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The Cuddle Mattress has a wild design and has been gaining popularity through its huge publicity its gotten on TV and other media. With a brilliantly, innovative design, the Cuddle Mattress makes it easier to snuggle up next to your partner with individually wrapped foam layers that allow you to hide your arm around your partner while they lay flat against the mattress. Is it just a marketing gimmick? We think it is pretty cool, but there are some negatives about this mattress being your every day sleeper.
Diamond mattress is a family run mattress company that has been in operation since 1946. Their big differentiator is that they actually make their own pocket coils and process their own memory foam. This is a bit different than many mid-tier mattress companies that outsource their manufacturing. Their specialty is pocket coil and innerspring mattresses, though they also build memory foam mattresses as well. Most customers like their Diamond mattresses, but there were some that had issues with durability and initial feel.
Based on our aggregated reviews and our scoring method, we recommend Cuddle in this match up!
See Our Full Review of Cuddle
Making sense of customer satisfaction can be a great guide in finding yourself the right bed, but it isn't that easy. Overall, these mattresses get mixed reviews from customers. Some folks describe a very comfy sleep, but others were restless and didn't feel comfortable. Read on to learn about the mattress specifics and hear from customers.
Having a supportive mattress is a make or break for stomach and back sleepers. Side sleepers also need a responsive mattress for their bodies. These mattresses do well overall with support. However, some have had reported some issues so if you are heavier than most, make sure to review the specifications.
Most folks like the edge support from these mattresses. Some folks may experience some sagging when sitting or laying close to the edge.
Mattresses don't seem to provide lasting comfort as well as they once did. Finding a mattress that remains cozy after 15 years just isn't as easy anymore. Yet, finding a mattress that really remains comfortable that long can save you lots of money. Sadly, sleepers have mixed feelings about these mattresses. Many folks don't report any issues, but others have comfort problems over a shorter time frame than is usual.
Some sleepers are cozy with these mattresses., but others have described not feeling as satisfied. Overall, these mattresses are rated well, but with some caveats. Read on below for more information on the specifics and for some customer reviews.
Being supported by your mattress is intrinsic to having a good night's sleep. These mattresses are generally rated well at the beginning, but there are some complaints about supportiveness over the long term. Make sure to take a look at the reviews to make sure these mattresses work for you.
Many look for good edge support as a way to be comfortable getting in and out of bed. Most report that these mattresses have good edge support, but some may experience the edges to dip more over the long term.
Bowling Ball & Density Tests
In tests that measure the density and supportiveness of the mattresses, support is initially even throughout the mattress. However, there are some that reference degrading support over time.
A mattress with good durability can save you lots of money. But sadly, these days, most things degrade faster as companies fight to find profits. Customers give mixed ratings when it comes to the longevity of these mattresses. Mattresses affect everyone differently and some felt happy with the long term comfort, but others were not so sure. If you are considering, make sure to read more before buying.
Owner for 5 months review:
How is the bed?
1. It does its job well. I sleep all night with my arms wrapped around my wife, no issue; I love it and don't know of any better mattress in the market that can accomplish this task.
2. The marital embrace is (wait for it) amplified by the design of the mattress. Stated simply, the slats throughout it give you leverage other beds simply don't. It's a difficult point to advertise explicitly, and general survey says memory foam is not as great of a product, but the feature is well worth it's weight.
3. The design is not without flaw however. If I were sleeping by myself, I would prefer my twin bed; it's a cuddle mattress, not a comfort mattress. So as comfortable as the memory foam may be, the design of the mattress causes the slats to shift while you sleep, providing inadequate back support. How bad is it? well... I decided to keep the mattress because the perks outweigh the flaws.
1. They honor what they say and stand behind their product.
2. They are only available by e-mail and range in their responses from 2 minutes to 2 days.
3. They're actually really easy to work with and very patient (I had loads of questions going in and they worked through all of them with me).
4. I actually asked for the first version of the bed because it was more firm, decided to go to the second version so they shipped me a new bed. They took the time to help me save money on return shipping, so they are invested in their customers, which I greatly appreciate.
Great for married couples between the ages of 18-35. After that, shift to something better for your back.
Apart from cuddling, which I Love with a passion. The Neurological aspect of this Cuddle Mattress that was taken into consideration, makes it a must have. 5***** for me.
1) horrible customer service
2) no customer support phone number, only email available
3) going on 3 weeks gone by and no acknowledgment about my purchase/ request to change of shipping address
4) sent them 3 emails already, no response
5) they already took my money. Now im going to have to dispute the charge since its impossible to get in touch with this company.
I hate it how most start-ups these days do not realize the importance of customer support.
I recommend DONT BUY until you get in touch with someone from their support team.
