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Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
Dynasty is a mattress brand that is sold direct online, through local retailers and famously on Amazon. It is known for its low prices and low priced deals. Their mattresses feature all-foam designs with cool gel foam in the top layers to help dispel heat. Overall, many customers have good things to say about initial comfort, with some complaints mentioning longevity in some cases.
Based on our aggregated reviews and our scoring method, we recommend Craftmatic in this match up!
See Our Full Review of Craftmatic
Customers feel comfortable with these mattresses overall and they get high ratings. There were, however, a few that didn't have as great feedback. If you are considering one of these mattresses, make sure to read our analysis below.
These mattresses can be described as supportive for most, which means the support layers of the mattress help align the spine and work together with the softer comfort layers above. That said, there are a few complaints from reviewers, so make sure to make sure that the materials align with your body type and sleeping position.
Overall, most customers report these mattresses as having satisfactory edge support, which means most don't experience a depression when sitting on the side of the mattress.
Bowling Ball & Density Tests
In tests that measure to see if a mattress has even support throughout the mattress, there is solid support throughout. However, some customers describe one-off support issues, so make sure to look at customer feedback before buying.
All of us wants a mattress that really lasts, but some brands focus more on shipping product than they do about quality. That said, these mattresses get high marks from sleepers on durability. Most folks will find that they are happy with their mattress after 5 to 7 years, but some heavier folks may find that it breaks down faster for them.
If you are considering one of these mattresses, make sure to read on for more information. Sadly, not all customers review them well overall. Some spoke high praise about their experience, but many others had issues with the feel.
In terms of support, these mattresses have had some mixed reviews. Some customers feel comfortable with these mattresses and that they provide good support, but others had poor comfort. If you have a heavier body type than average, you should take a look at more reviews to make sure you find the right match for you.
Edge support is an important attribute for those that like to sit on the side of the mattress without discomfort. Unfortunately, some may experience dipping while putting weight on the edges of these mattresses.
These mattresses may not give the lasting comfort that you are striving to find. On a shorter than average basis, some sleepers have reported feel and durability issues. If you are search for longevity in a mattress and would consider yourself to have a larger body type, these mattresses may comfort you initially, but make sure to do some more research before buying.
The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
I ordered the bed, but did no get one I thought I ordered. I started calling the day it was delivered. Never could get anybody to help me. They would promise a call back, never called back. I have never had a company give me the run around as this company has. Even the the people that delivered it did a poor job, will never order from this company again. Was an expensive lesson
Received bed, deliverers could not assemble it, and the legs were missing. I called Craftmatic..legs would be sent, call them when I received them. Took 6 days for legs to get here (I would have thought they would have sent them Priority, and shipped overnite..NO), They gave me a number to call for Technician to assemble. I called, I was told they would get back to me....they never called. I called a second time, same thing, they never called back. In the meantime I am without a bed for 2 weeks...couldn't get someone to assemble it. I finally called and told them to come get it, as I was fed up with the whole thing, and just wanted to get rid of it. I will never recommend Craftmatic to anyone after going thru all the phone calls and not getting anywhere.
When I ordered my Legacy - to replace 5 year-old regular twin bed - the saleslady was great. Found one on sale that was never claimed and they gave me the same price as the one reclaimed. It was President's Day sale and the bed was set aside for me, somewhere in Chicago. I am in Central NY. This was in March. I thought the bed would be delivered within 2 weeks; credit card purchase but it wasn't put on my card until much later, when they finally gave me a delivery. Well, no one told me that they couldn't deliver any furniture in NY due to COVID-19. They could have told me this or mailed me or emailed me a long time before this. I kept getting the runaround. Finally i May, they gave me a delivery date, but I said I won't pay my Visa charge until the bed was in my house. They did deliver it but I had to wait until a technician was available to set it up. I was told they would remove my old bed. I found out that wasn't true, but luckily I had given it away to someone in need. Finally got two technicians to set up the bed. A few weeks later, I found that the mattress kept moving and should have been anchored to the under-mattress (I'll call it a box spring for now, but it wasn't technically a box spring). I called the company service number to have a technician come with whatever parts were needed to anchor the bed. That was almost three weeks ago. I've called a few times to check on my request, but get voicemail to leave my info. Also, in looking through the owner's manual, there is a holder for the remote that we never received. So the bed is fine (or I wouldn't have bought a second one) but service is terrible. They have all my info and do not return calls or give any indication when my issue will be corrected. I realize we are in a pandemic situation, but they could tell me this might affect a service call, instead of leaving me hanging all these weeks.
