Slumber Search is supported by readers. Some links on Slumber Search are referral links. If you use one of these and buy something, Slumber Search may make a small amount of money. More info.
Classic Brands offers a variety of mattresses including memory foam, hybrid, innerspring, and latex options. Overall, one of their big differentiators is there wide variety of products that you can buy. They offer their products in many low price online retailers including Amazon, Jet, Walmart, Overstock, and Wayfair. Also, you may find them in Macy's and Home Depot.
Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
Based on our aggregated reviews and our scoring method, we recommend Craftmatic in this match up!
See Our Full Review of Craftmatic
Classic Brands: 8.6/10
Classic Brands: 8.6/10
Classic Brands: 8.9/10
No Back Pain:
Classic Brands: 8.5/10
Classic Brands: $139-$1299
Get Yours Now
Get Yours Now
Customer sentiment is a quick way to find out if a company is as good as they say they are. These mattresses are rated very well by customers overall, but there are some that didn't share the same experience. Do some looking below into the mattress specifications to see if it will work for you.
Experts agree that a supportive mattress is very important for having a good night's sleep. Most like the feel of this mattress for the first few months, but some had complaints about the support over the long term. Do some additional research on the mattress to make sure it fits your body type.
Edge support is important to most folks and makes it easy to get in and out of bed. These mattresses have okay edge support for most sleepers, but there may be issues with dipping on the edges for some.
Bowling Ball & Density Tests
In bowling ball tests that measure the supportiveness of a new mattress, supportiveness for these mattresses is fairly even. Some reviewers, though, have described issues with support issues over time.
Based on the materials that are in the mattress, the average durable mattress will stay comfortable for at least 7 - 12 years. Foam mattresses are generally less durable, while coil mattresses that are high quality should last longer. However, unprepared mattresses will break down much faster no matter the materials used, especially for larger customers. Sleepers have mixed things to say about these mattresses. Some find them to be fine when it comes to durability, but others have had issues.
Most customers reviewed these mattresses highly and felt comfortable in their beds. Some customers, though, didn't feel as positively. If you are thinking about buying one of these mattresses, make sure to do some more research below to make sure it will work for your body.
These mattresses are quite supportive. Though some reviewers don't agree 100% with the firmness specs of these mattresses, most reviewers like the amount of support these mattresses possess.
Edge support is important for those that need extra time getting out of bed or like to put weight on the side of the mattress. These mattresses are well rated by most on edge support and they should support most customers comfortably.
Bowling Ball & Density Tests
Bowling balls are useful to measure mattress firmness and support. These mattresses do a good job with delivering even support throughout the mattress, which means they should cradle your hips and shoulders while aligning the spine.
Having a mattress that is durable is very important to shoppers, but some brands are not as focused on it as they should be. Luckily, these mattresses are above average when it comes to durability. Most customers are happy with their mattress for 5 to 7 years, but some folks that are heavier may find that there mattress doesn't last as long.
