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Comfort Tech is a mattress brand made popular by its inclusion in Costco's mattress lineup. They make a variety of foam mattresses such as the popular Comfort Tech Aurora and Comfort Tech Serene. Their mattresses are inexpensive versus many competitors and most find them comfortable overall. However, some folks report issues with the durability, odor, and sometimes heat retention in some cases.
Raymour and Flanigan sell a variety of mattresses including many name brands, but they also sell mattresses under their own label - Bellanest, which is a line of extremely affordable mattresses. Their mattresses come in either memory foam or hybrid varieties, and most find them comfortable though there are some that claim durability issues.
Based on our aggregated reviews and our scoring method, we recommend Comfort Tech in this match up!
See Our Full Review of Comfort Tech
Comfort Tech: 8.3/10
Raymour And Flanigan: 7.4/10
Comfort Tech: 8.2/10
Raymour And Flanigan: 7.4/10
Comfort Tech: 8.1/10
Raymour And Flanigan: 7.5/10
No Back Pain:
Comfort Tech: 8.2/10
Raymour And Flanigan: 7.4/10
Comfort Tech: $199-$599
Raymour And Flanigan: $219-$759
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Raymour And Flanigan:
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Customer reviews are a great way to figure out if a mattress will work for you. That said, it isn't always easy to stay focused through all the noise from other brands. These mattresses are given mixed reviews by customers. Some are excited about their new mattress, but others are not very happy.
Reviewers like these mattresses supportiveness overall, which is ideal when you're looking for a mattress to cradle your hips and shoulders. However, there are some reviewers that describe a lack of support for their bodies, so make sure that the firmness range is aligned with your body type.
Edge support is a mesaure of the supportiveness along the sides of the mattress. These mattresses offer good supportiveness for most, but some folks may experience some contouring along the sides.
Customers gives these mattresses mixed reviews on lasting comfort. We all want to find the perfectly comfortable durable mattress that lasts over 10 years, but sadly not all mattresses last a long time. If you are considering buying a mattress with mixed reviews on durability, make sure to do one last look at the warranty and return policies so you are protected.
There are is some negative input about these mattresses. Some sleepers were unhappy with the comfort, but others were really pleased. One of these may work for you, but it makes it difficult to figure out. Look on below to see if one of these may work for you.
Some folks feel good with the support in these mattresses, but others have had complaints about the support lasting. For those that are heavier or require more support because of achy backs, take a look at the reviews to make sure the purchase fits you.
There are mixed signals about edge support on these mattresses. Some have been happy with even support throughout the mattress, but others had issues with lumpiness.
We all want a mattress that lasts 10 years or more, and when our mattress is something that instead gives us pain over a short term, this is terrible. That said, finding a durable mattress nowadays is really hard. With more companies than ever, companies fighting for profit at the demise of quality. When it comes to these mattresses, unfortunately, they have some sleepers who have reported durability issues over a short time. It doesn't mean that durability issues will happen to you if you buy one of these, but make sure to read up on the warranty and return policies before buying.
After being deeply disappointed in an overpriced Beautyrest mattress we thought we would try a memory foam as these seem to be the highest rated and with $100. off the price, it was worth a try. It was (surprisingly) firm to us, a little too firm. The next night I put a 3 inch memory foam topper ( already had it) on and it is perfect for us now. Our previous mattress had sagged after a few months and the manufacturer replaced it as guaranteed, but only with the same exact mattress! What is the use of that?? At least if this happens I have Costco's return policy and it was only $400 bucks not $2000. So far so good. I will follow up in two months.View More Reviews
We bought queen size Comfort Tech 10'' Serene Performance Foam mattress about eight months ago. It is very comfortable and feels almost soft to the touch but once you lay down on it it cradles your body without sinking into a hole. The Medium density description fits the bill. My husband is 6' and weighs 170 lb and I am 5'4'' and weigh 120 lb. Also I don't sweat at night which I used to on our previous foam mattress. The only small minus is that the edges are softer than on our older mattress which might be an issue for some people.
