Slumber Search is supported by readers. Some links on Slumber Search are referral links. If you use one of these and buy something, Slumber Search may make a small amount of money. More info.
City Mattress sells a variety of mattresses, including name brands like Serta and Sealy, and its own proprietary options City Mattress brand. With locations across New York and Florida, they get good marks on customer service overall, but there are some concerns around the durability and price value of some of the products sold.
Nature's Sleep has been in the mattress game for a while -- and their average prices are a bit more expensive than others on the list. However, they have an eco-friendly touch that ensures that what you are buying is good for you and your environment. Their big differentiator is gel foam, which provides an added layer of support to aching joints.
Based on our aggregated reviews and our scoring method, we recommend Natures Sleep in this match up!
See Our Full Review of Natures Sleep
Figuring out the takeaways from customers can be a great eye-opener for shoppers. Unfortunately, customers don't always have good things to say about these mattresses. Some are happy with the feel and comfort of their mattress, but others complain about how it feels for them. If you are considering purchasing, make sure to get more information below.
Some customers don't like the kind of support these mattresses provide. Though many find these mattresses comfy initially, if you are heavier in build, do some added dilligence before purchasing.
For those that need longevity in their edge support., some customers report that these mattresses don't work for them on edge support.
We all want a mattress that is going to last over a decade, and when our mattress is instead something crummy that causes us pain after only a year, this is the worst. However, it is much more difficult to find a durable mattress nowadays than in years past. With more types of products than ever before, some brands aren't investing as much in quality. In terms of these mattresses, some sleepers report durability concerns. Longevity issues aren't a guarantee, but make sure sure that you read up on the specifications to make sure your choice works for you.
Some reviewers describe these mattresses as very comfortable for them., but others have not been as comfortable with them. Sleepers were mostly positive, but there were some negatives that they described. Read on for customer reviews and the specifics.
Folks usually think that mattresses that are good at support are always firm, but when we talk about support, we're talking about supporting the the body properly no matter the firmness. These mattresses are well rated for their supportiveness for the average customer, but rarely, some customers are not always happy.
These mattresses have good quality edge support, which is great for those that like to sit on the side of the mattress or sleep close to the sides of the mattress.
Bowling Ball & Density Tests
Some reviewers use the bowling ball test to measure if mattresses are good at providing support to the spine. These mattresses do a good job at supporting the spine overall, but some folks rarely may experience some discomfort.
Mattress shoppers are on the hunt for highly durable mattresses. However, with some out there looking to ship more beds rather than making the right mattress, finding a mattress that lasts can be tough to get. Overall, these mattresses are some of the most durable based on the reviews and the product specifications. For the average sized sleeper, they will last 7 - 12 years. If you are heavier than average, you may find that your mattress lasts slightly less long.
Check the Prices For Natures Sleep: Get Today's Prices
I called City Mattress in Henrietta while I was on my way home on the NYS Thruway. The salesperson Eric was very knowledge and efficient when I inquired about models and pricing. I was so pleased at the ease of speaking with him that I decided to get off the Henrietta exit on my way home. When I walked in the store I was greeted by Eric and he showed me the mattress we had discussed. I noticed a different model close by that I was interested in because it was a similar model to the others I have for my kids. I asked for the best price, he gave me a great deal and that was it. He set up delivery for the next day and I was out of the store in less than 20 minutes. The delivery guys were also on time and they also asked if they should remove their shoes which is nice because most contractors do not and it's annoying. Overall, this was my first time buying from City mattress and it won't be my last. I actually called another sore in the area I had bought three mattresses from before I called City and the sales guy was short and not helpful. Their loss! Nice job City Mattress and thank you Eric!View More Reviews
I purchased the 'Red' mattress a year and a half ago. The guy (can't remember his name, was the Manager) was nice, but I wanted a pillow top and he convinced me I wanted the 'Red.' He assured me it would be better for my fibromyalgia. He also told me that it would feel warm for awhile, but would wear off. The heat is still there, worse with hot flashes and I get lower back pain when sleeping on it. I paid over a thousand dollars for a full, not at all happy with it! Don't be swayed by salesmen! Get what you want, then you only have yourself to blame if you're not satisfied.
We have a defective mattress and we're told we were out of luck! I don't understand why City Mattress did not stand behind their product. I never write reviews but when my husband is sleeping in a crevice the size of a canoe and I'm sleeping in the equivalent of a kayak, I can't ignore it. We've had two 'lemons' now and this mattress was sold under warranty and we paid for the upgrade from our old defective one. Now here we are again with a lemon with no one to help. So sorry we gave them another chance. I wish they would just make it right.
The sweetest dreams happen on a city mattress after you drown your sorrows with five bubble teas from Tai Chi next door. I had a good experience purchasing my own mattress from one of the Buffalo locations, so I brought my friend in Rochester here, and pretended I wasn't secretly just trying to get bubble tea from next door. I've actually been in here twice but the aforementioned occasion was the only time we bought anything and she is extremely happy with it too. I mean the mattress. But that also.
