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Charles P Rogers has been making bedding since 1855 with the goal of making the finest beds. They still have their location in New York City and also ship their bedding nationwide. Overall, they specialize in offering hand crafted mattresses, frames, and beds. They offer hybrid mattresses with latex and memory foam.
Sleep On Latex is an all-natural and eco-conscious choice if you want all of the benefits of memory foam, but don't want synthetic foams in your house. Latex is harvested from the rubber tree vs other foams that are made with petrolium or harsh chemicals. But how does it feel?
Based on our aggregated reviews and our scoring method, we recommend Charles P Rogers in this match up!
Charles P Rogers: 8.1/10
Sleep On Latex: 8/10
Charles P Rogers: 8/10
Sleep On Latex: 7.8/10
Charles P Rogers: 8.1/10
Sleep On Latex: 8.3/10
No Back Pain:
Charles P Rogers: 8.1/10
Sleep On Latex: 7/10
Charles P Rogers: $899-$2999
Sleep On Latex: $799-$1549
Charles P Rogers:
Get Yours Now
Sleep On Latex:
Get Yours Now
If you are examining this brand, take a look below for more details about these mattresses. Unfortunately, they get poor ratings from some customers. Some folks were very comfy in their new beds, but others reported discomfort with the feel.
Having a supportive mattress is important for a night's sleep. Most like the feel of this mattress for the first few months, but some folks had complaints about the supportiveness over a long duration. Do some additional research on the mattress to make sure it fits your body type.
Many look for good edge support as a way to be comfortable getting in and out of bed. These mattresses provide okay edge support, but some sleepers may experience more dipping over time.
Bowling Ball & Density Tests
In bowling ball tests that show the density of the mattresses, supportiveness for these mattresses is fairly even. That said, there are some that have experienced issues with support long term.
Finding a mattress that has comfort that lasts can save you lots of money. But, these days, everything from what you wear to where you sleep are degrading faster. Customers have mixed feelings about the durability of these mattresses. Some folks report feeling comfortable long term, while others reported not being as cozy over the long run. Make sure to read some of the customer reviews before purchasing.
Sleeper reviews can be hard to understand from a high level -- especially with all of the noise in the industry. These mattresses, unfortunately, don't get the best reception from customers versus competitors. There are still folks that are content, but others who are really not. Read on to understand the specifics of the mattresses.
Support is a bit different than firmness. Support is great if it aligns the spine and leads to a healthy night's sleep. Overall, these mattresses have had some mixed reviews when it comes to support. Most folks are comfortable with the support right after purchase, but some folks felt like support was lacking over the long term.
For those that like to sit on the side of their bed, even edge support is essential. For most, these mattresses do a good job with edge support, but some didn't think that it was as comfortable long term as they had wished.
Sadly, not everyone rates these mattresses well for longevity. While some customers felt comfortable with their mattress, others describe having issues faster than average. Make sure to do some extra reading of the reviews and warranty policies before buying.
We recently ordered the solide bed, and it came in the mail a few days ago However, after setting up the entire frame, we realized that the platforms were missing. Consequently, we had to move the frame out of the bedroom and our old bed back in.View More Reviews
The delivery was well done, courteous, and on time. We bought the tiger mahogany Hampton king bed with white leather headboard and the PowerCore 7000. My husband and I assembled the bed. We were pleasantly surprised, every screw, washer and parts were all included. It took a few hours, the bed is well made, solid, and every part fit together perfectly. It looks beautiful. Very happy with our experience but we have not slept on the bed, waiting for the new carpet's off gassing to dissipate. No off gassing from the bed/mattress though. I spent three months researching bed construction and mattresses, including reading the Old Bed Guy blog. I concluded this was the best available for the money. My husband who was initially sceptical of buying online, sight unseen, is sold! My only issue was I wished the bed was a available in expresso without an extra $250.
kind customer service, smooth delivery and extremely happy with our choice 6 months in( st regis pulse latex)
Great mattress, great customer service at the New York site. Word on the street is that buying a mattress takes a lot of time, energy, and choices between seemingly endless mattress choices. I found this brand while researching mattresses online. I wanted something firm, and based on reviews, as well as more formal reviews by Consumer Reports, I felt like the Charles Parker 5000 was going to be the one. My partner and I went to the show room, met with a super sales guy, very 'no pressure' which I like, and tried it out. 20 minutes later, we had purchased the mattress, set up our delivery time and we're all set for sleeping in a king sized mattress. Delivery was smooth, no issues. Our first night of sleep was good,a month later, it was excellent. The mattress is firm to very firm, and it took a moment to get used to it from our older, worn in, mattress. She sleeps on her side, and I sleep on my back. Both of us get a great night rest. Both of us get up at different times; motion from one partner makes no impact to your sleep mate. We love it!
ISSUE #1: When I made the order, I received an email confirmation. However, I also received an email saying that they charged me 20%. I wasn't sure why. Maybe that's posted on their website somewhere but I didn't see it. So I emailed them to ask why and they emailed right back to let me know they hold a 20% deposit. Good to know. An explanation would be good to have somewhere, like in the email confirmation.
