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Charles P Rogers has been making bedding since 1855 with the goal of making the finest beds. They still have their location in New York City and also ship their bedding nationwide. Overall, they specialize in offering hand crafted mattresses, frames, and beds. Their mattresses are focused on hybrid mattresses featuring latex comfort foam and pocketed coil support systems. With thick layers, they have good ratings when it comes to initial comfort, but some had issues with durability over time.
Sleep Innovations is a fairly recent contender in the online and offline mattress space. They sell predominantly on Amazon, other online retailers, and through their offline partner network at stores like Target, Sears, and Kohl's. Overall, they offer a cost-effective solution but without many of the perks of some of the newer brands.
Based on our aggregated reviews and our scoring method, we recommend Charles P Rogers in this match up!
See Our Full Review of Charles P Rogers
Charles P Rogers: 8.1/10
Sleep Innovations: 7.8/10
Charles P Rogers: 8/10
Sleep Innovations: 7.5/10
Charles P Rogers: 8.1/10
Sleep Innovations: 8.5/10
No Back Pain:
Charles P Rogers: 8.1/10
Sleep Innovations: 6.5/10
Charles P Rogers: $899-$2999
Sleep Innovations: $339-$849
Charles P Rogers:
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There is some negative input from sleepers about these mattresses. Some sleepers were unhappy with the comfort, but others were really pleased. Due to this, it's harder to predict whether one of these will sleep perfectly for you. Continue looking on below to learn more if one of these mattresses will work for you.
Support in mattresses is deeply important to spine health and deep sleep. If your matttress isn't as supportive as it should be, a mattress that properly supports you could mean deepers sleep and a happier you. All in all, these mattresses do offer good support at first, but some had issues with lasting comfort.
These mattresses should do fine on edge support for most, which is good for those that enjoy sitting on the side of the mattress. Those that have bigger frames may still experience some sagging along the edges.
Having a mattress that is highly durable can save you thousands. However, these days, everything from clothes to mattresses are wearing out quicker and quicker as businesses compete for profits. These mattresses get mixed feedback from customers on durability. Each mattress is different in how it affects you individually and may feel comfortable for you for years, but others have reported not being so lucky. Make sure to read more about these before purchasing.
Understanding customer feedback can be a great relief when spending hours searching for the right product. Customers, unfortunately, don't always enjoy these mattresses. Some report being comfy, but there are some who have had bad experiences. If you are considering, make sure to read on to figure out if one of these mattresses will work for you.
Most reviewers report that these mattresses do well with support, but others had issues with feel over the long term. For those that have larger body types or wide hips or shoulders, make sure to read all of the reviews and specifications as you'll want to make sure that your body is perfectly aligned.
For those that want a mattress they can sit on with their legs dangling off the sides, these mattresses provide a good amount of support for most sleepers. That said, some have had issues over the mattress life so make sure to review more if you need edge support for mobility reasons.
We all want a mattress that will last forever, but that is sometimes easier said than done. That said, current customers are a great place to start, especially when you can access all of their feedback. These mattreses are durable, overall, and should last longer than average for everyday sleepers, but some heavier folks may find that they lose some of their durability.
We recently ordered the solide bed, and it came in the mail a few days ago However, after setting up the entire frame, we realized that the platforms were missing. Consequently, we had to move the frame out of the bedroom and our old bed back in.View More Reviews
The delivery was well done, courteous, and on time. We bought the tiger mahogany Hampton king bed with white leather headboard and the PowerCore 7000. My husband and I assembled the bed. We were pleasantly surprised, every screw, washer and parts were all included. It took a few hours, the bed is well made, solid, and every part fit together perfectly. It looks beautiful. Very happy with our experience but we have not slept on the bed, waiting for the new carpet's off gassing to dissipate. No off gassing from the bed/mattress though. I spent three months researching bed construction and mattresses, including reading the Old Bed Guy blog. I concluded this was the best available for the money. My husband who was initially sceptical of buying online, sight unseen, is sold! My only issue was I wished the bed was a available in expresso without an extra $250.
