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City Mattress sells a variety of mattresses, including name brands like Serta and Sealy, and its own proprietary options City Mattress brand. With locations across New York and Florida, they get good marks on customer service overall, but there are some concerns around the durability and price value of some of the products sold.
Purple® mattresses are taking the industry by storm with their super lightweight polymer that is purple. It uses 'smart grid' technology to keep things cool and relieve joint and pressure point pain. Overall, they run a bit less firm than other memory foam mattresses and are rated in the medium firmness range, which is great for side sleepers. Some folks love the feel of this mattress, though there are others that prefer a more traditional feel.
Based on our aggregated reviews and our scoring method, we recommend Purple in this match up!
See Our Full Review of Purple
Some sleepers are content with their beds, but others are not as pleased overall. Despite those that are completely satisfied, this brand has lower sleeper satisfaction scores than the average. If you are considering one of these mattresses, make sure to read on for more information.
In terms of lasting support, these mattresses have mixed reviews. Some customers feel comfortable and well supported, but others had problems getting comfortable. If you are larger than average, you should do some added research before purchasing.
Edge support is an important attribute for those that like to sit on the side of the mattress without discomfort. Some customers may find that the edge support is not as capable as they would hope.
Mattresses that are very durable are great, but difficult to find. Sadly, customers are not always pleased with the durability of these mattresses. That said, some mattresses may last a significant time without problems, while other mattresses may break down faster. If you are a heavier person, make sure to do some extra research before buying.
By reading customer reviews, you can pinpoint the right mattresses for you. These mattresses are reviewed highly by sleepers, but there were a few who didn't feel as happy. Below is a list of customer reviews and information about the feel of the mattresses -- research on to make sure one of these works for you!
Most customers find these mattresses supportive, which means both their support and comfort layers align the back and comfort the body for most. That said, a few customers have had complaints, so make sure to check out whether your purchase pick is right for your sleeping position and body type.
Overall, these mattresses are described as having good edge support, which means most don't experience a depression when sitting on the side of the mattress.
Bowling Ball & Density Tests
In bowling ball tests where the firmness is measured across the mattress, there is good even support throughout. However, some customers have complained about support over the long term, so make sure to look at customer feedback before buying.
It's a big deal for you financially if your mattress lasts and lasts. This is one great reason that customers look so hard for mattresses that last. However, lots of brands are out for profits rather than making the ever-lasting product. Even in spite of that, there are still some great brands that build good products. These mattresses are enjoyed by customers for their durability. These mattresses should do a great job for up to a decade for those of average builds. Those who are heavier may have slightly time.
I called City Mattress in Henrietta while I was on my way home on the NYS Thruway. The salesperson Eric was very knowledge and efficient when I inquired about models and pricing. I was so pleased at the ease of speaking with him that I decided to get off the Henrietta exit on my way home. When I walked in the store I was greeted by Eric and he showed me the mattress we had discussed. I noticed a different model close by that I was interested in because it was a similar model to the others I have for my kids. I asked for the best price, he gave me a great deal and that was it. He set up delivery for the next day and I was out of the store in less than 20 minutes. The delivery guys were also on time and they also asked if they should remove their shoes which is nice because most contractors do not and it's annoying. Overall, this was my first time buying from City mattress and it won't be my last. I actually called another sore in the area I had bought three mattresses from before I called City and the sales guy was short and not helpful. Their loss! Nice job City Mattress and thank you Eric!View More Reviews
I purchased the 'Red' mattress a year and a half ago. The guy (can't remember his name, was the Manager) was nice, but I wanted a pillow top and he convinced me I wanted the 'Red.' He assured me it would be better for my fibromyalgia. He also told me that it would feel warm for awhile, but would wear off. The heat is still there, worse with hot flashes and I get lower back pain when sleeping on it. I paid over a thousand dollars for a full, not at all happy with it! Don't be swayed by salesmen! Get what you want, then you only have yourself to blame if you're not satisfied.