Other than a fairly long wait for delivery our bed was extremely well packaged and arrived with no damage at all. The delivery crew were very polite and helpful. Everything was there and putting the bed together was easy. We are very happy with the finished product.
After a conversation with a phone representative, we ordered the memory foam version of this mattress. This turned out to be a mistake for me, as the heat retention of the memory foam kept me from sleeping well, even after 45-60 days.. The underlying mattress was excellent, however. The pulse latex would have been the right choice for us. To be honest, I'd raised this issue of heat retention with the representative and wished that he'd thought to steer us to the pulse latex initially. I knew we could exchange, but I hadn't been told that there would be a $375 charge for the exchange in addition to the price difference. So this was a disappointment. But we now have the pulse latex version and it's marvelous. Both versions are great unless, like me, you are sensitive to the heat retention of the memory foam. We sleep much better with the new mattress. I highly recommend it.
Earlier this year I purchased the Fairnoble Sleigh Platform Bed - beautiful quality and craftsmanship. I shopped around a number of other local vendors to find the right mattress. I was fortunate to find the St Regis on sale at Charles P Rogers. After reading positive independent reviews, I decided to give it a try - taking a chance ordering online. I love this mattress! The quality is excellent, and it is the perfect balance of firmness with a cushion-y upper layer. I highly recommend not only these products, but also must say that my experience with the Charles P Rogers company has been completely satisfying. I would not hesitate to refer potential buyers, or to purchase again from them in the future.
I love love my st Regis , Im so happy to have purchased this mattress, I sleep fabulous, this is so comfortable,worth every penny, I also purchased an encasement so my Mattress is protected , very comfortable feels fabulous
The mattress was double wrapped when it arrived in perfect condition. We have used it a month now and are resting comfortably after sleeping on a 15 years old mattress with lumps and indentations. Excellent buy. Thank you for the free shipping!
Very pleased with the St. Regis Queen Pulse Latex Mattress. My husband recently had back surgery and this mattress works for him. I have some arthritis issues and it works for me. Very pleased with the order process and delivery. Mattress was delivered to the bedroom, unwrapped, and trash removed by the delivery team. Because we are several states away, delivery took a few weeks. The only thing that would have made it better was to get the mattress sooner!
We like this mattress very much and would readily recommend it to friends or family. It is 'firm' the way we like our mattresses. We researched mattresses online and with Consumer Reports and choose this mattress. We just ordered another mattress, a king size, for our master bedroom because of the quality of this mattress. The mattress is soundless when you shift your position in bed.
I was extremely impressed by Charles Rogers from beginning to end. I wanted to place an order and emailed with a question at a time that I knew was afterhours for their customer service department - and yet someone got back to me almost immediately to answer my question and encourage me to place my order because the New Year's sale was ending the following day. Delivery was easy, the guys brought it all the way in, unwrapped it and set it up. The mattress is good quality. As is, it was a little too hard for me - I wish that the pillowtop was just a bit more plush so you get the feeling of luxuriousness as you sink into it. But I got it closer by buying a mattress cover with an additional pillowtop. Absolute perfection? Maybe not, but darn close! Full disclosure that I am a side sleeper and am thin, so boney, hence the need for softness. All in all, I am very happy with the quality and customer service for the price.
My entire experience with Charles P. Rogers was excellent. I love the fact that they have this old school showroom. Everyone I dealt with when visiting the showroom was extremely helpful and good natured. I went with a platform bed and the St. Regis mattress. I rent my guest room out on Air BnB and it surprised me how many of the guests report to me and in reviews that this is the most comfortable mattress they've slept on. I occasionally sleep on it myself between guest visits. It's cushy yet firm. The entire experience couldn't have been better. Expect my current guest from Seattle to reach out and order the mattress soon. He loves it as well! And how cool that this company has been in business since 1855! They must be doing something right.
If you want an ultra comfortable mattress with top level construction and absolutely no toxic outgassing and odor, this is THE mattress to buy. We had some horrible experiences trying brands such as Simmons (horrible odor that didn't dissipate even over a month) and Satva (no odor but really inferior construction, uncomfortable, and they offered me a $400 refund to take down negative reviews). But, eventually we found CP Rogers. Wish that had happened sooner, but so glad that, ultimately, it did. We've been to the showroom and factory in NJ, and there's no chemical odor whatsover on the shop floor. And sleeping on the 9000 is incredible --something to look forward to at the end of the day.
The estate 9000 is a beautiful mattress and very heavy. In discussing our needs with the rep, we decided on the 9000 although it is difficult to know which mattress would ultimately be best by simply talking to someone, without laying on the bed. We have no regrets in buying the 9000 but will say that it was a bit too firm and I added a memory foam pad to soften it. We sleep well on it and have high hopes that it will last for many years as it is a quality mattress.