kind customer service, smooth delivery and extremely happy with our choice 6 months in( st regis pulse latex)
Great mattress, great customer service at the New York site. Word on the street is that buying a mattress takes a lot of time, energy, and choices between seemingly endless mattress choices. I found this brand while researching mattresses online. I wanted something firm, and based on reviews, as well as more formal reviews by Consumer Reports, I felt like the Charles Parker 5000 was going to be the one. My partner and I went to the show room, met with a super sales guy, very 'no pressure' which I like, and tried it out. 20 minutes later, we had purchased the mattress, set up our delivery time and we're all set for sleeping in a king sized mattress. Delivery was smooth, no issues. Our first night of sleep was good,a month later, it was excellent. The mattress is firm to very firm, and it took a moment to get used to it from our older, worn in, mattress. She sleeps on her side, and I sleep on my back. Both of us get a great night rest. Both of us get up at different times; motion from one partner makes no impact to your sleep mate. We love it!
ISSUE #1: When I made the order, I received an email confirmation. However, I also received an email saying that they charged me 20%. I wasn't sure why. Maybe that's posted on their website somewhere but I didn't see it. So I emailed them to ask why and they emailed right back to let me know they hold a 20% deposit. Good to know. An explanation would be good to have somewhere, like in the email confirmation.
Other than a fairly long wait for delivery our bed was extremely well packaged and arrived with no damage at all. The delivery crew were very polite and helpful. Everything was there and putting the bed together was easy. We are very happy with the finished product.
After a conversation with a phone representative, we ordered the memory foam version of this mattress. This turned out to be a mistake for me, as the heat retention of the memory foam kept me from sleeping well, even after 45-60 days.. The underlying mattress was excellent, however. The pulse latex would have been the right choice for us. To be honest, I'd raised this issue of heat retention with the representative and wished that he'd thought to steer us to the pulse latex initially. I knew we could exchange, but I hadn't been told that there would be a $375 charge for the exchange in addition to the price difference. So this was a disappointment. But we now have the pulse latex version and it's marvelous. Both versions are great unless, like me, you are sensitive to the heat retention of the memory foam. We sleep much better with the new mattress. I highly recommend it.
Earlier this year I purchased the Fairnoble Sleigh Platform Bed - beautiful quality and craftsmanship. I shopped around a number of other local vendors to find the right mattress. I was fortunate to find the St Regis on sale at Charles P Rogers. After reading positive independent reviews, I decided to give it a try - taking a chance ordering online. I love this mattress! The quality is excellent, and it is the perfect balance of firmness with a cushion-y upper layer. I highly recommend not only these products, but also must say that my experience with the Charles P Rogers company has been completely satisfying. I would not hesitate to refer potential buyers, or to purchase again from them in the future.
I love love my st Regis , Im so happy to have purchased this mattress, I sleep fabulous, this is so comfortable,worth every penny, I also purchased an encasement so my Mattress is protected , very comfortable feels fabulous
The mattress was double wrapped when it arrived in perfect condition. We have used it a month now and are resting comfortably after sleeping on a 15 years old mattress with lumps and indentations. Excellent buy. Thank you for the free shipping!
Very pleased with the St. Regis Queen Pulse Latex Mattress. My husband recently had back surgery and this mattress works for him. I have some arthritis issues and it works for me. Very pleased with the order process and delivery. Mattress was delivered to the bedroom, unwrapped, and trash removed by the delivery team. Because we are several states away, delivery took a few weeks. The only thing that would have made it better was to get the mattress sooner!
We like this mattress very much and would readily recommend it to friends or family. It is 'firm' the way we like our mattresses. We researched mattresses online and with Consumer Reports and choose this mattress. We just ordered another mattress, a king size, for our master bedroom because of the quality of this mattress. The mattress is soundless when you shift your position in bed.
I was extremely impressed by Charles Rogers from beginning to end. I wanted to place an order and emailed with a question at a time that I knew was afterhours for their customer service department - and yet someone got back to me almost immediately to answer my question and encourage me to place my order because the New Year's sale was ending the following day. Delivery was easy, the guys brought it all the way in, unwrapped it and set it up. The mattress is good quality. As is, it was a little too hard for me - I wish that the pillowtop was just a bit more plush so you get the feeling of luxuriousness as you sink into it. But I got it closer by buying a mattress cover with an additional pillowtop. Absolute perfection? Maybe not, but darn close! Full disclosure that I am a side sleeper and am thin, so boney, hence the need for softness. All in all, I am very happy with the quality and customer service for the price.