We have a defective mattress and we're told we were out of luck! I don't understand why City Mattress did not stand behind their product. I never write reviews but when my husband is sleeping in a crevice the size of a canoe and I'm sleeping in the equivalent of a kayak, I can't ignore it. We've had two 'lemons' now and this mattress was sold under warranty and we paid for the upgrade from our old defective one. Now here we are again with a lemon with no one to help. So sorry we gave them another chance. I wish they would just make it right.
The sweetest dreams happen on a city mattress after you drown your sorrows with five bubble teas from Tai Chi next door. I had a good experience purchasing my own mattress from one of the Buffalo locations, so I brought my friend in Rochester here, and pretended I wasn't secretly just trying to get bubble tea from next door. I've actually been in here twice but the aforementioned occasion was the only time we bought anything and she is extremely happy with it too. I mean the mattress. But that also.
Adam Miller was great to work with. He was very knowledgeable and showed us an array of mattresses . Adam was not pushy and we felt very comfortable with him and walked out feeling positive about our purchase. Adam also gave us a discount on our mattress as we saw an ad in paper that would reduce the original price of our deal. The delivery guys were awesome and nice. City Mattress is the place to buy your mattress and have sweet dreams! Deb K
My hubby & I went shopping for a mattress. We all know how overwhelming it can be so many choices recommendations from family & friends we were dreading it! But we were Fortuante to be greeted by Luciano Ricci@ the Naples store on 4296 Tamiami Trail N He helped us choose the correct mattress for our personal needs. Then he told us we will receive a call to deliver mattress and pick up old one. Which we did first thing in morning so nice didn't have to wait around. Then I was given a time window of of 3 hours. To my surprised the driver arrived early. The deliver men where very professional, neat and took out old mattress replace with new took about 10min. Such a pleaseure all went very smoothly. I highly recommend CITY MATTRESS and to see Luciano Ricci
Great people, great selection. Let us lay on basically every mattress in the store and knowledgeably talked to us about each one. Very happy with our experience here.
After purchasing the wrong size mattress & box spring encasement covers due to miscommunication on my part as well as the sales associate's part, I called the store and spoke with the manager, Mike and he agreed to exchange the wrong size for the correct size even after I had opened the packages. Mike was kind, compassionate, and flexible with the exchange. In addition, while talking to him during the transaction I asked about pillows and he took the time to show me a few options that he thought would work for me. He was a wealth of knowledge and I even ended up leaving with the most comfortable pillow I've ever owned in my life! Thank you Mike, this is exactly the way a business and customer service should be handled.
We had not bought a mattress in number of years and were anticipating making a difficult decision because there are so many different styles and price ranges. Gary is an excellent sales person who really knows the products and listens to the customers' needs. I think we were in and out of there in a half hour with exactly the right purchase. The delivery was also extremely efficient. While we were there, we also talked to another sales person and to the manager. This is a really well operated business, very customer oriented. No pressure sales; we were asked a lot of questions to ensure that we got the right mattress. We are very satisfied. So nice to experience professional customer service.
Thank you to Mike for working with me to get a different bed. And thank you to the salesperson that helped me, Janelle Harris. She was very kind, patient and knowledgeable and if she was unsure, her coworker, John Ogletree was able to answer my questions, I had a lot of them. I'll update this review after sleeping on the mattress a couple weeks. I would recommend the Jefferson Road store and ask for Janelle or John. City Mattress really does want to make you happy!
David was great. Explained to him we hate our bed and have bad backs, etc. He hooked us up with the City Mattress Sequoia Queen Plush/Firm. WE LOVE THIS BED! Can't thank you all enough. What a great place to buy a mattress!
I could not be happier with the service here. Mike is a mattress scientist. He seriously knows his stuff and genuinely cares about finding a mattress you'll love. What a breath of fresh air compared the cold, disinterested car salesman types at other mattress stores. Save your time and go straight here.
I worked with Gary at the Henrietta location and he was amazing he knew the product better than anyone I have ever spoke to about a mattress he was very helpful and knowledgeable plus gave me a screaming deal.... I had a warranty issue with an older mattress and he took care me exceeding all of my expectations!!!!
