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Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
Enso makes a variety of foam and memory foam mattresses that are low priced. You can find their products in local retailers and online. Some of their claims to fame are their use of extra materials infused in their foams such as silver (to help kill bacteria and unwanted pests) and charcoal for cooling. Most find them intitially comfortable, but some had issues with durability.
Based on our aggregated reviews and our scoring method, we recommend Craftmatic in this match up!
See Our Full Review of Craftmatic
Online reviews are a great resource to discovering if a product will work for you. Overall, these mattresses have high ratings from customers, but there are some that didn't share the same experience. Do some looking below into the mattress specifications to see if it will work for you.
These mattresses are good at support. Though some reviewers don't agree 100% with the firmness specs of these mattresses, most reviewers like the amount of support these mattresses possess.
Edge support is important for folks that need a little extra time sitting on the side of the mattress or like to lie close to the side of the mattress. Reviewers describe these mattresses as good contenders on edge support overall and they should be able to be comfortable for most customers.
Bowling Ball & Density Tests
Bowling balls are a good way at measuring mattress support and firmness These mattresses are generally well received at providing even support, which means they should do well elevating your body comfortably.
Everyone wants a mattress that will last forever, but that is sometimes easier said than done. That said, good data on the materials used as well as customer reviews and tests make estimating durability easier. These mattresses are durable and will should last longer than average for most sleepers, but some who are heavier may find them less durable.
Getting a firm understanding of sleeper reviews can be a relief. Unfortunately, sleepers don't always feel great about these mattresses. Some feel snug and comfortable, but others feel discomfort. If you are pondering buying one, take a look below for more specifics.
Firmness isn't the same as support. Great support is when a mattress cradles the hips and shoulders to align the spine. Unfortunately, these mattresses aren't the best in terms of support. Most folks are comfortable with the support right after purchase, but some felt like they weren't supported as time went on.
For those that like the lay close to the side of their mattress or have mobility issues, even edge support is very important. For most, these mattresses do a fine job with edge support at the beginning, but some may find that it doesn't work for them over time.
Mattresses that last a long a time are great, but not always easy to find. Unfortunately, these mattresses are not well rated when it comes to durability. That said, some mattresses may last a significantly long time without issue, while other mattresses may become uncomfortable faster. If you have a wider frame than average, make sure to do some more research because you may be at a higher risk for durability issues.
The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
I ordered the bed, but did no get one I thought I ordered. I started calling the day it was delivered. Never could get anybody to help me. They would promise a call back, never called back. I have never had a company give me the run around as this company has. Even the the people that delivered it did a poor job, will never order from this company again. Was an expensive lesson
Received bed, deliverers could not assemble it, and the legs were missing. I called Craftmatic..legs would be sent, call them when I received them. Took 6 days for legs to get here (I would have thought they would have sent them Priority, and shipped overnite..NO), They gave me a number to call for Technician to assemble. I called, I was told they would get back to me....they never called. I called a second time, same thing, they never called back. In the meantime I am without a bed for 2 weeks...couldn't get someone to assemble it. I finally called and told them to come get it, as I was fed up with the whole thing, and just wanted to get rid of it. I will never recommend Craftmatic to anyone after going thru all the phone calls and not getting anywhere.
When I ordered my Legacy - to replace 5 year-old regular twin bed - the saleslady was great. Found one on sale that was never claimed and they gave me the same price as the one reclaimed. It was President's Day sale and the bed was set aside for me, somewhere in Chicago. I am in Central NY. This was in March. I thought the bed would be delivered within 2 weeks; credit card purchase but it wasn't put on my card until much later, when they finally gave me a delivery. Well, no one told me that they couldn't deliver any furniture in NY due to COVID-19. They could have told me this or mailed me or emailed me a long time before this. I kept getting the runaround. Finally i May, they gave me a delivery date, but I said I won't pay my Visa charge until the bed was in my house. They did deliver it but I had to wait until a technician was available to set it up. I was told they would remove my old bed. I found out that wasn't true, but luckily I had given it away to someone in need. Finally got two technicians to set up the bed. A few weeks later, I found that the mattress kept moving and should have been anchored to the under-mattress (I'll call it a box spring for now, but it wasn't technically a box spring). I called the company service number to have a technician come with whatever parts were needed to anchor the bed. That was almost three weeks ago. I've called a few times to check on my request, but get voicemail to leave my info. Also, in looking through the owner's manual, there is a holder for the remote that we never received. So the bed is fine (or I wouldn't have bought a second one) but service is terrible. They have all my info and do not return calls or give any indication when my issue will be corrected. I realize we are in a pandemic situation, but they could tell me this might affect a service call, instead of leaving me hanging all these weeks.
