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Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
Ortho mattress is a southern Californian mattress retailer that sells their own brand of mattresses along with name brands like Serta and Tempur-Pedic. Their mattresses are made predominantly for the budget conscious shopper and come in either innerspring, hybrid, or memory foam options. Most folks like their Ortho mattresses, but some have had issues with durability.
Based on our aggregated reviews and our scoring method, we recommend Craftmatic in this match up!
See Our Full Review of Craftmatic
With brands investing in managing online reputation, it's difficult for the average shopper to get to the truth of customer satisfaction. That said, overall, these mattresses are reviewed well by sleepers. However, there were a few complaints from customers that didn't feel as cozy so make sure to research the below specifics to learn if this mattress will work for you!
Having a supportive mattress is key to having a good night sleep. These mattresses perform above average in terms of support. This is important if you don't have a supportive sleeping surface right now. Most folks report that these mattresses are supportive initially.
Edge support is how much support there is on the sides of the mattress versus the middle. These mattresses provide solid edge support overall, but some may experience sinking or contouring along the edge of the mattress.
Bowling Ball & Density Tests
The bowling ball and density tests are good measures of mattress firmness. It is also a great test for measuring evenness of support across the surface. Overall, these mattresses will give a good amount of evenness of support.
Getting a durable mattress is essential to shoppers, but some companies are not as focused on the longevity of mattresses as they should be. The nice thing is that these mattresses are better than average when it comes to durability. Most folks are still comfy in their mattress after 5 years, but some heavier folks may find that it breaks down faster for them.
If you are thinking about buying one of these mattresses, read more below for added specifics. Sadly, they don't get the best reception from all customers. Some were extremely happy with their purchase, but many others were not as excited.
There are mixed feelings from customers about the longevity of support of these mattresses. Though many find these mattresses comfy initially, if you are larger or have wide hips or shoulders, do some added dilligence before purchasing.
For customers looking for good edge support, some report that these mattresses don't have the best edge support.
Finding a mattress that is highly durable is the best, and when our mattress starts to hurt our backs after a few months, we feel swindled. However, now more than ever, it is getting harder to find lasting comfort. With more choices than ever, many companies are sacrificing quality to make a quick dollar. With these mattresses specifically, some sleepers report problems with lasting comfort. It doesn't mean that durability issues will happen to you if you buy one of these, but make sure to read up on the warranty and return policies before buying.
The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
Great experience buying a mattress. Knowledgeable, helpful, and not sales-y at all. There's a huge selection, but Johnny was able to help us narrow it down quickly based on our preferences and needs. Prices are reasonable (especially when you buy when there's a deal going on). We made our purchase at the end of the day, and the mattress was delivered (free) the next day without a hitch. Highly recommend!View More Reviews
Read the returns policy very carefully. We bought a $2000 mattress here 7 months ago. We carefully selected it in the store and it was delivered the following day. The first night we slept on it the mattress felt as hard as wet sand. I rang Ortho the next day to say I hated the mattress and wanted to exchange it. They told me to check the 'Comfort Guarantee' on the invoice. The customer must sleep on the mattress for 30 nights before exchanging it and there will be an additional $100 delivery fee and a 20 % restocking fee, bringing the cost of our mattress to $2500 (now that is getting expensive). I told them I thought the mattress in the store was much softer than the mattress we were sent. They told me mattresses in the store had softened over time and so would mine. I thought why bother trying a different mattress in the store if the sample mattresses are so different to the delivered mattress? $2000 is a lot for a mattress but $2500 is seriously expensive and out of my price range. Now 7 months have passed and I still hate the mattress and it still is very hard and hurts my shoulders and neck. I wish we had bought from a store with a more generous returns policy.