Mike was great. Very knowledgeable and no pressure. Very quick delivery. I know we're we will be going when we need to purchase another mattress. Great experience!
Sleep is important which makes picking out your mattress a very significant decision and can be stressful, but my wife and I was put at ease by Gary who was patient and willing to take the time to show us all our options and answers all our questions. He was extremely knowledge and honest with us and made our experience pleasurable. They have a wide selection of mattresses which is nice because you can compare the different styles making sure you make the right decision..
This place will by far EXCEED your expectations - we live in Orlando, where there is not a City Mattress, and we love the service, quality and selection so much that we drove 150 miles to West Palm to get our latest mattress. After horrible experiences and pushy salesmen at the big chains - this family owned business blows the competition away. Gary was excellent - he and the whole staff make the whole process - easy and refreshing. I wouldn't buy a mattress anywhere else. Repeat customers for life for us!
I normally would not think to write a review on a mattress store. How boring can that be? BUT, my experience at the North Palm store was outstanding. I went into the store needing two beds and needing delivery in two days. I worked with John. I told him what I was looking for and what I did not want in a mattress. He immediately went to work showing me what I wanted in the price range that I was working with. No high pressure, no switch and bait, just a very nice experience. Prior to visiting this store, I did a comparison quote at one of the nearby national chains. This City Mattress store beat them in price and in-store service. Hands down, no question about that. The delivery was on time and the guys were super friendly and set up the head boards without being asked to do so. I don't think it gets much better than that! I would certainly recommend this store. I can see why other folks are giving this store a 5 star rating. They work hard at giving great service. Keep up the good work folks!!
Mattress stores are on damn near every corner, where to do business? Our experience with this City Mattress location was nothing short of stellar. We needed a special height box spring and sales associate Vicki Tallini was knowledgeable as to the solution, and they had this not so typical item in stock. Excellent price (we had done some research), yes delivery is included, yes they'll take the old box spring out. We ordered it about 3PM on a Thursday and they are delivered it and in place by 10AM Friday. Impressive. Can it get better (you may ask) and the answer is a resounding YES! Delivery was by Delvyn and Robert; they called before arrival and went above and beyond in their service. Without asking they completed the headboard installation that was half done by our movers, waited while those allusive dust bunnies (although our home is immaculate!) that hide under a bed were hunted and captured, and HELPED get the bed skirt in position before putting the mattress in place. All pleasant and with a smile! Drive past those stores named Giant, Firm, Discounter, Warehouse, and the King too. Head to City Mattress; a beautiful store, large inventory, excellent pricing and exceptional sales and delivery associates.
Wide selection, unpressured shopping experience, on-time and professional delivery, what more could you ask for? It's hard to tell what a mattress should cost with all the media advertising and "discounts", but we got a chance to try a range of prices in the general style we wanted, and John gave us information without trying to influence our decision. I would recommend this location to any one.
Vicki is the one to see if you wish make a purchase at City Mattress. She is knowledgeable, outstanding personality, not only interested in making sales but cares about your needs first. and, returns phone calls almost immediately. I like that in a sales person. Highly recommend Vicki and this location. The Best!!!
We came in from NY and needed a new mattress immediately. As we pulled in to the lot we were told by a lady that they are so nice to do business with. As we entered the store we were greeted by a wonderful lady named Vicki. We told her our requirements and within a half hour we chose exactly what we came for. The delivery we were told would be today on a Monday and we would get a call in the AM. Everything went as planned and we couldn't be more pleased. This place is top notch. We did go to Macy's prior and were told it takes a week. I wish this place was in NY!
Very good experience with City Mattress. They were not pushy, very professional, and the delivery was fast and on time. Would recommend them to anyone.
