the hardest mattress money can buy and even with a topper it doesn't make the slightest difference. The biggest waste of money.. : (
After 2 years of constantly reading mattress reviews, we bit the bullet and decided to go with the Ikea Hesseng. We figured that as it was half the cost of other brands like a similarly sized Sealy, if we didn't like it at least we weren't as much out of pocket. We bought the firm king sized mattress with the extra mattress topper and like another reviewer, we found it to be very firm at first but loved it anyway because we could move without disturbing each other. We have now had it for almost 2 months and have to say that I would buy another one in a heartbeat. It is still firm but does not cause any back or side pain, the topper can be easily swapped around, unlike other brands where they are attached and I like the fact that the materials are predominantly natural ones.
First we bought the firm Hesseng which was a bit too firm, and when you first lie on it I can guarantee it will be the firmest mattress you have ever slept on. In hindsight I wish we had persevered with it but after a week we decided that it was ridiculously hard and we swapped it for the Hesseng medium/firm, which was a very, very, VERY bad idea. The Hesseng medium/firm is not supportive whatsoever, it feels like an air bed with 1/3 of the air let out, moving around in the bed throws you off balance, the mattress digs into your back and hips. You can only swap mattresses once at IKEA so we are stuck with a £600 mattress that we can't sleep on. Avoid at all costs.
My husband and I bought the Hesseng (firm) a few months ago, after much research and shopping around. We wanted a reasonably firm mattress with sufficient padding, but preferred to avoid memory foam due to concerns about toxicity. The Hesseng is advertised as being comprised of natural materials.
Before buying this mattress, I was only getting a few hours sleep each night due to lower back pain. My sleep improved significantly after buying the Hesseng, but I found it was still a bit too firm. We did not want to swap the firm version for the medium firm, however, as we found the latter to be far less supportive. So, we ended up buying the Tromsdalen mattress pad to go on top. Fortunately, this product does not have memory foam either. Instead, it has a 4cm thick layer of natural latex. I'm also glad that the mattress pad is replaceable, since I've read a lot of complaints about mattresses which have the plush layer attached. Purchasers often complain that the top layer sinks and gets distorted and uncomfortable.
In any event, the mattress pad was a good solution for us, as it provided enough cushioning to adequately support our lower backs. Having said this, it's worth noting that my husband and I are both (predominantly) back sleepers and I don't think this particular mattress and topper combination would be soft enough for a side sleeper. Also, the topper did make the bed feel much warmer, but we were able to work around that by keeping the winter doona on but wearing summer PJs to bed.
To be honest, we were a bit reluctant to buy an IKEA mattress, but they said that if we scanned our IKEA Family card we would have 12 months to return the product if we didn't 'love' it. So far so good. We don't have any plans to return it yet.
We originally got the Hyllestad from Ikea and it smelt awful, chemicals etc due to the memory foam (I found out after some research) after 3 weeks with the window open night and day the smell still wasn't gone. Took it back and swapped it for the Hessing (ok so we spent another 300) boy it is worth it not to have the awful smell! It smells a tiny bit but more like a fabric smell, or like hay, it's cleaner and not chemical. Soo much happier now...
Hesseng medium firm was the one we looking for 6 months.Firm but soft at the same time,it keeps stable your body temperature.I can t feel my wife movements during the night because of the self springs.Latex keeps the body relaxing.Best price for value.thanks ikea!!!!
It was a good mattress for one year and then the whole side collapsed. The sleeper weighs 48 kilos so it was not a weight issue. I am hoping IKEA is faithful to the guarantee. I will update you as it unfolds.
