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Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
Tuft and Needle made a big splash in the mattress industry when it offered one of the lowest cost all-foam mattresses in a box directly to customers. As one of the earliest players in the mattress-in-a-box space, they've elaborated on their initial concept with two more innovative designs: The Mint and The Hybrid, which provide high quality, superbly pressure-relieving offerings. On top of that, the Mint Mattress was recently upgraded to include antimicrobial protection embedded in its cover layer. With their three mattresses and 100,000s of positive reviews, customers have spoken in approval of T&N.
Based on our aggregated reviews and our scoring method, we recommend Tuft And Needle in this match up!
See Our Full Review of Tuft And Needle
Tuft And Needle: 9.4/10
Tuft And Needle: 9.5/10
Tuft And Needle: 9.4/10
No Back Pain:
Tuft And Needle: 9.3/10
Tuft And Needle: $350-$1570
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Tuft And Needle:
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Most customers feel great in their mattresses and rated them well. Some sleepers, however, didn't report feeling the same way. If one of these is one your list, make sure to learn more below.
Mattresses that provide support are oftentimes called firm, but when we talk about support, we talk about deep support of the spine, hips, and shoulders. These mattresses are well rated for their supportiveness for the average customer, but rarely, some customers are not always happy.
These mattresses have good support along the edges, which ideal for those that sit on the side of the bed or sleep at the edge of the mattress.
Bowling Ball & Density Tests
The bowling ball test is useful for discovering if a mattress is evenly supportive. These mattresses do a good job at supporting the spine overall, but some folks rarely may experience some discomfort.
We all want to find a great mattress that offers good durability and lasts forever, but that is sometimes easier said than done. That being said, data on materials and customer feedback can be a good guide. Average sleepers should find that these mattresses to last over 5 years., but some heavier folks may experience them to be slightly less durable.
Understanding customer feedback can be a great relief when spending hours searching for the right product. Customers don't always respond well to these mattresses. Some feel snug and comfortable, but others feel discomfort. If you are contemplating ordering, see below for more specifics that may be helpful.
In terms of lasting support, these mattresses have mixed reviews. Some customers feel cozy with these mattresses, but others didn't feel entirely comfortable. If you are someone who is above average in weight or has wide shoulders or hips, you may want to do some added digging into reviews to make sure you find the right pick for you.
Edge support is an important attribute for those that like to sit on the side of the mattress without discomfort. Some customers have found these mattresses to not be evenly supportive.
Having a durable mattress is essential to shoppers, but some brands focus more on shipping product than they do about quality. Luckily, these mattresses have good ratings when it comes to durability. Most folks will continue to be happy about their mattress after 5 years, but some who are heavy or use their mattress above average will find that their mattress is not as durable.
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The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
I ordered the bed, but did no get one I thought I ordered. I started calling the day it was delivered. Never could get anybody to help me. They would promise a call back, never called back. I have never had a company give me the run around as this company has. Even the the people that delivered it did a poor job, will never order from this company again. Was an expensive lesson
Received bed, deliverers could not assemble it, and the legs were missing. I called Craftmatic..legs would be sent, call them when I received them. Took 6 days for legs to get here (I would have thought they would have sent them Priority, and shipped overnite..NO), They gave me a number to call for Technician to assemble. I called, I was told they would get back to me....they never called. I called a second time, same thing, they never called back. In the meantime I am without a bed for 2 weeks...couldn't get someone to assemble it. I finally called and told them to come get it, as I was fed up with the whole thing, and just wanted to get rid of it. I will never recommend Craftmatic to anyone after going thru all the phone calls and not getting anywhere.
When I ordered my Legacy - to replace 5 year-old regular twin bed - the saleslady was great. Found one on sale that was never claimed and they gave me the same price as the one reclaimed. It was President's Day sale and the bed was set aside for me, somewhere in Chicago. I am in Central NY. This was in March. I thought the bed would be delivered within 2 weeks; credit card purchase but it wasn't put on my card until much later, when they finally gave me a delivery. Well, no one told me that they couldn't deliver any furniture in NY due to COVID-19. They could have told me this or mailed me or emailed me a long time before this. I kept getting the runaround. Finally i May, they gave me a delivery date, but I said I won't pay my Visa charge until the bed was in my house. They did deliver it but I had to wait until a technician was available to set it up. I was told they would remove my old bed. I found out that wasn't true, but luckily I had given it away to someone in need. Finally got two technicians to set up the bed. A few weeks later, I found that the mattress kept moving and should have been anchored to the under-mattress (I'll call it a box spring for now, but it wasn't technically a box spring). I called the company service number to have a technician come with whatever parts were needed to anchor the bed. That was almost three weeks ago. I've called a few times to check on my request, but get voicemail to leave my info. Also, in looking through the owner's manual, there is a holder for the remote that we never received. So the bed is fine (or I wouldn't have bought a second one) but service is terrible. They have all my info and do not return calls or give any indication when my issue will be corrected. I realize we are in a pandemic situation, but they could tell me this might affect a service call, instead of leaving me hanging all these weeks.
