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Custom Comfort is a southern Californian brand of mattresses -- selling in their retail locations. They are known for their wide range of options from budget friendly to luxury. Focused on hybrid and latex options, most folks report Custom Comfort mattresses to be comfortable, but some had issues with durability.
Sleep Innovations is a fairly recent contender in the online and offline mattress space. They sell predominantly on Amazon, other online retailers, and through their offline partner network at stores like Target, Sears, and Kohl's. Overall, they offer a cost-effective solution but without many of the perks of some of the newer brands.
Based on our aggregated reviews and our scoring method, we recommend both Custom Comfort and Sleep Innovations in this match up!
Overall Score:
Custom Comfort: 7.8/10
Sleep Innovations: 7.8/10
Customer Satisfaction:
Custom Comfort: 7.8/10
Sleep Innovations: 7.5/10
Price Value:
Custom Comfort: 7.7/10
Sleep Innovations: 8.5/10
No Back Pain:
Custom Comfort: 7.7/10
Sleep Innovations: 6.5/10
Price:
Custom Comfort: $170-$26795
Sleep Innovations: $339-$849
Custom Comfort:
Get Yours Now
Sleep Innovations:
Get Yours Now
There are some negative ratings from sleepers for these mattresses. Some report feeling comfortable in their mattress, but there are others that have complaints. One of these may work for you, but it makes it difficult to figure out. Do additional research below to learn from customers if one of these will work for you.
In terms of having support long term, these mattresses get mixed reviews. Some customers feel comfortable and well supported, but others had problems getting comfortable. If you are above average in weight, you should do added research to make sure you find a match for you.
Edge Support
Edge support is extremely important for those that want to sit on the side of their mattress without dipping down or becoming uncomfortable. Some customers have found these mattresses to not be evenly supportive.
These mattresses may not give the lasting comfort that you are striving to find. Some sleepers describe issues with durability and comfort over a shorter than average timeline. If you are search for longevity in a mattress and would consider yourself to have a larger body type, these mattresses may comfort you initially, but take a look at the mattress specifications and reviews before buying.
Some customers are happy with their mattresses, but others are not as happy and have had complaints about comfort. Despite those that love these mattresses, these mattresses have lower than average customer satisfaction. Below you will find more information from customers on the specifics from these mattresses.
A supportive mattress can mean the difference between a comfortable night sleep and pain. Sleepers describe these mattresses as highly supportive at first, but there are some issues with long term support. Before purchasing, read the reviews to make sure you get the right fit for your body.
Edge Support
Many look for good edge support as a way to be comfortable getting in and out of bed. These mattresses are okay in terms of edge support, but there may be more declining edges over time.
Bowling Ball & Density Tests
In mattress tests that measure the density of the mattresses, there is initial support throughout the mattress is fairly even for most sleepers. Some folks, however, have described issues with support degrading over time.
We all want a mattress that will last for years, but because of the large amount of new companies making mattresses, it can be difficult for shoppers to find out. That being said, reviewers and customers respond similarly when you can see all of the reviews. These mattresses are fairly durable for the average sleeper. Heavier folks may find these mattresses to be less long living.
We bought our very first Custom Comfort California King mattress in 2005. Full Latex mattress which served us well for the last 12 years. Using the Flip and Spin method recommended by CC gave us many years of restful night sleeps.
View More ReviewsWe bought 2 Custom Comfort beds and we could not be more pleased with our purchases. After spending a lot of money on high end Sterns and Foster beds that were not great and did not last long, we have been thrilled with the 2 CC beds we purchased. Well worth the money and we both are less achy and don't toss and turn anymore. It may seem expensive but I can honestly say these beds are probably the best purchases we have made in a very long time. Even our teenage son who is an athlete is thrilled with his bed. Teenagers don't get excited over beds so this is quite a statement. We had never heard of this company before but will not sleep on anything else in the future.
My wife and I got married in February 2011 and our first purchase together as husband and wife was a Custom Comfort Mattress. It has been five years and we still say, 'Our mattress was the best purchase we have ever made.' We usually make this comment when we've been on a trip staying with friends or at some four-star hotel and by day three, we are missing our Custom Comfort mattress back home.
Recently, we were forced to relocated to a local a hotel for an extended stay as a result of a slab leak on the first floor of our house. We stopped by the house over the weekend to pick up a few added things for our hotel stay and took 20 minutes to grab a quick nap on our bed at home.
Custom Comfort has some of the best service I have come across ever, they really know their products! The mattresses are something else, the quality is exceptional. Very nice store, good selection and anything can be made to order. Perfect local option if you are looking for something unique, have health issues or need something custom when it comes to size or height.
I can't tell you how disappointed we are with this mattress! We bought a Revive 4.0 California King mattress early this year. It was comfortable for only about 3-4 months. We were told to turn it every month for the first year, which we have done faithfully. Even so, We each have a 'pit' that we lay in every night. If we try to move more to the center of the mattress, there is actually a ridge where the mattress becomes firm. Very uncomfortable to lay there, plus if you lay on the ridge, you eventually fall back into your 'pit.' They have a guarantee, but in order to be covered, the mattress has to appear to slump 1 inch deep. When we get out of the bed, the mattress appears to return to a decent level. It loses support, and slumps into a pit when you lay down. We had high hopes for this mattress. It had such good reviews. and the company seemed to have such great integrity. We are very disappointed.
