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Diamond mattress is a family run mattress company that has been in operation since 1946. Their big differentiator is that they actually make their own pocket coils and process their own memory foam. This is a bit different than many mid-tier mattress companies that outsource their manufacturing. Their specialty is pocket coil and innerspring mattresses, though they also build memory foam mattresses as well. Most customers like their Diamond mattresses, but there were some that had issues with durability and initial feel.
Shifman is a handmade luxury mattress brand that has been around since the last 1800s and has a legacy of elegant design and is found in mattress retailers and at Bloomingdales. Their mattresses are very high priced, usually well over $5,000 to start. Though they are a status symbol for some and boast hand craftsmanship, there are those that find that they provide a bad value for the materials used.
Based on our aggregated reviews and our scoring method, we recommend Diamond in this match up!
See Our Full Review of Diamond
Some customers are very comfortable with these mattresses., but others are not so sure and have had mixed experiences. Although most reviewers were pleased, some had warnings. Research more below for information on the specifics.
Most customers describe these mattresses as having above average supportiveness, which is refreshing for those struggling with the aches and pains of a sagging bed. That said, some reviewers have mentioned support issues in reference to their bodies, so take a look at some of the other reports from customers to make sure your choice is right for your body.
Edge support is the measure of how well the mattress supports weight on the sides. These mattresses over good support overall, but some folks may experience some contouring along the sides.
Durability comes down to materials, craftsmanship, and quality control. Companies may have disagreements with sleepers if they don't invest in these attributes. When it comes to these mattresses, they get mixed reviews from customers on durability. Some report finding lasting comfort, while others complain about discomfort over the short term. Make sure to double-check the warranty and return policies before buying.
If you are considering this brand, take a look below for more from customers Unfortunately, not all customers give them good ratings. Some customers were elated by their selection, but others felt let-down overall.
Customers have mixed reviews about the support found in these mattresses. Though some customers are happy with their purchase, others have found these mattresses to disagree with their backs. If you like these mattresses, make sure to look at the specifications to make sure it will agree with your body.
Edge support is always important to those that like to sit close to the edge of the mattress Others don't really feel its that big of a deal as long as they are comfy sleeping. Customers have mixed reviews about the supportiveness of these mattresses so make sure to do added reading if it is important for you.
Discovering a durable mattress is really nice, but it's not always that simple. These mattresses are not rated well for their longevity by reviewers. This means that some folks may experience that their mattress lasts a decade, while other sleepers may find their mattress falters quickly. If you are a bigger person, take some time reading more before buying.
Not as good quality as I was expecting, but you get what you pay for.View More Reviews
I can't complain about this bed -- I am really happy with it and it feels comfortable to me. The only annoyance was that the shipping was late getting to me.
I've had a diamond for a couple years and it is definitely an okay bed. My hubby likes it more than I do. I want something more luxurious.
My last three beds are diamond beds. Their longevity isn't as good anymore, but I still love their products and stand by them as a good bed!
My bed started falling apart after only 3 months. It feels as if you are sleeping in a valley 10'' deep. We are not heavy people. After 9 months on the bed, we couldn't take it anymore.
We had two prior Diamond mattresses that we loved so we thought that we should get a third. We finally found a place with one and that is when the problems started. After only a month, it started to sag. It was like sleeping in a gutter. I called and they sent an inspector who said it was a 7/8 sag, which is within the normal range. The problem was when you get on it, it sags way worse. Sure, I am 200lbs and 6 foot, but my wife is the only 100lbs and the same thing was happening to her!
Purchased the Ethos latex mattress 6 months ago. At first it seemed comfortable, but after 2 months we couldn't sleep on it. We rotated it but nothing helped. Every morning I woke up in terrible back pain. Then I found out that the latex wasn't even latex. 80% polyurethane foam, 6% rayon & 14% latex! This seems like blatant fraud to me as this was very expensive and we thought we were buying pure latex. Very dissappointing.
I love soft beds and this one cradles me into a cocoon every night. I absolutey love the way it feels and think it is perfect if someone loves soft mattresses.
Maybe it is too soft for me because I feel like it is taking my body some getting used to. But the materials seem to be high quality so I am hoping that my body adjusts.
Just doesn't feel right for me. Luckily I was able to send it back right away and the customer service was good.
I am finally sleeping through the night again. I had an awful spring mattress and so happy that I opted to get a new latex bed.