My entire experience with Charles P. Rogers was excellent. I love the fact that they have this old school showroom. Everyone I dealt with when visiting the showroom was extremely helpful and good natured. I went with a platform bed and the St. Regis mattress. I rent my guest room out on Air BnB and it surprised me how many of the guests report to me and in reviews that this is the most comfortable mattress they've slept on. I occasionally sleep on it myself between guest visits. It's cushy yet firm. The entire experience couldn't have been better. Expect my current guest from Seattle to reach out and order the mattress soon. He loves it as well! And how cool that this company has been in business since 1855! They must be doing something right.
If you want an ultra comfortable mattress with top level construction and absolutely no toxic outgassing and odor, this is THE mattress to buy. We had some horrible experiences trying brands such as Simmons (horrible odor that didn't dissipate even over a month) and Satva (no odor but really inferior construction, uncomfortable, and they offered me a $400 refund to take down negative reviews). But, eventually we found CP Rogers. Wish that had happened sooner, but so glad that, ultimately, it did. We've been to the showroom and factory in NJ, and there's no chemical odor whatsover on the shop floor. And sleeping on the 9000 is incredible --something to look forward to at the end of the day.
The estate 9000 is a beautiful mattress and very heavy. In discussing our needs with the rep, we decided on the 9000 although it is difficult to know which mattress would ultimately be best by simply talking to someone, without laying on the bed. We have no regrets in buying the 9000 but will say that it was a bit too firm and I added a memory foam pad to soften it. We sleep well on it and have high hopes that it will last for many years as it is a quality mattress.
I had been sleeping on an old, heavy, top-of-the-line, outrageously expensive Kluft before and had enjoyed it for many years -- but all good things come to an end eventually, In 2016 I tried the top two versions of the Saatva mattress, but sent them back: they simply were not solid enough for me. Then I slept on the 2016 version of the Charles P. Rogers Powercore Estate 9000 -- a great improvement over the Saatvas, but it felt a little hard to my aging body. The new version of this bed, however,. with the "latex comfort select cassette" system as a top layer, is just perfect for me. I absolutely love it. The delivery guys they use are terrific, too. Happy end of story.
Everything went smoothly. Delivery was EARLY! Guys really nice. I recommend this company to anyone. Howard A. is great, last of the great retail consultants. Wish there were more like him.
Great experience. I have five beds from CPR and they are all wonderfully comfortable. Delivery was quick and painless, and they got everything set up for me.
I went into this store a couple of times before making a decision on my purchase. I was approached by Sean, super friendly and very helpful in my final decision to make the purchase. Sean made several recommendations for me after I realized the bed I wanted was too large for the space I have. I ended up purchasing the Alana platform bed in tiger wood with four rolling drawers that easily glide from under the bed. Delivery was easy, fast and having paid a little extra for assembly was seamless. Happy, satisfied and well rested .
I was tasked with assisting my parents with replacing their mattress set; my father consulted Consumer Reports and wanted the highly recommended Powercore Estate 5000 mattress and low profile foundation in order to lower the overall profile of their bed for ease of use. The very fabulous sales rep Tina spoke with me by chat at length and answered all of my questions and assured me of the very specific dimensions that we required. We were also in a bind for fast delivery because of an impending discharge from a rehab facility and Tina worked her magic and got us white glove delivery service within 5 business days, which is not at all standard. Thank you to Tina for her superb service and communication which facilitated our ability to get this highly rated and high quality mattress in place in time for my family's needs.