I bought a adjustable bed from them. It was the best money I had ever spent! I was very leary about the fact they do not have a trial period offered to see if I like the bed and didnt have any written material of what exactly was in the bed. Since my bed was in the thousands it made me very nervous, however I LOVE MY BED. I bought the softest natural latex bed they offered on the floor and found it to be to be a bit too firm but put a 3 inch topper on it and it is perfect! The prodigy 2 adjustable bed has been heavenly! I will never buy a bed that is not adjustable. The folks in the shop were very nice and helpful. The gentlemen who deliveried it were wonderfully helpful and nice too! They lost a star due to the fact they do not offer a trial period on their mattresses like so many others do and do not state in written form of what the mattress is made of. No label on my mattress stating it either. The 4 stars are for the fact I love my bed!
I paid a LOT of $$$$ for a custom mattress because I was having back issues. I wish I would have bought a mattress at a big box store - this mattress, with it's plush topper, made my back worse! The mattress is way too soft. Don't be sucked in! (I am sure that they will erase this review as well!)
I had the same mattress for over ten years so I went for the plunge and bought the new Purple Mattress 3. As you can guess it was not for me. Very firm, almost felt like a new aged waterbed/ air mattress. Especially for the $$ not worth it. So I was referred by a family friend to go check out Custom Comfort. Roland, was a very big help on spending over thirty minutes showing me all different mattresses! He explained why removable pillow tops are important if you want to change the firmness/ softness of the bed in the future. Adjustable base, I don't know how I went this long without one. Fast forward my new bed is by far the most comfortable and plush bed I have ever slept on. Highly recommend to check them out! PS. Custom Comfort set me up with a non-profit called Connecting Hands of OC to donate my Purple mattress to a good home.
Rick Fowler truly went above and beyond helping may family buy new mattresses after a house fire ruined all of ours. He stayed after hours to help us, gave us a great deal, and was so helpful in getting each member of my family to pick the best mattress for them. If you are looking for a new mattress, go here and ask for Rick Fowler to help you out!
Thank you to Gregg, Rick and Roland for the Help you gave me in choosing the bed that fits my need. Thank you for your kindness to my daughter. God bless you all!
I walked in with a set idea of what I wanted, but once I laid down and tried a few mattresses out that all went out the door! Shane Davis was able to assess what mattress was best for my husband and I based on our aches and pains/ and my husbands sleep apnea. We found the perfect mattress that we both loved! And don't even get me started on the latex pillows they give you with a fresh pillow case, those are just heavenly!! I had to buy two!! I could not be more happy with Shane Davis and his amazing customer service and extensive knowledge, and just overall friendly demeanor. Shane is you guy!!
Custom comfort has the best customer service that I have found in this mattress business! I think the mattresses are excellent as well, but it is the customer service here that stands out from all the rest! They actually do what they tell you they will do, on time, and with great, professional demeanor. I worked with several gentlemen in person and on the phone to get the right mattress and even to have it adjusted to my comfort needs, and they were helpful, responsive, and always polite.
Absolutely loved my experience here at Custom Comfort Mattress. I ended up buying a few mattresses and they are great. I love them and my guests love them! Rick Fowler is the guy to ask for, he explained everything, showed me how they worked and even explained the benefits of getting a double-sided mattress so it lasts even longer. On top of that, he created this really cool instruction sheet to put under the mattress to tell me when and how I should turn it for it to last longer. I can't even keep a succulent alive, so this instruction sheet will save my mattress. Thank you Custom Comfort and Thank you Rick Fowler!
They give you a half hour delivery promise that cannot be relied upon. I was on a tight schedule and after waiting an hour called and cancelled the delivery.
After a lot of online searching and testing mattresses, and almost buying an online companies site unseen I decided to get some advice at Custom Comfort. I went in thinking I might test some mattresses and leave. The staff was more than helpful and before pretending to know exactly what I needed asked lots of questions about my needs my budget my problems and then educated me about all the different materials in the industry, even taking the time to physically show me the inside build of different mattresses and why so many new companies go with certain builds. I learned so much about the mattress industry and how the materials work before even trying mattresses. I was impressed by the customer service. Then with what I wanted in mind they let me try about five different mattresses. I have many unique needs with my body health wise and I really liked how the staff listened to my feedback and didn't act like they knew more than me. Even though I went in planning to buy online I bought a mattress here! I was very impressed that the mattresses are handmade, and they can alter them after a few weeks sleeping on the mattress so you really are getting exactly what you need after you try it. I don't think any competitor can beat the pick it, try it, change it, love it process. I'm definitely going to tell everyone I know about this. Thank you!!
On January 4, my husband and I arrived at Custom Comfort Mattress - Brea to see about ordering a mattress. Our salesman, Roland was amazing. He took note of all of our mattress needs and showed us the perfect one! The showroom was extremely clean, neat, and had plenty of samples to choose from. Roland was able to get us set up with an adjustable bed with all the bells and whistles for a price that beat all others. Roland and all the other staff were polite, knowledgeable, and happy to help! We received our mattress, (delivered to our home in Joshua Tree) within a decent time by two delivery guys, Caesar and Kevin, that were great. They had our new bed set up and the old one removed in no time. We would recommend them to anyone looking for a new mattress!!!
The best experience, ever, in purchasing a mattress. It's not something you buy frequently, so I was little unsure of what I wanted. The staff warmly greeted me and explained different options within my price range. I won't go anywhere else to purchase a mattress. Friendly and knowledgeable staff, competitive pricing and just an overall GREAT experience!! Thank you!!
