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Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
Puffy is an online mattress brand that makes three mattresses: The Puffy Mattress, The Puffy Lux Mattress, and The Puffy Royal Mattress (Limited Time: Get $300 Off Mattresses). Each of these offer a high rated memory foam feel that are making a splash in the mattress in the box industry. With the recent addition of coil hybrid versions in their Lux and Royal, folks find these mattresses softer than other all-foam mattresses in a box, which is great for those with a lighter body type. With an aim at providing a higher end all-foam mattress for less than in-store, Puffy is a brand to consider and ships worldwide!
Based on our aggregated reviews and our scoring method, we recommend Puffy in this match up!
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Most sleepers are satisfied with their mattresses overall. This means that there are good scores overall from sleepers, but some had different experiences. There were some that felt discomfort. Learn more about the specifics of these mattresses below!
Mattress support is the secret for keeping things comfy at night and in the morning. These mattresses provide a supportive sleeping surface -- above average in the industry. This is important if you need something more supportive right now. Most reviewers report that these mattresses offer a supportive surface.
Edge support is how much supportiveness there is along the edges of the mattress versus the middle section. These mattresses are well rated on their edge support, but some customers may notice more contouring along the sides of the mattress.
Bowling Ball & Density Tests
The bowling ball test is good at measuring mattress firmness. It is also great for figuring out if there is supportive evenness or if there are peaks and valleys. Overall, these mattresses provide good even support initially.
Getting a durable mattress is essential to shoppers, but some brands focus more on shipping product than they do about quality. Luckily, these mattresses are above average when it comes to durability. Most customers are happy with their mattress after 5 years, but some heavier folks may find that it breaks down faster for them.
Having a good customer satisfaction rating is a good place to start before looking deeper. Based on online customer sentiment and review data, these mattresses are highly regarded by customers. Overall, customers are comfortable with these mattresses and report having good experiences with the brand itself. Take a look below for the mattress specifics!
These mattresses can be described as supportive for most, which means they cradle the body to align the spine for most sleepers. That said, there are rare reports of support issues, so make sure to make sure that the materials align with your body type and sleeping position.
Overall, these mattresses are reported as having good edge support, which means most don't have any problems sitting on the side of the mattress comfortably.
Bowling Ball & Density Tests
In tests that measure to see if a mattress has even support throughout the mattress, the support across the surface is solid and even. That said, some reviewers complained about support issues over a long horison, so make sure your selection works for you before buying.
It's a big win financially if your mattress is super durable and remains comfortable. And that totally connects to why durability is such a big factor for mattress buyers. That said, lots of brands are more concerned with profit. Even still, there are some brands that do a good job making durable products. These mattresses are highly regarded when it comes to longevity. These mattresses should do a great job for up to a decade for those of average builds. Those who are heavier may have slightly time.
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The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
I ordered the bed, but did no get one I thought I ordered. I started calling the day it was delivered. Never could get anybody to help me. They would promise a call back, never called back. I have never had a company give me the run around as this company has. Even the the people that delivered it did a poor job, will never order from this company again. Was an expensive lesson
Received bed, deliverers could not assemble it, and the legs were missing. I called Craftmatic..legs would be sent, call them when I received them. Took 6 days for legs to get here (I would have thought they would have sent them Priority, and shipped overnite..NO), They gave me a number to call for Technician to assemble. I called, I was told they would get back to me....they never called. I called a second time, same thing, they never called back. In the meantime I am without a bed for 2 weeks...couldn't get someone to assemble it. I finally called and told them to come get it, as I was fed up with the whole thing, and just wanted to get rid of it. I will never recommend Craftmatic to anyone after going thru all the phone calls and not getting anywhere.