Adam Miller was great to work with. He was very knowledgeable and showed us an array of mattresses . Adam was not pushy and we felt very comfortable with him and walked out feeling positive about our purchase. Adam also gave us a discount on our mattress as we saw an ad in paper that would reduce the original price of our deal. The delivery guys were awesome and nice. City Mattress is the place to buy your mattress and have sweet dreams! Deb K
My hubby & I went shopping for a mattress. We all know how overwhelming it can be so many choices recommendations from family & friends we were dreading it! But we were Fortuante to be greeted by Luciano Ricci@ the Naples store on 4296 Tamiami Trail N He helped us choose the correct mattress for our personal needs. Then he told us we will receive a call to deliver mattress and pick up old one. Which we did first thing in morning so nice didn't have to wait around. Then I was given a time window of of 3 hours. To my surprised the driver arrived early. The deliver men where very professional, neat and took out old mattress replace with new took about 10min. Such a pleaseure all went very smoothly. I highly recommend CITY MATTRESS and to see Luciano Ricci
Great people, great selection. Let us lay on basically every mattress in the store and knowledgeably talked to us about each one. Very happy with our experience here.
After purchasing the wrong size mattress & box spring encasement covers due to miscommunication on my part as well as the sales associate's part, I called the store and spoke with the manager, Mike and he agreed to exchange the wrong size for the correct size even after I had opened the packages. Mike was kind, compassionate, and flexible with the exchange. In addition, while talking to him during the transaction I asked about pillows and he took the time to show me a few options that he thought would work for me. He was a wealth of knowledge and I even ended up leaving with the most comfortable pillow I've ever owned in my life! Thank you Mike, this is exactly the way a business and customer service should be handled.
We had not bought a mattress in number of years and were anticipating making a difficult decision because there are so many different styles and price ranges. Gary is an excellent sales person who really knows the products and listens to the customers' needs. I think we were in and out of there in a half hour with exactly the right purchase. The delivery was also extremely efficient. While we were there, we also talked to another sales person and to the manager. This is a really well operated business, very customer oriented. No pressure sales; we were asked a lot of questions to ensure that we got the right mattress. We are very satisfied. So nice to experience professional customer service.
Thank you to Mike for working with me to get a different bed. And thank you to the salesperson that helped me, Janelle Harris. She was very kind, patient and knowledgeable and if she was unsure, her coworker, John Ogletree was able to answer my questions, I had a lot of them. I'll update this review after sleeping on the mattress a couple weeks. I would recommend the Jefferson Road store and ask for Janelle or John. City Mattress really does want to make you happy!
David was great. Explained to him we hate our bed and have bad backs, etc. He hooked us up with the City Mattress Sequoia Queen Plush/Firm. WE LOVE THIS BED! Can't thank you all enough. What a great place to buy a mattress!
I could not be happier with the service here. Mike is a mattress scientist. He seriously knows his stuff and genuinely cares about finding a mattress you'll love. What a breath of fresh air compared the cold, disinterested car salesman types at other mattress stores. Save your time and go straight here.
I worked with Gary at the Henrietta location and he was amazing he knew the product better than anyone I have ever spoke to about a mattress he was very helpful and knowledgeable plus gave me a screaming deal.... I had a warranty issue with an older mattress and he took care me exceeding all of my expectations!!!!
Mike was great. Very knowledgeable and no pressure. Very quick delivery. I know we're we will be going when we need to purchase another mattress. Great experience!
Sleep is important which makes picking out your mattress a very significant decision and can be stressful, but my wife and I was put at ease by Gary who was patient and willing to take the time to show us all our options and answers all our questions. He was extremely knowledge and honest with us and made our experience pleasurable. They have a wide selection of mattresses which is nice because you can compare the different styles making sure you make the right decision..
This place will by far EXCEED your expectations - we live in Orlando, where there is not a City Mattress, and we love the service, quality and selection so much that we drove 150 miles to West Palm to get our latest mattress. After horrible experiences and pushy salesmen at the big chains - this family owned business blows the competition away. Gary was excellent - he and the whole staff make the whole process - easy and refreshing. I wouldn't buy a mattress anywhere else. Repeat customers for life for us!
I normally would not think to write a review on a mattress store. How boring can that be? BUT, my experience at the North Palm store was outstanding. I went into the store needing two beds and needing delivery in two days. I worked with John. I told him what I was looking for and what I did not want in a mattress. He immediately went to work showing me what I wanted in the price range that I was working with. No high pressure, no switch and bait, just a very nice experience. Prior to visiting this store, I did a comparison quote at one of the nearby national chains. This City Mattress store beat them in price and in-store service. Hands down, no question about that. The delivery was on time and the guys were super friendly and set up the head boards without being asked to do so. I don't think it gets much better than that! I would certainly recommend this store. I can see why other folks are giving this store a 5 star rating. They work hard at giving great service. Keep up the good work folks!!
Mattress stores are on damn near every corner, where to do business? Our experience with this City Mattress location was nothing short of stellar. We needed a special height box spring and sales associate Vicki Tallini was knowledgeable as to the solution, and they had this not so typical item in stock. Excellent price (we had done some research), yes delivery is included, yes they'll take the old box spring out. We ordered it about 3PM on a Thursday and they are delivered it and in place by 10AM Friday. Impressive. Can it get better (you may ask) and the answer is a resounding YES! Delivery was by Delvyn and Robert; they called before arrival and went above and beyond in their service. Without asking they completed the headboard installation that was half done by our movers, waited while those allusive dust bunnies (although our home is immaculate!) that hide under a bed were hunted and captured, and HELPED get the bed skirt in position before putting the mattress in place. All pleasant and with a smile! Drive past those stores named Giant, Firm, Discounter, Warehouse, and the King too. Head to City Mattress; a beautiful store, large inventory, excellent pricing and exceptional sales and delivery associates.
