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Custom Comfort is a southern Californian brand of mattresses -- selling in their retail locations. They are known for their wide range of options from budget friendly to luxury. Focused on hybrid and latex options, most folks report Custom Comfort mattresses to be comfortable, but some had issues with durability.
Ortho mattress is a southern Californian mattress retailer that sells their own brand of mattresses along with name brands like Serta and Tempur-Pedic. Their mattresses are made predominantly for the budget conscious shopper and come in either innerspring, hybrid, or memory foam options. Most folks like their Ortho mattresses, but some have had issues with durability.
Based on our aggregated reviews and our scoring method, we recommend Custom Comfort in this match up!
Custom Comfort: 7.8/10
Custom Comfort: 7.8/10
Custom Comfort: 7.7/10
No Back Pain:
Custom Comfort: 7.7/10
Custom Comfort: $170-$26795
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If you are thinking about buying one of these mattresses, read more below for added specifics. Unfortunately, not all customers give them good ratings. Some customers were elated by their selection, but others felt let-down overall.
Some folks feel good with the support in these mattresses, but some have had issues with support over the long term. For those that have back pain already, take a look at the reviews to make sure the purchase fits you.
There are some mixed reports about edge support for these mattresses. Some folks have reported good amounts of comfort throughout the mattress, but others felt like there was unevenness.
In addition to being well supported, having a long lasting mattress is what shoppers are looking for. Everyone is hopeful in finding a bed that is just as comfortable ten years from now as it was day one. However, these mattresses are not rated well by some reviewers on durability and some have experienced breakdown after only a short time. If you are considering purchasing as your full time mattress, read over the specs and policies to make sure it will work for you.
Some folks were completely satisfied with their new mattress, but others had issues with the feel. Even though there are those that like these mattresses, overall they have lower customer satisfaction than average. Research on below for more specifics on whether this mattress will work for you.
Some customers don't like the kind of support these mattresses provide. Though there are some that find these mattresses good for them, if you have a wide frame or shoulders, make sure to read the reviews before buying.
For those that want quality edge support, you may want to read more reviews as some are unsatisfied with the edge support.
These mattresses may not last as long as you'd hope. Some sleepers have had complaints about the feel and durability over a short time. If you are larger or are looking for something supportive, these mattresses may comfort you initially, but take a look at the mattress specifications and reviews before buying.
We bought our very first Custom Comfort California King mattress in 2005. Full Latex mattress which served us well for the last 12 years. Using the Flip and Spin method recommended by CC gave us many years of restful night sleeps.View More Reviews
We bought 2 Custom Comfort beds and we could not be more pleased with our purchases. After spending a lot of money on high end Sterns and Foster beds that were not great and did not last long, we have been thrilled with the 2 CC beds we purchased. Well worth the money and we both are less achy and don't toss and turn anymore. It may seem expensive but I can honestly say these beds are probably the best purchases we have made in a very long time. Even our teenage son who is an athlete is thrilled with his bed. Teenagers don't get excited over beds so this is quite a statement. We had never heard of this company before but will not sleep on anything else in the future.
My wife and I got married in February 2011 and our first purchase together as husband and wife was a Custom Comfort Mattress. It has been five years and we still say, 'Our mattress was the best purchase we have ever made.' We usually make this comment when we've been on a trip staying with friends or at some four-star hotel and by day three, we are missing our Custom Comfort mattress back home.
Recently, we were forced to relocated to a local a hotel for an extended stay as a result of a slab leak on the first floor of our house. We stopped by the house over the weekend to pick up a few added things for our hotel stay and took 20 minutes to grab a quick nap on our bed at home.
Custom Comfort has some of the best service I have come across ever, they really know their products! The mattresses are something else, the quality is exceptional. Very nice store, good selection and anything can be made to order. Perfect local option if you are looking for something unique, have health issues or need something custom when it comes to size or height.
I can't tell you how disappointed we are with this mattress! We bought a Revive 4.0 California King mattress early this year. It was comfortable for only about 3-4 months. We were told to turn it every month for the first year, which we have done faithfully. Even so, We each have a 'pit' that we lay in every night. If we try to move more to the center of the mattress, there is actually a ridge where the mattress becomes firm. Very uncomfortable to lay there, plus if you lay on the ridge, you eventually fall back into your 'pit.' They have a guarantee, but in order to be covered, the mattress has to appear to slump 1 inch deep. When we get out of the bed, the mattress appears to return to a decent level. It loses support, and slumps into a pit when you lay down. We had high hopes for this mattress. It had such good reviews. and the company seemed to have such great integrity. We are very disappointed.
I bought a adjustable bed from them. It was the best money I had ever spent! I was very leary about the fact they do not have a trial period offered to see if I like the bed and didnt have any written material of what exactly was in the bed. Since my bed was in the thousands it made me very nervous, however I LOVE MY BED. I bought the softest natural latex bed they offered on the floor and found it to be to be a bit too firm but put a 3 inch topper on it and it is perfect! The prodigy 2 adjustable bed has been heavenly! I will never buy a bed that is not adjustable. The folks in the shop were very nice and helpful. The gentlemen who deliveried it were wonderfully helpful and nice too! They lost a star due to the fact they do not offer a trial period on their mattresses like so many others do and do not state in written form of what the mattress is made of. No label on my mattress stating it either. The 4 stars are for the fact I love my bed!
