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City Mattress sells a variety of mattresses, including name brands like Serta and Sealy, and its own proprietary options City Mattress brand. With locations across New York and Florida, they get good marks on customer service overall, but there are some concerns around the durability and price value of some of the products sold.
Parklane manufactures a variety of innerspring, hybrid, and foam mattresses, sold in local stores in Oregon and Washington. They focus on providing a local customer low prices and high quality materials. With a legacy from 1920s, they have been in the mattress game for quite a while. Most folks find their mattresses comfortable, but some had issues with service and odor.
Based on our aggregated reviews and our scoring method, we recommend Parklane in this match up!
See Our Full Review of Parklane
Not all customers report feeling good about these mattresses. Some folks report feeling comfy, but others experience discomfort. Although one of these may work great for you, because of the responses it is more difficult to estimate. Read on to learn more about the specifics to find out if these mattresses will work for you.
Support isn't equal to firmness. Deep support means the mattress aligns the back and spine. Unfortunately, these mattresses have some mixed reception when it comes to support. Most folks find the mattress to be supportive at the beginning, but some customers described feeling less supported as time went on.
For those that like sitting on the side of their beds, edge support is key. For most folks, these mattresses do a good job with edge support at the beginning, but some found it didn't last as well as they would have hoped.
Everyone wants a mattress that will last forever, and when instead we get a mattress that hurts our backs after a couple months, we feel awful. That said, finding a mattress that is comfortable and durable is really hard these days. With more choices than ever, many companies are sacrificing quality to make a quick dollar. When it comes to these mattresses, unfortunately, they have some sleepers who have reported durability issues over a short time. That doesn't mean that it will happen to you, but make sure to read the warranty and return policies before purchasing.
We all want to see how customers respond before we invest a lot of money in an expensive product. That being said, it isn't always simple for shoppers to get to the bottom of things after looking at many different sites. Based on our analysis of customer reviews and sentiment, customers review these mattresses better than average. However, there is some mixed feedback Research more below to see if one of these mattresses will work for you.
These mattresses offer above average supportiveness, which is ideal for those that are suffering from a sagging mattress right now. However, there are some reviewers that describe a lack of support for their bodies, so take a look at some of the other reports from customers to make sure your choice is right for your body.
Edge support is how much resistance there is along the sides of the mattress. These mattresses have good resistance, but heavier folks may experience some contouring.
Having a mattress that is great for durability can save you thousands. But as companies compete for profits, everything from clothes to mattresses wears out faster. Customers give mixed feedback when it comes to the durability of these mattresses. Each mattress is different in how it affects you individually and may feel comfortable for you for years, but others have reported not being so lucky. Make sure that your mattress choice works well with your body before purchasing.
I called City Mattress in Henrietta while I was on my way home on the NYS Thruway. The salesperson Eric was very knowledge and efficient when I inquired about models and pricing. I was so pleased at the ease of speaking with him that I decided to get off the Henrietta exit on my way home. When I walked in the store I was greeted by Eric and he showed me the mattress we had discussed. I noticed a different model close by that I was interested in because it was a similar model to the others I have for my kids. I asked for the best price, he gave me a great deal and that was it. He set up delivery for the next day and I was out of the store in less than 20 minutes. The delivery guys were also on time and they also asked if they should remove their shoes which is nice because most contractors do not and it's annoying. Overall, this was my first time buying from City mattress and it won't be my last. I actually called another sore in the area I had bought three mattresses from before I called City and the sales guy was short and not helpful. Their loss! Nice job City Mattress and thank you Eric!View More Reviews
I purchased the 'Red' mattress a year and a half ago. The guy (can't remember his name, was the Manager) was nice, but I wanted a pillow top and he convinced me I wanted the 'Red.' He assured me it would be better for my fibromyalgia. He also told me that it would feel warm for awhile, but would wear off. The heat is still there, worse with hot flashes and I get lower back pain when sleeping on it. I paid over a thousand dollars for a full, not at all happy with it! Don't be swayed by salesmen! Get what you want, then you only have yourself to blame if you're not satisfied.
We have a defective mattress and we're told we were out of luck! I don't understand why City Mattress did not stand behind their product. I never write reviews but when my husband is sleeping in a crevice the size of a canoe and I'm sleeping in the equivalent of a kayak, I can't ignore it. We've had two 'lemons' now and this mattress was sold under warranty and we paid for the upgrade from our old defective one. Now here we are again with a lemon with no one to help. So sorry we gave them another chance. I wish they would just make it right.