Love this bed!! Best night sleep I have ever had!!
I've been sleeping on this mattress for almost two years now and it's fantastic. The most comfortable sleep ever!
We've been sleeping on this mattress for years. Love it. Definitely the best sleep and comfort.
The advertised price is, "Starting at $1,249" but when you get to the order page there isn't a mattress under $1,649.
Not as good quality as I was expecting, but you get what you pay for.View More Reviews
I can't complain about this bed -- I am really happy with it and it feels comfortable to me. The only annoyance was that the shipping was late getting to me.
I've had a diamond for a couple years and it is definitely an okay bed. My hubby likes it more than I do. I want something more luxurious.
My last three beds are diamond beds. Their longevity isn't as good anymore, but I still love their products and stand by them as a good bed!
My bed started falling apart after only 3 months. It feels as if you are sleeping in a valley 10'' deep. We are not heavy people. After 9 months on the bed, we couldn't take it anymore.
We had two prior Diamond mattresses that we loved so we thought that we should get a third. We finally found a place with one and that is when the problems started. After only a month, it started to sag. It was like sleeping in a gutter. I called and they sent an inspector who said it was a 7/8 sag, which is within the normal range. The problem was when you get on it, it sags way worse. Sure, I am 200lbs and 6 foot, but my wife is the only 100lbs and the same thing was happening to her!
Purchased the Ethos latex mattress 6 months ago. At first it seemed comfortable, but after 2 months we couldn't sleep on it. We rotated it but nothing helped. Every morning I woke up in terrible back pain. Then I found out that the latex wasn't even latex. 80% polyurethane foam, 6% rayon & 14% latex! This seems like blatant fraud to me as this was very expensive and we thought we were buying pure latex. Very dissappointing.
I love soft beds and this one cradles me into a cocoon every night. I absolutey love the way it feels and think it is perfect if someone loves soft mattresses.
Maybe it is too soft for me because I feel like it is taking my body some getting used to. But the materials seem to be high quality so I am hoping that my body adjusts.
Just doesn't feel right for me. Luckily I was able to send it back right away and the customer service was good.
I am finally sleeping through the night again. I had an awful spring mattress and so happy that I opted to get a new latex bed.
I have purchased four mattresses from them over the years and am getting ready to purchase a new one. Not that the others need replacing, they are still in great shape, they were left behind in a move unfortunately. Dollar for dollar you won't find a better mattress anywhere. They are incredibly fast as well.
HORRIBLE place. I called and spoke with a salesman 2 days before I went in because their store is about an hour away from where I live. I told them exactly what I needed (I needed a custom mattress for my RV). They gave me prices of 2 different mattresses and explained to me the difference. I thought the prices were fair so I showed up and Nick was completely unprofessional. When I told him which bed I was most interested in he quoted me a price almost $250 higher than what I was told just 2 days before. He told me that whoever told me that does not know what they are talking about and he was sorry. I told him sorry does not pay for my gas to get down here. Sorry does give me back the time that I lost. Again he said he was sorry and there was nothing he could do. I even had proof of the prices I was given. When I told him I was going to take my business elsewhere he said "you think you can find a custom mattress for cheaper". I told him I know I can. Later that same day I bought a custom RV mattress 60x72 for $400 including taxes. Plus the mattress I purchased elsewhere was softer, had thicker memory foam, included a cool gel memory foam and had a better warranty. Stay away from these guys. They have no clue what customer service is. The first guy I spoke with on the phone was great but when you get there it is a completely different story. They will jack up the prices at least 35%. Trust me there are better options out there for a custom mattress or a regular sized mattress. You would think getting it directly from the factory would be cheaper but that is definitely NOT the case here.
Don't waste your money on this product they won't stand behind it when it counts. I bought this mattress because the sales person told me they would back this product if there were any problems. Well five years into a twenty five year warranty the side seams have pulled apart and the memory foam has failed badly. they sent out a contracted inspector who;s only job is to deny claims not provide the customer with quality service. Save your hard earned money and buy anything else !
They aren't so helpful with a warranty unless you live there. Don't buy these mattresses outside of Utah because they will tell you to send the mattress to them at your cost THEN they will determine if it qualifies under the warranty and they will "fix it". Then you pay to ship it back to your home, even if it falls under their scope of warranty. Bad customer service!
I've bought over 20 mattresses through the years and my uncle bought hundreds. Ernie is the greatest. Can't believe how he can hoist a mattress on his back and carry it. Hope you are well!
