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Corsicana is a bedding company founded in 1971 in Corsicana, TX. Originally, Corsicana was a manufacturer of furniture as well as bedding, but over recent years, they've focused solely on bedding. With over 9 manufacturing locations in the US, Corsicana provides a strictly made-in-USA legacy. In terms of matress materials, Corsicana provides a selection of hybrid, innerspring, and memory foam mattresses sold across the US. Customers like their products overall with some disagreements about durability.
With showrooms in Colorado, Innomax is a sleep company famous for its over-the-phone business model. They specialize in air, water, foam, and innerspring mattresses. They offer a wide range of matttresses and other sleep products that are priced competitively. Most folks have great things to say about Innomax and sleep comfortably in their new mattresses. Some had issues with durability and the warranty.
Based on our aggregated reviews and our scoring method, we recommend Innomax in this match up!
See Our Full Review of Innomax
Some reviewers describe these mattresses as very comfortable for them., but other folks have had different experiences. Customers had both negative and positive feedback. Get more information below on how these mattresses work for others.
Better mattress support can lead to a better night's sleep. If you aren't supported by your bed, you are not likely getting the kind of sleep that you could be getting from a mattress that aligns the spine. All in all, these mattresses do offer good support at first, but some had issues with lasting comfort.
These mattresses should do fine on edge support for most, which is welcomed for those that like to sit on the side of the bed. Those that are heavier may still experience some declining around the sides of the mattress.
Reviewers provide mixed ratings about the durability of these mattresses. We're all big fans of mattresses that feel just as great as they did 10 years ago as they do today, but unfortunately, not all of them will last as long as you hope. If you are considering a mattress that isn't an A+ on durability, do one last review of the return and warranty policies so you are secure in your purchase.
Reviews are a great way to distill the benefits and drawbacks to a mattress. However, there are a lot of other brands out there competing for your attention. These mattresses have both positive and negative feedback from customers. Some are excited about their new mattress, but others are not very happy.
A supportive mattress is important to all, but especially important for back and stomach sleepers. Side sleepers also need a responsive mattress for their bodies. For most sleepers, these mattresses offer a good amount of support. That said, some others didn't like the support so if you are heavier, make sure to take a harder look.
Most folks like the edge support from these mattresses. Some customers weren't entirely satisfied with the edge support.
Brands that have good quality control and materials will likely also have good durability. Some folks may find issues if companies don't have these attributes. These mattresses specifically get mixed reviews from customers on durability. There are reports by some of issues about comfort over a short term, but others that have lasting comfort. Make sure to double-check the warranty and return policies before buying.
I work in the mattress field and I'm very much acquainted with many makes and models of Corsicana Bedding Mattresses. I've owned one myself and it was what I'd deem as a 'mid-level' mattress and -for the price- it was a great value. It was quite comfortable for 7 or 8 years. That's pretty reasonable. In comparison to an 'S-Brand' model I owned at one time, dollar-for-dollar, it was a a lot better of a deal. They -are- (as someone else said) a very large manufacturer and they produce hundreds of different models every year; ranging from low-priced economy models, to mid-level models and even a decent selection of luxury-type models. They're bigger than most realize so they -are- able to sell the same product as the 'big name' guy who you -think- is bigger; and, do so at a lower price.View More Reviews
I purchased a Corsicana 'Ashby' eurotop mattress in 2012. It was completely breaking down within 2 weeks of purchase. So much so that I thought they had sold me a used or re-built bed. I tried to send it back. The store refused to do anything and I was stuck with the bed. This is the cheapest, most horrible bed I have ever slept on. Stay away from Corsicana!
Bought 14 sets for a small inn. Worst mattresses I have ever purchased. The box springs are cheap cardboard / plywood. They squeek and the wood snaps - we had to re-inforce them ourselves and rip out the cardboard. Within a few months the mattresses 'sank'. Anytime anyone sits on the bed they slid right off! Had so many complaints we have had to replace every single one of them. Never again!! Reading the reviews people say we should blame the salesman ... In my opinion no company should make such a bad product.
Bought a Corsicana memory foam bed in spring 2013 'on clearance' for about $450, and for the past several months (close to a year now, actually) I've dealt with sleeping more or less on the freaking boxspring. There IS no mattress anymore. It just sinks all the way in. And yes, I've rotated it every 3-6 months as recommended... which has resulted in it becoming an evenly distributed, useless pile of mush that is destroying my goddam spinal cord and making me chronically fatigued and unfocused from lack of proper rest.
