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Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
Denver mattress was originally a big player in the waterbed industry, riding the 'wave' of the boom until the late 1980s. With time, Denver Mattress adapted to offer a variety of mattresses for children and adults, opening the first Denver Mattress retail store in 1995. They offer factory direct prices and online offerings if you don't find yourself in Colorado. They have an emphasis on plushtop and offer innerspring, hybrid, and memory foam mattresses.
Based on our aggregated reviews and our scoring method, we recommend Craftmatic in this match up!
See Our Full Review of Craftmatic
Online reviews are a great resource to discovering if a product will work for you. Sleepers have positive things to say about these mattresses and their comfort, but there are some that didn't feel as comfortable. Look over the reviews and the mattress specifics below to see if these mattresses will work for your body.
Overall, mattress support is important for spinal alignment and deep comfort of a long horizon. Most sleepers report that these mattresses offer good support, but there are some cases where folks haven't felt 100% supported.
Edge support is a must-have attribute for great mattresses and for those that like to lay close to the side. Most customers report that these mattresses do well on edge support, but some who are heavier may experience some extra contouring when sitting
Bowling Ball & Density Tests
Bowling ball tests are a great way to measure firmness and support. These mattresses provide even support overall, but some customers may have issues with even support long term.
Good comfort that lasts for a decade plus is one of the most important factors for mattress shoppers. Though there are some reasons, like dust, that would mean we wouldn't want to sleep on the same mattress for over 15 years, we all would rest easier knowing that our mattress would last that long anyway. These mattresses are good overall when it comes to longevity. Most customers will find they last over 7 years, but some have reported not loving the overall feel. If you are a heavy person and worried about durability, take a look at some of the customer reviews before puchasing.
If you are examining this brand, take a look below for more details about these mattresses. They, sadly, get some low reviews from customers. Some were extremely happy with their purchase, but many others were not as excited.
Customers have mixed reviews about the support found in these mattresses. Though some customers are happy with their purchase, some have found these mattresses to be disagreeable with their body. If you are considering these mattresess, make sure to take a look further before buying.
Edge support is always important to those that like to sit close to the edge of the mattress Others aren't as tied to it as a end-all for a good mattress. Edge support in these mattresses may not be excellent so make sure to do added research if it is important for you.
Discovering a durable mattress is really nice, but it's not always that simple. Unfortunately, these mattresses are not well rated when it comes to durability. That said, some sleepers may discover their mattresses lasts more than a decade, while other sleepers may find their mattress falters quickly. If you are a heavier individual, read up on your options because you may be at a higher risk for durability issues from some mattresses.
The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
Mattress broke down in less than six months. Am 65 years old and never had a mattress sag to a point that I needed a body pillow to stay in the bed. Worst ever.View More Reviews
The biggest draw for me was that they offer really kick-ass financing. You can do deals like 4 years no interest, which makes it manageable to upgrade your furniture. I would say that if you're in the market for a mattress, Denver Mattress is a good place to start!
In 2003 my girlfriend and I noticed severe sagging in the middle within 12 months of purchasing a $800 mattress from this company. When we laid in it, we both rolled to the middle of the bed because the bed was like a valley. WE called and complained and a guy came out and measured it with a string across and said he didn't see any sagging. We laughed and asked him to please lie down in it. He refused and said it would not be covered and all they could offer was $50 credit towards a new one. Total BS. A mattress should last 10-20 years (20 if you get the kind that you can flip and sleep on both sides). This company is the worst mattress company in the world. Buyer beware.
My old mattress was from the 70s and I kept falling into the same body indentation every night. I decided to visit Denver Mattress for an upgrade because I'd heard good things and I didn't have thousands to blow on a mattress. I bought 'The Breckenridge' model and it was relatively inexpensive. Mattress + 2 pillows and a pad for $400.
The experience was painless. Blake, my sales person, was very helpful and friendly. He didn't try to up sell me and the transaction was fast. I was there maybe a total of 20 minutes. They had the mattress in stock and I drove home with it that day.
Now here's the problem. The mattress is so comfortable, I've had to increase the volume of my alarm clock three times. It's like sleeping on a magical cloud. I'm actually looking forward to finishing this review so I can GO TO BED!!!
Denver Mattress is GREAT!! We purchased a mattress from them and we had a few issues. Spoke to Jonathan @ the CO Blvd store and he was happy to help us with the issue. In the end we spent more $$ than planned but was happy that Denver Mattress was willing to help us out. Thank you Denver Mattress for putting faith back into Customer Service...