The sweetest dreams happen on a city mattress after you drown your sorrows with five bubble teas from Tai Chi next door. I had a good experience purchasing my own mattress from one of the Buffalo locations, so I brought my friend in Rochester here, and pretended I wasn't secretly just trying to get bubble tea from next door. I've actually been in here twice but the aforementioned occasion was the only time we bought anything and she is extremely happy with it too. I mean the mattress. But that also.
Adam Miller was great to work with. He was very knowledgeable and showed us an array of mattresses . Adam was not pushy and we felt very comfortable with him and walked out feeling positive about our purchase. Adam also gave us a discount on our mattress as we saw an ad in paper that would reduce the original price of our deal. The delivery guys were awesome and nice. City Mattress is the place to buy your mattress and have sweet dreams! Deb K
My hubby & I went shopping for a mattress. We all know how overwhelming it can be so many choices recommendations from family & friends we were dreading it! But we were Fortuante to be greeted by Luciano Ricci@ the Naples store on 4296 Tamiami Trail N He helped us choose the correct mattress for our personal needs. Then he told us we will receive a call to deliver mattress and pick up old one. Which we did first thing in morning so nice didn't have to wait around. Then I was given a time window of of 3 hours. To my surprised the driver arrived early. The deliver men where very professional, neat and took out old mattress replace with new took about 10min. Such a pleaseure all went very smoothly. I highly recommend CITY MATTRESS and to see Luciano Ricci
Great people, great selection. Let us lay on basically every mattress in the store and knowledgeably talked to us about each one. Very happy with our experience here.
After purchasing the wrong size mattress & box spring encasement covers due to miscommunication on my part as well as the sales associate's part, I called the store and spoke with the manager, Mike and he agreed to exchange the wrong size for the correct size even after I had opened the packages. Mike was kind, compassionate, and flexible with the exchange. In addition, while talking to him during the transaction I asked about pillows and he took the time to show me a few options that he thought would work for me. He was a wealth of knowledge and I even ended up leaving with the most comfortable pillow I've ever owned in my life! Thank you Mike, this is exactly the way a business and customer service should be handled.
We had not bought a mattress in number of years and were anticipating making a difficult decision because there are so many different styles and price ranges. Gary is an excellent sales person who really knows the products and listens to the customers' needs. I think we were in and out of there in a half hour with exactly the right purchase. The delivery was also extremely efficient. While we were there, we also talked to another sales person and to the manager. This is a really well operated business, very customer oriented. No pressure sales; we were asked a lot of questions to ensure that we got the right mattress. We are very satisfied. So nice to experience professional customer service.
Thank you to Mike for working with me to get a different bed. And thank you to the salesperson that helped me, Janelle Harris. She was very kind, patient and knowledgeable and if she was unsure, her coworker, John Ogletree was able to answer my questions, I had a lot of them. I'll update this review after sleeping on the mattress a couple weeks. I would recommend the Jefferson Road store and ask for Janelle or John. City Mattress really does want to make you happy!
David was great. Explained to him we hate our bed and have bad backs, etc. He hooked us up with the City Mattress Sequoia Queen Plush/Firm. WE LOVE THIS BED! Can't thank you all enough. What a great place to buy a mattress!
I could not be happier with the service here. Mike is a mattress scientist. He seriously knows his stuff and genuinely cares about finding a mattress you'll love. What a breath of fresh air compared the cold, disinterested car salesman types at other mattress stores. Save your time and go straight here.
I worked with Gary at the Henrietta location and he was amazing he knew the product better than anyone I have ever spoke to about a mattress he was very helpful and knowledgeable plus gave me a screaming deal.... I had a warranty issue with an older mattress and he took care me exceeding all of my expectations!!!!
Mike was great. Very knowledgeable and no pressure. Very quick delivery. I know we're we will be going when we need to purchase another mattress. Great experience!
Sleep is important which makes picking out your mattress a very significant decision and can be stressful, but my wife and I was put at ease by Gary who was patient and willing to take the time to show us all our options and answers all our questions. He was extremely knowledge and honest with us and made our experience pleasurable. They have a wide selection of mattresses which is nice because you can compare the different styles making sure you make the right decision..
