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City Mattress sells a variety of mattresses, including name brands like Serta and Sealy, and its own proprietary options City Mattress brand. With locations across New York and Florida, they get good marks on customer service overall, but there are some concerns around the durability and price value of some of the products sold.
Pangeabed's mattresses are out of stock and may not be returning to the market. Pangeabed is well known for their development of a muscle-relieving copper-infused mattress. There mattress is exciting because rather than infuse memory foam, they opted to infuse all-natural Talalay latex with copper. This, along with gel-foam and supportive poly foams, makes a bed that is alleviates aches and pains while having a playful bounce on the top layer. At a medium firmness and under $1,000 for a queen, it is definitely a mattress to consider!
Based on our aggregated reviews and our scoring method, we recommend City in this match up!
See Our Full Review of City
There are some negative ratings from sleepers for these mattresses. Some report feeling comfortable in their mattress, but there are others that have complaints. One of these may work for you, but it makes it difficult to figure out. Take a look below to learn more about the specifics and to see if the mattress will work for you.
These mattresses aren't the best in terms of support. Though there are some who like the response of these mattresses, others have found these mattresses not to be comfortable. If you are thinking about this mattress, make sure that it works for your body before buying.
Overall, edge support is extremely important to those with mobility issues. Some folks, however, don't report it being as large of an issue for them. These mattresses may not be perfect when it comes to edge support so make sure to do added reading if it is an important item for you.
Sadly, some customers don't love these mattresses for their durability. While some have experienced good performance, others had faster problems than average. If you are considering, make sure to read more reviews and go over the return policies before you buy.
We all want to get a sense of which mattresses are best rated by sleepers, but it is not always that clear when browsing online. Sleepers are highly satisfied with these mattresses overall based on the data we analyzed across the net. Even though you may have a different experience upon purchasing, a solid customer satisfaction score is a great place to start an in depth review. Read on below!
Having a supportive mattress is important to those of all body types. Even if you like mattresses that are not firm, a mattress that aligns the spine and supports your body is key. These mattresses do a good job with support over much of the competition.
Lots of folks are looking for mattresses with good edge support. These mattresses are reported to do well with edge support, which means there is comfortable resistance on the sides of the mattress giving more sleeping area.
Bowling Ball & Density Tests
Measuring mattress firmness with a bowling ball is a good approach and it does a good job measuring even support throughout the surface layers. These mattresses offer positive support throughtout the mattress.
Every mattress shopper is looking for a mattress that will last. But with companies focusing less on building quality products and more on shipping product, finding a mattress that lasts can be a difficult thing to find. However, even still, these mattresses are rated well for durability. They will last between 7 - 12 years for the average sleeper. Those that are bigger or use their mattress more than 8 hours every night may find that their mattress is slightly less durable.
Check the Prices For Pangeabed: Get Today's Prices
I called City Mattress in Henrietta while I was on my way home on the NYS Thruway. The salesperson Eric was very knowledge and efficient when I inquired about models and pricing. I was so pleased at the ease of speaking with him that I decided to get off the Henrietta exit on my way home. When I walked in the store I was greeted by Eric and he showed me the mattress we had discussed. I noticed a different model close by that I was interested in because it was a similar model to the others I have for my kids. I asked for the best price, he gave me a great deal and that was it. He set up delivery for the next day and I was out of the store in less than 20 minutes. The delivery guys were also on time and they also asked if they should remove their shoes which is nice because most contractors do not and it's annoying. Overall, this was my first time buying from City mattress and it won't be my last. I actually called another sore in the area I had bought three mattresses from before I called City and the sales guy was short and not helpful. Their loss! Nice job City Mattress and thank you Eric!View More Reviews
I purchased the 'Red' mattress a year and a half ago. The guy (can't remember his name, was the Manager) was nice, but I wanted a pillow top and he convinced me I wanted the 'Red.' He assured me it would be better for my fibromyalgia. He also told me that it would feel warm for awhile, but would wear off. The heat is still there, worse with hot flashes and I get lower back pain when sleeping on it. I paid over a thousand dollars for a full, not at all happy with it! Don't be swayed by salesmen! Get what you want, then you only have yourself to blame if you're not satisfied.
