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Comfort Tech is a mattress brand made popular by its inclusion in Costco's mattress lineup. They make a variety of foam mattresses such as the popular Comfort Tech Aurora and Comfort Tech Serene. Their mattresses are inexpensive versus many competitors and most find them comfortable overall. However, some folks describe them as sleeping too warm for comfort and others had issues with the durability.
Custom Comfort is a southern Californian brand of mattresses -- selling in their retail locations. They are known for their wide range of options from budget friendly to luxury. Focused on hybrid and latex options, most folks report Custom Comfort mattresses to be comfortable, but some had issues with durability.
Based on our aggregated reviews and our scoring method, we recommend Comfort Tech in this match up!
See Our Full Review of Comfort Tech
Comfort Tech: 8.3/10
Custom Comfort: 7.8/10
Comfort Tech: 8.2/10
Custom Comfort: 7.8/10
Comfort Tech: 8.1/10
Custom Comfort: 7.7/10
No Back Pain:
Comfort Tech: 8.2/10
Custom Comfort: 7.7/10
Comfort Tech: $199-$599
Custom Comfort: $170-$26795
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These mattreses have mixed emotions from buyers. Many folks describe feeling comfortable on their new mattresses and sleeping better than before, but there were others that didn't feel as positively. Learn more about this brand below!
It's important to have a supportive mattress for a good night's sleep. Initially, these mattresses are reviewed as being quite supportive, but some had complaints about the support over the long term. It is really important to take a look at all of the reviews to make sure these fit your body type.
Many look for good edge support as a way to be comfortable getting in and out of bed. Most report that these mattresses have good edge support, but some sleepers may experience more dipping over time.
Bowling Ball & Density Tests
In initial density and bowling ball tests reported by sleepers and reviewers, these mattresses have even inital support. Some folks have mentioned that support may degrade over time for some.
These mattresses get mixed feelings from sleepers on their durability. We all want to find a mattress that will be as cozy now as it was 10 years ago, but sadly, not all mattresses are built for lasting comfort. If a mattress with mixed feelings on durability is on your short list, take a look at the price and trial policies to make sure you can stomach it if it by chance isn't as durable as hoped.
Some folks were very pleased with their mattresses, but others had issues. Despite those that had a good experience, overall these mattresses have lower than average satisfaction from customers. Read on for more specifics if you are interested in buying.
Some customers report that these mattresses don't provide the kind of support they expect. Though many find these mattresses comfy initially, if you have a heavier body type, take a look at the mattress specs before buying.
For those that want quality edge support, some describe these mattresses as having lacking edge support over the short term.
Customers find that durability is one of the most important attributes to finding a mattress. We all wish that our mattress would be just as comfortable a decade later as it was the first day. Unfortunately, not all folks have had good things to say about these mattresses in regards to durability. If you are considering purchasing as your full time mattress, read the reviews to make sure it will work with your body before buying.
After being deeply disappointed in an overpriced Beautyrest mattress we thought we would try a memory foam as these seem to be the highest rated and with $100. off the price, it was worth a try. It was (surprisingly) firm to us, a little too firm. The next night I put a 3 inch memory foam topper ( already had it) on and it is perfect for us now. Our previous mattress had sagged after a few months and the manufacturer replaced it as guaranteed, but only with the same exact mattress! What is the use of that?? At least if this happens I have Costco's return policy and it was only $400 bucks not $2000. So far so good. I will follow up in two months.View More Reviews
We bought queen size Comfort Tech 10'' Serene Performance Foam mattress about eight months ago. It is very comfortable and feels almost soft to the touch but once you lay down on it it cradles your body without sinking into a hole. The Medium density description fits the bill. My husband is 6' and weighs 170 lb and I am 5'4'' and weigh 120 lb. Also I don't sweat at night which I used to on our previous foam mattress. The only small minus is that the edges are softer than on our older mattress which might be an issue for some people.
I bought this mattress for based on 2 reasons, price and reviews. Having never slept on a foam mattress, I was skeptical about this purchase. I decided that based on the price ($350 on sale) it was worth a try. After the first night I knew I had a winner. Two months of use and I am still waking up feeling rested. As a side sleeper, my arm and hips no longer ache in the morning. As a tummy sleeper, my wife's back doesn't ache in the morning either. We couldn't be happier. So glad that we didn't spend hundreds more for a traditional spring bed.