Wide selection, unpressured shopping experience, on-time and professional delivery, what more could you ask for? It's hard to tell what a mattress should cost with all the media advertising and "discounts", but we got a chance to try a range of prices in the general style we wanted, and John gave us information without trying to influence our decision. I would recommend this location to any one.
Vicki is the one to see if you wish make a purchase at City Mattress. She is knowledgeable, outstanding personality, not only interested in making sales but cares about your needs first. and, returns phone calls almost immediately. I like that in a sales person. Highly recommend Vicki and this location. The Best!!!
We came in from NY and needed a new mattress immediately. As we pulled in to the lot we were told by a lady that they are so nice to do business with. As we entered the store we were greeted by a wonderful lady named Vicki. We told her our requirements and within a half hour we chose exactly what we came for. The delivery we were told would be today on a Monday and we would get a call in the AM. Everything went as planned and we couldn't be more pleased. This place is top notch. We did go to Macy's prior and were told it takes a week. I wish this place was in NY!
Very good experience with City Mattress. They were not pushy, very professional, and the delivery was fast and on time. Would recommend them to anyone.
I went here to get a bedroom set and a mattress. The saleswoman (Carol) was great. She was very knowledgeable and did not try to pressure me in any way. I ended up getting a bedroom set and a "luxury firm" mattress. After sleeping on it for 2 months I decided it was too firm so I went in and a different great salesman (Chris) helped me find one in the same price range which wasn't so firm. So besides having a very large selection of mattresses and bedroom sets they also let you exchange a mattress in the first 3 months if you aren't happy (with a very reasonable $100 delivery fee). I didn't think I was going to have to use it but I'm really glad that they have this happiness guarantee.
We shopped for our new mattress last Sunday. The staff was very helpful, yet not too "Salesy" as I have experienced at some stores, hence the reason we tried a new store. Our salesman was quite helpful and gave us as much time as we needed (which surprisingly wasn't all that long for something as big as choosing the right investment). I would definitely go there again.
Wonderful service from the minute we walked in! We were shown several options and the rep was pleasant the entire time. He was very attentive and gave us a great deal. The store was clean, well lit and the displays were very appealing to the eye. Thumbs up. We'll be back for more!
Carol helped us and was so generous! We got a great mattress that looks like it will last a while. We got a 1 year no interest deal that helped so much!
I needed a new mattress because of water damage in my apartment. When I went into the store I didn't know what I was looking for but Theresa was so helpful and amazing, she knew what I needed and what I wanted more than I did. She had the best recommendations for me and had me lay on the beds for 5 min, which I had never had anyone have me do before, and it really helps you get a sense of the right bed for you. Because of the damage in my apartment my landlord was paying for the mattress and Theresa was beyond helpful in that aspect as well and could not have made the process any easier for me. The guys that delivered the mattress were also so nice and professional and were in and out in less than 5 minutes. Everything was fantastic and I would recommend everyone go to City Mattress.
Very disappointing. We purchased a bed just to return it within the allowed time period. The second bed is awful, and now we are stuck. Bed one felt amazing at the store. We spent over $2800. After a few nights, the sleeping areas sank drastically. We returned to the store to test another bed made by the same manufacturer because it was the next in line regarding firmness. We went more firm hoping to eliminate the potential to sag. (They no longer carry this brand which is made locally. A reviewer actually had the same issues we are having, and the manufacturer got involved-and failed). The sales rep made a snide comment that it likely due to my wife's pregnancy that the bed wasn't a fit for us. Hmmm...I'm not pregnant and the opposite side of the bed reacted the same way. Bed 2 delivered 4 hours early. They waited for my wife to arrive at the agreed time just to be rude and question why she wasn't ready earlier. He was intimidating; sticking folded up paperwork in her face to sign. This bed is horrible. I went to City Mattress expected the Cadillac of beds just to receive a Yugo. We purchased our children's beds at Extreme Discount mattress with low expectations and ended up with a better customer service experience and more comfortable beds at the fraction of the price. Just this week I had reps from City Mattress take a look at our bed. Our mattress needs to settle yet another inch for it to be considered abnormal. You literally have to put effort in to roll to the middle of the bed. All beds settle, I understand, but how does at $2000+ bed go lousy after 2-3 years? City Mattress cannot do anything except perhaps give me a new bed at a lower price. So basically I would have to buy another over priced bed from a company I don't trust and potentially have 2 king sized lemons? I asked that a manager call me to talk pricing and to schedule a visit and haven't heard anything the next day as requested. "We stand behind everything we sell. That's our commitment to you" is City Mattress's motto. Do you think my experience reflects this mantra? I would not suggest shopping here at all.
Salesman (Chris) was helpful and professional in helping us choose the right bed. Gave us plenty of time to decide without pressure. Overall great shopping experience.
Walked in looking for bookshelves or a desk but they don't sell any...but Theresa was a gem and sold us two awesome pedestals...stop in and ask for her.
