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Christeli is a mattress brand that has been around since the 1930s with American made craftsmanship. They craft their own mattresses in their South Carolina factory, and focus on memory foam and latex options. Overall, most folks find their mattresses comfortable, but there are a few complaints about material durability and firmness. If you are interested in taking a look, they ship anywhere in the continental U.S.
Craftmatic, made famous by their long-running TV commercials and infomercials, is the maker of adjustable beds (both mattresses and bases). Their business started in 1974 marketing adjustable bases and expanded to offer both mattresses and multiple lines of adjustable bases. They offer a selection of mattresses from memory foam to traditional innerspring and hybrid mattresses to go along with their adjustable bases. Their bases can be adjusted straight from a wireless remote control and they also offer a selection of additional ammenities on some of their beds, such as USB and power ports.
Based on our aggregated reviews and our scoring method, we recommend both Christeli and Craftmatic in this match up!
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Customers give these mattresses high marks for comfort overall. This means these mattresses get good scores from sleepers overall, but some had different ordeals. There are some customers that disagreed with the comfort. Keep reading to ensure that these will work for your body type!
A supportive mattress is essential for waking up refreshed in the morning. Overall, these mattresses are above average in terms of supporting sleepers. This is important if you don't have a supportive sleeping surface right now. Most reviewers report that these mattresses offer a supportive surface.
Edge support is how much resistance there is along the sides of the mattress. These mattresses provide solid edge support overall, but some customers may experience more contouring along the edges.
Bowling Ball & Density Tests
The bowling ball test is perfect for those that want to measure mattress firmness. It is also a great test for measuring evenness of support across the surface. Overall, these mattresses will work well to provide even support.
Everyone wants a mattress that offers durability and will last forever, but that is sometimes easier said than done. That said, data on materials, customer reviews, and tests make things a bit easier. These mattresses, specifically, are more durable than average and should last between 5 - 7 years for most, but some heavier folks may find that they lose some of their durability.
Customer satisfaction is not always easy to figure out with brands doing lots of work to have superb online reputations. That said, these mattresses get good marks from customers overall. However, there were some who didn't appreciate the feel. so make sure to research the below specifics to learn if this mattress will work for you!
Most find these mattresses to be supportive, which means they egonomically work to straighten the spine for most sleepers. That said, a few customers have had complaints, so make sure to do extra research to make sure that this mattress fits your sleeping preference and body type.
Overall, most reviewers report these mattresses have good edge support, which means most don't experience any issues when sitting on the side of the mattress.
Bowling Ball & Density Tests
In tests of the mattress density evenness and firmness, these mattresses are well supported throughout the surface. That said, some reviewers complained about support issues over a long horison, so read the reviews below before purchasing.
All mattress buyers want to find a mattress that will sleep comfortably after a decade or more. Though some factors, like dust mites, are reasons why keeping a mattress for longer than 15 years might not be the best idea, we could all sleep easier if it was a guarantee our mattress would last that long. Reviewers agree that these mattresses do fairly well when it comes to durability. Most customers will find they last over 7 years, but some have reported not loving the overall feel. If you are a heavier person and concerned about longevity, make sure to review the specification before buying.
The best mattress we ever slept on , period. Helps my lower back. The mattress just forms around your body.View More Reviews
We sleep often and hard at our house. Our king size mattress from Christeli was so much better than our previous bed in a box. Shipping was fast and pricing was where it should be.
Ordered a Queen Mattress Madeline 12.5 for my Motorhome. I ordered on line and it was easy and fast. The mattress showed up to my house quickly and we put the new mattress in the motorhome. Only took a couple minutes to set up. Super easy! We love the comfort of the memory foam mattress! Very satisfied with purchase!
