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City Mattress sells a variety of mattresses, including name brands like Serta and Sealy, and its own proprietary options City Mattress brand. With locations across New York and Florida, they get good marks on customer service overall, but there are some concerns around the durability and price value of some of the products sold.
One of most popular mattress brands, both the Nectar and the newer Nectar Lush are all-foam mattresses that focus on universally comfortable medium and medium-firm profiles, and most customers find these mattresses to be both pressure relieving and supportive. This is a brand to consider with great differentiators: a full year trial and a 'forever' warranty, quality materials for the price, optional white glove delivery, a competitive pricepoint, and 'Buy Now, Pay Later' financing through Affirm. From the UK? See our review for the UK version.
Based on our aggregated reviews and our scoring method, we recommend Nectar in this match up!
See Our Full Review of Nectar
Understanding customer feedback can be a great relief when spending hours searching for the right product. Unfortunately, customers don't always have good things to say about these mattresses. Some have immediate comfort, but othere have complaints. If you are contemplating ordering, see below for more specifics that may be helpful.
Some folks feel good with the support in these mattresses, but others have been less than pleased. For those that have tender backs already, do some added reading to make sure the mattress you buy fits you.
The customers have mixed thoughts about edge support on these mattresses. Some feel positive about the mattress supportiveness across the surface, but others had problems with dipping along the sides.
We all want a mattress that lasts 10 years or more, and when our mattress starts to hurt our backs after a few months, we feel swindled. However, now more than ever, it is getting harder to find lasting comfort. With more companies than ever, companies fighting for profit at the demise of quality. When it comes to these mattresses, some sleepers had issues with durability. Not every customer experiences durability problems, but do some extra reading to make sure that your choice works for your body.
Customer reviews and feedback is a great way to get a perspective on buying a certain mattress. Reviews at their best can accurately showcase the takeaways, both positive and negative, of a product. However, trying to find the perfect brand for you by wading through all of the reviews isn't always easy. But, with understanding the customer review and sentiment data across the industry -- customers are some of the most pleased with these mattresses.
Mattress support is the secret to waking up refreshed in the morning. You want a mattress that makes you feel refreshed and doesn't cause back aches. These mattresses do well supporting your spine.
For those that like sitting on the side of the mattress, edge support is very important. These mattresses are supportive along the edges and don't suffer from too much contouring versus the center.
Bowling Ball & Density Tests
A popular item among readers, the bowling ball test provides a good indication of firmness while also showing evenness of support across the mattress. If a mattress doesn't have even response, some may find the mattress uncomfortable. Luckily, these mattresses have good ratings here and shouldn't have that as a problem.
Longevity, along with initial comfort, is the most important factor in selecting a new mattress. Getting up to a decade of use out of a mattress is well rated in terms of longevity. That said, some factors that affect durability are sleeper size and material quality. These mattresses do a great job with durability overall. That said, some with heavier bodies may experience a slight decrease in durability.
Get an Instant Discount for Nectar: Get $399 Of Free Accessories
I called City Mattress in Henrietta while I was on my way home on the NYS Thruway. The salesperson Eric was very knowledge and efficient when I inquired about models and pricing. I was so pleased at the ease of speaking with him that I decided to get off the Henrietta exit on my way home. When I walked in the store I was greeted by Eric and he showed me the mattress we had discussed. I noticed a different model close by that I was interested in because it was a similar model to the others I have for my kids. I asked for the best price, he gave me a great deal and that was it. He set up delivery for the next day and I was out of the store in less than 20 minutes. The delivery guys were also on time and they also asked if they should remove their shoes which is nice because most contractors do not and it's annoying. Overall, this was my first time buying from City mattress and it won't be my last. I actually called another sore in the area I had bought three mattresses from before I called City and the sales guy was short and not helpful. Their loss! Nice job City Mattress and thank you Eric!View More Reviews
I purchased the 'Red' mattress a year and a half ago. The guy (can't remember his name, was the Manager) was nice, but I wanted a pillow top and he convinced me I wanted the 'Red.' He assured me it would be better for my fibromyalgia. He also told me that it would feel warm for awhile, but would wear off. The heat is still there, worse with hot flashes and I get lower back pain when sleeping on it. I paid over a thousand dollars for a full, not at all happy with it! Don't be swayed by salesmen! Get what you want, then you only have yourself to blame if you're not satisfied.
We have a defective mattress and we're told we were out of luck! I don't understand why City Mattress did not stand behind their product. I never write reviews but when my husband is sleeping in a crevice the size of a canoe and I'm sleeping in the equivalent of a kayak, I can't ignore it. We've had two 'lemons' now and this mattress was sold under warranty and we paid for the upgrade from our old defective one. Now here we are again with a lemon with no one to help. So sorry we gave them another chance. I wish they would just make it right.
The sweetest dreams happen on a city mattress after you drown your sorrows with five bubble teas from Tai Chi next door. I had a good experience purchasing my own mattress from one of the Buffalo locations, so I brought my friend in Rochester here, and pretended I wasn't secretly just trying to get bubble tea from next door. I've actually been in here twice but the aforementioned occasion was the only time we bought anything and she is extremely happy with it too. I mean the mattress. But that also.
