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Classic Brands offers a variety of mattresses including memory foam, hybrid, innerspring, and latex options. Overall, one of their big differentiators is there wide variety of products that you can buy. They offer their products in many low price online retailers including Amazon, Jet, Walmart, Overstock, and Wayfair. Also, you may find them in Macy's and Home Depot.
Personal Comfort is taking on Sleep Number to create a better number bed that can be personalized to your desired firmness. Is Personal Comfort the better bed at a lower price? We think there are many positive attributes, but there are also elements that we aren't so sure about. With problems ranging from durability to technology, we think there may be a reason to steer clear of number beds.
Based on our aggregated reviews and our scoring method, we recommend Classic Brands in this match up!
Classic Brands: 8.6/10
Personal Comfort: 7.6/10
Classic Brands: 8.6/10
Personal Comfort: 7.7/10
Classic Brands: 8.9/10
Personal Comfort: 7.6/10
No Back Pain:
Classic Brands: 8.5/10
Personal Comfort: 7.4/10
Classic Brands: $139-$1299
Personal Comfort: $499-$4199
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With brands investing in managing online reputation, it's difficult for the average shopper to get to the truth of customer satisfaction. With that said, these mattresses are reviewed highly by customers overall. There were a few complaints from customers that couldn't get comfy so look at the specifics below to make sure that this mattress will work for you!
Stomach and back sleepers need tons of support from their mattresses. Also, deeper support can be a make or break for side sleepers who need response but are at risk for back problems. These mattresses do well overall with support. However, others had issues with the support so if you have a heavier body type, make sure to do extra research.
This mattress does well for most in terms of providing edge support. Some folks may experience some sagging when sitting or laying close to the edge.
A mattress with good durability can save you lots of money. Sadly, in this day and age, everything from bedding to clothes degrades faster. Customers give these attresses mixed ratings on durability. Each mattress is different in how it affects you individually and may feel comfortable for you for years, but others have reported not being so lucky. Make sure to read more about these before purchasing.
Not all customers report feeling good about these mattresses. Some sleepers were unhappy with the comfort, but others were really pleased. Therefore, it is hard to understand if one of these will keep you totally comfortable. Continue reading below to learn if one of these mattresses will work for you.
Customers have mixed feelings about the lasting support of these mattresses. Though many enjoy the comfort of these mattresses, if you have a wide frame or shoulders, do some added dilligence before purchasing.
For those that are looking for long-term edge support, some describe these mattresses has having declining edge support.
Finding a mattress that is highly durable is the best, and when instead we get a mattress that hurts our backs after a couple months, we feel awful. However, now more than ever, it is getting harder to find lasting comfort. With more companies than ever, companies fighting for profit at the demise of quality. With these mattresses specifically, some reviewers had discomfort over a short period. It doesn't mean that durability issues will happen to you if you buy one of these, but make sure to read up on the warranty and return policies before buying.
There are reviews here for both the Classic Brands 11'' and 14''. This is for the 14'' Cool Gel. For years we slept on a traditional inner spring mattress with memory foam topper for comfort. I found that the memory foam traps heat. So while the topper made the mattress more comfortable, the heat was unbearable. We bought a Sealy memory foam mattress for our guest bedroom. I found it more comfortable than the old inner spring, but a bit too firm and too hot. The Classic Brands Cool Gel Ultimate 14'' Plush was the answer. As plush as an inner spring pillow top, but without the eventually troublesome springs that soon cause lumpy mattress syndrome. And, the cool gel works - keeping the mattress from overheating. I e-mailed Classic Brands before the purchase, asking them about foam density. I had read to avoid the low density memory foams as they don't hold up well. Classic responded quickly that they use 2'' of 4 lb cool gel memory foam on top on 2'' of 4 lb memory foam. The article I read recommended 4 lb foam and that sealed the deal for me. The mattress was made in China and Amazon estimated 1-3 months for delivery. We got it in 3 weeks. When I saw the box sitting on my patio where the delivery man left it, I was horrified. The box was badly damaged and the plastic inner cover was ripped open. These things are tightly compacted and rolled for shipping and once unwrapped expand from a few inches thick to the full 14''. Since the inner wrapper was torn, one end of the bed had already begun to expand. With one end still compressed, this thing looked like a giant mushroom. I contacted Classic and they said to inspect the cover and the foam for damage. If the foam was not damaged, we could keep the mattress and they would send a new cover if needed, or we could exchange it for a new one. The cover was smudged and the foam seemed undamaged, so we unwrapped it. Soon, the mattress had expanded to it's full 14''. We put it in the living room, under the windows for a day to expand. The chemical/foam smell was strong but dissipated after a day or so. Then we moved it to our bedroom and were able to clean the smudges from the cover. Despite the horrible package/shipping, the bed seemed in good condition. But the best part is sleeping on it. It's the perfect combination of firm-enough support and plush, soft comfort. And the cool gel really does work.. For the first time in a long time, I didn't wake up in the middle of the night overheated. When morning came, I got out of bed without the accustomed aches and pains. And my wife loved it as well from the first night sleeping on it. It comes with 2 cool gel memory foam pillows, which are quite firm compared to the old feather pillows I was used too. By putting an old feather pillow on top of the foam pillow, I got the perfect combination of firm support and plush comfort - just like the mattress, with no overheating. Very impressed with the responsiveness/communication from Classic Brands.View More Reviews
My wife LOVES this mattress, If she is happy, I am happy. She is the most important person to me!! Very well made, cool, very heavy so it don't slide around on the box-spring getting on and off the bed. It is a bit firmer then expected after reading other reviews, most people like firm. LETS NOW TALK ABOUT THE SELLER, Classic Mattress. Classic Mattress contacted me a couple days after receiving the mattress to make sure I was happy, I mentioned a little issue I had (no big deal still very happy). Before I knew it Classic Mattress went ABOVE & BEYOND to make sure I was 100% satisfied, 99% was not good enough for there customer service. I AM A CUSTOMER FOR LIFE.