There are reviews here for both the Classic Brands 11'' and 14''. This is for the 14'' Cool Gel. For years we slept on a traditional inner spring mattress with memory foam topper for comfort. I found that the memory foam traps heat. So while the topper made the mattress more comfortable, the heat was unbearable. We bought a Sealy memory foam mattress for our guest bedroom. I found it more comfortable than the old inner spring, but a bit too firm and too hot. The Classic Brands Cool Gel Ultimate 14'' Plush was the answer. As plush as an inner spring pillow top, but without the eventually troublesome springs that soon cause lumpy mattress syndrome. And, the cool gel works - keeping the mattress from overheating. I e-mailed Classic Brands before the purchase, asking them about foam density. I had read to avoid the low density memory foams as they don't hold up well. Classic responded quickly that they use 2'' of 4 lb cool gel memory foam on top on 2'' of 4 lb memory foam. The article I read recommended 4 lb foam and that sealed the deal for me. The mattress was made in China and Amazon estimated 1-3 months for delivery. We got it in 3 weeks. When I saw the box sitting on my patio where the delivery man left it, I was horrified. The box was badly damaged and the plastic inner cover was ripped open. These things are tightly compacted and rolled for shipping and once unwrapped expand from a few inches thick to the full 14''. Since the inner wrapper was torn, one end of the bed had already begun to expand. With one end still compressed, this thing looked like a giant mushroom. I contacted Classic and they said to inspect the cover and the foam for damage. If the foam was not damaged, we could keep the mattress and they would send a new cover if needed, or we could exchange it for a new one. The cover was smudged and the foam seemed undamaged, so we unwrapped it. Soon, the mattress had expanded to it's full 14''. We put it in the living room, under the windows for a day to expand. The chemical/foam smell was strong but dissipated after a day or so. Then we moved it to our bedroom and were able to clean the smudges from the cover. Despite the horrible package/shipping, the bed seemed in good condition. But the best part is sleeping on it. It's the perfect combination of firm-enough support and plush, soft comfort. And the cool gel really does work.. For the first time in a long time, I didn't wake up in the middle of the night overheated. When morning came, I got out of bed without the accustomed aches and pains. And my wife loved it as well from the first night sleeping on it. It comes with 2 cool gel memory foam pillows, which are quite firm compared to the old feather pillows I was used too. By putting an old feather pillow on top of the foam pillow, I got the perfect combination of firm support and plush comfort - just like the mattress, with no overheating. Very impressed with the responsiveness/communication from Classic Brands.View More Reviews
My wife LOVES this mattress, If she is happy, I am happy. She is the most important person to me!! Very well made, cool, very heavy so it don't slide around on the box-spring getting on and off the bed. It is a bit firmer then expected after reading other reviews, most people like firm. LETS NOW TALK ABOUT THE SELLER, Classic Mattress. Classic Mattress contacted me a couple days after receiving the mattress to make sure I was happy, I mentioned a little issue I had (no big deal still very happy). Before I knew it Classic Mattress went ABOVE & BEYOND to make sure I was 100% satisfied, 99% was not good enough for there customer service. I AM A CUSTOMER FOR LIFE.
I was on the fence about buying a memory foam mattress at first because most of them are too firm for my wife. This mattress however has a softer layer on top, with supporting foam under it. So you get a semi soft feel when you lay on it, but great support. Also none of your limbs go numb, which I've experienced from other memory foam mattresses that were too firm! If you're on the fence about buying a memory foam mattress, get this one! You will not be sorry! Both my wife and I have been sleeping like a baby since we purchased this mattress. Also, I have 3 bulging disc in my back. Those of you with back problems know how picky we are about our mattresses. This is a terrific mattress and a great value!
Not the happiest with the mattress because it has only been two years since I bought it, but it has a deep sag in it. I am not a particularly heavy person, but I'm still experiencing sagging? I need to find my warranty.
I purchased this because my wife was having back issues and I had a sore shoulder every morning. She likes a soft mattress while I like a firm one. I went with this one because it was advertised as 'Plush' and she would appreciate it.
The mattress arrived quickly and the packaging was pretty intact. It weighed a lot. I carried it myself but would recommend getting help if possible. I set it up on a new Zinus 14'' platform. After unrolling, it expanded to 14 inches quick readily. We slept on it the first night.
The first night, it was very soft. I found I was ok with it though. It was soft, but supportive enough. I've been tracking my sleep for months and my sleep improved right away. I also woke up to a, much less, sore shoulder. My wife reported less back pain the first day also. The next few days we improved more, and by the end of the week, had no more soreness upon waking in the morning.
The bed did get firmer over the first 5 days. At one point, I thought it was going to be too firm but we still sunk in enough and had proper support. Memory foam mattresses are different in their feel than coils.
I also noticed it was a bit warmer sleeping than our old mattress. it was not horrible, but it was warmer. I purchased some very nice cotton sheets and that took care of it.