My elderly mother purchased a $2000 craft magic bed. She was promised take away and quick delivery. She had to chase them down to get it delivered with upteen excuses from them. It finally came but only the base, then she had to chase down installer and mattress. They didn’t even take to her room but left it inside front door. I’d expect with a $190 delivery fee and the promise to set it up that they would have followed through. Then they broke promise and left us with old mattress and box spring to discard. I will never do business with them again. Not worth the $2000 plus she paid for it. Service was dispicable. Luckily she had us to help her but no way she could have managed it alone with her age.
I have been a Craftmatic owner for over 20 years and am well pleased with it. My problem is with the internet sales people I had extensive tree damage from a storm, insurance agreed to replace my Craftmatic mattresses. I called Pompano Beach, Fl and got a lady named Cheryl Palmer. She gave me the price of $3531.00 for two mattresses. I told her I didn't think insurance would pay that. Whereupon she asked if I would allow her to speak with the ins adjuster directly. I told her that was fine with me. I gave her the Phone # and claim # of my policy. She called the adjuster and he agreed to pay for the mattresses. At no point did I say I wanted the mattresses nor give anybody permission to order them. I left three different messages for Cheryl and received not a peep from her. I like Craftmatic products, but some sales associates need training in procedure by letting the customer say yes or no. Too much high pressure and won't return phone calls are my complaints.
Bought a bed at Leon's.they delivered wrong bed.then delivered wrong bed.they said only 1 exchange per order. Paid 4000 and cant use bed.too hard.check Leon's reviews before buying
Typical sales presentation with good arguments for purchasing a split queen. Even pointed me to a system in stock that retails for $5,700 but he could sell it to me for $3700. When I told him we were not going to purchase now he said we need to call when ready. I suggested he call me in 2 weeks. He again said we would need to call CM and then abruptly hung up. Very rude way of treating a potential customer and makes me wary of doing business with CM.
I am very happy with the purchase. I have been sleeping on this mattress more than a month and now i can give 5 stars . The mattress is mild firm exactly i was looking for and finally i can get a good sleep. Thank youView More Reviews
I really like my new mattress its perfect for me ,it came well packaged and easy to open , I let it set 3hrs then put it on the bed...
It gave us quite a laugh to see the box--which was small considering what was in it. The mattress is all that I expected--however, my old bed frame is about 3 inches too short in width. No matter, it's not noticeable and I just let it hang over. I guess mattresses have gotten bigger since my bed was made some 50 years ago.
There are numerous so-called memory foam mattress makers out there. Tempur-pedic is the original and the name tells you a little bit more about the product. First, the foam doesn't remember how you last slept in it. Your sleep imprint is gone very quickly. Second, the foam DOES react to your body temperature in creating your sleep imprint and the mattresses do feel warmer than standard mattresses - not a bad thing in the winter if you live in a cold climate! More of these are being made to allow air to circulate around your body via the mattress covers that are put on and how they "breathe." Many people in their reviews say they've bought a foam mattress topper to help keep them cooler.
Okay, to this Enso product specifically. First, most people will complain about a smell emanating from these when they are first unrolled from the plastic wrap that they are rolled in when delivered. It's natural that the gas from the foam does this. The good thing about the Enso product is that they use some charcoal filtering to help with that. In our case, we purchased the Enso Dreameaver at a local furniture store 10 weeks ago for $525. Brought it home since it's a mattress-in-a-box and laid it out in a different bedroom to flatten out and air. While there was some odor initially, we put the mattress on our existing boxspring/foundation that same evening. There was virtually NO smell and the mattress was just fine without buying a foundation.