I had purchased a queen size mattress from Ortho (Culver City, CA) in August of this year. For a long time (since I purchased it) I have been experiencing severe back pains when I wake up in the morning. At first I thought it was because of my pillows or because I may not be sleeping correctly, but after changing the pillows the pains till remained. I consulted a doctor and he told me that it could be because of the mattress! Now, after trying the same pillows on different mattresses and sleeping on that mattress without any pillows, or I would say all possible combinations, I think the problem is with the mattress. When I was at the store, the salesman was not at all helpful. I was there with my friends and all the time he was talking to his colleague while we had to figure out what mattress should we purchase to get maximum comfort. We had to ask for him every time we had a question. Besides, before purchasing the mattress I asked them if there were any exchange or return policies and the salesman told me that the mattress was neither exchangeable not can be returned! Which means that if the mattress doesn't suit you then there's no way you can exchange it with, probably, a better and expensive one and you are stuck!! I have spent over $400 on the mattress and now I cannot exchange or return it. I just wanted to mention that inspite of the poor customer service at the store I bought the mattress and I will say that this was THE WORST $400 I have ever spent in my life.
Went to get a new bed because it was time to move beyond the queen size mattress. I've bought two other mattresses in the past 4 years and this was the best experience by far! Dan was very knowledgeable and respectful and didn't give off that annoying mattress sales hustling vibe I have experienced at other places. We even left after choosing the mattress to just be sure by visiting other stores and that only confirmed that this ortho store was the best place to buy from. Only reason I gave 4 stars instead of 5 was for the range of selection behind their internal brand, but even that was good just not ideal.
Four years ago I replaced my very long term Ortho Cal King Extra firm. It had a 25 year warranty and I had it for about 28 years. I loved that mattress for years and years and wanted to replace it with another, only a Queen based on the space now available. I went to a store in WeHo, CA, listed as an Ortho store and bought what the representative said would be closest to what I'd had and the price would be about $1,500.00, 50% higher than the one being replaced. We’ve had a lot of inflation in the intervening years so I shrugged and said, 'Ok.' I bought it. It was nothing like the one being replaced, much too soft. After about 18 months there started the development of a depression in the part of the bed where I sleep. That depression now requires SEVEN towels to raise the hole to the point where my back is not severely distorted. This is far worse than the Kapok mattress I slept on as a child. The reason for the original Ortho was on the suggestion of the surgeon after a reconstructive back surgery. It worked and I slept wonderfully on that mattress. This new one has a 20 year warranty, full replacement up to five years. I ask you, why would I want to replace it with another expensive piece of junk. I feel very ripped off and would like to know what happened to the products Ortho used to make? In the introductory comments there is mention that Ortho basically is a budget mattress. According to the Individual styles with commentary it would appear that they do have more lower end products than I'd known, but while it might not be the highest end unit on the market, I certainly do not consider $1,500.00 in the budget range. If you are considering an Ortho mattress I would strongly urge you to spend your money on something else. Sign me, "Oh, my aching back!"
This place is a fraud..... I purchased a mattress set paid $1,500.00 for it less than 3-years ago, and the mattress is worthless! I was given a 10-year warranty, which is worthless. I called to get the mattress set replaced since it suppose to be under warranty, because the mattress is sagging, when we sleep you sink into the mattress, which causes us to have back aches and sleepless nights, plus it's difficult to get in and out of bed since you sink in. When I called they said I had to pay $60.00 to have a third party inspector come to my home and inspect the mattress, so I paid since I had no choice, it took 3-weeks to get an inspector to come to my home to inspect the mattress, they I get a letter saying my claim is denied. They do not stand by their warranty, dishonest company.
I have been shopping for a mattress and have visited several stores. Johnny here was the most knowledge and courteous salesperson I have seen in all the stores. He took the time to really understand our needs and concerns and did his best to address them. I would definitely recommend him.
Adam was fantastic he is a wonderful sales man and a great person. You should ask for him anytime you go. He bent over backwards to meet our needs.
My husband and I walked in not knowing what to expect we were greeted by Cliff he listened to our needs made several suggestions was very knowledgeable and helpful. We walked away with a great mattress and very happy with service.
Great mattresses. Great service. I can't say enough great things about ortho mattress. Its a family owned business and even though I am in the military and tend to go to the Navy Exchange I will never go there for a mattress again. Pricewise the better deals and better mattresses are here. Navy Exchange had unknowledgable sales people. The location and delivery is convenient and quick
Just bought a mattress with Bernard at the mission valley location. I was shopping around all day at various places, Jerome's, Macy's, etc but found the best deal here. Not only did Bernard spend time going over the various types of mattresses but he also asked questions to ensure it was the right mattress for me. It was a very comfortable and non sales approach. I recommend you stop by and ask for Bernard if you're shopping around, give them a shot!