Adam Miller was great to work with. He was very knowledgeable and showed us an array of mattresses . Adam was not pushy and we felt very comfortable with him and walked out feeling positive about our purchase. Adam also gave us a discount on our mattress as we saw an ad in paper that would reduce the original price of our deal. The delivery guys were awesome and nice. City Mattress is the place to buy your mattress and have sweet dreams! Deb K
My hubby & I went shopping for a mattress. We all know how overwhelming it can be so many choices recommendations from family & friends we were dreading it! But we were Fortuante to be greeted by Luciano Ricci@ the Naples store on 4296 Tamiami Trail N He helped us choose the correct mattress for our personal needs. Then he told us we will receive a call to deliver mattress and pick up old one. Which we did first thing in morning so nice didn't have to wait around. Then I was given a time window of of 3 hours. To my surprised the driver arrived early. The deliver men where very professional, neat and took out old mattress replace with new took about 10min. Such a pleaseure all went very smoothly. I highly recommend CITY MATTRESS and to see Luciano Ricci
Great people, great selection. Let us lay on basically every mattress in the store and knowledgeably talked to us about each one. Very happy with our experience here.
After purchasing the wrong size mattress & box spring encasement covers due to miscommunication on my part as well as the sales associate's part, I called the store and spoke with the manager, Mike and he agreed to exchange the wrong size for the correct size even after I had opened the packages. Mike was kind, compassionate, and flexible with the exchange. In addition, while talking to him during the transaction I asked about pillows and he took the time to show me a few options that he thought would work for me. He was a wealth of knowledge and I even ended up leaving with the most comfortable pillow I've ever owned in my life! Thank you Mike, this is exactly the way a business and customer service should be handled.
We had not bought a mattress in number of years and were anticipating making a difficult decision because there are so many different styles and price ranges. Gary is an excellent sales person who really knows the products and listens to the customers' needs. I think we were in and out of there in a half hour with exactly the right purchase. The delivery was also extremely efficient. While we were there, we also talked to another sales person and to the manager. This is a really well operated business, very customer oriented. No pressure sales; we were asked a lot of questions to ensure that we got the right mattress. We are very satisfied. So nice to experience professional customer service.
Thank you to Mike for working with me to get a different bed. And thank you to the salesperson that helped me, Janelle Harris. She was very kind, patient and knowledgeable and if she was unsure, her coworker, John Ogletree was able to answer my questions, I had a lot of them. I'll update this review after sleeping on the mattress a couple weeks. I would recommend the Jefferson Road store and ask for Janelle or John. City Mattress really does want to make you happy!
David was great. Explained to him we hate our bed and have bad backs, etc. He hooked us up with the City Mattress Sequoia Queen Plush/Firm. WE LOVE THIS BED! Can't thank you all enough. What a great place to buy a mattress!
I could not be happier with the service here. Mike is a mattress scientist. He seriously knows his stuff and genuinely cares about finding a mattress you'll love. What a breath of fresh air compared the cold, disinterested car salesman types at other mattress stores. Save your time and go straight here.
I worked with Gary at the Henrietta location and he was amazing he knew the product better than anyone I have ever spoke to about a mattress he was very helpful and knowledgeable plus gave me a screaming deal.... I had a warranty issue with an older mattress and he took care me exceeding all of my expectations!!!!
Mike was great. Very knowledgeable and no pressure. Very quick delivery. I know we're we will be going when we need to purchase another mattress. Great experience!
Sleep is important which makes picking out your mattress a very significant decision and can be stressful, but my wife and I was put at ease by Gary who was patient and willing to take the time to show us all our options and answers all our questions. He was extremely knowledge and honest with us and made our experience pleasurable. They have a wide selection of mattresses which is nice because you can compare the different styles making sure you make the right decision..
This place will by far EXCEED your expectations - we live in Orlando, where there is not a City Mattress, and we love the service, quality and selection so much that we drove 150 miles to West Palm to get our latest mattress. After horrible experiences and pushy salesmen at the big chains - this family owned business blows the competition away. Gary was excellent - he and the whole staff make the whole process - easy and refreshing. I wouldn't buy a mattress anywhere else. Repeat customers for life for us!
I normally would not think to write a review on a mattress store. How boring can that be? BUT, my experience at the North Palm store was outstanding. I went into the store needing two beds and needing delivery in two days. I worked with John. I told him what I was looking for and what I did not want in a mattress. He immediately went to work showing me what I wanted in the price range that I was working with. No high pressure, no switch and bait, just a very nice experience. Prior to visiting this store, I did a comparison quote at one of the nearby national chains. This City Mattress store beat them in price and in-store service. Hands down, no question about that. The delivery was on time and the guys were super friendly and set up the head boards without being asked to do so. I don't think it gets much better than that! I would certainly recommend this store. I can see why other folks are giving this store a 5 star rating. They work hard at giving great service. Keep up the good work folks!!
Mattress stores are on damn near every corner, where to do business? Our experience with this City Mattress location was nothing short of stellar. We needed a special height box spring and sales associate Vicki Tallini was knowledgeable as to the solution, and they had this not so typical item in stock. Excellent price (we had done some research), yes delivery is included, yes they'll take the old box spring out. We ordered it about 3PM on a Thursday and they are delivered it and in place by 10AM Friday. Impressive. Can it get better (you may ask) and the answer is a resounding YES! Delivery was by Delvyn and Robert; they called before arrival and went above and beyond in their service. Without asking they completed the headboard installation that was half done by our movers, waited while those allusive dust bunnies (although our home is immaculate!) that hide under a bed were hunted and captured, and HELPED get the bed skirt in position before putting the mattress in place. All pleasant and with a smile! Drive past those stores named Giant, Firm, Discounter, Warehouse, and the King too. Head to City Mattress; a beautiful store, large inventory, excellent pricing and exceptional sales and delivery associates.