I paid a LOT of $$$$ for a custom mattress because I was having back issues. I wish I would have bought a mattress at a big box store - this mattress, with it's plush topper, made my back worse! The mattress is way too soft. Don't be sucked in! (I am sure that they will erase this review as well!)
I had the same mattress for over ten years so I went for the plunge and bought the new Purple Mattress 3. As you can guess it was not for me. Very firm, almost felt like a new aged waterbed/ air mattress. Especially for the $$ not worth it. So I was referred by a family friend to go check out Custom Comfort. Roland, was a very big help on spending over thirty minutes showing me all different mattresses! He explained why removable pillow tops are important if you want to change the firmness/ softness of the bed in the future. Adjustable base, I don't know how I went this long without one. Fast forward my new bed is by far the most comfortable and plush bed I have ever slept on. Highly recommend to check them out! PS. Custom Comfort set me up with a non-profit called Connecting Hands of OC to donate my Purple mattress to a good home.
Rick Fowler truly went above and beyond helping may family buy new mattresses after a house fire ruined all of ours. He stayed after hours to help us, gave us a great deal, and was so helpful in getting each member of my family to pick the best mattress for them. If you are looking for a new mattress, go here and ask for Rick Fowler to help you out!
Thank you to Gregg, Rick and Roland for the Help you gave me in choosing the bed that fits my need. Thank you for your kindness to my daughter. God bless you all!
I walked in with a set idea of what I wanted, but once I laid down and tried a few mattresses out that all went out the door! Shane Davis was able to assess what mattress was best for my husband and I based on our aches and pains/ and my husbands sleep apnea. We found the perfect mattress that we both loved! And don't even get me started on the latex pillows they give you with a fresh pillow case, those are just heavenly!! I had to buy two!! I could not be more happy with Shane Davis and his amazing customer service and extensive knowledge, and just overall friendly demeanor. Shane is you guy!!
Custom comfort has the best customer service that I have found in this mattress business! I think the mattresses are excellent as well, but it is the customer service here that stands out from all the rest! They actually do what they tell you they will do, on time, and with great, professional demeanor. I worked with several gentlemen in person and on the phone to get the right mattress and even to have it adjusted to my comfort needs, and they were helpful, responsive, and always polite.
Absolutely loved my experience here at Custom Comfort Mattress. I ended up buying a few mattresses and they are great. I love them and my guests love them! Rick Fowler is the guy to ask for, he explained everything, showed me how they worked and even explained the benefits of getting a double-sided mattress so it lasts even longer. On top of that, he created this really cool instruction sheet to put under the mattress to tell me when and how I should turn it for it to last longer. I can't even keep a succulent alive, so this instruction sheet will save my mattress. Thank you Custom Comfort and Thank you Rick Fowler!
They give you a half hour delivery promise that cannot be relied upon. I was on a tight schedule and after waiting an hour called and cancelled the delivery.
After a lot of online searching and testing mattresses, and almost buying an online companies site unseen I decided to get some advice at Custom Comfort. I went in thinking I might test some mattresses and leave. The staff was more than helpful and before pretending to know exactly what I needed asked lots of questions about my needs my budget my problems and then educated me about all the different materials in the industry, even taking the time to physically show me the inside build of different mattresses and why so many new companies go with certain builds. I learned so much about the mattress industry and how the materials work before even trying mattresses. I was impressed by the customer service. Then with what I wanted in mind they let me try about five different mattresses. I have many unique needs with my body health wise and I really liked how the staff listened to my feedback and didn't act like they knew more than me. Even though I went in planning to buy online I bought a mattress here! I was very impressed that the mattresses are handmade, and they can alter them after a few weeks sleeping on the mattress so you really are getting exactly what you need after you try it. I don't think any competitor can beat the pick it, try it, change it, love it process. I'm definitely going to tell everyone I know about this. Thank you!!
On January 4, my husband and I arrived at Custom Comfort Mattress - Brea to see about ordering a mattress. Our salesman, Roland was amazing. He took note of all of our mattress needs and showed us the perfect one! The showroom was extremely clean, neat, and had plenty of samples to choose from. Roland was able to get us set up with an adjustable bed with all the bells and whistles for a price that beat all others. Roland and all the other staff were polite, knowledgeable, and happy to help! We received our mattress, (delivered to our home in Joshua Tree) within a decent time by two delivery guys, Caesar and Kevin, that were great. They had our new bed set up and the old one removed in no time. We would recommend them to anyone looking for a new mattress!!!
The best experience, ever, in purchasing a mattress. It's not something you buy frequently, so I was little unsure of what I wanted. The staff warmly greeted me and explained different options within my price range. I won't go anywhere else to purchase a mattress. Friendly and knowledgeable staff, competitive pricing and just an overall GREAT experience!! Thank you!!