We have a defective mattress and we're told we were out of luck! I don't understand why City Mattress did not stand behind their product. I never write reviews but when my husband is sleeping in a crevice the size of a canoe and I'm sleeping in the equivalent of a kayak, I can't ignore it. We've had two 'lemons' now and this mattress was sold under warranty and we paid for the upgrade from our old defective one. Now here we are again with a lemon with no one to help. So sorry we gave them another chance. I wish they would just make it right.
The sweetest dreams happen on a city mattress after you drown your sorrows with five bubble teas from Tai Chi next door. I had a good experience purchasing my own mattress from one of the Buffalo locations, so I brought my friend in Rochester here, and pretended I wasn't secretly just trying to get bubble tea from next door. I've actually been in here twice but the aforementioned occasion was the only time we bought anything and she is extremely happy with it too. I mean the mattress. But that also.
Adam Miller was great to work with. He was very knowledgeable and showed us an array of mattresses . Adam was not pushy and we felt very comfortable with him and walked out feeling positive about our purchase. Adam also gave us a discount on our mattress as we saw an ad in paper that would reduce the original price of our deal. The delivery guys were awesome and nice. City Mattress is the place to buy your mattress and have sweet dreams! Deb K
My hubby & I went shopping for a mattress. We all know how overwhelming it can be so many choices recommendations from family & friends we were dreading it! But we were Fortuante to be greeted by Luciano Ricci@ the Naples store on 4296 Tamiami Trail N He helped us choose the correct mattress for our personal needs. Then he told us we will receive a call to deliver mattress and pick up old one. Which we did first thing in morning so nice didn't have to wait around. Then I was given a time window of of 3 hours. To my surprised the driver arrived early. The deliver men where very professional, neat and took out old mattress replace with new took about 10min. Such a pleaseure all went very smoothly. I highly recommend CITY MATTRESS and to see Luciano Ricci
Great people, great selection. Let us lay on basically every mattress in the store and knowledgeably talked to us about each one. Very happy with our experience here.
After purchasing the wrong size mattress & box spring encasement covers due to miscommunication on my part as well as the sales associate's part, I called the store and spoke with the manager, Mike and he agreed to exchange the wrong size for the correct size even after I had opened the packages. Mike was kind, compassionate, and flexible with the exchange. In addition, while talking to him during the transaction I asked about pillows and he took the time to show me a few options that he thought would work for me. He was a wealth of knowledge and I even ended up leaving with the most comfortable pillow I've ever owned in my life! Thank you Mike, this is exactly the way a business and customer service should be handled.
We had not bought a mattress in number of years and were anticipating making a difficult decision because there are so many different styles and price ranges. Gary is an excellent sales person who really knows the products and listens to the customers' needs. I think we were in and out of there in a half hour with exactly the right purchase. The delivery was also extremely efficient. While we were there, we also talked to another sales person and to the manager. This is a really well operated business, very customer oriented. No pressure sales; we were asked a lot of questions to ensure that we got the right mattress. We are very satisfied. So nice to experience professional customer service.
Thank you to Mike for working with me to get a different bed. And thank you to the salesperson that helped me, Janelle Harris. She was very kind, patient and knowledgeable and if she was unsure, her coworker, John Ogletree was able to answer my questions, I had a lot of them. I'll update this review after sleeping on the mattress a couple weeks. I would recommend the Jefferson Road store and ask for Janelle or John. City Mattress really does want to make you happy!
David was great. Explained to him we hate our bed and have bad backs, etc. He hooked us up with the City Mattress Sequoia Queen Plush/Firm. WE LOVE THIS BED! Can't thank you all enough. What a great place to buy a mattress!
I could not be happier with the service here. Mike is a mattress scientist. He seriously knows his stuff and genuinely cares about finding a mattress you'll love. What a breath of fresh air compared the cold, disinterested car salesman types at other mattress stores. Save your time and go straight here.
I worked with Gary at the Henrietta location and he was amazing he knew the product better than anyone I have ever spoke to about a mattress he was very helpful and knowledgeable plus gave me a screaming deal.... I had a warranty issue with an older mattress and he took care me exceeding all of my expectations!!!!
Mike was great. Very knowledgeable and no pressure. Very quick delivery. I know we're we will be going when we need to purchase another mattress. Great experience!
