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Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
As of September 2018, there have been reports that Qomfort is out of business. Please browse our list of best rated mattresses.
Original review: Qomfort is doing big things in the mattress space! They offer a lifetime warranty, which really shows that they stand behind their products. Another thing that sets them apart from the rest is their very own scientists invented the memory foams they use in their beds and they pass on that quality and cost savings to the consumer. Learn if their medium firmness mattress is right for you.
Based on our aggregated reviews and our scoring method, we recommend Craftmatic in this match up!
See Our Full Review of Craftmatic
Most sleepers give these mattresses good marks for satisfaction. This means most customers leave positive ratings for this brand, but there were some caveats. There are some sleepers who had complaints about the comfort. Learn more about the mattresses below to learn if it will work for you!
Mattress support is very important for keeping things comfortable at night. These mattresses perform above average in terms of support. This is important if you have been struggling with lack of support. Most customers describe these mattresses as providing good support in the short term.
Edge support is how much support there is on the sides of the mattress versus the middle. These mattresses offer a good amount of edge support, but some customers may notice more contouring along the sides of the mattress.
Bowling Ball & Density Tests
The bowling ball test provides a good measurements of mattress firmness. It is also great for those that want to understand if a mattress provides even support. Overall, these mattresses will give a good amount of evenness of support.
Longevity is key to budget-conscious mattress shoppers. However, with brands shooting for higher profits, it is not always an easy thing to find. That said, based on data from customers and materials used, these mattresses, specifically, should provide a nice amount of durability for most -- lasting over 5 year for most. But, some folks who are heavier may experience some degrading sooner.
Having great customer satisfaction is essential to both mattress companies and mattress shoppers. Mattress buyers give these mattresses better satisfaction scores than most other competitors, which should make you feel good in learning more about their specifics. Read on to learn if these mattresses will work for your body!
Stomach and back sleepers need tons of support from their mattresses. Also, having good support that aligns the spine is a must-have for side sleepers. For most sleepers, these mattresses offer a good amount of support. However, others had problems with the support so if you have a heavy build, make sure to do extra research.
This mattress does well for most in terms of providing edge support. Over the long term, some had issues with dipping along the sides.
All of us wants a mattress that really lasts, but some brands care more about selling their products than focus on long term quality. These mattresses are above average when it comes to durability. Most folks will continue to be happy about their mattress after 5 years, but some heavier people may discover that their mattress breaks down faster than average.
Check the Prices For Qomfort: Get Today's Prices
The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
I ordered the bed, but did no get one I thought I ordered. I started calling the day it was delivered. Never could get anybody to help me. They would promise a call back, never called back. I have never had a company give me the run around as this company has. Even the the people that delivered it did a poor job, will never order from this company again. Was an expensive lesson
Received bed, deliverers could not assemble it, and the legs were missing. I called Craftmatic..legs would be sent, call them when I received them. Took 6 days for legs to get here (I would have thought they would have sent them Priority, and shipped overnite..NO), They gave me a number to call for Technician to assemble. I called, I was told they would get back to me....they never called. I called a second time, same thing, they never called back. In the meantime I am without a bed for 2 weeks...couldn't get someone to assemble it. I finally called and told them to come get it, as I was fed up with the whole thing, and just wanted to get rid of it. I will never recommend Craftmatic to anyone after going thru all the phone calls and not getting anywhere.
When I ordered my Legacy - to replace 5 year-old regular twin bed - the saleslady was great. Found one on sale that was never claimed and they gave me the same price as the one reclaimed. It was President's Day sale and the bed was set aside for me, somewhere in Chicago. I am in Central NY. This was in March. I thought the bed would be delivered within 2 weeks; credit card purchase but it wasn't put on my card until much later, when they finally gave me a delivery. Well, no one told me that they couldn't deliver any furniture in NY due to COVID-19. They could have told me this or mailed me or emailed me a long time before this. I kept getting the runaround. Finally i May, they gave me a delivery date, but I said I won't pay my Visa charge until the bed was in my house. They did deliver it but I had to wait until a technician was available to set it up. I was told they would remove my old bed. I found out that wasn't true, but luckily I had given it away to someone in need. Finally got two technicians to set up the bed. A few weeks later, I found that the mattress kept moving and should have been anchored to the under-mattress (I'll call it a box spring for now, but it wasn't technically a box spring). I called the company service number to have a technician come with whatever parts were needed to anchor the bed. That was almost three weeks ago. I've called a few times to check on my request, but get voicemail to leave my info. Also, in looking through the owner's manual, there is a holder for the remote that we never received. So the bed is fine (or I wouldn't have bought a second one) but service is terrible. They have all my info and do not return calls or give any indication when my issue will be corrected. I realize we are in a pandemic situation, but they could tell me this might affect a service call, instead of leaving me hanging all these weeks.