After much research into the foam and traditional mattresses with regard to the product profile and customer satisfaction promises, we tested several name brand foam and coil support mattresses and decided the foam was more to our liking. Going forward, we looked online for comparable products and were impressed with the Christeli product comparisons and customer reviews. So, we decided to "pull the trigger" on the Christeli mattresses. Initially, we ordered the Madeline and it was WONDERFUL for me, the wife, but my husband found it a little too firm. We called Christeli and they suggested the Danieli and would be happy to make the exchange. We ordered the Danieli and decided to keep the Madeline as an upgrade to our main house guest room. Guests say it is a fantastic bed. We have now have slept on the Danieli mattress for 9 months - this mattress has proven to be a wonderful fit for us BOTH. Needless to say, we have been exceptionally pleased with our purchases! So much so, we ordered a third mattress, the Madeline, for our guest cottage. If you're thinking of considering Christeli products, GO FOR IT! You will not be disappointed! The products are fantastic and the customer service, stellar! Thank you, Christeli!
The Christeli website says, "we pinky promise that once you climb into a Christeli mattress, no other bed will come CLOSE to the level of comfort we deliver with each and every mattress we create." FALSE. The Christeli Charleston mattress came highly recommended from two other family members. It was expensive, but we decided good sleep was worth it so we sucked it up and spent the $1500 for a queen size mattress. The first night I woke up repeatedly with excruciating back pain and flopped out of bed in the morning. I decided to give it the benefit of the doubt since the website talks about an adjustment period, so I slept 2 additional nights (3 total), with the same result. By then my back was a wreck. I actually went to see a doctor because I was concerned about serious spinal damage. I then asked Christeli to exchange it for their firmest bed (the Versailles), and they complied. IT IS NOT A FIRM MATTRESS! It is still very spongy. I have now spent two nights on the Versailles, and my back hurts worse today than any of the other days. $1500 later, and I'm no closer to a good night's sleep. Yes, they are well-made products and if you like memory foam, this may work for you. But if you like a firm bed, stay away.
After much research and deliberation, I decided on Christeli. I have to admit it is softer than I envisioned. It's different, but in a good way. I am a flight attendant so I don't have the luxury of sleeping at home much. I deal with lots of back issues on a regular basis. All i can say is I can't wait to get home. It's great on the shoulders and hips. I am a side/stomach sleeper and with the softer foam (which I got the firmest one) you still sink in a little, not too much but a little. Overall, I love it. I'm hoping my back with love it too. It's still too early to know because I haven't had enough days in a row of being home to judge. So far, so good. Customer service was fantastic. I basically got a custom bed. I wanted the firmest layer of memory firm and a latex core. They made it happen.
I treated myself to the Palais Grand Royale about a year and a half ago. Loved it! It became necessary for me to store my belongings for a few months while house hunting so I was forced to sleep on another bed. As soon as I moved into my new home, I made up my bed and crawled into it. I had forgotten just how wonderful this bed is. I have severe spinal stenosis and arthritis. A cervical fusion causes migraine-like headaches necessitates me sleeping in an upright position often. This bed is my cocoon that I have made up with real linen sheets and goose down feather bed and comforter. I would spend the day in this bed if I could.
I ordered my mattress on Saturday and it was at my door on Thursday ( granted I live about 4 hrs from Greenville). My son (15 yrs old) and I put the mattress on my bed. Soooooo comfortable! I can't get my family off the darn thing to put my sheets and blanket on. THANK YOU, I love it.
I've been sleeping on my Christelli Versailles bed for a little over a year now. Seriously this is one amazing mattress. No more tossing and turning and no more feeling overheated in the middle of the night. When everything else seems to be "Made in China" it is so incredibly refreshing to find products still made in the US by a company that has integrity and cares about it's products. I have put your mattresses in my guest rooms and anyone who comes here talks about how well they sleep. Thank you Christelli. Well done. Well done.
I purchased the ASTORIA just over a year ago. The first couple of months I though that I loved it, but over time not at all. The top foam mattress buttons to the bottom mattress and moves all over the place. If you sit in bed to watch TV or read and then change positions, it takes a while for the foam to spring back. This leaves an awkward dip in the foam and makes it very difficult to find a new comfortable position. I am now on the market for a new mattress and base and will go back to my original plan to purchase a Tempurpedic or Sleep Number. They do cost more, but you clearly get what you pay for. I plan to give this bed away.