This place will by far EXCEED your expectations - we live in Orlando, where there is not a City Mattress, and we love the service, quality and selection so much that we drove 150 miles to West Palm to get our latest mattress. After horrible experiences and pushy salesmen at the big chains - this family owned business blows the competition away. Gary was excellent - he and the whole staff make the whole process - easy and refreshing. I wouldn't buy a mattress anywhere else. Repeat customers for life for us!
I normally would not think to write a review on a mattress store. How boring can that be? BUT, my experience at the North Palm store was outstanding. I went into the store needing two beds and needing delivery in two days. I worked with John. I told him what I was looking for and what I did not want in a mattress. He immediately went to work showing me what I wanted in the price range that I was working with. No high pressure, no switch and bait, just a very nice experience. Prior to visiting this store, I did a comparison quote at one of the nearby national chains. This City Mattress store beat them in price and in-store service. Hands down, no question about that. The delivery was on time and the guys were super friendly and set up the head boards without being asked to do so. I don't think it gets much better than that! I would certainly recommend this store. I can see why other folks are giving this store a 5 star rating. They work hard at giving great service. Keep up the good work folks!!
Mattress stores are on damn near every corner, where to do business? Our experience with this City Mattress location was nothing short of stellar. We needed a special height box spring and sales associate Vicki Tallini was knowledgeable as to the solution, and they had this not so typical item in stock. Excellent price (we had done some research), yes delivery is included, yes they'll take the old box spring out. We ordered it about 3PM on a Thursday and they are delivered it and in place by 10AM Friday. Impressive. Can it get better (you may ask) and the answer is a resounding YES! Delivery was by Delvyn and Robert; they called before arrival and went above and beyond in their service. Without asking they completed the headboard installation that was half done by our movers, waited while those allusive dust bunnies (although our home is immaculate!) that hide under a bed were hunted and captured, and HELPED get the bed skirt in position before putting the mattress in place. All pleasant and with a smile! Drive past those stores named Giant, Firm, Discounter, Warehouse, and the King too. Head to City Mattress; a beautiful store, large inventory, excellent pricing and exceptional sales and delivery associates.
Wide selection, unpressured shopping experience, on-time and professional delivery, what more could you ask for? It's hard to tell what a mattress should cost with all the media advertising and "discounts", but we got a chance to try a range of prices in the general style we wanted, and John gave us information without trying to influence our decision. I would recommend this location to any one.
Vicki is the one to see if you wish make a purchase at City Mattress. She is knowledgeable, outstanding personality, not only interested in making sales but cares about your needs first. and, returns phone calls almost immediately. I like that in a sales person. Highly recommend Vicki and this location. The Best!!!
We came in from NY and needed a new mattress immediately. As we pulled in to the lot we were told by a lady that they are so nice to do business with. As we entered the store we were greeted by a wonderful lady named Vicki. We told her our requirements and within a half hour we chose exactly what we came for. The delivery we were told would be today on a Monday and we would get a call in the AM. Everything went as planned and we couldn't be more pleased. This place is top notch. We did go to Macy's prior and were told it takes a week. I wish this place was in NY!
Very good experience with City Mattress. They were not pushy, very professional, and the delivery was fast and on time. Would recommend them to anyone.
I went here to get a bedroom set and a mattress. The saleswoman (Carol) was great. She was very knowledgeable and did not try to pressure me in any way. I ended up getting a bedroom set and a "luxury firm" mattress. After sleeping on it for 2 months I decided it was too firm so I went in and a different great salesman (Chris) helped me find one in the same price range which wasn't so firm. So besides having a very large selection of mattresses and bedroom sets they also let you exchange a mattress in the first 3 months if you aren't happy (with a very reasonable $100 delivery fee). I didn't think I was going to have to use it but I'm really glad that they have this happiness guarantee.
We shopped for our new mattress last Sunday. The staff was very helpful, yet not too "Salesy" as I have experienced at some stores, hence the reason we tried a new store. Our salesman was quite helpful and gave us as much time as we needed (which surprisingly wasn't all that long for something as big as choosing the right investment). I would definitely go there again.
Wonderful service from the minute we walked in! We were shown several options and the rep was pleasant the entire time. He was very attentive and gave us a great deal. The store was clean, well lit and the displays were very appealing to the eye. Thumbs up. We'll be back for more!
