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Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
Nest Bedding is a popular online and brick-and-mortar mattress retailer. They sell a variety of different mattresses, including a high-end hybrid mattress, organic and natural latex and latex hybrid mattresses, and two all-foam mattresses. Nest Bedding has a tradition of innovating based on customer feedback and customers describe Nest Bedding as providing excellent customer service. With pricepoints that are competitive against name-brands, their's a lot to love about this brand.
Based on our aggregated reviews and our scoring method, we recommend Nest Bedding in this match up!
See Our Full Review of Nest Bedding
Nest Bedding: 9.4/10
Nest Bedding: 9.4/10
Nest Bedding: 9.2/10
No Back Pain:
Nest Bedding: 9.2/10
Nest Bedding: $399-$4399
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Most sleepers are satisfied with their mattresses overall. This means these mattresses get good scores from sleepers overall, but some had different ordeals. Some sleepers didn't appreciate the feel in regards to their body. Keep reading to ensure that these will work for your body type!
Reviewers describe these mattresses as being supportive overall. Though the rare sleeper reports that these mattresses aren't the proper firmness for them, the majority of folks feel like there is the right amount of support for their bodies.
Edge support is really important for those that struggle with mobility or sleep near the side of the mattress at night. Reviewers describe these mattresses as good contenders on edge support overall and they should do well for most customers.
Bowling Ball & Density Tests
Many mattress reviewers and bloggers use bowling balls to measure firmness and support. These mattresses do well at providing even support throughout the mattress, which means they should cradle your hips and shoulders while aligning the spine.
Having a mattress that lasts is important to all of us, but some companies are not as focused on the longevity of mattresses as they should be. Luckily, these mattresses have good ratings when it comes to durability. Most customers will continue being happy about their mattress after 5 to 7 years, but some folks that are heavier may find that there mattress doesn't last as long.
Having a positive customer satisfaction scores is a perfect place to start when looking for a new mattress. Based on online customer sentiment and review data, these mattresses are highly regarded by customers. Sleepers report feeling cozy on their new mattresses and have reported good experiences buying. Do more research below to discover if this mattress will work for you specifically!
Mattress support is the secret to waking up refreshed in the morning. You want something that will prop you up rather than sagging and hurting your back. These mattresses do a good job providing support for your body.
Edge support is one of the most important things to folks with mobility issues or enjoy sitting on the side of the mattress. These mattresses provide solid edge support and doesn't sag greatly when adding pressure to the sides.
Bowling Ball & Density Tests
Popular among customers, the bowling ball test provides a good indication of firmness while also showing evenness of support across the mattress. If a mattress isn't even in its support, some may experience some issues with the mattress. However, these mattresses are rated well and shouldn't have that issue.
It's a hard prospect finding products that last decades. Brands, for the most part, rather go after the money than make something that can never ever break. That said, there are still amazing companies to be found. These mattresses, specifically, provide a good element of durability to most sleepers. Most sleepers will find them to last between 7 - 12 years, though those who are heavier may find that they break down faster.
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The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
My husband and I love our new mattress. We are sleeping better than ever.View More Reviews
Purchased this bed a couple weeks ago and wanted to give it some time to make sure before I wrote a review. This Bed is Fantastic! I did so so so much research and reading of reviews on beds to make sure I picked the right one. I'm still trying to figure out what some of the two star reviews are talking about. I'm almost mad they made me so nervous about purchasing the bed. I purchased the King in medium firmness and it is so comfortable....to the point that I was late for work one day which never happens! Keep in mind, my last bed was an old spring one with a memory foam topper. I think what really sold me was the customer service. The people that I talked to on the live chat were super awesome. I spent 10 minutes talking to one guy about my body weight and trying to decide which level firmness I should go with. Another company I was leaning toward was more expensive and didn't have any Black Friday deals. This wasn't a problem but the way they told me was. They went on about how they are a true mattress company unlike these "phony" other ones and that's why they don't give deals.... and you had to pay 100 bucks for delivery. anyway the customer service was fantastic and in my opinion that wins out every time, especially when it comes to returning something. In conclusion, mattress is great, I'm hoping to be able to get their pillows some day.
