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Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
Sleepy's Mattress is a wholly owned Mattress Firm brand and mattress in a box offering for very competitive prices. With mattress offerings in foam, innerspring, and encased coil designs, there is a wide range to choose from, both in-store and online. However, over the years there have been some disagreements about durability and perceived quality as well as sometimes lack of availability for certain models.
Based on our aggregated reviews and our scoring method, we recommend Craftmatic in this match up!
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Customer satisfaction is not always easy to figure out with brands doing lots of work to have superb online reputations. That said, these mattresses are reviewed well by customers overall. However, there were some sleepers that didn't like the feel. so look below to see if the mattress specifications will work for your body type!
These mattresses are more supportive than others, which means they help keep the back aligned in conjunction with their firmness level. That said, there are a few negative reviews from customers, so make sure to do extra research to make sure that this mattress fits your sleeping preference and body type.
Overall, these mattresses are described as having good edge support, which means most don't notice a depression when rolling towards the edge or sitting on the side of the mattress.
Bowling Ball & Density Tests
In density and bowling ball tests that measure even support throughout the mattress, there is good even support throughout. That said, some reviewers complained about support issues over a long horison, so make sure to look at customer feedback before buying.
Mattress durability is essential for budget conscious mattress shoppers. However, with brands fighting over profits, it isn't always a clear story for customers. That said, with great data on material quality, craftsmanship, and customers feedback, these mattresses, specifically, should provide a nice amount of durability for most -- lasting over 5 year for most. But, those that are heavier may find them to be less durable.
Making sense of owner satisfaction will help you target the right mattresses for you. Overall, sleepers feel 'hot and cold' about these mattresses. Some were entirely satisfied with these mattresses, but others couldn't get comfortable. Read more below to learn more about what customers experience.
Most reviewers feel supported well by these mattresses, but others reported feeling some discomfort. For those that are bigger than average, take a look at some of the reviews before purchasing as you'll want to make sure that this adequately supports your body and your spine.
For those that like to sit on the side of the mattress, most folks will be comfortable with the support from these mattresses. However, some have reported some issues over the long term so make sure to review before purchasing.
Brands that invest in quality control and testing will likely have mattresses that last. Reviewers may have issues if brands forget some of these attributes. When it comes to these mattresses, they get mixed reviews from customers on durability. There are reports by some of issues about comfort over a short term, but others that have lasting comfort. Do a final rundown of the reviews before you purchase.
The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
I ordered the bed, but did no get one I thought I ordered. I started calling the day it was delivered. Never could get anybody to help me. They would promise a call back, never called back. I have never had a company give me the run around as this company has. Even the the people that delivered it did a poor job, will never order from this company again. Was an expensive lesson
Received bed, deliverers could not assemble it, and the legs were missing. I called Craftmatic..legs would be sent, call them when I received them. Took 6 days for legs to get here (I would have thought they would have sent them Priority, and shipped overnite..NO), They gave me a number to call for Technician to assemble. I called, I was told they would get back to me....they never called. I called a second time, same thing, they never called back. In the meantime I am without a bed for 2 weeks...couldn't get someone to assemble it. I finally called and told them to come get it, as I was fed up with the whole thing, and just wanted to get rid of it. I will never recommend Craftmatic to anyone after going thru all the phone calls and not getting anywhere.
When I ordered my Legacy - to replace 5 year-old regular twin bed - the saleslady was great. Found one on sale that was never claimed and they gave me the same price as the one reclaimed. It was President's Day sale and the bed was set aside for me, somewhere in Chicago. I am in Central NY. This was in March. I thought the bed would be delivered within 2 weeks; credit card purchase but it wasn't put on my card until much later, when they finally gave me a delivery. Well, no one told me that they couldn't deliver any furniture in NY due to COVID-19. They could have told me this or mailed me or emailed me a long time before this. I kept getting the runaround. Finally i May, they gave me a delivery date, but I said I won't pay my Visa charge until the bed was in my house. They did deliver it but I had to wait until a technician was available to set it up. I was told they would remove my old bed. I found out that wasn't true, but luckily I had given it away to someone in need. Finally got two technicians to set up the bed. A few weeks later, I found that the mattress kept moving and should have been anchored to the under-mattress (I'll call it a box spring for now, but it wasn't technically a box spring). I called the company service number to have a technician come with whatever parts were needed to anchor the bed. That was almost three weeks ago. I've called a few times to check on my request, but get voicemail to leave my info. Also, in looking through the owner's manual, there is a holder for the remote that we never received. So the bed is fine (or I wouldn't have bought a second one) but service is terrible. They have all my info and do not return calls or give any indication when my issue will be corrected. I realize we are in a pandemic situation, but they could tell me this might affect a service call, instead of leaving me hanging all these weeks.
My elderly mother purchased a $2000 craft magic bed. She was promised take away and quick delivery. She had to chase them down to get it delivered with upteen excuses from them. It finally came but only the base, then she had to chase down installer and mattress. They didn’t even take to her room but left it inside front door. I’d expect with a $190 delivery fee and the promise to set it up that they would have followed through. Then they broke promise and left us with old mattress and box spring to discard. I will never do business with them again. Not worth the $2000 plus she paid for it. Service was dispicable. Luckily she had us to help her but no way she could have managed it alone with her age.