Excellent service. The sales associate was incredibly knowledgeable and nice. My wife and I had shopped at several other locations and had a good feeling when we walked in. We left with everything we wanted and needed.
I had an excellent experience at the location on Sheridan in Amherst. I was there near the end of March 2018. My sales associate Theresa was fabulous! I went into the store knowing what mattress I wanted. A splurge...the Tempur Pedic Cloud Supreme. I compared it to another Tempur model just to be sure I was getting the right firmness. Theresa insisted I take all the time necessary to be sure and was so patient and helpful. I did not feel pressured in the least. I have now slept on my new mattress for almost a week. ABSOLUTELY love it!!! Highly recommend City Mattress. Great friendly service.
I purchased a mattress from city mattress after they may beat a price on one I found at Bon-Ton. I should've stuck with the one I found at Bon-Ton! I paid more money than I have ever paid for a mattress and it is awful! It sunk in the middle and it is far from the firm mattress I was told it would be. Very dissatisfied, will not go back!
I've had two really nice experiences at City Mattress so far. The first was when my partner and I were out and about looking for a specific bed frame model and gathering ideas. We stopped in City Mattress on a whim and had an excellent experience with Joe. He was able to tell us more details about the bed we had in mind, such as where it was made, its construction, and feedback he had heard about it. He showed us other options and made us really think about what we were looking for in a bed when it had more so been something we were mulling around. My partner and I ended up going back to the same brand we liked and totally unrushed we were able to browse its catalogs since we didn't see anything on the floor that struck us. We didn't make a purchase that day but the impression left was very positive. It wasn't so much sales as giving us the information so we could make the right choice for ourselves. As others have said, the sales person gave us space to think, which we needed. Ultimately that great customer service is what brought us back to City Mattress knowing we were ready to buy this time. We knew the bed frame we wanted and it was a matter of narrowing down mattresses. The sales person showed us a number of options, telling us about the various bed constructions and durability, figuring out what we wanted and needed. The lower priced options were on equal level as the higher priced and we didn't feel pressured to swing toward something pricier. He also gave us space to think and try, to narrow down. We walked out feeling confident with the bed and frame we chose. The nice thing was be able to pick a delivery time and day, and they that don't charge you to for extra trips, which is nice since we were told bed frame would be in at a much later point. The salesperson said both could be delivered at the same time but my partner and I wanted off our old rock. Our mattress set was delivered a week later with no problem. The guys were in and out and we were able to carry on with our day as planned. The bed frame was 4-6 weeks but it ended up being 8 weeks, which was the only ding in the process. Once again the guys were fast and efficient. I love our beautiful bed and frame! I would highly recommend this company.
I am writing to tell about my VERY POSITIVE experience with this store this week. My son is a UB student. We had very little time to furnish his room. We were told to go to City Mattress by a friend. The salesman Joe was so nice, professional, and a pleasure to work with. They had free next day delivery and called with the delivery time which was exactly the time they came. The delivery men were so polite and asked if they should take their shoes off before entering the house ( even though it was a dumpy college house!). They set up the frame and mattress in minutes. We even found a lamp on sale there to go in the room. I don't usually write reviews, but when something goes so smoothly you must let it be known.
Excellent customer service. Joe Cuddahee showed me all the mattress in my (low) budget, and let me choose the best one for me. Purchasing was easy and efficient, and delivery was the same. I would buy here again in a couple of years, and would highly recommend to friends and family.
In from out of town recently to help my 86-year-old Mom move out of her Amherst condo and down to Texas. She was moving limited items long-distance. What to do with the old queen mattress set? Some junk luggers wanted as much as $175 to take it to the dump! I called City Mattress, where she had purchased the set 8 years ago, and the kindly clerk who answered -- Jacques -- said they'd come and get it for $35, which sounded a more reasonable fee. The two young men who arrived to take the mattress and box springs were so sweet! Such good customer service! I had no problem tipping them as they were fast, efficient, and did not complain, despite the fact it was a walk-up and raining outside. Too bad such a nice mattress will end up in the landfill, but "nobody takes used mattresses anymore" (due to bed bugs, etc.). Very helpful team here at City Mattress! Don't hesitate to buy a mattress from them!
Was pleasantly surprised after my experience at City Mattress this past weekend. Was searching for a mattress for my sister who is moving into her first off campus college house, so our need was for something cheap yet durable to last her a few years. Upon entering, the store gives you the impression that it probably doesn't have any college type mattresses but this is a misconception. We told one of the workers exactly what we needed and two reasonably priced options were shown. We ended up going with a decent full size mattress that came to $405 including the bed frame. Judging from the quality, I think the price could have been dropped down into the 3's. The edge support isn't superb. Delivery is free as well, but not same day delivery so make sure you come in a few days before you need the mattress delivered. The store itself has other products besides mattresses. Upstairs, there is a section with furniture that isn't cheap but is definitely worth taking a look. I don't know if the quality of the mattress is as good as other stores in the area sell but time will tell! My favorite part about the customer service here was that we were given some time to think it over and breathe without a salesperson breathing down our neck That's hard to find but definitely helped win us over!
pleasantly surprised and verrry happy that the man and i stopped into City Mattress on Sheridan this past holiday weekend, as we were in search of a new mattress to cradle our world-wearied bodies. we thought for sure that it would be out of our price range, and that we would be ignored as we had been at the previous two mattress shops we visited. Joe Cuddahy is THE MAN. go in, ask for him, prepare to get great customer service. he didn't balk a single second or flinch at our meager budget (of course i want a lusciously soft Prana Sleep mattress, but the corner's been a tad slow lately due to the windchill, ya know?), and he was very patient as he taught us about mattress firmness and whatnot. all in all, we got an A-MAH-zing new mattress set for UNDER our budget, and we even came out with a sturdy new frame and high quality, warrantied mattress pad in the deal. and it was delivered the very next day...BOOM! i LOVE going to sleep now. its really awesome when a 'local' business respects its customers and treats them right.
