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City Mattress sells a variety of mattresses, including name brands like Serta and Sealy, and its own proprietary options City Mattress brand. With locations across New York and Florida, they get good marks on customer service overall, but there are some concerns around the durability and price value of some of the products sold.
Eight Sleep is at it again! After creating the only smart mattress in a box, they have recently launched a new smart, tempurature regulating mattress, named 'The Pod.' With an active grid on the top layer that can either cool or heat the sleeper based on the bed's current temperature, the pod keeps you perfectly cozy all night long. Additionally, with a contouring, medium-firm memory foam design, it really is a gadget-lover's great night sleep!
Based on our aggregated reviews and our scoring method, we recommend Eight in this match up!
See Our Full Review of Eight
Some folks were completely satisfied with their new mattress, but others had issues with the feel. Even though there are those that like these mattresses, overall they have lower customer satisfaction than average. Read on if you are considering buying for more information on the mattresses.
Support isn't equal to firmness. Support is great if it aligns the spine and leads to a healthy night's sleep. Unfortunately, these mattresses have some mixed reception when it comes to support. Most customers are comfortable with the support right after purchase, but some folks felt like support was lacking over the long term.
For those that like to sit on the side of their bed, even edge support is essential. These mattresses do well with edge support at first, but some may find that it doesn't work for them over time.
Finding a highly durable mattress is great, and when our mattress is something that instead gives us pain over a short term, this is terrible. However, it is much more difficult to find a durable mattress nowadays than in years past. With more choices than ever, many companies are sacrificing quality to make a quick dollar. When it comes to these mattresses, unfortunately, they have some sleepers who have reported durability issues over a short time. That doesn't necessarily mean that durability issues will happen to everyone, but make sure to read up more before buying.
These mattresses are given high ratings from customers, which means that based off of recent and overall customer sentiment these mattresses have great percentages of positive feedback. This gives a good beginning point for seeing if this brand will work for your body -- read on for more specifics.
Having support is extremely important to the feel and comfort of a mattress and whether it helps alleviate back pain. These mattresses do a good job at support for their firmness specifications. This means that these mattresses should make you rest easy!
Most customers report that they are satisfied with the edge support of these mattresses. This means that you'll feel the same amount of support on the sides of the bed as the center and the mattress will give you additional surface area to sleep on.
Bowling Ball & Density Tests
Some online reviewers use the bowling ball test to measure firmness. These mattresses do well at keeping consistency across the mattress surface without many quality issues, which is great for customers that are concerned about support.
Longevity, along with initial comfort, is the most important factor in selecting a new mattress. Getting 7 to 12 years out of your mattress is good in terms of durability. However, there are a lot of factors like body type and quality control that can affect durability. These mattresses do a great job with durability overall. However, some folks that have heavier bodies may find a slight decrease in longevity.
Check the Prices For Eight: Get Today's Prices
I called City Mattress in Henrietta while I was on my way home on the NYS Thruway. The salesperson Eric was very knowledge and efficient when I inquired about models and pricing. I was so pleased at the ease of speaking with him that I decided to get off the Henrietta exit on my way home. When I walked in the store I was greeted by Eric and he showed me the mattress we had discussed. I noticed a different model close by that I was interested in because it was a similar model to the others I have for my kids. I asked for the best price, he gave me a great deal and that was it. He set up delivery for the next day and I was out of the store in less than 20 minutes. The delivery guys were also on time and they also asked if they should remove their shoes which is nice because most contractors do not and it's annoying. Overall, this was my first time buying from City mattress and it won't be my last. I actually called another sore in the area I had bought three mattresses from before I called City and the sales guy was short and not helpful. Their loss! Nice job City Mattress and thank you Eric!View More Reviews
I purchased the 'Red' mattress a year and a half ago. The guy (can't remember his name, was the Manager) was nice, but I wanted a pillow top and he convinced me I wanted the 'Red.' He assured me it would be better for my fibromyalgia. He also told me that it would feel warm for awhile, but would wear off. The heat is still there, worse with hot flashes and I get lower back pain when sleeping on it. I paid over a thousand dollars for a full, not at all happy with it! Don't be swayed by salesmen! Get what you want, then you only have yourself to blame if you're not satisfied.