I was on the fence about buying a memory foam mattress at first because most of them are too firm for my wife. This mattress however has a softer layer on top, with supporting foam under it. So you get a semi soft feel when you lay on it, but great support. Also none of your limbs go numb, which I've experienced from other memory foam mattresses that were too firm! If you're on the fence about buying a memory foam mattress, get this one! You will not be sorry! Both my wife and I have been sleeping like a baby since we purchased this mattress. Also, I have 3 bulging disc in my back. Those of you with back problems know how picky we are about our mattresses. This is a terrific mattress and a great value!
Not the happiest with the mattress because it has only been two years since I bought it, but it has a deep sag in it. I am not a particularly heavy person, but I'm still experiencing sagging? I need to find my warranty.
I purchased this because my wife was having back issues and I had a sore shoulder every morning. She likes a soft mattress while I like a firm one. I went with this one because it was advertised as 'Plush' and she would appreciate it.
The mattress arrived quickly and the packaging was pretty intact. It weighed a lot. I carried it myself but would recommend getting help if possible. I set it up on a new Zinus 14'' platform. After unrolling, it expanded to 14 inches quick readily. We slept on it the first night.
The first night, it was very soft. I found I was ok with it though. It was soft, but supportive enough. I've been tracking my sleep for months and my sleep improved right away. I also woke up to a, much less, sore shoulder. My wife reported less back pain the first day also. The next few days we improved more, and by the end of the week, had no more soreness upon waking in the morning.
The bed did get firmer over the first 5 days. At one point, I thought it was going to be too firm but we still sunk in enough and had proper support. Memory foam mattresses are different in their feel than coils.
I also noticed it was a bit warmer sleeping than our old mattress. it was not horrible, but it was warmer. I purchased some very nice cotton sheets and that took care of it.
The pillows are also nice. I have been using down pillows, and love them, but decided to try the gel foam pillow. To my surprise, I really enjoyed it. I'm not yet willing to throw my down pillows away, but I have not used them since I got the foam pillows.
If I have $400 to spend on a mattress, would I buy this one over an innerspring mattress or a Costco memory foam mattress? The answer is a yes. You need at least 3 inches of top layer memory foam to enjoy the full comfort that memory foam delivers, and the competition at this price is between 1.5 to 2.5 inches. I gave this mattress a full month of use before writing my review and am happy to report that the support remained consistent throughout the month. I rarely sweated under the sheets, and the 10.5 inch thickness meant I can buy any queen sheet set and not worry about the fit.
The construction consists of a 1.5 inch blue cool gel memory foam top, a 1.5 inch standard memory foam middle, and a 8.5 inch high density foam bottom. The density of the first two foam layers appears to be 3 lbs, which is what you would expect at this price. It is definitely not a Tempurpedic with 7 layers of foam and 5.3 lb density on the top layers.
My back did not hurt while I slept on the mattress, and my legs did not fall asleep while sleeping on my side. But I did find myself angling into my wife if she slept near me. The plastic smell took a full week to become tolerable, and I can still smell it after a month. If you have a larger budget for a memory foam mattress, definitely consider buying one with a higher density top layer.
Update - it's been over a year and the mattress is starting to sink like cheaper foam. I can no longer sleep on my side comfortably because my body sinks down too far and feel pain in my legs after a few minutes. I added a 2'' memory foam topper under my mattress pad, and it's given it new life. Unfortunately, it also means I had to decrease the rating to 3 stars.
