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Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
Oso is an online foam mattress in a box company owned by Reverie, which makes lines of luxury foam mattresses and adjustable bases. Where Oso is different than other brands is that it has Dreamcell™ foam springs, which are made of latex foam and provide added support in the base layer, while being ventilated and cushioning the body without pressure points. Most folks like their Oso mattresses!
Based on our aggregated reviews and our scoring method, we recommend both Craftmatic and Oso in this match up!
By using customer reviews, you can create a better list of potential mattresses to target. Customers report being very satisfied with these mattresses, but some weren't as pleased. Found below are customer reviews and more specific information on the feel -- research on to make sure one of these works for you!
These mattresses do well when it comes to support. Though some reviewers don't agree 100% with the firmness specs of these mattresses, the majority of customers like the level of support these mattresses have.
Edge support is really important for folks that spend a few minutes sitting on the side of the mattress or like to lay down on the edge of the mattress. These mattresses have good edge support and they should supportive enough for most customers.
Bowling Ball & Density Tests
Bowling balls are a good way at measuring mattress support and firmness These mattresses provide above average evenness in support across the surface, which means they should work with your body to align the spine properly.
Good durability when it comes to comfort is one of the best factors in selecting a new mattress. Though there are some reasons, like a changing body, that would mean we should update our mattress sooner than 15 years, we would all be happier if we knew our mattress would really last. These mattresses are competitive when it comes to durability. Most sleepers will be comfortable with these mattresses over 7 years, but some had issues with the feel. If you are a heavy person and worried about durability, take a look at some of the customer reviews before puchasing.
Looking over customer reviews and ratings is a strong way to figure out if a company will meet your criteria. Customers rate these mattresses highly for comfort, but there are some that didn't agree with the feel of the mattress. Look at the details below to see if one of these will work for you.
Some people think mattresses that are supportive are also always firm, but when we talk about support, we talk about material that works with your body to support the spine. Most folks find this mattress supportive, but rarely, some customers are not always happy.
Most reviewers describe these mattresses as having good edge support, which the preference of those who sit on the side of the bed or enjoy laying on the edge of the mattress.
Bowling Ball & Density Tests
The bowling ball test of even support is important to figure out if the mattress will provide a good surface to support the spine. These mattresses do a good job overall, but if you have wide hips or shoulders, double check the firmness.
Mattress durability is essential for budget conscious mattress shoppers. But, with mattress makers competing strongly for profits, it isn't always simple to discover. Luckily, with data from customers and material craftsmanship, these mattresses are better than average when it comes to durability and will remain comfortable for over 5 years for most. But, some folks who are heavier may experience some loss of longevity.
The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
I ordered the bed, but did no get one I thought I ordered. I started calling the day it was delivered. Never could get anybody to help me. They would promise a call back, never called back. I have never had a company give me the run around as this company has. Even the the people that delivered it did a poor job, will never order from this company again. Was an expensive lesson
Received bed, deliverers could not assemble it, and the legs were missing. I called Craftmatic..legs would be sent, call them when I received them. Took 6 days for legs to get here (I would have thought they would have sent them Priority, and shipped overnite..NO), They gave me a number to call for Technician to assemble. I called, I was told they would get back to me....they never called. I called a second time, same thing, they never called back. In the meantime I am without a bed for 2 weeks...couldn't get someone to assemble it. I finally called and told them to come get it, as I was fed up with the whole thing, and just wanted to get rid of it. I will never recommend Craftmatic to anyone after going thru all the phone calls and not getting anywhere.