If I could give negative stars I would. I bought a Corsicana Euro top mattress in July 2013. I thought it was the best mattress ever. The first 6 months to a year were great. For the past year it has felt lumpy and when you get on the bed you sink all the way to the springs. You can even hear the springs. There's indents in one side and it seems like you can just slide right off. My fiance and I fight all night because we toss and turn. We sink into the middle and just plain uncomfortable. Our backs hurt as well. As for the box spring.. OMG!!! They made it with card board so I had to cut off all the fabric to remove the card board. Otherwise it would have squeeked from the slightest movement. I hate hate hate it.
Owned this bed for a couple years now. Love it and probably the best mattress I've had. Honestly still don't know what model it is. Acquired it from a buddy who owns a large furniture store at a nice discount. Wish I could figure out which one but I can't find results from searching the model Number.
Bought a mattress in 2011 from a local store. Within a few months, sagging. Went back in 2012 and got a new mattress and box spring. Within a few months, sagging. Location wouldn't replace again, said to call Corsicana Bedding. Did so. After several back and forth phone calls the location said they would only replace with a floor model with no warranty. Was told by Corsicana Bedding to turn in warranty packet so they could give me a mattress with warranty. Emailed three times. Called numerous times and left messages to verify. Emailed to verify. Nothing. After chronic hip, back, neck, and shoulder pain, contacted Corsicana Bedding in Sept. 2015 telling them the situation. New person in Warranty (Reagan) informs me it was closed due to inactivity on my end. I call bull*beep* on that one not my fault they don't get their messages (Which was proven during this conversation when she accused me of never leaving her messages and I tell her I leave them with the receptionist who never gives them to her) or return e-mails. I'm told there is nothing they can do even though they dropped the communication ball, and the store I bought from will no longer honor their replacement offer due to them telling me to hold off. So store keeps my $700, Corsicana Bedding keeps their beds, and I'm out my money, i'm out any kind of bed I can sleep on without pain, and they don't give a damn they just lie, lie, lie. They will intentionally not respond to your e-mails or phone calls claiming you aren't contacting them, then will shut you down with 'inactivity' marked on the file. You try to explain yourself and Reagan gets so defensive she cuts you off when speaking sounding like a defensive mule 'NO NO NO THIS IS WHAT YOU SAID' even if it isn't.
I wish I had read all of the reviews and the BBB complaints before purchasing a Corsicana Bedding mattress. I bought the Estates Plush king mattress in December last year and by mid-January it was sagging terribly, with large indentions where we sleep and a large hump running the length of the middle of the bed.
I recently bought a queen size Rufino pillow-top mattress. The demo unit was really comfortable at the store but after about 6 weeks mine is really starting to annoy me. I can feel a large depression forming where I sleep and I'm waking up with more and more back pain. I am 6'1 220lbs so I wear out mattresses quickly but I've never seen one wear out this quick. It might be OK for really light people, who knows? It's also really light so it slides around on the box spring way too much. I've never had a mattress that needed daily adjustments and I'm guessing the light weight has something to do with the cheap build quality. It was inexpensive so I guess I got what I paid for. I'll chalk this up as a loss and look for something better, maybe a memory foam mattress.
TI sleep on a Corsicana bedding mattress, I love it. (Had it for over a year and a half) It's a Texas made inexpensive mattress producer. They sell & and produce mattresses cheaper than almost anyone else in the mattress world.
Now don't get me wrong. There are body impressions my side of the bed... But I knew before buying the mattress that would happen. But for the price you CANNOT beat it.
so many negative reviews blows my mind! i have a corsicana queen set that i got from Austin Mattress and it is by far the most amazing bed I have ever owned in my LIFE! I got the queen set for less than $400 - pillow top. I wonder which mattresses everyone else got? I think mine was the Baron pillow top and I have NEVER been more satisfied -- I've had it almost a year and a half, no indentations, no weird wear, just amazing sleep!
Bought this with nothing but Internet reviews to go off for reference. That had my wife a little unnerved (me too) but we are very happy with the purchase. We like a firm mattress. This isn't as firm as some of the warnings but it has helped our backs with immediately providing better comfort and less back pain in the morning. I'm a combo side, back, and stomach sleeper and I find no issue with this mattress. Good purchase... very pleased.
I purchased a memory form bed three years ago, and it is the worst mattress I have ever slept on. It has lost all support and is like sleeping on a mat at camp. Their customer service was responsive, but their steps on proving your case that their mattress has failed is time consuming and complicated . It included taking several pictures and measurements of every inch of the mattress, and then paying all sorts of fees. If you want to lay our head down at night and sleep really well, don't even think about this bed.
For the price point you cannot get a better mattress. Buying a mattress is something that people need to do more research on to understand what they are getting. Made in the USA and would buy one again.
My mattress is 3 years old and because my daughter split juice on it while i was washing the bedding they will not warranty the mattress out. The structure is failing and collapsing in. The stain is on the oppisite side of the faulty structure. Will not go through this again. Spending this amount of money on something should hold out for what its designed to do for more then 3 years. The last mattress I had lasted 18 years.