We had a 12-year-old Simmons extra firm mattress that was beginning to feel 'harder' to us. This mattress has a good medium firmness and, despite trepidation about how we'd sleep, it has lived up to its billing and reflects what many reviewers say about moving from boxspring to memory foam. We have fewer aches and pains. I'm a side sleeper and my spine does align better and the achiness I often had with my shoulder and neck areas has been considerably minimized.
I tried out numerous memory foam and latex mattresses in department stores, discount mattress shops and mattress specialty stores. There are differences depending on the mattress maker, the thickness of the mattress and your own sleep comfort preference. At the end of the day, we bought a mattress that we thought would suit our sleeping styles, if you will. I should note that my wife commented that I snore less than on the old box spring - another point made by reviewers.
If you're in the market for a memory foam mattress, seriously consider an Enso product - unbelievably good price for the quality!
Bought this mattress because my husband and I were actually in a double, spring-mattressed bed, and as much as I love him-- he rolls around in his sleep and I was getting fewer good nights' sleep and felt squished (did I mention he kicks in his sleep?). The old mattress (a Serta) was fine, but it didn't suit the two of us as it had the one of me. We took the plunge and bought a bedroom set with a queen-sized bed, like grown-ups. :) So, then it was time for a mattress. Since "memory-foam" was one of the newer choices and neither of us had slept on one, it intrigued us. I researched and found that they can sometimes have a weird initial chemical or rubber smell (which makes sense), and can run "hot" if you are a naturally warmer person, temperature-wise. So with those two concerns in mind, I stumbled across the Enso mattress collection at a local furniture retailer. The gel topper was a great thing-- took care of the "running hot" issue for the most part-- I don't run that warm and when I do, honestly, I just sleep on top of the sheets with a cotton blanket. We do have a ceiling fan that I was running on low when we bought the mattress (it was summertime); however, I truly didn't notice much of a smell at all from it.
I will say that for fall / winter, I did buy a flannel duvet cover, hypoallergenic duvet, and mattress topper (yes another)-- and while I have THE MOST comfortable bed around, it gets hot, but mostly from the flannel / duvet. We are only in Virginia, after all...many winter days in the 40-50s. If I lived in Minnesota, for example, I'd probably throw flannel sheets on there and another quilt (hate being cold).
We've had the Enso mattress for about a year now, and it has softened up a bit. If you like a firm-yet-soft mattress and don't need something springy or super-giving (like an old "grandma's feather bed" feeling), you'll like this. If you like your mattresses firm, know that gel / foam mattresses do tend to soften up over time (something the saleslady reminded us), so go up in initial firmness.
We recently came back from a long weekend at a cabin where the bed used to be our absolute FAVORITE; all we ever talked about was how comfortable the beds were...guess what? They didn't hold a candle to our Enso mattress....we've gotten spoiled. ;o)
I bought the ENSO Dreamweaver from a local furniture store. We had an almost new, over $1000, mattress from one of the big name mattress stores. I was waking up several times a night with shoulder aches, hip aches, etc. When I got up in the morning, it took me several minutes to unkink, stand up straight and walk without pain. I researched and purchased the Dreamweaver and moved the more expensive mattress to our guest room. WOW! The very first morning I popped right out of bed with no pain or stiffness and I slept through the night with no pressure pains. For several weeks, I would wake up expecting to be stiff, but have not been even once. There was no discernible odor even the first night. I love this mattress.
Bought our Dream Weaver from a local Mattress dealer Saavy Mattress. We had a wonderful expensive pillow top and with back issues I was having decided I needed something a bit more firm. Gave it 3 weeks to convince me this was the right mattress, it was not. 5 Years later the mattress is sinking in the middle and my sleep is beyond lacking. I wake up more tired and with aches and pains. Don't waste your money, not all memory foam mattresses are equal.
But this mattress about 4 years ago and it is sagging in the middle. We spend more time in our beds than in our cars, buy a better mattress.