Great night sleep!!!! My wife and I were long overdue for a new mattress. The old one lasted us for quite some time. Choosing a new mattress was a research project that went on for a couple of months. After looking at local stores, online shops and trying everything out there I stumbled upon Charles P Rogers. Never heard of them but their reputation seemed very favorable in the reviews I've read. Not that many reviews of people who didn't like the mattress, so I thought I would give it a shot. I live in NY so going to the store was easy to do. I went in and was immediately greeted with a polite, sincere and knowledgeable sales person. I've been to a number of chain mattress stores so I was ready for the talk-up of how great the mattresses are. I told her my needs and she had me lie on a 9000 series. It felt great - not a back sleeper but this felt good on my back. I then moved down to the 7000 series and within a minute my back started to hurt. Went back to the 9000 series and again no pain. This is a first - comfortable on my back. After so many stores I was convinced this was for me. I like its not an all foam mattress which I read many mixed reviews on. The real test now was to get my wife to buy into this mattress as well. She visited the other store in NY and also like the mattress but she is not as picky as I am. I ordered it, along with the foundation, sheets, and removal service of the old mattress. Delivery crew were top-notch. Had to deliver in the pouring rain and were careful coming in, making sure everything stayed dry cleaning up after they left. This was truly white-glove service. After a week sleeping on this mattress, I think my wife raves about it more than I do. Telling everyone how good it feels and make comments that it should be in a commercial if they made any. Overall, store was great, reps were great, delivery was great and the sleep is great. I even find myself on my back in the morning - something that never happened with the old mattress due to the sag. Really pleased. No regrets. Any future mattress purchase will always be a CPR.
The sales person was lovely, knowledgeable and informative. She helped us pick the proper mattress for us. After a mix-up with delivery time, which Customer Service rectified the same day - arranging for delivery after their normal hours - our mattress was delivered. It is so comfortable! I've had the best rest I've had in a long while. (Previous was a Sleep Number - which was horrible!) I'd recommend a Charles P Rodgers mattress.
We purchased a king St. Regis Pulse Mattress and a king Barcelona platform bed in tiger mahogany, as well as some bedding. We absolutely love everything. The mattress is so comfortable and the tiger mahogany platform bed is true to the picture on line. It's a beautiful bed. I also can't speak highly enough of Erick Lamb the sales rep I dealt with. He was so professional, knowledgeable and kind. It was a true pleasure working with him when I ordered the mattress. BTW - we loved everything so much that we just ordered a queen St. Regis and queen platform bed. And yes, Erick, took very good care of us. Charles P. Rogers will be our only place to purchase beds in the future and I will be asking for Erik Lamb to assist.
My wife and I did a lot of reading and researching long before we finally decided on Charles P. Rogers and a CPR mattress. We both have similar profiles in what we look for - support, comfort and quality. We called C PR and spoke with Steve S. Steve S. was amazing- professional, knowledgeable and patient! He answered each of our questions and had many of his own - he was wonderful. Steve worked with us from the start - initially on the telephone, when he put us through his own "research" - asking questions about our firmness likes, mattress history, individual statures and what we hoped a mattress would provide for us as a couple. Steve generously offered his time and expertise on the telephone, educating both of us on the various types of CPR mattresses, the individual features and the specific construction of each mattress. After several telephone conversations we were ready to purchase and did so over the phone. We planned a fun day trip to NYC, and while there, we decided to visit the store to test and feel the mattresses in person. where Steve S. was just exactly as he'd been on the telephone. Steve was exceedingly professional and offered yet more expertise on the CPR mattresses. We made our decision and have been thrilled ever since. The CPR mattress is far and away the most supportive and amazingly comfortable mattress - ever (we are on our 50s and have had several high end mattresses along the way). Thank you Steve S. - you are everything a sales consultant should be! We love our mattress!
These are the best reasons to choose Charles P. Rogers: Quality furniture, Dependable, Expert Installation and Delivery, Outstanding Customer Service. From the moment we entered the showroom we felt at ease. Calm and knowledgeble sales staff guided us, asking important, appropriate questions, sharing their knowledge of the products. The beds are all classic designs made from quality materials with craftsmanlike construction. The matresses are unique for their comfort. Delivery was a snap. The delivery team were equally knowledgeable, neat, careful and friendly. There was however a minor problem with the order. The deliverymen stayed, called the warehouse to seek a remedy. While at our home they placed a call to Chales P. Rogers Customer Service Liaisons on our behalf. The customer service team could not have been more responsive and accomodating. Stuff happens, but how a company responds to a problem says alot about that company. They looked into the issue and discovered that a required component of the bed was not part of the original order. We felt as if we had become a priority not a problem. Charles P. Rogers clearly understood that behind every problem is a customer with a problem. Together, we found an equitable solution and the new bed arrived in just a few days. We could not have been more pleased with the entire experience, minor hiccup and all. They called to arrange delivery, arrived ontime with the new bed and within 20 minutes the bed was assembled with the new mattress in place. The bed looks like fine furniture and the comfort we have experienced is almost beyond description. We have all dealt with stores where once the sales is completed and a problem occurs, you are on your own. With Charles P. Rogers nothing could be further from the truth. Charles P. Rogers is a quality manufacturer and demonstrates a business ethic rarely seen these days. We are Charles P. Rogers customers for life and would enthusiastically and without hesitation reccommend them.
