Slumber Search is supported by readers. Some links on Slumber Search are referral links. If you use one of these and buy something, Slumber Search may make a small amount of money. More info.
Dreamcloud is one of the most exciting mattress-in-a-box brands, with one of the best all-around hybrid mattresses on the market and one of the best pillow-top mattresses available online. They offer 15'' of high-end materials including a signature cashmere blend cover and a premium quilted Euro Top for one of the most comfortable sleeps available. When it comes to feel, the luxurious pillowy surface layer, high quality foams, and the support of pocketed coils provide a deeper night's sleep, ideal for side sleepers. With 'Buy Now and Pay Later' financing through Affirm and a 365 day trial, this is one of the best luxury bargains anywhere.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Dreamcloud in this match up!
See Our Full Review of Dreamcloud
No Back Pain:
Get $200 Off + Free Pillows & More
Get Yours Now
Customers don't always love their mattresses, which is why finding good customer satisfaction is so essential. Reviewers score these mattresses very highly versus others. Take a look at the specifics below to learn if one of these mattresses will work for you.
Mattress support is the secret to waking up refreshed in the morning. You don't want something that is going to sink and cause your back to curve rather than straighten. These mattresses do well working with your body and providing good support.
For those that like sitting close to the mattress, edge support is one of the most important attributes. These mattresses are supportive along the edges and don't suffer from too much contouring versus the center.
Bowling Ball & Density Tests
Popular among reviewers, the bowling ball test does a good job showing if a mattress is firm and its evenness of support. If a mattress has lumpy support, some folks may experience back pain or other issues. Luckily, these mattresses are evenly supportive across the surface of the mattress.
Having a mattress that really lasts can mean thousands of dollars saved for you and your family. It's just another reason that sleepers should find a mattress that really lasts. However, any shopper reading the reviews knows there are brands that seemingly don't care about the same thing. In spite of that, great products still are being built by good brands. These mattresses have good durability for most sleepers overall. Unless you are of a heavy build and use the mattress more than average, these mattresses should perform for you for 7 - 12 years.
Get an Instant Discount for Dreamcloud: Get $200 Off + Free Pillows & More
Most customers are satisfied with their mattresses. This means that there is good feedback from customers, but some have had other perspectives. There are some sleepers who had complaints about the comfort. Read on to learn if these mattresses will work for you specifically!
Having the proper supportive structure of a mattress is essential to its feel and whether it properly aligns the back and spine. These mattresses do a good job at support for their firmness specifications. So, you can rest easy that these mattresses will support your back while you sleep.
Most reviewers describe the edge support as good overall. This means that the sides of the mattress will be comfortable for most folks and the mattress will provide a comfortable ledge to sleep on.
Bowling Ball & Density Tests
Some reviewers love the bowling ball test to measure firmness and support. Customers report that these mattresses offer a good consistent surface, which is is a good selling point of this brand.
These mattresses do a good job with comfort longevity versus competitors. Finding a durable mattress can mean years of comfy nights. while one that fails quickly can mean endless back pain. These mattresses will last up to a decade, which is good for mattresses today. Folks that are heavier than average may experience some loss of longevity.
DreamCloud entered our life recently and we could not be more impressed! It is clearly comfortable for all types of sleepers because I am a side and stomach sleeper and my husband is a back sleeper. We don't have a fancy bed frame, so I can say it is supportive all on it's own.View More Reviews
DreamCloud has actually made me thirsty for sleep. I can't wait to spend time on it at night. Maybe because it's so plush and luxurious, but I honestly have never had a better sleep. I can't believe how lucky I feel over getting one. I have started telling all my friends about it. It's a cozy experience that you just have to feel for yourself to believe. I was also so psyched about their trial policy, but I have to say that I'm not worried at all. DreamCloud is a beautiful sleeping experience, thanks to the supple support of the cashmere cover. Thank you so much!
A truly gratifying sleep experience starts with a great mattress. DreamCloud is a perfect example, nurturing my sleep from start to finish. I felt cozy and protected by its multiple foam layers. The sleep only got better throughout the night, and I am pleased to report that even after all the weird sleeping angles I put it through, not once did I wake up throughout the night. Snug as a bug in a rug is a perfect way to describe this. Maybe it sounds funny to say that you are soothed by a mattress, but the comfort and familiarity of DreamCloud has made going to bed a real treat. Its sturdy craftsmanship and superior materials manifest in a delicious sleep experience.