I wrote a review before for the Alexander signature bed, but it did not get posted. It was either too long or nest bedding didn't like what I said. I ordered the bed in the king size and medium firmness. At first the medium felt very hard and I had to check the tag on the bed to confirm it was medium. After a few weeks the bed softens up very nicely. Overall the alexander signature is extremely supportive and provided great pressure relief. the main issue my wife and I had was the bed slept very hot. We purchased a foundation from nest that was breathable (we were using new tempurpedic flat foundations). We also purchased bamboo sheets, wool comforter and linen duvet cover and four different bed protectors (two waterproof and cooling and two non-waterproof and cotton). Using the organic cotton bed protector the bed was cool enough to sleep on on most days. Ultimately we returned the bed for the hybrid latex. The bed would be a 5 star product if it slept cooler.
I returned my signature hybrid bed for the signature series "medium" because the hybrid did not feel enough like memory foam for me. The new mattress feels much more like a memory foam bed but maybe not quite to the level I was hoping. The mattress does sleep bit warm but overall comfortable. Customer service has been great.
Great bed and really helps with my back problems
I purchased the signature series medium firmness in the king size. I had very high hopes for this bed. I purchased a $2k bed from Denver Mattress about 1.5 yrs ago and have suffered from back pain the entire time. The Alexander arrived from FedEX (dumped in my driveway. Not nest bedding fault, but a lazy fedex driver). When I opened the box there was minimal offgasing, which went away quickly. I originally put the Alexander on a solid tempurpedic foundation. The bed at first felt much firmer then a medium. So much so that my wife wanted me to send the bed back after one day. After about a week the bed softened up very nicely and is a true medium. After the bed broke in a bit it was with out a doubt the most comfortable bed I've every slept in. The only problem was, my wife and I were waking up every night extremely hot. We were both so hot that it was hard to sleep. We tried two different cooling waterproof bed protectors, and a regular pillow-top non-waterproof cotton protector and bamboo sheets. The cooling protectors made the bed sleep hotter. I then purchased an organic stretch knit cotton protector (non-waterproof), the nestbedding foundation (which is very breathable) and the bed did sleep cooler (although I spent hundreds of dollars at this point). By this time I had already ordered the latex hybrid bed from nest to replace the signature bed. Ultimately, I highly recommend the Alexander signature bed to anyone looking for amazing support and an amazing feeling bed. However, if you sleep very hot you might want to look at the hybrid or latex beds. Also, nest beding was very easy to work with on the replacement. They had me donate the Alexander signature bed. I was able to find a very deserving couple that was sleeping on a 30 yr old mattress that are beyond happy they received this bed. Customer service was excellent from Nestbedding. If the bed slept cooler it would be a 5 star review.
The best mattress I've ever purchased!!!
Really liking this mattress, it's been great to sleep on. So much support and nice and thick. It definitely still smells like memory foam though even after having it for more than a month. I let it air out for a couple of days before using and can still smell it. This varies from mattress to mattress I'm sure but just be aware it can happen.
Happy but at the moment having trouble with my shoulders hurting maybe needs to be softer. Contemplating ordering a king size if I can correct the shoulder ache
Bought this mattress because our $3500 Tempurpedic became senile and lost its memory after only eight years. This Alexander Signature series mattress has been great right out of the box. We have been sleeping on it now for about 6 weeks and NO complaints. We highly recommend this mattress & company. Fast , friendly, knowledgeable service.
Ordered online, wasn't sure I'd like it, but everything turned out great. Super soft and comfortable... my mom likes it better than her bed.
We have recently purchased the Alexander Signature series bed, and holy cow, I noticed a difference in sleep within the first week. I felt more rested, and it was sure comfy. It was really easy to take out of a box and move from the apartment building mail office to our apartment. The box ripped while we were carrying it, but it almost made it easier to grip the round mattress than the handles on the box. I would definitely recommend this mattress and nest bedding to whoever is talking about buying a new mattress. We also were able to try it out at an online mattress showroom we have in the Twin Cities called Sleep Sherpa. So if you are not from Minnesota, look up to see if there are any of those type stores by you!
Shipped quickly and neatly. Love the mattress, it needs a little time to mold into a custom fit the sleeper, and now after the adjustment period, I am finding more peaceful and restful sleeps. Love the financing tool as well! Super quick and easy.
This was our 2nd purchase from Nest for our guest bedroom. We love the Alexander soft and the service Nest also provides. Thank you!
Excellent. Well built/designed and no damage/flaws. I really am happy with this purchase, sleeping has improved and this is extremely comfortable. Sleepopolis was a fantastic resource for study. I chose this over five others. Very difficult decision, but again, I have no regrets.
