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Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
eve mattresses are made and designed in the UK and they offer just one mattress design made of a selection of new generation memory foam that offers greater elasticity and more response than normal memory foam. They have a legacy of research and development -- testing over 70,000 prototypes before arriving at their design. They offer free shipping and a competitive price but is the eve mattress right for you? Live in the UK? Here are our reviews for eve's UK mattress lines
Based on our aggregated reviews and our scoring method, we recommend both Craftmatic and Eve in this match up!
Most customers feel quite comfy with these mattresses and they gave them high marks overall. Some customers, though, didn't feel as positively. If you are considering buying one of these mattresses, make sure to read more about these mattresses below to make sure it will work for you.
These mattresses are good at support. Though these mattresses aren't as supportive as a select few folks would like, most customers appreciate the supportiveness of these mattresses.
Edge support is important for those that have mobility concerns or like to lie close to the side of the mattress. These mattresses do well on their edge support and they should supportive enough for most customers.
Bowling Ball & Density Tests
Many folks like to use bowling balls to measure mattress firmness and support. These mattresses are well rated at providing even support across the surface, which means they will do well with your hips and shoulders.
Good comfort that lasts for a decade plus is one of the most important factors for mattress shoppers. Even though there are some factors, like dust mites, that mean having a mattress for 15 or 20 years isn't the best, we would all be happier knowing our mattress could last that long. Customers report that these mattresses do well overall in terms of durability. Most sleepers will find they last over 7 years, but some have complained about feel. If you are a heavy person and worried about durability, take a look at some of the customer reviews before puchasing.
Customer reviews is a powerful way to create a more targeted list of potential mattresses for you. Customers review these mattresses highly, but some didn't like the feel as much. Below is a list of customer reviews and specifics on the feel of these mattresses -- study on!
Mattresses that are good at support are usually believed to be firm, but when we mention support, we're talking about materials that properly align the body. These mattresses do a good job for the average customer, but rarely, some customers don't always like the feel.
Most customers find that this mattress has good edge support, which preferred for those that like to sit on the edge of the bed or roll over towards the edge at night.
Bowling Ball & Density Tests
The bowling ball test is useful for discovering if a mattress is evenly supportive. These mattresses do a good job overall, but you should do additional research if you have a larger or smaller than average body type.
Durability is one of the most important attributes to finding a mattress. We all are hopeful our mattress will last a decade or more and stay just as cozy as day one. However, these mattresses are not rated well by some reviewers on durability and some have experienced breakdown after only a short time. If you are considering using as your full time mattress, read over the reviews, warranty, and return policies to make sure that you are safe in your purchase.
The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
I ordered the bed, but did no get one I thought I ordered. I started calling the day it was delivered. Never could get anybody to help me. They would promise a call back, never called back. I have never had a company give me the run around as this company has. Even the the people that delivered it did a poor job, will never order from this company again. Was an expensive lesson
I've had back problems off and on for about 20 years. After 3 weeks on this mattress, I can honestly say that my back does not even enter my thoughts any more.View More Reviews
Treated us to a california king mattress and it is amazing its arguibly the most comfortable bed i've slept on even beating out many hotels. Its a perfect mix between firm and soft. It cradles but supports you. My quality of sleep is so much better than it had been in the past i sleep less than i previously had but i wake up significantly more alert and rested. Did i mention the price? This california king cost basically half what my grandmother just paid for a queen bed that "she got a really good deal on." After about two weeks sleeping on this bed i couldnt be more pleased. Thank you eve sleep!
Great service and an even better mattress. This is our second mattress in two years and I love them both. Such an easy way to buy a perfect bed.
Unfortunately, my Eve mattress caused me to awake to with back pain. I tried to give it a few months to see if my body would adjust, but it did not and the back pain persisted. I contacted Eve to initiate the return process, and was told that I had missed the closing of my 100 day trial period by a small number of days, and that nothing could be done to help me. More than anything, I am disappointed by the company's apparent lack of regard for customer service or customer experience. That a company would hold strictly to a policy at all costs, completely disregarding the fact that a product which they take pride in was causing a customer physical pain and discomfort is extremely disappointing to me. I have purchased goods from many of other companies that gladly made exceptions to policies on their paper to ensure that customer experience and satisfaction was the #1 priority. It appears sadly that at Eve, the number one priority is profit alone, at the expense of disappointed customers. You may find the mattress comfortable personally, but even if you did, I could not recommend Eve. There are other comfortable mattresses out there, backed by companies with higher regard for customer service and satisfaction that I would encourage you to direct your money towards instead.
This mattress was the best one i ever had, well to be more exact, it is the first time i ever bought a mattress online. Once i lay on the bed, i fall asleep easily. The comfort of the bed is really good. I also started recommending my friends and family members to get one.