My husband and purchased a memory foam mattress at the suggestion of my doctor. I have a genetic autoimmune disease called Hypermobility Syndrome which has deteriorated 80-90% of the connective tissue in my body. It leaves me in constant chronic pain and because of that I have been sleeping in the recliner for the last 8 months. Sleeping in our bed left me in so much pain I would have to wake up when he did at 4am each morning so that he could help me out of the bed as I cried. Because I am permanently disabled we weren't able to afford an expensive tempur-pedic mattress. I researched for two months before deciding on this mattress. I was a little nervous because of the low price, but the reviews were decent and it had what I was looking for, mostly the cooling gel because pain medication will cause you to sweat, and I hit the purchase button. Bed arrived about 4 days later and my husband put it on our box spring. I have heard from several people that getting used to a memory foam mattress will take time and may be more painful than your original mattress at first. I agreed to give it two weeks before back to the recliner I go. Last night was our first night sleeping on it and my husband was so comfortable he over slept. When he jumped up he couldn't believe I had also gotten out of bed and had my walker trying to beat him to the bathroom. I was still in pain, but I could move on my own after sleeping in our bed. If it takes time for it to become comfortable to you, by my two week deadline I may never get out of bed again. I slept wonderfully! If you suffer from chronic pain that is only worsened by pressure on and certain part of your body for too long, or if you just want an awesome nights sleep without spending a fortune, order this bed!! I promise it'll be the best decision you've made!!
The bed is a bit firm but still comfiratable but that's not my issue. If you are going to purchase this item just know if you order a 10.5 inch it will only inflate till about 9. Ive already waited way over 2 weeks now and the bed only comes to about 9.2 inch. Also the box was all messed up, broken and torn. The bed packaging was good rapped and sealed in plastic twice. Nothing was peirced (thank goodness). My family had bought similar memory foam beds and they came in better boxes. Their was no smell. Overall good bed for firm users and it curves to your body. Just wish they can advertise the correct size and packaging can be better. Shipment was about 6 days to south Florida.
This currently review is based off ONE night of sleeping on it. It was comfy first night (Not broken in yet) but I did wake up in the middle of the night really really hot. I'm gonna see what happends again tonight, perhaps I just wasnt feeling well but as of right now the cool gel isnt so cool
Bed is comfortable, but more on the firmer side. Do wish it was a tad softer, but still like the bed. I purchased this with a 18 in bed frame, so it sits up pretty high (which is great for taller people).
Couple cons: You can't wash the cover/outershell because part of the top is made out of foam which is annoying (that it's not washable, not that it's made of foam). If you happen to get stains, you could spray detergent, vinger, water mixture and dab the area, but it's not going to do much good.
You can't flip the mattress to the other side because there's like a 2in topper in the mattress that's not on the opposite side. *This is on the mattress itself, not on the outer removable shell although the outer shell also has foam. If you are someone who flips the bed so that the bed evenly wears out... know that this isn't an option with this bed. The only thing you can do is to flip the direction of the head. Now the company claims that this is not necessary, but I already notice that the parts I usually sleep on is a little softer and gives a little bit more than parts that I don't... I'm concerned about this in the long run.
It says that the bed is memory foam, but to be honest I'm skeptical... I don't know if it's just the 2 inch topper they put that is or the entire bed. The bed does have a lot of give (in terms of contour) like most memory foams... but I will say that it lives up to the expectation of keeping you cool.
Love Love Love. Just as comfortable as temperpedic, maybe more. I unfilled and expanded in no time. It was easy to carry up the stairs by myself.
I am not usually capable of sleeping on firm mattresses, but this is an exception. I have a bad back and my other mattress was just killing me. After about 4 days of sleeping on this, I had no pain, I could move, and I felt rested when I woke up. I sleep so hard. It does exactly what the description says: relieves pressure points and aligns my back. My body is a whole lot less creaky. I would recommend the Zinus bed frame because at first, the mattress was on the floor and it was great, but after the frame arrived, it felt even better. My parents and siblings are all upgrading to this mattress because it is so great. :)
The classic brands hybrid memory foam and innerspring mattress is comfortable more so than our Sealy however, there are a couple of drawbacks that made us go back to the Sealy.
Overall length: My wife and I are both 5’ 9” and the mattress is shorter than the standard Queen Size mattress. It’s actually about 2 inches shorter than our old mattress and it made us feel like we could never stretch out comfortably.
Edge Stability: The corners and edges of the mattress don’t have as much structure as a standard mattress. When you get close the edge it feels like the edge of the mattress is going to collapse. The outer edge is just not that solid. See the added photos.
Mattress Thickness: The depth of the mattress is 10.5 inches as compared to the 14 inches depth of the conventional mattress. It’s not a big deal but combined with the mattress being shorter the Queen Sized sheets don’t fit that well and bundle up when you sleep on it. You can find a way to pin the sheets but that’s a hassle.