Absolutely the worst customer service!! We were supposed to have a mattress delivered almost three weeks ago (this was ordered about a month ago)!! They first sent the wrong mattress, and since then they're not concerned with delivering the mattress when they said they would. Every week it's a new story and then they will give us a new delivery date. When that day comes they call and give a new reason why it can't be delivered that day! We didn't even purchase the mattress directly from them, we purchased it through another company, so it makes that company look bad bc Corsicana refuses to do its job!! This company has horrible customer service and the company I went through has had to pay for their screw ups! Not cool!!! Y'all owe kings and queens for costing them their business!!
Well, where to start. I bought a king size full price mattress from a retailer and it was a Corsicana mattress. The mattress failed within 11 months and many springs collapsed on one side. I didn't have my receipt so filing a warranty claim was not easy. At all. Even tho it was clear the mattress failed and all tags were intact. The warranty didn't cover having to dispose of the faulty mattress so I had to pay. They charged me an "upcharge" of $80 because the faulty mattress I bought had been discontinued and the new mattress would "cost more" so somehow that is my problem. Lol. Amazing. Then after I pay the upcharge I have to wait 11 days for the new mattress to be delivered to a store that now I must go to and pick up, at my expense. Even though I paid to have the original faulty mattress delivered. Some warranty. And now I have to hope this new mattress won't cost me another disposal fee, pick up charge and upgrade charge due to faulty manufacturing or parts. Sounds like a racket to me. If I were you, I'd consider staying away from this company when it comes to a mattress purchase. How good can a product be when this is the best the can do with a "warranty". Buyer beware
We bought a king sized Corsicana set in September of 2015. In February of 2017, we could not sleep on it at all. Both sides were so sunken in and there was no support so we woke up sore every morning. I contacted their customer service and was told the store where I bought is would handle any warranty claims. They made the store come to our house and take pictures of the mattress and take complicated measurements of the wear before they would approve replacement, three weeks later! They replaced the box springs with a cardboard foundation which is now wavy and about to break through. The top mattress is as bad as if not worse than the first one. The manufacture date of the set was 1-09-2017. It is not even a year old and we have had it 10 months and cannot get a good nights sleep on it. Sad to say, but rather than go through the pain it was to have it replaced by Corsicana, we will be out another thousand plus dollars to replace it with a better quality set from a better manufacturer. Don't buy a Corsicana Mattress set!
After dealing with this manufacturer for their warranty on a defective mattress I would say they are horrible and I would never buy from them again. Unfortunately google will not allow me to post photos of the conversation but I can say it was not pleasant and a waste of my time. They want me to pay $80 to have a replacement mattress deliverered a store, pay to have the old mattress delievered to the store, pay another fee to have the new mattress delivered to my home. Because that's excellent customer service right? So much for that warranty it's a joke with them for a defective mattress. On top of their ill explained warranty packet they make you fill out and hassle you several times for photos. DO NOT BUY from this manufacture. You will regret it. Keep in mind I've had this bed less than 2 years... horrible support and construction. Falls apart.
I love my Corsicana bed. I have the Seville from the eloquence line. It is amazing. I have had back issues my whole life and this is the first bed that I have ever woke up feeling great! Very supportive and firm.
Horrible bed .. I thought it was my imagination that I was laying in a whole and crawling up to get out of the bed ... I've owned it since October of 2015 I noticed right away .. maybe it was the frame .. maybe something wrong with the box spring .. mattress is pretty and looks great well crafted but it's a waste of money don't buy
I've deal with this company for years. Very reliable and well built mattresses
Great quality and comfort. Something for everyone!
I love your mattress sets!
We love our mattress and will continue to shop with this company for our future purchases!
Honor the warranty for the structual integrity of their 3 year old product!
My mattress is 3 years old and because my daughter split juice on it while i was washing the bedding they will not warranty the mattress out. The structure is failing and collapsing in. The stain is on the oppisite side of the faulty structure. Will not go through this again. Spending this amount of money on something should hold out for what its designed to do for more then 3 years. The last mattress I had lasted 18 years.
My wife and I purchased the Corisana Miralux pillowtop king mattress because it had a lumbar support for her hips. The bed lasted about a year before it sagged and had us both waking up with hip pain.
I've had my mattress for a few months now and paid about $800. Initially when I saw it I loved how big and beautiful it was but once I got it home it was sooo uncomfortable! My back and hips starting hurting days after laying on it. It was still in it's original packaging and I wanted to swap it out but my receipt said I couldn't. I wish there was something I could do because if this causes more pain I don't know what I'm going to do.
