Classic Brands vs. Shifman
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Classic Brands
Classic Brands offers a variety of mattresses including memory foam, hybrid, innerspring, and latex options. Overall, one of their big differentiators is there wide variety of products that you can buy. They offer their products in many low price online retailers including Amazon, Jet, Walmart, Overstock, and Wayfair. Also, you may find them in Macy's and Home Depot.
Shifman
Founded in 1893, Shifman Mattresses uses high-end materials to handcraft their luxury mattresses. Their mattresses are very high priced and can be found at mattress retailers and at exclusive partners such as Bloomingdale's, Macy's, and Neiman Marcus. Although Shifman mattresses are boast hand craftmanship and even some luxury materials like cashmere in some cases, some sleepers may find that there is better value and comfort to be had elsewhere.
Based on our aggregated reviews and our scoring method, we recommend Classic Brands in this match up!
Mattress Score
Overall Score:
Classic Brands: 8.6/10
Shifman: 7.6/10
Customer Satisfaction:
Classic Brands: 8.6/10
Shifman: 7.6/10
Price Value:
Classic Brands: 8.9/10
Shifman: 7.1/10
No Back Pain:
Classic Brands: 8.5/10
Shifman: 7.4/10
Price:
Classic Brands: $139-$1299
Shifman: $930-$27133
Classic Brands:
Get Yours Now
Shifman:
Get Yours Now
Classic Brands's Owner Satisfaction
Customer sentiment is a quick way to find out if a company is as good as they say they are. Overall, these mattresses are rated well by customers, but there are some that had mixed experiences. Look at the details below to see if one of these will work for you.
Classic Brands's Supportiveness
Reviewers like these mattresses supportiveness overall, which is ideal for those that are struggling with pain from a sagging mattress. However, some have had issues with support long term, so make sure to figure out if the firmness and overall specifications are for you.
Edge Support
Edge support is a mesaure of the supportiveness along the sides of the mattress. These mattresses do a fine job, but some folks may experience less edge support over time.
Classic Brands's Durability
Durability comes down to materials, craftsmanship, and quality control. Some sleepers may have disagreements with companies if they don't have these attributes. Sadly, these mattresses get mixed feedback from customers on lasting comfort. There are reports by some of issues about comfort over a short term, but others that have lasting comfort. Do a final rundown of the reviews before you purchase.
Shifman's Owner Satisfaction
Some folks were very pleased with their mattresses, but others had issues. Even though some folks appreciate these mattresses, they have lower customer satisfaction that average overall. If you are considering one of these mattresses, make sure to read on for more information.
Shifman's Supportiveness
A mattress with good support doesn't mean that it is necessarily firm. A well supportive mattress aligns the spine and leads to healthy sleep. Unfortunately, these mattresses aren't the best in terms of support. Most folks are comfortable with the support right after purchase, but some felt like they weren't supported as time went on.
Edge Support
For folks that sit or lay on the edge of their mattress, edge support is essential. Overall, these mattresses do a good job at first with support at the edge, but some may find that it doesn't work for them over time.
Shifman's Durability
Everyone wants to find a mattress that will last over a decade, and when our mattress is instead something crummy that causes us pain after only a year, this is the worst. However, it is much more difficult to find a durable mattress nowadays than in years past. With more choices than ever, many companies are sacrificing quality to make a quick dollar. With these mattresses, some reviewers had problems with longevity That doesn't mean that it will happen to you, but make sure to read the warranty and return policies before purchasing.