I bought this mattress for based on 2 reasons, price and reviews. Having never slept on a foam mattress, I was skeptical about this purchase. I decided that based on the price ($350 on sale) it was worth a try. After the first night I knew I had a winner. Two months of use and I am still waking up feeling rested. As a side sleeper, my arm and hips no longer ache in the morning. As a tummy sleeper, my wife's back doesn't ache in the morning either. We couldn't be happier. So glad that we didn't spend hundreds more for a traditional spring bed.
We bought this mattress several months ago, after researching mattresses for far too long! Desperate for a new mattress, and overwhelmed by the information and options available, we decided that this one was so inexpensive, it wouldn't be a risk to just buy it. We were unhappy with the uneven wear of traditional springs. Nor did we care for the 'stuck' feeling of memory foam. This mattress is a joy to sleep on! It is supportive and cushioning. I disagree with the review that says it holds the impression of your body. Ours does not do that at all. It is absolutely nothing like the memory foam mattresses we slept on in the past.
The great reviews for this mattress gave me the courage to order it sight unseen and I'm so happy I did/ Shipping took a little longer than expected but customer service was great. I don't know if I would have bought this if I'd just sat down on it in a store as it feels really firm at first and my last mattress was a pillowtop. With that being said, I love this. I can toss and turn in bed and not wake up my husband. I don't wake up with any aches or kinks in my body. Normal sheet sets fit it perfectly. When it was hot, I didn't feel like the mattress was guarding any of our body heat. I will definitely be replacing future mattresses in our house with this brand and buying one for the travel trailer! Warning: Definitely do not open the plastic wrap until you have the mattress in the room where you want it. That sucker just swells right up and it's harder to move because it doesn't have the traditional binding/edges like other mattresses.
I was skeptical because of the price but we loved it from the first night! More comfortable than our Temper-Pedic
Bought this mattress based on my friend's recommendation and the reviews here. It came in a small box and came to full size once opened. It had a chemical smell for the first 2-3 days but disappeared eventually. It is medium as listed, not firm. It sinks when you sit on it, but when you sleep you won't sink and feel relaxed. When you press it, it reacts lot quicker than a memory foam mattress, so you change positions easily. The mattress is great for side, back or stomach sleepers. We have been using it since 2 weeks. We are loving it and are having sound sleep every night. It doesn't feel hot when I sleep on it. We tried many mattress at stores and were skeptical to buy online. I thought of giving a try before buying at store, because of Costco's great return policy, but I wanna keep it since it's great and cheaper. I recommend this product. It's a genuine review and I was not paid to write this.
We have had this mattress for a little over a year and both my side and my husbands side of the bed have sunken in. This has caused the middle of the mattress to be higher than the sides so if you try to lay near the middle, you feel yourself rolling towards the edge of the bed. Also, though they say this mattress is Medium firmness, we would say it's slightly more on the soft side. Would not recommend this at all. I hope to be able to return this, but not sure if I can since we've had it for a year.
Bought this mattress Feb 2016, it was awesome at first. Agree with most reviews on quality of sleep but not so much on firmness. So if you sit at the edge of the mattress you will squish it all the way down. If you kneel on it, your knees will sink all the way down. But when you lay on it, weather on your back, stomach or side, the mattress will distribute your weight evenly and hugging you confortably for a great nite of sleep. It is truly amazing!!! I sleep in all 3 positions. On my old mattress if on my side, I'd wake up with aching hips and shoulders. Not on this mattress though. Instant relief very first night. It is now July 2017, and for the past 6 months I'd say, this mattress does NOT feel like it did at first. I rotated it according to instructions. But it's just not the same. According to the manufacturer description, it will feel softer as it ages. My wife and I however come to the conclusion the opposite is happening. The mattress feel as it gotten harder. It no longer conforms to our bodies giving us that even weight distribution I first described. And I am starting to pick up on pressure point when I sleep on my side. Wife and I have contacted Costco to arrange return. Haven't decided if will simply exchange for same model or get a refund and try different brand. Oh, also it claims to be cool, but it is not. We found it to be quite warm.