We bought this mattress several months ago, after researching mattresses for far too long! Desperate for a new mattress, and overwhelmed by the information and options available, we decided that this one was so inexpensive, it wouldn't be a risk to just buy it. We were unhappy with the uneven wear of traditional springs. Nor did we care for the 'stuck' feeling of memory foam. This mattress is a joy to sleep on! It is supportive and cushioning. I disagree with the review that says it holds the impression of your body. Ours does not do that at all. It is absolutely nothing like the memory foam mattresses we slept on in the past.
The great reviews for this mattress gave me the courage to order it sight unseen and I'm so happy I did/ Shipping took a little longer than expected but customer service was great. I don't know if I would have bought this if I'd just sat down on it in a store as it feels really firm at first and my last mattress was a pillowtop. With that being said, I love this. I can toss and turn in bed and not wake up my husband. I don't wake up with any aches or kinks in my body. Normal sheet sets fit it perfectly. When it was hot, I didn't feel like the mattress was guarding any of our body heat. I will definitely be replacing future mattresses in our house with this brand and buying one for the travel trailer! Warning: Definitely do not open the plastic wrap until you have the mattress in the room where you want it. That sucker just swells right up and it's harder to move because it doesn't have the traditional binding/edges like other mattresses.
I was skeptical because of the price but we loved it from the first night! More comfortable than our Temper-Pedic
Bought this mattress based on my friend's recommendation and the reviews here. It came in a small box and came to full size once opened. It had a chemical smell for the first 2-3 days but disappeared eventually. It is medium as listed, not firm. It sinks when you sit on it, but when you sleep you won't sink and feel relaxed. When you press it, it reacts lot quicker than a memory foam mattress, so you change positions easily. The mattress is great for side, back or stomach sleepers. We have been using it since 2 weeks. We are loving it and are having sound sleep every night. It doesn't feel hot when I sleep on it. We tried many mattress at stores and were skeptical to buy online. I thought of giving a try before buying at store, because of Costco's great return policy, but I wanna keep it since it's great and cheaper. I recommend this product. It's a genuine review and I was not paid to write this.
We have had this mattress for a little over a year and both my side and my husbands side of the bed have sunken in. This has caused the middle of the mattress to be higher than the sides so if you try to lay near the middle, you feel yourself rolling towards the edge of the bed. Also, though they say this mattress is Medium firmness, we would say it's slightly more on the soft side. Would not recommend this at all. I hope to be able to return this, but not sure if I can since we've had it for a year.
Bought this mattress Feb 2016, it was awesome at first. Agree with most reviews on quality of sleep but not so much on firmness. So if you sit at the edge of the mattress you will squish it all the way down. If you kneel on it, your knees will sink all the way down. But when you lay on it, weather on your back, stomach or side, the mattress will distribute your weight evenly and hugging you confortably for a great nite of sleep. It is truly amazing!!! I sleep in all 3 positions. On my old mattress if on my side, I'd wake up with aching hips and shoulders. Not on this mattress though. Instant relief very first night. It is now July 2017, and for the past 6 months I'd say, this mattress does NOT feel like it did at first. I rotated it according to instructions. But it's just not the same. According to the manufacturer description, it will feel softer as it ages. My wife and I however come to the conclusion the opposite is happening. The mattress feel as it gotten harder. It no longer conforms to our bodies giving us that even weight distribution I first described. And I am starting to pick up on pressure point when I sleep on my side. Wife and I have contacted Costco to arrange return. Haven't decided if will simply exchange for same model or get a refund and try different brand. Oh, also it claims to be cool, but it is not. We found it to be quite warm.
I have had this mattress for 8 months. I would say the first 5 months it was great! However, after waking with terrible back pain, I noticed how bad it was sagging. I tried several toppers and pads and it just didn't help. I always turned the mattress (it can't be flipped) and still didn't help. Could be good for an occasional guest bed, but not for everyday sleeping. I have to start the mattress search over again...