Sleep is important which makes picking out your mattress a very significant decision and can be stressful, but my wife and I was put at ease by Gary who was patient and willing to take the time to show us all our options and answers all our questions. He was extremely knowledge and honest with us and made our experience pleasurable. They have a wide selection of mattresses which is nice because you can compare the different styles making sure you make the right decision..
This place will by far EXCEED your expectations - we live in Orlando, where there is not a City Mattress, and we love the service, quality and selection so much that we drove 150 miles to West Palm to get our latest mattress. After horrible experiences and pushy salesmen at the big chains - this family owned business blows the competition away. Gary was excellent - he and the whole staff make the whole process - easy and refreshing. I wouldn't buy a mattress anywhere else. Repeat customers for life for us!
I normally would not think to write a review on a mattress store. How boring can that be? BUT, my experience at the North Palm store was outstanding. I went into the store needing two beds and needing delivery in two days. I worked with John. I told him what I was looking for and what I did not want in a mattress. He immediately went to work showing me what I wanted in the price range that I was working with. No high pressure, no switch and bait, just a very nice experience. Prior to visiting this store, I did a comparison quote at one of the nearby national chains. This City Mattress store beat them in price and in-store service. Hands down, no question about that. The delivery was on time and the guys were super friendly and set up the head boards without being asked to do so. I don't think it gets much better than that! I would certainly recommend this store. I can see why other folks are giving this store a 5 star rating. They work hard at giving great service. Keep up the good work folks!!
Mattress stores are on damn near every corner, where to do business? Our experience with this City Mattress location was nothing short of stellar. We needed a special height box spring and sales associate Vicki Tallini was knowledgeable as to the solution, and they had this not so typical item in stock. Excellent price (we had done some research), yes delivery is included, yes they'll take the old box spring out. We ordered it about 3PM on a Thursday and they are delivered it and in place by 10AM Friday. Impressive. Can it get better (you may ask) and the answer is a resounding YES! Delivery was by Delvyn and Robert; they called before arrival and went above and beyond in their service. Without asking they completed the headboard installation that was half done by our movers, waited while those allusive dust bunnies (although our home is immaculate!) that hide under a bed were hunted and captured, and HELPED get the bed skirt in position before putting the mattress in place. All pleasant and with a smile! Drive past those stores named Giant, Firm, Discounter, Warehouse, and the King too. Head to City Mattress; a beautiful store, large inventory, excellent pricing and exceptional sales and delivery associates.
Wide selection, unpressured shopping experience, on-time and professional delivery, what more could you ask for? It's hard to tell what a mattress should cost with all the media advertising and "discounts", but we got a chance to try a range of prices in the general style we wanted, and John gave us information without trying to influence our decision. I would recommend this location to any one.
Vicki is the one to see if you wish make a purchase at City Mattress. She is knowledgeable, outstanding personality, not only interested in making sales but cares about your needs first. and, returns phone calls almost immediately. I like that in a sales person. Highly recommend Vicki and this location. The Best!!!
We came in from NY and needed a new mattress immediately. As we pulled in to the lot we were told by a lady that they are so nice to do business with. As we entered the store we were greeted by a wonderful lady named Vicki. We told her our requirements and within a half hour we chose exactly what we came for. The delivery we were told would be today on a Monday and we would get a call in the AM. Everything went as planned and we couldn't be more pleased. This place is top notch. We did go to Macy's prior and were told it takes a week. I wish this place was in NY!
Very good experience with City Mattress. They were not pushy, very professional, and the delivery was fast and on time. Would recommend them to anyone.
I went here to get a bedroom set and a mattress. The saleswoman (Carol) was great. She was very knowledgeable and did not try to pressure me in any way. I ended up getting a bedroom set and a "luxury firm" mattress. After sleeping on it for 2 months I decided it was too firm so I went in and a different great salesman (Chris) helped me find one in the same price range which wasn't so firm. So besides having a very large selection of mattresses and bedroom sets they also let you exchange a mattress in the first 3 months if you aren't happy (with a very reasonable $100 delivery fee). I didn't think I was going to have to use it but I'm really glad that they have this happiness guarantee.
We shopped for our new mattress last Sunday. The staff was very helpful, yet not too "Salesy" as I have experienced at some stores, hence the reason we tried a new store. Our salesman was quite helpful and gave us as much time as we needed (which surprisingly wasn't all that long for something as big as choosing the right investment). I would definitely go there again.