I had been sleeping on an old, heavy, top-of-the-line, outrageously expensive Kluft before and had enjoyed it for many years -- but all good things come to an end eventually, In 2016 I tried the top two versions of the Saatva mattress, but sent them back: they simply were not solid enough for me. Then I slept on the 2016 version of the Charles P. Rogers Powercore Estate 9000 -- a great improvement over the Saatvas, but it felt a little hard to my aging body. The new version of this bed, however,. with the "latex comfort select cassette" system as a top layer, is just perfect for me. I absolutely love it. The delivery guys they use are terrific, too. Happy end of story.
Everything went smoothly. Delivery was EARLY! Guys really nice. I recommend this company to anyone. Howard A. is great, last of the great retail consultants. Wish there were more like him.
Great experience. I have five beds from CPR and they are all wonderfully comfortable. Delivery was quick and painless, and they got everything set up for me.
I went into this store a couple of times before making a decision on my purchase. I was approached by Sean, super friendly and very helpful in my final decision to make the purchase. Sean made several recommendations for me after I realized the bed I wanted was too large for the space I have. I ended up purchasing the Alana platform bed in tiger wood with four rolling drawers that easily glide from under the bed. Delivery was easy, fast and having paid a little extra for assembly was seamless. Happy, satisfied and well rested .
I was tasked with assisting my parents with replacing their mattress set; my father consulted Consumer Reports and wanted the highly recommended Powercore Estate 5000 mattress and low profile foundation in order to lower the overall profile of their bed for ease of use. The very fabulous sales rep Tina spoke with me by chat at length and answered all of my questions and assured me of the very specific dimensions that we required. We were also in a bind for fast delivery because of an impending discharge from a rehab facility and Tina worked her magic and got us white glove delivery service within 5 business days, which is not at all standard. Thank you to Tina for her superb service and communication which facilitated our ability to get this highly rated and high quality mattress in place in time for my family's needs.
Great night sleep!!!! My wife and I were long overdue for a new mattress. The old one lasted us for quite some time. Choosing a new mattress was a research project that went on for a couple of months. After looking at local stores, online shops and trying everything out there I stumbled upon Charles P Rogers. Never heard of them but their reputation seemed very favorable in the reviews I've read. Not that many reviews of people who didn't like the mattress, so I thought I would give it a shot. I live in NY so going to the store was easy to do. I went in and was immediately greeted with a polite, sincere and knowledgeable sales person. I've been to a number of chain mattress stores so I was ready for the talk-up of how great the mattresses are. I told her my needs and she had me lie on a 9000 series. It felt great - not a back sleeper but this felt good on my back. I then moved down to the 7000 series and within a minute my back started to hurt. Went back to the 9000 series and again no pain. This is a first - comfortable on my back. After so many stores I was convinced this was for me. I like its not an all foam mattress which I read many mixed reviews on. The real test now was to get my wife to buy into this mattress as well. She visited the other store in NY and also like the mattress but she is not as picky as I am. I ordered it, along with the foundation, sheets, and removal service of the old mattress. Delivery crew were top-notch. Had to deliver in the pouring rain and were careful coming in, making sure everything stayed dry cleaning up after they left. This was truly white-glove service. After a week sleeping on this mattress, I think my wife raves about it more than I do. Telling everyone how good it feels and make comments that it should be in a commercial if they made any. Overall, store was great, reps were great, delivery was great and the sleep is great. I even find myself on my back in the morning - something that never happened with the old mattress due to the sag. Really pleased. No regrets. Any future mattress purchase will always be a CPR.
The sales person was lovely, knowledgeable and informative. She helped us pick the proper mattress for us. After a mix-up with delivery time, which Customer Service rectified the same day - arranging for delivery after their normal hours - our mattress was delivered. It is so comfortable! I've had the best rest I've had in a long while. (Previous was a Sleep Number - which was horrible!) I'd recommend a Charles P Rodgers mattress.
We purchased a king St. Regis Pulse Mattress and a king Barcelona platform bed in tiger mahogany, as well as some bedding. We absolutely love everything. The mattress is so comfortable and the tiger mahogany platform bed is true to the picture on line. It's a beautiful bed. I also can't speak highly enough of Erick Lamb the sales rep I dealt with. He was so professional, knowledgeable and kind. It was a true pleasure working with him when I ordered the mattress. BTW - we loved everything so much that we just ordered a queen St. Regis and queen platform bed. And yes, Erick, took very good care of us. Charles P. Rogers will be our only place to purchase beds in the future and I will be asking for Erik Lamb to assist.
My wife and I did a lot of reading and researching long before we finally decided on Charles P. Rogers and a CPR mattress. We both have similar profiles in what we look for - support, comfort and quality. We called C PR and spoke with Steve S. Steve S. was amazing- professional, knowledgeable and patient! He answered each of our questions and had many of his own - he was wonderful. Steve worked with us from the start - initially on the telephone, when he put us through his own "research" - asking questions about our firmness likes, mattress history, individual statures and what we hoped a mattress would provide for us as a couple. Steve generously offered his time and expertise on the telephone, educating both of us on the various types of CPR mattresses, the individual features and the specific construction of each mattress. After several telephone conversations we were ready to purchase and did so over the phone. We planned a fun day trip to NYC, and while there, we decided to visit the store to test and feel the mattresses in person. where Steve S. was just exactly as he'd been on the telephone. Steve was exceedingly professional and offered yet more expertise on the CPR mattresses. We made our decision and have been thrilled ever since. The CPR mattress is far and away the most supportive and amazingly comfortable mattress - ever (we are on our 50s and have had several high end mattresses along the way). Thank you Steve S. - you are everything a sales consultant should be! We love our mattress!