Overall, if the mattress is for one person to sleep on you shouldn’t have an issue. If you share it with someone else, you’re taller, or if your kids occasionally crowd into your bed in the middle of the night you might want to look for an alternative. Below is a consolidated list of pro’s and con’s for your review.
This is false it is no where near 10.5 inches so glad i didn't order the 8 inch mattress scared to see what that one would have measured out to be ..if i could figure out how to send back without it costing me anymore than it has already i would
Only had it about a week, but this thing is excellent. Even if you did have to buy another one down the road, you save huge money over the big name mattresses.
I love it and I bought it for my parents and they loved it
This mattress was incredibly firm. It was not cozy or comfy to me whatsoever. I gave it to my mother for her guest room.
This mattress is a great value and is very comfortable! I have many many many back problems, and on a traditional mattress I was miserable. Now I'm sleeping much better and don't toss and turn to get off the sore spots as much. For a 'low-end mattress' it sure was a great bargain!
Nice bed at a terrific price. We bought the package with the base. Will have to see how comfortable it is over time
It was great for the small amount of time after it came out of box, but after that initial break in, prepare for this thing to sink worse than the titanic.
Affordable firm mattress. Fits the description. The item arrived on time and was well-packaged with instructions on how to unpackage. It also has a 10 year warranty. The mattress should last for several years.
After my father spent a number of weeks in the hospital and rehab he needed a new bed so we tried this mattress out with an adjustable bed frame and it has been great for him.
Matress is soft and very comfortable, have been slepping on it for 3 months and no complaints.
Brought almost 2yrs ago, still comfortable. Not too soft not too firm. Did not have any odor out of box. Has a mattress cover that was washed in cold water and dried on low heat for 15min or so didn't want it to shrink.
Excellent mattress and looks so great want to keep sheets off
already leaving a memory or indentation in one spot, where you lay, even when you turn over in different positions
I’m in LOVE w/ my new mattress i highly recommend y’all to purchase one . I have a nice king size and i slept so wonderful & woke up with NO back pains !!!!!
Sleeps amazing! Wonderful purchase :)
Very comfortable and easy to set up. Like the different positions.
The mattress is fine. We use it as the base for our mattress topper. Very comfortable, no smell to it and packaged well.
Great mattress ,price and fast shipping.
this bed is worth much more than what you pay for
Expanded as expected in the time frame outlined. Bed is comfy and great value. I have a ViSpring Baronette Superb for the main bedroom that retails around $5,000. This mattress is just as comfy but my expectations on how long it will last and stay this nice are obviously not as high. A safe mattress for the spare room and a good nights sleep. I'd say it is on the firm side.
Love this bed. Not too firm but not too soft. The first one came and didn't unroll and reinflate all the way at the short ends, but Amazon was quick to send another that did work out great. I live in Minnesota, so I've heard the cold can potentially mess with it not reinflating entirely. The new one is totally fine and works great!
This mattress I bought for my daughter who is about 240lbs. She has been sleeping on it since Oct. 18,2018. She said it is very comfortable. The mattress shows no signs of body impressions and she has had it almost 3 months.
I've been sleeping on this mattress for four months now and it has definitely improved my quality of sleep. Didn't have any chemical smell when I unboxed it. Also my move in date got delayed so the mattress set in the box unopened for almost a month but did not do any damage to the mattress itself.
This is our second purchase of this company/brand/type of mattress. The first mattress was ordered as s firm queen 10". It was great, and led us to our second purchase of a firm king 10". I will say that for some reason, the king doesn't feel exactly the same (a little softer), but overall the mattresses are both very comfortable. History: My husband thought the queen was too hard and when we went to buy the king size mattress he hought he'd try another company. That was a failure. The other bed gave us back aches, we sank right in. We're returned it and came right back to where we started! Husband is now a believer in the firm. I'm so glad that we've found a comfortable, affordable mattress. We tell all of our friends that are interested in getting a new mattress that they won't regret this one.
Amazing quality!!! I love this bed. I would refer to family and friends!
Worst bed I’ve ever used, I can’t sleep well at all. I wake up with aches everywhere. If you like stuff hard beds, this is for you.
This is perhaps the best night sleep I've gotten I years. I graduated from a queen mattress with a foam topper and thought that was the bomb... I stand corrected. This mattress, at least to my mind, rivals the more expensive gel mattresses on the market. I tried several in store and none compared to this in either price or comfort. I love the cover and the cooling feature creates a comfortable nights sleep at any temperature.
Best bed I have ever slept on. Easily half the price of a Sleep Number and the quality is so much better. The mattress is outstanding and the frame is great too. The frame is actually a Reverie which is another bed company, which I thought was interesting but it is simply perfect. The only complaint is that the website for the company is a little outdated so I had to call my order in. No issues whatsoever though.View More Reviews
Compared to Sleep Number functionability, theirs are almost on an equal scale BUT the exceptionally strong rubber odor lingers for more than 3 weeks after assembly. Unsure if breathing this while asleep will have a health issue later.