Very comfortable! Great nights sleep!
So, I ordered the Christeli Danieli after obsesssively researching mattresses. Long ago I had a foam mattresss made with 5 inches of 5lb viscoelastic memory foam and I loved it. The Danieli was one of the few mattresses on the market that had similar specs. Before purchasing, I called over and spoke with Christeli folks to make sure they agreed with my assessment that the Danieli was the right choice for me (260 lb side, stomach, and occasional back sleeper) and wife (210 lb mostly stomach sleeper). When the mattress arrived, I initially thought it was not firm enough for me--I like a firmer mattress. However, the proof is In the pudding, as they say. I've had the best nights of sleep I've had in years on this mattress. Last night, I did not wake up once, which for me is an minor miracle. I usually get up at least two times a night, often three or four. I am very, very happy with my purchase, as is this missus. Why only four stars then, if I am claiming the best nights of sleep I've had in years? Christeli lowered the price of the mattress by $200 shortly after I ordered it:(.
After only 8 months with an iComfort mattress I started waking in pain or unable to even sleep. For 2 months I shopped every mattress I could find and found Christeli online while surfing one day. I don't know why but I kept going back to it but was scared of ordering a mattress without being able to lay on it first. BEST decision ever. Went with the Madeline 12.5. My husband has the firmer side up, he is a side sleeper, and I have the softer side up, I am a back sleeper, and the Dog, an every which way sleeper, lays in the "crack" between the 2 mattresses (we have a split king adjustable). It is perfect. We can not wait to go back to bed it is that comfortable. There has not been a restless, toss and turn night in the 5 1/2 months we have had it. We all fall asleep in minutes after climbing into bed. The only down side is that "crack" area. The upper portions of the mattresses seem to always push apart a few inches. But Thankfully the dog doesn't seem to mind it at all. Even she is asleep as soon as the head hits the pillow. I just hope it continues to be the true perfect night sleep!!! I only gave it 4 stars because our old mattress was great for the first few months also. Sure hope I can give it 5 stars in a few more months and more.
We purchased our Briella mattress with the adjustable frame almost 2 years ago. It really helps as I have GERD and leg problems so the adjustable mattress is great. We sleep so much better with this mattress than others we have had. My wife had trouble sleeping due to a hip injuury and does not wake up with the pain now. The only setback is that we do wake up a bit hot at times.
We ordered a mattress for our guest room that I periodically use if my husband is sick, and it has been wonderful. I especially like the pillows that came with the mattress for free! Our master bedroom bed is a Tempurpedic and our Cristeli mattress is just as comfortable but a bit firmer than a standard Tempurpedic.
We ordered the Charleston 14.5 memory foam mattress earlier this month and couldn't be happier! It sleeps cool and gives support while cradling the body. My previous mattress, a Bodipedic with a 20 year warranty sagged after 10 years and had to be replaced. I like the way the Charleston feels and believe it will give us at least 15 years of luxurious comfort! I would highly recommend Christeli as they are American made and have been in business for a very long time. They are even made in my home state of South Carolina! The customer service is top notch and if on the fence, go ahead and give them a try!
The Versailles 10' is a fantastic mattress that provides all of the support I wanted and more. It's firmness is the perfect level for a great night's sleep. This product is truly a great buy!
We purchased a queen Versailles memory foam mattress. The order process was easy & our questions were answered quickly & politely. This was our first memory foam mattress & by reading the great reviews & a neighbor's satisfaction with memory foam we decided to give it a try. But unfortunately after 3 weeks we found it just was't for us. But we thought the quality was excellent. We had paid the additional $29 to be able to receive a refund OR there is the one time exchange also. We found the refund was very fast & there was no hassle at all. Memory foam isn't for us, but we feel like this is a great company to work with.