This mattress is wonderful for my elderly parent. We have it on an adjustable bed and it is just the right amount of firmness vs. softness. The workmanship is really nice and it is an attractive product. My parent is loving this mattress.View More Reviews
The first night on this bed was the best nights sleep I've ever had. Its like angels made my bed personally using magic. Im truly in love and completely satisfied.
Best mattress I ever slept on. Always had the expensive pillow tops but either to hot or back problems. I love this mattress.
Called manufacturer about return if necessary, and related costs. Remember, it's MUCH bigger if I have to return it. Beware: if u happen to not like it, u will pay over $100.00 shipping, plus incurred costs if u have to get someone else to take this FULL QUEEN size mattress to the shipping point because u can't lift it! Thought u might want to know.
Excellent. Did take some days for it to unwrinkle.
AAAAHHHHHHH!!! A little too soft.
Well know I am ready to review my King Memory Mattress, we have had this mattress for 18months and it has been Awesome!!! I highly recommend it.
Bed hurts back. No support
Nice looking bed, but take note that it is ULTRA FIRM - which is fine if that is what you are looking for. Took several messages to get a response from company and told that customer is responsible for return shipping. Since mattress is inflated to full size - freight shipping is several hundred dollars so we ended up keeping it for spare room.
I purchased this bed because it was listed as medium firm which is what my last dynasty mattress purchased 8 years ago was listed as. This mattress is much more firm.
Slept on it 3hrs after opening from the vac seal. My girlfriend and I Did not notice any smell and slept great same with our 70lb pit bull..Lol Shocked that it was just as comfortable as my $3000 sleep doctor bed that was less then 2years old and also that's the best bed I've ever slept on. Only reason for getting a new one was because it was a split king. I've had back problems for over 10years (2 hurniated discs, fractured vertibrea, muscle spasms and sciatica.. hinse the split king zero gravity adjustable frame. Now that my back is bettrer I can sleep flat now with this new king bed. I dont have to worry about waking up in the crack anymore!!
I had high expectations for this mattress! It is uncomfortable and leaves ridges where we sleep. Yes, I turn the mattress every couple months, and the ridges just become more ridges on top of the old (now sideways) ridges. Very disappointed and hunting for a new mattress!
Enjoy my new mattress, it is soft to the touch but firm enough for good support. My shoulders feel a lot better where they was achy. Both mattress and free pillows expanded to full size within minutes wheras it says that it made take up to 72 hours. Pleased with my purchase.
Our guests love this mattress and told us it's extremely comfortable. Laid on it ourselves when we first got it and were shocked it wasn't as firm as the other ones we had bought. It's been a month and we think the mattress has fully filled up, which it's now firmer than the 1st day we bought it. Comfortable.. we always recommend dynasty mattresses to our friends & family!
mattress is NOT PLUsH but very Firm !
Horrible mattress! Very firm! Like laying on a board. Have the worst neck and backaches! Plus there is no cooling gel. It gets very hot to sleep on. Will be sending this back. Very disappointed!
Took all my hip, back and shoulder pain away!
The Dynasty Mattress arrived in a box and handled well with a 2 wheel cart. The box it came in was marked soft and almost no odor when expanded. We listed our 5 year old 1800.00 Beauty Rest sagging Mattress for free pickup on Face book Marketplace it received 20 calls and was gone in 2 hours.I weigh 240 lbs and my wife about 170 . We have no backaches since we bought this mattress (from everyday backaches). We have had this mattress 5 months with no sag. We are in our late 60's and sleep all different ways ( side stomach back close together )The mattress feels firm but, compresses the right amount for a good nights rest. We do have a padded mattress cover. Yes we would buy this high mattress again.
First I want to say there is nothing wrong with the quality of the mattress. My issue is that this falls in the firm category and I was looking for something plush. As a side sleeper this fact has caused me excruciating back pain. If you're looking for an inexpensive, quality, firm mattress, this isn't a bad choice. If you want something to sink into after a long day, keep looking. I balanced all of my 220 lbs on the heel of one foot and sank in all of 2 3/4" I of course tried to tough it out and break it in as most mattresses need some time and only succeeded in running past the return date, not that I'm sure how that would work as it expands to about 5x it's shipping size once opened. I've purchased a better, much more expensive mattress locally and will resell this one to someone who will enjoy a firm bed. There was a slight odor as expected when I opened it, left it in the garage for two days and it aired out just fine, no complaints there. I may have gotten a defective one, but I can't even call this medium, it's very firm.