I'd give them 0 stars if i could.. Ordered a crib and mattress, haven't received the mattress....It's for my new born; 1. I waited on the phone for hours to speak about a missing mattress and wrong parts 2. They still haven't answered, i think it's ridiculous to wait 2 hours to speak with someone 3. Wrong parts .. Most frustrating situation i have been in, never will i shop at ikea again
One star for ease of shopping in-store, the speed of the assembly techs, and the relative inexepensiveness of the items (relative to quality). Minus four stars for the after point-of-sale customer service, which has tainted our whole experience. During the last month since our purchase, I have spent over 5 1/2 hrs on hold/speaking with 5 or 6 different customer service reps at 888-888-4532. In defense of the humans, everyone was very nice, apologetic and deferential. I believe Ikea's customer service system needs an overhaul; at the very least, it needs way more staffing to reduce the hold times. Woe be unto you, shopper, should you ever need to speak with a live rep: it is a cyber no man's land. Thank goodness for earbuds and other tasks. We selected our items ($3000 worth) and chose to have Ikea deliver/assemble. This was the easy part ---except the delivery time was changed on us without notice, which I only found out about because I am a planner (plan for the worst, hope for the best) so I called to verify when they were coming. Now began the first of our many "on hold" odysseys. We were told the original delivery time was no longer correct. Did it become inconvenient for Ikea's outsourced delivery company? Not sure; the result was we, the customer, had to rearrange our schedule. Btw, assembly techs were excellent. Interspersed with the above occurrence was the fact that the mattress we were sold was no longer available. (While in the store shopping, we had made sure that it was because it seemed a little "iffy" even then. And besides- they sold us the darn thing!) Also, found out a chest was not available, but would be soon. A case number was created for me to apply for a credit to back to my card and schedule the chest delivery. By and by, the first scheduled delivery occurred and an item was damaged ---more time on the 888 number to arrange replacement item via a new case number. (I got a lot done around the house while on hold.) Replacement item and chest was scheduled/delivered/assembled a few days later (they combined delivery of the two items, which was convenient for all), but again, not at the originally appointed time. I suspect poor communication between Ikea and local delivery service they use. Or maybe it's just that no one is trained for excellent customer service anymore. We had had such a time with delivery/damage/no mattress, that the next customer service rep agreed to refund our $59 delivery fee and mail us a $100 gift card. We thought all would be well, finally. Then, after many days, I pulled up my credit card online and: no credit for mattress. To chase that down required three additional calls; two of these requried I be put on hold so the rep could call the store. I have just gotten off the phone, so I hope the credit will show up in "2-3 business days." Also, we received only a $30 gift card; an additional card for the balance is, supposedly, coming soon.
A few days ago I made a purchase at the IKEA store in Frisco, TX, USA. I drove to the store to purchase the Sultan Hultsvik (king size) bed, which retails at $749. Prior to checkout, I stumbled upon the same mattress in the "as-is" section at a discounted price (because it was an in-store display). The mattress was very clean, other than the words "as-is" written on the bottom of the mattress (which was acceptable). I decided it was a great deal so I purchased the discounted mattress instead of paying full retail. Since I only have a small car, I took the mattress over to home deliver, and paid an additional fee for it to be delivered to my home. While making the payment, I asked the employee (Chris) to please make sure they wrap plastic around the mattress to prevent it from becoming dirty during transport, and he assured me they would. The mattress arrived at my home with no plastic, and an additional large round dirt stain on the corner at the head of the mattress, and another stain on the "pillow" top of the mattress. The large stain had some sort of smell (i'm guessing its from whatever was on the floor of the truck during transport). I asked the delivery guys why there was no plastic cover and they replied, "we told them the customer asked for it to be wrapped in something so it doesn't get dirty," and they said IKEA told them it was "as-is." Having purchased nearly all of my furniture at IKEA, I am disgusted to say the least, at the service I received on this day. An "as-is" item doesn't give IKEA the right to damage the product even further and force the customer to take it. The delivery guys could have urinated all over the mattress and I would have been forced to accept the product. The clean product I purchased in the store is NOT the same product I received at home. I was unable to refuse the product because the document I signed stated IKEA wouldn't replace the product because it was "as-is", so I'm stuck with the dirty smelly mattress. I attempted to eliminate the smell and the dirty stain still exists. This is not how you treat your customers in ANY business and I would certainly expect more from a company such as this. If it cost extra to wrap the mattress in plastic, I would have gladly paid the price to prevent further damage to the product. After contacting customer service and the store, they refused to help me. IKEA should be a company of integrity and do the RIGHT THING for the customer. I will seek legal help for this!