My elderly mother purchased a $2000 craft magic bed. She was promised take away and quick delivery. She had to chase them down to get it delivered with upteen excuses from them. It finally came but only the base, then she had to chase down installer and mattress. They didn’t even take to her room but left it inside front door. I’d expect with a $190 delivery fee and the promise to set it up that they would have followed through. Then they broke promise and left us with old mattress and box spring to discard. I will never do business with them again. Not worth the $2000 plus she paid for it. Service was dispicable. Luckily she had us to help her but no way she could have managed it alone with her age.
I have been a Craftmatic owner for over 20 years and am well pleased with it. My problem is with the internet sales people I had extensive tree damage from a storm, insurance agreed to replace my Craftmatic mattresses. I called Pompano Beach, Fl and got a lady named Cheryl Palmer. She gave me the price of $3531.00 for two mattresses. I told her I didn't think insurance would pay that. Whereupon she asked if I would allow her to speak with the ins adjuster directly. I told her that was fine with me. I gave her the Phone # and claim # of my policy. She called the adjuster and he agreed to pay for the mattresses. At no point did I say I wanted the mattresses nor give anybody permission to order them. I left three different messages for Cheryl and received not a peep from her. I like Craftmatic products, but some sales associates need training in procedure by letting the customer say yes or no. Too much high pressure and won't return phone calls are my complaints.
Bought a bed at Leon's.they delivered wrong bed.then delivered wrong bed.they said only 1 exchange per order. Paid 4000 and cant use bed.too hard.check Leon's reviews before buying
Typical sales presentation with good arguments for purchasing a split queen. Even pointed me to a system in stock that retails for $5,700 but he could sell it to me for $3700. When I told him we were not going to purchase now he said we need to call when ready. I suggested he call me in 2 weeks. He again said we would need to call CM and then abruptly hung up. Very rude way of treating a potential customer and makes me wary of doing business with CM.
I purchased a Legacy bed. After 18 months it stopped working with the bed stuck in one position. Replacement parts are under warranty but after 2 months repairman still hasn’t received them from craftmatic. No one at the parts department will answer the phone.
My daughter tkinks this mattress is the best she's ever had . She's 19yrs old ...View More Reviews
I wake up totally refreshed WITHOUT back pain.
I seldom leave reviews, but I was really happy with the customer service. They actually spent a quality time to talk to me almost 35 min to help me with the purchasing process. This mattress brand is new, but I believe they will get famous one day! Comfortable & Quality guaranteed just like their name Qomfort!
This is the best mattress ever!
Just the right firmness that I'm looking for! Solid choice for myself!
best mattress you can find for this price. Shipping was fast too.
My back doesn't feel pain after using Qomfort mattress. Great product!
The bed in a box looks really cool. I never see a mattress that is packed in a box like Qomfort. I called their customer service a week ago and was just curious about the difference between their mattress and normal memory foam. The customer support was patient and explained to me that they have a special gel that can keep body cool. Normal foams are usually hot and warm after a long sleep.
Usually, I slept on one side and some mattresses that I tried in the stores are not that comfortable and are quite expensive. Just a couple weeks ago, I saw an advertisement on facebook by Qomfort. I contacted their customer support to learn more about the mattress, and I am really attracted to their 100 days free trial and free return service. I thought if I did not like it, I can return them for free and no risk. It took me a few days to get used to it, but now I am totally sleeping really good with this mattress. Good customer service and good product.
My wife and I slept well on the queen size Qomfort mattress. I was initially skeptical about this mattress but I was recommended by my friend who just bought his king size bed with Qomfort. He said it was really worth the money and we decide to try it too. It was really awesome and comfortable, never expect a high quality memory foam mattress would be so affordable. I checked on several traditional mattress stores and they cost more than $600 for a decent queen memory foam.
I feel like I wanted to support this mattress company, because I was really in love with their “cool” mattress! Qomfort mattress is very different from the memory foams that I used to sleep on, it is like what it means. The mattress does not sleep hot, I sleep soundly with my body temperature keeping real cool. Definitely recommend this to any friend!
This is a new company and I have never purchased their mattresses before. I was skeptical about it at first, but their customer service was outstanding. So I decided to give it a try since their mattresses are considerably affordable with such good quality. I purchased 2 queen beds and delivery was fast and prompt. Ever since, I have fell in love with these mattresses and introduced them to family and friends.
I was really in love with their “cool” mattress! Qomfort mattress is very different from the memory foams that I used to sleep on, it is like what it means. The mattress does not sleep hot, I sleep soundly with my body temperature keeping real cool. Definitely recommend this to any friend!
