Slumber Search is supported by readers. Some links on Slumber Search are referral links. If you use one of these and buy something, Slumber Search may make a small amount of money. More info.
Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
Lull offers one memory foam mattress-in-a-box that is making a splash in the customer review and mattress blogosphere. Some of the differentiators of the Lull mattress are its prioprietary blend of memory and poly foams, which work together to cradle the spine and relieve pressure point pain. Overall, customers have good things to say, but is it right for you specifically?
Based on our aggregated reviews and our scoring method, we recommend Lull in this match up!
See Our Full Review of Lull
Getting to the bottom of customer satisfaction is painstaking for the average shopper, especially with brands cleaning their online reputation. That said, customers report feeling comfortable with these mattresses overall. However, there were some who didn't appreciate the feel. so take a look at the research below to make sure one of these mattresses will work for you!
Having mattress support means having a healthy spine and comfort for the long term. Most sleepers report that these mattresses offer good support, but there are some rare complaints.
Edge support is an essential for customers looking for a great mattress and for those that like spending time on the side or bottom of their mattress. These mattresses offer supportive structure along the edges, but some heavier folks may experience more contouring along the sides.
Bowling Ball & Density Tests
Bowling ball tests are good indicators of firmness as well as support. These mattresses do a great job at providing support for most customers, but there are some that mention issues with even support long term.
We all want a mattress that will last forever, but that is sometimes easier said than done. That said, good data on the materials used as well as customer reviews and tests make estimating durability easier. These mattresses, specifically, are more durable than average and should last between 5 - 7 years for most, but some heavier folks may experience them to be slightly less durable.
Customer satisfaction is a good starting place for digging deeper. These mattresses have great customer satisfaction versus competitors based on online reviews. Sleepers have felt good overall about their mattresses and the brand when they purchased. Take a look below to learn if this mattress will work for you!
These mattresses are good with support overall. Though the rare sleeper reports that these mattresses aren't the proper firmness for them, most reviewers like the amount of support these mattresses possess.
Edge support is important for those that need extra time getting out of bed or roll towards the edge of the mattress at night. These mattresses do well on their edge support and they should be able to support most customers.
Bowling Ball & Density Tests
Many mattress bloggers like to use bowling balls to measure support and firmness. These mattresses do a good job with delivering even support throughout the mattress, which means they should do well responding to your shoulders, hips, and spine.
Longevity is one of the most important things to mattress buyers, but due to new companies and products, it can be hard for shoppers to find out the truth. That said, by compiling all of the data on the materials, tests, and reviews, we've been able to get good information. These mattreses last for more than a few years for the average customer. Heavier folks may find these mattresses to be less long living.
The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
I ordered the bed, but did no get one I thought I ordered. I started calling the day it was delivered. Never could get anybody to help me. They would promise a call back, never called back. I have never had a company give me the run around as this company has. Even the the people that delivered it did a poor job, will never order from this company again. Was an expensive lesson
Received bed, deliverers could not assemble it, and the legs were missing. I called Craftmatic..legs would be sent, call them when I received them. Took 6 days for legs to get here (I would have thought they would have sent them Priority, and shipped overnite..NO), They gave me a number to call for Technician to assemble. I called, I was told they would get back to me....they never called. I called a second time, same thing, they never called back. In the meantime I am without a bed for 2 weeks...couldn't get someone to assemble it. I finally called and told them to come get it, as I was fed up with the whole thing, and just wanted to get rid of it. I will never recommend Craftmatic to anyone after going thru all the phone calls and not getting anywhere.
When I ordered my Legacy - to replace 5 year-old regular twin bed - the saleslady was great. Found one on sale that was never claimed and they gave me the same price as the one reclaimed. It was President's Day sale and the bed was set aside for me, somewhere in Chicago. I am in Central NY. This was in March. I thought the bed would be delivered within 2 weeks; credit card purchase but it wasn't put on my card until much later, when they finally gave me a delivery. Well, no one told me that they couldn't deliver any furniture in NY due to COVID-19. They could have told me this or mailed me or emailed me a long time before this. I kept getting the runaround. Finally i May, they gave me a delivery date, but I said I won't pay my Visa charge until the bed was in my house. They did deliver it but I had to wait until a technician was available to set it up. I was told they would remove my old bed. I found out that wasn't true, but luckily I had given it away to someone in need. Finally got two technicians to set up the bed. A few weeks later, I found that the mattress kept moving and should have been anchored to the under-mattress (I'll call it a box spring for now, but it wasn't technically a box spring). I called the company service number to have a technician come with whatever parts were needed to anchor the bed. That was almost three weeks ago. I've called a few times to check on my request, but get voicemail to leave my info. Also, in looking through the owner's manual, there is a holder for the remote that we never received. So the bed is fine (or I wouldn't have bought a second one) but service is terrible. They have all my info and do not return calls or give any indication when my issue will be corrected. I realize we are in a pandemic situation, but they could tell me this might affect a service call, instead of leaving me hanging all these weeks.
I was hesitant to purchase Lull, due to the fact of not having access to trying it before buying. However, purchasing Lull was easily the best decision. I find myself sleeping much better each night. The bed is so comfortable! It took me about a week to get used to it. I highly recommend this mattress to you!View More Reviews
We have had our mattress for 2 weeks and me and my wife LOVE IT!!!!!