Carol helped us and was so generous! We got a great mattress that looks like it will last a while. We got a 1 year no interest deal that helped so much!
I needed a new mattress because of water damage in my apartment. When I went into the store I didn't know what I was looking for but Theresa was so helpful and amazing, she knew what I needed and what I wanted more than I did. She had the best recommendations for me and had me lay on the beds for 5 min, which I had never had anyone have me do before, and it really helps you get a sense of the right bed for you. Because of the damage in my apartment my landlord was paying for the mattress and Theresa was beyond helpful in that aspect as well and could not have made the process any easier for me. The guys that delivered the mattress were also so nice and professional and were in and out in less than 5 minutes. Everything was fantastic and I would recommend everyone go to City Mattress.
Very disappointing. We purchased a bed just to return it within the allowed time period. The second bed is awful, and now we are stuck. Bed one felt amazing at the store. We spent over $2800. After a few nights, the sleeping areas sank drastically. We returned to the store to test another bed made by the same manufacturer because it was the next in line regarding firmness. We went more firm hoping to eliminate the potential to sag. (They no longer carry this brand which is made locally. A reviewer actually had the same issues we are having, and the manufacturer got involved-and failed). The sales rep made a snide comment that it likely due to my wife's pregnancy that the bed wasn't a fit for us. Hmmm...I'm not pregnant and the opposite side of the bed reacted the same way. Bed 2 delivered 4 hours early. They waited for my wife to arrive at the agreed time just to be rude and question why she wasn't ready earlier. He was intimidating; sticking folded up paperwork in her face to sign. This bed is horrible. I went to City Mattress expected the Cadillac of beds just to receive a Yugo. We purchased our children's beds at Extreme Discount mattress with low expectations and ended up with a better customer service experience and more comfortable beds at the fraction of the price. Just this week I had reps from City Mattress take a look at our bed. Our mattress needs to settle yet another inch for it to be considered abnormal. You literally have to put effort in to roll to the middle of the bed. All beds settle, I understand, but how does at $2000+ bed go lousy after 2-3 years? City Mattress cannot do anything except perhaps give me a new bed at a lower price. So basically I would have to buy another over priced bed from a company I don't trust and potentially have 2 king sized lemons? I asked that a manager call me to talk pricing and to schedule a visit and haven't heard anything the next day as requested. "We stand behind everything we sell. That's our commitment to you" is City Mattress's motto. Do you think my experience reflects this mantra? I would not suggest shopping here at all.
Salesman (Chris) was helpful and professional in helping us choose the right bed. Gave us plenty of time to decide without pressure. Overall great shopping experience.
Walked in looking for bookshelves or a desk but they don't sell any...but Theresa was a gem and sold us two awesome pedestals...stop in and ask for her.
Excellent service. The sales associate was incredibly knowledgeable and nice. My wife and I had shopped at several other locations and had a good feeling when we walked in. We left with everything we wanted and needed.
I had an excellent experience at the location on Sheridan in Amherst. I was there near the end of March 2018. My sales associate Theresa was fabulous! I went into the store knowing what mattress I wanted. A splurge...the Tempur Pedic Cloud Supreme. I compared it to another Tempur model just to be sure I was getting the right firmness. Theresa insisted I take all the time necessary to be sure and was so patient and helpful. I did not feel pressured in the least. I have now slept on my new mattress for almost a week. ABSOLUTELY love it!!! Highly recommend City Mattress. Great friendly service.
I purchased a mattress from city mattress after they may beat a price on one I found at Bon-Ton. I should've stuck with the one I found at Bon-Ton! I paid more money than I have ever paid for a mattress and it is awful! It sunk in the middle and it is far from the firm mattress I was told it would be. Very dissatisfied, will not go back!