Excellent customer service throughout the order process and all arrived as expected and on time. Bed is super comfy!
I’ll start by saying that I prefer a spring matress over memory foam but for a foam matress this is far and away my favorite I have slept on. Tried another brand and returned it as it was too firm for my preferences.
So soft. A guy my size, 230 5'9'' sink right in. Great on wife's shoulders as a side sleeper. I myself prefer a bit more firm but highly recommend this mattress and Nest bedding for that matter. Great customer service and great communication.
Love it. A great nights sleep.
We have had the signature medium for about a month, king size. When we first got it, it was really firm, I couldn’t even sleep on it. But, it has softened up a bit, but no much. I have to say that I have since gotten used to it, and I actually find it very comfortable. I am used to sleeping on a pillow top soft mattress, so the transition was difficult, but worth it in the end. I sleep more soundly, and my arms don’t fall asleep anymore. I am a side sleeper, and no more back and hip pain. I do however, wish it was just slightly softer. If you are looking for a softer matress and are stuck between the soft and medium, the medium to me is slightly on the firmer side. I am 5’7”, about 140 lbs. my husband is around 200, but he can sleep on anything. Overall great mattress.
I was hesitant to try buying a mattress online. I'm glad I did and I wish I hadn't waited so long. This mattress is not as soft as our last one but after sleeping on it a few nights, I realized that it is more supportive but still soft enough to snuggle into. Our previous mattress (from a retail store) in retrospect was too soft, didn't give enough support and was twice as expensive. This is a much better buy. My husband and I both love the new mattress. I'm glad I didn't go with the medium, it wouldn't have been plush enough for me. This feels more like a medium soft mattress. It was easy to set up. It's been over a month now and so far so great!
I own a king Tempur-Pedic Contor firm, spent $USD 3300 several years ago and my wife and I really love it. The Nest Alexander firm king we purchased two months ago is absolutely fully comparable to it in terms of comfort and full body support at one third the price. Excellent value for the money, we cannot distingush any differences between the two mattresses.
We had a spring mattress prior, never had memory foam. When needed, and overdue for, a new mattress, spent much time looking at mattresses and reading reviews. We got our mattress from Nest almost 4 wks ago. I like a softer mattress then my husband so compromised with a medium of the alexander signature mattress. Husband noticed a little outgassing, but I didn't (i do use 2 pillows). I did not feel there was any breaking in time, mattress was comfortable right away. Both of us are comfortable with this mattress although not sure it helps with my husbands back pain. I have a problem with hot feet so i was interested in the cooling of the mattress. The bed warms up under your body torso but elsewhere is cool. That helps me because i can move my feet and it is cool anywhere they are. There is some collapse at bed edge but has not been a problem and I do sit on edge to put socks and shoes on. It is difficult making bed, may be because set in platform bed and diff to get sheets around corners and edge- too heavy to lift corners up.
Was skeptical, but now a believer. Great night sleep.
Very comfortable mattress, but their customer service is what makes this company stand out. Excellent.
I purchased the Alexandar signature series and I couldn't be happier with my purchase! One month in and it's as comfortable as ever! It's hard to want to get up in the morning...
I cannot find the words to express our satisfaction with The Alexander Signature Series Mattress. It is the best mattress we’ve ever owned. Period. Back problems gone. Pressure point pains gone. Stiff joins in the morning gone. A perfect night’s sleep every night since it arrived. We could not be more pleased!
I'm in the process of contancting the company to try to change my mattress for the medium firm because the signature firm is almost like sleeping on the ground imo. I've had it for a month and a half and I've tried jumping on it and tried to break it in but it feels really hard. I'd go for the medium at least. 3 stars for positive customer support up to this point and the ability to finance through affirm
My review is not about the mattress itself since I only had it for a day but about the way it's been delivered. I received a notification that my mattress will be delivered yesterday. I took the old mattress down and started waiting at home. It was getting late and I was wondering why it has not been delivered yet. I opened the door to check and found the box lying around by my rose bushes far from my door and one side of the was box open as if it has been thrown. They did not even knock on the door, apparently just throw it and left. Believe me, I get lots of deliveries and I've never seen anything like this. So frustrating. It made me question whether I bought my mattress from a wrong company.
I am writing this review from my nest bedding mattress right now. My significant other and I are overjoyed with our decision.
This is our first memory foam mattress, to date happy with the quality. The mattress is firmer than I’m used to, but have been resting well. Maybe as it gets used it may loose some firmness but I would be okay with that. The delivery and set up went as planned no complaints.