My wife is sensitive to outgassing from new foam products. A $1600 Serta mattress we purchased a year ago required multiple days of airing before it was "sleepable". However, this mattress (Twin XL) was out of the plastic cover and on the bed and sleepable the same night. The only think is that for a side sleeper, I would have preferred a bit more firmness. However, the mattress is very comfortable and the value is GREAT
Comfortable, easy to assemble and great customer service!
A much better sleeping experience and much better shopping experience too. One of the things I dread about mattress shopping in stores is that the choices are overwhelming and the added high pressure doesn’t help. We love our Lull. We haven’t been able to sleep a full night in the same bed for years. Now we prefer our full versus our queen which is an old mattress. Soon to be replaced I might add. With a Lull!
I have had my bed seen November it's great so far thank you
Best sleeping experience ever.
It took several weeks to see if we would Get all the benefits of the mattress. It Lives up to the high rating for sure Very happy
We had a rather crazy experience getting our bed, due to the shipping company. Lull was on top of it, and handled the situation well. They stepped in, and it was taken care of immediately. They checked it right after ordering as well. We couldn't be more pleased with the purchase.
I can see why they stand behind this mattress is a great product very comfortable lives up to its reputation
I absolutely love my lull!
My wife and I have been sleeping on our new Lull mattress for two weeks now and just love it!! We both used to have back pains and didn't sleep well on our old spring mattress. Back pains are gone and we both sleep through the night! Thanks Lull!!
I went into this with great skepticism. I admit it. I have always slept on a very firm mattress and I couldn’t imagine a mattress that shipped in a box would be firm enough. But after reading the reviews I figured I’d give it a try (the 100 night guarantee had a lot to do with that decision). And I’m so glad I took the leap. Crazy fast shipping! I gave it one night for it to plump up all the way and blissful sleep ever since. I’m honestly sleeping better than ever. I have plenty of support but the mattress seems to conform to every area of my body. Lull lives up to every promise.
I have been sleeping on this mattress for about a month now, nothing but raves from me. I would recommend a Lull Mattress to anyone considering buying a mattress and encourage anyone who has not given a thought to buying a new mattress to change gears. As a bonus, I paid for this mattress one day and delivered the next, can't beat that for service. Let's see: didn't have to go to the store, didn't have to deal with sales people, didn't have to find a way to get it home or pay a delivery fee, the utility of this mattress is incredible, hmmm, musta made a good choice. Best.
Checking in after a couple of months and still so thankful I decided on 'My Lull'. From the first night till now, I continue to fall asleep quickly and never have an uncomfortable position . I am a very happy side sleeper. I never felt the 'adjustment period' from a spring bed to this type of product. What I felt was comfort and simple and grateful full night's sleep. As others have said, my own sciatica disappeared. Proof to me about the alignment of your body makes a huge difference. I noticed it NOT being there after about the 2nd night. That's how quickly Lull showed me how much I needed this bed. I had sciatica for a few months, no idea why or how it started, but no longer a part of me. I also never had the odor from the mattress or packaging either, that some others had and also said left after a few days. I lucked out all around! If you feel you are all wrecked and also have an old spring bed, it's so worth buying this bed. Also the financing plan to make it easier for you if needed as it was for me.
mattress is really comfortable, and have nothing negative to say right now! getting a good nights sleep virtually every single night! love it!
Life’s good wife say s back has nt hurt since we started using lull
I broke my back a month ago and am in a lot of pain. Sleep has been very difficult. Got my new Lull Mattress and was so pleased. First night of comfort and peaceful sleep. The mattress sleeps cool and is just the right degree of firm/softness. The service and delivery was so prompt. Thank you ...THANK YOU ! !
I'll be honest that it took a few weeks to get used to... it's firm... but within that time period back pain went away, sleep got better, etc. - I didn't have to "get comfortable" after using the bathroom in the middle of the night, almost any position was fine. Worth it!
Love my mattress. Best sleep I’ve had in years. Firm, but not too firm. So glad I decided to go with a Lull mattress.
Everything was excellent. It arrived a lot sooner than expected. It was easy to set-up easy and unwrap. So far I love it.
I've only slept on it a couple of times because it's at my new house right now but every time I've slept on it, it's been amazing. I don't have anymore back or neck problems. It's very comfortable, I no longer experience tossing and turning. It's great.
Great, comfortable sleep, and awesome bed.
It is heavenly.
We have had great experiences with it so far. Definitely an upgrade from our old mattress, we love it.
Very convenient, process of getting into the house and on the bed was very simple and easy. Astounded by how easy it was to finance.
Really simple, fast, and easy. And so far we love it.
Amazing mattress. I am really happy with it!
It's fantastic! I purchased it for my mom, so she loves it.
Good experience it was exactly what i expected.
I can sleep on anything, my boyfriend is picky but he absolutely he loves it. I do sleep a little hot on it but other than that it's great.
Very very comfortable. My husband has had problems with his back but now he is getting six hours of sleep at night.
I purchased this for my son, he is very happy and has not complained. The minute we opened it he's loved it. He usually has back and neck pain but he's had no pain from this mattress.
I think the bed is working for us. My wife has a few issues with her back so we are still monitoring my wife's back pain and seeing if this bed is working. I think the mattress is helping us with better sleep.
It's great! Really comfortable. I am sleeping pretty well on it.
Website was good. It's for my daughter. She likes it a lot.
I really enjoy it, it's a great mattress. It's better than anything else I've tried. I love that it's the right amount of firmness. I love that it came in a box and was easy to set up.
It's getting better. In the beginning I needed to adjust, I was having some back pain, but still working it out.