My wife and I moved into a high-rise apartment near NYC that is much smaller then our place in the burbs. Space is a premium and taking advantage of storage space is essential. I wanted to have the absolute best bed on the market I found the Mahogany Storage Bed king size. The quality does not get much better than this. The Mahogany finish looks outstanding, top notch. The drawers are huge and fit lots of my clothes. Self-closing glides doors is a really nice feature too. Even the footboard has an additional compartment. There is even an optional digital safe that I did not go for but still nice feature. Another feature that looks premium to me is the upholstered top. Much better support than slats. The drawers came fully assembled, really convenient. The quality of the mattress was most important. We wanted to invest in a bed that would last long, feel amazing every time and be environmentally responsible. We found the perfect one for us. The Estate 9000 Luxury Plush. Hands down the most comfortable bed I have ever slept on. It is a dream. You can tell the quality is amazing because the sewn handles were super heavy duty. The triple thick layer of latex on top was a really nice touch. It came with a heavy-duty zipper case. Do the research and try it out. Everything about this bed is perfect. We are extremely happy with our purchase and recommended it any one who invests in their happiness. I went to the location on 17th street in NYC. The customer service was top notch. Super knowledgeable staff that answered all my questions. Not pushy or trying to up sell me on things I didn't want. All in all, this was a great experience because I felt like I made the right choice. Don't settle for those bed in box types. Don't skimp on quality sleep. Go with the best. Highly recommended.
I bought a beautiful Paris iron sleigh bed from Tina. The service I received from Tina was excellent. She listened and gave me great advice and customer service. Five stars!!
Love this bed! We've had our Paris Iron Sleigh bed for over 10 years now & it still looks brand new. The construction of this beautiful bed is tremendous. The service we received when purchasing & at set up, was amazing! Very dedicated people must work for this remarkable company, because we can't recall having a better experience. Their attention to detail & their service is what makes this company remarkable. From beginning to end, they do it right; which is why we bought our daughters bed from them, too.
I purchased an Estate 7000 Extra Comfort Queen in September and was so happy with it that when I needed a new bed for my guestroom this month I purchased a Solide Queen platform bed with a St. Regis mattress. I purchased both at the Manhattan showroom. The delivery came on time for both beds. The platform bed was assembled quickly by the men who delivered it. I'm very happy with the quality of the mattresses and the service.
I used to be a large fam of this company but I warn others against purchasing certain types of beds. More particularly, I warn that today's Chas P Rogers employees lack history regarding the products, basic knowledge of the company's website and products, and do not perform with the excellence of 20 years ago. I purchased 3 iron beds and the frames will last past my children's and grandchildren's lifetimes. Yet, I cannot use one of the frames and now must store it. When my husband and I moved to a townhouse 3 months ago, we figured we could not get a Queen box spring up the stairs and into the master bedroom, so I called the NYC Chas P Rogers store and was assured that a split box spring would work no problem for my type of iron bed. This was not the case. I was not present for the "white glove delivery" in which the entirety of split box springs and a queen mattress were set up--on our first night with the split box springs on the Chas P Rogers iron bedframe, we fell through to the floor. The ever-patient store sent longer split box springs and at 78 3/4 inches, those would not stay on the lip of the queen bed frame. After I measured 6 other major brands of multiple split box frames, I concluded and indeed was informed that nowadays no split box frames are 80" long as are regular queen box frames. I researched the Charles P Rogers website and found under FAQs that there might be rails to install across the bed frame to support split Queen box springs. ******During the course of 7 calls this week to customer service and the NYC store, no one knew about the FAQ reference to the rails, nor about the rails, nor were they familiar with my Queen bed frame (how could they if they worked at the company only a few months or a few years). During one call in the morning, I was assured that one guy who worked from noon on would call me after he got in that day. I called back at 3:39 pm and 4:01 pm, was told that the guy was on the phone and assured I would be his next call. I told customer service that day I could not continue to stand outside past 5:10 pm, and could not take calls thereafter for some time. I never received another call that day or night from customer service. After a call and email today to the NYC store, I just this afternoon received an email from customer service that the rails would be $450, plus delivery, would take weeks to make, and I would have to drill into the bed frame to