If you like memory foam in general, this mattress feels soft and relieves pressure. I would rate it about a 5 on the firmness level, with 10 being the highest. So it is a little softer than some other leading brands, which was a plus for me. If you are not sure about the idea of Serene Foam vs memory foam...it definitely feels like memory foam. It leaves the classic indentation where you have just been lying. People that are used to memory foam will most likely love it, if they like a plush feel. I, however am not and didn't like feeling stuck. I used Costco's return policy with absolutely no problems. They did just what their policy stated they would do.
We were hesitant to buy a foam mattress. This one sleeps cool, very comfortable. Didn’t find it overly soft, it’s a medium support in my opinion. Unwraps and fills quickly. No odor.
We bought this for our toddler who was moving into a twin bed. It is so, so comfortable. He loves it-along with everyone else in the house! Mattress was easy to unpackage and was ready to go in moments after expanding. Would highly recommend-such a great price! Would certainly purchase another when needed!
We purchased two Twin XL a couple of months ago for our adjustable twin frames. They are supposed to be medium firm but would have to disagree and lean towards soft. As of yet I have not noticed any defects and I will have to take a closer look and report back. The mattress is too soft so not sure what I will do.
Very comfortable. Great price
I bought this mattress for my 15 year old grandson. He absolutely loves this thing!! He said he is sleeping so much better, and he wanted us to come over and try it ourselves. He was right. It is extremely comfortable.
My husband and I bought this mattress 1 momyhsgo after sleeping on the same one in a spare bedroom at my friends house. It’s the perfect mix of firm with some give. First time my husband and I have been able to agree on a mattress!
I bought the Serene Medium foam mattress a few months ago, after I moved into a new house, for the guest room. I had originally bought an I-comfort mattress and box springs for my master bedroom at a furniture store and could not get a full night sleep on it. This mattress cost one third of what I paid for the one in my room and it is just so much more comfortable that I have moved it into my room and the guests will have to make do with the other one. The Comfort Tech was advertised as not too firm and not too soft. In a few words, it is Just Right.
We bought this for my son. It is firmly supportive and he loves it. I was thinking about purchasing the firm mattress for my husband and me, but the medium is firm enough. I have sat on it and it doesn't sink, or leave a lasting imprint. My injured tailbone wasn't bothered. We highly recommend this mattress.
Very happy with the mattress, process and delivery.
I bought this abut a month ago for my son, he loves it!
I love this mattress. It's firm but not hard or uncomfortable.
We received our comfort tech on December 8th, and have had the best nights sleep ever. The quality and comfort of this mattress goes without saying. We are full time RVers and travel a lot so a good night sleep is extremely important. All we say is this is the best mattress we have ever owned.
Bought it for my son. So far he is happy with it. He said it keeps him cool around his body. So, he sleeps well.
When I first opened the mattress, it comes flat with the air squeezed out, it seemed way too soft. One day later it was perfect so don't be upset at first. Costco had this on sale which made it even a better deal.
Mattress unfolded nicely, little initial odor. He slept on it right away and is quite happy to have upgraded.
We bought our king and my daughter loved it so much she bought the queen and loves it!
I had really good sleeps on this mattress.
Purchased September 2018. Delivered in about 1 week. Unpacked left open to air out Then put in bed . It’s great my son loves it !
Very good quality
Bought this 2 weeks ago for my youngest son He loved it because he used to have a back pain of the old mattress, Firm foam made him fall asleep easily. Thanks God we got it
Provides firm support, especially at the edges, while supporting my back. This mattress is a good choice for "side sleepers"
Bought this last year for my camper, and now I have them in my home. Very comfortable, Love it !
The mattress arrived in a box all rolled up and sealed. We rolled it out on the trailer bed board. It is not at full height right away but within a couple of hours it was perfect. I did buy a good mattress pad to protect it. It is firm, not hard though. We are both big people and I was worried about the past purchase we made of a foam mattress that we sunk into, making it hot and no support. All my worries about purchasing something sight and touch unseen were alleviated knowing we could return it. No risk here The first night we both slept very comfortably. No sinking in. No sore pressure points in the morning and not hot at all. This bed is as comfortable as our bed at home yay!!!
I have bought these mattresses on 4 separate occasions. Eveyone who sleeps on them loves them.