I have had this mattress for 8 months. I would say the first 5 months it was great! However, after waking with terrible back pain, I noticed how bad it was sagging. I tried several toppers and pads and it just didn't help. I always turned the mattress (it can't be flipped) and still didn't help. Could be good for an occasional guest bed, but not for everyday sleeping. I have to start the mattress search over again...
If you like memory foam in general, this mattress feels soft and relieves pressure. I would rate it about a 5 on the firmness level, with 10 being the highest. So it is a little softer than some other leading brands, which was a plus for me. If you are not sure about the idea of Serene Foam vs memory foam...it definitely feels like memory foam. It leaves the classic indentation where you have just been lying. People that are used to memory foam will most likely love it, if they like a plush feel. I, however am not and didn't like feeling stuck. I used Costco's return policy with absolutely no problems. They did just what their policy stated they would do.
We were hesitant to buy a foam mattress. This one sleeps cool, very comfortable. Didn’t find it overly soft, it’s a medium support in my opinion. Unwraps and fills quickly. No odor.
We bought this for our toddler who was moving into a twin bed. It is so, so comfortable. He loves it-along with everyone else in the house! Mattress was easy to unpackage and was ready to go in moments after expanding. Would highly recommend-such a great price! Would certainly purchase another when needed!
We purchased two Twin XL a couple of months ago for our adjustable twin frames. They are supposed to be medium firm but would have to disagree and lean towards soft. As of yet I have not noticed any defects and I will have to take a closer look and report back. The mattress is too soft so not sure what I will do.
Very comfortable. Great price
I bought this mattress for my 15 year old grandson. He absolutely loves this thing!! He said he is sleeping so much better, and he wanted us to come over and try it ourselves. He was right. It is extremely comfortable.
My husband and I bought this mattress 1 momyhsgo after sleeping on the same one in a spare bedroom at my friends house. It’s the perfect mix of firm with some give. First time my husband and I have been able to agree on a mattress!
I bought the Serene Medium foam mattress a few months ago, after I moved into a new house, for the guest room. I had originally bought an I-comfort mattress and box springs for my master bedroom at a furniture store and could not get a full night sleep on it. This mattress cost one third of what I paid for the one in my room and it is just so much more comfortable that I have moved it into my room and the guests will have to make do with the other one. The Comfort Tech was advertised as not too firm and not too soft. In a few words, it is Just Right.
We bought this for my son. It is firmly supportive and he loves it. I was thinking about purchasing the firm mattress for my husband and me, but the medium is firm enough. I have sat on it and it doesn't sink, or leave a lasting imprint. My injured tailbone wasn't bothered. We highly recommend this mattress.
Very happy with the mattress, process and delivery.
I bought this abut a month ago for my son, he loves it!
I love this mattress. It's firm but not hard or uncomfortable.
We received our comfort tech on December 8th, and have had the best nights sleep ever. The quality and comfort of this mattress goes without saying. We are full time RVers and travel a lot so a good night sleep is extremely important. All we say is this is the best mattress we have ever owned.
Bought it for my son. So far he is happy with it. He said it keeps him cool around his body. So, he sleeps well.
When I first opened the mattress, it comes flat with the air squeezed out, it seemed way too soft. One day later it was perfect so don't be upset at first. Costco had this on sale which made it even a better deal.
Mattress unfolded nicely, little initial odor. He slept on it right away and is quite happy to have upgraded.
We bought our king and my daughter loved it so much she bought the queen and loves it!
I had really good sleeps on this mattress.
Purchased September 2018. Delivered in about 1 week. Unpacked left open to air out Then put in bed . It’s great my son loves it !
Very good quality
Bought this 2 weeks ago for my youngest son He loved it because he used to have a back pain of the old mattress, Firm foam made him fall asleep easily. Thanks God we got it
Provides firm support, especially at the edges, while supporting my back. This mattress is a good choice for "side sleepers"
Bought this last year for my camper, and now I have them in my home. Very comfortable, Love it !