Layers of heaven is how I would describe DreamCloud. Each layer of memory foam comes together to support my body every night. I have no pressure points or sore muscles when I get out of bed in the morning. The combination of springs and foam makes for a truly dreamy mattress.
DreamCloud is a truly seamless experience. I can feel all the foam layers come together to perfectly hold my body up. It's like floating on a cloud. I wondered what the hybrid mattress would feel like since I've either slept on memory foam or springs, and this truly is the best of all worlds. It's comfortable and luxurious, but without the crazy pricetag of other mattresses. Thanks DreamCloud!
After trying other internet mattresses and not being happy with strictly memory foam, I was intrigued by DreamCloud’s blending springs and memory foam. I thought why not try it. It was easy to have delivered and set up. My first night sleep was great. My second night was also great. DreamCloud has changed how I feel about sleep. I’m actually excited to go to sleep each night. I’m watching less shows before bed and actually sleeping though the night.
DreamCloud is the best way to experience sleep. You get a DreamCloud and you are stepping onto a magic cashmere carpet taking you straight to sleep. My husband and I could not be more comfortable each night in bed with DreamCloud. We’ve definitely been sleeping better, and I think dreaming better too on all those layers of plush memory foam.
I had put off buying a new mattress for years. It was a hassle to get rid of my old mattress and spending a whole day in a mattress store testing out mattresses that all feel the same was not my cup of tea. A quick internet search brought me to DreamCloud. I figured I would give it try since they took away my old mattress with an easy exchange process, and with their Everlong Warranty, I knew I had nothing to lose. I had no idea how much I had to gain. DreamCloud changed my sleep and I wish they had come out with DreamCloud years ago.
My dog used to always sleep with me in my bed, and ever since I got DreamCloud I swear I can’t get Champ out of the bed. I know that I love DreamCloud and sleep better on it than ever, but Champ has completely fallen in love with DreamCloud. Maybe it’s the cashmere cover or perfect bounciness, but one thing I know is that we are both fans!
A night of easeful sleep was all I ever wanted. I tried many different mattresses, but never found one that felt right for me... until now. I'm satiated, and it's all thanks to the easeful and fluid support that I feel when I lay down on my DreamCloud. The DreamCloud makes sleeping easy and fun, its foam layers create a comforting and dreamy sleep experience that reminds you of sleeping as a kid -- not a care in the world. I'm not great with words, but supple is one that comes to mind when I think about the cover that's on top. Give it a shot, it's been brilliant for me and the wife loves it too.
When my wife ordered a DreamCloud, I had no idea that my whole life was going to change. Gone were the aches and pains in the morning, gone were the restless nights tossing and turning, and gone was the feeling like sleep was never going to be comfortable. DreamCloud moves beyond comfort to make my bed the most inviting place. I skip my easy chair at night. I never sleep hot on DreamCloud, it’s like I am cradled in a perfect cocoon of coolness and comfort each night.
Layers of heaven is how I would describe DreamCloud. Each layer of memory foam comes together to support my body every night. I have no pressure points or sore muscles when I get out of bed in the morning. The combination of springs and foam makes for a truly dreamy mattress.
I never thought I would be one of those people telling other people what to buy. It's none of my business what people spend their money on. That's how I was before DreamCloud anyways, now I'm telling everyone about it. If everyone could experience DreamCloud for just one night, they will understand that this is really not a mattress, it's really a cloud. I never realized the importance of sleep until I started sleeping restfully and I never realized the importance of a mattress until now.
If you compare internet mattresses you might get as confused as I did about which was best. There seem to be a lot of options, but the reality is there should only be one. DreamCloud. One word: WOW. As soon as I get into bed my body instantly relaxes and melts into DreamCloud. I fall asleep almost instantly, and wake up feeling like I was cradled in the clouds all night. If you are feeling unsure about which mattress to get, definitely don’t think about second. You won’t regret a night of DreamCloud – actually you will probably think you are crazy for ever not having DreamCloud.
I’ve suffered from back problems for fifteen years. Finally after my chiropractor insisted that I get off my springy mattress that was poking at me, I decided to bring DreamCloud into my life. After a few weeks of truly comfortable sleep, I started noticing my back pain subsiding during the day. DreamCloud is a must-have for anyone who thinks their back pain is insurmountable.