We bought a mattress many years ago from Comfort Customer Mattress and when we started to not sleep well, we went back in February 2017 to purchase another mattress. We like firm mattress and selected one that the salesman said was closest to our previous mattress. We spent almost $2,000.00 on the new mattress (we kept our original custom comfort box spring). At first it seemed firm but okay, however we wanted to give it some time so we waited almost 6 months and in that time never really got a decent nights sleep. We knew they have a guarantee for 365 days, so in October 2017, we went to the store to see what they could, thinking they could make our mattress more comfortable at no cost. We were told that the mattress we purchased "was like sleeping on the floor" (but of course,they had no problem taking our money for it in February). They suggested a topper for the mattress at a cost of more $300.00. We did not want to pay even more money, so then we were told they'd order a form topper to try. We received a phone message a few weeks later that it was in, however we were busy and forgot about it and never did get a follow-up reminder. We went out and bought our own 3" cooling gel topper (for $120.00) helped immediately. We are very disappointed in Custom Comfort and in hindsight feel we should have gone elsewhere to purchase a new mattress for a lot less money.
After having the sleep number for 3 years my husband and I decided to upgrade from a queen to a king. We have wanted to get a mattress from Custom Comfort Mattress since we met Roland at the taste of Brea. My husband met me at Custom Comfort Mattress on a week night and were greeted by Roland. He told us to just check out the mattresses and lay down and take our time. It felt great to not feel pressure to rush or buy immediately. After laying down on the inspire mattress we knew it was it! We told Roland our delivery date wasn't needed for another month and he said that it was fine. He definitely took care of our needs and was extremely helpful. He was talking to us about the company and informed us that it is a family business. I was even more pleased to know that an owner is not only passionate about his business, but also goes above and beyond to make his customers happy. I would highly recommend Custom Comfort Mattress to our friends! It's an amazing mattress, great customer service, and affordable. Another plus is that if you're not comfortable they will adjust it until it's perfect for you!
Roland took great care of us. We purchased our first frame, pillow top and mattress 10 years ago. The pillow top which last 7-10 years (ours lasted 10) was replaced. Roland takes care of returning customers which is not common today. Thank you!! His team and drivers are excellent at customer service and courtesy too.
Straightforward no nonsense AND a great deal. I got great information from John K the first day we looked for a twin xl for my big boney son. I shopped around online and at big box stores but could not couldn't find the quality custom comfort. When it came time to order, Shivami was there to guide us through the process and offer us value added delivery. In my estimation we are getting a quality mattress that elsewhere would probably be double the price. That's just good business.
We have always bought our mattresses from Custom Comfort because of the quality and customer service. It was time for a new mattress topper and we hit a bit of a bump with the purchase. Roland straightened things out right away and we continue to be extremely happy with this store.
Wonderful products and the absolute best customer service!! I've had my mattress for 12 years and it's still amazing. Their pillows are the best pillows money can buy. Roland was so friendly and helpful. Can't recommend them enough!!
Worked with Rick Fowler, great to work with , knowledgeable about all products, easy to work with and we LOVE our bed. Worth the price.
This is my 3rd mattress from Custom Comfort and again the customer service experience exactly the way it should be, and their product and warranty is what keeps me coming back. Thank you to all the staff in the Brea store for all the help and advice!
Mattress buying as it should be! Highly recommend Having made a very bad decision a few years ago (gave in to pressure from the sales person at a well known chain). Since then I have been living with restless nights and daily morning body aches that come from attempting sleep on a substandard mattress. I really didn't want to face the overwhelming mattress hunt experience again Enter Gary Fowler and the custom comfort team in Brea. He listened to my concerns- then honed in on mattresses within my specified budget that addressed my concerns. He left me alone to test the mattresses rather than hovering and trying to close the deal. And there was none of the " I can only offer this deal if you buy in the next 5 minutes " nonsense. I left for the night with my options in writing. Returned the following day. They not only made the sale honoring their prices from the day before - they arranged next day delivery to accommodate my needs And let me tell you about their delivery team, Carlos and Alex. Arrived exactly on time. They wrapped my old mattress and box springs for donation. Disassembled the frame and headboard and hauled all to the garage. They helped me tighten the bolts on the bed in the guest room where my second mattress was to go. Carlos actually helped vacuum under the bed and helped get the mattress protector in place. I declined his offer to put sheets on! All this with a cheerful attitude, great care to my home and at the tail end of a long delivery day. You owe it to yourself (and your back) to check out these high quality made locally in Orange County mattresses. Christine
Custom Comfort is absolutely the worst experience I have ever encountered while purchasing a mattress. The customer service was terrible, I asked for an extra firm mattress and received a firm. The delivery experience was terrible. They had to come back 3 times because the items I ordered with the mattress, cover, sheets, pillows, pillow covers did not arrive with the mattress or were incorrect. When I called to report the situation, I was told my salesperson was "new" and had told me wrong information, had sold me incorrect firmness and pillows, and wrong size pillow covers, and sheets. After paying cash, over $2600, I was told by a salesperson that I would have to pay to correct the pillows situation because they would have to throw out the ones i would return??!! Also the pillow covers arrived as standard and I had bought King pillows. Again a salesperson said they had changed what I ordered purposely because other customers had complained the King covers were too big. I never received a call regarding this change to my order. Most importantly, the mattress is substandard. I have only had it 2 months. I bought it because I have a severe back condition, and needed good support. It is already breaking down, is not firm enough since I was not sold the incorrect firmness, and slopes downward at the head of the bed and foot of the bed, so is poorly made. The pillows are horribly lumpy and uncomfortable, so I cannot use them or return them. The sheets that cost me $200 and have only used once, are hot to sleep on, don't fit the bed correctly because of the sloping, and wrinkle horribly. The mattress is so uncomfortable and poorly made. After calling the store several times, I was told I would receive a call from a manager. I have yet to receive that call.