Received this mattress yesterday and was very impressed with both its looks and the matching queen foundation. Did not want to comment however until spending a night on it. I must say it is fabulous and blows away the competion with the pricing. If your looking for a mattress, you will not go wrong with Christeli. Charlie S.
We use the Christeli mattress in our RV. We are very satisfied with this product and would highly recommend it.
I love this bed! I always had back problems but sleeping on this bed is like laying on a cloud and my back never bothers me. Its the best deep sleep I've had on a mattress since I was a kid!
We purchased our Versailles mattress about 8 months ago. Overall, we are pleased with the purchase. It took a little longer than the original estimate to receive it. I would classify it as firm. We were told by the representative that it would be. It did take a little while for it to break in. It was firmer at first, but it softened up after we slept on it for a few weeks. The one thing we do notice is that there is firmer spot in the middle between the two of us. This is where we don't sleep. It doesn't cause a problem, it's just evident. I suppose we could try to sleep there to break that section in. We purchased this to replace a waterbed. We are using it in the waterbed frame and that has worked out fine.
This mattress feels like a cloud it's the perfect firmness for the back yet still so soft and comfy you fall asleep on 5 minutes or less.
We purchased our Christeli matress five months ago. We own both a tempurpedic and a Christeli. We love them both, however when it comes to our pocketbook, we love our Christeli more. My husband has a fused spine, and I have bad hips, very important for each of us to have the right matress.Because we are retired snowbirds, we needed a second matress for our winter location. I found Christeli info online, and the more I read, the better I felt about ordering online. We have had such a wonderful experience with Christeli. Our matress gives us both a healthy nights sleep,and the company has been wonderful to do business with. When our friends mentioned they were in the market for a new matress, I recommended Christeli. Now they too are enjoying the best nights sleep they have had for a very long time. Thank-You so much Christeli. Sincerely, Teal Workman
When it arrived, it was rolled into a giant tube! (I had only seen mattresses in showrooms and on delivery trucks.) It was delivered on the day exactly as promised, wrapped in layers of protection, and it arrived in pristine condition! I am a back sleeper with spine and leg issues, and I am happy to report that this mattress cured me from dreading going to bed! It gives me the great support that I need ... and it feels soft and downy underneath my back side. I wake up without the pain and soreness that have been a way of life for me for far too long. Thank you Christeli for delivering on your promises and providing me with an amazingly comfortable sleep!!
Bought it 2 years ago and still like it a lot. It feels brand new.
about one year after purchasing my Versailles I find myself giving a update on this mattress. I bought this mattress for my motorhome and I use it frequently since being retired allows me to do so, being retired also means that as I am getting older a mattress need to be comfortable and last in that way! The Versailles has lived up to that! I did add a good quality mattress pad to add a little more softness but I knew it would be firm when I decided on the Versailles due to being a 10 mattress. Side support is still great and the foam is still like new! Great mattress and would buy again! I alsp have the Briella at home and will update my review on it.
We ordered the Versailles 10 and a mattress cover. This is the second memory foam mattress we have owned, and we are pleased not only with the product but also with our treatment by Christeli employees. My husband has a bad back, and we have found that memory foam mattresses help him with a restful night without morning stiffness. Our Christelli Versailles is better than our previous mattress. We also appreciated the assistance of Christeli personnel when the mattress protector we ordered was not in stock. They, without prompting, volunteered to and did substitute a higher priced protector at no extra charge. We have no complaints and recommend Christeli highly.
I have purchased two Christeli Versailles mattresses over the last two years, one a queen and most recently a double. I bought them for use in my Airbnb because I wanted my guests to have the most comfortable beds possible. RAVE REVIEWS from my guests. Most comfortable bed I've slept on. Just couldn't get out of bed this morning I was so comfortable. So now, of course, the next one I buy will be for me. Thank you Christeli for your consistent attention to quality and customer service.