I have had mattress for 2 or 3 yrs before I started having problems. Their warranty is terrible. I paid 700$ for mattress set. I unfortunately waited until 4th year. So they said they'd give me a 41$ credit towards another mattress, so that would be a no,never will purchase another mattress from them. I purchased it from Walls.
I have this set no more then 2 years, I guess I can say the mattress is ok, but the box spring is the worst made all kind of noises, I really don't have a good night sleep, this is a queen size pensive black foundation, made on may 24 2017, when I call the store they told me I have to deal with corsicana directly I told the salesman if they know they not selling good bedding why they keep selling it, please if you want a good night sleep, do not buy anything from CORSICANA BEDDING!!!!
I have two mattress made by Corsicana that were sold through Mattress By Appointment. Not only are they extremely comfortable, they come with a full 10 year warranty for a great price. Very satisfied with these mattresses.
I bought a Queen "Ashby Plush" mattress from a local retailer in my area in 2012. . It fit my budget and felt comfortable in the store. The mattress started to sag about a year or so after purchase. The so-called "box spring" was nothing but a big piece of cardboard which immediately began cracking or crumbling or something along one of the corners. This box spring made horrible squeaky noises every time I turned over in bed. I am still sleeping on this horror of a bed as of 2020 and am in the process of shopping for another mattress. The problem I've encountered is that most mattresses today made by ANY company - not just Corsicana - are garbage. I don't know if Corsicana's products are any worse than anything else out there. Mine was made by Corsicana in Phoenix, AZ (that's what is on the tag). All I know is that this bed is inferior, sagged, and the box spring is cardboard! I would definitely avoid this company or its products. That being said, consumers today need to be very careful when buying a mattress, do your homework and research, and realize that this is a "no win" game being played by many rip-off companies with bad products. Buyer beware!
There aren't many companies I compliment because of the lack of service and professionalism. Innomax is, by far, one of the best in the business. If you're looking for great night sleep, have tried conventional beds and nothing works, go there. I've tried memory foam, air, conventional........nothing could close to their memory/waterbed . Nothing comes close! What would you pay for a good nights sleep? I didn't think it was possible but they did it. I put mine in my conventional frame and its as close to perfect as possible. The service was awesome and not pushy. Spend time there, they won't mind . They'll even feed you.View More Reviews
These guys are the best! If you need a new bed at the best price with no pressure sales... This is the place!! We have shopped online for a new waterbed set and come to find out here is the manufacturer for all these online stores here in Denver. Our salesman John Hannon was the easiest to work with. Set up and delivered.. These prices and customer service can't be beat! They also sell all your supply and linen needs. We are going to be returning for more goodies!! Thanks guys!!!
In no max is a place to buy a nice, quality bed. We bought our water bed mattress there 14 years ago and did not hesitate to go back when we were in the market for a replacement. The selection of mattresses is great and we decided on the king sized dual air, adjustable mattress. We also bought the MCINTOSH bedroom set with the king bed, dressers, mirror and two night stands. We are in love with the investment in our good night's sleep. The sales folks have been with the company for over a decade and while some reviews describe them negatively, they are super knowledgeable and if you can get passed the first few minutes of 'sales speak', and communicate what you want, you will find that the staff is interested in your experience and find a great bed! A little like buying a car, but as a consumer, we take responsibility for making sure we say 'yes' or 'no' to the things we do or don't want. The experience was good and we invested in a bedroom set that will last for 20+ years. It's lovely, comfortable, classic, heirloom, and excellent quality. Thank you, Innomax.
I recently travelled to a relatives house and was fearing the dreaded "extra bed." Much to my surprise, they had a memory foam mattress from Innomax. I was amazed at how firm, yet comforting the mattress was. I awoke after every night rested, relaxed and invigorated.
As soon as I returned to Denver and went to their showroom off of I-70 near I-25. This company takes sleep seriously. The selection of memory foam, modified water bed systems and impressive mattress setups was very impressive. It seems as if they incorporated NASA space technology into their mattresses creating an amazing bedding system.
I purchased the organic memory foam mattress and I have been sleeping better for weeks! I would strongly recommend anyone who needs a better nights sleep to go to Innomax and get the system that is going to be perfect for their sleeping style.
Went there with a friend of mine who is looking for a new bed. She had already been to several other bed stores but I'd heard about this from several of the people at 850KOA radio. I thought it would be a good experience.
I was wrong.
It was nice that they had food when we got there. Tasty and good. The location was not the easiest to get to, but Google Maps did a good job. There are quite a few beds to try out and a variety of different options. The furniture was nice too, if a bit pricey, but then, I usually shop at AFW.
NOW, the staff seemed quite friendly, but as we talked and walked and tried out beds, and she described the beds she'd liked at other stores, the sales rep began to simply bash the other beds and touted theirs. "Everyone else is terrible and we are the only good ones to ever exist" is the feeling we came away with. I can understand that you need to tout your own bed, but you don't need to do it by spewing disrespect toward your competitors.