The salesman was awkward, condescending, and eventually insulting. He spoke to us like children... He would have never treated us like that had my husband been there. Most uncomfortable sales experience in which I have ever been involved.
Adam was vary helpfull. He got us set up with the best matrices I have ever been on. Got us set up with delivery and protection. This was the best experience of purchasing a mattress or any other furniture in my life time. This man was so friendly and nice, he realy helped us out on getting everything we needed.
I was very happy with their salesman Adam. He is both knowledgable about mattresses and a very likable guy. I felt at ease making my selection and not needing to go to other stores to shop further. There was never any pressure and he worked with me on the price. The delivery was on time as promised. I recommend Ortho and cheers to Adam! ... thank you.
Great customer service. Manager Michael goes out of his way to help and is very knowledgeable on different options. Shop when holiday sales are happening for the best deals.
Great costumer service and great variety of quality products. Michael was very helpful and friendly.
Purchased a mattress and 2 pillows. Do not purchase pillows here! The pillows are the worst. Felt like we were sleeping on rubber tires. They are unusable. I talked to the corporate office and they said I could pay to ship the pillows to corporate office and if there is a defect they would send replacement pillows. I already payed $200 for the pillows and refuse to pay for shipping to their corporate office. They would not honor paying for the UPS shipment. Hope no one else buys pillows from Ortho Mattress. Go to Sleep Train!
As soon as my husband and I walked through the front doors we knew this was going to be the right place for us to get our mattress. there was a very welcoming atmosphere and Scotty was one of the nicest guys ever! ! He really knew everything about mattresses! ! He gave us an incredible deal as we are newlyweds and we will definitely be coming back and referring family and friends. great place great customer service TAYLOR & GEOFF
If you're looking for a great mattress with phenomenal customer service, look no further! This place is the absolute Best! Michael and Joshua are knowledgable, genuine, and patient. They truly have your best interest at heart. Best mattress buying experience .
Ok, here's what's gonna happen. After endless nights, weeks, months, even years of sleeping on a sub-par mattress you're gonna take the leap to get a new bed. You're going to go to Ortho Mattress. You're going to ask for Karl. He's going to be incredibly knowledgable on all the different types of mattresses and beds out there. You're going to try different beds in the store, possibly to humor yourself with due diligence. But really none of that is going to matter because the mattress that you want is the Stearns & Foster Villa Julietta. You're going to melt into this mattress. It's like nothing you've ever experienced before. You're going to look at the price and think, "I can't afford this." Then you're going to mention this review and ask for the "special Karl price". He's gonna take care of you. Within days your new mattress will be delivered and you will live happily ever after. The End.
Good store, very knowledgable staff. Mary was so insightful and caring. My latex mattress is the best and I have her to thank. She was very patient with me. Choosing a mattress can be difficult when you don't know anything about them! These guys know the biz well. Very impressed. I'm extremely happy and I sleep awesome now :) I may go back for the adjustable addition one day.
Came in to browse mattresses as mine was totally ancient and needed to be replaced. All the employees were very helpful here, but adam ended up giving us a great deal that we couldn't refuse, so we ended up getting a mattress that day and didn't need to shop anywhere else! Thanks Adam!
Excellent service from Michael! He walked me through a selection of mattresses for our guest room and I found the perfect one in less than 10 mins! Highly recommend!
Great selection of mattresses and knowledgeable, friendly staff. I highly recommend working with Danny who helped me choose the perfect bed. He listened to what I was looking for and matched the perfect mattress accordingly. He did not up-sell me on an expensive mattress, in fact, he recommended I buy the mattress Ortho manufactures- which I did. They have great prices! He was honest and weighed the pros & cons of the various mattresses. They offer free delivery and free hauling of my old mattress. My sister had previously bought her mattress at this exact Ortho and had a great experience. I will gladly recommend this Ortho location to friends & family.
