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Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
Founded in 1926, Spring Air is a classic and traditional bed maker. With 8 US based factories and more worldwide, this large mattress manufacturer creates hybrid and innerspring mattresses available under a few different brands including Chattam & Wells, Four Seasons, and Back Supporter. Spring Air mattresses are available at retail stores nationwide. Still, some customers have brought up issues with firmness and durability.
Based on our aggregated reviews and our scoring method, we recommend Craftmatic in this match up!
See Our Full Review of Craftmatic
Spring Air: 7.2/10
Spring Air: 7.1/10
Spring Air: 7.3/10
No Back Pain:
Spring Air: 7.8/10
Spring Air: $899-1699
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Customer satisfaction isn't all that simple to figure out for the average shopper, especially with brands managing their online reputation closely. That said, customers give these mattresses good marks overall. There were a few complaints from customers that couldn't get comfy so make sure to read on to learn if these mattresses will work for you.
Most customers experience these mattresses to be supportive, which means they egonomically work to straighten the spine for most sleepers. That said, there are some reports of support issues, so be sure that your pick aligns with your sleeping position and body type.
Overall, these mattresses provide a good amount of edge support, which means most sleepers don't notice a dip while rolling towards the edge or sitting on the side of the bed.
Bowling Ball & Density Tests
In testing the surface supportiveness of the mattress, the support is even across the surface. That said, some reviewers describe rare support issues, so make sure it works for you before purchasing.
Longevity in comfort is essential for mattress shoppers. However, with brands fighting over profits, it isn't always a clear story for customers. That said, with feedback from customers, material quality, and craftsmanship, these mattresses are rated well for durability and should give sleepers over 5 years of comfort for most. But, some heavier folks may experience some loss of comfort sooner.
If you are thinking about this one, do more research below to learn if this mattress will work for you. Sadly, they get some negative feedback from a selection of sleepers. Some folks were very comfy in their new beds, but others reported discomfort with the feel.
Experts agree that a supportive mattress is very important for having a good night's sleep. These mattresses are generally rated well at the beginning, but there are some issues with long term support. Make sure that the mattress is spec'd for your body type of firmness preference before purchasing.
Most reviewers find edge support to be a differentiator of leading mattresses. These mattresses are okay in terms of edge support, but there may be issues with dipping on the edges for some.
Bowling Ball & Density Tests
In density tests that measure the initial supportiveness, support is initially even throughout the mattress. That said, there are some that have experienced issues with support over time.
Finding a mattress with long lasting comfort is awesome, but difficult. These mattresses are reported by customers to be not as durable as others. That said, some mattresses may last a significant time without problems, while other sleepers may find their mattress falters quickly. If you are a bigger person, make sure to take a look at all of your options.
The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
I ordered the bed, but did no get one I thought I ordered. I started calling the day it was delivered. Never could get anybody to help me. They would promise a call back, never called back. I have never had a company give me the run around as this company has. Even the the people that delivered it did a poor job, will never order from this company again. Was an expensive lesson
Received bed, deliverers could not assemble it, and the legs were missing. I called Craftmatic..legs would be sent, call them when I received them. Took 6 days for legs to get here (I would have thought they would have sent them Priority, and shipped overnite..NO), They gave me a number to call for Technician to assemble. I called, I was told they would get back to me....they never called. I called a second time, same thing, they never called back. In the meantime I am without a bed for 2 weeks...couldn't get someone to assemble it. I finally called and told them to come get it, as I was fed up with the whole thing, and just wanted to get rid of it. I will never recommend Craftmatic to anyone after going thru all the phone calls and not getting anywhere.
When I ordered my Legacy - to replace 5 year-old regular twin bed - the saleslady was great. Found one on sale that was never claimed and they gave me the same price as the one reclaimed. It was President's Day sale and the bed was set aside for me, somewhere in Chicago. I am in Central NY. This was in March. I thought the bed would be delivered within 2 weeks; credit card purchase but it wasn't put on my card until much later, when they finally gave me a delivery. Well, no one told me that they couldn't deliver any furniture in NY due to COVID-19. They could have told me this or mailed me or emailed me a long time before this. I kept getting the runaround. Finally i May, they gave me a delivery date, but I said I won't pay my Visa charge until the bed was in my house. They did deliver it but I had to wait until a technician was available to set it up. I was told they would remove my old bed. I found out that wasn't true, but luckily I had given it away to someone in need. Finally got two technicians to set up the bed. A few weeks later, I found that the mattress kept moving and should have been anchored to the under-mattress (I'll call it a box spring for now, but it wasn't technically a box spring). I called the company service number to have a technician come with whatever parts were needed to anchor the bed. That was almost three weeks ago. I've called a few times to check on my request, but get voicemail to leave my info. Also, in looking through the owner's manual, there is a holder for the remote that we never received. So the bed is fine (or I wouldn't have bought a second one) but service is terrible. They have all my info and do not return calls or give any indication when my issue will be corrected. I realize we are in a pandemic situation, but they could tell me this might affect a service call, instead of leaving me hanging all these weeks.