Wide selection, unpressured shopping experience, on-time and professional delivery, what more could you ask for? It's hard to tell what a mattress should cost with all the media advertising and "discounts", but we got a chance to try a range of prices in the general style we wanted, and John gave us information without trying to influence our decision. I would recommend this location to any one.
Vicki is the one to see if you wish make a purchase at City Mattress. She is knowledgeable, outstanding personality, not only interested in making sales but cares about your needs first. and, returns phone calls almost immediately. I like that in a sales person. Highly recommend Vicki and this location. The Best!!!
We came in from NY and needed a new mattress immediately. As we pulled in to the lot we were told by a lady that they are so nice to do business with. As we entered the store we were greeted by a wonderful lady named Vicki. We told her our requirements and within a half hour we chose exactly what we came for. The delivery we were told would be today on a Monday and we would get a call in the AM. Everything went as planned and we couldn't be more pleased. This place is top notch. We did go to Macy's prior and were told it takes a week. I wish this place was in NY!
Very good experience with City Mattress. They were not pushy, very professional, and the delivery was fast and on time. Would recommend them to anyone.
I went here to get a bedroom set and a mattress. The saleswoman (Carol) was great. She was very knowledgeable and did not try to pressure me in any way. I ended up getting a bedroom set and a "luxury firm" mattress. After sleeping on it for 2 months I decided it was too firm so I went in and a different great salesman (Chris) helped me find one in the same price range which wasn't so firm. So besides having a very large selection of mattresses and bedroom sets they also let you exchange a mattress in the first 3 months if you aren't happy (with a very reasonable $100 delivery fee). I didn't think I was going to have to use it but I'm really glad that they have this happiness guarantee.
We shopped for our new mattress last Sunday. The staff was very helpful, yet not too "Salesy" as I have experienced at some stores, hence the reason we tried a new store. Our salesman was quite helpful and gave us as much time as we needed (which surprisingly wasn't all that long for something as big as choosing the right investment). I would definitely go there again.
Wonderful service from the minute we walked in! We were shown several options and the rep was pleasant the entire time. He was very attentive and gave us a great deal. The store was clean, well lit and the displays were very appealing to the eye. Thumbs up. We'll be back for more!
Carol helped us and was so generous! We got a great mattress that looks like it will last a while. We got a 1 year no interest deal that helped so much!
I needed a new mattress because of water damage in my apartment. When I went into the store I didn't know what I was looking for but Theresa was so helpful and amazing, she knew what I needed and what I wanted more than I did. She had the best recommendations for me and had me lay on the beds for 5 min, which I had never had anyone have me do before, and it really helps you get a sense of the right bed for you. Because of the damage in my apartment my landlord was paying for the mattress and Theresa was beyond helpful in that aspect as well and could not have made the process any easier for me. The guys that delivered the mattress were also so nice and professional and were in and out in less than 5 minutes. Everything was fantastic and I would recommend everyone go to City Mattress.
Very disappointing. We purchased a bed just to return it within the allowed time period. The second bed is awful, and now we are stuck. Bed one felt amazing at the store. We spent over $2800. After a few nights, the sleeping areas sank drastically. We returned to the store to test another bed made by the same manufacturer because it was the next in line regarding firmness. We went more firm hoping to eliminate the potential to sag. (They no longer carry this brand which is made locally. A reviewer actually had the same issues we are having, and the manufacturer got involved-and failed). The sales rep made a snide comment that it likely due to my wife's pregnancy that the bed wasn't a fit for us. Hmmm...I'm not pregnant and the opposite side of the bed reacted the same way. Bed 2 delivered 4 hours early. They waited for my wife to arrive at the agreed time just to be rude and question why she wasn't ready earlier. He was intimidating; sticking folded up paperwork in her face to sign. This bed is horrible. I went to City Mattress expected the Cadillac of beds just to receive a Yugo. We purchased our children's beds at Extreme Discount mattress with low expectations and ended up with a better customer service experience and more comfortable beds at the fraction of the price. Just this week I had reps from City Mattress take a look at our bed. Our mattress needs to settle yet another inch for it to be considered abnormal. You literally have to put effort in to roll to the middle of the bed. All beds settle, I understand, but how does at $2000+ bed go lousy after 2-3 years? City Mattress cannot do anything except perhaps give me a new bed at a lower price. So basically I would have to buy another over priced bed from a company I don't trust and potentially have 2 king sized lemons? I asked that a manager call me to talk pricing and to schedule a visit and haven't heard anything the next day as requested. "We stand behind everything we sell. That's our commitment to you" is City Mattress's motto. Do you think my experience reflects this mantra? I would not suggest shopping here at all.
Salesman (Chris) was helpful and professional in helping us choose the right bed. Gave us plenty of time to decide without pressure. Overall great shopping experience.
Walked in looking for bookshelves or a desk but they don't sell any...but Theresa was a gem and sold us two awesome pedestals...stop in and ask for her.
Excellent service. The sales associate was incredibly knowledgeable and nice. My wife and I had shopped at several other locations and had a good feeling when we walked in. We left with everything we wanted and needed.