When I ordered my Legacy - to replace 5 year-old regular twin bed - the saleslady was great. Found one on sale that was never claimed and they gave me the same price as the one reclaimed. It was President's Day sale and the bed was set aside for me, somewhere in Chicago. I am in Central NY. This was in March. I thought the bed would be delivered within 2 weeks; credit card purchase but it wasn't put on my card until much later, when they finally gave me a delivery. Well, no one told me that they couldn't deliver any furniture in NY due to COVID-19. They could have told me this or mailed me or emailed me a long time before this. I kept getting the runaround. Finally i May, they gave me a delivery date, but I said I won't pay my Visa charge until the bed was in my house. They did deliver it but I had to wait until a technician was available to set it up. I was told they would remove my old bed. I found out that wasn't true, but luckily I had given it away to someone in need. Finally got two technicians to set up the bed. A few weeks later, I found that the mattress kept moving and should have been anchored to the under-mattress (I'll call it a box spring for now, but it wasn't technically a box spring). I called the company service number to have a technician come with whatever parts were needed to anchor the bed. That was almost three weeks ago. I've called a few times to check on my request, but get voicemail to leave my info. Also, in looking through the owner's manual, there is a holder for the remote that we never received. So the bed is fine (or I wouldn't have bought a second one) but service is terrible. They have all my info and do not return calls or give any indication when my issue will be corrected. I realize we are in a pandemic situation, but they could tell me this might affect a service call, instead of leaving me hanging all these weeks.
My elderly mother purchased a $2000 craft magic bed. She was promised take away and quick delivery. She had to chase them down to get it delivered with upteen excuses from them. It finally came but only the base, then she had to chase down installer and mattress. They didn’t even take to her room but left it inside front door. I’d expect with a $190 delivery fee and the promise to set it up that they would have followed through. Then they broke promise and left us with old mattress and box spring to discard. I will never do business with them again. Not worth the $2000 plus she paid for it. Service was dispicable. Luckily she had us to help her but no way she could have managed it alone with her age.
I have been a Craftmatic owner for over 20 years and am well pleased with it. My problem is with the internet sales people I had extensive tree damage from a storm, insurance agreed to replace my Craftmatic mattresses. I called Pompano Beach, Fl and got a lady named Cheryl Palmer. She gave me the price of $3531.00 for two mattresses. I told her I didn't think insurance would pay that. Whereupon she asked if I would allow her to speak with the ins adjuster directly. I told her that was fine with me. I gave her the Phone # and claim # of my policy. She called the adjuster and he agreed to pay for the mattresses. At no point did I say I wanted the mattresses nor give anybody permission to order them. I left three different messages for Cheryl and received not a peep from her. I like Craftmatic products, but some sales associates need training in procedure by letting the customer say yes or no. Too much high pressure and won't return phone calls are my complaints.
Bought a bed at Leon's.they delivered wrong bed.then delivered wrong bed.they said only 1 exchange per order. Paid 4000 and cant use bed.too hard.check Leon's reviews before buying
Typical sales presentation with good arguments for purchasing a split queen. Even pointed me to a system in stock that retails for $5,700 but he could sell it to me for $3700. When I told him we were not going to purchase now he said we need to call when ready. I suggested he call me in 2 weeks. He again said we would need to call CM and then abruptly hung up. Very rude way of treating a potential customer and makes me wary of doing business with CM.
Amazing mattress and Amazing company! I am a professional athlete who competes for TeamUSA and I can't believe the difference this mattress has made in my performance and recovery! If you are looking for a new mattress I highly recommend this one!View More Reviews
All I can say is: get it and try it. You will love it.
I got the mattress and immediately fell in love with how well it treats my back. I can sleep most of the night on my back, with little to no need to toss and turn. My sleep on this mattress definitely feels more restful, and I don't wake up with as many aches and pains. I had a concern with a seam on the mattress, and the customer service was superb. All my questions and concerns were treated patiently and professionally, and met with outstanding resolutions.
I would not hesitate to recommend this mattress to friends and family. I am happy that they offer such a great return policy, because even though I didn't end up needing to use it, it made getting the mattress feel like a safe decision.
I have had the OSO queen size mattress for about 3 months now, and I wanted to wait for a few months before rating it. My wife has had back issues for about 15 years and it seems like we have spent thousands of dollars trying to find the right mattress. We have tried every kind of spring mattress and even tried other memory foam mattresses. My wife has not been able to have a decent sleep in a long time often waking achy and tired. When we received the OSO mattress in a box, very neat by the way, I opened it up and let it puff up for a few hours before bedtime. We tried the firm end the first night and found it was a little too firm for my wife, so we rotated the mattress to the soft end. After three weeks of sleeping on the soft end my wife was still waking up with a sore back, which worried us. But, after the three weeks, she started sleeping longer than her usual 5 hours a night. It was gradual, but now she is up to a 8 or 9 hours of sleep a night and she is loving the mattress. I guess she needed to work out the kinks from the previous bad springy mattresses. Based on how my wife is feeling these days, I would highly recommend this mattress.