I bought the bed three weeks ago and the mattress is very comfortable to sleep on!
Needing to replace mattress in newly purchased Motorhome and without being able to try it out first we were very pleased that 1.shipping time was as stated, 2.mattress is quite comfortable as well. Would do it again if need be.
We are very pleased with this mattress. We purchased it for our family bunkhouse and it is working very well in that setting. We have recommended to our daughter already. Seems like a very good value for the money.
Have only had mattress for a few weeks, seems to be comfortable, and nice for the price. was easy to open and after just a few minutes was ready for use. Time will tell how it will be long term.
Bought two of them for my daughters about a month ago. Very happy with them. Great mattress for a great price.
We bought our very first Custom Comfort California King mattress in 2005. Full Latex mattress which served us well for the last 12 years. Using the Flip and Spin method recommended by CC gave us many years of restful night sleeps.View More Reviews
We bought 2 Custom Comfort beds and we could not be more pleased with our purchases. After spending a lot of money on high end Sterns and Foster beds that were not great and did not last long, we have been thrilled with the 2 CC beds we purchased. Well worth the money and we both are less achy and don't toss and turn anymore. It may seem expensive but I can honestly say these beds are probably the best purchases we have made in a very long time. Even our teenage son who is an athlete is thrilled with his bed. Teenagers don't get excited over beds so this is quite a statement. We had never heard of this company before but will not sleep on anything else in the future.
My wife and I got married in February 2011 and our first purchase together as husband and wife was a Custom Comfort Mattress. It has been five years and we still say, 'Our mattress was the best purchase we have ever made.' We usually make this comment when we've been on a trip staying with friends or at some four-star hotel and by day three, we are missing our Custom Comfort mattress back home.
Recently, we were forced to relocated to a local a hotel for an extended stay as a result of a slab leak on the first floor of our house. We stopped by the house over the weekend to pick up a few added things for our hotel stay and took 20 minutes to grab a quick nap on our bed at home.
Custom Comfort has some of the best service I have come across ever, they really know their products! The mattresses are something else, the quality is exceptional. Very nice store, good selection and anything can be made to order. Perfect local option if you are looking for something unique, have health issues or need something custom when it comes to size or height.
I can't tell you how disappointed we are with this mattress! We bought a Revive 4.0 California King mattress early this year. It was comfortable for only about 3-4 months. We were told to turn it every month for the first year, which we have done faithfully. Even so, We each have a 'pit' that we lay in every night. If we try to move more to the center of the mattress, there is actually a ridge where the mattress becomes firm. Very uncomfortable to lay there, plus if you lay on the ridge, you eventually fall back into your 'pit.' They have a guarantee, but in order to be covered, the mattress has to appear to slump 1 inch deep. When we get out of the bed, the mattress appears to return to a decent level. It loses support, and slumps into a pit when you lay down. We had high hopes for this mattress. It had such good reviews. and the company seemed to have such great integrity. We are very disappointed.
I bought a adjustable bed from them. It was the best money I had ever spent! I was very leary about the fact they do not have a trial period offered to see if I like the bed and didnt have any written material of what exactly was in the bed. Since my bed was in the thousands it made me very nervous, however I LOVE MY BED. I bought the softest natural latex bed they offered on the floor and found it to be to be a bit too firm but put a 3 inch topper on it and it is perfect! The prodigy 2 adjustable bed has been heavenly! I will never buy a bed that is not adjustable. The folks in the shop were very nice and helpful. The gentlemen who deliveried it were wonderfully helpful and nice too! They lost a star due to the fact they do not offer a trial period on their mattresses like so many others do and do not state in written form of what the mattress is made of. No label on my mattress stating it either. The 4 stars are for the fact I love my bed!
I paid a LOT of $$$$ for a custom mattress because I was having back issues. I wish I would have bought a mattress at a big box store - this mattress, with it's plush topper, made my back worse! The mattress is way too soft. Don't be sucked in! (I am sure that they will erase this review as well!)