I went here to get a bedroom set and a mattress. The saleswoman (Carol) was great. She was very knowledgeable and did not try to pressure me in any way. I ended up getting a bedroom set and a "luxury firm" mattress. After sleeping on it for 2 months I decided it was too firm so I went in and a different great salesman (Chris) helped me find one in the same price range which wasn't so firm. So besides having a very large selection of mattresses and bedroom sets they also let you exchange a mattress in the first 3 months if you aren't happy (with a very reasonable $100 delivery fee). I didn't think I was going to have to use it but I'm really glad that they have this happiness guarantee.
We shopped for our new mattress last Sunday. The staff was very helpful, yet not too "Salesy" as I have experienced at some stores, hence the reason we tried a new store. Our salesman was quite helpful and gave us as much time as we needed (which surprisingly wasn't all that long for something as big as choosing the right investment). I would definitely go there again.
Wonderful service from the minute we walked in! We were shown several options and the rep was pleasant the entire time. He was very attentive and gave us a great deal. The store was clean, well lit and the displays were very appealing to the eye. Thumbs up. We'll be back for more!
Carol helped us and was so generous! We got a great mattress that looks like it will last a while. We got a 1 year no interest deal that helped so much!
I needed a new mattress because of water damage in my apartment. When I went into the store I didn't know what I was looking for but Theresa was so helpful and amazing, she knew what I needed and what I wanted more than I did. She had the best recommendations for me and had me lay on the beds for 5 min, which I had never had anyone have me do before, and it really helps you get a sense of the right bed for you. Because of the damage in my apartment my landlord was paying for the mattress and Theresa was beyond helpful in that aspect as well and could not have made the process any easier for me. The guys that delivered the mattress were also so nice and professional and were in and out in less than 5 minutes. Everything was fantastic and I would recommend everyone go to City Mattress.
Very disappointing. We purchased a bed just to return it within the allowed time period. The second bed is awful, and now we are stuck. Bed one felt amazing at the store. We spent over $2800. After a few nights, the sleeping areas sank drastically. We returned to the store to test another bed made by the same manufacturer because it was the next in line regarding firmness. We went more firm hoping to eliminate the potential to sag. (They no longer carry this brand which is made locally. A reviewer actually had the same issues we are having, and the manufacturer got involved-and failed). The sales rep made a snide comment that it likely due to my wife's pregnancy that the bed wasn't a fit for us. Hmmm...I'm not pregnant and the opposite side of the bed reacted the same way. Bed 2 delivered 4 hours early. They waited for my wife to arrive at the agreed time just to be rude and question why she wasn't ready earlier. He was intimidating; sticking folded up paperwork in her face to sign. This bed is horrible. I went to City Mattress expected the Cadillac of beds just to receive a Yugo. We purchased our children's beds at Extreme Discount mattress with low expectations and ended up with a better customer service experience and more comfortable beds at the fraction of the price. Just this week I had reps from City Mattress take a look at our bed. Our mattress needs to settle yet another inch for it to be considered abnormal. You literally have to put effort in to roll to the middle of the bed. All beds settle, I understand, but how does at $2000+ bed go lousy after 2-3 years? City Mattress cannot do anything except perhaps give me a new bed at a lower price. So basically I would have to buy another over priced bed from a company I don't trust and potentially have 2 king sized lemons? I asked that a manager call me to talk pricing and to schedule a visit and haven't heard anything the next day as requested. "We stand behind everything we sell. That's our commitment to you" is City Mattress's motto. Do you think my experience reflects this mantra? I would not suggest shopping here at all.
Salesman (Chris) was helpful and professional in helping us choose the right bed. Gave us plenty of time to decide without pressure. Overall great shopping experience.
Walked in looking for bookshelves or a desk but they don't sell any...but Theresa was a gem and sold us two awesome pedestals...stop in and ask for her.
Excellent service. The sales associate was incredibly knowledgeable and nice. My wife and I had shopped at several other locations and had a good feeling when we walked in. We left with everything we wanted and needed.
I had an excellent experience at the location on Sheridan in Amherst. I was there near the end of March 2018. My sales associate Theresa was fabulous! I went into the store knowing what mattress I wanted. A splurge...the Tempur Pedic Cloud Supreme. I compared it to another Tempur model just to be sure I was getting the right firmness. Theresa insisted I take all the time necessary to be sure and was so patient and helpful. I did not feel pressured in the least. I have now slept on my new mattress for almost a week. ABSOLUTELY love it!!! Highly recommend City Mattress. Great friendly service.