install them. I provided the following to the owner and COO of Charles P Rogers by way of advice: (1) It would be unacceptable to me if I owned or managed Charles P Rogers that ANY employee--much less at least 5 employees I communicated with--would be unfamiliar with a page on the website. It is especially unacceptable for customer service reps not to have read the FAQ page. I would require even applicants to have read the entire website before considering hiring them. (2) It would be unacceptable to me that the information about the iron slats were not known by every employee of Charles P Rogers. (3) Inasmuch as Charles P Rogers beds last a lifetime, if I owned or managed Charles P Rogers, I would require at a minimum that customer service reps, if not sales, be familiar with all of the bed frames ever sold. (4) If I owned or managed Charles P Rogers, I would make sure each customer service rep could access a database of all past customers and their purchases. There is no question customer information could be accessed by phone number. (5) If I owned or managed Charles P Rogers, I would fire any employee who promised to call a customer back, but did not. These days, as we all know, it is an inconvenience to talk on the phone or to free a mobile phone for an expected call in. One must make sure one is in a cell zone and that one is not talking on the phone. Too, most of us can't talk on the phone while with others, or working, but we can check and respond to email. All of these things are very disappointing after having had great customer service long ago, including by a man who had worked for the company over 20 years.
What an experience from start to finish. The customer service was above and beyond to say the least, from friendliness to being knowledgeable. They knew exactly what I was looking for! My bedroom looks so awesome. Ask for Erik !
All said and done, Charles Rogers customer service reflects a caring of how a customer is treated. Thank you, Thomas.
I purchased the Powercore Estate 9000 nano mattress after reviewing many mattress reviews... and visiting CPR's Rutherford NJ store where I tested all the mattresses. Due to my size (5'11, 165) I made the purchase since the 9000 was the softest of the mattresses that were all VERY FIRM. In short time, I realized the 9000 mattress was just too firm even after the break-in period as it hurt my shoulders and hip region. I sent an email to the salesperson ("Tina") who never responded. Finally, I got hold of her and she told me to allow a longer break-in period that I tried to do without success. Today I called customer service as they never responded to my email either. I was told to buy a mattress topper for $500+ this after spending $2000. Thus company (as many other testimonials stated) has the worst customer service... I regret buying this mattress and suggest you don't either.
Bought a Mies platform bed a few years ago. Overall, I'm satisfied. BUT: the corners of the wood frame are very sharp and often cause scrapes and bruises when bumped into. Shame on me, I suppose, but CPRogers really needs to round off those corners.
The beds fall apart! I purchased a wood platform bed, recommended board for supporting the mattress, and a mattress one year ago at the store. The bed was delivered to my apartment and assembled. It started to feel a little rickety, but I moved and retightened and reassembled the bed, assuming it was not tightened enough when originally assembled. NOT THE CASE! The side rails separate from the frame, the legs bend under, and the bed starts to shift back and forth just from normal sleeping. I weigh 135, and sleep alone, and am not a restless sleeper. Three times in the past year I have taken everything off the bed, and retightened the screws, which loosen to the point of being removable by hand. I live in fear of the bed collapsing underneath me while I sleep. It is now loosening up within weeks of being retightened. Rogers will do nothing unless I pay to ship the queen sized wooden bed to NYC from Massachusetts, which costs as much or more than a new bed. $2000 for a brand new bed and mattress and the manufacture is crap!!!
They are the worst. Two delivery attempts never delivered complete bed. Ordered the bed on line. Was told that bed had to be manufactured special order and would take several weeks. Figured would be worth the wait. Bed was completed much later than promised. When bed did arrive it came without head or footboard so we refused delivery. Was told by customer service that they were sorry for the mix up and that they would have another bed delivered right away if the headboard and footboard could not be found. Asked how that was possible if the bed had to be manufactured as a special order, was told oh we have plenty of beds. One week later second attempt at delivery. This time had headboard and footboard (yeah). However box with rails had already been opened and did not contain any hardware or the center rail or the cross rails. When I called customer service about having missing parts expedited was told that if I wanted to assemble my self they could send parts by fedex. If not I had to wait until delivery company had another delivery in the area (they only come to our area once a week and only pick up from Charles P Rogers once a week). Still waiting for my complete bed.