I had the same mattress for over ten years so I went for the plunge and bought the new Purple Mattress 3. As you can guess it was not for me. Very firm, almost felt like a new aged waterbed/ air mattress. Especially for the $$ not worth it. So I was referred by a family friend to go check out Custom Comfort. Roland, was a very big help on spending over thirty minutes showing me all different mattresses! He explained why removable pillow tops are important if you want to change the firmness/ softness of the bed in the future. Adjustable base, I don't know how I went this long without one. Fast forward my new bed is by far the most comfortable and plush bed I have ever slept on. Highly recommend to check them out! PS. Custom Comfort set me up with a non-profit called Connecting Hands of OC to donate my Purple mattress to a good home.
Rick Fowler truly went above and beyond helping may family buy new mattresses after a house fire ruined all of ours. He stayed after hours to help us, gave us a great deal, and was so helpful in getting each member of my family to pick the best mattress for them. If you are looking for a new mattress, go here and ask for Rick Fowler to help you out!
Thank you to Gregg, Rick and Roland for the Help you gave me in choosing the bed that fits my need. Thank you for your kindness to my daughter. God bless you all!
I walked in with a set idea of what I wanted, but once I laid down and tried a few mattresses out that all went out the door! Shane Davis was able to assess what mattress was best for my husband and I based on our aches and pains/ and my husbands sleep apnea. We found the perfect mattress that we both loved! And don't even get me started on the latex pillows they give you with a fresh pillow case, those are just heavenly!! I had to buy two!! I could not be more happy with Shane Davis and his amazing customer service and extensive knowledge, and just overall friendly demeanor. Shane is you guy!!
Custom comfort has the best customer service that I have found in this mattress business! I think the mattresses are excellent as well, but it is the customer service here that stands out from all the rest! They actually do what they tell you they will do, on time, and with great, professional demeanor. I worked with several gentlemen in person and on the phone to get the right mattress and even to have it adjusted to my comfort needs, and they were helpful, responsive, and always polite.
Absolutely loved my experience here at Custom Comfort Mattress. I ended up buying a few mattresses and they are great. I love them and my guests love them! Rick Fowler is the guy to ask for, he explained everything, showed me how they worked and even explained the benefits of getting a double-sided mattress so it lasts even longer. On top of that, he created this really cool instruction sheet to put under the mattress to tell me when and how I should turn it for it to last longer. I can't even keep a succulent alive, so this instruction sheet will save my mattress. Thank you Custom Comfort and Thank you Rick Fowler!
They give you a half hour delivery promise that cannot be relied upon. I was on a tight schedule and after waiting an hour called and cancelled the delivery.
After a lot of online searching and testing mattresses, and almost buying an online companies site unseen I decided to get some advice at Custom Comfort. I went in thinking I might test some mattresses and leave. The staff was more than helpful and before pretending to know exactly what I needed asked lots of questions about my needs my budget my problems and then educated me about all the different materials in the industry, even taking the time to physically show me the inside build of different mattresses and why so many new companies go with certain builds. I learned so much about the mattress industry and how the materials work before even trying mattresses. I was impressed by the customer service. Then with what I wanted in mind they let me try about five different mattresses. I have many unique needs with my body health wise and I really liked how the staff listened to my feedback and didn't act like they knew more than me. Even though I went in planning to buy online I bought a mattress here! I was very impressed that the mattresses are handmade, and they can alter them after a few weeks sleeping on the mattress so you really are getting exactly what you need after you try it. I don't think any competitor can beat the pick it, try it, change it, love it process. I'm definitely going to tell everyone I know about this. Thank you!!
On January 4, my husband and I arrived at Custom Comfort Mattress - Brea to see about ordering a mattress. Our salesman, Roland was amazing. He took note of all of our mattress needs and showed us the perfect one! The showroom was extremely clean, neat, and had plenty of samples to choose from. Roland was able to get us set up with an adjustable bed with all the bells and whistles for a price that beat all others. Roland and all the other staff were polite, knowledgeable, and happy to help! We received our mattress, (delivered to our home in Joshua Tree) within a decent time by two delivery guys, Caesar and Kevin, that were great. They had our new bed set up and the old one removed in no time. We would recommend them to anyone looking for a new mattress!!!
The best experience, ever, in purchasing a mattress. It's not something you buy frequently, so I was little unsure of what I wanted. The staff warmly greeted me and explained different options within my price range. I won't go anywhere else to purchase a mattress. Friendly and knowledgeable staff, competitive pricing and just an overall GREAT experience!! Thank you!!