These are the best reasons to choose Charles P. Rogers: Quality furniture, Dependable, Expert Installation and Delivery, Outstanding Customer Service. From the moment we entered the showroom we felt at ease. Calm and knowledgeble sales staff guided us, asking important, appropriate questions, sharing their knowledge of the products. The beds are all classic designs made from quality materials with craftsmanlike construction. The matresses are unique for their comfort. Delivery was a snap. The delivery team were equally knowledgeable, neat, careful and friendly. There was however a minor problem with the order. The deliverymen stayed, called the warehouse to seek a remedy. While at our home they placed a call to Chales P. Rogers Customer Service Liaisons on our behalf. The customer service team could not have been more responsive and accomodating. Stuff happens, but how a company responds to a problem says alot about that company. They looked into the issue and discovered that a required component of the bed was not part of the original order. We felt as if we had become a priority not a problem. Charles P. Rogers clearly understood that behind every problem is a customer with a problem. Together, we found an equitable solution and the new bed arrived in just a few days. We could not have been more pleased with the entire experience, minor hiccup and all. They called to arrange delivery, arrived ontime with the new bed and within 20 minutes the bed was assembled with the new mattress in place. The bed looks like fine furniture and the comfort we have experienced is almost beyond description. We have all dealt with stores where once the sales is completed and a problem occurs, you are on your own. With Charles P. Rogers nothing could be further from the truth. Charles P. Rogers is a quality manufacturer and demonstrates a business ethic rarely seen these days. We are Charles P. Rogers customers for life and would enthusiastically and without hesitation reccommend them.
My wife and I moved into a high-rise apartment near NYC that is much smaller then our place in the burbs. Space is a premium and taking advantage of storage space is essential. I wanted to have the absolute best bed on the market I found the Mahogany Storage Bed king size. The quality does not get much better than this. The Mahogany finish looks outstanding, top notch. The drawers are huge and fit lots of my clothes. Self-closing glides doors is a really nice feature too. Even the footboard has an additional compartment. There is even an optional digital safe that I did not go for but still nice feature. Another feature that looks premium to me is the upholstered top. Much better support than slats. The drawers came fully assembled, really convenient. The quality of the mattress was most important. We wanted to invest in a bed that would last long, feel amazing every time and be environmentally responsible. We found the perfect one for us. The Estate 9000 Luxury Plush. Hands down the most comfortable bed I have ever slept on. It is a dream. You can tell the quality is amazing because the sewn handles were super heavy duty. The triple thick layer of latex on top was a really nice touch. It came with a heavy-duty zipper case. Do the research and try it out. Everything about this bed is perfect. We are extremely happy with our purchase and recommended it any one who invests in their happiness. I went to the location on 17th street in NYC. The customer service was top notch. Super knowledgeable staff that answered all my questions. Not pushy or trying to up sell me on things I didn't want. All in all, this was a great experience because I felt like I made the right choice. Don't settle for those bed in box types. Don't skimp on quality sleep. Go with the best. Highly recommended.
I bought a beautiful Paris iron sleigh bed from Tina. The service I received from Tina was excellent. She listened and gave me great advice and customer service. Five stars!!
Love this bed! We've had our Paris Iron Sleigh bed for over 10 years now & it still looks brand new. The construction of this beautiful bed is tremendous. The service we received when purchasing & at set up, was amazing! Very dedicated people must work for this remarkable company, because we can't recall having a better experience. Their attention to detail & their service is what makes this company remarkable. From beginning to end, they do it right; which is why we bought our daughters bed from them, too.
I purchased an Estate 7000 Extra Comfort Queen in September and was so happy with it that when I needed a new bed for my guestroom this month I purchased a Solide Queen platform bed with a St. Regis mattress. I purchased both at the Manhattan showroom. The delivery came on time for both beds. The platform bed was assembled quickly by the men who delivered it. I'm very happy with the quality of the mattresses and the service.