Terri is such a gem, we highly recommend her and appreciate her kindness and helpfulness while shopping for a new bed! She took so much time with us and helped explore which options would be best. She was so sweet and helped us make a great selection for my mom. Terri is so wonderful and we will recommend her to all of our family and friends. She is the best!!!
Very comfortable topper. Made a big difference sleeping and a lot less tossing and turning. Only complaint is the odor. It still has not gone away after three weeks. I am very sensitive to odors and have a keen sense of smell. The topper has a foam smell.View More Reviews
Opened the mattress topper and found a large 4 inch cut in the mattress topper (on the inside and not related to me opening the bag). Followed the instructions to give it 24 hours to open up and placed it on my bed. Slightly larger than my bed but within reason. Placed the enclosed mattress cover on the new mattress topper and my original mattress. The cover is smaller than the topper and had to be yanked to fit. The seam shows that it really is too small for the topper.
Either way, this is a trial to see if we want a new memory foam type of mattress but I would not buy this brand if their quality is this poor. I also would have no clue how to return this as it was smashed so tight and wrapped so tight to fit back into the box it was delivered would be impossible.
It took a few days to get used to the memory foam pad, but once i did i really like it - the density is just right. We have a new superfirm king mattress and this was the perfect combination to put on top to make the bed feel just right. I've only had this a month and am hoping that it keeps it's shape for some time, but even if i have to buy a new one, it will be cheaper than buying a whole new mattress that had the extra memory foam built in on the top. I put a regular quilted cotton mattress pad on top of the memory foam so it doesn't 'sleep hot' and is just right. I let the memory foam air out for a week before i put it on my bed and there is no chemical smell at all.
I was nervous about the smell that this mattress pad has mixed reviews on but desperate to get a chance at better sleep, due to severe neck and shoulder pain so I unwrapped and used it the first night after only 15 hours of airing/ expanding.. The odor was noticeable and certainly I would catch big quaffs of bad odor when I moved... So I decided to test my theory that if I " walked on the mattress cover in baby steps" over the day, about 4 different times, I would effectively squeeze out the odor and get fresh air into the cover. Well this intervention made s huge difference that the odor was not noticeable by my second night... So if you have a few minutes during the day of airing, try my method to see if it helps speed the airing process.. BTW: my neck and shoulder pain dropped by 60% within the 2 nights I used this... I used to dread going to bed but now I can't wait! ( placed this as a topper on a quality futon mattress). After further research, I am also going to cover my new topper with a waterproof mattress pad as research shows people lose at least a Pint of water every night and some of it soaks into the foam... I learned a lot about foam toppers and all bed types from the blog called "Sleep like the dead". ( I am sleeping on the futon b/c our bed is 16 yrs old and the futon is more new and is a high quality futon mattress.. Waiting to buy a new foam bed once I have saved all my penny's up.)
Very comfortable, great sleep until....my dog who has always preferred to sleep in his own bed discovered how much better my bed is to sleep on. Now I have to fight with an 80 pound dog for a few inches of space.......
We have a Number bed that has been uncomfortable almost since we bought it. Both my husband and I would wake up in pain, so we decided to research memory foam toppers. We found this one on Amazon at a fairly reasonable price compared to the ones on the Natures Sleep own website. Unfortunately it has not helped my aches and pains although we will continue to use it. It did not have an overpowering smell (and I am very sensitive to scents) and it was fully fluffed up in about 12 hours. We were not able to wait a full 24 hours to sleep on it so I was relieved it was full prior to then. I think our mattress is the real issue, not the topper so I am giving it 4 stars.
I am a long time user of memory foam bed toppers. I ordered this item because the dimensions and density looked perfect. Now, after sleeping on it for a week it is indeed just what I wanted. It is long enough and wide enough to fit my king size bed perfectly.
Very little prep, took out of box unrolled and let rest for a couple hours and it was ready for mattress cover and sheets.Guests say it was very comfortable sleeping, didn't shift or bunch. Also told me it did not make them feel hot. Great way to rejuvenate a tired mattress.
Both me and my wife are very in pressed by Nature's sleep Memory Foam mattress cover. I was a bit hesitant at first, but once I got it I didn't know how i ever got along without it. It's all but completely restored the softness to my worn out old mattress. It has made restless nights a thing of the past. Both my wife and I have not slept so well I years. Highly recommended.