I wish I could say I love this mattress, but over time - and we've only owned ours two years - there is quite a bit of give to the mattress. I noticed this after only several months. I called the store to ask about this, and was told to measure the depression. It does not quite measure 1.5 inches, the amount required for the warranty. I can see my body depression when I go to make the bed each morning. I am not a large woman - five four and a hundred and thirty pounds. I believe some reviewers have called this depression like a nesting effect. I have joint issues and this lack of firmness is not good for them. Disappointed and can not recommend, tho I was very impressed with the sales staff. Not pushy at all, gave us lots of time to look over different mattresses. They do honor the initial swapping out policy if you are not happy within the first 30 days or so, as we have another mattress we purchased from them earlier.
I love this bed, I honestly don't understand the bad reviews on it! Let me tell you it takes a month or two to break in, when we first got it we thought we accidentally received the wrong mattress because it felt so different than the floor model. However, it's nice and soft, yet supportive at the same time! Many days I end up at the edge of the bed and I don't feel like I'm going to fall off (it's great), it maintains support! Also when someone gets into bed you can barley feel it, it's almost like the bed has shocks! Also- it's an excellent value, I feel we got an awesome bed for the price. We almost bought a bed that was twice as expensive (from another company), but luckily for us that bed was out of stock and I feel lucky we stumbled on this bed!
My husband purchased this mattress in 2006 before deploying. It stayed at his mother's house, unused for 2 years. Upon returning home from overseas and meeting me, it finally came out of the box in 2008. We have LOVED this mattress up until about a year ago. There are obvious dips and ridges, it lists to one side as if the padding is gone, and turning it 180 degrees no longer helps. We both started noticing that we can't sleep well; tossing and turning most nights. We wake up more tired than we started and with sore muscles. My husband called the store he originally purchased from but was told the warranty isn't valid for 'age related issues' and that we were welcome to purchase a new mattress instead. Unfortunately, we have not found a new mattress we love as much as this one but the money involved, for a mattress that is suppose to last 15 years, is a lot. Be cautioned, you will only get to love this mattress for half its 'life expectancy' and then you will need to get a new one.
We bought this mattress back in 2012. It started nesting around the 2 year mark even though we did the required turning. It was comfortable until it started breaking down. The edges are pushed out on both sides and it has deep impressions in it. Denver mattress however is a great place to get a new one. Just make sure you lower your expectations on the warranty as the Doctors choice will not last close to what they say.
I've had this mattress for just over 2 years. Just me sleeping on a king size bed. I have turned it (not flipped since you cannot turn it over) about every 6 months but where is sleep is like a pocket and you cannot see it but you can feel it when you lie in it. I try to sleep on my back but my back and hips are killing me every day when I get up due to no support there anymore. I spent over $600 on this mattress and already need to replace it. Very disappointed in this. Should have gone with very firm and maybe it would be just right now. Being in pain is not worth this. If I had known this before, I would have purchased something else.
We bought our Doctors Choice plush set over 10 years ago and we have loved it since the first perfect nights sleep we had on it. When we went into the store the sales person helped us pick the right mattress. My husbands is tall and I'm at least a foot shorter than him. He is an electrician and on his feet all day and I work in an office and sit all day. So we need different things from a matteress and this one works very well for both of us. We are going to buy a new one and pass our current one on to my daughter because it's still in great shape. Anytime we have not slept well we get new pillows and we sleep well again. It has never been the mattress. We will never sleep on anything else.
I thought that I had found a good mattress but after 3 months of sleeping on it, it's too soft and it's going to get worse. Most likely, I will have to buy another in a year. I cant believe all of these glowing reviews, I really hope they publish this because it is the Gods honest truth. If you are like me and 6ft, 220 lbs, you will hate this mattress. After 4 or 5 hours of laying on it, my back and core sinks to the extent that my head hurts. Doesent matter if I have one or two pillows and the worse part is I've been rotating the mattress every 2 weeks. It's not solid enough to provide the support for anyone over 200 lbs. if I had not driven from Pittsburgh to Erie pa in my truck to pick this up, I would have brought it back and got my money back already.
I would highly recommend looking elsewhere to purchase a mattress!