Browse Classic Brands Customer Reviews
This is the best mattress for the best price
There are reviews here for both the Classic Brands 11'' and 14''. This is for the 14'' Cool Gel. For years we slept on a traditional inner spring mattress with memory foam topper for comfort. I found that the memory foam traps heat. So while the topper made the mattress more comfortable, the heat was unbearable. We bought a Sealy memory foam mattress for our guest bedroom. I found it more comfortable than the old inner spring, but a bit too firm and too hot. The Classic Brands Cool Gel Ultimate 14'' Plush was the answer. As plush as an inner spring pillow top, but without the eventually troublesome springs that soon cause lumpy mattress syndrome. And, the cool gel works - keeping the mattress from overheating. I e-mailed Classic Brands before the purchase, asking them about foam density. I had read to avoid the low density memory foams as they don't hold up well. Classic responded quickly that they use 2'' of 4 lb cool gel memory foam on top on 2'' of 4 lb memory foam. The article I read recommended 4 lb foam and that sealed the deal for me. The mattress was made in China and Amazon estimated 1-3 months for delivery. We got it in 3 weeks. When I saw the box sitting on my patio where the delivery man left it, I was horrified. The box was badly damaged and the plastic inner cover was ripped open. These things are tightly compacted and rolled for shipping and once unwrapped expand from a few inches thick to the full 14''. Since the inner wrapper was torn, one end of the bed had already begun to expand. With one end still compressed, this thing looked like a giant mushroom. I contacted Classic and they said to inspect the cover and the foam for damage. If the foam was not damaged, we could keep the mattress and they would send a new cover if needed, or we could exchange it for a new one. The cover was smudged and the foam seemed undamaged, so we unwrapped it. Soon, the mattress had expanded to it's full 14''. We put it in the living room, under the windows for a day to expand. The chemical/foam smell was strong but dissipated after a day or so. Then we moved it to our bedroom and were able to clean the smudges from the cover. Despite the horrible package/shipping, the bed seemed in good condition. But the best part is sleeping on it. It's the perfect combination of firm-enough support and plush, soft comfort. And the cool gel really does work.. For the first time in a long time, I didn't wake up in the middle of the night overheated. When morning came, I got out of bed without the accustomed aches and pains. And my wife loved it as well from the first night sleeping on it. It comes with 2 cool gel memory foam pillows, which are quite firm compared to the old feather pillows I was used too. By putting an old feather pillow on top of the foam pillow, I got the perfect combination of firm support and plush comfort - just like the mattress, with no overheating. Very impressed with the responsiveness/communication from Classic Brands.
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VERY NICE, LOOK NO FUTHER.
My wife LOVES this mattress, If she is happy, I am happy. She is the most important person to me!! Very well made, cool, very heavy so it don't slide around on the box-spring getting on and off the bed. It is a bit firmer then expected after reading other reviews, most people like firm. LETS NOW TALK ABOUT THE SELLER, Classic Mattress. Classic Mattress contacted me a couple days after receiving the mattress to make sure I was happy, I mentioned a little issue I had (no big deal still very happy). Before I knew it Classic Mattress went ABOVE & BEYOND to make sure I was 100% satisfied, 99% was not good enough for there customer service. I AM A CUSTOMER FOR LIFE.
Love it!
I was on the fence about buying a memory foam mattress at first because most of them are too firm for my wife. This mattress however has a softer layer on top, with supporting foam under it. So you get a semi soft feel when you lay on it, but great support. Also none of your limbs go numb, which I've experienced from other memory foam mattresses that were too firm! If you're on the fence about buying a memory foam mattress, get this one! You will not be sorry! Both my wife and I have been sleeping like a baby since we purchased this mattress. Also, I have 3 bulging disc in my back. Those of you with back problems know how picky we are about our mattresses. This is a terrific mattress and a great value!
Great bed, our morning soreness is gone
Not the happiest with the mattress because it has only been two years since I bought it, but it has a deep sag in it. I am not a particularly heavy person, but I'm still experiencing sagging? I need to find my warranty.
Most comfortable bed ever
I purchased this because my wife was having back issues and I had a sore shoulder every morning. She likes a soft mattress while I like a firm one. I went with this one because it was advertised as 'Plush' and she would appreciate it.
The mattress arrived quickly and the packaging was pretty intact. It weighed a lot. I carried it myself but would recommend getting help if possible. I set it up on a new Zinus 14'' platform. After unrolling, it expanded to 14 inches quick readily. We slept on it the first night.
The first night, it was very soft. I found I was ok with it though. It was soft, but supportive enough. I've been tracking my sleep for months and my sleep improved right away. I also woke up to a, much less, sore shoulder. My wife reported less back pain the first day also. The next few days we improved more, and by the end of the week, had no more soreness upon waking in the morning.
The bed did get firmer over the first 5 days. At one point, I thought it was going to be too firm but we still sunk in enough and had proper support. Memory foam mattresses are different in their feel than coils.
I also noticed it was a bit warmer sleeping than our old mattress. it was not horrible, but it was warmer. I purchased some very nice cotton sheets and that took care of it.
The pillows are also nice. I have been using down pillows, and love them, but decided to try the gel foam pillow. To my surprise, I really enjoyed it. I'm not yet willing to throw my down pillows away, but I have not used them since I got the foam pillows.