The pillows are also nice. I have been using down pillows, and love them, but decided to try the gel foam pillow. To my surprise, I really enjoyed it. I'm not yet willing to throw my down pillows away, but I have not used them since I got the foam pillows.
If I have $400 to spend on a mattress, would I buy this one over an innerspring mattress or a Costco memory foam mattress? The answer is a yes. You need at least 3 inches of top layer memory foam to enjoy the full comfort that memory foam delivers, and the competition at this price is between 1.5 to 2.5 inches. I gave this mattress a full month of use before writing my review and am happy to report that the support remained consistent throughout the month. I rarely sweated under the sheets, and the 10.5 inch thickness meant I can buy any queen sheet set and not worry about the fit.
The construction consists of a 1.5 inch blue cool gel memory foam top, a 1.5 inch standard memory foam middle, and a 8.5 inch high density foam bottom. The density of the first two foam layers appears to be 3 lbs, which is what you would expect at this price. It is definitely not a Tempurpedic with 7 layers of foam and 5.3 lb density on the top layers.
My back did not hurt while I slept on the mattress, and my legs did not fall asleep while sleeping on my side. But I did find myself angling into my wife if she slept near me. The plastic smell took a full week to become tolerable, and I can still smell it after a month. If you have a larger budget for a memory foam mattress, definitely consider buying one with a higher density top layer.
Update - it's been over a year and the mattress is starting to sink like cheaper foam. I can no longer sleep on my side comfortably because my body sinks down too far and feel pain in my legs after a few minutes. I added a 2'' memory foam topper under my mattress pad, and it's given it new life. Unfortunately, it also means I had to decrease the rating to 3 stars.
My husband and purchased a memory foam mattress at the suggestion of my doctor. I have a genetic autoimmune disease called Hypermobility Syndrome which has deteriorated 80-90% of the connective tissue in my body. It leaves me in constant chronic pain and because of that I have been sleeping in the recliner for the last 8 months. Sleeping in our bed left me in so much pain I would have to wake up when he did at 4am each morning so that he could help me out of the bed as I cried. Because I am permanently disabled we weren't able to afford an expensive tempur-pedic mattress. I researched for two months before deciding on this mattress. I was a little nervous because of the low price, but the reviews were decent and it had what I was looking for, mostly the cooling gel because pain medication will cause you to sweat, and I hit the purchase button. Bed arrived about 4 days later and my husband put it on our box spring. I have heard from several people that getting used to a memory foam mattress will take time and may be more painful than your original mattress at first. I agreed to give it two weeks before back to the recliner I go. Last night was our first night sleeping on it and my husband was so comfortable he over slept. When he jumped up he couldn't believe I had also gotten out of bed and had my walker trying to beat him to the bathroom. I was still in pain, but I could move on my own after sleeping in our bed. If it takes time for it to become comfortable to you, by my two week deadline I may never get out of bed again. I slept wonderfully! If you suffer from chronic pain that is only worsened by pressure on and certain part of your body for too long, or if you just want an awesome nights sleep without spending a fortune, order this bed!! I promise it'll be the best decision you've made!!
The bed is a bit firm but still comfiratable but that's not my issue. If you are going to purchase this item just know if you order a 10.5 inch it will only inflate till about 9. Ive already waited way over 2 weeks now and the bed only comes to about 9.2 inch. Also the box was all messed up, broken and torn. The bed packaging was good rapped and sealed in plastic twice. Nothing was peirced (thank goodness). My family had bought similar memory foam beds and they came in better boxes. Their was no smell. Overall good bed for firm users and it curves to your body. Just wish they can advertise the correct size and packaging can be better. Shipment was about 6 days to south Florida.