I went in and bought a bed, mattress, box spring and Bos spring cover and paid for delivery and assembly. The day they were scheduled to deliver they were a no show with no call. I had to spend over an hour to get through only for them to tell me there was a discrepancy in my order, but they couldn't tell me what. I went all the way back to the store to get answers and they said it wasn't delivered because the BOX SPRING COVER was out of stock! I told them to please move forward with everything else. So, they rescheduled for the next day. I sat and waited for the 4 hour window and again, no one shows up. I called back into customer service and was told the drivers van broke down. Again, no call letting me know they weren't going to show up. I reschedule again for the third day, the day of my daughter's graduation so had to have a neighbor sit for the delivery. They finally show up and put the bed together but didn't have the mattress. The reason they gave us that they couldn't locate it in the warehouse! No special mattress just one of their main ones they sell all the time. The delivery people didn't tell my neighbor they didn't have the mattress just made it seem like everything was grand! Again call, hold for about an hour only for them to let me know they have to reschedule the mattress delivery. I finally ask to speak to a manager and they say they don't have a manager working for the next couple of days. Here it is over a week since I placed my order and I still don't have everything to make my order complete, for an order I was told that everything was in stock. Would have been better off paying a little more to a more professional furniture store with real customer service.
IKEA's customer service was so bad, I was waiting for 1 hour to finally someone answered my call. Deliver service was good for me, they delivered on time, nothing was damaged and no missing part. But the mattress I ordered from IKEA caused my neck and back pain. The return process was so painful. This is my first time shopping at IKEA, very likely the last time.
In regards to delivery, I had to have a king size mattress delivered, there is no other option this bed had to be delivered. A week and a half ago I ordered my mattress and king size bed. Today my bed showed up, no mattress. I have disassembled and donated my bed. I have no where to sleep. I call IKEA, they are after all the ones I paid, they arranged this delivery. I call IKEA, they tell me North American logistics has the mattress they just need to find it and they will call me. It is 3.5 hours later and nothing. I call the delivery company myself, they tell me they do not have the mattress. Why on earth was I not told earlier, why on earth deliver a bed frame knowing the mattress was not there. This is not a living room set missing the coffee table, and IKEA has not lifted one finger to resolve or help in this situation.
Simply awful in every aspect of service. Nearly all of the bad events listed by others here - website malfunction, terrible phone response time and frustrating in store experience - have also happened to us in the last week, so I won't repeat them. Suffice it to say, our first major purchase - bed, dressers, nightstands, mattress, etc - will be our last. As I write this, delivery for several of the larger items has not happened as scheduled and we've been on the phone for literally 4-5 hours trying to reschedule. Insults to injuries abound! We stayed home ALL DAY for them (they had a four hour window) and they didn't show up, didn't call as promised and then ABOVE ALL, someone, somewhere, reported that they attempted delivery - a flat out lie. Beware. Prepare to waste lots of precious time and feel frustration like few other retail experiences provide. Truly, in today's consumer driven world, it's a wonder how so many put up with this terribly managed product service and delivery model.
Read this before you decide to use their delivery service. IKEA failed my delivery twice. They never loaded my furniture to the delivery truck and never informed me proactively about the issue. For both times, I had to call customer service, average waiting time is 40 mins, to find out that my delivery is canceled. If you are reading below, my nightmares start on 4/24 4/22 Purchased sofa and mattress at Emeryville IKEA; delivery is arranged on 4/24 from 11am - 3pm 4/23 Received a text message asking to confirm Tuesday's delivery; happily responded YES. Received missed calls from North American Logistics, IKEA's delivery partner. Called back and was connected to the automated system which told me my order will be delivered from 11-3pm. 4/24 Started waiting at 11am. Received no email, text message, or call from 11am to 3pm. At 3pm called American Logistics. Got to the automated system which says the order is on schedule for delivery. Decided to talk to a customer representative, took 20 mins to speak with someone. Gave my order number and she said she will connect me with California team, they can then connect me with the driver. Got transferred, waited for another 5-10 mins, a female rep answered, I explained the situation, she asked for my order number, after I answered, I was immediately put on hold, waited for another 5-10 mins, then a guy picked up and said he can't help me, he only supports deliveries to Canada. He transferred me again to the US team. No one picked up and I was connected to voice mail. I then decided to call IKEA customer service. Waited 20 mins to connect to a rep. Took the rep a few mins to pull out the status. She explained that my order was never loaded to the truck. She told me it rarely happens but it does happen sometimes, maybe the product was damaged. She said she filled out a form for me, gave my info to the delivery team, they