I've bought several beds from this location. I wouldn't go anywhere else for my mattress needs! PROs: Just bought my second iQ mattress from this store. By far best customer service that you could ever expect! The salesman "Scotty" was extremely knowledgable on all items in the store. We discussed exactly what we were looking for and he knew the perfect mattress for my wife and I. We bought one mattress set 2 months ago and loved it so much that were buying another set for our mom for Christmas. If you need a new mattress, pillows, or bed frames this is the BEST PLACE TO GO IN SAN DIEGO! CONs: Zero!
This place is great. Had the best customer service from Michael. Highly recommend this spot for a mattress
Excellent service here so happy with our purchase! Adam Pennington helped us out and he answered to our 100 questions, let us lay on every mattress and ultimately his initial suggestions were the best fit for us! Super fast service, worked with out budget and stayed at closing to finish up with us. Highly recommend!
Never thought I would rate and write a note about a mattress purchase, however, we received exceptional service and it is worth it to let others know of a great experience. Mike, the manager of this mattress store helped me months ago and explained in detail the features of the final three I was considering. He explained the pros and cons of each and I went with one that just felt better in the store. He said the only advantage of the one I didn't go with was that it stayed cooler at night and with the "good night sleep guarantee" I could exchange of not completely satisfied. I always wonders how genuine that promise was and sure Enough I ended up feeling warm at night and put the guarantee to the test. When I went back, Mike was there and was very receptive to my request to exchange and even had me try the one I wanted again to see if I still liked it. He said no problem Abd in fact that it was great sleep that he wanted for customers and that it was not inconvenient at all and that he was happy to exchange at the very small stated fee I. The guarantee. Kudos to ortho mattress for that policy and for Mike and his store for making it a pleasure to do business. Will shop there again next time needing a new mattress.
We seriously needed a new bed! We wanted a cool, fairly firm bed at a reasonable price. My husband is a back and side sleeper. I am a stomach and side sleeper. We had our work cut out for us... We went to the store on Camino de la Reina to check things out. That is when we met Scottie Beason! He is extremely knowledgeable, asks a lot of questions regarding sleep position and pointed us in the right direction. We are thrilled with our pick and are sleeping so much more comfortably! Lastly, I want to mention the two delivery men (Rolando and Brian) who went out of their way to set up the bed and remove our old bed. They were neat and thorough and very friendly.
I really enjoyed picking up a mattress here. They were quick and efficient with all of the choices. I needed a mattress immediately and didn't have a long time to spend in the store. I was in and out in less than an hour and I have an amazing mattress. I am so satisfied. Michael is a great person to talk to if you come into the store!
This is my second Ortho mattress, and the deal this time was just as great as last time! Adam worked with us for an hour to help us pick out the proper softness. Such a good experience I've even considered getting mattresses shipped from here to my family up north for my sister/her husband and my mom.
A lot more variety than other stores. Easy, a little more than we expected to spend but they helped us out a lot.
I went to this store because of their Sales tax promotion and the need for a more supportive mattress. Scottie was super helpful and answered all my questions to my satisfaction. So I sent my girlfriend over since her opinion really mattered the most. She met with Karl and found the right fit. I went back a week later and made the purchase that afternoon and it was delivered that evening. Now that is service! Highly recommend this shop. The delivery crew was super nice and cooperative. They even covered our old mattress in plastic in our garage, since we were donating it that weekend. Took about 40 minutes from beginning to end. My only complaint is there is a larger space between the head of the mattress and the headboard, so our pillow tends to fall into the gap after returning it from incline to flat. But that is minor at best.
A pretty big showroom with a wide selection of mattresses and very helpful salespeople. There is a parking lot located on the side of the store so no need to drive around looking for parking. You should be able to find a mattress that suits you. As we walked in, we were overwhelmed with the variety of mattresses and what the differences were. Mary helped us decipher what kind of mattress was best for us. She was knowledgeable, friendly, and very easy to talk to. She knew everything about the different mattresses and what kind of mattress fit our needs (taking into account back problems, etc.). She was comfortable and not pushy at all. We were able to get a very good deal on a mattress and felt comfortable with our purchase. They have a generous return policy and warranty. Delivery was free and the entire purchase was just very comfortable and easy. We will be returning for our next mattress purchase.