I had an excellent experience at the location on Sheridan in Amherst. I was there near the end of March 2018. My sales associate Theresa was fabulous! I went into the store knowing what mattress I wanted. A splurge...the Tempur Pedic Cloud Supreme. I compared it to another Tempur model just to be sure I was getting the right firmness. Theresa insisted I take all the time necessary to be sure and was so patient and helpful. I did not feel pressured in the least. I have now slept on my new mattress for almost a week. ABSOLUTELY love it!!! Highly recommend City Mattress. Great friendly service.
I purchased a mattress from city mattress after they may beat a price on one I found at Bon-Ton. I should've stuck with the one I found at Bon-Ton! I paid more money than I have ever paid for a mattress and it is awful! It sunk in the middle and it is far from the firm mattress I was told it would be. Very dissatisfied, will not go back!
I've had two really nice experiences at City Mattress so far. The first was when my partner and I were out and about looking for a specific bed frame model and gathering ideas. We stopped in City Mattress on a whim and had an excellent experience with Joe. He was able to tell us more details about the bed we had in mind, such as where it was made, its construction, and feedback he had heard about it. He showed us other options and made us really think about what we were looking for in a bed when it had more so been something we were mulling around. My partner and I ended up going back to the same brand we liked and totally unrushed we were able to browse its catalogs since we didn't see anything on the floor that struck us. We didn't make a purchase that day but the impression left was very positive. It wasn't so much sales as giving us the information so we could make the right choice for ourselves. As others have said, the sales person gave us space to think, which we needed. Ultimately that great customer service is what brought us back to City Mattress knowing we were ready to buy this time. We knew the bed frame we wanted and it was a matter of narrowing down mattresses. The sales person showed us a number of options, telling us about the various bed constructions and durability, figuring out what we wanted and needed. The lower priced options were on equal level as the higher priced and we didn't feel pressured to swing toward something pricier. He also gave us space to think and try, to narrow down. We walked out feeling confident with the bed and frame we chose. The nice thing was be able to pick a delivery time and day, and they that don't charge you to for extra trips, which is nice since we were told bed frame would be in at a much later point. The salesperson said both could be delivered at the same time but my partner and I wanted off our old rock. Our mattress set was delivered a week later with no problem. The guys were in and out and we were able to carry on with our day as planned. The bed frame was 4-6 weeks but it ended up being 8 weeks, which was the only ding in the process. Once again the guys were fast and efficient. I love our beautiful bed and frame! I would highly recommend this company.
I am writing to tell about my VERY POSITIVE experience with this store this week. My son is a UB student. We had very little time to furnish his room. We were told to go to City Mattress by a friend. The salesman Joe was so nice, professional, and a pleasure to work with. They had free next day delivery and called with the delivery time which was exactly the time they came. The delivery men were so polite and asked if they should take their shoes off before entering the house ( even though it was a dumpy college house!). They set up the frame and mattress in minutes. We even found a lamp on sale there to go in the room. I don't usually write reviews, but when something goes so smoothly you must let it be known.
Excellent customer service. Joe Cuddahee showed me all the mattress in my (low) budget, and let me choose the best one for me. Purchasing was easy and efficient, and delivery was the same. I would buy here again in a couple of years, and would highly recommend to friends and family.
In from out of town recently to help my 86-year-old Mom move out of her Amherst condo and down to Texas. She was moving limited items long-distance. What to do with the old queen mattress set? Some junk luggers wanted as much as $175 to take it to the dump! I called City Mattress, where she had purchased the set 8 years ago, and the kindly clerk who answered -- Jacques -- said they'd come and get it for $35, which sounded a more reasonable fee. The two young men who arrived to take the mattress and box springs were so sweet! Such good customer service! I had no problem tipping them as they were fast, efficient, and did not complain, despite the fact it was a walk-up and raining outside. Too bad such a nice mattress will end up in the landfill, but "nobody takes used mattresses anymore" (due to bed bugs, etc.). Very helpful team here at City Mattress! Don't hesitate to buy a mattress from them!
Was pleasantly surprised after my experience at City Mattress this past weekend. Was searching for a mattress for my sister who is moving into her first off campus college house, so our need was for something cheap yet durable to last her a few years. Upon entering, the store gives you the impression that it probably doesn't have any college type mattresses but this is a misconception. We told one of the workers exactly what we needed and two reasonably priced options were shown. We ended up going with a decent full size mattress that came to $405 including the bed frame. Judging from the quality, I think the price could have been dropped down into the 3's. The edge support isn't superb. Delivery is free as well, but not same day delivery so make sure you come in a few days before you need the mattress delivered. The store itself has other products besides mattresses. Upstairs, there is a section with furniture that isn't cheap but is definitely worth taking a look. I don't know if the quality of the mattress is as good as other stores in the area sell but time will tell! My favorite part about the customer service here was that we were given some time to think it over and breathe without a salesperson breathing down our neck That's hard to find but definitely helped win us over!
pleasantly surprised and verrry happy that the man and i stopped into City Mattress on Sheridan this past holiday weekend, as we were in search of a new mattress to cradle our world-wearied bodies. we thought for sure that it would be out of our price range, and that we would be ignored as we had been at the previous two mattress shops we visited. Joe Cuddahy is THE MAN. go in, ask for him, prepare to get great customer service. he didn't balk a single second or flinch at our meager budget (of course i want a lusciously soft Prana Sleep mattress, but the corner's been a tad slow lately due to the windchill, ya know?), and he was very patient as he taught us about mattress firmness and whatnot. all in all, we got an A-MAH-zing new mattress set for UNDER our budget, and we even came out with a sturdy new frame and high quality, warrantied mattress pad in the deal. and it was delivered the very next day...BOOM! i LOVE going to sleep now. its really awesome when a 'local' business respects its customers and treats them right.