Be prepared to spend hours assembling the bed and referring to their video. No white glove service.
A piece from the whole package was send wrongly but the waiting time for the correct one was quick. It seemed that there were not more than 2 customer service persons who are not thoroughly knowledgeable when an isolated problem comes up. Kept referring us to the video.
When told that we want to return the bed sets, they ask that we continue to try them longer as the 120days trial was not fulfilled. WHAT! We were breathing in rubber fumes, was that not enough reason! The return was a painstaking process of waiting of more than a month with continual calling to ask about the possible paperwork was annoying. Unbelievable!
My son recommended Personal Comfort after he had done a lot of research. Since they had the adjustable base I wanted and matched a lower price I found online, I decided to go with them. Upon delivery, I discovered that the wrong bases were ordered (Cal King vs. King) and the delivery service took the bases back. Personal Comfort was able to verify that I ordered King vs. Cal King, based on the phone recording of my order, and had the correct bases sent right away. Mistakes happen; it's how they are handled and whether or not they are satisfactorily resolved that makes a huge difference. And, Personal Comfort did an excellent job in resolving the issue quickly, without hassle and to my satisfaction. I would definitely recommend Personal Comfort to anyone in the market for a new bed or base.
I did a lot of research on an air mattress bed. I purchased the Personal Comfort A8 queen single mattress. I only need to adjust for me. The highest adjustment is 50. I put it at 32. I am 45 days into the bed and I believe that this bed may be the reason that I no longer hurt when I wake up. I can get the support I need for my back, hips and shoulders and I can get out of bed in the morning without being bent over in pain. I have scoliosis of the back, arthritis in my spine and a hip replacement that left one leg shorter than the other and my pelvis shifted. With my prior conventional mattress I went to sleep with spine adjusted from my day's exercise and stretching, but I woke up in pain every morning feeling crooked and unable to stand up. With the Personal Comfort bed my body feels great every morning. I have only had it for 45 days, but I am so grateful that I finally found a bed that is working for me. I am also sleeping through the night; no waking up with arm numbness or shoulder discomfort. I have started using a thin down pillow, very little loft. My neck feels good when I wake up. All those special memory foam head and neck pillows I have, and I have every tempurpedic pillow they sell, are not necessary for my comfort to sleep. I found the 'free gift' pillow with the bed purchase too hot to sleep on. I don't recommend that.
We are very happy with our new Personal Comfort bed and adjustable base. We were also satisfied with the purchase experience. During that process we were well aware of the company's return policy, unlike other reviewers here. My guess is that the company made this policy clearer and perhaps more visible on their website. We previously owned a Select Comfort bed for many years so we knew what the bed would be like before we bought it. If you've not slept on an air chamber bed before, be sure you understand and can accept the return policy before you buy. Every body is different and some may not enjoy this type of bed.
We previously bought and used the Big Name competition number bed. It was a miserable purchase experience, and we almost walked away due to bad salesman and sales tactics. But we liked the adjustable air bed experience. Then I stumbled across Personal Comfort. I had a bit of trepidation about buying it over the phone. It turned out to be a wonderful buying experience resulting in what I feel are superior materials. Instead of the competition's tactics of adding more and more charges, and making you feel bad for not buying every possible option and upgrade, the Personal Comfort phone sales kept tossing in extras and discounts and "no charge", saving much aggravation and a few hundred bucks over the competition. The accessories were a bit on the high side for price, such as the simple bed frame, but it was decent quality, easy setup and nice to do one stop shopping. The bed arrived promptly, with no issues on the order (everyone I know seems to have order issues with the competition). Do not be scared by the "assemble it yourself". This is not rocket science and good instructions are included. One point of warning. They tell you to air out the foam for a day. We did not notice much smell from the foam. BUT, the air chamber reeked of plasticizer, and took a couple weeks to air out, since we discovered this after assembling the bed. Find a place outside or in the garage to air out the air chamber as soon as you get it, and plan on a few days to a week or so to air it out. The only issue we have had is the power plug seems to have a flaky connection to the pump and is disconnected if you look at it wrong. I will likely duct tape that in place as an easy fix. We love the Personal Comfort A8 bed, and bought two twin XL to make a king size, for versatility (snoring and old age issues), even though its a pricey way to buy a king size. Definitely a superior product to the Number competition in this model. Regarding firmness complaints.... Read the instructions. You may need to do the simple calibration process. I also note I use a very low setting compared to Sleep Number. I use about a 45 on SN, but for PC I only use 17-20. Don't be afraid to try very low settings. Unlike a regular soft mattress, the air number mattresses do not keep getting softer over time.