Purchased a king on clearance was told it still had a factory warranty, mattress sags bad! went in and was told I bought it on clearance so no warranty it is a plush top and just caving in, Im only 160lb and my other half is only 130 so if you buy one plan on using it for a guest room,they are not built with good foam.
We ave purchased the set of Doctors Choice Plush. Purchased by calling and received excellent help from the Representative. We bought this set because of the high reviews based by Consumer reports. Have not received it yet but we are certain it is of high quality as stated by consumer.
My wife and I bought the Doctors Choice Plush Queen after realizing how poorly we were sleeping. We were surprised how the sleep comfort test really helps pick the mattress and pillow system. We also opted for the ErgoMotion base. Love the Zero Gravity position for a restful nights sleep.
I am very pleased with the customer service I received at the Broadway store. I had purchased the Breckenridge euro-top bed and had back and neck pain the first night I slept on it. I went back to the store asking for help in returning the bed and Levi made the exchange very easy. He suggested the DC plush mattress and boy am I glad he did. 1st night I slept on the bed I woke up pain free, No lower back pain or neck pain. I would recommend this bed to anyone who has back pain. I cant wait to go to bed!!.
We've always purchased our mattresses from Denver Mattress and recently needed to buy two new mattress sets. We returned to Denver Mattress once again for our purchase because of the great service, the great quality and the reasonable prices.
I've bought 4 of the Doctor's Choice Plush for my home over the years. Holds up really well.
I would like to say by far I love this mattress. I needed something to comfort my back due to working long hours and having severe back pain. I have had no problems comfort wise. But after about 8 months it had gotten a little wore down from sleeping on it not much though just a slight difference. I only sleep on it at night time though. The comfort is great but the value and quality of it is in the middle due to getting wore out quickly. I would recommend.
We purchased a Doctors Choice Plush mattress and boxspring just over 8 years ago. It came with a 15 year warranty. After about 5 years, a spring ripped through the side of the mattress! We exchanged it for a new one since it was still under warranty. Now we've had the replacement for about 3 years and the mattress is saggy and not supportive. It's very uncomfortable, can't sleep through the night, wake up sore and stiff. We have done everything right (rotating, have the matching boxspring, a proper frame). Unfortunately, it seems to be pretty poor quality, so I cannot recommend this mattress. I'm hoping we can work something out with Denver Mattress, because this mattress should have years of use left.
We have had a Doctor's Choice for 11 years and it is just as comfortable today as it was when we bought it. I has a broken spring and they are delivering a warranty replacement soon. Great service! They take care of you after the sale. We shop Denver Mattress exclusively. We also purchased a second Doctors Choice mattress for our guest room
This mattress felt like heaven for approximately 5 months. By month 11 we were sleeping in our own little pods and there was a huge lump in the middle. Now we are at 15 months and wake up sore every morning and can hardly sleep. Very poor quality and durability. Do not buy this mattress.
I bought a side sleeper online based on Consumer Reports recommendation. I paid $743, which included a $255 delivery and set up fee. The mattress (Plush) is as hard a a rock. I tried it for two night and I could only sleep 2 to 3 hours because of hip pain. I called the Company to return the mattress two days after receipt of it. They told me I would have to pay a return freight charge of $235 to return it. So, of my original $743 payment, I would be receiving a total of $253 for my credit. So, it cost me $500 for about five hours sleep.
Very disappointed. Splurged and went with the foam/spring mattress. If it had been free I'd still hate it. It's easily the most uncomfortable mattress I've ever slept on, my legs, lower back, upper back, shoulders ache. Never had this issue with Sealy's and sorry I strayed away from something I knew was good. We are still within the 120 day warranty but company charges a ridiculous $50 delivery fee to exchange each time. More money to get another awful mattress? Seriously do not shop here.
We ordered the Denver Mattress Athlete's Gold memory foam, 2 twin XL beds (split king) with adjustable bases. We have had them for 2 months now and couldn't be happier! No more stiffness or backaches in the morning! Yippee!!
Kelly K., the manager, was fantastic, very knowledgeable, extremely helpful, very personable and had just a great personality! He approached us very quickly after a friend and I got there and was so easy to engage in a very low key way. He was not pushy at all and informed us of some differences and key factors in a various mattresses. I have not received delivery of my Denver Mattress, yet, however, I am super excited about getting it. My friend has a Denver Mattress already and loves it so I know it comes highly recommended! Plus - Kelly's personality and service is top-notch and so friendly! Go see Denver Mattress and ask for Kelly!!