I purchased a mattress from city mattress after they may beat a price on one I found at Bon-Ton. I should've stuck with the one I found at Bon-Ton! I paid more money than I have ever paid for a mattress and it is awful! It sunk in the middle and it is far from the firm mattress I was told it would be. Very dissatisfied, will not go back!
I've had two really nice experiences at City Mattress so far. The first was when my partner and I were out and about looking for a specific bed frame model and gathering ideas. We stopped in City Mattress on a whim and had an excellent experience with Joe. He was able to tell us more details about the bed we had in mind, such as where it was made, its construction, and feedback he had heard about it. He showed us other options and made us really think about what we were looking for in a bed when it had more so been something we were mulling around. My partner and I ended up going back to the same brand we liked and totally unrushed we were able to browse its catalogs since we didn't see anything on the floor that struck us. We didn't make a purchase that day but the impression left was very positive. It wasn't so much sales as giving us the information so we could make the right choice for ourselves. As others have said, the sales person gave us space to think, which we needed. Ultimately that great customer service is what brought us back to City Mattress knowing we were ready to buy this time. We knew the bed frame we wanted and it was a matter of narrowing down mattresses. The sales person showed us a number of options, telling us about the various bed constructions and durability, figuring out what we wanted and needed. The lower priced options were on equal level as the higher priced and we didn't feel pressured to swing toward something pricier. He also gave us space to think and try, to narrow down. We walked out feeling confident with the bed and frame we chose. The nice thing was be able to pick a delivery time and day, and they that don't charge you to for extra trips, which is nice since we were told bed frame would be in at a much later point. The salesperson said both could be delivered at the same time but my partner and I wanted off our old rock. Our mattress set was delivered a week later with no problem. The guys were in and out and we were able to carry on with our day as planned. The bed frame was 4-6 weeks but it ended up being 8 weeks, which was the only ding in the process. Once again the guys were fast and efficient. I love our beautiful bed and frame! I would highly recommend this company.
I am writing to tell about my VERY POSITIVE experience with this store this week. My son is a UB student. We had very little time to furnish his room. We were told to go to City Mattress by a friend. The salesman Joe was so nice, professional, and a pleasure to work with. They had free next day delivery and called with the delivery time which was exactly the time they came. The delivery men were so polite and asked if they should take their shoes off before entering the house ( even though it was a dumpy college house!). They set up the frame and mattress in minutes. We even found a lamp on sale there to go in the room. I don't usually write reviews, but when something goes so smoothly you must let it be known.
Excellent customer service. Joe Cuddahee showed me all the mattress in my (low) budget, and let me choose the best one for me. Purchasing was easy and efficient, and delivery was the same. I would buy here again in a couple of years, and would highly recommend to friends and family.
In from out of town recently to help my 86-year-old Mom move out of her Amherst condo and down to Texas. She was moving limited items long-distance. What to do with the old queen mattress set? Some junk luggers wanted as much as $175 to take it to the dump! I called City Mattress, where she had purchased the set 8 years ago, and the kindly clerk who answered -- Jacques -- said they'd come and get it for $35, which sounded a more reasonable fee. The two young men who arrived to take the mattress and box springs were so sweet! Such good customer service! I had no problem tipping them as they were fast, efficient, and did not complain, despite the fact it was a walk-up and raining outside. Too bad such a nice mattress will end up in the landfill, but "nobody takes used mattresses anymore" (due to bed bugs, etc.). Very helpful team here at City Mattress! Don't hesitate to buy a mattress from them!