We bought a mattress many years ago from Comfort Customer Mattress and when we started to not sleep well, we went back in February 2017 to purchase another mattress. We like firm mattress and selected one that the salesman said was closest to our previous mattress. We spent almost $2,000.00 on the new mattress (we kept our original custom comfort box spring). At first it seemed firm but okay, however we wanted to give it some time so we waited almost 6 months and in that time never really got a decent nights sleep. We knew they have a guarantee for 365 days, so in October 2017, we went to the store to see what they could, thinking they could make our mattress more comfortable at no cost. We were told that the mattress we purchased "was like sleeping on the floor" (but of course,they had no problem taking our money for it in February). They suggested a topper for the mattress at a cost of more $300.00. We did not want to pay even more money, so then we were told they'd order a form topper to try. We received a phone message a few weeks later that it was in, however we were busy and forgot about it and never did get a follow-up reminder. We went out and bought our own 3" cooling gel topper (for $120.00) helped immediately. We are very disappointed in Custom Comfort and in hindsight feel we should have gone elsewhere to purchase a new mattress for a lot less money.
After having the sleep number for 3 years my husband and I decided to upgrade from a queen to a king. We have wanted to get a mattress from Custom Comfort Mattress since we met Roland at the taste of Brea. My husband met me at Custom Comfort Mattress on a week night and were greeted by Roland. He told us to just check out the mattresses and lay down and take our time. It felt great to not feel pressure to rush or buy immediately. After laying down on the inspire mattress we knew it was it! We told Roland our delivery date wasn't needed for another month and he said that it was fine. He definitely took care of our needs and was extremely helpful. He was talking to us about the company and informed us that it is a family business. I was even more pleased to know that an owner is not only passionate about his business, but also goes above and beyond to make his customers happy. I would highly recommend Custom Comfort Mattress to our friends! It's an amazing mattress, great customer service, and affordable. Another plus is that if you're not comfortable they will adjust it until it's perfect for you!
Roland took great care of us. We purchased our first frame, pillow top and mattress 10 years ago. The pillow top which last 7-10 years (ours lasted 10) was replaced. Roland takes care of returning customers which is not common today. Thank you!! His team and drivers are excellent at customer service and courtesy too.
Straightforward no nonsense AND a great deal. I got great information from John K the first day we looked for a twin xl for my big boney son. I shopped around online and at big box stores but could not couldn't find the quality custom comfort. When it came time to order, Shivami was there to guide us through the process and offer us value added delivery. In my estimation we are getting a quality mattress that elsewhere would probably be double the price. That's just good business.
We have always bought our mattresses from Custom Comfort because of the quality and customer service. It was time for a new mattress topper and we hit a bit of a bump with the purchase. Roland straightened things out right away and we continue to be extremely happy with this store.
Wonderful products and the absolute best customer service!! I've had my mattress for 12 years and it's still amazing. Their pillows are the best pillows money can buy. Roland was so friendly and helpful. Can't recommend them enough!!
Worked with Rick Fowler, great to work with , knowledgeable about all products, easy to work with and we LOVE our bed. Worth the price.
This is my 3rd mattress from Custom Comfort and again the customer service experience exactly the way it should be, and their product and warranty is what keeps me coming back. Thank you to all the staff in the Brea store for all the help and advice!
Mattress buying as it should be! Highly recommend Having made a very bad decision a few years ago (gave in to pressure from the sales person at a well known chain). Since then I have been living with restless nights and daily morning body aches that come from attempting sleep on a substandard mattress. I really didn't want to face the overwhelming mattress hunt experience again Enter Gary Fowler and the custom comfort team in Brea. He listened to my concerns- then honed in on mattresses within my specified budget that addressed my concerns. He left me alone to test the mattresses rather than hovering and trying to close the deal. And there was none of the " I can only offer this deal if you buy in the next 5 minutes " nonsense. I left for the night with my options in writing. Returned the following day. They not only made the sale honoring their prices from the day before - they arranged next day delivery to accommodate my needs And let me tell you about their delivery team, Carlos and Alex. Arrived exactly on time. They wrapped my old mattress and box springs for donation. Disassembled the frame and headboard and hauled all to the garage. They helped me tighten the bolts on the bed in the guest room where my second mattress was to go. Carlos actually helped vacuum under the bed and helped get the mattress protector in place. I declined his offer to put sheets on! All this with a cheerful attitude, great care to my home and at the tail end of a long delivery day. You owe it to yourself (and your back) to check out these high quality made locally in Orange County mattresses. Christine
Custom Comfort is absolutely the worst experience I have ever encountered while purchasing a mattress. The customer service was terrible, I asked for an extra firm mattress and received a firm. The delivery experience was terrible. They had to come back 3 times because the items I ordered with the mattress, cover, sheets, pillows, pillow covers did not arrive with the mattress or were incorrect. When I called to report the situation, I was told my salesperson was "new" and had told me wrong information, had sold me incorrect firmness and pillows, and wrong size pillow covers, and sheets. After paying cash, over $2600, I was told by a salesperson that I would have to pay to correct the pillows situation because they would have to throw out the ones i would return??!! Also the pillow covers arrived as standard and I had bought King pillows. Again a salesperson said they had changed what I ordered purposely because other customers had complained the King covers were too big. I never received a call regarding this change to my order. Most importantly, the mattress is substandard. I have only had it 2 months. I bought it because I have a severe back condition, and needed good support. It is already breaking down, is not firm enough since I was not sold the incorrect firmness, and slopes downward at the head of the bed and foot of the bed, so is poorly made. The pillows are horribly lumpy and uncomfortable, so I cannot use them or return them. The sheets that cost me $200 and have only used once, are hot to sleep on, don't fit the bed correctly because of the sloping, and wrinkle horribly. The mattress is so uncomfortable and poorly made. After calling the store several times, I was told I would receive a call from a manager. I have yet to receive that call.