We bought a mattress many years ago from Comfort Customer Mattress and when we started to not sleep well, we went back in February 2017 to purchase another mattress. We like firm mattress and selected one that the salesman said was closest to our previous mattress. We spent almost $2,000.00 on the new mattress (we kept our original custom comfort box spring). At first it seemed firm but okay, however we wanted to give it some time so we waited almost 6 months and in that time never really got a decent nights sleep. We knew they have a guarantee for 365 days, so in October 2017, we went to the store to see what they could, thinking they could make our mattress more comfortable at no cost. We were told that the mattress we purchased "was like sleeping on the floor" (but of course,they had no problem taking our money for it in February). They suggested a topper for the mattress at a cost of more $300.00. We did not want to pay even more money, so then we were told they'd order a form topper to try. We received a phone message a few weeks later that it was in, however we were busy and forgot about it and never did get a follow-up reminder. We went out and bought our own 3" cooling gel topper (for $120.00) helped immediately. We are very disappointed in Custom Comfort and in hindsight feel we should have gone elsewhere to purchase a new mattress for a lot less money.
After having the sleep number for 3 years my husband and I decided to upgrade from a queen to a king. We have wanted to get a mattress from Custom Comfort Mattress since we met Roland at the taste of Brea. My husband met me at Custom Comfort Mattress on a week night and were greeted by Roland. He told us to just check out the mattresses and lay down and take our time. It felt great to not feel pressure to rush or buy immediately. After laying down on the inspire mattress we knew it was it! We told Roland our delivery date wasn't needed for another month and he said that it was fine. He definitely took care of our needs and was extremely helpful. He was talking to us about the company and informed us that it is a family business. I was even more pleased to know that an owner is not only passionate about his business, but also goes above and beyond to make his customers happy. I would highly recommend Custom Comfort Mattress to our friends! It's an amazing mattress, great customer service, and affordable. Another plus is that if you're not comfortable they will adjust it until it's perfect for you!
Roland took great care of us. We purchased our first frame, pillow top and mattress 10 years ago. The pillow top which last 7-10 years (ours lasted 10) was replaced. Roland takes care of returning customers which is not common today. Thank you!! His team and drivers are excellent at customer service and courtesy too.
Straightforward no nonsense AND a great deal. I got great information from John K the first day we looked for a twin xl for my big boney son. I shopped around online and at big box stores but could not couldn't find the quality custom comfort. When it came time to order, Shivami was there to guide us through the process and offer us value added delivery. In my estimation we are getting a quality mattress that elsewhere would probably be double the price. That's just good business.
We have always bought our mattresses from Custom Comfort because of the quality and customer service. It was time for a new mattress topper and we hit a bit of a bump with the purchase. Roland straightened things out right away and we continue to be extremely happy with this store.
Wonderful products and the absolute best customer service!! I've had my mattress for 12 years and it's still amazing. Their pillows are the best pillows money can buy. Roland was so friendly and helpful. Can't recommend them enough!!
Worked with Rick Fowler, great to work with , knowledgeable about all products, easy to work with and we LOVE our bed. Worth the price.
This is my 3rd mattress from Custom Comfort and again the customer service experience exactly the way it should be, and their product and warranty is what keeps me coming back. Thank you to all the staff in the Brea store for all the help and advice!