Thank you OSO for your amazing design!
I'll admit it, I was a bit worried about buying my mattress online. I mean, who wouldn't be?? That said, I could not be more pleased. I have had the best three nights of sleep I have had in years, and it's legitimately due to my new mattress. I love the plush/soft side, and my Boston Terrier loves the firm side!
Seriously - thank you for providing an affordable, well-built, non-toxic, comfortable bed.
I have had major numbing in both of my arms while I sleep since 11 years ago. I awaken numerous times a night and have to reposition my arms so they will wake up. My husband and I received our OSO mattress a few months ago. The first morning after sleeping on this mattress, I woke up and realized my arms were not numb. Every night since then has given me the same results. I am so happy to finally sleep and not have the numbing issues I was having. I just can’t believe how much of a difference a mattress would make. Thank you!!!
My husband and I have been sleeping on our new OSO for a couple months now. The setup was super simple. The mattress is supportive yet soft. Our favorite part is that we don't disturb the other person when moving/shifting! So glad we invested in quality sleep.
I really appreciate the option of using the soft or firm side of this mattress. I prefer the soft, and find it very comfortable to sleep on. My wife and I are able to move on our side of the bed without causing much noticeable disruption to each other. We are very impressed with our new OSO mattress, and are very glad we made the purchase..
We love our OSO Mattress. We bought it after reading a friends review and thought we would take a chance. We are so happy we purchased it. No other mattress has been this great, it offers support while still being soft and comfortable. Thanks OSO!
This is the first mattress that I've ordered that was delivered in a box and I'm never going back. It was quick, free shipping, and I was able to open it and lay it out easily. I love how soft it is and how well I sleep every night! I will never go to another mattress.
I'd forgotten the experience of a true, undisturbed 7-8 hours of sleep! But I have it most nights on our new OSO mattress. My shoulders sink right in given being a side sleeper and I'm totally acclimated to the soft side. Very happy with the experience!
We purchased this bed for our toddler daughter as her "big girl bed", and not going to lie, we are all a bit jealous of her at this point! It is so soft, but just firm enough for a toddler! It is actually also perfect for cosleeping, not to firm or too soft. We have another bed made by a similar company and this one wins by a mile. Recently my mom came over and layed in the bed saying her back hurt. After getting up she felt so much better she literally ordered the bed the next day! Big fans over here...clearly ;)
I've had probabaly 7 different mattresses in my life and this has been the greatest! I wake up feeling refreshed and not sore like I'm used to. It's quite an upgrade! Thanks Oso!
The OSO mattress is extremely comfortable - it is nice and soft yet still supportive. I like the removable/washable cover, which will make it much easier to clean when needed. I would highly recommend trying one and would not hesitate to buy another the next time I need to replace or upgrade a mattress!
This is a great mattress. This is my second foam concept mattress. I will never go back to the traditional box-spring style. It really provides support where it is needed most. I would highly recommend.
This bed is amazing. You will not find a more comfortable or versatile bed at this price!! 10/10 would recommend.
The mattress arrived ahead of schedule in a box that was smaller than I expected. The sales person I spoke to when buying the mattress told me that we should move the box into the room before opening it. We put the mattress in our frame on top of the box spring and as soon as we cut into the plastic the mattress started expanding. The vacuum seal is unreal on these things! Within two minutes we had a regular size mattress. This mattress is absolutely perfect for our guest room! When I called my mom to ask if she preferred a hard or soft mattress for her visit she was grateful to have a choice (she picked soft!). Thanks OSO!
My OSO mattress is seriously amazing! I love the option between firm and soft and honestly, they both feel great!
