Craftmatic Mattress Reviews

Get The Best 4th of July 2020 Online Mattress Deals! Unlock The Coupons


Slumber Search is supported by readers. Some links on Slumber Search are referral links. If you use one of these and buy something, Slumber Search may make a small amount of money. More info.

Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.

Mattress Score

Overall Score: 8.8/10

Customer Satisfaction: 8.8/10

Price Value: 8.7/10

No Back Pain: 8.6/10

Price: $1800-$6000

Trial Period: No Trial

See More Scores

Get Yours Now

See Our Top Mattress Choices

Craftmatic's Specifics

Craftmatic makes five different adjustable beds. Along with the adjustable base components, these beds also come with mattresses with plush, firm, and memory foam options. Overall, customers have mixed things to say about the customer service and comfort. Some have found the Craftmatic beds to be comfortable for them, but others have found the mattresses to have issues with durability and comfort.

If long term comfort is a priority, take a look at our list of top foundations (including the top rated adjustable foundations) and our list of top rated mattresses. For a pillowy comfort, consider the Dreamcloud adjustable base and their award-winning mattress.

Quality of Materials

Craftmatic has won acclaim through their large-scale TV advertising campaigns over the years. When it comes to comfort, there are some disputes from customers. Some found that the mattresses had durability issues and that the customer service was difficult to get a resolution from.

Below we'll go through each of the Craftmatic lines and discuss the ins and outs of their offering. Here are the details:

Craftmatic Legacy: The Craftmatic Legacy line comes with a plush, firm, or memory foam mattress choice. Its adjustable base comes with programmable options, like zero-G and Easy Touch head and leg adjustment. Comparable adjustable bases sold elsewhere sell for much lower, and there are some disagreements from customers on initial comfort and service.

Model 1: The Craftmatic Model 1 offers a firm, plush, or luxury firm mattress. Their adjustable base offers simple features and a straightforward remote to adjust the head and foot of the mattress. While most customers like their Model 1 to start, there are some disagreements about durability and long term comfort.

Craftmatic Monaco Models: The Monaco Models come in either a king or a queen size. This comes with more features, like full wave massage, gentle wake alarm, and over 1000 positions to explore. Most customers like their Monaco adjustable beds at first, but there are some disagreements on the pricepoint versus other competitive products and on the longevity of the units.

Overall Comfort

While most customers find comfort at first, there are some disagreements when it comes to longevity. With some describing units breaking down quicker than expected. Also, there were some disagreements about customer service responses for some customers.


Craftmatic's mattresses allow for plush, firm, and a medium-firm memory foam mattress. These options offer good levels of comfort options, but some customers have described degrading comfort.

Back Pain Relief

One of the benefits of an adjustable bed is being able to find a comfortable position for an aching back and spine. Customers respond well to the adjustable beds at first, but some that mentioned degrading comfort couldn't get comfortable over time.


These mattresses should sleep cool for most customers due to the air flow on the top layers. For those that are very warm sleepers should consider buying a mattress to help with that specifically.

Who Are Craftmatic Beds Right For?

Craftmatic's offerings are competitive, but at times overpriced. For those that are looking for longer term comfort, take a look at our list of top rated mattresses and our list of top foundations (including the top rated adjustable foundations).

Browse Craftmatic Customer Reviews

Great service

The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!

Love the adjustable base but the mattress too hot

The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.

The service is great!

The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.

Tremendous bed

I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.


We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.

Such an easy experience

We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.

Craftmatic best

I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.

What I needed

The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.

Love the commercials

Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.

Great for mom

Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.

Delivery driver was rude

I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.

Five star company

Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.

Horrible Customer Service

If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.

Outrageous replacement parts cost

The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.

My parents purchased a Craftmatic

My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.

Hello I'm sorry to say

Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.

bought a bed and got the white glove delivery

bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.


its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.

Craftmatic beds is full of crappie

Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!


Ordered a bed payed a lot of money and it didn't show up


Never use Craftmatic.....cheats, liars, and piss poor customer service

Our craft matic

Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.

The very worse product

The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.

Love your service

Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!

ripped off

ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!

Wouldn't recommend this product

Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.

We just got our beds

We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic


thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!


Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.

Why don't you folks...

Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!

6 months plus of a bed that doesnt work

6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!

Not a good deal

Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!