I'm in the market to purchase a mattress for my growing daughter! We stopped by custom comfort because I have two other mattress in our house that my other girls love from this company! I love the old fashion way of doing things especially quality of service and workmanship. These mattresses are made well! The salesperson was very informative and not pushy . Looks like I will be getting another mattress from them soon! I have a sleep number bed myself and have only had it five years and the mattress has a huge dip in the bed on the side I sleep on ....hmmm I'm only 108 lbs. it looks weird when my bed is made. Time to get a new mattress that will last . My girls have had their mattresses from cc for about 8 years and they look brand new.! I decided to try and sleep on one of their beds last night! I had a good nights sleep! Very comfortable ! So impressed because the mattress I or purchased from them was the least expensive in the store. Look forward to doing business with you soon!
I was in the market for a pillow topper for my bed and called Custom Comfort to see if the could help me. They not only were able to make a CUSTOM topper for me and stay within my budget, but they did it in ONE DAY! I got great customer service from Maureen Kelly, and I can't wait to get my new topper and start having a good night's sleep again!
So happy with new mattress purchased from Custom Comfort Brea from Michelle & Mauricio. Both were so friendly, kind and KNOWLEDGEABLE! They even stayed late to assist us! The mattress is made top of the line and for the first time in many months, I slept through the night without waking up. Although the price is more than I originally wanted to pay, it's worth it, just like a mercedes. I also purchased a headboard which I am thrilled about- its exactly what I wanted. The dynamic delivery duo, Carlos & Guillermo were prompt (right on time), friendly, and an absolute pleasure. I will be a customer for life! Best investment ever.
I must share with all who shop for a new mattresses. You get what you pay for! Absolutely best choice after shopping/researching for quite awhile! I got the Natural Latex and sooooo pleased! Shopping experience at the Brea Store was most pleasant.
High praise for Custom Comfort! My wife and I were looking for a new bed after trying some of the other brands in the market. She happened to be in Brea at Z-Pizza one day and saw the Custom Comfort store. I decided to look into it because the last bed we purchased seemed to be right for both of us initially however, gradually as time went by it became too soft for me. So I wanted to determine what it would be like to have a bed more customized to fit our individual needs. I prefer the bed to be more firm and with her neck and shoulder issues, more support was key for her needs. We worked with Jim, the store manager, to find the right fit for both of us. Between Jim and his staff, you will not find a more capable and knowledgeable team. They know their product very well since it they are the manufacturer of their beds. Additionally, as my wife and I made the final decisions to ensure both of our needs would be met from this custom comfort mattress, it was great to see the cohesiveness and seamless support that was received from the staff. They all seemed to be aware of our order, and could work with us at all levels of our buying decision. We received "custom support" to ensure that the end product would fit our needs perfectly. Months later, we are still enjoying our Custom Comfort bed. My wife no longer wakes up feeling achy and tired, and she recently received good feedback from her chiropractor. We have been very pleased with our purchase, the quality of the bed and would recommend a Custom Comfort mattress for anyone who is looking for the best night's sleep.
Just bought our mattress from Rick Fowler. He was amazing. We are moving up to an adult bed from a waterbed of 20+ years. He helped us find the perfect bed. Thank you Rick for helping us find the perfect bed.
This was an amazing experience from start to finish. We looked at a couple other mattress stores prior to coming to Custom Comfort mattress and it was a night and day experience. From the minute you walk in the door, they give you your own pillow with a new washed pillow case so that you don't have to lie on the same pillows that everyone else has been laying on for months. From there, a super knowledgable salesman asks you questions and takes you through the difference options. They don't work on commission, so you don't feel like they are just playing the "salesman" role, but you can tell they really care and want to provide you with the best quality product with the best customer service. And that is exactly what we got! We have already recommended Custom Comfort to multiple people and can't wait to continue to get the word out!
I cannot say enough GREAT things about Custom Comfort Mattresses in Brea! To start, the STAFF ARE STELLAR, and the mattresses are, by the way, MADE LOCALLY! Michelle (Assistant Manager) was the best sales lady ever! The manager was great, too! Even the delivery drivers/installers were super friendly & accomodating. More importantly, after having bought a bed there, I can honestly say that I HAVEN'T SLEPT THIS GOOD IN YEARS, and so many of my ACHES AND PAINS MAGICALLY DISAPPEARED. Forever a fan!
Had a great experience today at Custom Comfort in Brea. Rick took great care of us and he knows his stuff. We learned that construction isn't the only criteria, but materials make a big difference depending on the individual and their needs. Will purchase my next mattress from Rick.
I was looking for a just an ordinary box spring. I didn't need anything fancy. They were able to find something within my budget and even delivered it to me at their convenience. Service is helpful.