I have been a Craftmatic owner for over 20 years and am well pleased with it. My problem is with the internet sales people I had extensive tree damage from a storm, insurance agreed to replace my Craftmatic mattresses. I called Pompano Beach, Fl and got a lady named Cheryl Palmer. She gave me the price of $3531.00 for two mattresses. I told her I didn't think insurance would pay that. Whereupon she asked if I would allow her to speak with the ins adjuster directly. I told her that was fine with me. I gave her the Phone # and claim # of my policy. She called the adjuster and he agreed to pay for the mattresses. At no point did I say I wanted the mattresses nor give anybody permission to order them. I left three different messages for Cheryl and received not a peep from her. I like Craftmatic products, but some sales associates need training in procedure by letting the customer say yes or no. Too much high pressure and won't return phone calls are my complaints.
Bought a bed at Leon's.they delivered wrong bed.then delivered wrong bed.they said only 1 exchange per order. Paid 4000 and cant use bed.too hard.check Leon's reviews before buying
Typical sales presentation with good arguments for purchasing a split queen. Even pointed me to a system in stock that retails for $5,700 but he could sell it to me for $3700. When I told him we were not going to purchase now he said we need to call when ready. I suggested he call me in 2 weeks. He again said we would need to call CM and then abruptly hung up. Very rude way of treating a potential customer and makes me wary of doing business with CM.
I purchased a Legacy bed. After 18 months it stopped working with the bed stuck in one position. Replacement parts are under warranty but after 2 months repairman still hasn’t received them from craftmatic. No one at the parts department will answer the phone.
Purchased Sleepys king size over a month ago. I have never had a more consistent quality sleep. I work a lot and have soreness in my back and legs (not injury pains) and used to only sleep around 5 1/2 - 6 hours a night. I sleep soundly now with the Sleepys mattress. I would recommend this to any and everyone that's looking for a new mattress. First time I've slept past 9am in many years.View More Reviews
I bought this mattress 3 weeks ago and I have Fibromyalgia, arthritis, severe back pain, chronic pain for the last 18 years. Every mattress I had before caused some sort of pain, even with memory foam mattress toppers. I decided to try the Sleepy's Essential 8" Memory foam mattress and I'm so happy I did, I'm SO pleased with this mattress!!! it doesnt make you feel hot and it doesnt sag when you lay down on it; is a firm feel but its very comfortable. The first night I slept on this mattress I slept through the night and that is something I could never so before. My sleep is so much better since I purchased this mattress and I recommend this to any one who suffers from back pain or similar problems that I have. It was worth every cent I paid for it! Thank you so much Mattress Firm!
I purchased this mattress and have been satisfied ever since. I love the feeling of sleeping on a firm mattress with a little cushion so this was perfect. I liked sleeping on the floor as a child because of the firmness, now I have comfort and firmness.
I was surprised when they delivered it how it was compressed , After 2 hours of expanding it was ready to try in the comfort of our own home . It sits a lot lower than on the old matters ( felt like you would fall off a mountain with that one ) So far a delight to sleep on an we picked it out ourselves .
Sleeping so much better. Happy to have a great mattress.
I slept on this for about 2 wk and a half. First 2 wk smelled, so I tried to air it out the first couple of days by taking off the cover/ wash/ keep upright w/ windows open, ventilate etc. After 2wk the smell is alright. I like mine firm, so this one is okay. I prefer slightly more firm but overall this one is alright.
Bought it for my son, he is very happy with it and sleeps well at night.
The price quality and service can't be beat great job Mattress Firm
I brought this for my I Uncle who has mobility issues. After he got use to it, he was able to get in and out without any problem.
I received my bed on Jan. 25th, 2018 and it's just absolutely great.
Is firm firm firm I love it!!! Just like I expected thank you so much
My first night on this amazing mattress. I love my bed.
Bed is soft but does not return to it's original position well. I've been sleeping on one side and after about a week or two there is a noticeable difference in height between the side I sleep on and the other one.
I sleep so well on this mattress and that’s what count. Love this, love love love!
My wife and I live the new mattress and the price was right...thank you
I’m very happy with my new Bed! The pillow top is great balance between plush and firm mattress!!
Just got our bed today and i love it my wife and i both have bad backs and its perfect
This is the best mattress, hands down!! I did a lot of research and took a lot of different quizzes to figure out what kind of mattress works best for me, and this one came out on top. I have back problems and since I got this mattress last week, I haven't been any! It is plush yet firm and oh so comfortable. I also bought a mattress pad that has made sleeping so good. I 100% recommend this mattress to anyone and everyone!
I bought this mattress on 5/14/18 for $249.00 and I hate it! It is as stiff as a board and makes so much noise that even when the dog moves, It rests on a very expensive box spring that has never creaked before. I cannot exchange it without incurring another $100.00 fee. I have a back and neck ache that I did not have before sleeping on this horrible product.