The mattress arrived in a box all rolled up and sealed. We rolled it out on the trailer bed board. It is not at full height right away but within a couple of hours it was perfect. I did buy a good mattress pad to protect it. It is firm, not hard though. We are both big people and I was worried about the past purchase we made of a foam mattress that we sunk into, making it hot and no support. All my worries about purchasing something sight and touch unseen were alleviated knowing we could return it. No risk here The first night we both slept very comfortably. No sinking in. No sore pressure points in the morning and not hot at all. This bed is as comfortable as our bed at home yay!!!
I have bought these mattresses on 4 separate occasions. Eveyone who sleeps on them loves them.
I bought the bed three weeks ago and the mattress is very comfortable to sleep on!
Needing to replace mattress in newly purchased Motorhome and without being able to try it out first we were very pleased that 1.shipping time was as stated, 2.mattress is quite comfortable as well. Would do it again if need be.
We are very pleased with this mattress. We purchased it for our family bunkhouse and it is working very well in that setting. We have recommended to our daughter already. Seems like a very good value for the money.
Have only had mattress for a few weeks, seems to be comfortable, and nice for the price. was easy to open and after just a few minutes was ready for use. Time will tell how it will be long term.
Bought two of them for my daughters about a month ago. Very happy with them. Great mattress for a great price.
My husband and I were not sure if we would like the new mattress but turns out it's perfect. We are sleeping better and loving the new memory foam. Thanks for the help R&FView More Reviews
We were a little scared to change from a mattress with springs to the new memory foam. WOW, what a great choice though. The memory foam conforms to your body and is so comfortable. The aches and pain of growing older have disappeared when sleeping on this mattress.It just supports your every need when you sleep. Would buy this mattress again in a minute after using it! Thank You Raymour and Flanigan
My mother bought a mattress 1 and half years ago. They came out, checked the mattress, told her she wasn't getting a new one cause she sweat on the mattress. Only took pictures of where she sweat which was one spot, it's not like they are going to resell the mattress. And they should correct the guarantee that if you sweat don't call us. Some guarantee they have. They didn't even check that the mattress was sunk in on both sides. When I sat on it I fell in it. And we have rotated the mattress. I will never buy from them again and I will tell all my family and friends as well. Thanks for nothing Raymour and Flanigan.
I am writing to this hoping someone on top will hear me out and re-consider the sales tactics. Your employees are salesman, not doctors. Customer knows best. After 9 wonderful years of having my 'firm' bed from Sleepy's it was time for a new bed. I would have returned to Sleepy's for my mattress needs, but they closed down their Waterbury, Ct. location. And so, because I had done business with R&F in the past with furniture, I thought I'd try buying a mattress from R&F.
Now from my sleeping experience, which is above all other professional bedding experiences, I was determined on getting me another 'firm' bed. Who knows my back more than my back? So I walk into the Waterbury Location and immediately I was approached by a sales rep. I told her that I am looking for a mattress. As we walked to the back of the store, she asked what type of mattress I had in mind and I told her a firm mattress. She then begins to ask me what side do I sleep on? I told her that I am a side sleeper. She then said, that for a side sleeper plush is the recommended mattress. I told her well thats against everything I believe in. I then told her, that I walked into R&F with my mind set on buying a firm mattress due to my previous mattress experience. She has me try out two plush queen beds.
One was too soft, but the other at the time felt like it may have been what I needed. She says, I'll give you 15 minutes on the mattress and I'll come back to see what you think. She comes back to what felt more like 10 minutes and asked what did I think. (I now know a mattress decision takes way more than 15 minutes.) I told her the mattress does seem that it will do the job. Plus, hearing all she had to say about plush being for side sleepers made me feel like I may have been wrong with my own idea of a firm bed. Even a manager came by to help me understand that side sleepers use plush. He even stated, 'firm is one of the most returned mattresses.' They also convinced me to buy the platinum warranty just in case it doesn't work out. I make the deal. What a regret!