My elderly mother purchased a $2000 craft magic bed. She was promised take away and quick delivery. She had to chase them down to get it delivered with upteen excuses from them. It finally came but only the base, then she had to chase down installer and mattress. They didn’t even take to her room but left it inside front door. I’d expect with a $190 delivery fee and the promise to set it up that they would have followed through. Then they broke promise and left us with old mattress and box spring to discard. I will never do business with them again. Not worth the $2000 plus she paid for it. Service was dispicable. Luckily she had us to help her but no way she could have managed it alone with her age.
I have been a Craftmatic owner for over 20 years and am well pleased with it. My problem is with the internet sales people I had extensive tree damage from a storm, insurance agreed to replace my Craftmatic mattresses. I called Pompano Beach, Fl and got a lady named Cheryl Palmer. She gave me the price of $3531.00 for two mattresses. I told her I didn't think insurance would pay that. Whereupon she asked if I would allow her to speak with the ins adjuster directly. I told her that was fine with me. I gave her the Phone # and claim # of my policy. She called the adjuster and he agreed to pay for the mattresses. At no point did I say I wanted the mattresses nor give anybody permission to order them. I left three different messages for Cheryl and received not a peep from her. I like Craftmatic products, but some sales associates need training in procedure by letting the customer say yes or no. Too much high pressure and won't return phone calls are my complaints.
Bought a bed at Leon's.they delivered wrong bed.then delivered wrong bed.they said only 1 exchange per order. Paid 4000 and cant use bed.too hard.check Leon's reviews before buying
Typical sales presentation with good arguments for purchasing a split queen. Even pointed me to a system in stock that retails for $5,700 but he could sell it to me for $3700. When I told him we were not going to purchase now he said we need to call when ready. I suggested he call me in 2 weeks. He again said we would need to call CM and then abruptly hung up. Very rude way of treating a potential customer and makes me wary of doing business with CM.
I purchased a Legacy bed. After 18 months it stopped working with the bed stuck in one position. Replacement parts are under warranty but after 2 months repairman still hasn’t received them from craftmatic. No one at the parts department will answer the phone.
Unfortunately we have returned it due to both sides sinking Leaving a huge hump in the middleView More Reviews
This bed was delivered by two men from 'manna delivery' services, they did a good job and took away all of the boxing and giant bags. It is a little taller than i thought but its not too tall for my sheets which is good. It feels a lot different than my old memory foam bed and when I called they explained what latex foam was and really opened my eyes. My back pain has gone away and also i sleep better throughout the night. i would buy this bed again
Tried to like this matress but it's just a poor product. Weak sides making you feel like you're sliding off edge. Hump formed in middle after a few weeks. Valleys on the sides. Almost impossible to rotate due to lack of handles / straps to hold on to. Even tried to flip it over and all the problems come back on both sides.
We like a firm mattress but this is hard and uncomfortable. Harder than the sliding diagram indicates. My husband and I had back, hip and shoulder pain after the first night. Returning it asap.
After seeing the bed in Costco and feeling how cool the foam was, i was convinced it was a good buy .....but....when foam is covered with fabric, then a protective pad then a sheet the bed was just as hot as my last memory foam bed and after 3 months, it is starting to get indentations in it even though we rotated it several times. I will return it to Costco.
Believe the reviews this mattress is firm! We've had it for about 9 months and still can't get comfortable. The sides have depressions while the middle has a hump. We have rotated the bed as instructed but still does not help. My wife and I aren't big people, and we both have back aches from this mattress. We gave it a try, but unfortunately have not had a good nights sleep. We are going to return it and get something softer.
I have purchased 3 spring Air beds in the past, so did not hesitate to order online. Delivery was very efficient and on time even though I live 175 miles from the nearest Costco. This mattress is very comfortable from day one.
The Latex is great for hot sleepers! This bed does not make me sweat like memory foam or any of pillow tops. I never ever feel hot. It is a firmer plush if that makes sense. It will soften up after about 3-4 weeks. I originally bought the Ultra Firm model but I could not take that slab of concrete and had to return it for this one. It is definitely soft on the sides and firm in the middle. If I were single I'd sleep in the middle to make the bed even. With the firmer middle it is harder to roll over and my wife doesn't try to sneak over to cuddle and steal my heat. I tried 7 other mattress's foam/spring/spring infused latex with foam tops I thought I was going to go crazy, until I found this model. I was desperate for a King size, medium firm, cool bed for $1500ish.
great mattress. firm and had good nights sleep from day one. the delivery service was efficient and courteous. they arrived in the time frame that was give and took away all cartons and papers. would recommend this product .