I've had two really nice experiences at City Mattress so far. The first was when my partner and I were out and about looking for a specific bed frame model and gathering ideas. We stopped in City Mattress on a whim and had an excellent experience with Joe. He was able to tell us more details about the bed we had in mind, such as where it was made, its construction, and feedback he had heard about it. He showed us other options and made us really think about what we were looking for in a bed when it had more so been something we were mulling around. My partner and I ended up going back to the same brand we liked and totally unrushed we were able to browse its catalogs since we didn't see anything on the floor that struck us. We didn't make a purchase that day but the impression left was very positive. It wasn't so much sales as giving us the information so we could make the right choice for ourselves. As others have said, the sales person gave us space to think, which we needed. Ultimately that great customer service is what brought us back to City Mattress knowing we were ready to buy this time. We knew the bed frame we wanted and it was a matter of narrowing down mattresses. The sales person showed us a number of options, telling us about the various bed constructions and durability, figuring out what we wanted and needed. The lower priced options were on equal level as the higher priced and we didn't feel pressured to swing toward something pricier. He also gave us space to think and try, to narrow down. We walked out feeling confident with the bed and frame we chose. The nice thing was be able to pick a delivery time and day, and they that don't charge you to for extra trips, which is nice since we were told bed frame would be in at a much later point. The salesperson said both could be delivered at the same time but my partner and I wanted off our old rock. Our mattress set was delivered a week later with no problem. The guys were in and out and we were able to carry on with our day as planned. The bed frame was 4-6 weeks but it ended up being 8 weeks, which was the only ding in the process. Once again the guys were fast and efficient. I love our beautiful bed and frame! I would highly recommend this company.
I am writing to tell about my VERY POSITIVE experience with this store this week. My son is a UB student. We had very little time to furnish his room. We were told to go to City Mattress by a friend. The salesman Joe was so nice, professional, and a pleasure to work with. They had free next day delivery and called with the delivery time which was exactly the time they came. The delivery men were so polite and asked if they should take their shoes off before entering the house ( even though it was a dumpy college house!). They set up the frame and mattress in minutes. We even found a lamp on sale there to go in the room. I don't usually write reviews, but when something goes so smoothly you must let it be known.
Excellent customer service. Joe Cuddahee showed me all the mattress in my (low) budget, and let me choose the best one for me. Purchasing was easy and efficient, and delivery was the same. I would buy here again in a couple of years, and would highly recommend to friends and family.
In from out of town recently to help my 86-year-old Mom move out of her Amherst condo and down to Texas. She was moving limited items long-distance. What to do with the old queen mattress set? Some junk luggers wanted as much as $175 to take it to the dump! I called City Mattress, where she had purchased the set 8 years ago, and the kindly clerk who answered -- Jacques -- said they'd come and get it for $35, which sounded a more reasonable fee. The two young men who arrived to take the mattress and box springs were so sweet! Such good customer service! I had no problem tipping them as they were fast, efficient, and did not complain, despite the fact it was a walk-up and raining outside. Too bad such a nice mattress will end up in the landfill, but "nobody takes used mattresses anymore" (due to bed bugs, etc.). Very helpful team here at City Mattress! Don't hesitate to buy a mattress from them!
Was pleasantly surprised after my experience at City Mattress this past weekend. Was searching for a mattress for my sister who is moving into her first off campus college house, so our need was for something cheap yet durable to last her a few years. Upon entering, the store gives you the impression that it probably doesn't have any college type mattresses but this is a misconception. We told one of the workers exactly what we needed and two reasonably priced options were shown. We ended up going with a decent full size mattress that came to $405 including the bed frame. Judging from the quality, I think the price could have been dropped down into the 3's. The edge support isn't superb. Delivery is free as well, but not same day delivery so make sure you come in a few days before you need the mattress delivered. The store itself has other products besides mattresses. Upstairs, there is a section with furniture that isn't cheap but is definitely worth taking a look. I don't know if the quality of the mattress is as good as other stores in the area sell but time will tell! My favorite part about the customer service here was that we were given some time to think it over and breathe without a salesperson breathing down our neck That's hard to find but definitely helped win us over!
pleasantly surprised and verrry happy that the man and i stopped into City Mattress on Sheridan this past holiday weekend, as we were in search of a new mattress to cradle our world-wearied bodies. we thought for sure that it would be out of our price range, and that we would be ignored as we had been at the previous two mattress shops we visited. Joe Cuddahy is THE MAN. go in, ask for him, prepare to get great customer service. he didn't balk a single second or flinch at our meager budget (of course i want a lusciously soft Prana Sleep mattress, but the corner's been a tad slow lately due to the windchill, ya know?), and he was very patient as he taught us about mattress firmness and whatnot. all in all, we got an A-MAH-zing new mattress set for UNDER our budget, and we even came out with a sturdy new frame and high quality, warrantied mattress pad in the deal. and it was delivered the very next day...BOOM! i LOVE going to sleep now. its really awesome when a 'local' business respects its customers and treats them right.