We have a defective mattress and we're told we were out of luck! I don't understand why City Mattress did not stand behind their product. I never write reviews but when my husband is sleeping in a crevice the size of a canoe and I'm sleeping in the equivalent of a kayak, I can't ignore it. We've had two 'lemons' now and this mattress was sold under warranty and we paid for the upgrade from our old defective one. Now here we are again with a lemon with no one to help. So sorry we gave them another chance. I wish they would just make it right.
The sweetest dreams happen on a city mattress after you drown your sorrows with five bubble teas from Tai Chi next door. I had a good experience purchasing my own mattress from one of the Buffalo locations, so I brought my friend in Rochester here, and pretended I wasn't secretly just trying to get bubble tea from next door. I've actually been in here twice but the aforementioned occasion was the only time we bought anything and she is extremely happy with it too. I mean the mattress. But that also.
Adam Miller was great to work with. He was very knowledgeable and showed us an array of mattresses . Adam was not pushy and we felt very comfortable with him and walked out feeling positive about our purchase. Adam also gave us a discount on our mattress as we saw an ad in paper that would reduce the original price of our deal. The delivery guys were awesome and nice. City Mattress is the place to buy your mattress and have sweet dreams! Deb K
My hubby & I went shopping for a mattress. We all know how overwhelming it can be so many choices recommendations from family & friends we were dreading it! But we were Fortuante to be greeted by Luciano Ricci@ the Naples store on 4296 Tamiami Trail N He helped us choose the correct mattress for our personal needs. Then he told us we will receive a call to deliver mattress and pick up old one. Which we did first thing in morning so nice didn't have to wait around. Then I was given a time window of of 3 hours. To my surprised the driver arrived early. The deliver men where very professional, neat and took out old mattress replace with new took about 10min. Such a pleaseure all went very smoothly. I highly recommend CITY MATTRESS and to see Luciano Ricci
Great people, great selection. Let us lay on basically every mattress in the store and knowledgeably talked to us about each one. Very happy with our experience here.
After purchasing the wrong size mattress & box spring encasement covers due to miscommunication on my part as well as the sales associate's part, I called the store and spoke with the manager, Mike and he agreed to exchange the wrong size for the correct size even after I had opened the packages. Mike was kind, compassionate, and flexible with the exchange. In addition, while talking to him during the transaction I asked about pillows and he took the time to show me a few options that he thought would work for me. He was a wealth of knowledge and I even ended up leaving with the most comfortable pillow I've ever owned in my life! Thank you Mike, this is exactly the way a business and customer service should be handled.
We had not bought a mattress in number of years and were anticipating making a difficult decision because there are so many different styles and price ranges. Gary is an excellent sales person who really knows the products and listens to the customers' needs. I think we were in and out of there in a half hour with exactly the right purchase. The delivery was also extremely efficient. While we were there, we also talked to another sales person and to the manager. This is a really well operated business, very customer oriented. No pressure sales; we were asked a lot of questions to ensure that we got the right mattress. We are very satisfied. So nice to experience professional customer service.
Thank you to Mike for working with me to get a different bed. And thank you to the salesperson that helped me, Janelle Harris. She was very kind, patient and knowledgeable and if she was unsure, her coworker, John Ogletree was able to answer my questions, I had a lot of them. I'll update this review after sleeping on the mattress a couple weeks. I would recommend the Jefferson Road store and ask for Janelle or John. City Mattress really does want to make you happy!
David was great. Explained to him we hate our bed and have bad backs, etc. He hooked us up with the City Mattress Sequoia Queen Plush/Firm. WE LOVE THIS BED! Can't thank you all enough. What a great place to buy a mattress!
I could not be happier with the service here. Mike is a mattress scientist. He seriously knows his stuff and genuinely cares about finding a mattress you'll love. What a breath of fresh air compared the cold, disinterested car salesman types at other mattress stores. Save your time and go straight here.
I worked with Gary at the Henrietta location and he was amazing he knew the product better than anyone I have ever spoke to about a mattress he was very helpful and knowledgeable plus gave me a screaming deal.... I had a warranty issue with an older mattress and he took care me exceeding all of my expectations!!!!
Mike was great. Very knowledgeable and no pressure. Very quick delivery. I know we're we will be going when we need to purchase another mattress. Great experience!
Sleep is important which makes picking out your mattress a very significant decision and can be stressful, but my wife and I was put at ease by Gary who was patient and willing to take the time to show us all our options and answers all our questions. He was extremely knowledge and honest with us and made our experience pleasurable. They have a wide selection of mattresses which is nice because you can compare the different styles making sure you make the right decision..