will get back to me about the delivery time. I asked her to make a note that they need to call me back ASAP as I just moved in and am waiting for the mattress. She said she made a note in her request; they will call back on the same day or the next day. I asked whether I can make a claim on the situation. She said yes. She said she made a note on my record and transferred me to the customer resolution team. I waited for 10 mins, no one picked up, I eventually hung up because I needed to get to a meeting. No one called me back on 4/24 4/25 Received an email in the morning indicating my order will be delivered 4/26 without the 4-hour timeframe indicated. At 7pm, my husband called customer services, trying to figure the delivery window. He waited for 1 hour and 20 mins before speaking with a representative. The rep told him it will be delivered from 11am to 3pm. He told my husband he is sorry about what happened. He advised us to talk with customer resolution after receiving the delivery. 4/26 Received text message at 9:05 am asking to confirm today's delivery from 9am to 1pm by responding YES or call to reschedule (what? You told me it's from 11-3 and now is 9-11 and you are telling me at 9:05???) Called, the system told me the wait is 41 mins; waited for 30 mins. Hung up because I had to go to a scheduled meeting. Meeting ended at 10:30; I decided to skip the rest of the scheduled events; replied the confirmation text message with a YES and rushed home. Got home at 11am. Waited till 1pm. IKEA never showed or called. Called customer service, waited for 40 mins before speaking with someone. Took her awhile to find out what happened. The result is she doesn't know, because she couldn't get a hold of the right people at Emeryville to find out what happened. As for compensation of my time lost and had to buy a air mattress before my real mattress arrived, she asked me to deal with the store. I've never been so disappointed as a consumer. Never. And when it happened with one of your favorite brand in the world, it can get your emotion down pretty badly. Please fix this IKEA.
As a repeat visitor I keep getting let down by your terrible customer service and cheap furniture. I would rather build a bed out of Levi's than ever buy another mattress from you guys. Meatballs get five stars cuz they are on point.
I have been here many times and never really had an issue to vent about until my experience yesterday. The restaurant is always clean and relatively fast, the store is clean and organized, was able to find a team member when needed near by and the cashiers are always quick and ready for their customers. I went to Ikea yesterday to buy a king mattress and frame. The employee put what I wanted in the system and told me that it would be ready downstairs when I was done shopping. AWESOME. We browsed a bit more and then went to check out. Forgetting my wallet in the car, MY BAD, I finally checked out. We, my husband and 3 children (3 month old, 2 year old, 8 year old), made out way to the pick up. Our order was in red, not picked yet. We waited a hour, after them reassuring us it will only take 15 minutes. I talked to 3 different employees to check on my order. People after me have come and gone. The employees told me it was being taken care of, when it clearly wasn't. I went to the returns to ask for a refund because I was truly done and at this point we wanted to just go home, and she politely went to check on my order again, and only then was my order picked and was getting ready to be pulled. 20 more minutes and my order was finally ready. There excuse was because they didn't have the proper employee to use the machine to get my order that was up high. Wouldn't have been nice if they would have told me that or let me know that my order will be a little longer than expected. Neither was it a busy day or a time of a day either, mid week, mid morning.
I have lived in many homes before. But I never had my own, so when my family and I finally obtained our own place, we were excited and decided to buy furniture. Hence, Ikea. We go and everything seemed fine... until we got home. I have never lived in a home with bed bugs. But when we set up the Ikea Kura bed for my daughters, they were constantly getting bit by something. The doctors thought it was hives or something in our detergent but only my two daughters who were sleeping on the bed seemed to be affected. After 3 long months of questioning why my kids were always itching, with no answers to be found I was pretty much at wits end. Then as I was tucking my daughter in one night, there it was a bed bug as big as a chocolate chip drop. I freaked and told my husband to inspect it, low and behold it was a bed bug. But how was it that we got bed bugs. Everything in the house was fine, it was a brand new mattress. I took it to google, "Emeryville Ikea" and there I found reviews of people also coming home with bed bugs. I will NEVER buy a bed from here again as much as I love Ikea. I'm sorry but this has got to change. If you know what's good for you, please I advise you to take precaution when purchasing furniture from here.
Today, I came to get the mattress . My mattress was at aisle 24 bin 34. I came and grab the mattress on that bin. I have double checked the bin and the brand of my mattress. But I was at the checkout I just figure out it wasn't the brand I want. And the price was double . I asked one of the assistance, he told me this have two location. My mattress was moved to the front of aisle 24. It was wasting my time that I have to return the paid mattress and get in line to checkout other one. Please!!!!!! If you have moved your item please put a note or change its location on the tag. The mattress was heavy and I was just alone today. !!!!!