I was a notorious snorer. It got so bad two years ago that my wife turned our home office into her room. I had tried everything to stop snoring from sleep aids to nose plugs but nothing worked. Finally I decided to invest in a GOOD mattress. DreamCloud allowed me to finally sleep deep enough and comfortably enough that my snoring stopped (at least enough for my wife to come back into bed with me). DreamCloud saved my sleep, and it might have saved my marriage too.
Have you ever had breakfast in bed with DreamCloud? I bought my husband a DreamCloud for our 20 year anniversary and it feels like we just renewed our vows. Honestly, getting into bed together was starting to feel like a bit of a chore but now, with DreamCloud, it feels like our marriage has something new, luxurious and truly dreamy. We both love the plush cashmere top and the combination of foams mean that we have breakfast in bed all the time!
My bedroom became a spa the moment I met DreamCloud. I’m actually inspired to take better care of myself in the evenings. I take baths, meditate, and read before getting into DreamCloud. DreamCloud takes care of me and makes me want to take better care of myself.
Nothing we saw in any stores compared to what we felt the moment we got our DreamCloud. Before we even slept on it, we could see that this was something unlike any other mattress. It looks extremely plush and cloud-like and it feels like sinking into a sea of clouds. DreamCloud is truly heaven.
I ordered the DreamCloud because I went back to school to get a masters and having problems in school staying awake. Maybe because it's been 20 years since I was in school, and before DreamCloud I had dead arm syndrome in the morning, and was craving some relief. DreamCloud came through with that relief in a big way. It's memory foam has a feeling that's almost juicy. That might sound funny, but I mean it's so velvety and supple! Sleep comes easy now, and I do feel like I've turned a corner all thanks to the DreamCloud. I'm especially happy with the cashmere cover, that has a downy vibe to it that I just can't get enough of. Drifting off to sleep is easy now.
Purchased Dreamcloud based on reviews and price and was not disappointed. Highly recommended.
I was a little annoyed with the delays but it was worth the wait! We absolutely Love our DreamCloud California King mattress, we paired it with a Nectar Foundation and could not be happier with our purchase! We have been through several mattresses over the past few years from Serta to Sleep Number and hated them all! We have not slept so well in years and wake pain free! I will order another for my guestroom soon.
DreamCloud has become my safe haven at home. I find myself hitting snooze, and then sipping coffee in bed in the morning, and then skipping my couch at night to read in DreamCloud. The luxurious foams contour to my back so whether I am sleeping or sitting up, I always feel incredibly supported. I can’t imagine my life before DreamCloud, and if I were to guess what actually sleeping on a cloud felt like, it would be DreamCloud.
Sinking into something like a cloud, DreamCloud’s tufted top offered the most restful sleep I’ve ever had. I had never slept on a hybrid mattress before, but the combination of the contouring memory foam and the plush cashmere sounded incredible. DreamCloud felt so wonderful and is without a doubt the most enjoyable night’s sleep I’ve had.
Back pain, hip pain, shoulder pain. You name it and I had it before taking a flight to destination DreamCloud. Each night seems to cradle my body even more than before. If I slept this good as a child, I don’t remember it. DreamCloud gives me the best night’s sleep, period.
Don't lay down on DreamCloud unless you are prepared to fall asleep! Really, laying down on DreamCloud transports you to a sleepy, cloudy place where any stress just fades away. I fall asleep in less than 10 minutes every night with DreamCloud.
Like sleeping on a cloud! DreamCloud has only been apart of my life for 2 weeks and am beyond happy about it. The whole experience from start to finsih was very easy. They removed my old mattress. I was happy they did that. I've never looked back. It's actually very hard to imagine ever going back to anything that wasn't like the plush, soft, incredible sleep that is DreamCloud.
DreamCloud has taken me to a new Dream world of sleep. I always heard statistics you sleep 1/3 of your life. Personally I always thought sleep was a waste because I never felt comfortable or rested. Sleep was just never something I looked forward to. Sometimes at night I would wake up with numb hands and feet which was weird. But DreamCloud plush memory foam made me look forward to sleeping. All the foam layers come together to create the feeling of sleeping on a cloud. Now I get why people want to sleep in on the weekends. My wife actually says that ever since DreamCloud I like to sleep in. It's incredible. I don't want to get out of bed in the morning.