I will never buy another spring loaded mattress again. This bed is amazing! Last night was my first night sleeping in it and I slept ALL NIGHT without any issues. It's super quiet, I didn't sweat at all throughout the night also you cant feel the person next to you move which is great. My baby is 4 months old and every since I was 3 months pregnant my hips and lower back have hurt so bad from my previous mattress (BeautyRest aka Trash) , but this morning was the first time I got out of bed and wasn't sore, achy and, stiff. This mattress has brought me long overdue relief. And it just keeps growing! I love it and highly recommend it. Also I didn't notice a smell and the pillows are amazing too
I’ve had this mattress for almost a month now. I am pregnant, so sleep doesn’t come easy these days, but this mattress is awesome! I can still feel some of my boyfriends movements when he tosses and turns, but it’s a huge improvement! I’m not sure how cool it is, but this is my first experience with a memory foam mattress. Mine came with 2 pillows. Be sure and get yourself a waterproof protector to protect your investment. That is a must have!
Have tried it for a month. Not worth money. Sagging around edge and in the areas we sleep. Also back hurts worse than before. Hopefully they have a hassle free returns/refunds.
Awesome bed. We sleep so good! Great buy. It is heavy so have some help if moving it upstairs.
I can't say anything bad about this product, including the 2 free pillows! Its soft yet firm, no chemical smell, rose within 3-5mins to full size, is relieving my husband's back pain, is not hot at all. We are in love with the product.
Best Mattress ever!
No major smell as reported by others. Took shape quick. Very comfortable. Time will tell about durability.
This mattress is so comfortable u can't go wrong . We wouldn't trade it for anything super soft
Too firm. Definitely not a plush.
Amazing.. great quality sleep on firm mattress. Perfect fit. Meets all expectations, already recommended it
The Mattress was delivered Friday, and set up to expand for 72 hours, we slept on Mattress Saturday evening but it's sagging in the middle!
I was looking for a thick mattress that wouldn’t leave holes in the bed from where you lay. It springs right back up. True definition of memory foam and bonus pillows were awesome! Didn’t have chemical smell but does need some time to inflate after coming out of the box. Love how thick the mattress is!
I was aways old school coil spring mattress guy. Wow so glad I tried the new foam gel. Delivery in a box of a queen size bed to your door. Crazy! It's pretty heavy getting the box upstairs but two people can handle it. Unboxing was easy. When you cut the plastic off be careful not to damage. Then get out of the way for the expansion. The two pillows could be over looked they are flat under mattress. I had opened it about 4:00 and by 9:00 it grew to pretty much full size. It took a night or two to get use to the new support. I use to toss and turn all night with cover's all wrapped around me and sore back. Now don't remember going to sleep or that morning is here already. Very happy with it so far! My son is buying one now.
This is the most comfortable mattress I've ever slept on. It's a bit too soft bit overall it's comfy. The price is amazing and my back is no longer stiff in the mornings.
I love the mattress! It's firm but still has a nice give to the memory foam. The chemical smell took forever to go away otherwise I would give it 5 stars.
I haven't slept on it yet, but it seems that this thing keeps growing and growing. I purchased it for a Bookcase storage bed, needless to say, I will have to purchase a step stool to assist me getting on to the bed. To the touch, it feels good, but I won't know until I actually sleep on it....... as soon as it stops growing. Update: Today is day three and the mattress has grown to 14 inches and has another half inch to go. It is big and tall and very heavy. This is the third day of it being on the bed and it does have a musty chemical odor. I still haven't slept on it or climbed upon it, but I will leave it on for another two to three days to see if the odor goes away (open the windows) and to see if it will complete the growing process. I will either send it back if the odor doesn't dissipate or buy a bed step stool to climb this mountain. See the images.
I've been searching a while for a good brand mattress and im so glad I found this brand. I love this mattress, it is better than my old Zinus foam mattress. It does have slight chemical smell at first then it goes away. Came in big box, airtight. It inflated in 30 mins. Id give it a 7 on plush scale and a 7.5 on the firmness scale. Doesn't feel hot like my old mattress too. Def worth the money.
I can finally sleep directly on my side again! No more twisting my upper body opposite of my lower because my expensive pillow top spring mattress killed my shoulders and hips!
I am so happy with this purchase! The bed is amazing!
This bed is awful. We loved it for 2 nights and then it turned into a rock. If you wants a soft or even remotely plush bed this is not it. I wake up sore every morning and reverted back to my old bed while this mattress sits in my storage.. I would just sell it off but I wouldnt wish this waste of money on anyone. And when you try to reacj out to the company to try to find som kind of resolve, they compleatly ignore you. Do your self a favor if this.is your only bed option and sleep on the floor because this bed is the WORST.