Customer Service

I ordered the bed, but did no get one I thought I ordered. I started calling the day it was delivered. Never could get anybody to help me. They would promise a call back, never called back. I have never had a company give me the run around as this company has. Even the the people that delivered it did a poor job, will never order from this company again. Was an expensive lesson

Compare Craftmatic With These Brands

Compare With Dreamcloud

Compare With Bear Mattress

Compare With Level

Compare With Nectar

Compare With Brooklyn Bedding

Compare With Awara

Compare With Avocado

Compare With Puffy

Compare With Amore

Compare With Tuft And Needle

Compare With Nolah

Compare With Plushbeds

Compare With Nest Bedding

Compare With Amerisleep

Compare With My Green Mattress

Compare With Saatva

Compare With Winkbeds

Compare With Eight

Compare With Layla

Compare With Helix

Compare With Sleep Ez

Compare With Loom And Leaf

Compare With Allswell

Compare With Zenhaven

Compare With Birch Living

Compare With Cocoon

Compare With Big Fig

Compare With Leesa

Compare With La Z Boy

Compare With Ghostbed

Compare With Purple

Compare With Nora

Compare With Aviya

Compare With Essentia

Compare With Idle

Compare With Spindle

Compare With Cariloha

Compare With Tulo

Compare With Luxi

Compare With Hyphen

Compare With Naturepedic

Compare With Lull

Compare With Performasleep

Compare With Casper

Compare With Arctic Dreams

Compare With Brentwood Home

Compare With Dreamfoam Bedding

Compare With Tempurpedic

Compare With Oso

Compare With Eve

Compare With Urban

Compare With Airweave

Compare With Restonic

Compare With Hypnos

Compare With Endy

Compare With Novosbed

Compare With Christeli

Compare With Lifekind

Compare With Technogel

Compare With Reverie

Compare With Intellibed

Compare With Dormeo

Compare With Verlo

Compare With Dromma

Compare With Doze

Compare With Bed In A Box

Compare With Flobeds

Compare With Easy Rest

Compare With Classic Brands

Compare With Cuddle

Compare With Eluxury Supply

Compare With Zotto

Compare With Keetsa

Compare With Pranasleep

Compare With Foam Sweet Foam

Compare With Sleepys

Compare With Therapedic

Compare With Vi Spring

Compare With Savvy Rest

Compare With Kiss

Compare With Diamond

Compare With Postureloft

Compare With King Koil

Compare With Simmons Beautyrest

Compare With Innomax

Compare With Dream Bed

Compare With Sleep Science

Compare With Parklane

Compare With Comfort Tech

Compare With Qomfort

Compare With Ashley Furniture

Compare With Natures Sleep

Compare With Ikrema

Compare With White Dove

Compare With Comfortaire

Compare With Springwall

Compare With Banner

Compare With Hästens

Compare With Safavieh

Compare With Charles P Rogers

Compare With Corsicana

Compare With Tuck

Compare With Perfect Cloud

Compare With Lebeda

Compare With Mlily

Compare With Purasleep

Compare With Sleep On Latex

Compare With Dynasty

Compare With Sherwood Bedding

Compare With Eclipse

Compare With Sleep Innovations

Compare With Zinus

Compare With Custom Comfort

Compare With Hampton And Rhodes

Compare With Wolf

Compare With Novaform

Compare With Aireloom

Compare With Spa Sensations

Compare With Gold Bond

Compare With Kluft

Compare With Shifman

Compare With Enso

Compare With Bed Boss

Compare With Personal Comfort

Compare With Ethan Allen

Compare With Bowles

Compare With Solstice

Compare With Signature Sleep

Compare With Yogabed

Compare With Jamison

Compare With Sleep Number

Compare With Raymour And Flanigan

Compare With Boyd

Compare With Lucid

Compare With Stearns And Foster

Compare With Sealy Posturepedic

Compare With Ortho

Compare With Icomfort

Compare With Cheswick Manor

Compare With Zuzu

Compare With Dutch Craft

Compare With Maxim

Compare With Southerland

Compare With City

Compare With Spring Air

Compare With Serta Perfect Sleeper

Compare With Linenspa

Compare With Astrabeds

Compare With Symbol

Compare With Kingsdown

Compare With Bobs Bobopedic

Compare With Ikea

Compare With Englander

Compare With Denver

Compare With Eastman House

Compare With Voila

Compare With Tomorrow

Compare With Pangeabed

Compare With Zeopedic

Compare With Resort Sleep


Mattress & furniture shopping is an oftentimes tedious and mundane task. This site's sole purpose is to make the decision making process faster and more efficient. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Like all things you read on the Internet, understand there is no better judge than yourself. When it comes to your own comfort, your own body is the only North Star. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. We are not doctors -- if you have a medical condition, please consult your doctor.

The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. See how it all works here.