This place will by far EXCEED your expectations - we live in Orlando, where there is not a City Mattress, and we love the service, quality and selection so much that we drove 150 miles to West Palm to get our latest mattress. After horrible experiences and pushy salesmen at the big chains - this family owned business blows the competition away. Gary was excellent - he and the whole staff make the whole process - easy and refreshing. I wouldn't buy a mattress anywhere else. Repeat customers for life for us!
I normally would not think to write a review on a mattress store. How boring can that be? BUT, my experience at the North Palm store was outstanding. I went into the store needing two beds and needing delivery in two days. I worked with John. I told him what I was looking for and what I did not want in a mattress. He immediately went to work showing me what I wanted in the price range that I was working with. No high pressure, no switch and bait, just a very nice experience. Prior to visiting this store, I did a comparison quote at one of the nearby national chains. This City Mattress store beat them in price and in-store service. Hands down, no question about that. The delivery was on time and the guys were super friendly and set up the head boards without being asked to do so. I don't think it gets much better than that! I would certainly recommend this store. I can see why other folks are giving this store a 5 star rating. They work hard at giving great service. Keep up the good work folks!!
Mattress stores are on damn near every corner, where to do business? Our experience with this City Mattress location was nothing short of stellar. We needed a special height box spring and sales associate Vicki Tallini was knowledgeable as to the solution, and they had this not so typical item in stock. Excellent price (we had done some research), yes delivery is included, yes they'll take the old box spring out. We ordered it about 3PM on a Thursday and they are delivered it and in place by 10AM Friday. Impressive. Can it get better (you may ask) and the answer is a resounding YES! Delivery was by Delvyn and Robert; they called before arrival and went above and beyond in their service. Without asking they completed the headboard installation that was half done by our movers, waited while those allusive dust bunnies (although our home is immaculate!) that hide under a bed were hunted and captured, and HELPED get the bed skirt in position before putting the mattress in place. All pleasant and with a smile! Drive past those stores named Giant, Firm, Discounter, Warehouse, and the King too. Head to City Mattress; a beautiful store, large inventory, excellent pricing and exceptional sales and delivery associates.
Wide selection, unpressured shopping experience, on-time and professional delivery, what more could you ask for? It's hard to tell what a mattress should cost with all the media advertising and "discounts", but we got a chance to try a range of prices in the general style we wanted, and John gave us information without trying to influence our decision. I would recommend this location to any one.
Vicki is the one to see if you wish make a purchase at City Mattress. She is knowledgeable, outstanding personality, not only interested in making sales but cares about your needs first. and, returns phone calls almost immediately. I like that in a sales person. Highly recommend Vicki and this location. The Best!!!
We came in from NY and needed a new mattress immediately. As we pulled in to the lot we were told by a lady that they are so nice to do business with. As we entered the store we were greeted by a wonderful lady named Vicki. We told her our requirements and within a half hour we chose exactly what we came for. The delivery we were told would be today on a Monday and we would get a call in the AM. Everything went as planned and we couldn't be more pleased. This place is top notch. We did go to Macy's prior and were told it takes a week. I wish this place was in NY!
Very good experience with City Mattress. They were not pushy, very professional, and the delivery was fast and on time. Would recommend them to anyone.
I went here to get a bedroom set and a mattress. The saleswoman (Carol) was great. She was very knowledgeable and did not try to pressure me in any way. I ended up getting a bedroom set and a "luxury firm" mattress. After sleeping on it for 2 months I decided it was too firm so I went in and a different great salesman (Chris) helped me find one in the same price range which wasn't so firm. So besides having a very large selection of mattresses and bedroom sets they also let you exchange a mattress in the first 3 months if you aren't happy (with a very reasonable $100 delivery fee). I didn't think I was going to have to use it but I'm really glad that they have this happiness guarantee.
We shopped for our new mattress last Sunday. The staff was very helpful, yet not too "Salesy" as I have experienced at some stores, hence the reason we tried a new store. Our salesman was quite helpful and gave us as much time as we needed (which surprisingly wasn't all that long for something as big as choosing the right investment). I would definitely go there again.
Wonderful service from the minute we walked in! We were shown several options and the rep was pleasant the entire time. He was very attentive and gave us a great deal. The store was clean, well lit and the displays were very appealing to the eye. Thumbs up. We'll be back for more!