To top it all off, the sales rep began to sound like a used car salesman. Lines began coming out like, "I can probably get you a SMOKIN' hot deal but only today." I was waiting for the, "I'll have to talk to my manager" line, figuring that this was a bed and not a used Camry she was looking at, and lo and behold, those EXACT words came out of his mouth.
We felt hugely pressured, and we got that slimy feeling you get after a particularly annoying visit to a local used car dealership hoping to push a substandard product on us by pressuring us to BUY NOW or the deal will be gone forever!
Now I don't know that the products offered are substandard or not, and I doubt they are, but the feeling we got as we were slinking away completely overrode our memories of any product detail we were given.
In my humble opinion, I would shop somewhere else, anywhere else but here.
We had an extremely disappointing and disconcerting experience. Initially, I gave them a 5 star rating based upon the mattress comfort. We purchased the memory gel with phase change thermal cell bed because it was advertised to have great lumbar support (I had an 8 level spinal fusion).The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price as they advertise a 'price match' option.
The mattress was great for about three months, then it began to soften and develop pockets of laxity. We gave it ample time to see if rotating and a different topper may help the lack of support, but nothing worked. When we started contemplating the purchase of a new mattress (after a year for a bed with a 20 yr warranty, sigh) I decided to visit the store and discuss our options. Given the reviews from other customers, I feared such would be an unpleasant experience, and I was right. After some back and forth with the Regional Manager and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed, we we needed ASAP! They said we had to wait until the following Wednesday. Wednesday came and went without the promised phone call. Our phone calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same unfair, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress they determined was defective. I wish the saga ended there, however, the situation turned even worse. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated? All in all, a complete nightmare.
After over a year of dealing with severe lower back pain, I can honestly say that purchasing an Innomax mattress was the best decision I've made for my health! Tommy was helpful, patient, and steered me in the right direction to ensure I purchased the best mattress for my back. The customer service was excellent, the product-top of the line, and I am beyond happy with my purchase! I would absolutely recommend Innomax for anyone looking to invest in their health and comfortable sleep!
We were "pressured" into purchasing a very expensive mattress about three years ago. We have had to purchase memory foam toppers to be able to sleep on this terrible mattress. We should have done business with Denver Mattress because they offered a "satisfaction guaranteed" policy. We complained to Innomax but they were not inclined to work with us. Their attitude was "you bought it you own it." The mattress is called prodigy. If we had not paid
so much we would gladly haul this monster to the dump. It would be a shame to take up landfill space with this. Bottom line, be careful. We learned the hard way.
We met with Tommy. Still waiting for some kind of resolution.
No response from Tommy. Will never do business with Innomax again. Other mattress businesses offer a trial period. Innomax does not. It truly has a " you bought it you own it" policy.
I had a Select Comfort bed for 14 years that I absolutely loved. When the topper finally wore out, I discovered I could not find a replacement topper as they stopped making them. My husband and I really needed a different sleeping surface, but I could not stand the thought of giving up the Select Comfort....but the one I bought in 2001 was 7 grand, and there was just no way we could spend that on a bed. We went to Innomax and bought a very nice non-air mattress that was 3 grand. We spent about 45 minutes lying on this bed in different positions, and really loved the way it felt. Once we got it home and slept on it for several weeks, we discovered that our backs were hurting in the morning. We discussed different theories as to why that could be happening on such a great feeling bed but came up with no real answers. I contacted Mickey, our sales person, who asked if we would give it 3 weeks, and we agreed to. Still, back pain for us both. Disappointed and frustrated, we made an appointment to come back in and see Mickey, and he spent time discussing things with us and then sent us home with a nice, thick foam topper to try and see if we simply needed a thicker sleeping surface. We agreed to give it 3 more weeks. Still, back pain. With every single interaction with Mickey, he was genuine, professional and pleasant. Never ever any pushy, cheesy sales tactics. When I called Mickey this final time, he made an appointment for us to come in and see the manager (and him). This time, we laid on several beds for a very long time. We decided to go with the air mattress that Innomax makes. Innomax came to our house, took away our old mattress, brought the new one in, set it up, gave us directions, told us how to find support if we have questions once they left, put a fiber optic rose, several chocolate mints and a thank you card on the bed when they were done setting it up. The 2nd bed costs more than the first, but the manager made things right and didn't haggle over the extra cost. He clearly wanted to give us a good product and good customer service. We worked together with them to find a solution that we needed for peace of mind and a restful night's sleep. Innomax has been good to us. They have to eat the cost of those mattresses when they are returned, so they have to implement effective and compassionate problem-solving strategies with consumers, before just taking back a custom-made mattress. They stand by their promises,and although we were frustrated for weeks trying out different things, it was a reasonable request on their behalf. Once it was clear the 1st bed was not for us, it was replaced with expediency by the 2nd one.