This was my first mattress buying experience and I'm very satisfied with my visit. Adam is very knowledgeable, non pressuring, and really helps you pick the right mattress for all of your comfort and financial needs! Thank you!!
They delivered the mattress and set it up. I told them it was set too high off the floor. They told me to try it and they would return and adjust it if I still felt it was too high. Well it remained too high. When I called the store they said it would cost me $120 to have them return and adjust it. I complained and they agreed to charge $65. The bed was over $ 4,200. They were in a hurry to get back home and did NOT TELL ME IT would cost me over $120 to have them return. Otherwise I would have insisted they set it up correctly in the first place. The manager acted like it was a big favor to charge me half to return. They also told me I should go buy special adhesive to attach the headboard as they didn't believe the included hardware would work. The customer service at this store sucks. Once they have your money it's very difficult to cancel. Go to any mattress store except this one.
I been shopping for a mattress for a couple of weeks now. Stopped by at Jeromes where I had an amazing sales guy spend over an hour educating me on mattresses, then went to mattress firm and thirdly went to ortho mattress with a guy named Alex. The guy didn't spend 5 minutes with me explaining nothing but rather half ass answering questions and after those 5 minutes he starts pressuring me like crazy that I needed to walk out with a mattress sold by him before I left. This guy has shit for brains! I won't even go back to Ortho mattress or consider them for anything. If they have a sales guy that is so crude and clueless and wants to force a sale when he hasn't spend any time educating me, the only thing he did is shit talk Jeromes and Mattress firm but gave zero technical data about why I should buy from them other than I've shopped enough and should buy their mattresses now. What a crude ignorant buffoon! then when I told him to give me his business card he got all upset and said don't bother ... what a jack ass! ... its hard to pick a mattress by lying on one for a minute but at least the Jerome's guy was a perfect gentleman and educated me rather than pressure me after 5 minutes in the store! ... this guy Alex reminds me of those meat heads that buy a girl a drink in the bar and think they are going to get laid after a 5 minute conversation! lame lame lame!
Loved our experience at Orho mattress today. Scott was super helpful, gave us a great deal, and provided great customer service. This was our second purchase at this Ortho location and my wife and I couldn't be happier with the experience. Can't wait for our mattress to get delivered on Monday. Highly recommend Ortho mattress and especially this location.
The salesman here was terrible. A thicker, bald guy, he was heavily pushing the temperpedic mattresses so much so that he wouldn't even answer questions about the other types without steering the conversation back to temperpedic. He would give no info (which were soft, firm, number of springs whatever), The only things he had to say about other models were reasons why they were a bad idea. Finally it started to feel like a waste of all of our time so I directly said 'We don't want a memory foam mattress.' He then immediately stopped speaking or making eye contact with me and spoke only to my husband, going so far as introducing himself and shaking my husband's hand while making no effort to shake mine! He asked my husband about our budget and when my husband gave him a number (less than a temperpedic) he began pushing the store brand memory foam mattress. When my husband didn't appear to be interested the salesman then stated that if it was a price issue we really did not need a king size and that a queen size temperpedic would be all we needed because we would be moving less because of how restful they are. Seriously?! As someone who has sales experience I understand that there were two things he was probably going for- the fat commission from a temperpedic and the points he received from his store for selling their brand. As a salesperson I can also tell you that when someone isn't interested in what you wish they would buy you suck it up, move forward, and show them something they could be interested in. This guy didn't even pretend to care about what we were interested in. And honestly I'm not sure there was anything I could've been interested in buying because the he was such a turn off I got out of there as soon as possible. I strongly suggest the sleep train right across the street for more options and better service.
We had a great experience at Ortho onWashington Blvd in Culver City. Our salesperson was so knowledgeable and friendly. He was so helpful and answered all of our questions. We didn't realize the multitude of options when it comes to buying a mattress! We found a great mattress thanks to Johnny Sawyer (I think that was his name). Never met a better salesperson! Very nice and genuine. Would highly recommend !