Carol helped us and was so generous! We got a great mattress that looks like it will last a while. We got a 1 year no interest deal that helped so much!
I needed a new mattress because of water damage in my apartment. When I went into the store I didn't know what I was looking for but Theresa was so helpful and amazing, she knew what I needed and what I wanted more than I did. She had the best recommendations for me and had me lay on the beds for 5 min, which I had never had anyone have me do before, and it really helps you get a sense of the right bed for you. Because of the damage in my apartment my landlord was paying for the mattress and Theresa was beyond helpful in that aspect as well and could not have made the process any easier for me. The guys that delivered the mattress were also so nice and professional and were in and out in less than 5 minutes. Everything was fantastic and I would recommend everyone go to City Mattress.
Very disappointing. We purchased a bed just to return it within the allowed time period. The second bed is awful, and now we are stuck. Bed one felt amazing at the store. We spent over $2800. After a few nights, the sleeping areas sank drastically. We returned to the store to test another bed made by the same manufacturer because it was the next in line regarding firmness. We went more firm hoping to eliminate the potential to sag. (They no longer carry this brand which is made locally. A reviewer actually had the same issues we are having, and the manufacturer got involved-and failed). The sales rep made a snide comment that it likely due to my wife's pregnancy that the bed wasn't a fit for us. Hmmm...I'm not pregnant and the opposite side of the bed reacted the same way. Bed 2 delivered 4 hours early. They waited for my wife to arrive at the agreed time just to be rude and question why she wasn't ready earlier. He was intimidating; sticking folded up paperwork in her face to sign. This bed is horrible. I went to City Mattress expected the Cadillac of beds just to receive a Yugo. We purchased our children's beds at Extreme Discount mattress with low expectations and ended up with a better customer service experience and more comfortable beds at the fraction of the price. Just this week I had reps from City Mattress take a look at our bed. Our mattress needs to settle yet another inch for it to be considered abnormal. You literally have to put effort in to roll to the middle of the bed. All beds settle, I understand, but how does at $2000+ bed go lousy after 2-3 years? City Mattress cannot do anything except perhaps give me a new bed at a lower price. So basically I would have to buy another over priced bed from a company I don't trust and potentially have 2 king sized lemons? I asked that a manager call me to talk pricing and to schedule a visit and haven't heard anything the next day as requested. "We stand behind everything we sell. That's our commitment to you" is City Mattress's motto. Do you think my experience reflects this mantra? I would not suggest shopping here at all.
Salesman (Chris) was helpful and professional in helping us choose the right bed. Gave us plenty of time to decide without pressure. Overall great shopping experience.
Walked in looking for bookshelves or a desk but they don't sell any...but Theresa was a gem and sold us two awesome pedestals...stop in and ask for her.
Excellent service. The sales associate was incredibly knowledgeable and nice. My wife and I had shopped at several other locations and had a good feeling when we walked in. We left with everything we wanted and needed.
I had an excellent experience at the location on Sheridan in Amherst. I was there near the end of March 2018. My sales associate Theresa was fabulous! I went into the store knowing what mattress I wanted. A splurge...the Tempur Pedic Cloud Supreme. I compared it to another Tempur model just to be sure I was getting the right firmness. Theresa insisted I take all the time necessary to be sure and was so patient and helpful. I did not feel pressured in the least. I have now slept on my new mattress for almost a week. ABSOLUTELY love it!!! Highly recommend City Mattress. Great friendly service.
I purchased a mattress from city mattress after they may beat a price on one I found at Bon-Ton. I should've stuck with the one I found at Bon-Ton! I paid more money than I have ever paid for a mattress and it is awful! It sunk in the middle and it is far from the firm mattress I was told it would be. Very dissatisfied, will not go back!