This currently review is based off ONE night of sleeping on it. It was comfy first night (Not broken in yet) but I did wake up in the middle of the night really really hot. I'm gonna see what happends again tonight, perhaps I just wasnt feeling well but as of right now the cool gel isnt so cool
Bed is comfortable, but more on the firmer side. Do wish it was a tad softer, but still like the bed. I purchased this with a 18 in bed frame, so it sits up pretty high (which is great for taller people).
Couple cons: You can't wash the cover/outershell because part of the top is made out of foam which is annoying (that it's not washable, not that it's made of foam). If you happen to get stains, you could spray detergent, vinger, water mixture and dab the area, but it's not going to do much good.
You can't flip the mattress to the other side because there's like a 2in topper in the mattress that's not on the opposite side. *This is on the mattress itself, not on the outer removable shell although the outer shell also has foam. If you are someone who flips the bed so that the bed evenly wears out... know that this isn't an option with this bed. The only thing you can do is to flip the direction of the head. Now the company claims that this is not necessary, but I already notice that the parts I usually sleep on is a little softer and gives a little bit more than parts that I don't... I'm concerned about this in the long run.
It says that the bed is memory foam, but to be honest I'm skeptical... I don't know if it's just the 2 inch topper they put that is or the entire bed. The bed does have a lot of give (in terms of contour) like most memory foams... but I will say that it lives up to the expectation of keeping you cool.
Love Love Love. Just as comfortable as temperpedic, maybe more. I unfilled and expanded in no time. It was easy to carry up the stairs by myself.
I am not usually capable of sleeping on firm mattresses, but this is an exception. I have a bad back and my other mattress was just killing me. After about 4 days of sleeping on this, I had no pain, I could move, and I felt rested when I woke up. I sleep so hard. It does exactly what the description says: relieves pressure points and aligns my back. My body is a whole lot less creaky. I would recommend the Zinus bed frame because at first, the mattress was on the floor and it was great, but after the frame arrived, it felt even better. My parents and siblings are all upgrading to this mattress because it is so great. :)
The classic brands hybrid memory foam and innerspring mattress is comfortable more so than our Sealy however, there are a couple of drawbacks that made us go back to the Sealy.
Overall length: My wife and I are both 5’ 9” and the mattress is shorter than the standard Queen Size mattress. It’s actually about 2 inches shorter than our old mattress and it made us feel like we could never stretch out comfortably.
Edge Stability: The corners and edges of the mattress don’t have as much structure as a standard mattress. When you get close the edge it feels like the edge of the mattress is going to collapse. The outer edge is just not that solid. See the added photos.
Mattress Thickness: The depth of the mattress is 10.5 inches as compared to the 14 inches depth of the conventional mattress. It’s not a big deal but combined with the mattress being shorter the Queen Sized sheets don’t fit that well and bundle up when you sleep on it. You can find a way to pin the sheets but that’s a hassle.
Overall, if the mattress is for one person to sleep on you shouldn’t have an issue. If you share it with someone else, you’re taller, or if your kids occasionally crowd into your bed in the middle of the night you might want to look for an alternative. Below is a consolidated list of pro’s and con’s for your review.
This is false it is no where near 10.5 inches so glad i didn't order the 8 inch mattress scared to see what that one would have measured out to be ..if i could figure out how to send back without it costing me anymore than it has already i would
Only had it about a week, but this thing is excellent. Even if you did have to buy another one down the road, you save huge money over the big name mattresses.
I love it and I bought it for my parents and they loved it
This mattress was incredibly firm. It was not cozy or comfy to me whatsoever. I gave it to my mother for her guest room.
This mattress is a great value and is very comfortable! I have many many many back problems, and on a traditional mattress I was miserable. Now I'm sleeping much better and don't toss and turn to get off the sore spots as much. For a 'low-end mattress' it sure was a great bargain!
Nice bed at a terrific price. We bought the package with the base. Will have to see how comfortable it is over time
It was great for the small amount of time after it came out of box, but after that initial break in, prepare for this thing to sink worse than the titanic.