Was pleasantly surprised after my experience at City Mattress this past weekend. Was searching for a mattress for my sister who is moving into her first off campus college house, so our need was for something cheap yet durable to last her a few years. Upon entering, the store gives you the impression that it probably doesn't have any college type mattresses but this is a misconception. We told one of the workers exactly what we needed and two reasonably priced options were shown. We ended up going with a decent full size mattress that came to $405 including the bed frame. Judging from the quality, I think the price could have been dropped down into the 3's. The edge support isn't superb. Delivery is free as well, but not same day delivery so make sure you come in a few days before you need the mattress delivered. The store itself has other products besides mattresses. Upstairs, there is a section with furniture that isn't cheap but is definitely worth taking a look. I don't know if the quality of the mattress is as good as other stores in the area sell but time will tell! My favorite part about the customer service here was that we were given some time to think it over and breathe without a salesperson breathing down our neck That's hard to find but definitely helped win us over!
pleasantly surprised and verrry happy that the man and i stopped into City Mattress on Sheridan this past holiday weekend, as we were in search of a new mattress to cradle our world-wearied bodies. we thought for sure that it would be out of our price range, and that we would be ignored as we had been at the previous two mattress shops we visited. Joe Cuddahy is THE MAN. go in, ask for him, prepare to get great customer service. he didn't balk a single second or flinch at our meager budget (of course i want a lusciously soft Prana Sleep mattress, but the corner's been a tad slow lately due to the windchill, ya know?), and he was very patient as he taught us about mattress firmness and whatnot. all in all, we got an A-MAH-zing new mattress set for UNDER our budget, and we even came out with a sturdy new frame and high quality, warrantied mattress pad in the deal. and it was delivered the very next day...BOOM! i LOVE going to sleep now. its really awesome when a 'local' business respects its customers and treats them right.
Terri is such a gem, we highly recommend her and appreciate her kindness and helpfulness while shopping for a new bed! She took so much time with us and helped explore which options would be best. She was so sweet and helped us make a great selection for my mom. Terri is so wonderful and we will recommend her to all of our family and friends. She is the best!!!
I read and watched multiple reviews and was a little skeptical about if this mattress would be a good fit for me. I decided to give it a try, and am so happy with my decision. I have only been able to sleep on it a few nights, so I can't speak to long term satisfaction, but just the feel of the mattress is so unique and comfortable. Every time I pass by my bed now, I can't help but flop on it and lay there for a few minutes. If you are on the fence about trying the mattress, I would say go for it for sure. The only disadvantage that I've noticed so far is that it is near impossible to get out of bed in the morning. I was a few minutes late to work the last few mornings because I did not want to leave my bed. When I was reading all the reviews, I heard that purple fluffs up their review page to make their mattress look better. After trying this mattress, I do not believe that is true. I believe that people genuinely love the product and want to share it with other people. I am not typically one to go out of my way to write a review, but this product is incredible so I felt compelled to do so. Obviously everyone is different so you may not have the same experience I have had, but if you are on the fence and looking for a great mattress, give Purple a try.View More Reviews
It’s been an OK experience. We had a very old mattress so when our Purple mattress arrived and we tested it out the difference was big. The major good thing is that I don’t feel my husband moving and turning around anymore. That’s great! But other than that I can’t really say it’s an “out of this world, amazing mattress”. We were also disappointed cause we bought it just before thanksgiving and we asked them to check if a Black Friday sale was going to take place. No one could inform us anything so we went ahead and bought it with the current sale. We were very disappointed to find out on Thanksgiving Day that the sale at that time was the free Purple Blanket + $100 discount. We called and they couldn’t honor us that so that was a bummer.
I don't know when we purchased this mattress. I think if I were a back sleeper, it might be good, but I sleep on my side. This mattress does not allow enough give at the hips (contrary to pictures showing the spine in perfect alignment). So, my waist is pulled downward causing discomfort and constant shifting and readjusting. I think I slept better on my 20 year old mattress. I actually hope we can return this mattress and get something else. Would hate to have a mattress that we paid hard earned money for and can't stand to sleep on.
Every morning my wife and I would wake up with back ache's from our old mattress. From asking around my chiropractor said many of his clients had tried the purple mattress and really liked it. We decided to purchase one and it is great. Nice and firm. We sleep much better at night and feel great in the mornings now.
terrible experience bought purple products some showed up, some didn't and purple customer service sucks they don't reply and have been no help what so ever. terrible experience.