I used to be a large fam of this company but I warn others against purchasing certain types of beds. More particularly, I warn that today's Chas P Rogers employees lack history regarding the products, basic knowledge of the company's website and products, and do not perform with the excellence of 20 years ago. I purchased 3 iron beds and the frames will last past my children's and grandchildren's lifetimes. Yet, I cannot use one of the frames and now must store it. When my husband and I moved to a townhouse 3 months ago, we figured we could not get a Queen box spring up the stairs and into the master bedroom, so I called the NYC Chas P Rogers store and was assured that a split box spring would work no problem for my type of iron bed. This was not the case. I was not present for the "white glove delivery" in which the entirety of split box springs and a queen mattress were set up--on our first night with the split box springs on the Chas P Rogers iron bedframe, we fell through to the floor. The ever-patient store sent longer split box springs and at 78 3/4 inches, those would not stay on the lip of the queen bed frame. After I measured 6 other major brands of multiple split box frames, I concluded and indeed was informed that nowadays no split box frames are 80" long as are regular queen box frames. I researched the Charles P Rogers website and found under FAQs that there might be rails to install across the bed frame to support split Queen box springs. ******During the course of 7 calls this week to customer service and the NYC store, no one knew about the FAQ reference to the rails, nor about the rails, nor were they familiar with my Queen bed frame (how could they if they worked at the company only a few months or a few years). During one call in the morning, I was assured that one guy who worked from noon on would call me after he got in that day. I called back at 3:39 pm and 4:01 pm, was told that the guy was on the phone and assured I would be his next call. I told customer service that day I could not continue to stand outside past 5:10 pm, and could not take calls thereafter for some time. I never received another call that day or night from customer service. After a call and email today to the NYC store, I just this afternoon received an email from customer service that the rails would be $450, plus delivery, would take weeks to make, and I would have to drill into the bed frame to install them. I provided the following to the owner and COO of Charles P Rogers by way of advice: (1) It would be unacceptable to me if I owned or managed Charles P Rogers that ANY employee--much less at least 5 employees I communicated with--would be unfamiliar with a page on the website. It is especially unacceptable for customer service reps not to have read the FAQ page. I would require even applicants to have read the entire website before considering hiring them. (2) It would be unacceptable to me that the information about the iron slats were not known by every employee of Charles P Rogers. (3) Inasmuch as Charles P Rogers beds last a lifetime, if I owned or managed Charles P Rogers, I would require at a minimum that customer service reps, if not sales, be familiar with all of the bed frames ever sold. (4) If I owned or managed Charles P Rogers, I would make sure each customer service rep could access a database of all past customers and their purchases. There is no question customer information could be accessed by phone number. (5) If I owned or managed Charles P Rogers, I would fire any employee who promised to call a customer back, but did not. These days, as we all know, it is an inconvenience to talk on the phone or to free a mobile phone for an expected call in. One must make sure one is in a cell zone and that one is not talking on the phone. Too, most of us can't talk on the phone while with others, or working, but we can check and respond to email. All of these things are very disappointing after having had great customer service long ago, including by a man who had worked for the company over 20 years.
What an experience from start to finish. The customer service was above and beyond to say the least, from friendliness to being knowledgeable. They knew exactly what I was looking for! My bedroom looks so awesome. Ask for Erik !
All said and done, Charles Rogers customer service reflects a caring of how a customer is treated. Thank you, Thomas.
I purchased the Powercore Estate 9000 nano mattress after reviewing many mattress reviews... and visiting CPR's Rutherford NJ store where I tested all the mattresses. Due to my size (5'11, 165) I made the purchase since the 9000 was the softest of the mattresses that were all VERY FIRM. In short time, I realized the 9000 mattress was just too firm even after the break-in period as it hurt my shoulders and hip region. I sent an email to the salesperson ("Tina") who never responded. Finally, I got hold of her and she told me to allow a longer break-in period that I tried to do without success. Today I called customer service as they never responded to my email either. I was told to buy a mattress topper for $500+ this after spending $2000. Thus company (as many other testimonials stated) has the worst customer service... I regret buying this mattress and suggest you don't either.
Bought a Mies platform bed a few years ago. Overall, I'm satisfied. BUT: the corners of the wood frame are very sharp and often cause scrapes and bruises when bumped into. Shame on me, I suppose, but CPRogers really needs to round off those corners.
The beds fall apart! I purchased a wood platform bed, recommended board for supporting the mattress, and a mattress one year ago at the store. The bed was delivered to my apartment and assembled. It started to feel a little rickety, but I moved and retightened and reassembled the bed, assuming it was not tightened enough when originally assembled. NOT THE CASE! The side rails separate from the frame, the legs bend under, and the bed starts to shift back and forth just from normal sleeping. I weigh 135, and sleep alone, and am not a restless sleeper. Three times in the past year I have taken everything off the bed, and retightened the screws, which loosen to the point of being removable by hand. I live in fear of the bed collapsing underneath me while I sleep. It is now loosening up within weeks of being retightened. Rogers will do nothing unless I pay to ship the queen sized wooden bed to NYC from Massachusetts, which costs as much or more than a new bed. $2000 for a brand new bed and mattress and the manufacture is crap!!!
They are the worst. Two delivery attempts never delivered complete bed. Ordered the bed on line. Was told that bed had to be manufactured special order and would take several weeks. Figured would be worth the wait. Bed was completed much later than promised. When bed did arrive it came without head or footboard so we refused delivery. Was told by customer service that they were sorry for the mix up and that they would have another bed delivered right away if the headboard and footboard could not be found. Asked how that was possible if the bed had to be manufactured as a special order, was told oh we have plenty of beds. One week later second attempt at delivery. This time had headboard and footboard (yeah). However box with rails had already been opened and did not contain any hardware or the center rail or the cross rails. When I called customer service about having missing parts expedited was told that if I wanted to assemble my self they could send parts by fedex. If not I had to wait until delivery company had another delivery in the area (they only come to our area once a week and only pick up from Charles P Rogers once a week). Still waiting for my complete bed.