Bought a mattress in the Emeryville ikea last week and after the first night I noticed a bite on my leg, 2 nights later i had 17 bites, i striped the mattess and found a BED BUG on my mattress, I had no bites before i got the mattress. after 2 hours on hold to customer service they said they would give me a gift card for the cost of the mattress. they said i had to talk to there insurance company if i wanted to get them to pay for extermination,. I asked them to pick it up but they refused, I have no mode of transport and now i have nowhere to sleep, thanks IKEA, my skin is crawling at the thought of my room Ikea=BED BUGS
We went here to buy pillow top. After a long way walking around we finally got mattresses and pillows. Disappointed, after pick out the pillow top that we want, the girl who works there said if we buy it, can't return. Damn it is $300 bucks plus tax and what if it is not good for our bed then what we gonna do with it. Definitely never come to Ikea buy mattresses or pillow top. And the service is not good.
Unfortunately, I had the worst consumer experience of my life at IKEA. It's still a pretty sore subject for me, but I think potential shoppers need to know this. 13 months ago I bought a bed, (Sultan Flokenes) with frame and slats, at IKEA. Less than 2 months later the bed started to sag in the middle. I checked the frame and how I put it together, and it was built fine. I used to work as a builder, so I had no problem solidly putting together a bed frame. Here is the painful part. I called IKEA to talk to them about this sagging mattress problem, and it was impossible to get anyone from IKEA Emmeryville on the phone. I reached a call center. They told me, "go ahead and take the mattress in and they will take a look at it. We can't really say anything unless we look at it first." "Bring it in???" I said. "It's a mattress not a lamp. I can't just throw it in my back seat and drive it over. This is a very difficult situation." He replied coldly and sternly, "Sorry sir, but that is all we can do. We can look at it to determine if it is defective. If so, we can talk about a replacement." "Is there anyone from IKEA who can come and look at it?" I asked. "No. Sorry sir. You have to take it in." He answered. "May I please have a phone number for someone at the store in Emmeryville?" I requested. He took my phone number and several days later someone from IKEA Emmeryville called me and pretty much told me the same thing. That I had to bring it in, and they would "look at it" to determine if it was defective. No one could come look at it in my apartment. (to their credit, there was a manager there who was very kind, but he was stuck within their rigid, unhelpful customer service policies) So... I got a friend, rented a truck, and took the mattress in. They gave me a brand new replacement, the same mattress (Sultan Flokenes) and I brought it home. I was happy Two weeks later it started to sag. Right in the middle. Back pain inducing sag. Horrible. I was so upset I didn't even want to call IKEA. I just wanted to sell the mattress and get the whole thing over with. Leave IKEA behind completely. But then again, I did not want to sell a lousy mattress to someone else because that is not nice either. I slept on the lame mattress for several months. Then... Around a month ago, in a moment of strength, I called IKEA (I still had the number and extensions of some managers) and left a manager a long message letting him know what was happening. I told him to please be mindful when replying. I asked him to please not call me and ask me to "bring the mattress in." I asked him to please talk to top level management and carefully weigh his response before returning my call. I told him this was the worst consumer experience of my life. I told him I wanted a refund. He called me back 5 days later and told me they would refund my money if I brought the mattress in. I took it in. They gave me a cash refund. I doubt I will ever walk into IKEA again. It was so insensitive to ask me to "just bring it in and we'll look at it." A mattress!! For a lamp or a trash can or a dish rack that would be fine. But for a mattress?? I drive a compact car and live on the 3rd floor of an apartment building! Come up with other options! Help me out a little! But they stuck it to me. 2 failed mattresses. The Sultan Flokenes. Don't buy it. IKEA? Beware. The worst customer service I have ever experienced. Horrible horrible experience.
On July 4th, 2016, I purchased a foam mattress from IKEA Emeryville. On November 19th, I found the mattress has lots of mold spots on the back side. The old mattress that I have been used for more than ten years. I never see any mold situation. This one just four and half months! So I tried to call customer service. But I was waiting for 45 minutes still not get though the phone. I just went to IKEA in Emeryville. The lady who works in return center said she cannot do anything, cannot return or exchange it for me. I said I want to talk to a supervisor,Later A lady came to me her name is FEUPA. I show her the picture of moldy mattress and receipt . She said no problem just go ahead bring the foam mattress in, she will take care of it. I went back home and picked up the mattress back to IKEA, I waited in return line for 2 hours, she checked the mattress and said it looked different from the picture,it is not mold, it's stain! She can't do anything, And she called a duty manager came out. He said yes it is mold but the warranty is expired! They gave me different excuses!! I argued if FEUPA told me at the beginning. I don't have to stay there waste 4-5 hours for nothing. She made promise, later she went back on what she had said. It is unprofessional!! If she didn't make any promise. I don't have to waste half day. Terrible Customer service!!! DON'T WASTE YOUR TIME AND MONEY, I will NOT go IKEA again!!!