I'm in the market to purchase a mattress for my growing daughter! We stopped by custom comfort because I have two other mattress in our house that my other girls love from this company! I love the old fashion way of doing things especially quality of service and workmanship. These mattresses are made well! The salesperson was very informative and not pushy . Looks like I will be getting another mattress from them soon! I have a sleep number bed myself and have only had it five years and the mattress has a huge dip in the bed on the side I sleep on ....hmmm I'm only 108 lbs. it looks weird when my bed is made. Time to get a new mattress that will last . My girls have had their mattresses from cc for about 8 years and they look brand new.! I decided to try and sleep on one of their beds last night! I had a good nights sleep! Very comfortable ! So impressed because the mattress I or purchased from them was the least expensive in the store. Look forward to doing business with you soon!
I was in the market for a pillow topper for my bed and called Custom Comfort to see if the could help me. They not only were able to make a CUSTOM topper for me and stay within my budget, but they did it in ONE DAY! I got great customer service from Maureen Kelly, and I can't wait to get my new topper and start having a good night's sleep again!
So happy with new mattress purchased from Custom Comfort Brea from Michelle & Mauricio. Both were so friendly, kind and KNOWLEDGEABLE! They even stayed late to assist us! The mattress is made top of the line and for the first time in many months, I slept through the night without waking up. Although the price is more than I originally wanted to pay, it's worth it, just like a mercedes. I also purchased a headboard which I am thrilled about- its exactly what I wanted. The dynamic delivery duo, Carlos & Guillermo were prompt (right on time), friendly, and an absolute pleasure. I will be a customer for life! Best investment ever.
I must share with all who shop for a new mattresses. You get what you pay for! Absolutely best choice after shopping/researching for quite awhile! I got the Natural Latex and sooooo pleased! Shopping experience at the Brea Store was most pleasant.
High praise for Custom Comfort! My wife and I were looking for a new bed after trying some of the other brands in the market. She happened to be in Brea at Z-Pizza one day and saw the Custom Comfort store. I decided to look into it because the last bed we purchased seemed to be right for both of us initially however, gradually as time went by it became too soft for me. So I wanted to determine what it would be like to have a bed more customized to fit our individual needs. I prefer the bed to be more firm and with her neck and shoulder issues, more support was key for her needs. We worked with Jim, the store manager, to find the right fit for both of us. Between Jim and his staff, you will not find a more capable and knowledgeable team. They know their product very well since it they are the manufacturer of their beds. Additionally, as my wife and I made the final decisions to ensure both of our needs would be met from this custom comfort mattress, it was great to see the cohesiveness and seamless support that was received from the staff. They all seemed to be aware of our order, and could work with us at all levels of our buying decision. We received "custom support" to ensure that the end product would fit our needs perfectly. Months later, we are still enjoying our Custom Comfort bed. My wife no longer wakes up feeling achy and tired, and she recently received good feedback from her chiropractor. We have been very pleased with our purchase, the quality of the bed and would recommend a Custom Comfort mattress for anyone who is looking for the best night's sleep.
Just bought our mattress from Rick Fowler. He was amazing. We are moving up to an adult bed from a waterbed of 20+ years. He helped us find the perfect bed. Thank you Rick for helping us find the perfect bed.
This was an amazing experience from start to finish. We looked at a couple other mattress stores prior to coming to Custom Comfort mattress and it was a night and day experience. From the minute you walk in the door, they give you your own pillow with a new washed pillow case so that you don't have to lie on the same pillows that everyone else has been laying on for months. From there, a super knowledgable salesman asks you questions and takes you through the difference options. They don't work on commission, so you don't feel like they are just playing the "salesman" role, but you can tell they really care and want to provide you with the best quality product with the best customer service. And that is exactly what we got! We have already recommended Custom Comfort to multiple people and can't wait to continue to get the word out!
I cannot say enough GREAT things about Custom Comfort Mattresses in Brea! To start, the STAFF ARE STELLAR, and the mattresses are, by the way, MADE LOCALLY! Michelle (Assistant Manager) was the best sales lady ever! The manager was great, too! Even the delivery drivers/installers were super friendly & accomodating. More importantly, after having bought a bed there, I can honestly say that I HAVEN'T SLEPT THIS GOOD IN YEARS, and so many of my ACHES AND PAINS MAGICALLY DISAPPEARED. Forever a fan!