Terri is such a gem, we highly recommend her and appreciate her kindness and helpfulness while shopping for a new bed! She took so much time with us and helped explore which options would be best. She was so sweet and helped us make a great selection for my mom. Terri is so wonderful and we will recommend her to all of our family and friends. She is the best!!!
This mattress changed our lives for the better! It is absolutely the perfect firmness and temperature. We had a queen bed for so long and desperately needed a king since our baby sleeps with us. We couldn’t afford the insane prices out there so we took a chance on Nectar and boy did it pay off.View More Reviews
This mattress is so comfortable! I really can’t get over it. We bought it when we moved to our new house. It was perfect timing as it came in the exact day that we moved in. My wife was stressed at the idea of shopping for a mattress in person so being able to do everything online made it super easy. Delivery was quick and setup was incredibly easy. We bought a King. It’s a really comfy bed - not too firm, not too soft. I appreciate that it comes with a nice cover. Lastly, company communication has been great.
I have several properties and I have bought them for each. They are delivered right to your door and so incredibly easy to set up. They come wrapped in a vacuum sealed plastic and come in a bag! a bag!!!!. You simply take the rolled up mattress out cut the outer plastic and unroll it on the bed frame, then cut the inner plastic and within moments, the mattress fluffs up. I gave mine about 4-5 hours and then I made the bed and it is comfy! The number one comment I get on my rental reviews is how comfy the beds are! This is a WONDERFUL deal and a super wonderful bed. The folks at Nectar are amazing and very responsive. If you are looking for a new mattress, don’t hesitate ordering this one.
I was very hesitant to buy a mattress without trying it out first, but I did a lot of research and decided to take the risk. I tried several different styles of memory foam mattresses in stores and I’d say this falls right in the middle. It’s not too hard, and not too soft. I sink in just enough to feel supported, but not so much that it’s difficult to move. It took me about two weeks to adjust to it. I was stiff in different places, but after a month, I sleep much more soundly, I wake up less in the middle of the night, and I’m not sore in the morning. I am very pleased with our purchase.
There are a few things that you should always buy in person to check for quality.
Fresh fruit. Diamond rings. Cars.
Up until a few months ago, I would have added mattresses to that list. Wasn’t that one of the morals of “Goldilocks and the Three Bears”? Most of us were taught that the moral was that a life of crime does’t pay and you really shouldn’t be sneaking into other people’s houses - especially if they are bears -“ but another, often overlooked moral was “not every mattress will feel JUST RIGHT. Try before you buy.”
When I saw Nectar’s claim of a mattress with optimal comfort, I was skeptical. What worked for Mama Bear and Papa Bear wasn’t what worked for Baby Bear.
But Nectar’s business model intrigued me as did their pricing structure. And if their mattress didn’t work out, I would return it and they would donate it to charity. Win-win.
I’m happy to report that Goldilocks was wrong. There are some mattresses that are JUST RIGHT for everyone. This is one of them. My husband and I both sleep well on our King mattress from Nectar. The quality is fantastic. The business model is sublime. And my bank account is happy that I didn’t spend a small fortune on a bed.
So I guess you could say we’re living happily ever after.
Unlike Goldilocks. Who really shouldn’t have broken into the bears house.
Experience in the company was very good. In addition to speaking our language, the company, the type of mattress, when tailored to the needs of our family to describe the features of nectar mattress, took us an extra effort to understand or did. When the mattress has arrived, we were very impressed by the quality. Hari was perfect. We’ve been sleeping very well. Very strong recommendation
Well, this mattress has been nothing but good to us. I used to wake up with lower back pain and would be stiff for the first 30 minutes or so out of bed. After two nights of sleeping on this mattress, my back pains were gone and I am sleeping better than I have in years. Trust me, this is the solution for your sleeping issues.
I hate mattresses and I think the whole industry is a sham. I hate the cigarette smell of the mattress salesperson at Sleepy's who tries to sell me on a bed I try, then, as soon as I try a different bed, starts telling me why that bed, not the other, is the best. I think the stores are sleazy. My cousin bought a mattress from Nectar and I thought, why not, since they have a no cost try-out that is so long, plus, I needed my old bed taken away. I love the bed. No really, the bed is outrageous and the customer service person must have checked back with me four times after my order. This was so much better and easier than any other mattress I bought. The mattress feels so good and smells wonderful, fresh. I’m telling my parents and sisters and cousins on Staten Island to buy one.