Worst delivery service ever, they threw the new mattress upside down and left the wrapping on, onto the brand new bed frame (fjell the hardest to assemble piece we've ever put together). The delivery people would rude and extremely 'rough'.
In desperation, I am utilizing public media. Online orders made at Ikea.com are a BAD idea. I purchased a mattress and bed-frame, supposed to be delivered on Friday, August 21. Instead, I received the bed-frame, an apology from the moving company that Ikea had not provided the mattress. Judging from the extraordinarily high call volume, all circuits being busy, and a non-functioning email contact -- supposed to be up and running by August 29th, but still not -- I would say I am not the only patron with a problem. I have been on hold twice for over two hours. Ikea, this is terrible. I will never order from this company again and would never recommend to anyone else that they do so.
TL:DR: ikea is kewlz to browse and for swedish meatballs but not furniture. Don't get me wrong, I like browsing through Ikea. I love seeing their displays because it allows me to become inspired and decorate my house to my own creativity. Buuuuut...the quality here..there is no quality. Ikea is nice for those who plan to constantly replace their furniture but if you want something durable and is built to last, I would not, I REPEAT, not buy your shizzz here. I've purchased a bed frame and a mattress here (no, not their cheap roll out mattresses but the higher priced ones that they offer) and its been barely two years and my mattress is dipping. It's uncomfortable as hell to sleep on at this point because it is so lumpy. The mattress frame is a little better but the base boards were so annoying initially because they constantly fell under and my bed would collapse, I eventually just placed actual large pieces of wood under to keep everything in place. I've purchased a lot of furniture and random things for the house over the years and some items are more long lasting than others but honestly I would recommend taking your money and going elsewhere. You pay a little more, or less..I guess it depends where you go and if you haggle, but most times you WILL find better grade furniture. To be honest, the prices at Ikea are not even that cheap. Like I bought a leather couch here and it cost me well over $1000 and the center started to concave not even a year into my purchase. Annnnnd another thing, have you ever seen those videos of when they cut Ikea furniture in half?? Everything is like cardboard, no wonder it breaks so quickly!! And another-nother thing, everything is so complicated to build...
I like shopping in the store - definitely have had a range of experiences with their products from feeling like I got a great deal on something that lasted to a few items that did not wear well, but over all good experiences - however I am giving them one star for my latest saga with them and please Do NOT BUY A MATTRESS HERE!!!! Or anything you have to have delivered!!!! I purchased a mattress after carefully trying out the mattresses in the store AND ASKING LOTS OF QUESTIONS- the one I received felt nothing like the one in the store. Confused I went back and asked why mine felt so much harder - I was told "of course the ones in the store are softer - lots of people lay on them" Do you think they could have mentioned that when I was there for over 45 minutes the first time? Then I exchange it - but if I had them pick up the first one, wait for the return, then order the second one with the credit I would have been without a bed for about a few weeks. So I asked - can I purchase a new mattress and have you credit the old one to my credit card when it comes back - THEY SAID YES - then a manager reviewed it and made it a store credit for the first one since it was "used"( ie I took the plastic off of it) without contacting me to give me the option to exchange - so I am stuck with an IKEA gift card - Grrrrr. Never again! Horrible customer service!!!! Miss informed. Management that does nothing to help. I will never get anything delivered from here again. Just to add to my frustration they have their hours on their outgoing message do not include a time zone - I do not know what time zone they are in - but they said they were closed at 10am pacific time on a Wednesday- go figure and their email link to the contact information for problems with online sales is broken (I have reported it to them twice) They really need someone to fix their systems and their customer service.
Absolutely TERRIBLE SERVICE! Delievery was scheduled labor day! Ruined my holiday waiting for it, and it never showed. Then 3 scheduled NO SHOWS since then. Finally today, weeks later, they show up at a time I specified NOT TO SHOW up! Then they have the balls to say I need to go back to the store to settle this?!?! This is my first apartment, this was my first furniture buying experience, and I am offended at how poorly they have treated me and how unwilling they are to accomodate their own mistakes. Money lost calling out of work, I have been sleeping on a blowup mattress waiting for my bed! My apartment is a mess because I have nothing to put my stuff in! DO NOT GO TO IKEA IF YOU NEED TO RELY ON DELIEVERY!