Mattress buying as it should be! Highly recommend Having made a very bad decision a few years ago (gave in to pressure from the sales person at a well known chain). Since then I have been living with restless nights and daily morning body aches that come from attempting sleep on a substandard mattress. I really didn't want to face the overwhelming mattress hunt experience again Enter Gary Fowler and the custom comfort team in Brea. He listened to my concerns- then honed in on mattresses within my specified budget that addressed my concerns. He left me alone to test the mattresses rather than hovering and trying to close the deal. And there was none of the " I can only offer this deal if you buy in the next 5 minutes " nonsense. I left for the night with my options in writing. Returned the following day. They not only made the sale honoring their prices from the day before - they arranged next day delivery to accommodate my needs And let me tell you about their delivery team, Carlos and Alex. Arrived exactly on time. They wrapped my old mattress and box springs for donation. Disassembled the frame and headboard and hauled all to the garage. They helped me tighten the bolts on the bed in the guest room where my second mattress was to go. Carlos actually helped vacuum under the bed and helped get the mattress protector in place. I declined his offer to put sheets on! All this with a cheerful attitude, great care to my home and at the tail end of a long delivery day. You owe it to yourself (and your back) to check out these high quality made locally in Orange County mattresses. Christine
Custom Comfort is absolutely the worst experience I have ever encountered while purchasing a mattress. The customer service was terrible, I asked for an extra firm mattress and received a firm. The delivery experience was terrible. They had to come back 3 times because the items I ordered with the mattress, cover, sheets, pillows, pillow covers did not arrive with the mattress or were incorrect. When I called to report the situation, I was told my salesperson was "new" and had told me wrong information, had sold me incorrect firmness and pillows, and wrong size pillow covers, and sheets. After paying cash, over $2600, I was told by a salesperson that I would have to pay to correct the pillows situation because they would have to throw out the ones i would return??!! Also the pillow covers arrived as standard and I had bought King pillows. Again a salesperson said they had changed what I ordered purposely because other customers had complained the King covers were too big. I never received a call regarding this change to my order. Most importantly, the mattress is substandard. I have only had it 2 months. I bought it because I have a severe back condition, and needed good support. It is already breaking down, is not firm enough since I was not sold the incorrect firmness, and slopes downward at the head of the bed and foot of the bed, so is poorly made. The pillows are horribly lumpy and uncomfortable, so I cannot use them or return them. The sheets that cost me $200 and have only used once, are hot to sleep on, don't fit the bed correctly because of the sloping, and wrinkle horribly. The mattress is so uncomfortable and poorly made. After calling the store several times, I was told I would receive a call from a manager. I have yet to receive that call.
I'm in the market to purchase a mattress for my growing daughter! We stopped by custom comfort because I have two other mattress in our house that my other girls love from this company! I love the old fashion way of doing things especially quality of service and workmanship. These mattresses are made well! The salesperson was very informative and not pushy . Looks like I will be getting another mattress from them soon! I have a sleep number bed myself and have only had it five years and the mattress has a huge dip in the bed on the side I sleep on ....hmmm I'm only 108 lbs. it looks weird when my bed is made. Time to get a new mattress that will last . My girls have had their mattresses from cc for about 8 years and they look brand new.! I decided to try and sleep on one of their beds last night! I had a good nights sleep! Very comfortable ! So impressed because the mattress I or purchased from them was the least expensive in the store. Look forward to doing business with you soon!
I was in the market for a pillow topper for my bed and called Custom Comfort to see if the could help me. They not only were able to make a CUSTOM topper for me and stay within my budget, but they did it in ONE DAY! I got great customer service from Maureen Kelly, and I can't wait to get my new topper and start having a good night's sleep again!
So happy with new mattress purchased from Custom Comfort Brea from Michelle & Mauricio. Both were so friendly, kind and KNOWLEDGEABLE! They even stayed late to assist us! The mattress is made top of the line and for the first time in many months, I slept through the night without waking up. Although the price is more than I originally wanted to pay, it's worth it, just like a mercedes. I also purchased a headboard which I am thrilled about- its exactly what I wanted. The dynamic delivery duo, Carlos & Guillermo were prompt (right on time), friendly, and an absolute pleasure. I will be a customer for life! Best investment ever.
I must share with all who shop for a new mattresses. You get what you pay for! Absolutely best choice after shopping/researching for quite awhile! I got the Natural Latex and sooooo pleased! Shopping experience at the Brea Store was most pleasant.