I've had two really nice experiences at City Mattress so far. The first was when my partner and I were out and about looking for a specific bed frame model and gathering ideas. We stopped in City Mattress on a whim and had an excellent experience with Joe. He was able to tell us more details about the bed we had in mind, such as where it was made, its construction, and feedback he had heard about it. He showed us other options and made us really think about what we were looking for in a bed when it had more so been something we were mulling around. My partner and I ended up going back to the same brand we liked and totally unrushed we were able to browse its catalogs since we didn't see anything on the floor that struck us. We didn't make a purchase that day but the impression left was very positive. It wasn't so much sales as giving us the information so we could make the right choice for ourselves. As others have said, the sales person gave us space to think, which we needed. Ultimately that great customer service is what brought us back to City Mattress knowing we were ready to buy this time. We knew the bed frame we wanted and it was a matter of narrowing down mattresses. The sales person showed us a number of options, telling us about the various bed constructions and durability, figuring out what we wanted and needed. The lower priced options were on equal level as the higher priced and we didn't feel pressured to swing toward something pricier. He also gave us space to think and try, to narrow down. We walked out feeling confident with the bed and frame we chose. The nice thing was be able to pick a delivery time and day, and they that don't charge you to for extra trips, which is nice since we were told bed frame would be in at a much later point. The salesperson said both could be delivered at the same time but my partner and I wanted off our old rock. Our mattress set was delivered a week later with no problem. The guys were in and out and we were able to carry on with our day as planned. The bed frame was 4-6 weeks but it ended up being 8 weeks, which was the only ding in the process. Once again the guys were fast and efficient. I love our beautiful bed and frame! I would highly recommend this company.
I am writing to tell about my VERY POSITIVE experience with this store this week. My son is a UB student. We had very little time to furnish his room. We were told to go to City Mattress by a friend. The salesman Joe was so nice, professional, and a pleasure to work with. They had free next day delivery and called with the delivery time which was exactly the time they came. The delivery men were so polite and asked if they should take their shoes off before entering the house ( even though it was a dumpy college house!). They set up the frame and mattress in minutes. We even found a lamp on sale there to go in the room. I don't usually write reviews, but when something goes so smoothly you must let it be known.
Excellent customer service. Joe Cuddahee showed me all the mattress in my (low) budget, and let me choose the best one for me. Purchasing was easy and efficient, and delivery was the same. I would buy here again in a couple of years, and would highly recommend to friends and family.
In from out of town recently to help my 86-year-old Mom move out of her Amherst condo and down to Texas. She was moving limited items long-distance. What to do with the old queen mattress set? Some junk luggers wanted as much as $175 to take it to the dump! I called City Mattress, where she had purchased the set 8 years ago, and the kindly clerk who answered -- Jacques -- said they'd come and get it for $35, which sounded a more reasonable fee. The two young men who arrived to take the mattress and box springs were so sweet! Such good customer service! I had no problem tipping them as they were fast, efficient, and did not complain, despite the fact it was a walk-up and raining outside. Too bad such a nice mattress will end up in the landfill, but "nobody takes used mattresses anymore" (due to bed bugs, etc.). Very helpful team here at City Mattress! Don't hesitate to buy a mattress from them!
Was pleasantly surprised after my experience at City Mattress this past weekend. Was searching for a mattress for my sister who is moving into her first off campus college house, so our need was for something cheap yet durable to last her a few years. Upon entering, the store gives you the impression that it probably doesn't have any college type mattresses but this is a misconception. We told one of the workers exactly what we needed and two reasonably priced options were shown. We ended up going with a decent full size mattress that came to $405 including the bed frame. Judging from the quality, I think the price could have been dropped down into the 3's. The edge support isn't superb. Delivery is free as well, but not same day delivery so make sure you come in a few days before you need the mattress delivered. The store itself has other products besides mattresses. Upstairs, there is a section with furniture that isn't cheap but is definitely worth taking a look. I don't know if the quality of the mattress is as good as other stores in the area sell but time will tell! My favorite part about the customer service here was that we were given some time to think it over and breathe without a salesperson breathing down our neck That's hard to find but definitely helped win us over!
pleasantly surprised and verrry happy that the man and i stopped into City Mattress on Sheridan this past holiday weekend, as we were in search of a new mattress to cradle our world-wearied bodies. we thought for sure that it would be out of our price range, and that we would be ignored as we had been at the previous two mattress shops we visited. Joe Cuddahy is THE MAN. go in, ask for him, prepare to get great customer service. he didn't balk a single second or flinch at our meager budget (of course i want a lusciously soft Prana Sleep mattress, but the corner's been a tad slow lately due to the windchill, ya know?), and he was very patient as he taught us about mattress firmness and whatnot. all in all, we got an A-MAH-zing new mattress set for UNDER our budget, and we even came out with a sturdy new frame and high quality, warrantied mattress pad in the deal. and it was delivered the very next day...BOOM! i LOVE going to sleep now. its really awesome when a 'local' business respects its customers and treats them right.