Delivered to my home after 5 days. Great mattress! I love it!
The delivery was quick, the mattress expanded well within the 24 hour period, and it is very comfortable. The only problem is that the sides have no firm support, but you can't really expect that from this type of mattress. I was happy enough with it that I've purchased a second mattress, and am awaiting its delivery this week.
this bed is super comfortable and definitely worth the money. I'm a 220lb male and although its a little soft for me its definitely better then other beds i have slept on.
I have not slept on it long enough to say much however, so far I Love it!!!
Hey, this is actually my first time reviewing a new mattress haha~ Since I have nothing to do now, I will try to write some. Umm, I like how the mattress was delivered fast to my house, and plus the free trial. This mattress gives me almost zero hassle. I thought the price was pretty much cheaper than most bed in a box startup. After comparing, I thought I will try it since there's no risk. Now, guess what, not gonna give it back, I even refer to my other friends newly wed. Recommend to anyone!
I saw a couple reviews from other mattress review website and decided to get this mattress. I like the Qomfort Mattress that it has a strong support on my back and good recovery the next day. Not joking, I slept a night, and I felt totally different. Quick recovery, no back pain. Quality and prices are worth my money.
Solve my back pain problem, really. Comfortable mattress, not too firm. I would say this is a medium firm mattress, not bad, I like it.
Still have back pain .
good, but only good. Sleep is very important, so I can't skimp out. This mattress performed average.
The queen mattress came in just 2 days and it is comfortable! Totally recommend everyone to try it out. The thickness is just nice as well.
I love this mattress ! It felt so comfortable. I was afraid that the quality might be below expectation, but after receiving it, I can tell you that the mattress is of excellent quality. Affordable pricing and high quality, thats the best of both world in a box.
I really love this bed! It's extremely comfortable for an affordable price and my lower back feels so much better since I started sleeping on this mattress, about 3 weeks now. For the longest time, I thought I couldn't afford this kind of mattress -- I'm so thankful for Qomfort and their mission to offer an amazing mattress that the 99% can afford!
It took more than 10 minutes to expand to it’s original shape, which is not much slower than I expected. Compare to Tuft and Needle Mattress I had before, this one is little softer. So far I slept good on this mattress. I had neck pain now and then before but felt better with this mattress. This is the best mattress!
I feel like this is really cool and comfortable mattress, medium firmness, delivery is fast and no hassle. No issues and no complaint about this! Perfect!
I have slept 4 nights on Qomfort Mattress. This mattress is much better than the memory foam mattress I bought from IKEA. I don’t feel any heat issues any more during the night. It has the right level of softness for me, love it!
The Qomfort mattress had exceeded my expectation. Just sleeping on it makes me feel really relaxed and comfortable, definitely worth the purchase. So far I slept good on this mattress. I had neck pain now and then before but not with this mattress. Good quality and fast delivery!
This mattress is comfortable and with really affordable price. I was trying to find a memory foams with a good price but most stores online are selling at a price more than $600 for a queen size bed. This company even offers 100 nights sleep free trial, I thought it will be good to give it a try. However, now, I do not have any thinking of returning it because it is really comfortable and exceeded my expectation. Really love it
Anyone shopping for a new mattress knows how difficult it is to make the right choice. For me, it was more of an investment in overall health than just buying a necessary piece of ome furniture. I considered many angles: level of support, size, hypoallergenic materials, price, convenience. I couldn’t fathom dealing with an old-school mattress store salesmen so I decided to buy a foam mattress online. Taking time to research different options, I discovered Qomfort and have been very happy ever since. With the lowest price and better perks than other brands, I knew I made the right decision. Thanks to Qomfort, I sleep soundly every night.
Got it 3 days right after I order. Great Mattress Much better than the one I bought from Ikea last year.
Good deal on both website and amazon!
Love this mattress!
This mattress is comfortable and with really affordable price. I was trying to find a memory foams with a good price but most stores online are selling at a price more than $600 for a queen size bed. This company even offers 100 nights sleep free trial, I thought it will be good to give it a try. However, now, I do not have any thinking of returning it because it is really comfortable and exceeded my expectation. Really love it!
I came across this website and I saw there is actually a 100 nights free trial to try out the mattress, so I decided to try it. I was afraid that the mattress that I slept on will not get me adjusted to its firmness as I usually need a longer time to get myself get used to the mattress. Just tried a few days, and its firmness level, I would say 7/10, exactly what I want. Not going to return it, better than the previous mattress that I slept on before I moved to this new house.
Mattress is good! Better than the mattress I bought from Ikea last year.