I’m really glad my friend told me about Nectar. I was working through a research process and was encountering other brands that advertised more. My wife and I had slept on a Tempurpedic, but we were looking for something a little more comfortable and hopefully less expensive. Nectar had great prices and amazing mattresses. Our research had us comparing alot of brands. It was very hard to understand differences sometime but the NECTAR team answered questions for me over the course of about a week and were very forthright. I didn’t think about sleep trials or comfort guarantees or bed bug guarantees or foam types, cover types, anything really until the Nectar folks educated me. It has been 30 days sleeping on the mattress and I just received this request in my email for a review. Honestly, I feel like I one upped everyone and have a better mattress for a better price. That’s their language I think, but it stuck. It’s really comfortable and feels better. I know the mattress is healthy because I researched this part in depth and only wanted a mattress with little chemical production. If you have any questions about buying these things, ask their customer service, they’re great at their jobs and actually seem to care. I never felt like they were trying to sell me. They sounded really busy by the way at the office when I called and when I asked, they said they had just gotten some press on being 100% employee owned and rated very highly and could barely keep up with orders. Ours arrived in three or four days I think to St. Louis and it looks like it shipped Fedex from the West Coast.
The best purchase in a long time. This mattress is a total win. I recommend this mattress if you’re looking for something at a good price yet comfortable. I am currently 6 weeks into my trial and so far so good.
The mattress arrived 3 days after I placed my order. As described it arrived in a nice nylon bag with convenient handles to carry it up the stairs. The mattress unrolled nearly flat immediately, and expanded what appeared to be fully in just a few minutes. There was some minor off gassing that dissipated within 24 hours. We also have a Tempurpedic memory foam mattress. In terms of price and quality, I prefer the Nectar.
We love bed and company people were very helpful and friendly. Funding was automatic and I was very well treated and respected. My mother has asked for a new mattress and let her buy a nectar, as well as price and financing are very good and the bed has an excellent guarantee that does not end.
It comes in a bag all vacuumed sealed. It works great on my bad back! It doesn’t have any weird funky smells. The mattress exterior covering seems really high quality and luxurious! Have been sleeping on it for over 3 months and have never slept better.
Alright. Let me just start by saying until I bought this mattress I had TERRIBLE back issues that made me immobile at times. My partner and I decided it was time to upgrade our mattress because we felt like we couldn’t sleep on a queen size mattress without being on top of each other. When our Nectar mattress arrived we were SO excited and it seemed to good to be true and were about to be ready to send it back. Boy, were we proven wrong. I no longer have back issues, at all. When we sleep in the bed together it’s like I have my own bed. I also have a hard time falling asleep in any other bed that isn’t this one. In this bed as soon as I lay down I pass right out. If you want a quality mattress that is extremely comfortable and will make you sleep like a baby, buy this mattress.
Well, we were asked to give a review and normally I do not. I also did not want to give a review for a bed that I did spend "time" in.
So, it has been 30+ days now and I LOVE IT! I love it because I do not get up in the morning with joint pain in my shoulder and hip. No aches or pains...I sleep well...and my husband says the same thing. I also stay nice and cool at night. I absolutely would recommend NECTAR to my family and friends...I actually already have. And a 2 thumbs up for their customer service. I received it on time and in great shape. All around a AAA+ company to work with. I even put them on MY facebook page!
We purchased this mattress for my son’s room, and he loves it. It was super easy to buy and it was delivered right to our door. It was really easy to set up as well! I absolutely love the way it feels and I find myself lying in my son’s bed now. We’re actually thinking of getting one for ourselves. Oh, and thanks for all the great follow-up.
We do not purchase mattresses often and our last was bought perhaps a decade ago. Ordinarilly, I would never purchase a mattress without trying one in a store. My mother is in palliative care and I have not had time to visit a store so I researched delivery options and was impressed by the reviews and ratings of the Nectar mattress. I decided to try the bed since the return is so easy and no cost. I am so happy. Anyone thinking about a mattress should try Nectar. They say the mattress is constructed with different foams than others, but it is the airflow I noticed the most, despite the very solid feel of the construction. The company said this was the most comfortable mattress and I laughed at first when I heard this, but it is actually true.
I've owned the Nectar Mattress for about 8 months now and it's the best purchase I've made for my back‚ The last few mattresses I’ve used sleep well for about 5.5-6hrs and then the backache would kick in and I knew it was time to get up.
With Nectar, I simply don’t want to get up !! I sleep the whole night. I’ve actually changed my sleeping habits, go to bed earlier to get more rest and wake up rejuvenated. To some this all may sound cliche and I think it does to me also, but I honestly have to say that this mattress has made a difference in the way I sleep and wake each morning.
Best of all, they have a 365 day guarantee, if you don’t like it, return it.
Absolutely love this thing! Buying mattresses online is such a gamble, but we hit the jackpot with this one. We bought a king and it’s so comfortable. The mattress arrived compressed and it was super easy to set it up. Very little odor or smell. I recommend it to anyone that is willing to listen.
I’m not exaggerating when I say this is truly one of the best major purchases of my life. By now, you may have heard the hype about the company Nectar. Or perhaps you’re stumbling onto their product for the first time. Either way, you should go ahead and click *Buy* right now. Seriously. Even if you’re not 100% sure about `em. You’ll understand why by the end of this review.
Last year, my wife and I started mattress shopping. We were upgrading from a queen to king. We had so-so mattresses in the past and wanted to do it right, find something that really worked for both of us. You know the cliche: “you spend a third of your life in bed”? Yeah, well it’s true. Now, my wife has woman hips, I am thin and straight. Also cliche. We thought we needed a customizable bed to be truly comfortable, so we tried a SleepNumber. Bad mistake. It really is just two zippered air mattresses, with no localized back/hip support.