My dad bought this mattress for my younger brother. He is very tall and is very active, he loves it! It's so supportive, not too firm or too soft, and very comfortable! I am surprised at how great the quality is for the price.
This is the first time i have bought this kind a Mattress, I had my doubts since my youngest daughter have one like this, i have two back surgery’s my doctor recommended me a firm mattress and said this is garbage mattress i said let me try it. I can’t be more happy! I got ut with the adjustable base, the best purchase ever. 5 days and 25more to go for. Since it takes 30days for your body to get used to a new bed.
The store clerk said we would not regret it if we went with our first choice on a firmer option. The queen arrived in a skinny rectangular box that we thought was the frame because it was so compact. Amazingly, over the next hour, it transformed from a pancake into a thick and luxurious mattress. We got the protective casing which makes me feel 10x better during everyday use that we will never have a problem with our warranty. So far, the bed is exactly what I wanted. When I go to sleep, I have a tremendous amount of support with enough give to make an indent where my body naturally curves. I'm about 125lb, and my husband is about 225. He says his indents do not as quickly rise when he changes positions, so it takes a minute until his side of the bed fills back in. It's only been a month, but I have confidence we are going to love and keep this bed for many years. I highly recommend the base with the header and footer rise. We always sleep with it flat, but the few minutes in an elevated foot/head position really relieve back tension. Thanks for a high quality product!! The bed is also beautifully stitched. I would come back. The deals at mattress firm are competitive for the quality you receive.
I am sleeping so much better, it is cooler I am not turning as much , I find my self wanting to get in bed n useing the feet n head posture in stead of siting up in frount of the T v in family room get to to work on my I pad ,
We slept on this bed for over two months and it just did not soften up as much as we had hoped, really barely at all. It is a very firm mattress but is still comfortable to sleep on though it just causes back pain for me and my partner. The cooling is great but make sure you have breathable sheets or it will be just as hot as any other bed. If you are looking for a firm memory foam this is great, just dont expect it to get much softer than what you get the first day.
bought this weeks ago and now my son is getting a good nights sleep
I have had this mattress for a few weeks ago and I am glad I went with the Sleepy's cool. It is a bit on the firmer side but this is what I like. For the price you can not go wrong. They had a special and I got a free adjustable frame with my purchase and I could not be more pleased.
I’ve been sleeping on the twin version of this mattress exclusively since it was delivered on 4/23/18. Some background: I had been experiencing a lot of morning mid-back and rib pain on my old mattress, and was not sleeping well. I am a mid-50s insomniac woman. I tried several models in the store, including Tulo and Serta iComfort memory foam, and chose this one due to its thickness, beefy feel and comfort during the 15 minutes or so of testing. Although it felt firmer than my preference, I figured it would be a good option for my back pain, and I decided to give it a try. I did not think to purchase a new foundation (“box spring”) at the time.
I just purchased in store 3 days ago and I love the cool mattress temperature and the fact of it having no springs. It's plush firm like cuddles your body I have a knee injury and in the last 3 days of sleeping on this my knee has felt better.also I don't need a bunch of pillows anymore my back feels great .. I will never go back to springs. This is a great mattress Try it...
I bought this mattress a week ago. I have had Simmons and Serra inter-spring beds up until now. We tried it in the showroom and were hesitant as it was very firm but since it sort of confirmed to our body and the price was right we thought we would give it a try. I can say now that it is taking us a bit to get used to this type of bed but are overall very happy with it and are confident that over time it will soften up a bit. It is a well constructed bd and we are happy with our purchase
I am so pleased with this mattress the best thing I like about it is that it is so solid that you can't feel the next person moving on the bed when they toss and turn or get up or lay down it's very comfortable and just what I needed
I bought this a couple months ago and love it! I sleep through the night!
Have slept in this mattress for 5 nights and was hoping I would get used to the firmness but unfortunately neither my husband or I sleep well in it. My children had a foam mattress and love it so we thought we would give it a try in our new beach condo. They obviously purchased something softer because this is extremely firm. Wake up each morning with a back ache. Going to call about exchanging it.
We exchanged a tulo for this mattress and were very satisfied. My wife sleeps better that she has for years. thank you.
I'm very happy with my purchase, the service and everything was great! I wouldn't trade my mattress for anything, and at unbelievable, affordable price, highly recommend them!
I love my new mattress couldnt be happier only if i could stay in bed longer
We bought our mattress a month ago and it was our best purchase ever. Can't wait to climb in bed every night. No aches or pains ever since our mattress was delivered. We give it a 5 star rating.
I had this mattress for about a month and although I love the feel of the mattress it seems hotter than a normalization
Value was important to us and this mattress was a great purchase.
You wouldn't think it but my old mattress was killing me! After one night of sleep on this mattress my left shoulder and back had no pain. Which hasn't been the case for almost a year. I thought I was just getting old turns out is was my bed! Sleepy's cool mattress me and my wife thank you its been over a month and we can't say enough to thank you for such a great Mattress and for relieving what felt like years of pain. I do have one question for you do you make pillows?
Too early to tell ... so far I like it. No recommendations yet.