I went here as a kid, the owner is a great guy. The location is the best
I have owned the Ethos – Tranquility Luxury Medium Mattress (Approx. value $2800). Have been very satisfied with the mattress for around 3-4 years. Even though I have owned this mattress since October of 2014. The mattress was delivered to my Southern California residence in Santa Clarita. During the 1st year of purchase. I have only slept on this mattress once or twice for every 60 to 90 day period, It was not until September of 2015, when I have fully moved back from my Northern California address did I sleep on this mattress on a daily basis. So I have really had a good 3-4 year comfort experience before the mattress started to show the deformity. This deformity has resulted in not being able to sleep on my side of the bed due to the sagging of 1.5 to 2.5 inches over approximately 25% of the mattress. This uneven sagging is observable without the need for anyone to sit or even lean on the mattress. About 4 weeks ago I have contacted the reseller from whom I have purchased this mattress and was given the manufacturer contact information. I contacted Diamond Mattress and was required to submit photos and fax over a warranty claim form. Diamond required to send over an inspector to document and process the warranty claim. Diamond Inspector showed up on April 10, 2019 and took more photos and was able to determine that the deformity maybe corrected by replacing the broken bed foundation. The bed foundation was purchased along with the mattress as supplied from the reseller which happens to be original Diamond Mattress foundation. Additionally, when inspecting the mattress the Diamond inspector was able to expose 8-10 inch tear in the mattress stitching (not related to the foundation issue) which was only observable upon turning the mattress bottom up. The inspector said that Diamond Mattress will contact us within a week. On April 18, we heard back from Diamond and were told that even though the warranty would cover the mattress for 10 years, the mattress foundation would not be covered? Asked about the tear in the mattress and he said something along the lines 'we should have reported this issue upon purchase'? I am speechless as to the lack of common sense of that statement with which the Diamond representative insulted our intelligence. How can the Diamond representative assert that the tear in the mattress was already there upon the time the mattress was purchased and delivered? And assuming that was correct, where is the quality control in releasing and shipping a defective mattress and foundation to a consumer? And how many consumers are likely to flip the mattress on its back looking for such a defect? The mattress warranty states that it may be void if the wrong type of foundation is used. However, even when Diamond has supplied their own foundation, Diamond Mattress would not honor their warranty. My experience has demonstrated that Diamond Mattress Warranty is a lie. Diamond should have stood by their product and I should have been provided with a non-defective foundation for this very expensive mattress set. Bottom line close to $2800 investment in this mattress set which is really only worth to me less than $1000. Effectively, when I have purchased the Diamond Mattress product, I have lost close to $2000. My recommendation to anyone who does not want to go through a similar experience D o N o t B u y a D i a m o n d M a t t r e s s
I purchased a Diamond mattress (Spinal Comfort) and paid more than I would have because of the 'Forever Warranty' feature sold me. I recently filed a claim because the upper portion (pillow top) is sagging. Diamond Mattress sent Integrated Bedding Group and reported 3/4" depressions on both sides, left and right, and the top left has shifted outward 2" in a 64" long area. The report also includes a faint yellow 30" stain. This was a pee stain from my baby. John, Diamond Mattress Warranty, said the stain voids my warranty. I explained it is a faint stain on the right side and the pillow top of the mattress is sagging on the left with a length of 64". This does not make sense. There is definitely a defect in materials and/or workmanship. FOREVER WARRANTY IS NOT TRUE. DO NOT FALL FOR THIS FEATURE.
I bought a Diamond Sleep Princess Pillow Top Mattress last Fall and was really looking forward to finally getting a good night's sleep. I got it home and set up and while it was ok at first, within the first three months it started sagging in the middle and has only gotten worse. Maybe I should've chosen a slightly firmer mattress, but all I know is for the money I paid, I'm very disappointed in the quality of this mattress and will never buy this brand again.
i purchase one mattres from aziz&sons ichra but after one month matress complain start but no boday help me if any one hear my voice so plz resolve my issue company and dealer not copreat with me pathetic quality and pethetic customer service from company side and dealer side i waste money purchase diamond foam
The first year we were happy, after 2 years the mattress is HORRIBLE. I would avoid buying a mattress from them again
SO SO SO disappointed in the futon mattress we purchased along with a futon frame- which is just o.k. But I specifically ordered the highest end mattress thinking it would be the best quality. I wouldnt take this for FREE- Sagging, lumpy, cant hardley sit on this let alone sleep on it. We paid a lot of $ for this set and if there was a way to return and get my money back I WOULD in a heartbeat. Lets see if anyone responds.
A special thank you to Todd Riecke and Patrick Wolf for going above and beyond to make things right for my husband and I. We purchased a bed from a local retailer and they ordered the wrong bed. The local retailer after many calls back and forth refused to do anything about it. I called the company and talked to Patrick Wolf and between him and Todd, we had the correct mattress delivered to us within a week and a half. We love the plush copper infused bed. I can't rate them high enough for quality and service.