The consistency of the foam is uneven, hard in middle too soft on sides. Makes you feel like your tilting towards outer edge when laying on back. Seems also to have broke down to a lumpy feel after six months use. Very difficult to change positions as it leaves you feeling like your trying to roll out of a hole. Made my good back hurt. Can't sleep on this mattress any longer, returning.
There was an error in shipping by delivering the wrong foundation, so we had to use our old one, which made the mattress seem soft,but still very comfortable. After using the correct foundation there was a distinct improvement in the firmness,this is the best i have slept in along time especially having physical issues.I recommend you use the right foundation. We are very happy with this, also read the rotating instructions.
Way too soft! You sink right in and it's comfortable at first. But when I wake in the morning I have a terrible lower back ache due to lack of support. I'm a side sleeper and this mattress does not have proper support to keep my spine aligned. This is suppose to be a Latex bed, so I don't know why they add junkie memory foam to the top layer which only makes it hotter and does not breath, completely defeating the advantages of Latex breath-ability and cool sleeping surface.
When I saw this mattress advertised as plush I figured it would be very soft. That is not the case. This mattress is quite firm. It is probably fine for a back sleeper, but I sleep on my side and it's terrible. After the 3rd night I couldn't take any more and put an old memory foam topper on it. As soon as the replacement mattress arrives this one will be heading back to the warehouse.
I was especially interested in getting away from springs and trying the Latex. Unfortuneately, it was a big dissapointment. It seened lifeless, like sleeping on a bag of soft beans. It definitely was not like a cloud. The positive reviews on a similar Spring Aire latex matress are astonishing to me
I have to say, I was a little hesitant on purchasing this after reading the last review but I must say this was one of the best desicions I have made in a long time. This mattress is sooo cushiony and comfortable. For the first time in a long time, my husband and I have actually been sleeping through the night!
We have had this bed for about a month. From the first night, neither my husband or I wake up with sore/stiff backs. We bought our previous bed from Costco and were hesitant thinking we should go to a mattress store. We are so glad we went with this bed. I prefer a softer bed and my husband prefers a firmer bed. While this bed is firmer than I expected, it doesn't effect the sleep we are getting. We also didn't notice a smell. The manufacturer said to let the bed air out but we didn't need to. Hopefully this will continue to be a great bed! We have struggled over the years, trying less expensive options. This is worth every penny.
We were on the hunt for a good mattress, but did not want memory foam. The options are limited. After doing some research we ordered the Spring Air Firm mattress. It was too hard. I contacted Costco.com they arranged for pickup (free) of the other mattress and provided a refund. We then chose this mattress. It is still firm, but not hard. Its supportive and comfortable. Shipping was included in the price from Costco.com, and we had no issues with setting it up. My husband is also very pleased with it.
One word: stone. This bed is soooooo hard and not plush at all. I'm a loyal Costco shopper, but this product is a total fail. It will be going back for sure.
For over 50 years I have slept on Beauty Rest two sided Cal King mattresses. Beauty Rest, like so many other manufacturers, stopped making two sided or flippable mattresses. Spring Air is listed as one of the few still making these mattresses and based on the reviews I decided to order one. The order was for an Extra Firm mattress which was placed in early March, manufactured on March 30th and finally delivered on April 23rd. Looking forward to a great nights sleep we placed a freshly washed cotton mattress cover on the new mattress along with fresh sheets and a blanket. The first thing that we both noticed was that the edge of the bed sagged when sat on and no we are not obesely over weight. I am 230 and my wife is 160 pounds. Our old mattress did not sag like this. The next problem we found that when either of us turned to a different sleeping position the whole mattress seemed to jiggle and disturb the other sleeper. Again our old mattress did not do this. My wife also felt that the tuft cover finish on both sides of the mattress felt lumpy. In the morning we discussed these issues and decided to put the old mattress back on the foundation and order a custom made mattress from a local mattress maker. I will try to sell this mattress and at a great loss. This has been a waste of time and money and was over all a bad experience. Do not buy this mattress until you can actually sit on it and lay down on it. We didn't have that option.
I bought a Spring Air from Sears in 1996 which I am still using without a problem, and it looks brand new underneath the mattress pad. I just think I might get this same brand, if possible, since after this many years I see that it has more than twice outlived the usual lifespan of a mattress.
Feel the movement of others too much. Mattress is comfy.
advised to get this mattress for side sleepers with hip and shoulder pain. It did not improve my pain as i had hoped. I had to further purchase a mattress topper separately which did help to decrease my discomfort.