We received this mattress topper as a wedding gift from my bridesmaid/best friend It has made all the difference for us and our sleep. It did smell a little at first, but we let it air for 24 hours and then there was very little residual odor. It doesn't bother me at all, and I tend to be very sensitive to smells and chemicals. As far as comfort, I wish we had bought this mattress pad a year ago! (We have two cats, and our cats really seem to enjoy the mattress pad too!) Our mattress is okay, but old, and kind of springy. The first night we slept on the mattress pad, we actually overslept. I woke up feeling well rested, which didn't used happen nearly as often as I would like. I'm only 29, but I have significant joint pain, especially in my left hip. It's been bad enough in recent months that I couldn't lie on my left side for more than 30 seconds. Now, with the mattress pad, I can lie on my left side without hardly any pain at all. My biggest problem now is that I don't want to get out of bed in the morning! I fall asleep faster, don't wake up in the middle of the night hardly ever (which used to be a big problem for me) and sleep later than I used to. For anyone who has trouble with joint pain or pressure points from their mattress, I highly recommend giving this topper a try! Bonus: the sheets still fit, no problem!
All the reviews we read said that the chemical smell of this topper was gone within a day or so. I expected some smell because it as memory foam, but the smell on ours was horrible. We placed it in the guest bedroom and even with the door closed the smell permeated the hallway. We had to open the windows to help eliminate the smell in the hallway. It took almost a week before enough of the smell was gone where we could move it to our bed. We have slept on it for a month and it is already losing its firmness. We bought this particular topper as it was suppose to be 4.5 density, but it is not performing like it. We can still smell the topper when we uncover the bed. For the money, we are disappointed with this topper and it definitely was not worth the money that we spent.
Updating after owning 1 year: This useless. It is kinda comfortable for a couple months. Then after that, it actually is worse than just an old mattress. The foam is cheap, and becomes worn out after just a few months. Don't waste your money or be fooled by the positive reviews. Most of which were paid for by the company.
This item is ok. It made my very firm, older mattress more comfortable, however, the "memory" bounce back lasts a couple weeks at best. It then just becomes, foam. There is a reason high quality foam mattresses and toppers cost more, because they are superior products. As I said, this product is ok. Still a little over priced for what you get. If you really want a foam topper, and can't afford a better quality one or a foam mattress, then this is a decent, lesser expensive alternative. But don't expect top quality at discount prices. You get what you pay for, and this is just ok.
We bought a new extra firm, king size mattress due to back pain. After a couple of weeks I thought the bed was just a little too hard. It was great for my back but my shoulders weren't so happy while side sleeping. It costs $150 to return the mattress and then you only get credit to exchange for another, more expensive mattress. This was an option, but in my opinion, not the best one. I ran across a review of the Nature's Sleep mattress topper. I bought the density and thickness that seemed good for our situation, and our problems are solved!
Some things others have mentioned-
1. The smell- yes, memory foam can have an odor. My experience with this topper is that it was very minimal smell and aired out within the first 24 hours as we let it come back to size. (It comes rolled tightly and vacuumed packed)
2. The height- It is 2.5" thick, so yes, it adds height to your bed, but we bought a low profile boxspring, and all is well.
3. Discoloration- our last bed had a memory foam topper attached. We have seen that memory foam products due tend to have a yellow color from exposure to light. This topper did have a few yellow discolored spots (in stripes almost) from areas where plastic wrap and tape were thicker. It won't show once it is on the bed, and is a natural thing that seems to happen to memory foam.
4. The cover- LOVE IT! It fits great over the topper, mattress, and mattress pad and feels great too.
5. Heat- We have not noticed any different in feeling hot with the topper on the bed.
Overall, seems like a great product for a great price. Highly recommend it! We have slept very well in the couple weeks since adding it our bed.
We were very hopeful when we ordered this seeing all of the other high reviews. As soon as the package arrived, we had our doubts. The foam was completely different than what was pictured. Instead of the off white, it was a dark grey. After the seller assured me that it was the same, just a different color, we put it on the bed. Three weeks into trying it, we finally removed it at 2:30 this morning. It was so hot and so soft that it was causing sleepless and restless nights. Very disappointed.
We received this mattress and followed the instructions. The one-page manual gives this disclaimer: "Memory foam may have a minor odor when the mattress topper is opened as a result of the unique manufacturing process. This odor is harmless..." This is an understatement! This mattress WILL (not may) have a strong odor. And that odor is NOT harmless; my wife got headache and I got a scratchy throat from our first night sleeping on it. It just smells like other memory foam pads made with formaldehyde and other carcinogenic volatile organic compounds. The specifications of the mattress on Amazon says CertiPUR-US approved. After our experience, I do not believe it! Where is the proof that the mattress that I received is CertiPUR-US approved? Nothing in the manual that I received states that! There is no included certification in the product.
Best decision I have ever made, I have an older spring mattress and was starting to get lower back pain after tossing and turning at night....did a ton of research and found this topper to be a good one with the higher density rating 3.5lbs - 4.5lbs. Lots of the toppers you see on here do not even mention their density and if they are only 2lbs - 2.5lbs you will fall right through and be wasting your money. This topper does not get hot like the older ones and is comparable to the gel toppers that way. I can actually sleep through the night now and I find that I did not even realize I had been getting horrible interrupted sleep for 10 plus years! I feel so much better now in the mornings and find myself wanting to lay down on my bed for 30min everyday right after work to take the pressure off my spine and decompress. I even got a personal call from the owner of Natures Sleep because I had found the topper on sale for $50 less right after mine was delivered, he credited me back $50 on my VISA without any issues.