Affordable firm mattress. Fits the description. The item arrived on time and was well-packaged with instructions on how to unpackage. It also has a 10 year warranty. The mattress should last for several years.
After my father spent a number of weeks in the hospital and rehab he needed a new bed so we tried this mattress out with an adjustable bed frame and it has been great for him.
Matress is soft and very comfortable, have been slepping on it for 3 months and no complaints.
Brought almost 2yrs ago, still comfortable. Not too soft not too firm. Did not have any odor out of box. Has a mattress cover that was washed in cold water and dried on low heat for 15min or so didn't want it to shrink.
Excellent mattress and looks so great want to keep sheets off
already leaving a memory or indentation in one spot, where you lay, even when you turn over in different positions
I’m in LOVE w/ my new mattress i highly recommend y’all to purchase one . I have a nice king size and i slept so wonderful & woke up with NO back pains !!!!!
Sleeps amazing! Wonderful purchase :)
Very comfortable and easy to set up. Like the different positions.
The mattress is fine. We use it as the base for our mattress topper. Very comfortable, no smell to it and packaged well.
Great mattress ,price and fast shipping.
this bed is worth much more than what you pay for
Expanded as expected in the time frame outlined. Bed is comfy and great value. I have a ViSpring Baronette Superb for the main bedroom that retails around $5,000. This mattress is just as comfy but my expectations on how long it will last and stay this nice are obviously not as high. A safe mattress for the spare room and a good nights sleep. I'd say it is on the firm side.
Love this bed. Not too firm but not too soft. The first one came and didn't unroll and reinflate all the way at the short ends, but Amazon was quick to send another that did work out great. I live in Minnesota, so I've heard the cold can potentially mess with it not reinflating entirely. The new one is totally fine and works great!
This mattress I bought for my daughter who is about 240lbs. She has been sleeping on it since Oct. 18,2018. She said it is very comfortable. The mattress shows no signs of body impressions and she has had it almost 3 months.
I've been sleeping on this mattress for four months now and it has definitely improved my quality of sleep. Didn't have any chemical smell when I unboxed it. Also my move in date got delayed so the mattress set in the box unopened for almost a month but did not do any damage to the mattress itself.
This is our second purchase of this company/brand/type of mattress. The first mattress was ordered as s firm queen 10". It was great, and led us to our second purchase of a firm king 10". I will say that for some reason, the king doesn't feel exactly the same (a little softer), but overall the mattresses are both very comfortable. History: My husband thought the queen was too hard and when we went to buy the king size mattress he hought he'd try another company. That was a failure. The other bed gave us back aches, we sank right in. We're returned it and came right back to where we started! Husband is now a believer in the firm. I'm so glad that we've found a comfortable, affordable mattress. We tell all of our friends that are interested in getting a new mattress that they won't regret this one.
Amazing quality!!! I love this bed. I would refer to family and friends!
Worst bed I’ve ever used, I can’t sleep well at all. I wake up with aches everywhere. If you like stuff hard beds, this is for you.
This is perhaps the best night sleep I've gotten I years. I graduated from a queen mattress with a foam topper and thought that was the bomb... I stand corrected. This mattress, at least to my mind, rivals the more expensive gel mattresses on the market. I tried several in store and none compared to this in either price or comfort. I love the cover and the cooling feature creates a comfortable nights sleep at any temperature.
The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
I ordered the bed, but did no get one I thought I ordered. I started calling the day it was delivered. Never could get anybody to help me. They would promise a call back, never called back. I have never had a company give me the run around as this company has. Even the the people that delivered it did a poor job, will never order from this company again. Was an expensive lesson
Received bed, deliverers could not assemble it, and the legs were missing. I called Craftmatic..legs would be sent, call them when I received them. Took 6 days for legs to get here (I would have thought they would have sent them Priority, and shipped overnite..NO), They gave me a number to call for Technician to assemble. I called, I was told they would get back to me....they never called. I called a second time, same thing, they never called back. In the meantime I am without a bed for 2 weeks...couldn't get someone to assemble it. I finally called and told them to come get it, as I was fed up with the whole thing, and just wanted to get rid of it. I will never recommend Craftmatic to anyone after going thru all the phone calls and not getting anywhere.