When I ordered my Legacy - to replace 5 year-old regular twin bed - the saleslady was great. Found one on sale that was never claimed and they gave me the same price as the one reclaimed. It was President's Day sale and the bed was set aside for me, somewhere in Chicago. I am in Central NY. This was in March. I thought the bed would be delivered within 2 weeks; credit card purchase but it wasn't put on my card until much later, when they finally gave me a delivery. Well, no one told me that they couldn't deliver any furniture in NY due to COVID-19. They could have told me this or mailed me or emailed me a long time before this. I kept getting the runaround. Finally i May, they gave me a delivery date, but I said I won't pay my Visa charge until the bed was in my house. They did deliver it but I had to wait until a technician was available to set it up. I was told they would remove my old bed. I found out that wasn't true, but luckily I had given it away to someone in need. Finally got two technicians to set up the bed. A few weeks later, I found that the mattress kept moving and should have been anchored to the under-mattress (I'll call it a box spring for now, but it wasn't technically a box spring). I called the company service number to have a technician come with whatever parts were needed to anchor the bed. That was almost three weeks ago. I've called a few times to check on my request, but get voicemail to leave my info. Also, in looking through the owner's manual, there is a holder for the remote that we never received. So the bed is fine (or I wouldn't have bought a second one) but service is terrible. They have all my info and do not return calls or give any indication when my issue will be corrected. I realize we are in a pandemic situation, but they could tell me this might affect a service call, instead of leaving me hanging all these weeks.
My elderly mother purchased a $2000 craft magic bed. She was promised take away and quick delivery. She had to chase them down to get it delivered with upteen excuses from them. It finally came but only the base, then she had to chase down installer and mattress. They didn’t even take to her room but left it inside front door. I’d expect with a $190 delivery fee and the promise to set it up that they would have followed through. Then they broke promise and left us with old mattress and box spring to discard. I will never do business with them again. Not worth the $2000 plus she paid for it. Service was dispicable. Luckily she had us to help her but no way she could have managed it alone with her age.
I have been a Craftmatic owner for over 20 years and am well pleased with it. My problem is with the internet sales people I had extensive tree damage from a storm, insurance agreed to replace my Craftmatic mattresses. I called Pompano Beach, Fl and got a lady named Cheryl Palmer. She gave me the price of $3531.00 for two mattresses. I told her I didn't think insurance would pay that. Whereupon she asked if I would allow her to speak with the ins adjuster directly. I told her that was fine with me. I gave her the Phone # and claim # of my policy. She called the adjuster and he agreed to pay for the mattresses. At no point did I say I wanted the mattresses nor give anybody permission to order them. I left three different messages for Cheryl and received not a peep from her. I like Craftmatic products, but some sales associates need training in procedure by letting the customer say yes or no. Too much high pressure and won't return phone calls are my complaints.
Bought a bed at Leon's.they delivered wrong bed.then delivered wrong bed.they said only 1 exchange per order. Paid 4000 and cant use bed.too hard.check Leon's reviews before buying
Typical sales presentation with good arguments for purchasing a split queen. Even pointed me to a system in stock that retails for $5,700 but he could sell it to me for $3700. When I told him we were not going to purchase now he said we need to call when ready. I suggested he call me in 2 weeks. He again said we would need to call CM and then abruptly hung up. Very rude way of treating a potential customer and makes me wary of doing business with CM.
No bounce. Very comfortable. Had some minor back pain with the old mattress and now it's gone!View More Reviews
This Puffy is just the perfect amount of soft & firm and we can't stop loving it.
After 2 weeks of having the Puffy mattress, I can say that is has been nothing but pure pleasure sleeping on it at nights. It took us couple nights to adjust from a spring type to a memory type but now there is no way I will ever sleep on a spring one again. I feel it slightly adjusting to my body and protecting my pressure points. In my opinion is on the firmer side and that's why I like it so much. My last mattress was on the softer side and after 6 months it started to get deformed. We have been very happy with our mattress so far.
Wonderful quality mattress! Never expected it to be this nice right out of the box.
Arrived at our door quickly. No strong odor out of the box and it expanded within minutes so we even slept on it that very same night even though they say it fully expands in 24-48 hours.
Recommend it! I have to give it up to Puffy for having not only a perfect mattress for my wife and kids, but also having a customer service team that will go out of their way to help us out. For some reason FedEx was not updating the tracking information for 2 days, so I called in and the service team member helped us track it down a assured us that we will be getting the mattress.
WOW Great Price. Very nice cover and overall cloud design. We literally saved a few thousand dollars on this mattress, we made the purchase for the King 2 months ago so I had time to check it out before writing something on here. My wife and I both agree that Puffy has very good body support that does allow and sagging into the bed. I used to move around a lot at nights causing my wife to wake up so that problem is solved. I move around a lot less now and when I do she says she doesn't feel anything and sleeps through he night.