I should of listen to my body! The bed arrives and my first night on it was great! But on the 3rd day, I woke up with with a stinging feeling on my hip side. I went back to R&F and spoke with the manager and he said, it may be that my body is adjusting to the bed and that I should give it more time because I have platinum coverage. I leave thinking he may be right about me adjusting, so I go back home. But I now see, more time sleeping in a bed that wasn't for me wasn't good advice, medically speaking. Even a healthy back can get harmed sleeping on a bad mattress. The manager who said I should give it more time was really saying to me, leave the knife in your hip some more, I'm sure your body will adjust. What ridiculous advice from him having no medical background, and stupid on my end to have listened! About a week later with sleepless nights and painful mornings, I wake up in tears and in much more pain.
Now, I went back to the Waterbury location. I see the same saleswoman and I tell her please get me out of this bed. She says, she's gonna get the manager. I think his name was Jim. I don't know what was with Jim that day, but he would not listen to my experience with this plush bed. It seemed as if he was upset that I was exchanging my bed and would not give me his ear. I wanted to give him my reasons on this whole plush idea for side sleepers may not be for EVERYONE. I wanted to tell him my experience on this plush bed and that maybe what is recommended may not apply to all customers. (During my research on mattresses, I read an article that strongly agrees that firm bed is for side sleepers) But seeing that Jim was acting irritated and insensitive to me, I felt so offended that I left pissed off out of the store and made a complaint to the customer care department of R&F on the manager of the Waterbury, Connecticut location.
Hours after walking out. I received a call from Newington, Ct R&F. The manager tells me that he heard through the district manager that I needed help exchanging my mattress and that he wanted to help me out only if I come to the Newington location. I wasn't too happy about the half hour drive there, but I really needed this issue to be resolved and was willing to invest my own time. The manager there was awesome. He heard me out and even agreed with me that the plush idea for the kind of built size of a man I am wasn't a good bed referral. A Firm mattress should of been recommended, due to my size and previous experience with a firm mattress.
I also expressed to him that I had wished I made the first decision or first mistake on my bed and not R&F. I felt now my warranty will be used up on what I believe was R&F fault by not listening to me before the initial sale, and the complaints after the sale. He told me not to worry. He will waive the 95.00 delivery fee and make this sale like a first time sale. But that if I don't like the new firm mattress, then I would have to pay the 95.00 for delivery. I agreed. I was very happy to know I finally am going to get some real sleep... not so fast!!
Here's the topper!! The second bed arrives. The delivery guys begin moving the bed out of the truck. One of the guys is out of the truck and the other is inside the truck sliding the bed out. When the bed was about to exit the truck, the guy inside the truck lets the bed drop to the ground. The bed bends at the corner due to the impact. I immediately said to the guy, 'Hey!, thats a thousand dollar bed and you shouldn't of done that. And especially in front of the customer, me!' I asked the other delivery guy in Spanish, because he knew little English, what happens if I reject this bed and don't sign because I seen the way my product was handled and now I'm concerned it may have been damaged? He replied, 'It'll be ok. You should see how we handle them at our warehouse.'
I was shocked that he said that, but at the same time I thought maybe the beds can handle such abuse so why fuss for another one. My new mattress is gonna get abused at the warehouse, like the driver said, before I even see it anyways. They put the bed down, I inspect it and lo and behold!! Now, theres a visible hump in the middle of the bed and a slope on the top corner of the bed where the driver let the bed drop. Complaint was filed again on the drivers handling of my product and his remark about how they handle all other mattresses at the warehouse. Finally, I am hoping this matter falls in the right hands and that I am dealt with immediately. I will be continuing my complaint until I am heard. If not, I will do whatever it takes so that I am heard.
**Update** 08/12/17 A foam mattress was selected and extremely discounted due to my awful experience with R&F. Two months later the foam mattress is not holding up. It feels like a plush foam now. My hip pain is still there. Very uncomfortable at night with both the bed failing to support me and also my hip waking me up at night. For the record, I've never had a left side hip issue. I hope there is no long term damage done to my hip. My advice stay away from this company. Their sales tactics is too aggressive, especially on a product that takes time to make a decision on. They're after your pockets with their aggressive sales tactics, and not after your well deserved beauty rest. I recommend going to an all mattress store next time.