I have purchased four mattresses from them over the years and am getting ready to purchase a new one. Not that the others need replacing, they are still in great shape, they were left behind in a move unfortunately. Dollar for dollar you won't find a better mattress anywhere. They are incredibly fast as well.
HORRIBLE place. I called and spoke with a salesman 2 days before I went in because their store is about an hour away from where I live. I told them exactly what I needed (I needed a custom mattress for my RV). They gave me prices of 2 different mattresses and explained to me the difference. I thought the prices were fair so I showed up and Nick was completely unprofessional. When I told him which bed I was most interested in he quoted me a price almost $250 higher than what I was told just 2 days before. He told me that whoever told me that does not know what they are talking about and he was sorry. I told him sorry does not pay for my gas to get down here. Sorry does give me back the time that I lost. Again he said he was sorry and there was nothing he could do. I even had proof of the prices I was given. When I told him I was going to take my business elsewhere he said "you think you can find a custom mattress for cheaper". I told him I know I can. Later that same day I bought a custom RV mattress 60x72 for $400 including taxes. Plus the mattress I purchased elsewhere was softer, had thicker memory foam, included a cool gel memory foam and had a better warranty. Stay away from these guys. They have no clue what customer service is. The first guy I spoke with on the phone was great but when you get there it is a completely different story. They will jack up the prices at least 35%. Trust me there are better options out there for a custom mattress or a regular sized mattress. You would think getting it directly from the factory would be cheaper but that is definitely NOT the case here.
Don't waste your money on this product they won't stand behind it when it counts. I bought this mattress because the sales person told me they would back this product if there were any problems. Well five years into a twenty five year warranty the side seams have pulled apart and the memory foam has failed badly. they sent out a contracted inspector who;s only job is to deny claims not provide the customer with quality service. Save your hard earned money and buy anything else !
They aren't so helpful with a warranty unless you live there. Don't buy these mattresses outside of Utah because they will tell you to send the mattress to them at your cost THEN they will determine if it qualifies under the warranty and they will "fix it". Then you pay to ship it back to your home, even if it falls under their scope of warranty. Bad customer service!
I've bought over 20 mattresses through the years and my uncle bought hundreds. Ernie is the greatest. Can't believe how he can hoist a mattress on his back and carry it. Hope you are well!
I went here as a kid, the owner is a great guy. The location is the best
I have owned the Ethos – Tranquility Luxury Medium Mattress (Approx. value $2800). Have been very satisfied with the mattress for around 3-4 years. Even though I have owned this mattress since October of 2014. The mattress was delivered to my Southern California residence in Santa Clarita. During the 1st year of purchase. I have only slept on this mattress once or twice for every 60 to 90 day period, It was not until September of 2015, when I have fully moved back from my Northern California address did I sleep on this mattress on a daily basis. So I have really had a good 3-4 year comfort experience before the mattress started to show the deformity. This deformity has resulted in not being able to sleep on my side of the bed due to the sagging of 1.5 to 2.5 inches over approximately 25% of the mattress. This uneven sagging is observable without the need for anyone to sit or even lean on the mattress. About 4 weeks ago I have contacted the reseller from whom I have purchased this mattress and was given the manufacturer contact information. I contacted Diamond Mattress and was required to submit photos and fax over a warranty claim form. Diamond required to send over an inspector to document and process the warranty claim. Diamond Inspector showed up on April 10, 2019 and took more photos and was able to determine that the deformity maybe corrected by replacing the broken bed foundation. The bed foundation was purchased along with the mattress as supplied from the reseller which happens to be original Diamond Mattress foundation. Additionally, when inspecting the mattress the Diamond inspector was able to expose 8-10 inch tear in the mattress stitching (not related to the foundation issue) which was only observable upon turning the mattress bottom up. The inspector said that Diamond Mattress will contact us within a week. On April 18, we heard back from Diamond and were told that even though the warranty would cover the mattress for 10 years, the mattress foundation would not be covered? Asked about the tear in the mattress and he said something along the lines 'we should have reported this issue upon purchase'? I am speechless as to the lack of common sense of that statement with which the Diamond representative insulted our intelligence. How can the Diamond representative assert that the tear in the mattress was already there upon the time the mattress was purchased and delivered? And assuming that was correct, where is the quality control in releasing and shipping a defective mattress and foundation to a consumer? And how many consumers are likely to flip the mattress on its back looking for such a defect? The mattress warranty states that it may be void if the wrong type of foundation is used. However, even when Diamond has supplied their own foundation, Diamond Mattress would not honor their warranty. My experience has demonstrated that Diamond Mattress Warranty is a lie. Diamond should have stood by their product and I should have been provided with a non-defective foundation for this very expensive mattress set. Bottom line close to $2800 investment in this mattress set which is really only worth to me less than $1000. Effectively, when I have purchased the Diamond Mattress product, I have lost close to $2000. My recommendation to anyone who does not want to go through a similar experience D o N o t B u y a D i a m o n d M a t t r e s s
I purchased a Diamond mattress (Spinal Comfort) and paid more than I would have because of the 'Forever Warranty' feature sold me. I recently filed a claim because the upper portion (pillow top) is sagging. Diamond Mattress sent Integrated Bedding Group and reported 3/4" depressions on both sides, left and right, and the top left has shifted outward 2" in a 64" long area. The report also includes a faint yellow 30" stain. This was a pee stain from my baby. John, Diamond Mattress Warranty, said the stain voids my warranty. I explained it is a faint stain on the right side and the pillow top of the mattress is sagging on the left with a length of 64". This does not make sense. There is definitely a defect in materials and/or workmanship. FOREVER WARRANTY IS NOT TRUE. DO NOT FALL FOR THIS FEATURE.