Terri is such a gem, we highly recommend her and appreciate her kindness and helpfulness while shopping for a new bed! She took so much time with us and helped explore which options would be best. She was so sweet and helped us make a great selection for my mom. Terri is so wonderful and we will recommend her to all of our family and friends. She is the best!!!
Although I have experienced bugs with my data collection, the overall concept of this bed is amazing. I am excited for future types of smart beds.View More Reviews
I like the Eight sheets because they are soft but very breathable. You can feel the difference from common Egyptian cotton. Glad I bought these!
This mattress has been really helping with my lower back pain, I can sleep comfortably on my back and side and can stay in bed longer than before without feeling that morning soreness. The description say 10 inches thick but it almost seems like 11. You can also buy it with the heated cover and sleep tracker, maybe I'll upgrade one day.
I like my Eight so far. It's nice and supportive. Feels cool at touch. My favorite tech features so far are the home integrations. I connected it to my smart lights and it's quite cool. Recommend it to every smart home owner.
If the Eight lives up to the website, I'll be in sleep heaven.
I started being addicted to seeing my sleep tracker in the morning. Eventually it was driving me pretty crazy at night thinking about if I was going to sleep well or not. In the end, I don't think the tracking thing is for me. It's just an extra thing to worry about.
The site was very easy to use and the purchase process was very straight forward
Product says it all and I hope it is as good as the hype.
The Eight Sleep Mattress brings a solid mattress and intriguing technology layer to the table.
It is a good bed, but some of the features didn't work after a short time. I think it may be that you use it too much it stops working? But, it's the start of a new technology so hopefully there future products don't have this problem.
This is a great bed -- I am really happy that I decided to try something new.
I've been using the mattress now for nearly two months. Let me break my review in to two parts for the mattress itself and the smart mattress pad.
The mattress :
As a previous owner of a coil and foam hybrid mattress I was initially skeptical whether an all foam mattress could deliver. Initially me and my wife felt that the mattress was a little too soft for us as side sleepers. However after the first week the foam adjusted greatly and it became a very pleasant sleep experience.
Eight Mattress Pad :
Great build quality. Easy to set up. Took just a few minutes. I had a few issues setting it up on Android first but it worked like a charm with my wife's iPhone. No further issues using the Android app otherwise after that.
My wife loves the ability to remotely control and preset the heat settings for those chilly winter nights. I myself like the smart sleep alarm that syncs with my phone and the IFTTT integration that allows me to activate the heat mode with our Alexa and the Google assistant. Hopefully the company will expand on IFTTT triggers and commands in the future.
I've always been used to spring mattresses and since I moved to the US I had hard time to find the right mattress for me. I suffer back pain problems and it took me a while to find the right mattress. I tried soft and hard mattresses but none of them worked well. Since I already had the eight sleep tracker I decided to try their mattress and I'm really happy with this choice. I have had the mattress for a couple of months and the firmness is just right for me. My partner also like it better than our previous one, so we'll definitely keep it!
I purchased the Mars plus smart hub thinking the hybrid design would be more supportive. First, once I set up the Smart cover (exactly as the directions stated) it did not work and their support team takes 3 to 5 business days to respond... so I could not use that feature for that time frame. Eventually, it was fixed. However, the smart cover makes the mattress VERY hot and retains heat! I kept waking up with back pain and just assumed I did something the day before. I went to chiropractor and got a massage which helped.. but then every day I woke up with back pain... I decided it was the mattress. It does not provide adequate support for the back and causes one to toss and turn all night. I am going to return it now. Beware don't let the fancy tech fool you into buying this mattress.
I bought king size Saturn+. It is a great mattress. The best Mattress I have ever had. Fast shipping, easy to set up, firm. Everything is perfect. I wish I could know this mattress earlier.
I'm a week in with my new eight mattress and in love. I've always been given used mattresses and finally decided I deserved a new one. They technology is really what sold me and the fact it delivered to my door! I'm in love. Especially fact I can warm my bed before getting into it!