I dream better with DreamCloud. DreamCloud makes falling asleep a breeze. I used to have problems falling and staying asleep. My doctor diagnosed me with sleep apnea and insomnia. In fact, I was a pretty bad case. But with DreamCloud, I’m so comfortable and just sink into that plush cashmere top every night I fall asleep after about only 10-20 minutes. It used to take me hours to fall asleep and then I was always waking up. Now I can fall asleep easy and sleep through the night.
As a nurse, I am on my feet up to 20 hours a day. Sometimes I work the nightshift, which can throw off my sleep for days. I know the importance of good sleep and investing in a good mattress. I really did my research when it came to DreamCloud. I wanted to make sure it was the best bed for me. It seemed like it would be, and it has such a good warranty so I thought why not try it. I don’t regret it. Every night it supports my spine in a way that feels like it’s not just supporting, but wrapping my back in cozy and comfortable foam. When anyone at the hospital asks about beds, I would recommend it to the other doctors in the hospital and the patients who seek healthy sleep.
DreamCloud has taken me to a new Dream world of sleep. I always heard statistics you sleep 1/3 of your life. Personally I always thought sleep was a waste because I never felt comfortable or rested. Sleep was just never something I looked forward to. Sometimes at night I would wake up with numb hands and feet which was weird. Or even if that didn't happen I just would toss and turn and wake up randomly. But DreamCloud plush memory foam made me look forward to sleeping. All the foam layers come together to create the feeling of sleeping on a cloud. Now I get why people want to sleep in on the weekends. My wife actually says that ever since DreamCloud I like to sleep in. It's incredible. I don't want to get out of bed in the morning.
I have been delighted with DreamCloud. Its lavish foam has lead to the most contented, hearty sleeping experiences of my life. The foam layers work together to create a truly sensuous experience that I can only liken to sleeping on a giant slab of butter. It may sound funny, but the support is real, and DreamCloud can still feel as soft as wool when it counts. The perfect mattress for nesting all day, and sleeping all night. I never want to leave it. I can't wait to tell the rest of my family about it, though most of them know, DreamCloud is like a good friend that doesn't let you down. If you're in the market for a new mattress that has heart, this is the one for you. I've never been more pleased.
DreamCloud gave me a gift that I didn't think was possible: a sound sleep. I've always been a particularly light sleeper, and I wasn't sure that there was anything that could be done. Enter the DreamCloud: its memory foam supported me, while the topper created a truly serene and satisfying sleep environment. I've never felt more restored and gratified at the end of the night. I thought it was my lot in life to only sleep for a couple of hours, but the heavenly cashmere materials left me feeling cared-for and protected. I got a full eight hours for the first time since I was a kid! If you're thinking about switching up your mattress, do it. I have never been more soothed during sleep than I am now, and it's all thanks to DreamCloud.
The DreamCloud is such a serene sleep experience -- like sleeping on a cloud cover. I've had my fair share of mattresses, I travel a lot for work, but this foam has made all the difference when I come back. The DreamCloud is totally reliable and super well made. I noticed the difference the minute my back hit the pillow top. Totally gratifying and peaceful experience! I slept the way I hadn't since I was a kid. The shipping was easy, but the best part was definitely DreamCloud's cozy and cloud-like mattress foam. I couldn't believe it. Feels like I lucked into a great one.
Listen up: this mattress made me change the way I think about mattresses. I can't heap enough praise on this thing, as since the first night I've had it, I'm sleeping better, and it's all thanks to the DreamCloud. The eurotop cover is actually hand anchored to the foam base, and has this double stitch that actually makes you feel like you're sleeping on sumptious clouds. I toss and turn in my sleep a lot, and it's totally stayed in place the whole time, so super durable there. I'm also a small person, so it was super helpful to have the white glove delivery. They actually deliver to any room you ask, which was a totally relieving experience for me! I sleep so well and so often now, the only problem is getting up in the morning!
Absolutely love the bed . Everything I wanted in a long term investment. Looking forward to years of good quality sleep.
The dreamcloud mattress seems to be a very solid mattress for the price point. The mattress is a bit on the firm side but definitely breaks in after a few days. So fat I've been sleeping great on the dreamcloud!!
Fantastic balance of softness and firmness. This was the fifth mattress we tried. Just continually dissapointed by mattress in a box options. We wanted a mattress with a firm support but soft on top, so that it could accommodate side and stomach sleeping. The DreamCloud nailed it. 5 stars all the way
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.