So we returned the SleepNumber (for which we had to pay shipping, but I suppose it was worth experimenting). Shortly afterward, I stumbled upon Nectar. As a new company, they didn’t yet have a large online presence. Then I saw the 365 day return policy and said, hey, why not?
One week later, we received our package in the mail. It came vacuum-sealed so we carefully cut the seal and it literally “popped” into place. Instant sleep-ready. Slapped on the sheets and proceeded to sleep like babies. One year later, we are still very happy customers.
Here are the specific reasons for my piling it on:
1 - Free shipping. What?!
2 - The no-hassle 365-day trial. If you don’t like it, you get a full refund. This was a HUGE factor for me, ordering from an online-only company and not yet knowing what firmness was ideal for us.
3 - Forever warranty is NOT pro-rated. Any covered defects, they replace the full value. This is highly unusual, as far as I know.
4 - No boxspring needed. I built my own platform bed and it works great. Plus, their warranty doesn’t require a boxspring, unlike many other companies.
5 - A single level of firmness has managed to satisfy both my wife and me. I’m still surprised, considering my wife has curvy hips and I don’t. But neither of us has had any back or neck pain.
6 - No middle men, hence, significantly lower prices. Funny as it sounds, this is a novel concept in the mattress industry. I don’t know if the typical industry markup is as astronomical as T&N claims, but it’s certainly a ripoff.
7 - The mattress definitely supports “relations”
8 - The whole shopping experience was just easy. Sleek, modern website and email. Clear policies and pricing. Immediate shipping information.
9 - I received a handwritten thank you note from Nectar. Can’t remember the last time that happened with an online purchase.
The only downside I’ve encountered: some fitted sheets these days are a hair too big for this mattress, even for the thicker 11” model. But it’s not Nectar’s fault. It’s because most mattress companies make a gimmick out of 20-layer, 100-inch thickness, and sheet manufacturers have followed suit. For what it’s worth, we ended up with the L.L. Bean Pima Cotton Percale fitted sheet and it worked out nicely.
Yes, this mattress is on the “firm” side but like I said, it’s worked for two (healthy) people with very different body types, which makes me wonder how much marketing hype goes into plush vs. firm. If you’re a side sleeper, I highly recommend a thick pillow, thicker than you may be used to.
Nectar has grown by leaps and bounds recently. And prices have increased ever so slightly since we bought our mattress last year, but it is still one of the best values in the industry. I hope they can manage to maintain their business ethic, great return policy, and pricing. These are what really sold me.
My experience with Nectar has just been flawless. It didn’t take me much time to make the online purchase. The shipping was also very fast. Excellent experience!
After months of research into a new mattress an intro to nectar popped up. I took several weeks comparing my choices to nectar and with help from their customer service (2 thumbs up for them) I chose nectar. I have no regrets. My husband and I have the best nights sleep, the mattress is plush and extremely comfortable and stays cool throughout the night. The warranty is exceptional and the customer service is great. I am very happy that I chose Nectar and would recommend them to anyone.
I first purchased this twin sized mattress for my guest room. My mother found it really comfortable and it was her first experience sleeping on a Nectar. I have slept on it a few times as well and it is amazing! I am going to order a bigger one for myself! The bag showed up super fast, and it was so neat to see how huge it got when we took it out to let it expand. I really like the design and the way this mattress breathes. It feels much higher quality than my last mattress. Definitely worth the price!
I’m like a teenager again (almost 54 now) not wanting to get out of bed. The only bad thing I can say about it is that I don’t want to leave it. This mattress seems like it is going to last forever, that’s maybe why Nectar offers a lifetime warranty. This is one of the most comfortable mattresses we’ve ever slept on! Definitely worth the price. I HIGHLY recommend this product to everyone.
I do not provide reviews and am often very busy. My focus is on things that do actually matter, not reviews. When I received the request for a review I believed it would be good and important to share my experience. As my wife’s back has been hurting for years we have been to very many doctors and my wife is on cortisol and flexeril medications for pain. We were recommended the Nectar mattress by her Chiropractor and thought that was silly, being reccomended a mattress, but her Osteopath also recommended the mattress and we decided to learn more. The sories seemed quite incredible, so we researched the materials and company. We did not find much advertising but there seems to be very much word of mouth and the company representative confirmed that most of the mattresses are sold by recommendation. I thought the company was new but it had been around selling madical beds and I believe that is why their foams seem denser. The company suggested we apply for medicare reimbursement by receiving a prescription for the bed from my wife’s physician and incredibly, her insurance paid for the full cost of the bed. My wife’s takes far less medication for pain in the 30 days since we began sleeping on the bed and she is happier and well rested and this means I am also happier and better rested. It is a most comfortable bed and feels quite unique and enjoyable to rest upon. I have asked Parna’s mother if she would also like one.
I’ve been sleeping on this mattress for a month and it has changed me- I highly recommend this mattress. It’s so comfortable. I couldn’t be happier for the price I paid. Well worth it!
It really is a dream to sleep on. My husband doesn’t want to leave the bed. Thanks for inventing this bed. This mattress saved my back. For the first few nights I thought it was just really comfortable. After a few nights when my back pain disappeared, I realized it was more than just comfort, it was a life saver. We really had been sleeping on an unhealthy bed. I highly recommend it to anyone looking for a comfortable mattress and is looking for help with back pains.