We bought a bed from them ..the nano ...we returned it within the return period... Dan the salesperson told us to try the nano 2 bed ... Dan told us on the phone and IN WRITING that if we did like this bed we could return it and get our money back ...a month went by and we called them to start the return process as this bed hurt our hips and shoulders just as much as the original ...they have not communicated back with us they are not honoring their word and they don't seem to care that I have in writing that we could return it ...what a horrid company to deal with ..:my husband has been waiting two weeks to get a call from a manager.... I would never deal with this company nor would I ever recommend them.... consumer reports that with the bed there lower model but not with their customer service
I bought a $600 bed frame and was told it would be delivered/assembled and that I'd be given 30 minutes notice prior to arrival. I have a job and can't take 4 hours off work to wait during their "window." On the day of delivery, I got a call from my doorman saying people were at my apartment. No notice. No call. I had to leave the middle of a work meeting, and rush all the way to my apartment to meet them. Wasn't part of what I was promised.
Let me say that the salesman Steven was excellent. He was courteous, friendly, professional and very knowledgeable in the products in the store. That is why I ended up buying the King sized Nano from him. He wasn't afraid to come talk to a Black man shopping, while his other two White coworkers rolled their eyes and acted as though they were busy (Yeah, I noticed that and so did my shopping partner). Aside from his outstanding customer service and support, I do have two gripes. There was a issue of a salesman "Bryan" who took far to much money off of my credit card WITHOUT ASKING me how much I was going to pay. He took my credit card information and put through a $1500.00 charge as though it was his money and then had the audacity to say " you'll get a receipt in your email..." I asked him what receipt... You didn't ask me how much I wanted to pay? " That debacle through my whole weekend into a bad situation. Then to top it off, Linda (The Mgr) offered nothing but "well when you get your mattress you turn it every 6 months... " and my favorite "you bought the best mattress so it's ok" What does that have to do with anything that just happened with your incompetent salesman Bryan? She starts to end the conversation by saying (lying) " I'm going to listen to the recording and call you back.." I need not say that she never called nor intended to. So those two associates of Charles P Roger's bring a otherwise high rated score down to almost nothing. I hate being lied to Linda...Learn to listen to the customer problems and stick to the subject and try keeping your word. Bryan learn to ask the customer what THEY want to spend before YOU take it upon yourself to spend THEIR money. If you do go into the 17th Street store, only deal with Steven, you won't have problems.
We had a very firm serta icomfort that hurt my hips. I'm a side sleeper. Last year we added one of the latex toppers. That helped, but not enough. We recently got a medium mattress and are using it with the topper. It has been great!View More Reviews
The firm is fit for us. I am pregnant, this one helps a lot
It’s a great mattress though mine only is about 8” since the wool and cotton has not yet full expanded. I have great sleep at night, no aches or pains.
We have ordered 3 queen size beds for our new home. Not only do we love the mattresses or guests do too! We also ordered 4 deluxe pillows, which we are not as happy with. They are too thick which make them uncomfortable.
We purchased the firm latex mattress. It is very firm, but we are comfortable on it. As has been mentioned in other reviews, there is a smell to the mattress. It is going away over time, but some people might find it objectionable. It is also a heavy mattress. We purchased it for our boat and there are storage lockers in the platform on which the ...Read Moremattress lays. It is a bit difficult to lift the mattress when we want to access those storage lockers. The mattress was delivered in record time! Read Less
Stands up to all the claims made by it's inventor ! Better more relaxing sleep than on any other mattress, hands down. Also, the price is reasonable and the Customer Service is fantastic. !!
In an attempt to remedy chronic back discomfort & having more preference towards firmer sleeping surfaces... I initially purchased a medium 3" topper to firm up a pillow top mattress. When I received it, found that I would've preferred the firm topper as the medium didnt do much. With plans of returning the topper, I decided to go ahead and pu...Read Morerchase a latex mattress, choosing the 7" firm. Interium I slept on the topper placed on a carpeted floor. Those few nights were THE BEST sleeps I had in a long while. Firm enough for me to feel the support of the floor, yet cradled enough by the topper that it wasnt too hard. Also noticed that I didnt wake up with my normal morning stiffness from the pillow top mattress. Shipping for mattress was just as quick as the topper. Upon opening there was a farm animal smell mixed with latex, which was strong enough to be off putting to me. I also noticed sagging in the middle of the mattress once it was laid onto my platform bed. I phoned the company & the customer rep assured me that it would take a few days to a week for the mattress to full expand to its capacity; and if it didn't, they would ship a new mattress. I found the firm to be TOO firm(I'm a side sleeper) & bouncy, so I put medium topper over it. I felt like Goldilocks, it was just right!! Even masking the zoo smell from the mattress. Now having slept on the mattress & topper for nearly 2 weeks, I have to say that I am getting some of the best nights sleeps ever!! Even my housemate commented how comfortable it is to lay on. So I wont be returning the topper, happy to know that if I go thru a phase of needing more firmness, I can always remove it. Oh, I also noticed that the animal smell as calmed down a lot, needing to place my nose close to mattress to detect. I do wish the mattress had handles. I am very happy with my investment, 3 stars for now, will return after 6 months with an update; as only time will tell how well they both hold up from use. Read Less
Solid, way to firm. Will probably return.