We are happy with our bed, and would recommend Innomax to anyone!
Ugg, I think back on the sales experience when we bought this bed and I cringe. It was 4 years ago. The first salesman was pushy, but not terrible. When we said we needed some time to think about it, he brought over the "closer". I think she was called Sandy. And she was relentless. I asked about the "hump" in the middle of the air bed caused by the baffle between the air chambers. Her response: "sleep diagonal sometimes, get crazy!" I swear, she said that.
Somehow despite that, we were stupid enough to buy the air bed and I know there must have been high fives between the sales people when we left. The pump was loud, the firmness setting seemed completely arbitrary, and that hump... It was just never comfortable. The pump died a year ago and, since then, it's been like sleeping in side by side hammocks. My wife declared that we are getting a new bed today. And not from Innomax.
Btw, do they still use "laser technology" to see if your spine is aligned?? That was soooo ridiculous.
Price Match Saved Us being ripped of $986 from Innomax
End of Dec 2014 we went to the Denver Innomax showroom. Sandy was the 1st salesperson we spoke with, who started out her skit stating that Innomax does not advertise because they would be competing against themselves, as they're in over 1600 stores. At the time I didn't care as I was just there to look at their beds, but now I'm here to share with you why they don't advertise.
We ended up purchasing the Medallion Waterbed LS1000 and foundation. Cost $2,861. When we got home we did a google search for the bed to find out that buying from the Manufacturer directly in Denver were they're manufacturered these beds, as we did cost us $986 more than buying the exact same model from discountwaterbeds.com and heaters etc. from Ebay, with no tax, no shipping fee, and no having to deal with below par employees.
So why don't they advertise?? I would say so any dummy that walks in there can pay them a lot more than they sell to other distributors and retail stores for.
But don't worry they have a 30 day price match guarantee. Go ahead start holding your breath now... Sandy stated she was not getting our emails, guess she doesn't know about return receipt sent to sender each time the email is opened. Tommy the district manager out of Loveland will get right on it and take good care of you... keep holding your breath... He sent us back our same links to discountwaterbeds.com stating they were advertising the the wrong price and his figures were only $349 due back. Note, months later discountwaterbeds.com is still advertising that same great price.
Pays to bank with Wells Fargo who investigated and gave us our refund right away, charging it back to Innomax.
MORAL OF THE STORY: Skip the ripoff, google the bed of interest and Save yourself near a THOUSAND Dollars!
I've held out replacing my ancient mattress because I dreaded the sales hype of sleep showrooms. It is so much more fun to spend money on bed furnishings. Accent pillows! Italian sheets! And really, how much have beds changed in two decades?
Turns out, a lot has changed.
Fortunately a friend recommended Innomax in Colorado. The website is kind of dated, but the beds are not.
Like their name implies, the company is focused on innovation. Privately-held, Innomax's sleep experts are the brains behind many of the advances in sleep management found in the world's most popular (and expensive) mattresses.
I ordered a memory foam bed over the phone. Ordering was simple, and delivery was painless on our steep, private road. The mattress came shrink wrapped and was on my deck waiting for me after work. No need to sacrifice half a day waiting for a delivery truck. All we had to do was carry up our narrow stairs, cut the plastic off, and watch it expand.
The first week I didn't notice too much of a difference in my sleep, but sleep quality is hard to quantify. The second week, the results really started to show. I feel fantastic, and notice that the bed isn't torn up from tossing and turning.
I'm up now at 5:30 am for a morning jog, without setting the alarm. Something I haven't done in 15 years. I feel completely rested, and eager to get going. It is like turning back time.
Thank you Innomax for giving me my "bounce" back.
Great product, great customer service. I highly recommend InnoMax to all.
There warranty is only as good as their word. I bought a $1500 bed 5 years ago and the topper is supposed to be warranted for 20 years. It is in awful shape and they refuse to stand behind their product. So unhappy and disappointed.
We had a good experience buying our first king size bed at Innomax. Our salesperson was Daniel and he knew what he was talking about. We won't get our bed for another month, so no review on how we actually like the bed, but the purchasing experience was very pleasant.
I received excellent customer service from Mindi Wood. She was professional and answered our questions and got us the part we needed to fix not only one but two air beds! Great experience!
Its a big investment but so is our sleep quality. We decided to get a great nights rest by purchasing the Rick Lewis Innopedic adjustable smart base bed. we tested beds all weekend and it came down to Sleep Number and Innomax. Although They are both high end beds, Innomax bed came in first for sleep comfort and also they were able to beat out their competeter for about a 2,000 dollar difference also adding in the Chili pad that allows you to heat up to 115 degrees or down two 60 degrees. It can cool one side or both or heat both or one cold or hot, the massage feature is great too.... Better sleep and comfort here we come Thanks to Sandra Carbone and her Innomax team.