Terri is such a gem, we highly recommend her and appreciate her kindness and helpfulness while shopping for a new bed! She took so much time with us and helped explore which options would be best. She was so sweet and helped us make a great selection for my mom. Terri is so wonderful and we will recommend her to all of our family and friends. She is the best!!!
My wife and I slept on a Parklane mattress while house-sitting for a relative and promptly fell in love with it. After that, trying to sleep in our own bed after that just made us frustrated and in pain. There was no question about what brand we wanted but what we didn’t expect was the affordability. This is a “no-brainer”, seriously, try it and see for yourself.View More Reviews
A great mattress shopping experience! It’s softer compared to what I tried in showroom.
A very comfortable night’s sleep on this bed. It arrived very similar to the floor model in store and is on the firm side as described. Holds it’s shape well and provides a solid sleep night in and night out. Service: Unfortunately, the service was the disappointing side. Delivery date was confirmed at time of purchase and given a time window. This delivery was missed with no notice, and when I called to inquire I was told it would be ready the following day and someone should have called me. I called the main corporate number to complain and was bounced around and promised a call back from the “manager”. Call never came, though the bed was delivered the next day which made me take another day off from work to wait for it. The delivery crew itself was prompt and professional, though I likely would not buy from this company in the future if narrowing down a delivery time was important.
We love the mattress and how rested we are in the morning. Don’t wake up achy as we used to from sleeping on our old mattress. Very happy with the mattress.
A fantastic mattress for those who need or want firm support. It’s only getting more comfortable with use. Excellent firm support mattress. Service: Delivery was on time and professionally set-up.
Sleep wonderful sleep! Parklane takes the mystery out of mattress shoping. There knowledgeable staff leads you throught the choices, no confusion, great service. I love the nighttime sleep I receive from my excellent mattress. You can also be assured that your mattress is never co-mingled with other peoples used mattresses because they use two trucks one to pick up your old piece and one truck to deliver your new box springs and mattress.
This is my first new mattress purchase. I am so glad that I found a company that is local and makes the bed for you. The price was fabulous. My son had just purchased a mattress from another company and spent 5 times as much for pretty much the same mattress. I sleep really good and I love how light weight it is when changing the sheets! I love it.
So far so good. I had been having lower back problems from sleeping on my last couple mattresses. With the Morrison I have been waking up feeling rested and like my back is actually improving while I sleep instead of getting more sore. I’ve only had the mattress a couple months, but love it so far.
I love this bed! I was so impressed with the service I received from Parklane, from the sales person to the 2 men that delivered and set up my new bed. Very professional! Best purchase in a long time!
I bought a Parklane mattress with great pleasure and was very surprised that it came with an overpower chemical odor. It gave me a headache and made my eyes water the two nights I slept on it. I have never had a reaction to anything before in my life. I opened windows, ran a fan and air filter, and even stayed elsewhere for two-plus weeks, but the strong toxic smell lingered. Everyone who came in my home could smell it and I had to finally send it back.
Nice firm mattress. It was important to us to buy from a local company. Disappointed the customer service was not better.
Great price, great service, great product! Love it! Great Service too
I wanted a firm mattress and this one was really firm. AT first, I wasn’t sure I liked it but after giving it a month, I really feel comfortable sleeping on it and the best news of all, my back feels great, too!
If you want a firm mattress, which we did, this is the one for you. I used to wake up 4-5 times a night with our old mattress. Now it’s once, if that.
This is a great mattress. The best part is the sales staff. Super informative and helpful, but not pushy like some of the bigger chains. Delivery guys were quick, efficient and friendly. They use two trucks for delivery and pickup so your new mattress doesn’t carpool with old ones!
I have only had the bed for about 2 weeks but am extremely happy with the bed I chose. The best part was the process of the purchase. Very low key and no pressure to buy the most expensive mattress. The salesmen were more concerned with what I was looking for and helped me find just the right bed.