Wonderful service from the minute we walked in! We were shown several options and the rep was pleasant the entire time. He was very attentive and gave us a great deal. The store was clean, well lit and the displays were very appealing to the eye. Thumbs up. We'll be back for more!
Carol helped us and was so generous! We got a great mattress that looks like it will last a while. We got a 1 year no interest deal that helped so much!
I needed a new mattress because of water damage in my apartment. When I went into the store I didn't know what I was looking for but Theresa was so helpful and amazing, she knew what I needed and what I wanted more than I did. She had the best recommendations for me and had me lay on the beds for 5 min, which I had never had anyone have me do before, and it really helps you get a sense of the right bed for you. Because of the damage in my apartment my landlord was paying for the mattress and Theresa was beyond helpful in that aspect as well and could not have made the process any easier for me. The guys that delivered the mattress were also so nice and professional and were in and out in less than 5 minutes. Everything was fantastic and I would recommend everyone go to City Mattress.
Very disappointing. We purchased a bed just to return it within the allowed time period. The second bed is awful, and now we are stuck. Bed one felt amazing at the store. We spent over $2800. After a few nights, the sleeping areas sank drastically. We returned to the store to test another bed made by the same manufacturer because it was the next in line regarding firmness. We went more firm hoping to eliminate the potential to sag. (They no longer carry this brand which is made locally. A reviewer actually had the same issues we are having, and the manufacturer got involved-and failed). The sales rep made a snide comment that it likely due to my wife's pregnancy that the bed wasn't a fit for us. Hmmm...I'm not pregnant and the opposite side of the bed reacted the same way. Bed 2 delivered 4 hours early. They waited for my wife to arrive at the agreed time just to be rude and question why she wasn't ready earlier. He was intimidating; sticking folded up paperwork in her face to sign. This bed is horrible. I went to City Mattress expected the Cadillac of beds just to receive a Yugo. We purchased our children's beds at Extreme Discount mattress with low expectations and ended up with a better customer service experience and more comfortable beds at the fraction of the price. Just this week I had reps from City Mattress take a look at our bed. Our mattress needs to settle yet another inch for it to be considered abnormal. You literally have to put effort in to roll to the middle of the bed. All beds settle, I understand, but how does at $2000+ bed go lousy after 2-3 years? City Mattress cannot do anything except perhaps give me a new bed at a lower price. So basically I would have to buy another over priced bed from a company I don't trust and potentially have 2 king sized lemons? I asked that a manager call me to talk pricing and to schedule a visit and haven't heard anything the next day as requested. "We stand behind everything we sell. That's our commitment to you" is City Mattress's motto. Do you think my experience reflects this mantra? I would not suggest shopping here at all.
Salesman (Chris) was helpful and professional in helping us choose the right bed. Gave us plenty of time to decide without pressure. Overall great shopping experience.
Walked in looking for bookshelves or a desk but they don't sell any...but Theresa was a gem and sold us two awesome pedestals...stop in and ask for her.
Excellent service. The sales associate was incredibly knowledgeable and nice. My wife and I had shopped at several other locations and had a good feeling when we walked in. We left with everything we wanted and needed.
I had an excellent experience at the location on Sheridan in Amherst. I was there near the end of March 2018. My sales associate Theresa was fabulous! I went into the store knowing what mattress I wanted. A splurge...the Tempur Pedic Cloud Supreme. I compared it to another Tempur model just to be sure I was getting the right firmness. Theresa insisted I take all the time necessary to be sure and was so patient and helpful. I did not feel pressured in the least. I have now slept on my new mattress for almost a week. ABSOLUTELY love it!!! Highly recommend City Mattress. Great friendly service.
I purchased a mattress from city mattress after they may beat a price on one I found at Bon-Ton. I should've stuck with the one I found at Bon-Ton! I paid more money than I have ever paid for a mattress and it is awful! It sunk in the middle and it is far from the firm mattress I was told it would be. Very dissatisfied, will not go back!