After purchasing a mattress from the Raymour and Flanigan Store in Brick, NJ it was delivered with a fee to my residence. After sleeping on the mattress I began to get suspicious of the mattress I received. It did not seem to be the ultra firm mattress I purchased at the store. After researching my bill and the tag on the mattress I was able to confirm that the mattress was indeed not the one that I purchased! In fact it was a totally different brand.
I went to the store that I purchased the mattress at in Brick, NJ to discuss the problem. Come to find out they said that they don't even sell that brand mattress that I received upon delivery to my house. So they basically told me that I might have switched up the mattresses and tried to scam them! They were unwilling to give me any compensation and the accusation that I was trying to scam them is ridiculous! Lesson learned DO NOT BUY FROM RAYMOUR AND FLANIGAN!!!
I am an Interior Designer. I ordered this mattress for a rental house in Southampton. This is a mattress that will last. It is firm however the top is cushioned and soft-- without a pillow top! I find that pillow tops tend to sag or loose their plumpness ( usually on one side) pretty quickly so I never buy them. It is a high mattress so make sure you measure how high you want your bed to be. Go with the 5" box spring and if you need it lower go with a Bunkie board.
I need a firm support, but also have a 5" memory foam from my previous bed on top. The combination of the two works best for me. The pillow tops do not offer me enough firmness. I am very happy after 5 days.
The original box spring ordered was too big; the team from R&F returned the following day with a replacement.
We purchased this recently for a spare bedroom in our home. It's been used by guests of ours and the tell us how much they like it and how comfortable it is. We are very pleased with our purchase!
I sleep on this every night, and i'ts very comfortable. It was worth the money.
We need a bed for our guest room. Because my mother-in-law will be using it has to be comfortable but will not be an every day bed. This fits the description for us. We got it on sale for $500 and at that price it is a steal. Great for the price.
I love this mattress comfort height is excellent. Love the split box spring easy to get into my apartment. Would recommend to all my friends.
Great product for sleeping Dream comes easily You will like this when you use this for your real life You can happily sleeping in this bed
First night great sleep in 10 years! I didn’t know what I was missing.
Finally a bed I can enjoy to sleep in. Exact firmness I’ve always wanted and the height ratio is solid
Great mattress and great company to deal with. Delivery and set up and removal was so great and fast.
This mattress is amazing is like sleeping on clouds if there were such a thing.....
I am truly in love with our new mattress. Previously I owned a plush mattress but my husband and I experienced lower back discomfort and tightness in the morning. We decided it was time for a change and that we needed something more firm. We tried out 5 mattresses in the store within our price range and decided to purchase the Bellanest Imperial Firm King Mattress. We could not be happier, it is the perfect amount of firm for us and we no longer wake up with lower back pain. Also as first time owners of a king bed we are loving all the extra room. This mattress was a great find at a good price, and I absolutely reccomend it to anyone looking to switch from plush to firm for extra support.
Wooo This is the mattress that I need to sleep the whole day. Delivery and attention in Raymond and Flanigan is the best experience ever!!
So far I believe it may have being too firm for my wife as she is saying her back hurts. For me is ok no problems at all. After all for me is an ok matres.
Very nice. Bit more in height than old mattress. Having a disability,little harder getting on it. My shoulder & neck pain is 90% less now in the morning. For the on sale price&comfort, it's great!
Great mattress for my back pain. Very comfortable after a hard day of work. My wife neighbors came over and laid on it and tested it out. They will now head over to Raymour and Flanigan to purchase the same mattress. One of my neighbor bought the bedroom set this mattress was sitting on in the store now she's going to go back and get the mattress and box spring for the complete set.
Very comfortable and helped me sleep through the night!! No more back pain!!!
Just in love with these mattresses it is so comfortable I bought a queen size for myself and this full size for the guest room. So far it is doing wonders I just don't want to leave my bed in the mornings it was indeed a great buy.
This mattress is a little too firm for me. I would like to have had it a little softener. Thank you for your prompt service.