Amazing product, amazing owner/developer and I would buy this again and again, if you don't have $800-$1,500 to spend on a new mattress right away, get the topper like I did and you will be amazed and how well you can sleep! I'm saving up now for a Nature Sleep mattress and it will be my next purchase. Don't be afraid to just buy it, stop looking up more info online and getting more and more confused....I promise you will not be sorry you purchased this topper. I am a real person, 32 years old Father of 2, 6'3" 200lbs that loves his sleep!!! Good Luck!
Not that soft - bought a cheaper version from Costco several years ago and it was MUCH better. If you have your thermostat set at 70 or less then the pad is stiff and hard. Also, the cover that was shipped with the unit was yellow and stained. GROSS
I am pregnant and purchased this topper to help with extreme hip pain. The topper came in a medium-sized box and was wrapped very tightly in plastic. My husband opened it and was blown over by the fumes. We decided to let it air out, not knowing how much time it would need. I gave it a solid week (out of necessity). We draped it over a chair outside during the day and brought it in our garage at night. It made the entire 3-car garage stink. After a week I was desperate for some pain relief from my hips & decided to try it on the bed anyway. I could barely take the smell. I slept on it for 3 nights. It does help take the pressure off my hips but it made my low back (near tailbone) hurt instead. Also, it feels like I am sleeping in a ravine. No sleep. I tossed and turned all three nights (currently up at 4am writing this review). Now I am terrified that I have ruined my regular mattress with toxic fumes. I hope the smell goes away. I have requested a full refund from the company....we'll see if they take it back.
Update: The company owner contacted me to try to make things right. I highly respect this as it is rare to receive good customer service. I changed my 1 star (described as "I hate it" by Amazon's rating system) rating to 2 stars (described as "I don't like it). I could not give it three stars ("It's okay") because it was not okay for me. I'm not out to ruin anyone's reputation. It did help with my hip pain, but it also did cause back pain. However, my mattress might also be the culprit to the foam mattress topper sinking. So, in all fairness, I can't blame it all on the mattress topper. I have no idea how it performs on a different surface. I cannot, however, adjust my opinion on the smell. It was just too much for me. But, this does not seem to be a consistent complaint with other users of this product, so maybe I'm particularly sensitive.
Seemed OK but the cover had yellow stains that looked like tape. Another review mentions this. Item arrived quickly but with no instructions or packing slip. There was a small tear in the foam (not from opening I guarantee). Decided to return rather than risk it my $200+
I was thinking it was a mistake to order this mattress. It had a strong smell and seemed too hard. But when I got out of bed after sleeping on it the first night I was amazed.
My feet were not pins and needles when I stepped out of bed. My
back felt great. No pain or stiffness anywhere on my body. I actually look forward to getting in bed at night and feeling the support and comfort this topper added to my mattress.
I still get a bit of the chemical smell sometimes but nothing too strong. The only thing I would do differently would be to order the slightly lower density. Research of toppers states a 4.5 or higher is for heavier people. (250 lbs). I think the 3.5 to 4 density would be better because I am a petite flower. Hahaha
Just received my new CA King 2.5" Mattress topper. After unpacking and letting topper air out and expand for 24-hours, I just slept on it for the first time last night. My husband & I both have tons of back, neck, shoulder and hip problems. He has arthritis (also has 2 artificial hips) and I do not. This morning I woke up after suffering so bad for so long and feel 75% better in just one night. My hubby says while topper is very comfortable, it will take him a lot longer to notice the difference due to his arthritis. I'll write another (updated) review later on when hubby sleeps on it for another few weeks. For me, I'm elated to finally have slept much more sound with less tossing and turning. I was able to get right out of bed in the morning and not feel so crooked. Would highly recommend this exact product. The 4.5 lb density is just the right amount of support for tall, heavier people without having to feel like you're sinking it. I also suffer from severe hot flashes and what I love about this topper is it does NOT make me hot. Yeay!!!
We left it, unfolded, in the garage for 4 days to remove any smell from the material. We gutted our pillow top mattress and replaced the foam within with this piece. What a difference and at a price that was a fraction of the cost to replace the whole mattress. I would do this again in a heartbeat.
I did the same as another reviewer, bought a firm bed but it was a bit too firm. I got the topper, a twin, because my husband was OK with the firmness of the mattress --we have a king. It is working great, the pressure points I felt from the regular mattress on my shoulders and hips has been softened by the mattress and I can again sleep on my back.. It's perfect for what I need and it's nice to know it is certified to have a low VOC emissions, no formaldehyde or prohibited phthalates and other materials that are toxic.
We bought this after reading all of the positive reviews. I was so excited to put this on the bed and finally get a decent night's sleep. We are on the 4th night of "trying" to sleep on it, and we both have had the worst sleeping experience ever. I have pain in my back, shoulder and neck that didn't exist prior to using it. It's coming off the bed today and we are going mattress shopping. It seems like a quality product and it is obviously good for some, but we are sadly disappointed. Our mattress has slight indentations from where we slept before. I read a review from a customer that stated the topper filled in the indentations and left her bed flat. This is not true. In fact, it seems to amplify the indentations by falling into them. You can both see and feel this. In addition, the mattress cover that came with it has stains that appear to have come from the factory.