Perfect amount of firmness and softness. I would recommend this mattress to anyone who has back problems l have had many back surgeries and is equal to the much higher priced memory foam mattress. This bed is just super.
Nectar is like a secret you may not want to share with just anyone..
I’ve been sleeping on the mattress with my fiancee since we had it delivered on April 19th. We can say that after almost two months that this mattress is fantastic. We have it directly on our carpeted floor and cannot feel the floor, even when we jump with our whole bodies and slam onto the bed. We found it slightly softer than our previous mattress (that’s just our opinion though). Overall, we are extremely happy with the purchase, so much so that we bought a twin mattress for our daybed downstairs.
So far the new mattress has been great! My wife and I are finally enjoying sleeping through the night. I just love this mattress. After the first night, I was pain-free. I just couldn’t believe the difference. It’s soft and also very supportive. I can finally stand up straight right out of bed, haven’t done that in a lot of years. Amazing product!
I never, ever, thought of mattresses. I just bought whichever felt good at the store and was in the price range and probably bought a new one twice now since leaving my parent’s home in 1997 and my Dad used to remind me that a mattress should be changed every 8 years. My boyfriend mentioned Nectar and I like that they will send a new cover if I need it, plus they have a really long Warranty and I think a few pretty famous people have recommended Nectar. Wow. It really is incredibly comfortable and just feels like a whole different experience. My boyfriend loves the new mattress and doesn’t even snore anymore. I like feeling cradled by the bed when we relax or even more, have fun. It’s great.
I wanted to make sure that I could easily return this mattress if I didn’t like it. There is no way this mattress is getting returned. It really is magic! Within 2 days, I felt a good 10 years younger. I’m able to fall asleep faster, and I feel much more rested when I wake up. I don’t think that even during workouts, I’d feel as good as I do when resting on my Nectar. I love the way the mattress sleeps and it is wonderful to relax on the Nectar.
I haven’t slept this well since a long time ago. The first time I laid down, it was quite nice and I do not mean to sound like an advertisement, but it was like sleeping on a cloud. We felt very supported but had no sense of pressure points and it was as if the mattress lifted us in some way. It is a very unique feel. They offer a free return and we tried the mattress because it seemed no risk,, but who want to return it? We are sleeping better so for us, that would be crazy. I can feel the air breath through the airflow channels and the cover is quite supple and buttery. Very impressed and will recommend to others.
I needed to find an affordable, yet good quality mattress. The mattress arrived quickly. It was very easy to set up because literally all you have to do is unroll it and remove the plastic wrap as you roll and that’s it. This is my first memory foam mattress and so far I definitely prefer it to my traditional mattress. .
So so comfortable! I loved the idea of getting a bed rolled up in a bag and delivered to me. I followed the instructions in setting it up and it was so so easy! I aired it out for a few days and when I finally lay on it, it was an absolutely amazing feeling. I guess that’s what happens when you finally get a good mattress. I’ve been sleeping on it for 3 months already and I absolutely love it!
First time I bought a mattress online. I have had it for about a week and I love it. This mattress is so comfortable. It’s like you melt when you lay down, not sure how else to describe it. I am a super satisfied customer. Great value too! Why would I spend so much more at one of those mattress stores, when I can have this? Keep it up Nectar. Highly recommend it to anyone that needs a new mattress.
I’m a rough sleeper, and I have had back and neck pain from sports. I could not believe the comfort of this bed. It was soft yet supportive, and the worst part about my Nectar is although fully rested, I get upset when I have to wake up. It literally makes me want to stay in bed all day. Like clouds!!
I had to wait three days past delivery date. No stock more company said of Queen. I requested rush and they did and bed arrived. Very nice but why wait. Mother lives with us and cares for son and she did not like that they did not also sell box spring. When late the company did offer a discount and received a call from manager who seemed to care. Bed well priced and very nice quality.
Alright. Let’s just say I’m a problem sleeper (insomniac) with chronic back pain. Spring mattresses tend to cause pressure points, and I overheat on memory foam/pillowtops. I’m also working with a pretty tight budget. It HAS GOT to be possible to get a good sleep AND have enough money to eat in the morning. So I did my research, checked out websites, and bit the bullet and bought a Nectar. If you’ve done your research you know what I’ll say next: The bed arrived within a week, unpacking it was a tickle (watching that flat plastic-wrapped slab turn into a full mattress made me grin), and I didn’t notice any chemical smell. To lay on, there’s nothing like it. firm, supportive, but with just enough bounce to feel like a “quality” bed and just enough “sink” to be cushy. Here’s the thing though: the first night I woke up feeling like there was some pressure on my hip, and neck (I sleep on my side, and wake up on my stomach most nights). same deal second, third night. but it’s a 365 night trial, so I decided to give it some time before returning it. Glad I did! the bed just needed some time to break in, and I needed to get used to it. Now I can confidently say that this, every night, is the best sleep of my life. better than the tempur (sink in and overheat) mattress, and it even edges out the (ludicrously expensive and mechanically complex) Sleep Number bed. Support where I need it, soft enough to feel luxurious, not to mention it wicks heat wonderfully and I don’t wake up sweating anymore. All In All, It’s perfect, just remember to really get into that 365 night trial so the bed can break in and you can get used to it.
y’know, like a good pair of shoes.
If you’re on the fence, Just do it. the trial is solid, the warranty is honest (and lacking all that fine print), and the bed is simply superior to anything I’ve tried.