We shopped, narrowed it down to a few and selected Christeli for numerous reasons. First, if we didn't like the bed we could return it. Second, since we are local, we were able to pick it up from them. Our old mattress was a (competitor name censored) plush pillow top that sagged after one month. The company picked it up and exchanged it for us, but the bed never really felt good. We kept it for a little over a year and one day decided at our age sleep is precious and we need to get our best. After only a few night's on the Christeli Versailles, I was sold. We never toss or turn or get up sore. We couldn't be happier with our purchase!
On July 22 I wrote a review expressing my dissatisfaction with my mattress. Since then, I have adjusted the position of the bed to the zero gravity feature and have little to no pain. This has pleased me greatly as although Vinny gave me 3 options - try the bed while under the 30 day return if not satisfied - pack it up and get my money back - or pack it up send it back and choose another mattress, what I wanted was for the mattress to work for me and at this stage I think it's working. Thank you Vinny for your continued concern.
Christeli's website very helpful - learned about density-weight of foam so I could compare with other sites. Christeli's customer service was excellent - I was going to get the Briella mattress because the website mentioned it's their top rated - but I was looking for the same feel of my old 10 yr tempurpedic which I learned was firm. The rep said I should go with the Versailles and it was less money. He was certain I would like it and I love it! The shipments arrived in California on time. The foundation very simple to assemble. The compressed mattress quickly rose to the 10 before my eyes - that was cool. No lingering smell from the mattress as compared to my tempurpedic. The feel of the aloe cover luxurious. The Super Cool really works - I don't get hot like I used to with the tempurpedic and the Versailles is still cozy. I am enjoying the firmness - which to me feels soft, just right! I appreciate the handles. Great product, great service - highly recommend.
I ordered the mattress a little over a yr ago. It came within about a week of purchase.. I was skeptic at first because it was shipped in a box.. We put it on the foundation we ordered and have slept great ever since.. Great quality mattress
Found the Christeli web-site while searching for a good deal on a bed for our guest bedroom. Was hesitant because I was not familiar with the Christeli name - however I like to buy made-in-America products when possible. fgehhhrtjh Cannot believe how comfortable this bed is. (I think we may be sleeping in the guest bedroom from now on!).
Initially bought the mattress as a second one for our spare bedroom, my sister had already bought us one so she would have a fabulous bed to sleep on when she visits. These mattress are so comfortable that we like sleeping on them better than our old mattress (which is only one year old). My husband sleeps like a baby and no longer complains of back pain. I now have trouble getting up in the morning because I don't want to leave the comfort of the mattress. If we hadn't just bought new mattresses for our master bedroom I would be investing in a king size for that room. 100% pleased!!
I get approximately 8 hours of good sleep each night.
Forget the TV ads about beds! I have undergone 17 spinal surgeries to-date. I bought the Christeli Mattress after seeing it on-line for the very first time. Free shipping also made the purchase a good deal as well. It was actually delivered via the mail just like any other product? Believe me they packed this mattress so skillfully that it was delivered thru conventional carriers! The mattress is sooo comfortable I can not even begin to explain it in actual words. Take it from someone who has spent since 1984 in a Hospital type bed that this being has never had such a peaceful, painless and restful sleep in my entire life. No sagging, not like plywood in its firmness. It is pillow soft but yet the firmness only excellent materials can provide. Get one soon before the word gets out and you end up paying thousands of dollars like other good quality mattress manufacture's. My was under $700 delivered. I did not need a box spring at all just the platform above the drawers located at the base where a normal box spring would sit. Friends, Family and house guests all request my bed to rest on if life calls for a nap!!!!!!
At 76 my skeleton needs TLC. The new Christeli mattress did the job. It didn't cure all my skelatel ills, but it was a definite improvement over my older inner spring mattress. The price was competitive and delivery was quick and efficient with no need for additional customer service.
I purchased a mattress, and I love it. I've had it now for 3 months and I am able to feel like I had a great nights sleep, and when I'm feeing lazy on the weekend, I can lay in bed for 10 hours or so and not have any back issues. I would recommend this mattress and have told people where I purchased it. Love it.