Bad experience! I don't normally write bad reviews but it is warranted here. I bought the bed through Amazon and waited a few weeks to set it up. after putting it together i slept on it for two nights of tossing and turning. My arm started getting numb, my shoulder hurt and my neck still isn't right. I called immediately when they told me that because I went through Amazon they can't honor the 90 day sleep guarantee. So they sold me the extra padding package for another $350 and I had to reassemble the bed, (understandable). So now I'm sleeping on it for two weeks and while the bed is much better it still does not compare to my old Serta. Don't waste the money.
This is a horrible product and the company has such an awful return policy that you cannot get out of this contract. The bed is hard as a rock and they sell you pillows that are so small that they are worthless. it is honestly a joke that the pillows are sold as a real pillow. The bed does not change when you change the settings it just gets higher or lower the firmness never changes. Save yourself trouble and buy a air mattress it will be better quality. They tell you that there is memory foam on the bed but it is nothing like memory foam. I have never made a purchase that I regret as much as this mattress. They talked me into the Silver sLE it is not a comfortable mattress. Do not buy this unless you can go and try it out. They told me they have a cooling product as well it is simply not true.
Personal Comfort Beds BUYER BEWARE!!!! I purchased a Personal Comfort bed in March 2014. I broke my neck in a car accident and at the suggest of a Chiropractor I looked into this type of bed. I researched the best value naturally and found a website claiming to be unbiased and detailing the Personal Comfort bed with a review rating of 100% (i guess I am naive and believed the website to be unbiased) it also list a detail of return policies which now I know to be inaccurate as it list Personal Comfort as 100% satisfaction guaranteed with NO fee on returns - MAKE SURE YOU READ THE PERSONAL COMFORT FINE PRINT! It is NOT offered on the A2 minimal model! and you MUST keep the bed for 45nights! I woke up to a STIFF neck! tried it with a memory foam topper, and a down topper. TWO weeks of therapy on my neck! Of course in calling I was told again about the 150.00 return fee! but then ALSO informed that the BASE could NOT be returned! They want to deduct ANOTHER 200.00 from the purchase price, and stated that I agreed to that? REALLY who in their right mind would agree to that? NOW after SEVERAL emails, and calls, etc. I have received the required RMA form! BEWARE! that's my advise! TAKE PICTURES! as within their BBB file, they always seem to claim that foam is torn, or a tag is cut! If you have an issue, email them to have PROOF of what you are and ARE NOT told about! They claim the phone conversations are recorded? Guess we will find out as the credit card company and the BBB will investigate it during my dispute process!
So I ordered the A8 Top panel XL. Total $186.00 in comparison to what I had the A2 top the basic entry level. The Rep. Faiza Mansoor was very helpful and courteous. After sleeping on this Top I was led to believe it was going to be a Total of 13". but when measured it measures 7". In the 2 pictures I have The one from the 8" top there are 5 pieces that make up the Top. In the 13" top there are 11 pieces. When i received the A8 Top there were pieces not like what is shown in the picture that are missing. Overall it is better then what I had but Honesty is the Best policy and what I have is not what is shown.
The bed works as expected. While not being a miracle cure my wife's bad back feels much better when she gets up. Set up was easy. Compresser does make a little noise, but after you find your number does not run that much. Air chambers have held air well. No leaks. Air chambers do not separate from each other Mine took about a month to be delivered.
We love our Personal Comfort bed. It was really easy to set up (once we figured out how the frame went together) the bed itself was really easy. We have enjoyed sleeping on new bed for a little over a month. We did have a few mornings we woke up still until we realized that the number setting Sleep Number gave to us was too hard. We lowered the air to a comfortable 38 and now we sleep deep and cozy.
Great bed, great service.
Awesome bed! Very happy!
The only thing which made me consider a four star rating was the time it took to get the bed once ordered, 59 days. However, Personal Comfort made things right by sending some free sheets. The bed is very comfortable, and appears to be made of quality material!
The company was wonderful to work with, and the bed had exceeded every expectation. My husband used to have a Sleep Number Bed, and this one is so much better. No gap or displacement between the two halves, and both our backs are doing SO much better. We switched from a Tempurpedic to this, and will never have another kind of bed.
We LOVE our Personal Comfort mattress!