My elderly mother purchased a $2000 craft magic bed. She was promised take away and quick delivery. She had to chase them down to get it delivered with upteen excuses from them. It finally came but only the base, then she had to chase down installer and mattress. They didn’t even take to her room but left it inside front door. I’d expect with a $190 delivery fee and the promise to set it up that they would have followed through. Then they broke promise and left us with old mattress and box spring to discard. I will never do business with them again. Not worth the $2000 plus she paid for it. Service was dispicable. Luckily she had us to help her but no way she could have managed it alone with her age.
I have been a Craftmatic owner for over 20 years and am well pleased with it. My problem is with the internet sales people I had extensive tree damage from a storm, insurance agreed to replace my Craftmatic mattresses. I called Pompano Beach, Fl and got a lady named Cheryl Palmer. She gave me the price of $3531.00 for two mattresses. I told her I didn't think insurance would pay that. Whereupon she asked if I would allow her to speak with the ins adjuster directly. I told her that was fine with me. I gave her the Phone # and claim # of my policy. She called the adjuster and he agreed to pay for the mattresses. At no point did I say I wanted the mattresses nor give anybody permission to order them. I left three different messages for Cheryl and received not a peep from her. I like Craftmatic products, but some sales associates need training in procedure by letting the customer say yes or no. Too much high pressure and won't return phone calls are my complaints.
The upgrades to the Mint mattress addresses the few weaknesses of the standard T and N mattress. We have been extremely satisfied with both of them and have begun giving them to our kidsView More Reviews
The comfort! I’m obsessed with my queen bed. I no longer have to try to fall asleep-it’s effortless!
The ease of setup.
It's a very comfortable mattress. Soft with nice support.
The original mattress we purchased has exceeded my expectations. I have owned a big name foam matress before for twice the price. This matress meets and or exceeds that. Its nice to be sleeping well again. Easy to unbox, easy to sleep. Thank you!
Quality and comfort. They made a mattress that’s for the consumer at an affordable price. Best nights sleep I’ve had in along time!
Great product, fast delivery, easy purchase process.
The mattress is very comfortable. However the mattress protector makes it seem more stiff and the jersey sheet son top of the protector makes that feel just as rough
Offer firmer mattress option. Bring down prices of accessories like sheets and pillows.
They are all great quality- from the mattresses to the sheets. I also love the simplicity of the product offerings. No one needs hundreds of options, just a few really great ones.
The 100 day free trial and the comfy but firm support and breathability of the mattress.
I just rarely recommend things. If it comes up, I will. The mattress is splendid.
Comfort, quality and price are exceptional.
Great price and so comfortable
It’s neat and new!
Easy to order, fast delivery, easy to set up, well-priced, well rated by Consumer Reports (particularly like the top rating for long-term wear); but the best part is both my husband and I find it very comfortable. It feels firm, but is comfortable and there are no body stress points. A winner.
I’ve had back pain ever since I got the OG mattress.
It is just perfect. A good smooth, comfy but firm sleep. The mattress also stays cool. It is definitely just as good, probably better, than my old tempur pedic set. I am very happy with it. I initially had my reservations and thought I should get another tempur pedic set, even though the cost was so much greater. So glad I took a chance.
Very comfortable and able to be assembled easily.
Ease of ordering, delivery and set up. Quality mattress. Love it.
I have already great products. I personally went from purple to tuft and needles
Unrolled into its seemingly full size immediately. All well wrapped to arrive pristine. A good night's sleep was available same day.
The comfort level is amazing. My sleep has been great. It feels soft and firm all at once. I am a side sleeper and it has made a huge difference for my hips. I have talked a coworker into buying one and my dad and stepmom. Plus I am buying one for my daughter!
Just the right amount of softness and support.
Excellent quality with a great price. Free shipping and easy set up.
mattress quality is great.
The mattress was great from night 1!
Everything. It takes a little to get use to the change but after that it is awesome
Incredibly well packaged and presented, very easy to assemble frame and support and best of all...the Mint was super comfortable from Day 1!
The mattress is very comfortable and the foundation was easy to set up...
Comfortable mattress. Getting in an out of bed with no noise, quiet mattress. Doesn't hurt side sleepers in the hips and shoulders.
The products are wonderful, it's the customer service that brings it all together and makes it special. As someone who is autistic and can get very easily overwhelmed the attention to care made such a difference for me.
Excellence quality, fast delivery, great engineering of the mattress and platform, easy setup, attractive fabric covering, very comfortable.
I am warmer than I thought I would be sleeping on the mattress. I also have a slight issue with feeling 'stuck' in a position. The height of the bed is also a bit too much, though I suppose it is more like the industry standard than what I had before. It is just that it barely fits in our bed frame, and if we had not bought the support box, it definitely would not have fit in our frame; we would have had to buy a new frame.
Comfort and price