This Ikea has BY FAR the worst customer service and without a doubt should be rated below average. I have never experienced anything like this before: I went to Ikea Emeryville, CA to purchase a queen malm (brown veneer ash) bedframe, lonset slats, mattress and mattress pad. I was helped by an Ikea worker, because I couldn't put everything on the cart by myself since it slid around when trying to put heavy objects on it. I proceeded through checkout, and got my items delivered that day. I put together my bed frame first, which I then realized was actually a full bed frame. Whoever helped me at the store pick the bed frame off the shelf, the cashier, and the person who did my delivery all looked at either the item or the receipt of my purchase and no one pointed out that I was buying a full bed frame. So I called to get the full bed frame picked up for return and delivery of a queen bed frame, and also admitted it was my fault for not checking my receipt closely. Even though, the store worker picked out the wrong size bed frame for me, the customer service person said it would still cost $50 (half of the delivery fee) to get my bed frame, which is ridiculous, but I agreed. I now have been playing phone tag with both two customer service reps (extensions 1458 and 1378). They asked me to send them an authorization form with my credit card information because they cannot accept payments over the phone. I've emailed that form a dozen times and left at least six messages on each of their voicemails.
I love IKEA and have been shopping there since it opened. Today I bought a mattress it took about 15 min to get it and pay. I then stood in the "Home Delivery" line for over an hour. There are two lines labeled "Home Delivery" I got behind one person in one of the lines. It took about 15 min to process her. I smiled at the employee while she took care of the woman in front of me. When she was done she walked away and seemed to meander around-She never said to me when I arrived "I am sorry but when I am done with this person in front of you I will be leaving" . I watched her go up to someone in the "Pick up line" and ask them if she could help them. I had to get in the other "Home Delivery" . I waited 45 min behind 2 people. When I finally was next person up the Ikea employee kept turning and having a conversation with another employee about some personal gossiping while I stood there waiting for her to finish. I finally asked her to focus on processing my paperwork. The employees in the store and at check out have always been helpful and nice, but my first experience with "Home Delivery" was terrible.
Well this is a review on one of the customer service people on the floor. So I wasn't told that I needed a mid-beam for the bed frame I purchased from the Palo Alto location. I only found out that it was needed when I read the instructions on how to put the bed together. I got all 3 boxes which is all I thought I needed. Anyway, I asked one ikea sales floor person about whether the beam was supposed to come with the bed and she mentioned no. I asked for the part number and she gave me the bin where I can find it. Then off to the bed section of ikea. I asked another sales floor person about slats for my bed. I also mentioned that I was getting a foam mattress so she added a specific slat to get for a foam bed. I don't like sales people most of the time because they are too pushy or most customer service people don't spend that much effort into explaining things, but this was a diamond in the rough. And I had to write a review about it.
Ikea and its employees behave like gangsters when a customer complains about a not delivered as promised product. Wife bought a mattress and after checking in person at store was told it was ready for pick up at a warehouse in Hayward. We rented a truck and drove all the way from Larkspur but were told it was not there. We returned to the store and asked for an explanation, which was not acceptable for us since they just blamed the other company. When we requested a refund they said basically that it was up to them, whenever they wanted. The supposed store manager, by the name of Jeff acted rudely, abusive and when he realized that we did not accept his abuse decided to call two muscle men to force us out of the store, My wife and I are 60 year old persons just stating our right to get our money back for a product that was not delivered to us as agreed. Ikea and its employees acted in an abusive and overbearing manner, just like gangsters pushing out an unwanted customer. The supposed manager Jeff showed no real capacity to sustain an intelligent argument or satisfy a client's rights. I do not appreciate being treated like a criminal just because I do not agree to being abused, lied and threatened by management's muscle men. It is incredible that this type of behavior is still allowed in this day an age by an international business, SHAME ON IKEA and its incompetent employees. Why does the customer have to pay for their incompetence and abuse! By now the purchase price of the product has more than doubled in cost, thank you Ikea and thank you Jeff for humiliating me and my wife. I cannot believe that this company has such an incompetent working there, a real gangster! Or perhaps it reflects the company's real policies? Is he the gangster or are they all?