I bought my king mattress over a year ago. and yes i just set it up on 2/17/2018. but after sitting for over a year in the vacuumed pack plastic It came back to size in no time. i even got to sleep on it that nite. I think i am going to enjoy it very much. Thank you eight team good job
While I love my new mattress I feel the promotion Eight is running is a bit misleading. After purchasing a purple mattress and returning it and extensively researching other online mattress companies I settled on the Jupiter smart mattress. On the Eight website, they are having a promotion stating 2 free pillows with purchase. Upon receipt of the pillows I noticed these are not the ultimate, adjustable pillow shown on the website (the ONLY pillow shown on the website). I emailed customer service, who has been nothing but helpful regarding the questions I had, and was told that the regular bamboo pillows I received were a product of Eight, however, the promotion does not specify which pillows will be received with the mattress. I don’t see any other pillow options so to me that implies you will receive the adjustable pillow. Anyway, that’s where the three stars come in. Otherwise, I would’ve easily given 5. Just seemed a bit sketchy at the end of it all.
the bed is uncomfortable to sleep on. i wake up stiff and in a lot of pain in both shoulders and my back. My sleep quality has greatly diminished since using this mattress. I have also noticed that my arm goes numb by the morning, and this has only started since sleeping on this mattress. both in purchasing and returning I have not had a pleasant experience with the customer service. it's nearly impossible to speak to anyone, it takes more than a week to get a response via email, and i am continually given excuses as to why it takes so long to return any communication. We are returning this mattress.
We purchased a mattress and it was too firm for us. We contacted them and started return process---which was to send back the sensor and not the mattress. That was immediately returned and received by Eight. They informed us we COULD donate the mattress and turn in receipt and gave us listing of places to contact which we are out of their service are. Contacted local rescue mission and they only take mattress and box spring sets, so no luck there. THEY WILL NOT REFUND US OUR MONEY!!!! We have sent email to them again a week ago now with no reply---NOT GOOD CUSTOMER SERVICE!!!
This mattress is the best I've tried so far. It looks very simple so I was scared that it would be low quality but actually in its simplicity it stands out because it is all about the comfort not the looks. And the tech is a great innovation. I had never tracked my sleep before and I have discovered that my room temp is higher than suggested and have been adapting it so I can sleep better. Interesting little fact..
love this bed, thanks Eight for making such a good mattress
I'm a stomach sleeper, and this mattress does wonders to support my terrible sleeping habits of being on my stomach. No more back pain for me
I tried a couple other brands before settling for the Eight mattress and I wouldn't change it for anything. I'm a side sleeper and other mattresses gave me a hard time on my hips. This has been the best so far. I'm sticking with it!
I bought it because of the technology. No other mattress in the box has this. Definitely worth it.
I am so in love with my eight mattress. It's super comfortable and I sleep so soundly every night on it. I look forward to getting into bed every night. No other mattress can compare. My other mattress was very expensive and it's sitting to the side right now because this one is the best!
The Eight mattress has been great for me and my husband. We enjoy how comfortable it is and every night it feels like a new bed, fresh, cool, enough bounce and great support. It is a great buy
This bed is so unique. I had never heard about it and a friend recommended it because I feel cold at night. It changed my sleep forever. The bed warming is so amazin keeps you cozy in the cold winter nights. And the mattress is super comfy too!
This is the 3rd foam mattress that I've tried. It is not only the most comfortable, but the technology that it has makes it even better.
They have a beautiful showroom in Tribeca NYC. I went there to test the mattress before buying it. Even if they offer 100 days return I did not want to get a mattress I don't like. They were nice and I love the mattress immediately since from the beginning.
I tried other 4 foam mattress before this but this one has the same comfort, a cheaper price and all the technology. No brainer
I checked a lot of reviews before buying and this was the only mattress with technology. It is so cool to have the same comfort of other mattresses (I tried Casper and Leesa) and sleep tracking and warming.
With my old mattress I used to wake up with back pain. Now I feel great.
I got a mattress first and then I bought a second one for my parents. They love it.
I originally bought the smart cover and recently the whole smart mattress. I love how this products keeps improving. It learns from my habits and becomes more accurate. Great job!
We have the King Size eight mattress and really like it. Our bed jumps on it during the day so we have to delete those sleep tracking sessions from the app which is hilarious. Great bed though!
I've been mattress shopping many times in the past two years. Tried many beds. Eight is the winner without a doubt. I will never buy a regular bed again!
This bed is top notch, great innovation and I have been sleeping better than ever. Kudos to the Eight team for creating this smart mattress.
Loving it. Recommend it to anyone looking for an affordable comfortable mattress.Easy to buy, easy to love
This mattress really has it all. They are knocking it out of the park compared to every other mattress you can buy online. It's affordable, comfortable, has technology that is super cool to see how you sleep. I'm enjoying it every night and can't wait to see how it progresses with more software features.