We have not noticed a difference in back pain just yet but we do notice we don’t want to get out of bed in the morning due to the mattress being so comfy.
A gift for my pregnant daughter. She says PERFECT!!!
Once I got a few adjustments from my chiropractor and slept on my new purple mattress I haven’t had any back problems since. I’m very satisfied with my results.
I love this mattress. It is now my favorite place to be. So comfy and cool all night long.
I’m a big fan of everything but the bed. I love the pillow, the sheets, the driving cushion. 10/10 for those. The mattress is terrible. No matter which way I sleep I’m always waking up with lower back pain and I never realized it was the mattress until I started sleeping in hotels and waking up pain free. It’s 1000% the mattress :(
I am not going to buy purple products again. I got the mattress which was advertised as being long lasting but after a few months it has obviously gotten worn in. It started to feel like crinkled plastic after less than 3 months and I thought about returning it but got lazy about it. We also got the purple mattress cover but the first time the baby wet the bed it went right through the cover. Mattress cover useless. The bed stand commercial shows sumo wrestlers fighting on the platform, but when mine showed up the holes were drilled in the wrong places by about a 1/4” which made it extremely hard to put together and 6 months later the metal bangs from warping and being pushed around by my weight. I spent a lot on this bed and all the great features advertised were hype and lies.
After hauling this heavy thing up two flights of stairs, my back was killing me. I unpacked the mattress, laid down, and within 5 min, my back was feeling great! I have had the Purple mattress now for more than 2 weeks, and I’ve had wonderful sleep and zero back pain. I need a firm mattress for my lower back, but as I’ve gotten older, a traditional firm mattress hurts my shoulders and hips. The Purple supports my back while it forgives my pointy bits. I love it! Can’t recommend it enough!
I am still deciding I fall asleep well but have been waking up with back pain pretty intense not sure if it’s the mattress or what yet
I'd had my old mattress for 15 years, and knew I needed an upgrade. I compared over a dozen different mattresses before going with Purple - the reason I selected Purple was because of its new and unique technology. I'm so glad I went with it - it's so supportive and comfortable. My partner had trouble adjusting (side sleeper), but after about a week, he is well-adjusted and sleeps like a rock! The only issue I had is that the queen-sized mattress is definitely more than 100 lbs, but on the site, it's advertised as being less than 100. It was *extremely* heavy, and difficult to move once it's out of the case, but its level of comfort and support makes up for it all.
Slightly firm but the softness feels luxurious
I can’t reqlly say more than this bed is amazing. I have had it for two weeks now and sleep better than I ever had before
This is my second bed with purple and both times I have been more than pleased. I’ve never slept on a more comfortable bed or dealt with better customer service!!
I have multiple back issues including stenosis and bulging discs as well as osteoarthritis. By far the most comfortable bed I have ever slept in. I look forward to going to bed at night. It is now my haven. From couch potato to purple potato :)
I wish that I could write a review on the item that was suppose to be here last week but I haven’t received it yet. When I emailed purple they took almost a week to get back to me with a ****** nonsense answer that they ran out of material and would need another 1-3 weeks to make my mattress then they would have it shipped. I’m 8 months pregnant and sleeping on an air mattress because they ran out of material. Don’t ever buy from this company. You will be waiting months to receive your product with no communication from the actual company!!!
I love the color purple anyway but this mattress has changed my life! The best sleep I have had in 10 years! I'm getting them for the entire house!
...but so far it’s been great. A mattress is a long term relationship though so what really matters is how I feel after a few months. So far I really do love it, but I was sleeping on garbage before. Trust me, I’ll edit this review later if my opinion changes.
I had high expectations.... you’ve exceeded them.
I gifted this to someone, and they gave it the best possible rating !
Within 2 days of sleeping on this bed my neck and back pain was non-exsistent. I could sleep for 5 hours and wake up refreshed. It's been a month now and I am soo happy with my purchase..