3 inches of real memory foam
If I have $400 to spend on a mattress, would I buy this one over an innerspring mattress or a Costco memory foam mattress? The answer is a yes. You need at least 3 inches of top layer memory foam to enjoy the full comfort that memory foam delivers, and the competition at this price is between 1.5 to 2.5 inches. I gave this mattress a full month of use before writing my review and am happy to report that the support remained consistent throughout the month. I rarely sweated under the sheets, and the 10.5 inch thickness meant I can buy any queen sheet set and not worry about the fit.
The construction consists of a 1.5 inch blue cool gel memory foam top, a 1.5 inch standard memory foam middle, and a 8.5 inch high density foam bottom. The density of the first two foam layers appears to be 3 lbs, which is what you would expect at this price. It is definitely not a Tempurpedic with 7 layers of foam and 5.3 lb density on the top layers.
My back did not hurt while I slept on the mattress, and my legs did not fall asleep while sleeping on my side. But I did find myself angling into my wife if she slept near me. The plastic smell took a full week to become tolerable, and I can still smell it after a month. If you have a larger budget for a memory foam mattress, definitely consider buying one with a higher density top layer.
Update - it's been over a year and the mattress is starting to sink like cheaper foam. I can no longer sleep on my side comfortably because my body sinks down too far and feel pain in my legs after a few minutes. I added a 2'' memory foam topper under my mattress pad, and it's given it new life. Unfortunately, it also means I had to decrease the rating to 3 stars.
Miracle Bed
My husband and purchased a memory foam mattress at the suggestion of my doctor. I have a genetic autoimmune disease called Hypermobility Syndrome which has deteriorated 80-90% of the connective tissue in my body. It leaves me in constant chronic pain and because of that I have been sleeping in the recliner for the last 8 months. Sleeping in our bed left me in so much pain I would have to wake up when he did at 4am each morning so that he could help me out of the bed as I cried. Because I am permanently disabled we weren't able to afford an expensive tempur-pedic mattress. I researched for two months before deciding on this mattress. I was a little nervous because of the low price, but the reviews were decent and it had what I was looking for, mostly the cooling gel because pain medication will cause you to sweat, and I hit the purchase button. Bed arrived about 4 days later and my husband put it on our box spring. I have heard from several people that getting used to a memory foam mattress will take time and may be more painful than your original mattress at first. I agreed to give it two weeks before back to the recliner I go. Last night was our first night sleeping on it and my husband was so comfortable he over slept. When he jumped up he couldn't believe I had also gotten out of bed and had my walker trying to beat him to the bathroom. I was still in pain, but I could move on my own after sleeping in our bed. If it takes time for it to become comfortable to you, by my two week deadline I may never get out of bed again. I slept wonderfully! If you suffer from chronic pain that is only worsened by pressure on and certain part of your body for too long, or if you just want an awesome nights sleep without spending a fortune, order this bed!! I promise it'll be the best decision you've made!!
Overall Good bed.
The bed is a bit firm but still comfiratable but that's not my issue. If you are going to purchase this item just know if you order a 10.5 inch it will only inflate till about 9. Ive already waited way over 2 weeks now and the bed only comes to about 9.2 inch. Also the box was all messed up, broken and torn. The bed packaging was good rapped and sealed in plastic twice. Nothing was peirced (thank goodness). My family had bought similar memory foam beds and they came in better boxes. Their was no smell. Overall good bed for firm users and it curves to your body. Just wish they can advertise the correct size and packaging can be better. Shipment was about 6 days to south Florida.
Not so cool after first night
This currently review is based off ONE night of sleeping on it. It was comfy first night (Not broken in yet) but I did wake up in the middle of the night really really hot. I'm gonna see what happends again tonight, perhaps I just wasnt feeling well but as of right now the cool gel isnt so cool
Bed is comfortable, but more on the firmer side
Bed is comfortable, but more on the firmer side. Do wish it was a tad softer, but still like the bed. I purchased this with a 18 in bed frame, so it sits up pretty high (which is great for taller people).
Couple cons: You can't wash the cover/outershell because part of the top is made out of foam which is annoying (that it's not washable, not that it's made of foam). If you happen to get stains, you could spray detergent, vinger, water mixture and dab the area, but it's not going to do much good.
You can't flip the mattress to the other side because there's like a 2in topper in the mattress that's not on the opposite side. *This is on the mattress itself, not on the outer removable shell although the outer shell also has foam. If you are someone who flips the bed so that the bed evenly wears out... know that this isn't an option with this bed. The only thing you can do is to flip the direction of the head. Now the company claims that this is not necessary, but I already notice that the parts I usually sleep on is a little softer and gives a little bit more than parts that I don't... I'm concerned about this in the long run.