I'm always reluctant to write reviews on such poor customer service but I feel as though this time around it needs to be heard. Like many of us, Ikea has been a great source for inexpensive do it yourself furniture. I actually find that the quality of the furniture has gotten better over the years which is the ONLY reason this review gets 1 star, otherwise it would be zero if the choice was possible. My gripe is with the awful customer service! Where should I begin? The problem first came up when I went to buy a new bedroom set for the spare bedroom. Bed Frame, Box set, Mattress all in all just under $900. Before I gathered all the items on my cart I asked if there would be a delivery date available for the upcoming saturday. It can only be saturday because no one is home friday and sunday would be too late as my family that will be visiting will already be there. I was very specific about the request. The guy at the service desk assured me that YES the saturday I need my things delivered should not be a problem. So here I am in my suit sweating as I gather all the items onto two separate carts. Roll them through the checkout, stood in line for home delivery for another 30 minutes, got to the front only for them to tell me that Saturday delivery is NOT available! Needless to say I was pretty upset. This was the last thing I needed after having worked overtime all week with family on their way into town and I only had ONE opportunity to get them some type of bed to sleep on before their arrival. So now I had to stand in line in returns to get my money back. That was another 30 minutes. I had to explain to them why I'm returning items I only just bought a little over an hour ago. The concept wasn't sinking in so they called a supervisor. The supervisor final approved my return but low and behold they didn't have enough cash to cover what I paid in cash for the transaction. So they gave me a smaller portion back in cash and were supposed to refund the remaining amount back to my credit card. "Supposed" to be the key word there. After several days of not seeing the refund hit my account I called Ikea. They said its the banks fault. I called the bank. Bank said there is nothing on their end indicating that a refund was made. Told me to go back to Ikea. Long story short, I've now been back to Ikea 4 more times since the initial purchase and return date and still nothing has been resolved. They have an authorization number to re-do the return because it wasn't completed the first time. I was told a rep would call me to get the credit card number over the phone so I wouldn't come back in. That was now 4 days ago. At this point I should be surprised. I'm still missing my $600+ dollars and I'm looking to go back again to settle this once and for all.
This is a review for Dynamex (IKEA's delivery service) I bought a king size bed, slats, and mattress from IKEA and paid for a delivery service on Thursday. I was informed by IKEA that Dynamex would call me Saturday to let me know of a 4 hour delivery window for the Sunday. Saturday: I never received a call from Dynamex. Sunday: I called them as soon as they opened to find out what was going on and was told that no information on my order has been updated and to call back in an hour... So I did call back in an hour and was told that I did not have a delivery scheduled and that neither the dispatch nor the driver was picking up the phone. I was assured by the woman at Dynamex that she would call the driver every 15 minutes to get an update on my delivery and that she, in turn, would call me to give me a status update. Sure enough she did call me back (only phone call that was ever returned) and let me know that no delivery window was available. I called a few hours later again and spoke to a very rude man named Michael who interrupted me numerous times. He told me my order "could not be located." When I asked for an explanation he simply said, in a matter of fact tone, "Your order is lost and there is nothing I can do" Wow. Monday: I called around 11 am and spoke to a woman who said no delivery window was available but promised me that I could expect a phone call back from Dynamex in a short while at which time I would receive a 4 hour window for delivery the following day. I was worried when she added, "If you don't receive a call, call us before 4pm today" Well, as I am sure you can guess, nobody called me. So, before 4pm I gave Dynamex yet another call. Again I spoke to Michael who gave me the run-around. Same, story "ma'am your order cannot be located in the warehouse" and "ma'am, we are doing our best." When I ask Michael for details/ an explanation he acts as though I am irritating him. I let him know that another Dynamex employee let me know that my delivery would happen tomorrow and I could expect to get a delivery window today. He basically said that wasn't true and that I was shit out of luck. What customer service! I STILL HAVE NOT RECEIVED MY ORDER. IKEA should not do business with this clearly incompetent company. Yes, this is the fault of the delivery company, but I hold both IKEA and Dyamex responsible. If you have to buy something oversized from IKEA may I suggest renting a U-Haul or Truck for the day and doing it yourself? There's no doubt that it will be cheaper and more efficient. Side Note: I've called IKEA to say that if my items are not delivered tomorrow I want a refund/ cancel my order. I've been on hold for $25+ MINUTES. What a beacon of efficiency !!!