Did a bunch of research and took the gamble of buying this pad with the hope of extending the life of an old mattress and it has paid off. The original mattress had been regularly flipped and rotated so any depressions were not extremely deep but noticeable to the eye. I'll be adding this to the new mattress when the time comes.
I was very Leary at first. Been sleeping on it for over a month now. It's great. Like buying a whole new bed. The slightest smell will go away... Really! It is not beige either! Its a grey color...this bugged me at first, just because I wasn't expecting that. It's worth the money. So happy with it.
Very Nice memory foam topper. I have a nice memory foam bed but needed a little extra support and this hit the spot.
Also mine was a nice topper is a nice grey color unlike many ive seen on here commenting.
Absolutely love this product, it is like magic . I ended up flipping over my extremely soft mattress, so that the hard part was facing up and put on the mattress topper. and put on the mattress topper. For the first time, we woke up with no aches and pains and no stiff neck. It's comfortable, and the perfect softness/hardness! Don't buy new mattress, you don't need one! Just got this . It's amazing!
We've owned the high end memory foam mattress and the more affordable widely advertised memory foam mattress. We weren't satisfied with either. We used the Cool IQ toppers on a standard mattresses with much better results. It worked so well we did it for all our bedroom sets. Continued lower back pain with memory foam, air, and standard mattresses. Combine the topper with a standard mattress and the lower back pain is gone.
The Natures Sleep Cool IQ topper has transformed a new mattress that was too firm into a mattress that is very comfortable. Before the topper I would wake up with stiff muscles and bad back pain. Now I'm sleeping much better with no stiffness and have little or no pain when I wake up. (I've suffered with a bad back all my life.) I like this topper because I don't sink into a hole as happens with some memory foam mattresses. Also, there has been no pungent odor. The day the mattress arrived I put it on my bed and slept on it that night with no problem. And feeling hot during the night has also not been a problem at all. For your information, I'm a side sleeper. It's been a great purchase!
This is a must have item for all us deployed service members. This makes the thin mattress with all the springs poking out feel like your comfy bed back home. This mattress pad shipped and got to me within 2 weeks of ordering which is impressive considering I'm down in austere Kenya. Best 119.00 bucks I've spent this year.
I was a little surprised that the foam was a dark grey instead of white or cream like all the posted pictures show. It did have a smell to it for the first several days but that has now gone away. I am sleeping much more comfortable.
I am the kind of person who is always cold, so I did not see a reason to buy a mattress topper with the "cooling" feature in the description (I have hypothyroid disease, so my body temperature drops at night more than most people). The first night I slept on this thing, I felt like was about to spontaneously combust! The second night, I cranked down the ac. My toes were freezing and my back was on fire. The mattress topper itself is quite comfortable, and seems to be made well. The off-gassing, normally associated with memory foam, was not that bad, it was really quite mild (my mom had one that stank for weeks). However, I tossed and turned all night on this thing to try and get away from the unbelievable heat. I understand now that the point of the cooling toppers is not necessarily to make you cool, but to keep most of the heat from collecting. This one will be returned. If you are the kind of person who can never stay warm, who knows, this may be a good choice for you.
My purchased of this product was due to a review stating that they had purchased a few different toppers and this one was the best they had experienced. This was my first topper. My first night sleeping there were a couple of immediate noticeable positives, I did not need a pillow between my legs while on my side and I didn't need any extra pillows. It was the most comfortable I had felt in many years. I have had shoulder and neck pain for three years and after the first night of sleep it was immediately diminished. My husband has had hip pain for over a year and immediately noticed an improvement just lying down, after 3 nights his hip pain was gone. Obviously our mattress was the cause of pain. This is well worth the investment!
I purchased the topper in hopes of delaying having to buy a new mattress and so far so good. I've only slept on the topper 3 nights but have I've noticed a difference in my back pain--it's a lot better. If it helps for the next few months, it will be worth the investment.
VERY pleased with the item, as well as my entire experience with this company! The memory foam is amazing, and definitely beat my expectations! (First time bed topper purchase ever! Makes an old mattress from my grandparents [circa 1970's], itself--like a bedrock from flinstones--hard, feel like a brand new luxury pillowtop!) The company offered me very great customer service when I needed to contact them regarding my purchase; very satisfied with their product backing on quality and also their very timely response with customer inquiry. Thank you greatly!! (Saved me $1,300+ on a new King mattress!)
This is the second time I've purchased this topper, which should tell you something, since I don't buy mediocre twice. I did a lot of research before buying and found that it was more about the density than the thickness of the topper itself. Since I've had the other one for several months now, I can tell you that it is both comfortable and durable. My only complaint is about the scent. It lasted a little longer than I expected, but it did fade away completely after a few days. All in all, it's a great product.
We are enjoying the extra support , however I do not believe that "cool " can be achieved in any foam topper . Also a chocking smell when we opened the package , it disappeared after a couple of days.
I've had back problems for the last couple of years. I would wake up every morning with pain and it would take me an hour to get pain free again. I decided to try a foam mattress but it was a bit hard. Bought this topper and it has made all the difference. So far no back pain and it is soooo comfortable, not too hard/soft. I'm hoping this trend continues.
My husband and I are sleeping much better. The topper is extremely comfortable. It takes about an hour or two to fluff up after being folded in the packaging. All of the crease marks come out eventually.