I love the mattress I bought from Custom Comfort. I bought a mattress about 9 years ago from a cheaper place. I tried Custom Comfort then and decided it was just too expensive for me. I loved what I saw, but didn't have that kind of money. Fast forward 9 years and I needed a new mattress. I hated the other mattress I bought within a month of buying it. I remembered how much I loved these mattresses and tried them out again. I believe the sales person I bought from was Rick (I might be wrong. I'm horrible with names). He wasn't very pushy and very informative. He was helpful and even tried to get us a cheaper deal if that was what we needed. We ended up not taking a deal and buying what we wanted. It's been a couple of months now and I am extremely happy with my bed. I wish the mattresses were cheaper, but I'm told they last a long time. I also like that they are all locally made.
First knew of custom comfort mattress from Maureen, who did a wonderful presentation about their products. The timing couldn't have been better as I recently told my husband we needed a new bed. Walked in the Brea store this past Sat & didn't leave without buying a new mattress & few pillows. Everyone at the store was wonderful. Michelle helped us & she was amazing! The products were top quality & great. My husband & I left very happy!
Have had our new mattress for about 6 months and love it! I especially love that we were able to get one made without flame retardants! We also got the pillows, and even though we love our mattress, the pillows are by far my favorite part! I sleep like a baby. My husband just saw that there is a new location at Bella Terra in Huntington Beach and stopped in and got us sheets for our bed (our other ones that we got from the swap meet were riding up on the sides nightly and didn't fit well at all). We were happy to see that Roland, who was our sales rep at the Brea location, is also at the Huntington Beach location. He recognized my husband and he is awesome! I can go on and on about Roland and Custom Comfort, but basically, go get a good mattress from these guys......you won't regret it and your neck and back will thank you for it. You can't put a price on a good nights sleep! We are now customers for life and even had a custom mattress made for our new babies crib!
I think everyone should get one of these, they arrive in a tall but moderate size box, After unboxing you cut the plastic cover and it starts to expand to its normal size, I find it VERY comfortable and it keeps me from getting too hot at night. I am sleeping better than at anytime in my 67 years!!!!
View More ReviewsThis is the best mattress I have ever slept on. I know some people give it a bad rating saying it is too firm, but it really is only about personal preference. I have slept on hard beds and this is not one of them. Yes it is firm, you don't feel like you are sleeping on a soft pillow top but I don't think that is best for your back anyway. I had back surgery last year and this mattress addresses issues that no other mattress has, regarding the many issues my back requires. It take a night or two to get used to the difference but once you stick with it, you will be happy you transitioned.
As of today, this mattress is a huge improvement over our last one. It is quite tall and doesn't need a box spring (we have it on a wood platform). The mattress is firm, but given a few minutes, you sink into it a bit, which really makes it quite comfortable to sleep on at night. It doesn't keep cool quite to the extent as I was hoping. It's pretty humid here in the warm Florida Panhandle, but I wasn't expecting miracles. Good value overall for the price tag.
I have owned this mattress for over 1 year and love it. I bought this as a toddler bed when we were transitioning my son from the crib to a bed. This bed is tall enough that you don't need a frame for it. For the time being, we have the mattress on the floor with no frame and don't have to worry if my son falls off the bed. The bed is comfortable for him and adults. I often find myself sleeping in this bed as my son sometimes needs dad with him to go back to sleep. I love this bed and its just as good as my very expensive beauty rest mattress.
Pretty firm. I loved it, my wife hated it. If your looking for a mattress that's super soft like a plush DO NOT buy this. For a firm mattress this thing is incredible.
This mattress may very well be the firmest mattress that I have ever had the displeasure of sleeping on. If you want a firm mattress it would be a great buy. If you are looking for plush you should go ahead and purchase a mattress topper as well.
This is our first memory foam mattress purchase. For the last 13 years we have been sleeping on a pillow top mattress, but that old mattress was getting pretty lumpy and old and I couldn't find the exact same brand to replace it. So we started mattress shopping..... ugh how I hate mattress shopping! After a couple of weeks of research, we settled on this particular mattress (in king size). Delivery was prompt and setup was painless. Open the box, follow the directions to carefully cut away the protective compression packaging and enjoy as your mattress takes shape in front of your eyes. We opened ours in the morning and slept on the mattress that night. It was a different experience at first and frankly couldn't decide whether we had made a good decision or bad. This mattress is really firm, especially if you put the Dreamaway Mattress Protector on it. We have used the mattress for a few months now and I think I'm finally getting used to it. I'm not an especially great sleeper any way, so it is hard for me to claim that I'm sleeping any better or any worse than before. Thankfully the lumps are gone :) and I can move around the bed at night without disturbing the Mrs. We had a really nice bed set, so I saved the box spring and frame and put the new memory foam mattress on top of that. Considering the price paid, ease of setup and pain free ordering / delivery process from Amazon I wouldn't say that I'm unhappy with the purchase. But for me it wasn't the paradigm shifting sleep experience that I was hoping for. One thing I want to stress is that this mattress is very firm, so if you're looking for a softer experience you should consider something else. We haven't slept on it in the summer yet, but so far the mattress temperature is comfortable. As for reports of chemical odors on memory foam mattresses....... this one was minor and gone before we went to sleep on it the first night.
This is an awesome bed! It takes a little getting used to, but once you are, it's great! Definitely recommend two people to unpackage and place the bed, though I did manage by myself, it wasn't the most comfortable experience. My previous foam bed had a lot of off-gassing. With this bed, unless you put your nose right in it, you really can't smell anything.