I've had two really nice experiences at City Mattress so far. The first was when my partner and I were out and about looking for a specific bed frame model and gathering ideas. We stopped in City Mattress on a whim and had an excellent experience with Joe. He was able to tell us more details about the bed we had in mind, such as where it was made, its construction, and feedback he had heard about it. He showed us other options and made us really think about what we were looking for in a bed when it had more so been something we were mulling around. My partner and I ended up going back to the same brand we liked and totally unrushed we were able to browse its catalogs since we didn't see anything on the floor that struck us. We didn't make a purchase that day but the impression left was very positive. It wasn't so much sales as giving us the information so we could make the right choice for ourselves. As others have said, the sales person gave us space to think, which we needed. Ultimately that great customer service is what brought us back to City Mattress knowing we were ready to buy this time. We knew the bed frame we wanted and it was a matter of narrowing down mattresses. The sales person showed us a number of options, telling us about the various bed constructions and durability, figuring out what we wanted and needed. The lower priced options were on equal level as the higher priced and we didn't feel pressured to swing toward something pricier. He also gave us space to think and try, to narrow down. We walked out feeling confident with the bed and frame we chose. The nice thing was be able to pick a delivery time and day, and they that don't charge you to for extra trips, which is nice since we were told bed frame would be in at a much later point. The salesperson said both could be delivered at the same time but my partner and I wanted off our old rock. Our mattress set was delivered a week later with no problem. The guys were in and out and we were able to carry on with our day as planned. The bed frame was 4-6 weeks but it ended up being 8 weeks, which was the only ding in the process. Once again the guys were fast and efficient. I love our beautiful bed and frame! I would highly recommend this company.
I am writing to tell about my VERY POSITIVE experience with this store this week. My son is a UB student. We had very little time to furnish his room. We were told to go to City Mattress by a friend. The salesman Joe was so nice, professional, and a pleasure to work with. They had free next day delivery and called with the delivery time which was exactly the time they came. The delivery men were so polite and asked if they should take their shoes off before entering the house ( even though it was a dumpy college house!). They set up the frame and mattress in minutes. We even found a lamp on sale there to go in the room. I don't usually write reviews, but when something goes so smoothly you must let it be known.
Excellent customer service. Joe Cuddahee showed me all the mattress in my (low) budget, and let me choose the best one for me. Purchasing was easy and efficient, and delivery was the same. I would buy here again in a couple of years, and would highly recommend to friends and family.
In from out of town recently to help my 86-year-old Mom move out of her Amherst condo and down to Texas. She was moving limited items long-distance. What to do with the old queen mattress set? Some junk luggers wanted as much as $175 to take it to the dump! I called City Mattress, where she had purchased the set 8 years ago, and the kindly clerk who answered -- Jacques -- said they'd come and get it for $35, which sounded a more reasonable fee. The two young men who arrived to take the mattress and box springs were so sweet! Such good customer service! I had no problem tipping them as they were fast, efficient, and did not complain, despite the fact it was a walk-up and raining outside. Too bad such a nice mattress will end up in the landfill, but "nobody takes used mattresses anymore" (due to bed bugs, etc.). Very helpful team here at City Mattress! Don't hesitate to buy a mattress from them!
Was pleasantly surprised after my experience at City Mattress this past weekend. Was searching for a mattress for my sister who is moving into her first off campus college house, so our need was for something cheap yet durable to last her a few years. Upon entering, the store gives you the impression that it probably doesn't have any college type mattresses but this is a misconception. We told one of the workers exactly what we needed and two reasonably priced options were shown. We ended up going with a decent full size mattress that came to $405 including the bed frame. Judging from the quality, I think the price could have been dropped down into the 3's. The edge support isn't superb. Delivery is free as well, but not same day delivery so make sure you come in a few days before you need the mattress delivered. The store itself has other products besides mattresses. Upstairs, there is a section with furniture that isn't cheap but is definitely worth taking a look. I don't know if the quality of the mattress is as good as other stores in the area sell but time will tell! My favorite part about the customer service here was that we were given some time to think it over and breathe without a salesperson breathing down our neck That's hard to find but definitely helped win us over!
pleasantly surprised and verrry happy that the man and i stopped into City Mattress on Sheridan this past holiday weekend, as we were in search of a new mattress to cradle our world-wearied bodies. we thought for sure that it would be out of our price range, and that we would be ignored as we had been at the previous two mattress shops we visited. Joe Cuddahy is THE MAN. go in, ask for him, prepare to get great customer service. he didn't balk a single second or flinch at our meager budget (of course i want a lusciously soft Prana Sleep mattress, but the corner's been a tad slow lately due to the windchill, ya know?), and he was very patient as he taught us about mattress firmness and whatnot. all in all, we got an A-MAH-zing new mattress set for UNDER our budget, and we even came out with a sturdy new frame and high quality, warrantied mattress pad in the deal. and it was delivered the very next day...BOOM! i LOVE going to sleep now. its really awesome when a 'local' business respects its customers and treats them right.