Had a great experience today at Custom Comfort in Brea. Rick took great care of us and he knows his stuff. We learned that construction isn't the only criteria, but materials make a big difference depending on the individual and their needs. Will purchase my next mattress from Rick.
I was looking for a just an ordinary box spring. I didn't need anything fancy. They were able to find something within my budget and even delivered it to me at their convenience. Service is helpful.
I love the mattress I bought from Custom Comfort. I bought a mattress about 9 years ago from a cheaper place. I tried Custom Comfort then and decided it was just too expensive for me. I loved what I saw, but didn't have that kind of money. Fast forward 9 years and I needed a new mattress. I hated the other mattress I bought within a month of buying it. I remembered how much I loved these mattresses and tried them out again. I believe the sales person I bought from was Rick (I might be wrong. I'm horrible with names). He wasn't very pushy and very informative. He was helpful and even tried to get us a cheaper deal if that was what we needed. We ended up not taking a deal and buying what we wanted. It's been a couple of months now and I am extremely happy with my bed. I wish the mattresses were cheaper, but I'm told they last a long time. I also like that they are all locally made.
First knew of custom comfort mattress from Maureen, who did a wonderful presentation about their products. The timing couldn't have been better as I recently told my husband we needed a new bed. Walked in the Brea store this past Sat & didn't leave without buying a new mattress & few pillows. Everyone at the store was wonderful. Michelle helped us & she was amazing! The products were top quality & great. My husband & I left very happy!
Have had our new mattress for about 6 months and love it! I especially love that we were able to get one made without flame retardants! We also got the pillows, and even though we love our mattress, the pillows are by far my favorite part! I sleep like a baby. My husband just saw that there is a new location at Bella Terra in Huntington Beach and stopped in and got us sheets for our bed (our other ones that we got from the swap meet were riding up on the sides nightly and didn't fit well at all). We were happy to see that Roland, who was our sales rep at the Brea location, is also at the Huntington Beach location. He recognized my husband and he is awesome! I can go on and on about Roland and Custom Comfort, but basically, go get a good mattress from these guys......you won't regret it and your neck and back will thank you for it. You can't put a price on a good nights sleep! We are now customers for life and even had a custom mattress made for our new babies crib!
Great experience buying a mattress. Knowledgeable, helpful, and not sales-y at all. There's a huge selection, but Johnny was able to help us narrow it down quickly based on our preferences and needs. Prices are reasonable (especially when you buy when there's a deal going on). We made our purchase at the end of the day, and the mattress was delivered (free) the next day without a hitch. Highly recommend!View More Reviews
Read the returns policy very carefully. We bought a $2000 mattress here 7 months ago. We carefully selected it in the store and it was delivered the following day. The first night we slept on it the mattress felt as hard as wet sand. I rang Ortho the next day to say I hated the mattress and wanted to exchange it. They told me to check the 'Comfort Guarantee' on the invoice. The customer must sleep on the mattress for 30 nights before exchanging it and there will be an additional $100 delivery fee and a 20 % restocking fee, bringing the cost of our mattress to $2500 (now that is getting expensive). I told them I thought the mattress in the store was much softer than the mattress we were sent. They told me mattresses in the store had softened over time and so would mine. I thought why bother trying a different mattress in the store if the sample mattresses are so different to the delivered mattress? $2000 is a lot for a mattress but $2500 is seriously expensive and out of my price range. Now 7 months have passed and I still hate the mattress and it still is very hard and hurts my shoulders and neck. I wish we had bought from a store with a more generous returns policy.
I had purchased a queen size mattress from Ortho (Culver City, CA) in August of this year. For a long time (since I purchased it) I have been experiencing severe back pains when I wake up in the morning. At first I thought it was because of my pillows or because I may not be sleeping correctly, but after changing the pillows the pains till remained. I consulted a doctor and he told me that it could be because of the mattress! Now, after trying the same pillows on different mattresses and sleeping on that mattress without any pillows, or I would say all possible combinations, I think the problem is with the mattress. When I was at the store, the salesman was not at all helpful. I was there with my friends and all the time he was talking to his colleague while we had to figure out what mattress should we purchase to get maximum comfort. We had to ask for him every time we had a question. Besides, before purchasing the mattress I asked them if there were any exchange or return policies and the salesman told me that the mattress was neither exchangeable not can be returned! Which means that if the mattress doesn't suit you then there's no way you can exchange it with, probably, a better and expensive one and you are stuck!! I have spent over $400 on the mattress and now I cannot exchange or return it. I just wanted to mention that inspite of the poor customer service at the store I bought the mattress and I will say that this was THE WORST $400 I have ever spent in my life.
Went to get a new bed because it was time to move beyond the queen size mattress. I've bought two other mattresses in the past 4 years and this was the best experience by far! Dan was very knowledgeable and respectful and didn't give off that annoying mattress sales hustling vibe I have experienced at other places. We even left after choosing the mattress to just be sure by visiting other stores and that only confirmed that this ortho store was the best place to buy from. Only reason I gave 4 stars instead of 5 was for the range of selection behind their internal brand, but even that was good just not ideal.