This is a really good quality mattress. After a year of use there is no dip or sag. Also the corners do not "bend" when you sit on them. I deducted a star because, at first the mattress was just too firm
for us. We were wondering if we had to return this.Luckily we tried a 2" topper from costco ($99) and that did the trick. Now we have a firm base with a plush top. Best of both worlds !
Love the mattress, quality product. I previously slept on a cheap mattress with a nice 4" memory foam pad that was fairly soft, so this is a little firm for me although i'm sleeping well on it. Why I gave it 4 stars is that the listing says medium/soft feel but its no where near soft. Its more medium/firm. I'm going to purchase the extra plush bamboo mattress pad just to soften up a bit because a slightly firm mattress is probably better for me anyway.
I read a lot of reviews before ordering this and I was very concerned about the potential odor from the foam. Thankfully even when I first cut open the bag it comes in there was no odor at all... literally no odor (even with face pressed against the foam). So I guess that pretty much takes care of that.
As for any crease from shipping, it seemed to disappear in about 15 minutes. I did follow the instructions and I even went above and beyond by leaving it sit for 2 days before I slept on it. I don't see or feel any creases or any indication that it was shipped folded.
As for the firmness, it is a bit firm and softens up as you lay on it. It took a week to get used to it but I am very pleased with it now.
I am so happy I didn't waste $3,000 - $5000 on a Tempurpedic at the furniture store. :)
Wish I would have bought one years ago. We both work midnights and when we finally get to crawl in and get situated " lights out " I don't even move. This matress is much cheaper than the pillow top we replaced. I'm going to replace our two childrens mattresses with these. I highly recommend them. No more back pain...that alone is worth it. Excellent product for the money. I don't overheat either, very rested when I wake up.
This mattress is comparable to the Famous Brand memory foam mattress I have used at a friends home. However, this cost half the price. The only drawback is finding bedding that fits the thickness of the mattress...
My other mattress was a spring with box frames. It was over 15 years old and sagging. I think I used it for way too long beyond its usefulness. I should have replaced it years ago. I think the old mattress ruined my back as well. I could not sleep soundly for any longer than 4 hours before my back would start hurting. Then I would just shift and turn the rest of the night. Needless to say I have not slept well in at least 6 months to a year, if not longer. My back only hurt when I would sleep so I could almost definitely attribute it to a deteriorating spring mattress. I decided to make the switch to a foam mattress to try something new. This mattress appears to be well constructed in the materials used and the mattress covering. It is a firm mattress for sure. I have had it for about a week and am still getting used to it. My back still gives me trouble at night but it is markedly better and improving. I think my back is just now resetting itself from years of terrible posture during sleep. The firmness was a concern because I am a side sleeper at times. I have found this mattress not to be an issue for me though. I went with this one because the reviews I saw said it was not as firm as the one with the gel-foam layer and the gel-foam layer one was not recommended by side-sleepers because it is firmer. This was a great purchase in my opinion. My wife likes it and I am getting used to it, and my sleep is improving. The other concern was the heat that some people had mentioned. I have found zero issues with heat transfer. I don't even notice it. The mattress expanded almost immediately after removing it from the bag and was ready in just a few hours really. We slept on it that night.
this is the most comfortable mattress I've ever slept on. i had previously purchased one in a full size so when I upgraded my living arrangements i got a king size. the mattress is firm but soft on top and very supportive. get deep pocket sheets for it. you wont be disappointed.
It did take me a long time to shop around to finally make the decision. I shopped for over a year for a new mattress and with my experience with my last mattress I needed to be sure before I spent so much money not to be satisfied. On my last purchase I spent over $2500.00 on a Seally posterpedic job. I thought I was shopping smart and purchased a close out model. I figured since I was shopping at a reputable dealer and purchased a product with excellent reputation I would be happy. I was far from that 6 months later, the mattress did not show any signs of wear. I was able to set a 8 foot level across the mattress with only about a 1/2" of variance across the surface which is with in specification. Even though the product was within the manufactures limits the product did not provide much support, I am 160 pounds at 5'9" and my wife is all of 110 pounds at 5'6". My point is we are physically fit active people and the product had us waking up multiple times through out the nigh and when we had to wake up we were often feeling tired and sore from sleeping on this product. We talked to the dealer to try to warranty the product, since the product was with in the specification and operating within the set of limitations set by the factory I was stuck with it. Well at $2500.00 at 6months old I was shocked that a product that seemed to be a great product at first was failing us so quickly. So with all that said I have had this new mattress for going on 3 weeks now and I must say it has alleviated all the complaints I have described about my previous mattress, I believe that it is too soon to effectively rate this product accurately with out seeing if I will have a problem because of having the previous product only 6 months and being so unhappy overall, having a mattress for 18 months and trying to get a replacement for a year I was happy to get a good night sleep. I did read all of the manufactures guidelines on how to care for it properly and they all are clear and reasonable to get the most out of it. This product sleeps comfortably in relation to temperature, on my conventional innerspring mattress I was a hot sleeper and was constantly throwing the covers off in the middle of the night then waking up freezing cold. With this product I reach my rem sleep very quickly and sleep all the way through the night waking up crisp and refreshed ready to conquer the day! This product supports me and I wake up with no pain or sore muscles. I have had friends that have purchased this same mattress and are still satisfied, I am truly hopping we have the same experience, a warranty doesn't mean a thing if the guidelines protect the manufacture. Not sure about this warranty by reading it I would have to say it may not be much of a warranty, In the event you want to make a claim you have to pay to ship and return ship to you so that they can inspect the product. This leaves me to only guess that if I had to request a warranty replacement it will not be an easy transaction.