It says that the bed is memory foam, but to be honest I'm skeptical... I don't know if it's just the 2 inch topper they put that is or the entire bed. The bed does have a lot of give (in terms of contour) like most memory foams... but I will say that it lives up to the expectation of keeping you cool.
Love Love Love
Love Love Love. Just as comfortable as temperpedic, maybe more. I unfilled and expanded in no time. It was easy to carry up the stairs by myself.
BUUUY ITTT!! ITS WORTH IT!
I am not usually capable of sleeping on firm mattresses, but this is an exception. I have a bad back and my other mattress was just killing me. After about 4 days of sleeping on this, I had no pain, I could move, and I felt rested when I woke up. I sleep so hard. It does exactly what the description says: relieves pressure points and aligns my back. My body is a whole lot less creaky. I would recommend the Zinus bed frame because at first, the mattress was on the floor and it was great, but after the frame arrived, it felt even better. My parents and siblings are all upgrading to this mattress because it is so great. :)
Comfortable But...
The classic brands hybrid memory foam and innerspring mattress is comfortable more so than our Sealy however, there are a couple of drawbacks that made us go back to the Sealy.
Overall length: My wife and I are both 5’ 9” and the mattress is shorter than the standard Queen Size mattress. It’s actually about 2 inches shorter than our old mattress and it made us feel like we could never stretch out comfortably.
Edge Stability: The corners and edges of the mattress don’t have as much structure as a standard mattress. When you get close the edge it feels like the edge of the mattress is going to collapse. The outer edge is just not that solid. See the added photos.
Mattress Thickness: The depth of the mattress is 10.5 inches as compared to the 14 inches depth of the conventional mattress. It’s not a big deal but combined with the mattress being shorter the Queen Sized sheets don’t fit that well and bundle up when you sleep on it. You can find a way to pin the sheets but that’s a hassle.
Overall, if the mattress is for one person to sleep on you shouldn’t have an issue. If you share it with someone else, you’re taller, or if your kids occasionally crowd into your bed in the middle of the night you might want to look for an alternative. Below is a consolidated list of pro’s and con’s for your review.
Not what it claims to be
This is false it is no where near 10.5 inches so glad i didn't order the 8 inch mattress scared to see what that one would have measured out to be ..if i could figure out how to send back without it costing me anymore than it has already i would
Best Deal
Only had it about a week, but this thing is excellent. Even if you did have to buy another one down the road, you save huge money over the big name mattresses.
Buy it again
I love it and I bought it for my parents and they loved it
Too firm and I weigh 150 pounds
This mattress was incredibly firm. It was not cozy or comfy to me whatsoever. I gave it to my mother for her guest room.
Love this mattress
This mattress is a great value and is very comfortable! I have many many many back problems, and on a traditional mattress I was miserable. Now I'm sleeping much better and don't toss and turn to get off the sore spots as much. For a 'low-end mattress' it sure was a great bargain!
comfortable bed
Nice bed at a terrific price. We bought the package with the base. Will have to see how comfortable it is over time
Great at first, but...
It was great for the small amount of time after it came out of box, but after that initial break in, prepare for this thing to sink worse than the titanic.
Classic Brand Cool Gel Mattress
Affordable firm mattress. Fits the description. The item arrived on time and was well-packaged with instructions on how to unpackage. It also has a 10 year warranty. The mattress should last for several years.
My dad loves it
After my father spent a number of weeks in the hospital and rehab he needed a new bed so we tried this mattress out with an adjustable bed frame and it has been great for him.
Very Comfortable
Matress is soft and very comfortable, have been slepping on it for 3 months and no complaints.
Bought 2yrs ago
Brought almost 2yrs ago, still comfortable. Not too soft not too firm. Did not have any odor out of box. Has a mattress cover that was washed in cold water and dried on low heat for 15min or so didn't want it to shrink.
Excellent all round
Excellent mattress and looks so great want to keep sheets off
soft but indentation
already leaving a memory or indentation in one spot, where you lay, even when you turn over in different positions
It’s very soft & firm.
I’m in LOVE w/ my new mattress i highly recommend y’all to purchase one . I have a nice king size and i slept so wonderful & woke up with NO back pains !!!!!
Love it!!
Sleeps amazing! Wonderful purchase :)
Bed
Very comfortable and easy to set up. Like the different positions.