I bought a Diamond Sleep Princess Pillow Top Mattress last Fall and was really looking forward to finally getting a good night's sleep. I got it home and set up and while it was ok at first, within the first three months it started sagging in the middle and has only gotten worse. Maybe I should've chosen a slightly firmer mattress, but all I know is for the money I paid, I'm very disappointed in the quality of this mattress and will never buy this brand again.
I bought my first Shifman Mattress in Bloomdales in 2001. It lasted me over ten years and was only tossed out due to the impossibility of getting such a heavy, well-made mattress down my third floor tenement stairs. I switched brands to my regret and have never gotten the good night's sleep I had with my Shifman. I can't even turn the mattress over because it is a one-sided mattress, something I was unaware of. When this one bites the dust, I'm returning to Shifman. It is a costly product and worth every cent.View More Reviews
I am extremely disappointed with the performance of our Shifman mattress but even more disappointed with their customer service. We purchased a king pillow top mattress 20 months ago. Within a few months, large depressions began to form on each side of the bed. I called the store and was told to turn it more frequently than the once per month recommended by the manufacturer. I followed instructions and the depressions worsened. It felt as if we were sleeping in a trough with hills on either side! I contacted Shifman and received no response. I then contacted the store where we purchased the bed. They sent out a representative as well as the Shifman rep. The Shifman rep told us this was normal and we should turn the bed 90 degrees and sleep on the short axis for a month or so until the middle of the bed compresses. He never touched the bed or took any measurements to judge the depth of the depressions. Bottom line.....they will do nothing to correct the situation. Shifman has a 10 year non-prorated warranty but, clearly, they don't stand by their product. My only hope, at this point, is that the furniture store has a higher ethical standard and will make this right. Lesson learned- price is not a predictor of quality.
$4,500 for a queen size mattress and foundation and a back ache every morning! When I called their customer service, the response was (1) it was my fault because the mattress had not gotten used to me yet (after five months?) and (2) what do you want us to do about it? Then, she hung up. A second call was even worse. Someone who said she was Eileen screamed when I protested about the first call and said 'I can put you on hold' before hanging up. The crudest, rudest people I have ever encountered in business. Needless to say, their creation is out of my house, and none will ever return.
A good nights sleep is of utmost importance! I've bought Shifman mattresses in the past and although they are bit pricey, they are top quality, comfortable and well worth the cost...you get what you pay for. I would highly recommend Shifman Mattresses!!!!
We have been had 5 different beds in 16 years. This is the first bed that is so comfortable and supportive that we are getting the best sleep we ever had.
I'm awake bc a "fell in a slope" in my 4 month mattress. Stickley stands by there low quality product. Maybe Shifman Mattresses does too....
Wow Shifman Mattresses Your refusal to uphold the warranty of your product is quite disappointing. For a product that is so expensive and allegedly so high quality I would expect more from the manufacturer!
Had my first night's sleep on my new Shifman.. It was incredible! Thanks to the amazing artisans!
I was tired of low quality mattresses and wanted a mattress that could be turned. Research led me to Shifman. The problem is it is too heavy to turnover. Even when my son helps me it is too heavy. Whats the point of having a two sided mattress if its not realistic to turn it. Big grooves develope even when you rotate it. I gave 3 stars because its made relatively well but for the money spent I'll just get a regular new mattress every 5 years.