I am in love. This is the best thing since sliced bread. My husband was not interested
In buying a mattress on line. It came there was no smell like some viewers mentioned.
It came early which was great. I am telling everyone what a great experience this was.
PS I have never written a review before.
Very comfortable. Came vacuum sealed and expanded to full size very quickly. Not too firm. Does seem to be a little warmer than other mattresses. Can't beat the price though. Make sure you buy extra deep fitted sheets to fit.
We really love this bed despite what everyone is saying here. Yes the bed is firm, but it's a cushiony firm.
Let me describe: the bed has great support. Coming from a nice expensive pillowtop spring bed, this bed is firm. Something that we were looking for after 5 years on that pillowtop. This bed has healed my bad back too!
Feels like sleeping on a Twinkie!!
Great value....comfortable...no-cons for me... It's amAzing that it was delivered in such a small box compared to the expanded size...just open the box , let it expand and air out....( smells like baking cookie crust ...for a few days; )
I carried it up 4 flights of stairs by myself...I sometimes carry my guitar amps (fender-tube) up and down ,,, so the 90+ lbs weight of the bed wasn't an issue... It's just bulky... I weigh over 200lbs and over 6'0 ft... Just to put things in perspective...so if you are out of shape ...pay someone to move it....once it expands.. It's much easier to move around... Just bulky...oh yeah... My place is hot all year long....haven't closest all my windows in 18 years .. The temperature of the bed is balanced... Not hot , not cold....
Even when it over 90 deg in the house...I don't know about durability , but time will tell....
its been a couple of weeks now.. i unboxed it and it unfolded in a couple of hours.. so i put sheets on and slept on it the first night.
I have been having soreness and stiffness for a while now from my former "innerspring" mattress.. and it was a very expensive one.. with 2000 coils etc. but my body was screaming at me every morning!!
So I thought i would give this mattress a try becasue there were so many good comments.
I love it! Yes, the first night it was firm, kinda scary.. but it softens up to you in little bit and then you dont feel "sunk" but I did feel supported. Its been a couple weeks now and I am going to put a 1 inch memory foam topper for a softer pillow top effect, but i do love the level of support and NO MOTION from your partner.. I am sometimes a restless sleeper, getting up and such, and my partner feels NOTHING. I will never go back to an innerspring mattress.. this mattress is the best i have ever had and it didnt break the budget.
Very happy with purchase. Bed is as described. I have slept well on this mattress from night 1. I would recommend this to anyone looking for a new mattress. There was no smell and I slept on it 12 hours after opening.
This is our first memory foam mattress, and beyond what everyone else has said (positive), we are completely in love with this item. We replaced a sinkhole mattress (heh) with this, and the price was too good to pass up (I was in the process of ordering a queen when the web page refreshed and showed me the king mattress on sale for less than the queen!).
It IS a firm mattress, but only until your body starts to warm up the foam a bit, then you sink (but not too much!) slightly and suddenly it's heaven. Very impressed, considering it feels exactly the same as the $4500 Tempurpedic model I took a nap on in a local store.
Everyone will like a different mattress, but my advice is to give this a try. It might take a night or five to get completely used to it (bonus if you have a memory foam pillow to go with it!), but it is worth every penny and then some. You simply cannot put a price on a good night's sleep, no matter how cliche that saying is ;).
The adjustment from a spring based mattress to memory foam took some getting used to (more so for the kids, who were perplexed when jumping on it didn't provide the same gleeful launch)...but, 3 months in and the wife and I love this mattress. Price point was hard to beat and we haven't seen any issues with the mattress losing its shape. Very pleased.
Wanted to try a memory foam mattress but didn't like the high price of the name brand sold in most retail stores. Found this online for considerably less and opted for the slight cost increase of the 14in version. Totally happy with this mattress! Slight smell from gases of foam a couple of days that has dissipated and nothing but a great nights sleep for me and my wife!
Firm but very comfortable. Its been a week and we have both slept well for a change. Bed arrived on time and was easy to unpack and set up. Others have stated you have to wait 72 hours after you unpack this to sleep on it, I think it was about 5 hours for us and everything was perfectly fine. I would not hesitate to buy this again.
Love this from the very first night. The only problem is you have to stay clear from the edge as it sinks a little. So thick. We could have bought the less thick as this is a solid mattress - extremely comfortable and firm support.
I have shoulder and back problems. The bed has been good for my back, but terrible for my shoulders. My wife loves the bed so I give it four stars.
I really like this mattress. It is firm and at first I figured perhaps it may be a little to firm for my body. I felt this way for the past 8 months of owning it (even though I've been sleeping fine the whole time) until I went on vacation with my girlfriend to Atlantic City. After staying in a hotel on a softer bed I could definitely feel a difference when waking up. I;m only 31 years old but I could tell my joints were a bet more stiff than I had gotten used to. Overall even though I never owned the cheaper version of this be I'm still very satisfied with my purchase.
WAY too firm. Ended up with neck and back pain.