Four years ago I replaced my very long term Ortho Cal King Extra firm. It had a 25 year warranty and I had it for about 28 years. I loved that mattress for years and years and wanted to replace it with another, only a Queen based on the space now available. I went to a store in WeHo, CA, listed as an Ortho store and bought what the representative said would be closest to what I'd had and the price would be about $1,500.00, 50% higher than the one being replaced. We’ve had a lot of inflation in the intervening years so I shrugged and said, 'Ok.' I bought it. It was nothing like the one being replaced, much too soft. After about 18 months there started the development of a depression in the part of the bed where I sleep. That depression now requires SEVEN towels to raise the hole to the point where my back is not severely distorted. This is far worse than the Kapok mattress I slept on as a child. The reason for the original Ortho was on the suggestion of the surgeon after a reconstructive back surgery. It worked and I slept wonderfully on that mattress. This new one has a 20 year warranty, full replacement up to five years. I ask you, why would I want to replace it with another expensive piece of junk. I feel very ripped off and would like to know what happened to the products Ortho used to make? In the introductory comments there is mention that Ortho basically is a budget mattress. According to the Individual styles with commentary it would appear that they do have more lower end products than I'd known, but while it might not be the highest end unit on the market, I certainly do not consider $1,500.00 in the budget range. If you are considering an Ortho mattress I would strongly urge you to spend your money on something else. Sign me, "Oh, my aching back!"
This place is a fraud..... I purchased a mattress set paid $1,500.00 for it less than 3-years ago, and the mattress is worthless! I was given a 10-year warranty, which is worthless. I called to get the mattress set replaced since it suppose to be under warranty, because the mattress is sagging, when we sleep you sink into the mattress, which causes us to have back aches and sleepless nights, plus it's difficult to get in and out of bed since you sink in. When I called they said I had to pay $60.00 to have a third party inspector come to my home and inspect the mattress, so I paid since I had no choice, it took 3-weeks to get an inspector to come to my home to inspect the mattress, they I get a letter saying my claim is denied. They do not stand by their warranty, dishonest company.
I have been shopping for a mattress and have visited several stores. Johnny here was the most knowledge and courteous salesperson I have seen in all the stores. He took the time to really understand our needs and concerns and did his best to address them. I would definitely recommend him.
Adam was fantastic he is a wonderful sales man and a great person. You should ask for him anytime you go. He bent over backwards to meet our needs.
My husband and I walked in not knowing what to expect we were greeted by Cliff he listened to our needs made several suggestions was very knowledgeable and helpful. We walked away with a great mattress and very happy with service.
Great mattresses. Great service. I can't say enough great things about ortho mattress. Its a family owned business and even though I am in the military and tend to go to the Navy Exchange I will never go there for a mattress again. Pricewise the better deals and better mattresses are here. Navy Exchange had unknowledgable sales people. The location and delivery is convenient and quick
Just bought a mattress with Bernard at the mission valley location. I was shopping around all day at various places, Jerome's, Macy's, etc but found the best deal here. Not only did Bernard spend time going over the various types of mattresses but he also asked questions to ensure it was the right mattress for me. It was a very comfortable and non sales approach. I recommend you stop by and ask for Bernard if you're shopping around, give them a shot!
The salesman was awkward, condescending, and eventually insulting. He spoke to us like children... He would have never treated us like that had my husband been there. Most uncomfortable sales experience in which I have ever been involved.
Adam was vary helpfull. He got us set up with the best matrices I have ever been on. Got us set up with delivery and protection. This was the best experience of purchasing a mattress or any other furniture in my life time. This man was so friendly and nice, he realy helped us out on getting everything we needed.
I was very happy with their salesman Adam. He is both knowledgable about mattresses and a very likable guy. I felt at ease making my selection and not needing to go to other stores to shop further. There was never any pressure and he worked with me on the price. The delivery was on time as promised. I recommend Ortho and cheers to Adam! ... thank you.
Great customer service. Manager Michael goes out of his way to help and is very knowledgeable on different options. Shop when holiday sales are happening for the best deals.
Great costumer service and great variety of quality products. Michael was very helpful and friendly.
Purchased a mattress and 2 pillows. Do not purchase pillows here! The pillows are the worst. Felt like we were sleeping on rubber tires. They are unusable. I talked to the corporate office and they said I could pay to ship the pillows to corporate office and if there is a defect they would send replacement pillows. I already payed $200 for the pillows and refuse to pay for shipping to their corporate office. They would not honor paying for the UPS shipment. Hope no one else buys pillows from Ortho Mattress. Go to Sleep Train!
As soon as my husband and I walked through the front doors we knew this was going to be the right place for us to get our mattress. there was a very welcoming atmosphere and Scotty was one of the nicest guys ever! ! He really knew everything about mattresses! ! He gave us an incredible deal as we are newlyweds and we will definitely be coming back and referring family and friends. great place great customer service TAYLOR & GEOFF
If you're looking for a great mattress with phenomenal customer service, look no further! This place is the absolute Best! Michael and Joshua are knowledgable, genuine, and patient. They truly have your best interest at heart. Best mattress buying experience .