We bought a bed from them ..the nano ...we returned it within the return period... Dan the salesperson told us to try the nano 2 bed ... Dan told us on the phone and IN WRITING that if we did like this bed we could return it and get our money back ...a month went by and we called them to start the return process as this bed hurt our hips and shoulders just as much as the original ...they have not communicated back with us they are not honoring their word and they don't seem to care that I have in writing that we could return it ...what a horrid company to deal with ..:my husband has been waiting two weeks to get a call from a manager.... I would never deal with this company nor would I ever recommend them.... consumer reports that with the bed there lower model but not with their customer service
I bought a $600 bed frame and was told it would be delivered/assembled and that I'd be given 30 minutes notice prior to arrival. I have a job and can't take 4 hours off work to wait during their "window." On the day of delivery, I got a call from my doorman saying people were at my apartment. No notice. No call. I had to leave the middle of a work meeting, and rush all the way to my apartment to meet them. Wasn't part of what I was promised.
Let me say that the salesman Steven was excellent. He was courteous, friendly, professional and very knowledgeable in the products in the store. That is why I ended up buying the King sized Nano from him. He wasn't afraid to come talk to a Black man shopping, while his other two White coworkers rolled their eyes and acted as though they were busy (Yeah, I noticed that and so did my shopping partner). Aside from his outstanding customer service and support, I do have two gripes. There was a issue of a salesman "Bryan" who took far to much money off of my credit card WITHOUT ASKING me how much I was going to pay. He took my credit card information and put through a $1500.00 charge as though it was his money and then had the audacity to say " you'll get a receipt in your email..." I asked him what receipt... You didn't ask me how much I wanted to pay? " That debacle through my whole weekend into a bad situation. Then to top it off, Linda (The Mgr) offered nothing but "well when you get your mattress you turn it every 6 months... " and my favorite "you bought the best mattress so it's ok" What does that have to do with anything that just happened with your incompetent salesman Bryan? She starts to end the conversation by saying (lying) " I'm going to listen to the recording and call you back.." I need not say that she never called nor intended to. So those two associates of Charles P Roger's bring a otherwise high rated score down to almost nothing. I hate being lied to Linda...Learn to listen to the customer problems and stick to the subject and try keeping your word. Bryan learn to ask the customer what THEY want to spend before YOU take it upon yourself to spend THEIR money. If you do go into the 17th Street store, only deal with Steven, you won't have problems.
I think everyone should get one of these, they arrive in a tall but moderate size box, After unboxing you cut the plastic cover and it starts to expand to its normal size, I find it VERY comfortable and it keeps me from getting too hot at night. I am sleeping better than at anytime in my 67 years!!!!View More Reviews
This is the best mattress I have ever slept on. I know some people give it a bad rating saying it is too firm, but it really is only about personal preference. I have slept on hard beds and this is not one of them. Yes it is firm, you don't feel like you are sleeping on a soft pillow top but I don't think that is best for your back anyway. I had back surgery last year and this mattress addresses issues that no other mattress has, regarding the many issues my back requires. It take a night or two to get used to the difference but once you stick with it, you will be happy you transitioned.
As of today, this mattress is a huge improvement over our last one. It is quite tall and doesn't need a box spring (we have it on a wood platform). The mattress is firm, but given a few minutes, you sink into it a bit, which really makes it quite comfortable to sleep on at night. It doesn't keep cool quite to the extent as I was hoping. It's pretty humid here in the warm Florida Panhandle, but I wasn't expecting miracles. Good value overall for the price tag.
I have owned this mattress for over 1 year and love it. I bought this as a toddler bed when we were transitioning my son from the crib to a bed. This bed is tall enough that you don't need a frame for it. For the time being, we have the mattress on the floor with no frame and don't have to worry if my son falls off the bed. The bed is comfortable for him and adults. I often find myself sleeping in this bed as my son sometimes needs dad with him to go back to sleep. I love this bed and its just as good as my very expensive beauty rest mattress.