Good mattress, great price
The mattress is fine. We use it as the base for our mattress topper. Very comfortable, no smell to it and packaged well.
Great mattress and price.
Great mattress ,price and fast shipping.
best bad I have ever had
this bed is worth much more than what you pay for
So far so good
Expanded as expected in the time frame outlined. Bed is comfy and great value. I have a ViSpring Baronette Superb for the main bedroom that retails around $5,000. This mattress is just as comfy but my expectations on how long it will last and stay this nice are obviously not as high. A safe mattress for the spare room and a good nights sleep. I'd say it is on the firm side.
Great when properly inflated
Love this bed. Not too firm but not too soft. The first one came and didn't unroll and reinflate all the way at the short ends, but Amazon was quick to send another that did work out great. I live in Minnesota, so I've heard the cold can potentially mess with it not reinflating entirely. The new one is totally fine and works great!
Great buy
This mattress I bought for my daughter who is about 240lbs. She has been sleeping on it since Oct. 18,2018. She said it is very comfortable. The mattress shows no signs of body impressions and she has had it almost 3 months.
Pretty good for the price!
I've been sleeping on this mattress for four months now and it has definitely improved my quality of sleep. Didn't have any chemical smell when I unboxed it. Also my move in date got delayed so the mattress set in the box unopened for almost a month but did not do any damage to the mattress itself.
Comfortable
This is our second purchase of this company/brand/type of mattress. The first mattress was ordered as s firm queen 10". It was great, and led us to our second purchase of a firm king 10". I will say that for some reason, the king doesn't feel exactly the same (a little softer), but overall the mattresses are both very comfortable. History: My husband thought the queen was too hard and when we went to buy the king size mattress he hought he'd try another company. That was a failure. The other bed gave us back aches, we sank right in. We're returned it and came right back to where we started! Husband is now a believer in the firm. I'm so glad that we've found a comfortable, affordable mattress. We tell all of our friends that are interested in getting a new mattress that they won't regret this one.
Comfortable
Amazing quality!!! I love this bed. I would refer to family and friends!
Causes Aches and pain
Worst bed I’ve ever used, I can’t sleep well at all. I wake up with aches everywhere. If you like stuff hard beds, this is for you.
Great Price and Awesome Sleep
This is perhaps the best night sleep I've gotten I years. I graduated from a queen mattress with a foam topper and thought that was the bomb... I stand corrected. This mattress, at least to my mind, rivals the more expensive gel mattresses on the market. I tried several in store and none compared to this in either price or comfort. I love the cover and the cooling feature creates a comfortable nights sleep at any temperature.
Browse Shifman Customer Reviews
I bought my first Shifman Mattress...
I bought my first Shifman Mattress in Bloomdales in 2001. It lasted me over ten years and was only tossed out due to the impossibility of getting such a heavy, well-made mattress down my third floor tenement stairs. I switched brands to my regret and have never gotten the good night's sleep I had with my Shifman. I can't even turn the mattress over because it is a one-sided mattress, something I was unaware of. When this one bites the dust, I'm returning to Shifman. It is a costly product and worth every cent.
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I am extremely disappointed...
I am extremely disappointed with the performance of our Shifman mattress but even more disappointed with their customer service. We purchased a king pillow top mattress 20 months ago. Within a few months, large depressions began to form on each side of the bed. I called the store and was told to turn it more frequently than the once per month recommended by the manufacturer. I followed instructions and the depressions worsened. It felt as if we were sleeping in a trough with hills on either side! I contacted Shifman and received no response. I then contacted the store where we purchased the bed. They sent out a representative as well as the Shifman rep. The Shifman rep told us this was normal and we should turn the bed 90 degrees and sleep on the short axis for a month or so until the middle of the bed compresses. He never touched the bed or took any measurements to judge the depth of the depressions. Bottom line.....they will do nothing to correct the situation. Shifman has a 10 year non-prorated warranty but, clearly, they don't stand by their product. My only hope, at this point, is that the furniture store has a higher ethical standard and will make this right. Lesson learned- price is not a predictor of quality.
$4,500 for a queen size mattress and foundation...
$4,500 for a queen size mattress and foundation and a back ache every morning! When I called their customer service, the response was (1) it was my fault because the mattress had not gotten used to me yet (after five months?) and (2) what do you want us to do about it? Then, she hung up. A second call was even worse. Someone who said she was Eileen screamed when I protested about the first call and said 'I can put you on hold' before hanging up. The crudest, rudest people I have ever encountered in business. Needless to say, their creation is out of my house, and none will ever return.