Everything I expected. Relative to the competition a great value.
so far very good
when I call they are very helpful noproblem
I found Personal Comfort by Google, and I needed a new bed. I really love number beds, but couldn't afford Sleep Number. In fact, I ended up on Personal Comfort at first thinking it was Sleep Number. I seemed to have trouble getting the sale price to show, so I called. Ann was extremely friendly and helpful while ordering the mattress. When she said it would take up to 20 days for the bed to arrive, she wasn't kidding. It was a long wait and multiple shipments. I wasn't happy that when I called to inquire how many shipments I could expect, they couldn't tell me. Then I got to putting it together. I put it together alone, and consider myself a competent smart woman. However, it took over four hours, grit, frustration and more frustration. I ordered a Twin XL and the foam kept falling over, the sides of the base pad didn't come up over the sides, like the instructions show. The instructions show a couple putting together a king or queen size like it's super easy. It's not. Then I found out as I was trying to put on the head board the company sent me a queen. Now to the Company's credit Shawna corrected the order and sent out a new headboard as well as fixed some other issues. Just to note to first time buyers, the fold out base along *with* the snap tight frame sits very high and rocks/see-saws as you turn and move at night, it's not comfortable and at minimum it's annoying. So if you want the snap tight, get the basic frame. Read all descriptions before ordering. Personally, too I have to add, I truly love the brushed microfiber sheets- super comfortable!
I have owned a Sleep Number bed and Personal Comfort beds are more comfortable, better quality and more than half the price of Sleep Number. My only wish would be to make the remotes wireless, but they have an app for that.
bed is OK... no back ache, but also not comfortable. customer service is really lacking training on products !!! i could not get answers on most questions. order was VERY late and incomplete. when i called to ask where the other piece was, i was treated as an annoyance. I dont want anything extra .... JUST WHAT I PAID FOR ! bad experience. wont buy again
Excellent i like
I thought the experience was great and I love the mattress, but my husband, who weighs a lot more than me, doesn't like it.
The bed is good quality and comfortable. I really do not like the controller. It works odd. I click on control to see the number and then it shows that it is changing. Customer support calls but is not really helpful. Answered my question wrong and did not reply after email for correct information. Still happy I purchased Personal Comfort bed. Saved alot of money over you know who.
While people were nice to me, sales people were not very knowledgeable in product and my needs. They did not take in account my specific medical issues which I explained in great detail. The first bed I received for 1900$ was truly a joke, not only wickedly uncomfortable but very cheap material. The upgrade was an improvement but still very uncomfortable. They kept wanting me to upgrade and spend more money, meanwhile I'm getting no sleep and back killing me. They were very prompt on refund so I could buy new bed that I'm happy with and cost a lot less.
Quick service and a high quality bed at a fraction of the cost of a sleep number bed. What a great nights sleep!
The bed itself is fine, though I feel overpriced for something which you need to assemble yourself. The process took me about 90 minutes including unboxing, but wasn’t terribly complicated. The shipping was an absolute disaster...took 3 weeks longer than it was supposed to and when I called the customer service manager tried to guilt trip me by saying “well we are behind but I’ll put tourneys order ahead of people who are suffering from cancer and dying”. Seriously? Wow. So overall I like the bed but strongly disliked the service and the company itself.
We have had our split king for about four months now and absolutely love it! Sometimes, as I wake up during the night, my first thought is how incredibly comfortable the bed is and how much better my back and hips feel. We would definitely give a five except my "air mattress" had to be replaced as it wasn't holding air. But they responded positively and immediately to address the problem, it was shipped the next day, and it was easy for me to replace. I love that defective parts can be replaced (in this case free) instead of replacing the whole mattress. I hope this bed is as good in ten years as it is now!
My husband and I purchased this bed in 2014. It was fine in the beginning, but after about three to four years, I began to ache all over. I noticed quite a bit of sagging (I'm not all that big), but when I unzipped it, to change out the foam, there was no sagging. I knew I could probably get a new cover, but sadly, my husband died and I couldn't lift the bed to exchange the cover by myself. The pain I was experiencing was so great that I just replaced the entire mattress. Perhaps too costly of a thing to do, but I no longer wanted to put more money into the mattress and then learn that didn't make any difference.
We have had a basic queen Personal Comfort brand air bed for 4 years now and like it... our mattress is a 10" thick queen size and was $800 . One of the two controllers went bad after 2 years and was replaced very quickly and hassle free under their 3 year warranty. The bed itself is trouble free.. Never leaks..In fact, the air pressure changes a little based on the atmospheric pressure on a particular day-up or down, but the valves etc do not leak and pump has been trouble free. There is no 'valley' between the two twin mattresses that form the queen size, so 'cuddling is the same as other mattresses. The side rails have held up well. Overall it is a 'firm bed on which we have a cheap foam pad. The main advantage to air beds is that they do not get lumps and valleys like an innerspring. we suggest that you get the mattress 'toppers' at Walmart etc for Much less money.
We purchased the personal comfort bed after watching the video that said it was better than a sleep number bed. My husband and I both have back problems and was looking for something we could rest on. We were unable to rest and got up every morning aching all over. I purchased the bed they suggested and was told I could return it within the first 120 days if I didn't like it. What they didn't tell me was that the adjustable base, which cost $1800, in not returnable. We had problems with the bases when we first received them and had to deal with the company that makes the bases, which is a different company, even had to climb under the bed on the floor, to get it working properly. The people that delivered the bed left without it working . There were even staples sticking out of the bottom of the bases where papers had been pulled off and left the staples. I would not recommend this bed but if you do decide to try it be aware that the base in nonrefundable. I personally cannot afford $1800 for a base that I cannot use.