I just received my mattress. Right now I have mixed feelings about it. The majority of my life I have always slept on a super firm mattress. This is the first new mattress I'm sleeping on in over 10 years. I selected the Bellanest Firm but it does not feel firm. Not exactly soft but not really firm. It is nice, well made and I have no problem falling asleep. I'm getting use to it. I'm happy to have a well made new mattress. The Raymour and Flanigan sales person was very helpful. I would not describe this mattress as firm. A bit cushy.
I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). I was told that I had to wait 30 days to exchange the mattress. So, I had to either sleep on the rock hard mattress for a month and damage my lower back or sleep on a different bed. I told the manager of the store that the bed was not close to the one I tested in the store. He told be the demo beds in their showroom were beaten up, and they couldn't be relied on to know how soft or firm the actual beds would be that are delivered to the home. I described the factory defect with the base, and was told that usually customers are forces to have the base manufacturer (reverie) service their own products an R&F doesn't get involved, but he would make an exception and replace the defective base I received when I switched out the mattress. R&F sells the lowest model of the reverie base with their beds. These bases are very cheap, and R&F does not back them up. Instead, they refer customers to reverie for service. Reverie's customer service is extremely slow, and their reps do not have basic knowledge of the products. So, if you buy a bed from R&F you should plan on replacing the base in short order, or sign on to endless negotiations to get the base repaired. So, about 2 weeks after receiving my "new" bed from R&F I am stuck with a broken base and a concrete slab to sleep on. R&F refuses to address the problem until another 2 weeks passes (even though they delivered a defective base to my home and a bed that is not even close to the one I tested in their showroom). Classic bait and switch. In the meantime, I am sleeping on an old bed in a spare room and storing their defective products. I only have the manager's promise to replace the base and approve the switching out of the mattress in a week. If the next mattress turns out to be different than the beat up ones in their showroom, I am stuck. By far the worst experience I have ever had with a purchase of a bed. Also the most expensive bed I ever bought, close to $4000 and counting so far. Basically money and time wasted. My last rodeo with R&F.
I bought this mattress for a new apartment we were building we just moved in 2 weeks ago, we can not get a decent night sleep on it, its hard as a rock and not at all like the one we tried in teh store, upon going to the store, we were told since we didn't buy a mattress protector(which is a scam as we weren't offered any to buy or even say we didn't want it, they wont do anything the mattress is hard as a rock, they all lie when they tell you you can try it out and the if you do not like it they will retirn , so much for their 5 year warrantee, do not ever trust this chain
It is now 1 year since we purchased a brand new king sized mattress and adjustable bed frame from R&F. We did purchase the Platinum Protection Plan. The purchase process was good but since that day, all downhill. First, the assembly and installation of the bed frame was bad. The assembly was done wrong which resulted in the bed frame being stuck with the head and feet positions elevated. 136 minute wait on the Platinum Protection service line before I gave up and called Reverie. They instructed me on how to lower the bed, re-program the remote which then identified the problem as a bad remote. Since it was just installed I had to go back to R&F. Called service again and was told to expect a call within 48 hours. Nothing. Called the store and received a call back at the end of the day. A new bed frame was going to be delivered. Wow, great (or I thought). Bed frame delivered and assembly team identified that the first frame was assembled wrong. New frame in and all good, well only for so long. This weekend when I tried to raise the head of the frame, no response from the remote. Changed the battery and still nothing. Crawled under the bed to go through the re-pairing process and noticed that the control box light was off. Tried calling R&F as we have a Platinum Service contract. Got voice mail and left a message. After my last experience, called Reverie customer support and left a message there. Reverie called back a few hours later, walked me through some trouble shooting and their first thought is a failed control box. Now per the R&F Platinum Service agreement, that gives me a new bed frame. Let's see if R&F ever calls back. Reverie however is sending me a new control box (they were willing to have a service technician come to the house but given COVID and the Pandemic, trying to avoid unnecessary people in our home) and I will install myself. Now I have to figure out how to get my money back from R&F on the Platinum Protection Program as it is a waste.
Don't buy here....mattresses are defective and dirty...box springs don't match