I've waited 6 months to write a review because I really wanted to have some good perspective. I tend to like a soft mattress and fall asleep best on my side. The first few months were rough; this is a firm mattress and I woke up in pain when I slept on my side, still do. This thing gets even firmer when the temp drops and living in an attic in VT the temp gets into the low 60s at night. With all that said, this is the best mattress I've ever had and look forward to every night's sleep. My wife likes a firmer mattress and had lots of hip pain from our old bed and now she has none. This mattress is best for back sleepers and I have learned to appreciate that and a firmer mattress. I love how it conforms to my body and I'm not disturbed when my night owl wife or restless dog move around. Well worth the money and it should soften up a little over the years. Is not hot at all like some reviews say, but if you need a soft bed look elsewhere or go to a store where you can try it out first.
I've had this mattress for about 10 months now and am fairly pleased with it. It was easy to deploy (impressive to watch once you open the bag). Make sure you have it arranged properly before cutting the bag open. Though a little heavy I was able to deploy my king size mattress alone. It did smell a little for a couple of days but was not intolerable. The price is pretty good and I'm pleased I bought it. I've recommended it to family and friends. I'd actually like it a little firmer but some seem to think it is pretty firm. My only complaint, common to all memory foam mattresses, is that I can't move very well on it. I'm used to my old mattress having a grippable edge to help me adjust but this one has a soft edge with nothing to easily grip. Still pretty pleased with it though. Recommended.
I cannot say enough about this mattress. I had a crappy innerspring that made my neck and back hurt, and I was constantly tossing and turning. I had looked at memory foam mattresses in person and decided that was the way I wanted to go, but thousands of dollars, really? Surely there must be a more economical alternative. My budget was $1000 for a queen mattress. I wanted something less firm, but not too soft. I came across this line and this 14-inch memory foam mattress was the softest of the bunch. And for $600? Ordered! 2 days later I was sleeping like a baby. No more back pain, no more neck pain, no more waking up 10 times every night.
The mattress had no smell right out of the box. The only cons I can think of are that it's extremely heavy and it might be too warm for some people. But I'd buy this mattress over and over again anyway.
As others have said, this mattress is very firm. It will get softer after 24-48 hours, but having tried many memory foam mattresses of this type, it is quite firm. I agree with the description that this mattress is ideal for side sleepers and provides ample support.
Quite a bit stiffer than one would expect from a mattress categorized as "soft-medium", but we shall see if it softens up as time goes on. We had to buy an additional pillow-top cover in order to make this mattress tolerable. It does not get too hot or cold and offers excellent support, but it is stiff unless you are a heavier person. Still seems to be of good quality construction and time will tell how it holds up - will try to return in a year to update.
I add my opinion to the thousands. With a bad neck from a 1982 motorcycle accident, I slept on a bed made from a plywood deck with 4 inches of ordinary upholstery foam for the last 34 years. Extra firm, like the floor. I am a side sleeper, and after passing 55 some time ago, I developed arthritis in my hips, among other places. I had the ultimate surgical repair of my neck in 2010, so my neck no longer required a hard bed with precise pillows. My wife and I slept on the Alden last night, fell asleep immediately, and were reluctant to get out of it in the morning. It was blissful. I got a name brand mattress cover that supposedly provides cool comfort. The mattress seems warmer than 4 inches of foam, but not unpleasantly warm. Use a lighter blanket, or during the winter, set thermostat to 60. I read many of the reviews, including the negatives saying this is too firm. A carpeted floor should be used as a measure of hardness (1) and a sack of goose feathers as soft (10). This mattress would be a 4. Most importantly, it relieved the pressure on my hips for a pain free night. If I did not have a few more years of work, I would spend 12 hours/day in this bed.
This mattress replaced a memory foam mattress that we had purchased 7 years ago from a different online vendor. I researched the highest rated mattresses. (Consumer reviews do help, so please share yours, regardless of your experience.) I learned who the best manufacturers are and how long one can reasonably expect these to last (about half their stated warranty, sometimes less). This was one of two brands that we considered, the other was not in stock and we needed a new mattress, STAT.
Shipping was fast, cost was reasonable, and my back is much improved. If you haven't slept on a memory foam mattress, it's difficult to describe "firm but forgiving." Lots of support, but support that feels like it's made just for you.
This is my 2nd Sleep Innovation mattress from Amazon, the first one was a 12 inch firm. this is a 14 inch med-firm. I absolutely love them. I would recommend the med-firm for people weight under 170lbs.
I purchased this mattress after having been really unhappy with the rock hard firmness of the Sleep Innovations Taylor mattress.
This Alden mattress is described as being medium/soft. There is really nothing soft about this mattress. It is medium/firm, at best. But, I like a firm mattress and this mattress is firm but VERY comfortable. This is a very good deal for a mattress, there's no need to spend thousands on a highly marketed brand.
I will update this as necessary as time goes on.
The box is a bit of a pain to move (roughly 20"x20"x40" and 100 pounds). Once I got it in place, there have been absolutely no issues. Cutting off the shrink wrapping was no problem at all, and it was actually kind of neat to see the item return to its intended shape once out of the shrink wrap. When I cut the first layer of shrink wrap off, it almost sounded like the mattress took a breath.
I had read reviews that mentioned an odor issue at first, but there was no odor on mine even immediately out of the box.
The mattress looked like it was back to its usual shape within an hour, but the material that comes with it says it might take a few days.
Also, this is a fabulously comfortable mattress. For me, it is firm but not so firm that it feels like you are sleeping on a board.
I would highly recommend this product, and I might be purchasing another for my guest bedroom.
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