Think twice before purchasing a bed from Personal Comfort! There is fine print they don’t tell you about, such as, the bed base is not returnable or refundable! We researched for months before purchasing this bed. They had us on the phone over an hour during the initial sale, answering every question we had, reassuring us we had 120 DAYS to change our mind, and also selling us on extra mattress protectors etc, worth hundreds of extra dollars. You only have the website to see the products. And when our bed arrived, it looked like a hospital bed, not like the one on the website. It wasn’t until we started having problems in the first few weeks of having the bed, that we learned that we unknowingly agreed to some fine print, that our base was not returnable. That was NOT made known during the call. We were told multiple times that we had 120 days to change our minds. It wasn’t until we took them up on that offer that, in fact, you cant. On top of that, the bed was manufactured by multiple companies, and the base of the bed ( the part you will have problems with) is made by Reverie, and reverie has a customer service number that, if they have a high call volume, and wait time is more than 5 minutes, you have to leave a message and wait for them to call you back. VERY inconvenient. After 3 months of back and forth phone tag, my control box for the bed was finally replaced, and still would not work properly. I was promised an extension and a compensation for all the trouble, which was never given. But several times I insisted that I just want this bed gone and my money back, and I was denied. And when it went past my 120 days, they said “sorry, youre past your 120 days.” Personal comfort offered a 0% interest for a year, which turns out to be a credit card. I started a dispute with that credit card company. This credit card company did not ask my side of the story, and when personal comfort LIED on many accounts about the status of my account (such as, the customer wont contact us…) the credit card sided with merchant. I have had this bed since July and it is now March. One side of the bed hasn’t worked since 6 weeks after I got it, and the other side of the bed hasn’t worked since about Christmas. You have 4 different companies you work with for this one bed. (personal comfort, reverie, the repair company, and the credit card company.) This has been an absolute DISGUSTING experience.
After much research we purchased a bed on April 8,2020. Due to Covid the order was delayed(not the company's fault). After contacting the company in May to find out the status of our order they agreed to ship but not do the in home setup, we agreed to this as we had already paid for the bed 2 moths prior. We received the bed and the base the end of may. We watched the you tube video for set up as no instructions came with the product only how to attach the guard around the edge of bed. First complaint (DO NOT BUY THE SPLIT TOP BED) the split in the top is very uncomfortable, its not like it shows in pictures as you or your spouse will slide though the split, it does not matter if the bed is flat or raised(more if raised). Secondly the bed is super uncomfortable, it is as hard as a rock and no matter what number you put it on. Third we slept on this bed for two weeks only and immediately requested a return(in June) they sent us the paperwork RMA to fill out and FAX in you can not email it, we did that they received it and confirmed in Email with a ticket number. Never heard back so called again in July only to speak with another representative that stated only the mattress is returnable not the base, told her was never told we could not return a $2500.00 base and she said they would listen to the original sales call to verify and if that was the case they would take the base back. We never heard back so we have had this ginormous bed sitting in our living room for 5 months, Today I call once more and get yet another representative that tells me I need to send in yet another RMA for the return of the mattress only, I ask to speak to a supervisor and the response I got was no and you can not return the base period, (I WOULD NEVER SPEND OVER $2500 ON SOMETHING I CAN NOT RETURN). Lastly the customer service is a JOKE. They intentionally make you wait the 120 days so you can not dispute with the credit card company.
My wife and I had slept on waterbeds for the first 30 years of our marriage and loved how comfortable they were, but we got tired of having to constantly having to drain them to patch the tiny holes that would develop. We tried a lot of different mattresses, but decided the smart airbeds came closest to matching the waterbed comfort. After looking at the way the different beds were made and the prices, we selected the PC A6 King Size. After 8 months, the bed is still just as comfortable as the day we set it up.
Please same your self the trouble the worse customer service. They will not call back and no way to get refunded.
Purchased about three years ago. Love the bed and it is very comfortable. However, it developed a leak where the air filling hose is sewn into the air chamber (found it in my neighbors pool). The majority of Personal Comfort components are backed by parent company "American National Manufacturing Inc." When dealing with them, I discovered that the chamber was at the 50% warranty coverage due to age. Normally, I would find that acceptable, however, this leak was clearly a manufacturing issue due to location. I offered to send it to them so they could use it for quality control or perhaps improve design. They stated that since they had very few failures in that area, they didn't want to look at it. I found that humorous as if that were the case, I would have liked to see them support me with a 100% covered replacement air chamber as this would have been highly unusual. Oh well, 50% is better than nothing and the bed is great but a little disappointed at that they didn't take a stronger stand behind their product.