I will never sleep on a traditional inner spring mattress again. After being tired (no pun intended) of not getting quality sleep every night, I finally bought my own sleep system; I couldn't be happier! Goodbye restless nights, waking up throughout the night, and having a sore back in the morning. The sales staff were knowledgeable and helpful in my search for finding the right system for me. They offer delivery or the warehouse crew can help you load up your truck. I recommend Innomax to everyone I know. They have a customer for life. Thank you Innomax!
After an endless search on and off-line, I found InnoMax online, after a brief IM chat to confirm availability with Patty, a fabulous on-line representative, I requested a phone call to place an order. Scott in sales promptly called and asked all the right questions to place and ship my ODD order. InnoMax made my week, I cannot wait to sleep on my waterbed again. Thanks Guys.
We had an extremely disappointing and horrible experience. Initially, I gave them a 5 star rating (on Yelp) based upon the mattress comfort. We purchased the memory gel bed. The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price. The mattress was great for about three months, then it was so uncomfortable. We gave it ample time to see if rotating and a different topp...er may help, but nothing worked. When we started contemplating the purchase of a new mattress, I went back to the store. Given the reviews from other customers, I feared such would be an unpleasant experience. After some back and forth with the Regional Mgr and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed. Although we needed one ASAP, they said we had to wait until the following Wednesday. Wednesday came and went without the promised call. Our calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same demeaning, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress THEY determined was defective. I wish the saga ended there, however, the situation turned really bad. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated?
My wife and I bought an InnoMax air mattress system from Sandy Carbone. It fit our present frame. We have slept on it 6 nights and neither one of us has woke up with back aches like we did before. Even after the first night. Sandy was very helpful when we went in to look at an air system bed. After looking at Sleep Numbers . In my opinion there is no comparison between InnoMax and Sleep Numbers. At InnoMax Sandy showed us the inside of the bed to show how and what it was made of, let us lay down on the mattress for a good half hour undisturbed and did not pressure us. It was a relaxing experience altogether. Now, so far we are satisfied.
We are now full-time retired RV travelers. Our coach has a air mattress king bed, after just a month on the road my wife’s side of the bed would not hold air. We called the manufactures rep Dave and he set up a air mattresses warranty replacement with INNOMAX. When we arrived we were received by 3 or 4 of the nicest people my wife and I have ever meet and did business with. Tommy and Sandy handle the exchange direct and Tommy repaired and upgraded the air pump, everyone we were in contact with couldn’t help us enough. Thanks and they will now be our MH bed replacement parts company...we will send all friends and relatives to this business... Again Thank You for the above and beyond service!!
I have had an air bed for over 13 years and replaced the motor 2 years ago. I have scoliosis and recently purchased a Temprapedic bed which I do not like as much as my air bed. The rubber hose rotted on the bed and the manufacturer has gone out of business. I was prepared to have to buy a new bed. I phoned Scott Chapin who called me back & discussed my concerns. He took the time to explain the differences in the hose connector on my current dual air art set and the Innoxmax system. It arrived Fedex and I am thrilled with the quality of the product. The advise the salesperson gave made assembly a snap! I am pleased to have preserved my original bed and am good to go for another 17 years. Sign me a very satisfied Internet customer!
I purchased an innomax complete bedroom set probably 20 years ago. I have moved two times since then. My last move, 6 years ago, I called Innomax... John and his partner from their delivery department came out disassembled my bedroom set and moved it for me to my new place and reassembled it. I was so happy! I'm getting ready to move again I called Innomax 2 weeks ago to find out how much it would cost to have the same thing done again. Disassemble my bedroom set move it set ...it up in the new place. Keep in mind I'm a single woman. I spoke to somebody on the phone a male, he said that John had retired but his partner was still working doing the same thing and that he could probably do it on a Wednesday or a Sunday. I was so excited! during the conversation he got sidetracked and was taking care of a few other things. When the conversation was coming to an end he said he would have the guy call me to give me a quote and let me know if he could move me or not.At the end of the conversation that said would you like my phone number so that the gentleman can call me back? The man on the phone said nope we don't need it... Which led me to believe they had caller ID and had my number. It's actually been probably more like 3 weeks now that I think about it and nobody has ever called me back! What a disappointment! Don't tell somebody you're going to do something and not follow through word-of-mouth is a very powerful thing!!! and here I was getting ready to buy a whole new bedroom set and new bed from this company. yeah that is not happening at all because I don't know what would get delivered. Innomax.. DEFINITELY NOT 5 STARS IN CUSTOMER SERVICE IN MY EYES ANYMORE!!!