Ok, here's what's gonna happen. After endless nights, weeks, months, even years of sleeping on a sub-par mattress you're gonna take the leap to get a new bed. You're going to go to Ortho Mattress. You're going to ask for Karl. He's going to be incredibly knowledgable on all the different types of mattresses and beds out there. You're going to try different beds in the store, possibly to humor yourself with due diligence. But really none of that is going to matter because the mattress that you want is the Stearns & Foster Villa Julietta. You're going to melt into this mattress. It's like nothing you've ever experienced before. You're going to look at the price and think, "I can't afford this." Then you're going to mention this review and ask for the "special Karl price". He's gonna take care of you. Within days your new mattress will be delivered and you will live happily ever after. The End.
Good store, very knowledgable staff. Mary was so insightful and caring. My latex mattress is the best and I have her to thank. She was very patient with me. Choosing a mattress can be difficult when you don't know anything about them! These guys know the biz well. Very impressed. I'm extremely happy and I sleep awesome now :) I may go back for the adjustable addition one day.
Came in to browse mattresses as mine was totally ancient and needed to be replaced. All the employees were very helpful here, but adam ended up giving us a great deal that we couldn't refuse, so we ended up getting a mattress that day and didn't need to shop anywhere else! Thanks Adam!
Excellent service from Michael! He walked me through a selection of mattresses for our guest room and I found the perfect one in less than 10 mins! Highly recommend!
Great selection of mattresses and knowledgeable, friendly staff. I highly recommend working with Danny who helped me choose the perfect bed. He listened to what I was looking for and matched the perfect mattress accordingly. He did not up-sell me on an expensive mattress, in fact, he recommended I buy the mattress Ortho manufactures- which I did. They have great prices! He was honest and weighed the pros & cons of the various mattresses. They offer free delivery and free hauling of my old mattress. My sister had previously bought her mattress at this exact Ortho and had a great experience. I will gladly recommend this Ortho location to friends & family.
I've bought several beds from this location. I wouldn't go anywhere else for my mattress needs! PROs: Just bought my second iQ mattress from this store. By far best customer service that you could ever expect! The salesman "Scotty" was extremely knowledgable on all items in the store. We discussed exactly what we were looking for and he knew the perfect mattress for my wife and I. We bought one mattress set 2 months ago and loved it so much that were buying another set for our mom for Christmas. If you need a new mattress, pillows, or bed frames this is the BEST PLACE TO GO IN SAN DIEGO! CONs: Zero!
This place is great. Had the best customer service from Michael. Highly recommend this spot for a mattress
Excellent service here so happy with our purchase! Adam Pennington helped us out and he answered to our 100 questions, let us lay on every mattress and ultimately his initial suggestions were the best fit for us! Super fast service, worked with out budget and stayed at closing to finish up with us. Highly recommend!
Never thought I would rate and write a note about a mattress purchase, however, we received exceptional service and it is worth it to let others know of a great experience. Mike, the manager of this mattress store helped me months ago and explained in detail the features of the final three I was considering. He explained the pros and cons of each and I went with one that just felt better in the store. He said the only advantage of the one I didn't go with was that it stayed cooler at night and with the "good night sleep guarantee" I could exchange of not completely satisfied. I always wonders how genuine that promise was and sure Enough I ended up feeling warm at night and put the guarantee to the test. When I went back, Mike was there and was very receptive to my request to exchange and even had me try the one I wanted again to see if I still liked it. He said no problem Abd in fact that it was great sleep that he wanted for customers and that it was not inconvenient at all and that he was happy to exchange at the very small stated fee I. The guarantee. Kudos to ortho mattress for that policy and for Mike and his store for making it a pleasure to do business. Will shop there again next time needing a new mattress.
We seriously needed a new bed! We wanted a cool, fairly firm bed at a reasonable price. My husband is a back and side sleeper. I am a stomach and side sleeper. We had our work cut out for us... We went to the store on Camino de la Reina to check things out. That is when we met Scottie Beason! He is extremely knowledgeable, asks a lot of questions regarding sleep position and pointed us in the right direction. We are thrilled with our pick and are sleeping so much more comfortably! Lastly, I want to mention the two delivery men (Rolando and Brian) who went out of their way to set up the bed and remove our old bed. They were neat and thorough and very friendly.
I really enjoyed picking up a mattress here. They were quick and efficient with all of the choices. I needed a mattress immediately and didn't have a long time to spend in the store. I was in and out in less than an hour and I have an amazing mattress. I am so satisfied. Michael is a great person to talk to if you come into the store!
This is my second Ortho mattress, and the deal this time was just as great as last time! Adam worked with us for an hour to help us pick out the proper softness. Such a good experience I've even considered getting mattresses shipped from here to my family up north for my sister/her husband and my mom.
A lot more variety than other stores. Easy, a little more than we expected to spend but they helped us out a lot.