High praise for Custom Comfort! My wife and I were looking for a new bed after trying some of the other brands in the market. She happened to be in Brea at Z-Pizza one day and saw the Custom Comfort store. I decided to look into it because the last bed we purchased seemed to be right for both of us initially however, gradually as time went by it became too soft for me. So I wanted to determine what it would be like to have a bed more customized to fit our individual needs. I prefer the bed to be more firm and with her neck and shoulder issues, more support was key for her needs. We worked with Jim, the store manager, to find the right fit for both of us. Between Jim and his staff, you will not find a more capable and knowledgeable team. They know their product very well since it they are the manufacturer of their beds. Additionally, as my wife and I made the final decisions to ensure both of our needs would be met from this custom comfort mattress, it was great to see the cohesiveness and seamless support that was received from the staff. They all seemed to be aware of our order, and could work with us at all levels of our buying decision. We received "custom support" to ensure that the end product would fit our needs perfectly. Months later, we are still enjoying our Custom Comfort bed. My wife no longer wakes up feeling achy and tired, and she recently received good feedback from her chiropractor. We have been very pleased with our purchase, the quality of the bed and would recommend a Custom Comfort mattress for anyone who is looking for the best night's sleep.
Just bought our mattress from Rick Fowler. He was amazing. We are moving up to an adult bed from a waterbed of 20+ years. He helped us find the perfect bed. Thank you Rick for helping us find the perfect bed.
This was an amazing experience from start to finish. We looked at a couple other mattress stores prior to coming to Custom Comfort mattress and it was a night and day experience. From the minute you walk in the door, they give you your own pillow with a new washed pillow case so that you don't have to lie on the same pillows that everyone else has been laying on for months. From there, a super knowledgable salesman asks you questions and takes you through the difference options. They don't work on commission, so you don't feel like they are just playing the "salesman" role, but you can tell they really care and want to provide you with the best quality product with the best customer service. And that is exactly what we got! We have already recommended Custom Comfort to multiple people and can't wait to continue to get the word out!
I cannot say enough GREAT things about Custom Comfort Mattresses in Brea! To start, the STAFF ARE STELLAR, and the mattresses are, by the way, MADE LOCALLY! Michelle (Assistant Manager) was the best sales lady ever! The manager was great, too! Even the delivery drivers/installers were super friendly & accomodating. More importantly, after having bought a bed there, I can honestly say that I HAVEN'T SLEPT THIS GOOD IN YEARS, and so many of my ACHES AND PAINS MAGICALLY DISAPPEARED. Forever a fan!
Had a great experience today at Custom Comfort in Brea. Rick took great care of us and he knows his stuff. We learned that construction isn't the only criteria, but materials make a big difference depending on the individual and their needs. Will purchase my next mattress from Rick.
I was looking for a just an ordinary box spring. I didn't need anything fancy. They were able to find something within my budget and even delivered it to me at their convenience. Service is helpful.
I love the mattress I bought from Custom Comfort. I bought a mattress about 9 years ago from a cheaper place. I tried Custom Comfort then and decided it was just too expensive for me. I loved what I saw, but didn't have that kind of money. Fast forward 9 years and I needed a new mattress. I hated the other mattress I bought within a month of buying it. I remembered how much I loved these mattresses and tried them out again. I believe the sales person I bought from was Rick (I might be wrong. I'm horrible with names). He wasn't very pushy and very informative. He was helpful and even tried to get us a cheaper deal if that was what we needed. We ended up not taking a deal and buying what we wanted. It's been a couple of months now and I am extremely happy with my bed. I wish the mattresses were cheaper, but I'm told they last a long time. I also like that they are all locally made.
First knew of custom comfort mattress from Maureen, who did a wonderful presentation about their products. The timing couldn't have been better as I recently told my husband we needed a new bed. Walked in the Brea store this past Sat & didn't leave without buying a new mattress & few pillows. Everyone at the store was wonderful. Michelle helped us & she was amazing! The products were top quality & great. My husband & I left very happy!
Have had our new mattress for about 6 months and love it! I especially love that we were able to get one made without flame retardants! We also got the pillows, and even though we love our mattress, the pillows are by far my favorite part! I sleep like a baby. My husband just saw that there is a new location at Bella Terra in Huntington Beach and stopped in and got us sheets for our bed (our other ones that we got from the swap meet were riding up on the sides nightly and didn't fit well at all). We were happy to see that Roland, who was our sales rep at the Brea location, is also at the Huntington Beach location. He recognized my husband and he is awesome! I can go on and on about Roland and Custom Comfort, but basically, go get a good mattress from these guys......you won't regret it and your neck and back will thank you for it. You can't put a price on a good nights sleep! We are now customers for life and even had a custom mattress made for our new babies crib!