Terri is such a gem, we highly recommend her and appreciate her kindness and helpfulness while shopping for a new bed! She took so much time with us and helped explore which options would be best. She was so sweet and helped us make a great selection for my mom. Terri is so wonderful and we will recommend her to all of our family and friends. She is the best!!!
It’s been about three weeks since I purchased a king size mattress. So far I’ve been really happy. I was close to pulling the trigger on a $8000 bed. luckily I’m cheap and continued to research top mattresses and kept going back to Pangeabed. I’ve had back issues for over twelve years and not being able to rest comfortably is terrible. Now my eleven year old son wants one for Christmas. Keep exceeding expectations Pangeabed!View More Reviews
I've only been sleeping on this mattress for a few weeks, but so far I love it. It's definitely on the firmer side, but that's my preference so I'm really happy with it. It stays cool throughout the night even when full of 2 people, 2 cats, and a dog. It was ready to use right away, easy to unpack, and gave off no chemical odor. I'm sleeping great since switching to this mattress. Delivery was timely and I also love the foam pillow that was thrown in with the deal, it's so bouncy and supportive. I would highly recommend this bed to someone who likes a firm, but luxurious feeling mattress.
Sleeping better than ever on my PangeaBed Copper Mattress!! You’ll be glad you bought one!!!
I love this bed. Since my husband and got it, we both have slept better. He doesn't sweat as much and I don't have to take pills to aid me in sleep as much. Having g more room as well is very nice..we recently had a full size bed.
I have only had my Pangea mattress a few weeks. I suffer from back pain and bursitis in my hip. The pain was the worst when I got out of bed in the morning. I am now waking up without back and hip pain. I sink down in the mattress just the right amount whether sleeping on my back or side. This has mattress has been a great prescription for my pain relief. I would also like to thank Martin for aiding in my purchase. Great service and great product! If you are suffering with aches and pains, I’d say give this mattress a try.
I've been enjoying this mattress for almost a year. For the quality of the mattress you get, the price is great and it was so easy to order, receive and set it up. Much better mattress that the one I replaced that had cost me triple the amount. I am ordering another one for my daughter.
It took a bit of getting used to after a lifetime of spring mattresses, but now I absolutely loved my PangeaBed mattress! It's super comfy, the quilted cover is very nice, it's a nice firmness (not too soft), and I feel supported as I sleep. One note is that the week to produce the mattress and week to ship it (mine came from New Jersey to California) is not an exaggeration. It took my mattress 2 weeks to get to me from when I ordered it. But as long as you're aware of that, it's totally worth it!
Feel like I am sleeping sounder and waking up rested. Very happy I chose Pangeabed after much research
My wife is very happy with the Copper Mattress. She sleeps a lot longer on the Copper Mattress and is more rested in the morning. Mike from Onsted , Michigan
I am extremely picky and was nervous that my mom ordered me a mattress for my college apartment without testing it. After 1 month of sleeping on a PangeaBed mattress I can honestly say I sleep better at night. It's a perfect combo of firm and soft. Highly recommend!!
A high quality mattress has always been a priority with me. This one is the best yet and at a much lower price than any others I’ve bought in the past. I’ll have to wait for hot weather to see how the copper acts as a heat sink, but that will be a bonus added to a product with which I am already very satisfied.
This is a fantastic mattress. I did hours of research on which mattress to get before I finally committed to buying the copper mattress from Pangeabed. And I have zero regrets. I am on Night #3, and I couldn't be happier. We spend at least a quarter of our lives asleep, and this mattress is absolutely worth the investment. This is the first mattress I've ever purchased, and my parents thought I was crazy at first to forgo the $0 option of taking my cousin's extra mattress. But I'm so satisfied with every single penny I paid for my Pangeabed. The customer service is also spectacular. Shout out to Martin who has been take care of me from the moment I placed the order and decided I wanted to change the size from a Full to a Queen up until the moment the mattress arrived at my place. You can tell that this company really cares about their customers, and, in an age when customer service seems to be more lip service than anything else, Pangeabed's commitment to making their customers happy is refreshing.