It is both soft enough and firm enough, hard to describe. That makes me want to go to bed early. I am a side and back sleeper with hip problems and I have not had any pain yet. It does sleep a little warm and I’ve had to lighten my covers a bit but that’s the only issue I’ve had. Very pleased! Highly recommended.
Very comfortable. I am now waking up refreshed and well-rested. I am extremely pleased and would highly recommend this mattress.
This is th third purchase I've made, twice in the UK last year and having moved to Canada earlier this year a new queen size mattress. I went to the website, entered details etc and everything went through as expected....except...when I checked my bank account and saw I had been charged in American dollars and paid a whack in exchange. Not what I was expecting as there was nothing saying that the charges would be in American dollars. Otherwise everything was as expected. Please show this information somewhere on the payments page so Canadian customers are aware they will pay in American dollars.
Love this mattress.
My wife and I are really enjoying amazing sleep again thanks to the eve bed. We love it!
We could not be happier with the the mattress. Shipping and set up were quick and easy. Most importantly, we are sleeping better than we have in a long time. We love the balance of supportiveness and softness it provides.
After doing some research I decided to purchase an Eve mattress. Firm and solid shape holding even sitting on the side of the bed in the morning. Its not too firm or to soft. I have been sleeping well. Better than the sleep number bed I had that the Eve replaced. Every persons firm or soft is subjective. I am 176 lbs and my girlfriend is 114 lbs. We both like the mattress. Mattress was packaged well and easy to set up. I think it was totally worth what we paid for it.
This bed is so comfortable. I recently took off the cover to wash it and I realized it's even more comfy without it but after putting it back on the cover is super tight a restricts it a bit. But over all this still is one of the most comfortable beds I've ever owned or layed on.
My previous review was not so hot because FedEx was delayed repeatedly with delivery... Shame on them. We've been on this mattress for a little over 4 weeks now, and what a difference! I can sleep anywhere, and thought I was ok, my girlfriend is more like the "princess and the pea" and notices everything. With this mattress we both notice that we sleep well, wake up feeling great and that we look forward to going to sleep at night. We will see how things are six months from now, but seriously happy at this time
Fantastic- easy to unpackage and very comfortable :)
I was sleeping on a hybrid mattress of spring and foam before. It was way too soft and caused a lot of back pain. I did a lot of research before I finally decided to purchase the Eve mattress and I couldn’t be happier. The mattress is a little firm but that’s what I like about it. It doesn’t feel like the mattress is wrapping me up, I feel like I’m on top of it. The value aspect of the mattress is the best I’ve seen of any of the online mattresses. Overall, A+++
The process for selecting and shipping the mattress was painless, as was the setup in home. I would say I find the mattress to be a bit softer than I'd prefer, and I tend to prefer pillowtop mattresses, so make sure you like memory foam before purchasing. Still 4 stars so obviously I'm not dissatisfied, but just a word of warning if you're picky.
So soft yet firm best sleep ever! Now I look forward to bedtime
I bought the queen mattress 8 months ago and have never woken with a sore joint in my body since. I sleep better than I ever have. I wanted to get the pillows for a while but was put off on the price. I ordered 2, and after only 5 nights I took all my old pillows to the garbage! Amazing just like the mattress. Best purchases I’ve made in my life.
I had doubts when I ordered, I was relieved there was a 100-night money back free return. I am not returning it. I haven't slept this well in 12 years. I love my eve. I am so pleased that the first mail order mattress I tried was the one. I was prepared to go through as many as it would take. Consumer Reports told me which to try, I made a list but the selling point for me was the eve is the most reasonably priced, the surprise was how easy it was to unpack, setup and immediately sleep in luxury.
Keep me cool and very supportive. No complaint after a week so far.
most comfortable mattress i have ever owned and I’m 65. i have back problems and this foam mattress gives me so much relief and i wake up well rested.
I've been sleeping like a champ. Next on the list are a couple of Eve pillows, then I'll be set.
Great mattress. Was hesitant to buy one because I've been looking at other mattress, but boy am I glad I got this mattress. I highly recommend it to anyone looking for an affordable mattres that feels like a super expensive one. Kudos eve, kudos
I dinged you one star for no foundation for the bed available from your website. I purchased a wood slatted one from Amazon. I would like to have the accessories available that are in the U.K. The smell problem that I read about just doesn't exist for me or my wife. I smell absolutely nothing. No sinking in. No overheating. Not too soft and not to hard. You guys nailed it! Now if this thing actually lasts ten years...
Mattress was quickly delivered to NYC; tracking the delivery was effortless. Mattress is true to the dimensions listed online. I sleep better and deeper; my muscles are more relaxed as well. Love my Eve mattress.