Night #1 on our new Nest bed.... Well, we've tried 3 beds so far and we may have a winner!!! Thank you Josh in the Denver Nest Store who helped me with deciding on a model. Joe Alexander- after 1 night on our Alexander Signature Soft King - my husband got up and said his back felt good and the bed was "pretty good". That is a high compliment after 3 months of rock hard "soft" beds. And after 2 failed mattresses. A suggestion: R & D should come out with a mattress for waterbed lovers. We had ours about 20-25 years and it wore out. I know I'm not the only person who loved their waterbed and is now looking for that cushiony feel but is struggling. I hope we found our new bed!!! Looking forward to night #2!!! Kim 😊👍🏼🙌🏼
I sincerely regret purchasing this mattress, because pretty much all I think about when I'm at work is getting back into bed. I recently decided that it was time for a new mattress and after inadequate research settled on a Purple. I know several people who claim, verbatim, that they are "obsessed" with their Purple, but it was entirely too firm for my liking. I realized that as a side sleeper I much prefer a softer mattress. When the recycling company came to pick the Purple up when I returned it, they told me a lot of people return them. I purchased the Nest Alexander Signature Series in soft, and I AM obsessed. It's squishy without compromising support, you sink into it but not so much that you get stuck. I do still think it has a memory foam feel to it even with the quilting, but it's not as pronounced or slow to react as many memory foams. If you're a side sleeper who loves feeling like you're sleeping on a cloud, I highly recommend the Nest Alexander Signature Series mattress in the soft comfort level.
I love this bed! It's the best bed I have ever owned. The only bed I have ever slept on that felt better was in a fancy hotel and even though I looked under the sheets and googled the bed, it was not available for retail. I slept on my friend's bed that is the same as this, and bought mine based on that. I'm so glad I did!
I just got my Alexander Signature Soft Mattress and I LOVE IT!!! I've never had such an amazing mattress. When I lay on the mattress, it hugs me in all the right places and gives me support where I need it. I feel like they actually made me a custom nest for my body! I had the Purple Mattress before, and after Nest Bedding, I realize how uncomfortable the Purple Mattress was. Purple sells you a slab of rubber with holes in it and markets it as a bed. Nest sells you the Rolls Royce of mattresses with the finest materials at an affordable price. Don't fall for Purple's creative marketing. if you're looking to buy a bed, buy a real bed from Nest. If you're looking to buy a science experiment, buy a mattress from Purple. Even better, Nest customer service is AMAZING. I called in and spoke to Amber because I had some concerns with being a little warm at night, probably because of the mattress protector I was using (which I purchased from Purple) and she sent me the Nest Cooling Mattress Protector (which I'm very excited to try) FOR FREE!! You can't beat a company that cares about the products they make, and the customers that buy it. Beds are different for everybody, some people like Purple but I definitely prefer Nest Bedding. If you're looking for a Mattress give Nest a try, you'll fall in love! (and deep soothing slumber) Thank you Amber for making my sleep experience awesome! Very excited to try the cooling mattress protector!
Bought the Medium mattress but it was too soft. Sent an email to the company to ask about upgrading to the firm mattress as we were within thne100 day time frame. Received a reply from the president of Nest almost immediately confirming that the new mattress would be shipped as soon as it was manufactured. It is perfect and Nest has a lifetime customer
I had tried a Casper mattress and found it too hard, as I am a side sleeper. The purchase and shipping with Nest was easy. For the first night, I found the Alexander soft mattress to be too soft, but it took about two weeks for either the foam to firm up, or for my body to get used to it. I am now really liking the softness of the mattress, as it is plush on top and more gradiented below, while some other mattresses have a top plush layer, but you only sink until you hit a harder layer below. There was no odor with this mattress, the quilting on top is lovely and is nice enough without a mattress pad, and my dog absolutely adores the bed.
I tried 3 different beds to help my side sleep aches and pains and the nest alexander signature was the best for me. Company were great to work with.
We've never slept on memory foam before, so this purchase was a huge decision for us. We were coming from a 13 year old Sleep Number that couldn't be salvaged any longer. It took some getting used to for the first month, but I'm so glad we switched. No more morning back pain! Still adjusting to how it feels as a side sleeper and still healing from the joint pain the other mattress caused, but every day is better. Thank you Nest!!! I hope to buy another for our guest room one day.