The service at Craftmatic is superb. I was treated from the moment I called the number on TV. The bed was delivered and I have been able to watch TV and knit in bed as my husband sleeps. No complaints here!View More Reviews
The mattress is too hot to my liking. Started sweating through the bed at night. I'll have to look for an alternative to the mattress. But, being able to put my feet up at night is well worth the money. So, all in all 4 stars.
The service at Craftmatic has been great. The sales rep did an excellent job explaining the bed to us and we purchased it for its comfort and ease. I like using the Craftmatic's vibrating massage feature.
I like Craftmatic's mattress and that I can adjust the bed to the position I like best. The bed has a massage feature and it sometimes helps. It was wonderful dealing with their reps. They were very nice and helpful in helping us make a decision and we've been well-pleased. It's been a little over a year and I would definitely recommend this bed to a friend with the experience we've had.
We needed to get a bed that will split in the middle so I could raise the head, while her side wouldn't need to go anywhere. With the Craftmatic, the availability to raise the head on one side and not the other, vice versa, works great.
We got the twin double bed from Craftmatic. The person that I've bought them for experience a lot of cramping in their legs and back, and they haven't had those since they've gotten the bed. I enjoy being able to elevate the head and feet as well - it's comfortable. Everything went very easily, and it was a very good experience.
I had my old bed for 5 years before I bought my Craftmatic. Craftmatic's mattress is comfortable and I enjoy it the most. I had a very good experience with the sales rep and would recommend them.
The Craftmatic sales reps got me what I needed for the price I was willing to pay. They're the only company that has a Dual Queen, and I don't have enough room for a king size bed. Also, I like the bed's ability to raise both the head and the feet part. The experience was what I expected it to be.
Watching commercials on TV and talking to other people made us decide to get a Craftmatic Adjustable bed. I had a great experience with their sales rep. What I like about Craftmatic is that I can reposition depending on what might be hurting. I can also choose between the hard side and the soft side.
Craftmatic's availability and customer service made us purchase a bed from them for my mother. She enjoys being able to put the bed in a different position for her different ailments and being able to utilize it to help her get in and out of the bed and get in a comfortable position. I had an excellent experience with their sales rep. It was a pleasure doing business with them. They have a great product, follow-up and customer care.
I didn't like the delivery driver because they weren't very professional when they were delivering the adjustable bed. I am in my eighties and it takes me a while to remember things. They had been knocking on the door and I hadn't heard them. When I let them in, they were very rude to me so I thought I must write something about this. Craftmatic apologized, but it left a bad feeling.
Craftmatic is a 5-star company with customer service and quality of merchandise. I love the bed's massage feature for it helps me relax and feel better. Their staff is wonderful, caring, kind and they did their jobs right away. It was a great experience with them.
If you are elderly or ill, you are the perfect prey for this crooked company. I cannot say anything about the mattress as we never did receive it. My review is solely about the customer service and lack of sympathy. They have no problem taking $760 from a person that was hospitalized and died before scheduling a delivery. In fact, accounting told me that this happens all the time, people are too ill or pass away and they take their $. In addition to this, being very rude and condescending on the phone. The mattress may work great, but good luck with customer service after they have your money.
The movers lost the remote to my elderly mothers bed. I called the service dept. who told me the cost of a new one is $150. This is outrageous when they pay only a few dollars for this piece.
My parents purchased a Craftmatic bed directly from Craftmatic. The bed was delivered by and [incorrectly] installed by a company called "Pilot". Twice, Pilot have come out to my parent's home and both times with no positive results. A third appointment was scheduled, however, there was an excuse made and the technician was a "no show". Pilot made the excuse that there was an error in the system and that there was no technician available to correct the problems with the ...original install. Incidentally, there was no attempt by Pilot to contact my parents to let them know that a technician was not coming. It was not until a call was made to Pilot to find out what was going on, that they discovered the problem with the installer.