Right out of the box the first night I had the best nights sleep I have had in a long time. The mattress was fairly firm yet contoured to the body making it comfortable. I am a side sleeper and with the copper infusion it helps with blood flow, no more tingling hands. Great mattress, great company, great customer service. Highly recommend this mattress and company.
My husband and I are absolutely in love with our new mattress. It has the perfect amount of firmness while still softly cuddling your body. The bed feels so delicious to sleep on and we have been having much better nights of sleep. I would definitely recommend this bed! In addition, the customer service has been impeccable. Very happy to have purchased from this company.
Life Changing Mattress!!
Good Mattress Great Company
I have to say that I am very impressed so far. I have owned high end mattresses by Serta, Sealy, Stearns & Foster and Simmons and this is by far the most comfortable mattress I have ever slept on. I like a firm mattress and this one is firm but not hard or stiff. Prior to sleeping on this mattress I always would find myself waking up part way through the night and that hasn't happened yet on the Pangeabed. I did a load of research prior to this purchase. I read and watched at least 30 reviews on the different Bed in a Box mattresses and settled on this one and I am happy to say that I made the right choice. I was moving when it came so I left it in the box for about a week and a half before I opened it and I was pleasantly surprised how it sprang to life in just a few minutes and within a few hours it was at it's full size. The only suggestion I would have for this company would be to have a discussion with UPS about expectations of delivery. The day it was scheduled to be delivered, per UPS tracking code, it showed as being on the truck and then later in the day it showed as being in the terminal for a future delivery. I called UPS and they told me it would come the next day. I made it a point to hang out in the lobby of my condominium and when UPS came the driver had 1 small box. When I asked him if he had another package he hesitated. As soon as I said it would be a large, heavy box the driver asked me if my unit was #10. And when I said yes he told me it was buried on the truck and he would have to dig it out. It was easy to see that he didn't intend to deliver it so they could contact me and tell me I had to pick it up. Needless to say, I was quite disappointed in UPS and the lazy driver whose route I was on. Pangea A++ UPS D
So far so good . Really do not feel the cooling part of it.
We received our bed quickly and it took about 20 minutes to unpack it and replace our current mattress. After a little over a month of sleeping on the mattress, I was very satisfied with the comfort. However, my wife found it a little too firm for her taste. When I reached out to request a refund, I was preparing myself for a "fight" to try and return the mattress and get a refund. Boy, was I surprised! Martin responded immediately and made the return and refund process as painless as possible. I have not received customer service like that in a long time and it was such a refreshing experience!
bought two of these. ive had the first one now for about 9months. liked it so much I bought a second one. I read the reviews and paid attention to the construction of the numerous different bed in a box mattresses. this is the best mattress you can buy in a box PERIOD!! I absolutely love it!
I purchased the Queen size Pangea mattress & I have to say that it is well built, great quality & materials. I had never had a mates before with copper & it does help to keep you cool at night if you are somebody who sweats. I experienced top notch customer service like no other!! Awesome, awesome service! I have no regrets! And if you buy at the right time, you may be able to catch a great deal!!
I really want to like this bed. To just lie on it is wonderful. No aches or pains in the am (didn't have before but many reviewers mention so adding here.) I waited for a few months to review because the first weeks were awful. I asked Alexa after the first night and 'she' said I woke 17 times and asked what time it was!
I don't have perspective on traditional beds as I have spent the last 20 on a soft-sided water bed. That is the definition of sleeping 'cool'. You can wear pajamas in the winter and still not over heat. But you cannot move these beds and changing linens is a pain.
I keep the room cool (first year EVER to use the air-conditioner) with a fan overhead and one blowing across. No issues with overall body temp but the heat under my hip (side-sleeper) wakes me 3 or more times a night. I can change positions and go back to sleep but that is not a good night. I often resort to moving upstairs to a couch.
Decent bed. Not hot like another foam bed we have purchased in the past. I’m a side sleeper, and found that my arm gets numb due to the firmness. Overall I’d recommend at least to try it out.