When I ordered my Legacy - to replace 5 year-old regular twin bed - the saleslady was great. Found one on sale that was never claimed and they gave me the same price as the one reclaimed. It was President's Day sale and the bed was set aside for me, somewhere in Chicago. I am in Central NY. This was in March. I thought the bed would be delivered within 2 weeks; credit card purchase but it wasn't put on my card until much later, when they finally gave me a delivery. Well, no one told me that they couldn't deliver any furniture in NY due to COVID-19. They could have told me this or mailed me or emailed me a long time before this. I kept getting the runaround. Finally i May, they gave me a delivery date, but I said I won't pay my Visa charge until the bed was in my house. They did deliver it but I had to wait until a technician was available to set it up. I was told they would remove my old bed. I found out that wasn't true, but luckily I had given it away to someone in need. Finally got two technicians to set up the bed. A few weeks later, I found that the mattress kept moving and should have been anchored to the under-mattress (I'll call it a box spring for now, but it wasn't technically a box spring). I called the company service number to have a technician come with whatever parts were needed to anchor the bed. That was almost three weeks ago. I've called a few times to check on my request, but get voicemail to leave my info. Also, in looking through the owner's manual, there is a holder for the remote that we never received. So the bed is fine (or I wouldn't have bought a second one) but service is terrible. They have all my info and do not return calls or give any indication when my issue will be corrected. I realize we are in a pandemic situation, but they could tell me this might affect a service call, instead of leaving me hanging all these weeks.
My elderly mother purchased a $2000 craft magic bed. She was promised take away and quick delivery. She had to chase them down to get it delivered with upteen excuses from them. It finally came but only the base, then she had to chase down installer and mattress. They didn’t even take to her room but left it inside front door. I’d expect with a $190 delivery fee and the promise to set it up that they would have followed through. Then they broke promise and left us with old mattress and box spring to discard. I will never do business with them again. Not worth the $2000 plus she paid for it. Service was dispicable. Luckily she had us to help her but no way she could have managed it alone with her age.
I have been a Craftmatic owner for over 20 years and am well pleased with it. My problem is with the internet sales people I had extensive tree damage from a storm, insurance agreed to replace my Craftmatic mattresses. I called Pompano Beach, Fl and got a lady named Cheryl Palmer. She gave me the price of $3531.00 for two mattresses. I told her I didn't think insurance would pay that. Whereupon she asked if I would allow her to speak with the ins adjuster directly. I told her that was fine with me. I gave her the Phone # and claim # of my policy. She called the adjuster and he agreed to pay for the mattresses. At no point did I say I wanted the mattresses nor give anybody permission to order them. I left three different messages for Cheryl and received not a peep from her. I like Craftmatic products, but some sales associates need training in procedure by letting the customer say yes or no. Too much high pressure and won't return phone calls are my complaints.
Bought a bed at Leon's.they delivered wrong bed.then delivered wrong bed.they said only 1 exchange per order. Paid 4000 and cant use bed.too hard.check Leon's reviews before buying
Typical sales presentation with good arguments for purchasing a split queen. Even pointed me to a system in stock that retails for $5,700 but he could sell it to me for $3700. When I told him we were not going to purchase now he said we need to call when ready. I suggested he call me in 2 weeks. He again said we would need to call CM and then abruptly hung up. Very rude way of treating a potential customer and makes me wary of doing business with CM.
I purchased a Legacy bed. After 18 months it stopped working with the bed stuck in one position. Replacement parts are under warranty but after 2 months repairman still hasn’t received them from craftmatic. No one at the parts department will answer the phone.