Hello I'm sorry to say but the craftmatic bed customer service is not all it is cut out to be. I call to get my bed fix and they wanted me to pay them to come out to look at it to see what's wrong with it before they would charge me to fix it. Then the remote wouldn't work then I have to pay for the remote which it wouldn't work because the bed is broken> So I have to rig the back of the bed to fix the hed up so i can sit up in the bed to work on my computer and watch tv. Two... years ago i fell out of the bed cut my eye and my husband had to call 911 to take me to the ER to fix my eye and do a Cat Scan to make sure i didn't have any injuries. This is because i couldn't afford a bed and i couldn't get if fix and it sags in the middle of the bed. So the bed is inadequate and so is customer service which take forever to call back so today I went and got me another bed and it sure wasn't craftmatic.and never again will i get a craftmatic because this one should last me i hope until i die because i am at that age.
bought a bed and got the white glove delivery. I was told they would move my old bed and put it in another room. Also they would set the bed up and then show us how to work it. They would not move the bed, they said they would be responsible for any damage if they marked up the floors or walls. They had never put a bed together before I guess because they took a long reading the instructions. My husband could have done what they did in half the time.My daughter and son-in-law had to move the old bed before they would bring the other in. could have saved the $250.00.Be aware never pay for white glove service, it is a joke. Not happy with delivery at all, rip off.
its been weeks and I am still waiting. My disabled friend has been sleeping in a chair. Shameful.
Craftmatic beds is full of crappie! My mom bed has a LIFETIME WARRANTY and they refuse to come out and atleast see what is wrong with her bed. She has always had a Craftmatic this one since 2014.....lady said it will cost $75 for the guy to come then $175 for a part for the bed plus $25 for shipping the part. I then asked Mrs EllenYoug may I speak to your supervisor? She 1st said no one is available...I was put on hold for 10 mins....hello! May I speak with your supervisor? Now im pissed...they transferred & transferred me to Wilma then Stephen 4 times before they realized I wasn't hanging up the last transfer I was HUNG UP ON! WTHECK!!! NOW I'M WRITING TO EVERYONE ON THEIR BOARD!!! Then we're going somewhere else where the service is better!
Ordered a bed payed a lot of money and it didn't show up
Never use Craftmatic.....cheats, liars, and piss poor customer service
Our craft matic was supposed to be delivered today. Well we got the mattresses and that was it. Not happy right now.
The very worse product on the market. Very poor quality. Customer service is not available. They only respond to e-mails and then they might call you but issues remain unresolved. The majority of their repair / customer service is based out of their own homes and do not respond to any trouble issues. This company is basically a "grab your money and run" and make it impossible to speak with anyone that can or will help resolve any issues.
Love your service. Email follow ups and answers and the phone message they day you promised. The message even gave me the carriers name. SO IMPRESSED!
ripped off my Elderly Aunt & Uncle! Delivered them the wrong bed and then never brought correct bed!
Wouldn't recommend this product. Have had one for many years with a lifetime warranty... Now it is broke and of course the people who own it now say they will only sell me a part, no warranty. Even the lady helping me said she would not recommend and adjustable bed, just buy the flat one. Said they are about $3000 dollars for a twin. Now why would anyone working for an adjustable bed company say that???? You figure it out. Probably years ago Craftmatic was a reputable company, but as she said, we bought the name and have nothing to do with the original Craftmatic. Think before you buy.
We just got our beds and everything promised was done. My wife and I are sleeping like babies. As far as we are concerned it is one great product!!! Thank you Craftmatic
thankyou for great service on delivery and customer service when contacted no worries on bed qualityand service Techs who took down old bed and installed bed top stuff thanks, ill let you know how it improves sleep after testing tonight:)cheers~!
Craftmatic....Just another rip off scam... i am stopping my payments and calling fair trading and current affairs, I have had enough of being jerked around by companies that think disabled means we will not fight back.
Why don't you folks back up your beds your service personal don't help and it's a big run around we paid $7000.0 for two beds that stopped working a few months later my elderly mother in law can hear you totally have taken advantage of her prove me wrong fix her beds!!!
6 months plus of a bed that doesnt work and customer service who wont answer your phone calls unless you block your number! Would not recommend to ANYONE!