Shifman Mattress
A good nights sleep is of utmost importance! I've bought Shifman mattresses in the past and although they are bit pricey, they are top quality, comfortable and well worth the cost...you get what you pay for. I would highly recommend Shifman Mattresses!!!!
Most comfortable bed
We have been had 5 different beds in 16 years. This is the first bed that is so comfortable and supportive that we are getting the best sleep we ever had.
I'm awake
I'm awake bc a "fell in a slope" in my 4 month mattress. Stickley stands by there low quality product. Maybe Shifman Mattresses does too....
Wow Shifman Mattresses
Wow Shifman Mattresses Your refusal to uphold the warranty of your product is quite disappointing. For a product that is so expensive and allegedly so high quality I would expect more from the manufacturer!
Had my first night's sleep
Had my first night's sleep on my new Shifman.. It was incredible! Thanks to the amazing artisans!
Well made but too heavy
I was tired of low quality mattresses and wanted a mattress that could be turned. Research led me to Shifman. The problem is it is too heavy to turnover. Even when my son helps me it is too heavy. Whats the point of having a two sided mattress if its not realistic to turn it. Big grooves develope even when you rotate it. I gave 3 stars because its made relatively well but for the money spent I'll just get a regular new mattress every 5 years.
pillowtop are terrible
went thru 3 of their mattresses all of which bellied within months and had to be replaced. Now on a fourth non pillowtop which may be doing the same thing. had previously owned shifman for years with outstanding performance but they seem to have changed their design to allow the mattress to bend for mechanical beds. we’ll see haw the “tradition” model holds up.
Not what I hoped for
I bought these over 2 months now, and I feel like I’m still sleeping on my old mattresses. It’s unreal how they’ve already sunk in.
Does Not Hold Up
We were looking for a firm mattress and looked at everything in the store. Although the price was high, this one seemed to meet our needs the best. Six months after owning it, we started to have back issues. Now it's a year old and the mattress feels like we are sleeping on a pile of lumpy mashed potatoes. Do not buy.
Best of the Best
I had my first Shifman mattress at about the age of 5. It lasted through my youth and was finally inherited by my oldest children 20 years later and lasted until we moved the family in 1996. I still have a Shifman queen and box Spring I purchased at Bloomingdales and is lasting me up to twenty years and is still in good shape. Nothing I have erer had has lasted this long. They must be doing something good. I have other matresses at home (all hand made) that appear as good, but I have no hesitation paying the price and getting another Shifman mattress in the future
10 years strong
I have been shopping on line for 2 mattress sets one for daughter and one for son, wife and I. 160 lbs and lets say she is 150 lbs. we have had the SAPPHIRE matress for 10 years , we do rotate it and once a year flip, there are NO sags the edges are firm and like the day we brought it home , this is a use quality old fashioned made REAL product .I am surprised how well it is for its age .Its still comfortable and plush every night I lay down I am thankful that I paid a little bit more but not a very quality product thanks to the 13 gauge inner springs
Terrible Mattress and Terrible Customer Service
We bought a high end luxury Shifman mattress and it ended up sagging on both sides of the bed and both sides of the mattress with in a year of owning it. The company rep and the store owner came out to "inspect" our mattress and determined it wasn't "bad" enough. They refused to uphold their warranty and they will not work with us on any level. We just lost a lot of money and got a horrible sleeping experience. Do NOT buy a Shifman Mattress.
Worst mattress and service EVER
Upon purchasing my Shiffman Mattress (5/2021) I followed the directions about flipping it EVERY month for the first 6 months. Because of the the flipping and turning you never really get to "feel" the comfort of the mattress. After about 2 months (total = 8) of trying to sleep on it I decided to call the company to see what is wrong with it. When you lay on the mattress you can actually feel the springs in your back. I called the place I bought it from and within two days I received a call from "Joe" their service man, who said he is going on vacation and will call me to set up an appointment when he returns. He never called. In February I called and complained. In March I sent a complaint letter. Joe called and showed up with another man. He laid on the mattress and couldn't feel anything. I asked him how much does he wiegh? He said 150 lbs. I weigh 200 lbs. He is wearing jeans etc. I sleep in my underwear. The other man said he weighs 230 lbs. and he laid on it. He said he does feel "something". Joe mumbled something about it being a customer feeling. He said he would write his report and I would get a copy. THAT was 5 months ago. I have a name for their mattress. Replace the "f's" with T's