I went to this store because of their Sales tax promotion and the need for a more supportive mattress. Scottie was super helpful and answered all my questions to my satisfaction. So I sent my girlfriend over since her opinion really mattered the most. She met with Karl and found the right fit. I went back a week later and made the purchase that afternoon and it was delivered that evening. Now that is service! Highly recommend this shop. The delivery crew was super nice and cooperative. They even covered our old mattress in plastic in our garage, since we were donating it that weekend. Took about 40 minutes from beginning to end. My only complaint is there is a larger space between the head of the mattress and the headboard, so our pillow tends to fall into the gap after returning it from incline to flat. But that is minor at best.
A pretty big showroom with a wide selection of mattresses and very helpful salespeople. There is a parking lot located on the side of the store so no need to drive around looking for parking. You should be able to find a mattress that suits you. As we walked in, we were overwhelmed with the variety of mattresses and what the differences were. Mary helped us decipher what kind of mattress was best for us. She was knowledgeable, friendly, and very easy to talk to. She knew everything about the different mattresses and what kind of mattress fit our needs (taking into account back problems, etc.). She was comfortable and not pushy at all. We were able to get a very good deal on a mattress and felt comfortable with our purchase. They have a generous return policy and warranty. Delivery was free and the entire purchase was just very comfortable and easy. We will be returning for our next mattress purchase.
This was my first mattress buying experience and I'm very satisfied with my visit. Adam is very knowledgeable, non pressuring, and really helps you pick the right mattress for all of your comfort and financial needs! Thank you!!
They delivered the mattress and set it up. I told them it was set too high off the floor. They told me to try it and they would return and adjust it if I still felt it was too high. Well it remained too high. When I called the store they said it would cost me $120 to have them return and adjust it. I complained and they agreed to charge $65. The bed was over $ 4,200. They were in a hurry to get back home and did NOT TELL ME IT would cost me over $120 to have them return. Otherwise I would have insisted they set it up correctly in the first place. The manager acted like it was a big favor to charge me half to return. They also told me I should go buy special adhesive to attach the headboard as they didn't believe the included hardware would work. The customer service at this store sucks. Once they have your money it's very difficult to cancel. Go to any mattress store except this one.
I been shopping for a mattress for a couple of weeks now. Stopped by at Jeromes where I had an amazing sales guy spend over an hour educating me on mattresses, then went to mattress firm and thirdly went to ortho mattress with a guy named Alex. The guy didn't spend 5 minutes with me explaining nothing but rather half ass answering questions and after those 5 minutes he starts pressuring me like crazy that I needed to walk out with a mattress sold by him before I left. This guy has shit for brains! I won't even go back to Ortho mattress or consider them for anything. If they have a sales guy that is so crude and clueless and wants to force a sale when he hasn't spend any time educating me, the only thing he did is shit talk Jeromes and Mattress firm but gave zero technical data about why I should buy from them other than I've shopped enough and should buy their mattresses now. What a crude ignorant buffoon! then when I told him to give me his business card he got all upset and said don't bother ... what a jack ass! ... its hard to pick a mattress by lying on one for a minute but at least the Jerome's guy was a perfect gentleman and educated me rather than pressure me after 5 minutes in the store! ... this guy Alex reminds me of those meat heads that buy a girl a drink in the bar and think they are going to get laid after a 5 minute conversation! lame lame lame!
Loved our experience at Orho mattress today. Scott was super helpful, gave us a great deal, and provided great customer service. This was our second purchase at this Ortho location and my wife and I couldn't be happier with the experience. Can't wait for our mattress to get delivered on Monday. Highly recommend Ortho mattress and especially this location.
The salesman here was terrible. A thicker, bald guy, he was heavily pushing the temperpedic mattresses so much so that he wouldn't even answer questions about the other types without steering the conversation back to temperpedic. He would give no info (which were soft, firm, number of springs whatever), The only things he had to say about other models were reasons why they were a bad idea. Finally it started to feel like a waste of all of our time so I directly said 'We don't want a memory foam mattress.' He then immediately stopped speaking or making eye contact with me and spoke only to my husband, going so far as introducing himself and shaking my husband's hand while making no effort to shake mine! He asked my husband about our budget and when my husband gave him a number (less than a temperpedic) he began pushing the store brand memory foam mattress. When my husband didn't appear to be interested the salesman then stated that if it was a price issue we really did not need a king size and that a queen size temperpedic would be all we needed because we would be moving less because of how restful they are. Seriously?! As someone who has sales experience I understand that there were two things he was probably going for- the fat commission from a temperpedic and the points he received from his store for selling their brand. As a salesperson I can also tell you that when someone isn't interested in what you wish they would buy you suck it up, move forward, and show them something they could be interested in. This guy didn't even pretend to care about what we were interested in. And honestly I'm not sure there was anything I could've been interested in buying because the he was such a turn off I got out of there as soon as possible. I strongly suggest the sleep train right across the street for more options and better service.
We had a great experience at Ortho onWashington Blvd in Culver City. Our salesperson was so knowledgeable and friendly. He was so helpful and answered all of our questions. We didn't realize the multitude of options when it comes to buying a mattress! We found a great mattress thanks to Johnny Sawyer (I think that was his name). Never met a better salesperson! Very nice and genuine. Would highly recommend !