So far so good with our Puffy Mattress
My old mattress was a heat magnet. My fav thing about this new mattress is that it does not trap heat like my old Temper Pedic did. I would definitely recommend this mattress especially for the price, it is a great one.
This mattress is the bomb. It's literally the best ever. Highly recommend it to any and everyone. I like soft mattresses and my wife likes firm ones and we're both ecstatic about it. She's also 36+ weeks pregnant and sleeps like a newborn on it. Plus, it was cheaper than our last brand new mattress from Mattress Firm. Go get one!
We were sceptical to purchase a mattress that we had not only never heard of but also never tried out, but this proved to be a great risk to take. The mattress is as described, very supportive without feeling like a very firm mattress. We had been sleeping on a Sleep Number bed for 15+ years so needed to renew the bed. We had only considered another Sleep Number bed (because we had heard that it was the best out there)until my husband did some reseach into what had been voted as the most comfortable bed by consumers and thats when he found out about the Puffy. Now we have changed our opinion and will definitly by the Puffy mattress for the other beds in the house as they need changing. We would highly recommend this mattress.
like the feel of the mattress however, i'm not quite convinced. I am having back issues, not sure if they are due to having a foam mattress, new mattress or just not a right fit for me.
Love it very comfortable easy to put together!!
Good mattress. Pleased so far
Haven’t slept this good in a long time. Makes it hard to get up for work in the morning.
My wife and I love it.
My daughter says the best sleep she has ever had.
I had called myself a light sleeper pre-Puffy. I am now sleeping through the night and feeling great’
WOW! We Love our new puffy mattress
It’s soft but holds you firmly. I love it. It helps my back and hip pain.
I wanted to wait a couple of weeks before I sent my review. The purchase and shipping were great, arrived in 4 days to my front door:) my lowered back feels better that it has in years. I sleep soundly through most of the night and I like that I don't disturb anyone when I roll around etc!
I've had my Puffy Mattress for about 1 week. I'm still getting used to it. All I can say is I go to bed about 11ish then my alarm sounds at 6 am. By day 3, I did not wake up exhausted and stiff. I'm sleeping through the night. I love it.
I just recently moved and took a chance on purchasing 2 queen size Puffy mattresses based on reviews. I am so happy I did for as the name implies, its like sleeping on a cloud. Very very comfortable and no more back pain. Thank you Puffy. Ron Ret USN Submarines
I’m in love with this mattress - it’s like sleeping on a cloud. It’s not too firm or too soft, it’s just right and makes you feel very light.
My husband and I both love the new Puffy mattress we ordered. No complaints from either of us. I am sleeping so much better!
We've had our bed for less then a month and so far it has been a great mattress. I've been sleeping very solid, not waking up in the middle of the night. The whole experience has been great. Thank you!
Love Love Love it! Super comfortable on my hips. Stays cool to sleep. Finally sleeping thru the night again. Highly recommend giving this mattress a try.
This mattress saved my back. The pain I woke up with every morning was gone after the first night of sleep on this mattress. Now I’m waking up earlier feeling more rested.
Very comfortable. We love it!
This mattress is a great one we really like it!
Went from 5 hours a night to easily 8 hours of good sleep within 3 days after I got it.
Two words: LIFE CHANGING!
My 3rd mattress. No need to break it in. Which some mattress company's say you need to do. Comfy from the start. I started to wonder If I would ever find a mattress that would help my aches and pains. It's all good. We're happy
We’ve only had our Puffy mattress for about a week, but so far so good!! It is quite firm but very supportive. We like a little softness on the top of our mattress and since you don’t get that with any memory foam mattress, we added a fiberbed mattress pad on top. The mattress is very good quality.
Best night sleep in years. Quick and easy ordering and FAST shipping. Highly recommend
great for my shoulders and hip pains. would highly recommend.
I think the mattress is very comfortable, my neck pain has completely disappeared. However I am a back sleeper and I can't sleep very well due to getting extremely hot and sweaty. Hopefully this will get better cause it's very difficult to get any sleep when you feel so hot/cold. I also Love that we can get in and out of bed without disturbing each other. Its amazing. Our old bed squeeked and bounced when one of us even moved or adjusted.
So far so good it has only been 1 week
Wow you can rest assured this is a quality investment you will be telling your friends and family about