Excellent bed for the money – my first night on this mattress was the best sleep I had in two years! Definitely recommend it to friends
I am a customer relations representative in the banking industry – And I have to say hands down, Parklane Mattresses provided the most positive customer experience I have received for quite awhile. The store’s staff very friendly without pressure selling tactics – highly knowledgeable and informed on products. I had already decided to buy from Parklane even before walking into their store – Because I truly believe in supporting our local businesses, and try to always be conscientious of our environment and how products are made. But upon speaking to Micah at the Lake Oswego store, I knew not only would I be buying all future mattresses from Parklane, but I would be recommending all my family, friends and associates looking for new mattresses there as well. I researched on many different brands and firmness from all over the metro area. When it comes to value, integrity, and service of product… Parklane cannot be beaten. Probably not a good thing since I have a highly busy day, everyday,.. I find it so hard now to get out of bed – I don’t want to because the mattress is that comfortable. I could really go on, and on. But I would lastly say Parklane’s delivery personnel (Jose and his delivery partner) are also highly respectable, and professional – took extra care on our first rainy day in 112 days to ensure carpet did not get dirty; and the best I have experienced as well. I cannot say enough of the staff overall and the product speaks for itself. Well Done PARKLANE.
I liked this mattress so much I bought it twice! We bought one for our bedroom, and loved its firm yet comfortable feel that we replaced our guest room mattress with the Morrison. It’s a perfect mattress!
This is our main mattress and immediately noticed that our sleep improved during the first night of use (less tossing and turning). We bought the King and it does seem to have a slight bulge in the center of the mattress. However, I believe the sales associate told us that all Kings have a slight hump in the middle. Another plus is the solid/firm sides that don’t dramatically sag when you sit on the edge of the mattress. Overall, we love our Morrison and would not hesitate to buy again from Parklane.
We absolutely love our Parklane mattress. After our first night sleeping on it my husband and I both woke with no backpain. The experience from purchase to delivery was exceptional. Exceptional service, exceptional mattress.
We are very happy with this mattress. We both needed a very firm feel. The neck pain and arm numbness my Wife was having is now gone. My lower back discomfort is also gone. Sleeping in is now possible.
The mattress is great, firm but comfortable. I will return to Parklane.
A really positive experience from the moment we entered the store to this day as we sleep on the mattress. Exactly what we had hoped for. Megan’s knowledge of the Parklane products made our search for a mattress very simple and the purchase even more so. The gentlemen which delivered the mattress were very courteous and professional. All this accompanied by the fact that a local company and manufacturer is being supported makes Parklane the retailer which we would recommend to any of our friends. Thank you.
I had been searching for a firm mattress that was affordable and well built. I got all these things from this mattress. Great price and a great product.
Parklane is such an asset for us Oregonians! My last mattress was giving out after 11 years and I was tired of waking up with back pains that would hang around all day or pop up mid day. I knew it was time to invest in a new bed.
I love my mattress. It is everything I hoped–firm but not hard, clearly well constructed but light weight enough to allow easy tucking of bedding. I appreciated the accurate notification of delivery and the perfect placement. I’ve been recommending Parklane to everyone I know.
I am so thankful I found the Morrison mattress. Extra firm means great support for my ever aging body without any harmful effects from sleeping on my side -no sore ribs, hips or shoulders etc. Sleep has never been so good. Delivery was communicated the day before and arrived as scheduled. The delivery setup team was courteous and professional completing the task very quickly. Highly recommend.
It’s been great! The first new mattress I’ve purchased and I love how firm it is. I love supporting the local co and they made eveything easy when I went in. Delivery went smoothly and I’m very happy.
I have been meaning to write you for about 9 months. I bought my Morrison mattress from your LO store in the fall of 2016 and I am absolutely in love with it! It is by far the best mattress I have ever owned or slept upon, anywhere. Furthermore, my experience shopping at your store was excellent; the staff member was so helpful and I never felt pressured or rushed in any way. I had just moved to Portland and didn’t know about your store until I heard your ad on NPR. Before learning about you, I had tried one of the popular mail order mattresses, which I did not like and had to return (big hassle!).
I've had my Parklane mattress for about 4-5 years and bought it sight unseen from another state. I saved every penny I had to shell out $4k for a mattress right out of college. The quilting immediately starting pulling 'up' like it was detached from the bed and creating little mountains. They go down when you push on them but I was very surprised to see this. I also cannot sleep at all on my stomach as it makes my back hurt big time because it dips so low. Unfortunately I'm looking for another bed now. It may be good quality but it hasn't worked for me.