Whenever I have friends stay over, my favorite thing is that I can't feel them move at all! I would definitely recommend this mattress to everyone, especially to anyone sharing a bed!
Worth every penny!!
I had terrible back pain and then started taking tylenol before bed. That helped some, but I would still get up with back pain. We got this new mattress and I haven't had to take Tylenol for my back and I now wake up without pain and can finally enjoy my day!
I got my new OSO mattress two weeks ago, and have loved every night of sleeping on it. I've woken up without ANY back pain, unlike the tightness I had every morning on my old mattress.
I also love the versatility of being able to choose soft or firm! I had no idea what my preference was, and the OSO made it easy to take the leap because I wasn't forced to choose. (I've been sleeping on the soft side.) And with their return policy, I had even more peace of mind.
This bed is amazing!!! When it first arrived I unpacked it and laid down a few hours later (after passing out immediately on it) I moved it to my bedroom. I would and have highly recommend it to anyone!
My husband and I purchased our king sized OSO mattress about 2 months ago. We have been thrilled. The set up was simple and getting it into our condo (up stairs and around corners) was no big deal with the creative packaging concept. It also had no chemical odor when we unpackaged (which I was concerned/skeptical about).
We sleep on the firm side and both love it. It is as cool as it claims (no waking up with a sweaty neck and back). I also struggle with poor circulation and arthritis and used to wake up every night with limbs that had fallen asleep/very achy from the bends and pressure points of our traditional mattress.
I have had significantly less issues with the OS0 and feel comfortable highly recommending it for arthritis/back pain. When it's time to purchase again, we will stick with OSO and never go back to a traditional box spring.
We are happy to finally have a mattress that is quiet, and comfy to sleep on. For years our classic mattress would bounce and make noise with every turn.
The OSO is like lying on a soft raft, supporting the parts that need it most. We like the "firmer' end now but anticipate switching to the soft end as we want- I enjoy options.
If you buy an OSO, buy sheets with regular pockets (not deep) for a smoother, unwrinkled look.
Love the versatility of soft and firm. Moving it in was so great compared to moving out our old king (traditional mattress).
Overall we like the mattress a lot.
Ive had a Sleep Number for years me and my wife like it. But... even with 20 levels you still particular for no reason feel like you are sleeping on an air bed at your moms house lol. We got a California King OSO, to replace the Sleep Number California King. This was a great decision, my wife was so in love she sleep through her work alarms. Its a great bed, id recommend it to anyone.
I've had my OSO now for over 7 months and couldn't be happier!
At first I was a little nervous purchasing a bed online. However, the 101 Night Promise helped me make the plunge! I loved being able to try out the bed in my own home to make sure it was right for me. I currently use the soft side, but knowing I can change over to the firm side if my preference ever changes is very comforting.
In addition, as a (somewhat) recent college graduate who is prone to moving every few years, the flexibility of the foam mattress and portability (being able to fold it and transport in my compact car) is also a huge plus.
I usually wake up 1-2 times during the night. With this mattress, slept completely through the night. Materials look super high quality, love that I could fold it up to get it through doorways.
I love the Oso mattress. There are some nights when I need to lay on the soft side and other nights when I need more support. I don't have to worry about needing a new mattress for different needs. The Oso mattress has also been very kind to my back after major surgery. I love it!
I've had a king size mattress for a few weeks now and this thing is amazing. I have never owned a foam mattress before and this is a great introduction. I love that you can choose what side to sleep on depending on how your body is feeling that day. Top notch!
I’ve never really had a comfortable mattress before so this has been one of the best decisions we've ever made! I’ve struggled with back pain for a few years and my pain has significantly been improved and I feel a million and one times better during the day!
The first night we tried the mattress we slept on the firm end and had a great sleep. The next night we slept on the soft end. We slept ok but it just seemed too soft. Even sitting on the bed putting socks on, it was just too soft. We would love a mattress that was completely firm.
Very luxurious feeling mattress, yet with a sleek and modern design. I really liked the handles, made it easy to move into my apartment and it's lighter weight. I started with the firm side them switched to soft. Love my OSO mattress! Would highly recommend!