I purchsed a waterbed heater from one of their online dealers (WaterbedBargins dot com) It was just over two years old and it quit working. Online it says 5 year limited warranty. I tried for months to contact the company, even going through the BBB with no response. Even the BBB said sorry but if they don't respond all we can do is note it and warn others. Then I got a hold of InnoMax . They said sure we can replace, for a pro-rated cost of $55. I originally only spent $69... for the heater. When I said that's not much of a warranty the guy (Mike from InnoMax) laugh at me and said "Well you know we're not talking about warranty on a car worth much more. We're only talking about a $50 item here". Really? So apparently if your not spending a butt load of money with this company they really don't care about you. Go somehwere else and spend your money where they actually care about their product sales and they actually warranty it. For all the hassle I've had just trying to get this taken care of, it's not worth it.
Bought a waterbed heater just over a year ago. It has already stopped working (it may have stopped sooner but it was summer, so heater not on much). Cant reach customer service, website warranty submission crashes and I can't sleep in my bed until I get a working heater installed.
About 2 weks ago innomax came out to take down my waterbed the 2 young kids were fast 45 minutes to take it down they were so kind and courtious and fast yesterday they came back. To put my bed together half hour to but it together a little long to fill the bed thank you for the fast courtious and kindness to the young men that did this for me I am extreamily happy with inomax and its emplloyees keep up the wonderful work and being the best waterrbed store in denver sincerely rosallind. Woodhouse
After months of sever back pain, we decided it was time to look for a new bed! We visited this store and now have a wonderful King size bed and couldn’t be any happier. Thank you so much, Sandy and Innomax, for the great customer service and for helping us have a great night’s sleep and less back pain!
Just had the best two nights of sleep! Bought the perfection dual king, and love it. I spent 3000.00 on the last bed, I -comfort latex cooling memory foam etc, etc, and couldn't wait to part with it! Not even 1.5 years old. Can't wait to go to bed!!
Bought the top of the line king waveless soft side mattress five years ago. The zipper mechanism for the mattress pad that also holds the mattress rails in place literally fell apart in my hands recently. Now the rails are not held in place properly and the bed is very uncomfortable. I was told it would be $800 just to replace just the mattress cover!! I am stationed in Germany and have no other options other than to scrap this bed. Never again.
My husband and I have been looking at getting a waterbed for his shoulder pain. Sandy had shown us beds they had in the showroom. We tried them out and we were sold! The bed felt fantastic! Sandy was very knowledgeable about the beds and sleeping patterns. We got a great bed for a great price. In a few weeks we will post how the bed is doing. I have a feeling it will really help with the back and shoulder pain. Thank you InnoMax!
Horrible! I purchased a queen mattress and it failed within five days! It sprung a leak and they refused to refund my money. Not only that but they were rude and didn't want to answer my questions. They only wanted to attempt to sell me more items - a pump to drain the mattress they sold me with a leak. Come to find out they had sold me a mattress that had a hole it they previously patched! Not an honesty company or one I would recommend doing business with. Take your money elsewhere!
Very pleasant experience. Great quality for a great price. Scott took very good care of us.
I have bought 1 set of the air mattresses here and love my bed. I bought my granddaughter her be and matresses here and she loves them. Thank you so much for the great service also.
Had an issue with a mattress we purchased 2 years ago, InnoMax honored our warranty and replaced our mattress. Thank you!
3500 bed has a dent in it after only a year and a half. No wonder their salespeople are so great, they have to be. Disappointed.
Good quality and good price. Bought our bed there. Comfortable.
I bought a water heater for water bed it broke after 29 months product guaranteed for 5 years two first full year after 65 percent for the rest not at all satisfied with the service
We purchased an Innomax waterbed system in February, 2019 from a local dealer for over $2200. The bed was installed by the dealer. No information for maintenance was included or warranty. We didn't even know the brand name until an issue occurred. We had mattress protectors to keep the mattress clean. Unfortunately, one of our cats had an accident in an unprotected area requiring laundering. I checked the Innomax website for laundry instructions and there were none. Being a Memorial Day long weekend, there was no one at Innomax to help. I pre-spotted the area and used a cold water wash to clean. The top came out in a shriveled mass! I air dried it but the mass remained. I filled out a claim for on their website and got an email offering a replacement top for $368 plus shipping! I spoke with Dave Chandler at Innomax to question their lack of information on how to launder and he acknowledged that "spot cleaning" was recommended. Really, did he not think we would NOT try to clean a mattress top after a period of time? He said they NEVER had this type of issue before. I asked that he recommend cleaning information be added to the website, tagged on the mattress top and included in consumer information. The mattress is OK but the customer service is not. I hope this helps others who launder bedding.