I wanted to support a local Utah company and was so excited to receive this mattress but this was a huge mistake. The quality of this mattress felt like a blow-up mattress that should cost a fraction of the price. For me (skinny guy sleeping on his stomach) it was just uncomfortable and felt weird. To be fair I've heard others say they bought it and like it but for me it was laughable to see what I received for $1200. I also bought the purple mattress protector and it feels like plastic compared to my previous one. Be careful because they won't refund the mattress protectors so I wasted about $70. Buyers beware!
I can’t believe how awesome this bed is! I did lots and lots of research and decided to get the Purple bed and I’m so happy I did! I have never slept better! Super happy with the bed!
First off, the king sized mattress does not fit on our king sized bed frame. It hangs off the foot of the bed and the slats show on the sides. Ridiculous. Never had this issue with any other bed. The waffle pattern feel isn't exactly soft and comfy either. Still we gave it a try to see if we got amazing sleep. It wasn't for us. I thought the returns process would be simple like Casper's. I called and the wait was long so they called back. Then instead of processing the return then and there like Casper did, I had to get an email and submit a return form. And then we'll see how the rest of the process goes. Also note that when you buy the mattress there is usually a free promo item. When you return the mattress, you cannot return the item so you are charged full price. There should be a note when you select the promo item to remind customers of this fact. I would have selected no gift. But I guess by being shady, Purple ensures if you hate the mattress, at least they sold you $130 sheets.
Let me start by saying WOW. I have been sleeping on a Nectar mattress for a while. Every morning I would wake up to lower back pain that would go away after 30 minutes. I blamed this on being 51. The first night sleeping on the Purple I woke with no back pain. My wife had back surgery 2 and 1/2 years ago she says this is a game changer. My only regret is not ordering this sooner and not ordering the pillow. PSA the sheets are also amazing.
Hands down the best mattress. If Purple contacted me and said I needed to pay $300 more to keep the mattress I would rather pay it than give it up. The best investment and purchase I’ve ever made. My partner says the same thing!!
I work 2 jobs, about 55 hours a week, and am on my feet 95% of that time. had lots of trouble sleeping thru the night until the Purple mattress came along. in 3 weeks, i have slept amazing. even slept thru my alarm 4 times!
This thing helped me rest on a whole nother level i will definitely buy another one when this one is of age.
Me and my fiancé absolutely love this mattress. We’ve slept so well since we’ve got it.
Loved our Purple mattress so much we decided to allow our guests to experience this great mattress as well.
This mattress is absolutely life changing! I suffered back pain and haven’t slept well in years! The purple mattres has changed my life. I sleep like a baby and have no back pain at all!
I was definitely skeptical about buying a mattress online, but with the return policy I figured I would try it. Best idea ever! I’m such a light sleeper, and I no longer get woken up when my husband is restless or the cats are jumping all around. Plus, it’s so comfortable!
I got the wrong size mattress and while I appreciate their willingness to do an exchange, the process has been liborious. The product itself is quite nice for the price. Thank you.
I’m a prominent side sleeper and was consistently waking up with shoulder and back pain. This new mattress solved those issues the first night I slept on it. I would definitely recommend it to anyone.
Feel like I'm falling out a bed wake up !with a back ache
This mattress is perfect. My wife and I both used to gravitate toward the center of our old mattress, where it caved in, and wind up fighting about which of us was on the other's side more. This isn't a problem anymore! We like sleeping together again! She even hooked up the TV in the bedroom! We're never leaving this bed. Seriously, it's great. It isn't hot. We can't feel each other move at night, which is good for my wife because I move around more than two pigs fighting under a blanket at night and now I get yelled at a lot less on the whole. Money well spent!
Aligned both mine and my boyfriends back and helps us stay cool and sleep throughout the night rather than walking up every 3-4 hours like we use to on our pillow top. I’m a stomach sleeper and he’s a side sleeper, neither of us can complain about anything anymore. It’s more firm than expected, but I actually enjoy it over a soft memory foam mattress.