We just purchased this mattress from a local furniture store and we LOVE our bed so far. My husband and I switched from our spring mattress. While our old mattress was a good one ($2k+), it was time for a new one. I was sleeping upside down in attempt to find comfort and the hubby was tired of waking up to feet in his face. We went shopping around and tried a few memory foam mattresses in the store. The hubby is not picky, he could fall asleep on gravel... I, on the other hand, need pillows just so, mattress just so, and sheets just so! What drew me to the Enso Dreamweaver is the initial cushion when you first lay down but then the firmness that supports my back (I have a bad back and neck). I don't like to sink into a bed too much and this mattress had good firmness (but knowing that it will soften a little will still be ok). It was slightly firmer than the others in the store. The other thing that helped me make my decision in choosing a mattress was the firm edging. On most memory foam mattresses, you'll find that sitting at the edge will have you sliding right off. This support means that you have more snoozing real estate! Again, compared to the others in the store, this product provided better results. The price was decent ($1k for a Cal King), so that made it easy. And regarding "sleeping hot", I am perfectly fine! I have an insane amount if body heat, and the gel topper keeps me cool (and we live in Hawaii, it's summer, nights are 80 degrees). We unpacked the mattress at home, let it air for 6 hours and put it on our platform bed. There was no odor! When I wake up in the morning, I don't have the aches and pains that I did before (I was taking 4 ibuprofen by lunch daily to deal with my neck pain and headaches it gave me) AND my husband wakes up to my face instead of feet. :) Now, the only thing I have to get used to is how low the bed is now. My old one was a 16 inch mattress, I believe, and this 10 inch is a lot smaller. I'm considering getting the foundation, if I can't adjust my platform to be higher. My point, this will be the best money you've ever spent. I love my bed!
after doing months of research and checking in local stores, i found the 10 inch dream weaver in queen size on a different e-tailer and compared to the prices here on amazon, i got a fantastic deal.
there was no smell when i unpacked it. let it sit for about 12 hours to get its shape back. and now after a solid year of use, it is still an awesome mattress. it will hold body heat and can get hot but i put a sleep tite waterproof mattress pad by malouf on it and it isn't quite so hot. i also make a habit of rotating the mattress once a month and it seems like it is retaining the firmness.
if you're not familiar with enso mattresses, just do a google search for enso sleep systems. the next time i'm mattress shopping, that is the brand i'm going to look for.
we absolutely LOVE LOVE this mattress! looked around for quite awhile, found this in one of the big box stores and decided on it, because it felt the best, good firmness, and were inticed by the advertisements of it not off-gassing as much out of the box. although it did have some smell for a couple of hours, it was very minimal and we were able to sleep on it the same night as it arrived in the mail. also- the price on amazon was significantly less than the lowest price out there we could find, by about $300! great deal for a great mattress! also, purchased the Malouf Mattress Protector, which if you purchase on the same day has a warranty on it, worth it for a little extra protection on the mattress, and also much cheaper on amazon than the mattress stores.
You know the mattresses that grandma would throw on the floor when you went to stay overnight at her house. This is it. When I get up in the morning I have to climb out of the pit that I have sank into. There is no support here.
I purchased ENSO Mattress with the PB475 adjustable frame. I have a pace maker /difibulator implanted. Your owners manual advised some frames have Neodymium Magnets that will negate the effectiveness of my devices. Until I can make that determination I can not sleep on this bed... All calls to your company can not tell me if the PB475 have these magnets.... Can somebody please tell me if the Magnets are in fact part of PB475..
I have been buying these mattresses for myself and my family as well as my condominiums for over 18 years with nothing but rave reviews.. People ask all teh time where can they get a mattress like the one they slept on at my house or in the condo.. Wonderful value and comfort.. I highly recommend for the money any of their products as I have had both the memory and hybrid products and have been very pleased !!!
We purchased the Enso with the gel topper in 2012. We love the mattress. We rotate it properly. We both sleep well and it is very easy to clean. My husband had a stroke and I was able to get it perfectly clean. I do wish it could be flipped over but otherwise. I love it!
I have had bedbugs ever since I purchased this mattress.