Best mattress my wife and I slept on in years. Everyone needs one!
I recently bought a 9 inch Pure Green Natural Latex Mattress and am very happy with it. I wanted to avoid the off-gassing of memory foam so I was specifically looking for a latex mattress. I researched most of the other latex mattresses available online and decided on Sleep On Latex because of price and the positive reviews. I purchased the medium...Read More firmness and have found it very comfortable even though I sleep primarily on my side and a soft mattress is generally recommended for side sleepers. I have slept on latex for several years and before buying a new mattress I checked with the place where I had bought my first latex mattress for comparison. Their 7 inch mattress was almost twice as much as the 9 inch one that I bought from Sleep On Latex. I feel that there is no better value than Sleep On Latex. Read Less
Queen medium, back and side sleeper. I have back pain after 6-7 hours every time, despite trying all sorts of positions, a soft latex topper, a soft memory foam topper, and pillows under parts of me. But I spent three nights on a cheap cool mattress at my father's house and I slept like a baby without pain all night. I want to like these latex and...Read More foam mattresses but they just haven't worked. Read Less
Great customer service and the mattress seems like really high quality
I was looking at a Metta and another higher end mattress, but found this brand on Amazon which was at a lot better price than the Metta and the Pure Green brand had a lot of great reviews. I bought the firmest version which is perfect for me. It smelled quite a bit (off-gassing) for about a week, but it quickly dissipated. I bought a Twin XL (for ...Read Morean adult) so I can travel light when I move, but will buy a Queen size when I get to where I'm going. I will buy a Pure Green brand when I do get there as the price is great and it is a comfortable mattress. Read Less
Read a lot of reviews and did a lot of Reddit’ing and couldn’t be happier
This is the best mattress i have ever owned. Its supports my body well and is comfortable too! It is very heavy to move tho.
I got the firm version of this mattress, and it’s great for back sleepers (maybe a little too firm for side sleepers). I’m not giving it five stars because I don’t recall being warned anywhere that the queen size mattress weighs 150 lbs. I’ve since learned that latex is heavy, and I think it’s great for some people. If you’re not on the first floo...Read Morer, you may want to request “white glove” service. Even in the box it took two strong men and me to get it upstairs. I decided to return it, and I’d get the regular instead of the firm if I did it again. I’m opting for a lighter mattress. They offered to let me donate it, but since it’s so heavy I asked that they pick it up. They’re sending people who will carry it back downstairs for me, and they were extremely pleasant and understanding about the return. They’re definitely a quality operation, and I’m sorry it didn’t work out for me. Read Less
The Pure Green is really well constructed from materials that feel durable, especially the primary material, which is a huge slab of latex. I much prefer the feeling of the latex mattress to memory foam, and I like that it's cooler than foam mattresses. Highly recommended.
I bought the medium firmness king size mattress and it is the perfect firmness for me. I have been extremely pleased with my purchase. It arrived very fast from the time I ordered it and removing it from the box and unrolling it was pretty easy. I did have someone help me with that part of it. The quality is excellent and I'm sleeping very well on...Read More it. Read Less
I really, really loved this mattress for the first few weeks...it felt amazing compared to my old bed. Now that I've had it for about 8 months, I'm less sure. I bought the medium firm mattress, 9 inches thick. I waffled between firm and medium, and ultimately chose medium after talking to an employee, because I often sleep on my side and some...Read Moretimes sleep on my back and that was the recommendation. It seems like it has already lost a little bit of it's firmness, which I thought was not supposed to happen. After about 3-4 months I started really wishing I had chosen firm. Hopefully it doesn't soften further. Some Pros: The price! I could not have afforded most of the other brands of natural latex mattresses out there. Also, more comfortable than many other conventional matresses. Another issue is the mattress itself is a little (1-4 inches) narrower and shorter than advertised, than a typical full size bed. Maybe factor the thick wool cover into the advertised mattress dimensions, which seems misleading. I know it's just a few inches but it felt noticably narrower to me than my conventional full mattress. Overall, I'm still undecided. I'm happy to have been able to afford a more eco-friendly and healthy mattress. I wonder if I expected too much, comfort-wise. Since I did love it at first, I would kind of like to try the firmer mattress instead...but am worried I'll just be disappointed again. Read Less
Love the mattress, comfortable, safe, clean!