Not a very good bed. I got an upgraded mattress and it is still not a good or comfortable mattress. 2 months after I bought, the remote control quit working and when I contacted craftmatic they said to call a reapairshop!!!! I recommend going with another company that care about their customers and stand behind their products!
I ordered the bed, but did no get one I thought I ordered. I started calling the day it was delivered. Never could get anybody to help me. They would promise a call back, never called back. I have never had a company give me the run around as this company has. Even the the people that delivered it did a poor job, will never order from this company again. Was an expensive lesson
Received bed, deliverers could not assemble it, and the legs were missing. I called Craftmatic..legs would be sent, call them when I received them. Took 6 days for legs to get here (I would have thought they would have sent them Priority, and shipped overnite..NO), They gave me a number to call for Technician to assemble. I called, I was told they would get back to me....they never called. I called a second time, same thing, they never called back. In the meantime I am without a bed for 2 weeks...couldn't get someone to assemble it. I finally called and told them to come get it, as I was fed up with the whole thing, and just wanted to get rid of it. I will never recommend Craftmatic to anyone after going thru all the phone calls and not getting anywhere.
When I ordered my Legacy - to replace 5 year-old regular twin bed - the saleslady was great. Found one on sale that was never claimed and they gave me the same price as the one reclaimed. It was President's Day sale and the bed was set aside for me, somewhere in Chicago. I am in Central NY. This was in March. I thought the bed would be delivered within 2 weeks; credit card purchase but it wasn't put on my card until much later, when they finally gave me a delivery. Well, no one told me that they couldn't deliver any furniture in NY due to COVID-19. They could have told me this or mailed me or emailed me a long time before this. I kept getting the runaround. Finally i May, they gave me a delivery date, but I said I won't pay my Visa charge until the bed was in my house. They did deliver it but I had to wait until a technician was available to set it up. I was told they would remove my old bed. I found out that wasn't true, but luckily I had given it away to someone in need. Finally got two technicians to set up the bed. A few weeks later, I found that the mattress kept moving and should have been anchored to the under-mattress (I'll call it a box spring for now, but it wasn't technically a box spring). I called the company service number to have a technician come with whatever parts were needed to anchor the bed. That was almost three weeks ago. I've called a few times to check on my request, but get voicemail to leave my info. Also, in looking through the owner's manual, there is a holder for the remote that we never received. So the bed is fine (or I wouldn't have bought a second one) but service is terrible. They have all my info and do not return calls or give any indication when my issue will be corrected. I realize we are in a pandemic situation, but they could tell me this might affect a service call, instead of leaving me hanging all these weeks.
My elderly mother purchased a $2000 craft magic bed. She was promised take away and quick delivery. She had to chase them down to get it delivered with upteen excuses from them. It finally came but only the base, then she had to chase down installer and mattress. They didn’t even take to her room but left it inside front door. I’d expect with a $190 delivery fee and the promise to set it up that they would have followed through. Then they broke promise and left us with old mattress and box spring to discard. I will never do business with them again. Not worth the $2000 plus she paid for it. Service was dispicable. Luckily she had us to help her but no way she could have managed it alone with her age.
I have been a Craftmatic owner for over 20 years and am well pleased with it. My problem is with the internet sales people I had extensive tree damage from a storm, insurance agreed to replace my Craftmatic mattresses. I called Pompano Beach, Fl and got a lady named Cheryl Palmer. She gave me the price of $3531.00 for two mattresses. I told her I didn't think insurance would pay that. Whereupon she asked if I would allow her to speak with the ins adjuster directly. I told her that was fine with me. I gave her the Phone # and claim # of my policy. She called the adjuster and he agreed to pay for the mattresses. At no point did I say I wanted the mattresses nor give anybody permission to order them. I left three different messages for Cheryl and received not a peep from her. I like Craftmatic products, but some sales associates need training in procedure by letting the customer say yes or no. Too much high pressure and won't return phone calls are my complaints.