I bought another mattress identical to one I purchased just over a year ago with SOL, this time for my guest room. My mom is the first to sleep on it and says she has been sleeping great but that it would be enhanced with a little extra cushion from a mattress topper, which I currently have on mine. Though I have not ever slept only on the mattres...Read Mores itself, I do notice a difference in the additional comfort that the topper adds vs the mattress alone. Still, knowing the quality of materials in the mattress provides great peace of mind. I will continue to support this company for their commitment to sustainability, making non-toxic products, US manufacturing, and affordability!! Read Less
It is nice to read reviews that actually are true. My experience has been great with this company and it's customer service. They helped me choose the correct Bed , topper and pillow. I couldn't be more pleased with the Sales Team and the product. Which by the way, is like sleeping on a cloud. The most comfortable bed I have ever had. Thank you
My wife and I loved our old tempurpedic, but started looking around when upgrading to a king size. We were initially attracted by the organic, natural nature of the mattress. It’s significantly less expensive than a tempurpedic or comparable organic option. And having slept on it, we’re done shopping for any other bed. Thank you so much for bringi...Read Moreng us this mattress. Read Less
We bought a 9 in medium density mattress, and added the 3in soft topper. This was not comfy enough for my husband's aches and pains, so we are going to add a 3 in down topper in search of a cloud nine rest for him. I like the mattess with the soft topper, and I like that it's natural, had minimal odor, and that it is not friendly to dust mites.
excellent quality and comfort just as I expected
I bought a queen size, 7" firm and so far it's been great. it is a little firmer than I'd like and I'm exploring options with the company. I may get a topper to soften the experience a little. the product came in the big box and it is heavy. i needed to get my son to help lift it upstairs. and it does have a mild scent from the new zealand sh...Read Moreeep wool cover but it didn't bother me at all. i actually kind of like it. but i actually look forward to going to bed again which was not true of the sleep number bed my wife and i bought 5 months ago. highly recommended. Read Less
Company was great to work with. Fast delivery. Great mattress. Wish we had purchased sooner! Firm support with give and healthy materials. No odor. Best way to understand is to try it! Low risk with their excellent return policy and great customer service.
First impression was very good on the overall quality and comfort of my firm mattress. Very supportive and comfortable. I wanted to wait and see if anything negative showed up, I was wary of the middle sinking in but nothing like that has happened at all. Would not hesitate to buy another one, hope this lasts for years. FYI the firm is just like i...Read Moret says "firm". I use an older 2" tempur pedic topper on it and it seems perfect. So glad I found this quality product. Happy to support a business that makes it's product in U.S.A. Read Less
This mattress is great, we got a medium firmness because so many people said the medium was really firm. I disagree, I think the medium is appropriately categorized and thus we are returning for a firm. It’s super comfy but we have an infant and need a firmer sleep surface. Company is quick to respond and great to work with!
Fantastic mattress! I was very apprehensive about purchasing a mattress online but so happy now that I went with SleepOnLatex. Delivery was straight forward, the unwrapping and installation process was uneventful. The even and comfortable support from the mattress was superb. I told my wife that I felt like I was floating!
Slept on a futon for 2 decades until I got my new latex mattress. Best decision I ever made.
I love my latex bed. I purchased the 9 inch firmer and 3 inch soft topper. Everything is high quality. I mage a V birth bed in our sailboat a decade ago from a king size 6 inch mattress. A local company cut it into 5 pieces that fit like puzzle pieces into more than a king size wide V s shape that was only 18 inches at the feet. I covered it with ...Read Moresilk/cotton blend upholstery. It is a great bed so we decided to get latex for home. It's like it is alive made of a chunk of meat, it's such a natural product. Just amazing stuff! Thank you! Read Less
We bought twin mattresses for our girls. They are super comfy and our daughters have gotten great sleep since they started using them.
We bought the 9” medium mattress with a soft 3” topper. It’s just dreamy! What was great was that the mattress was ready to sleep on soon after unpacking with no off gassing.
I have wanted a natural latex mattress for a few years now. I love the say I feel so refreshed after sleeping on this mattress. The firm mattress is Sooooo comfortable for my wife and I. I will buy another one in the future and will recommend them to my friends.
I am enjoying the new 9” king soft-firmness mattress. However, if you enjoy memory foam, this may not be for you. In fairness to Sleep On Latex, they made that point clear to me when considering my purchase. Latex pushes back more that memory foam, but you won’t sink, either. Adjusting to the mattress has taken time. I am not sure if adding a...Read More topper as others have would improve what I feel is a fairly firm “soft” mattress? I have considered getting a soft topper as I have noted many others have done. Read Less
Got a twin size mattress for my daughter and she has been sleeping very well on it! I got the soft version and feel that it is the perfect firmness for her! Only complaint would be that it is difficult to make the bed, but definately a worthy trade off considering the quality of the mattress. Knowing my daughter is sleeping on a safe mattress is w...Read Moreorth the extra 10 mins it takes to make her bed!! Thank you for making such a great product! Read Less
met my expectations completely at a reasonable price, now I wake up with no back pains. I tried another product with a sleep on for 100 days and return if not satisfied, I returned it after 11 days.
We were happy with the firm mattress, and I'm even happier with the addition of the 2" soft latex topper, which feels like the ideal combination of support and softness. Great products, excellent customer service; highly recommended!
I've only ever slept on one mattress my whole life, so I dont have much mattress wisdom to offer. The mattress was a little firmer than I thought, but I sleep like a baby on it.