Pretty firm. I loved it, my wife hated it. If your looking for a mattress that's super soft like a plush DO NOT buy this. For a firm mattress this thing is incredible.
This mattress may very well be the firmest mattress that I have ever had the displeasure of sleeping on. If you want a firm mattress it would be a great buy. If you are looking for plush you should go ahead and purchase a mattress topper as well.
This is our first memory foam mattress purchase. For the last 13 years we have been sleeping on a pillow top mattress, but that old mattress was getting pretty lumpy and old and I couldn't find the exact same brand to replace it. So we started mattress shopping..... ugh how I hate mattress shopping! After a couple of weeks of research, we settled on this particular mattress (in king size). Delivery was prompt and setup was painless. Open the box, follow the directions to carefully cut away the protective compression packaging and enjoy as your mattress takes shape in front of your eyes. We opened ours in the morning and slept on the mattress that night. It was a different experience at first and frankly couldn't decide whether we had made a good decision or bad. This mattress is really firm, especially if you put the Dreamaway Mattress Protector on it. We have used the mattress for a few months now and I think I'm finally getting used to it. I'm not an especially great sleeper any way, so it is hard for me to claim that I'm sleeping any better or any worse than before. Thankfully the lumps are gone :) and I can move around the bed at night without disturbing the Mrs. We had a really nice bed set, so I saved the box spring and frame and put the new memory foam mattress on top of that. Considering the price paid, ease of setup and pain free ordering / delivery process from Amazon I wouldn't say that I'm unhappy with the purchase. But for me it wasn't the paradigm shifting sleep experience that I was hoping for. One thing I want to stress is that this mattress is very firm, so if you're looking for a softer experience you should consider something else. We haven't slept on it in the summer yet, but so far the mattress temperature is comfortable. As for reports of chemical odors on memory foam mattresses....... this one was minor and gone before we went to sleep on it the first night.
This is an awesome bed! It takes a little getting used to, but once you are, it's great! Definitely recommend two people to unpackage and place the bed, though I did manage by myself, it wasn't the most comfortable experience. My previous foam bed had a lot of off-gassing. With this bed, unless you put your nose right in it, you really can't smell anything.
This is a really good quality mattress. After a year of use there is no dip or sag. Also the corners do not "bend" when you sit on them. I deducted a star because, at first the mattress was just too firm
for us. We were wondering if we had to return this.Luckily we tried a 2" topper from costco ($99) and that did the trick. Now we have a firm base with a plush top. Best of both worlds !
Love the mattress, quality product. I previously slept on a cheap mattress with a nice 4" memory foam pad that was fairly soft, so this is a little firm for me although i'm sleeping well on it. Why I gave it 4 stars is that the listing says medium/soft feel but its no where near soft. Its more medium/firm. I'm going to purchase the extra plush bamboo mattress pad just to soften up a bit because a slightly firm mattress is probably better for me anyway.
I read a lot of reviews before ordering this and I was very concerned about the potential odor from the foam. Thankfully even when I first cut open the bag it comes in there was no odor at all... literally no odor (even with face pressed against the foam). So I guess that pretty much takes care of that.
As for any crease from shipping, it seemed to disappear in about 15 minutes. I did follow the instructions and I even went above and beyond by leaving it sit for 2 days before I slept on it. I don't see or feel any creases or any indication that it was shipped folded.
As for the firmness, it is a bit firm and softens up as you lay on it. It took a week to get used to it but I am very pleased with it now.
I am so happy I didn't waste $3,000 - $5000 on a Tempurpedic at the furniture store. :)
Wish I would have bought one years ago. We both work midnights and when we finally get to crawl in and get situated " lights out " I don't even move. This matress is much cheaper than the pillow top we replaced. I'm going to replace our two childrens mattresses with these. I highly recommend them. No more back pain...that alone is worth it. Excellent product for the money. I don't overheat either, very rested when I wake up.
This mattress is comparable to the Famous Brand memory foam mattress I have used at a friends home. However, this cost half the price. The only drawback is finding bedding that fits the thickness of the mattress...
My other mattress was a spring with box frames. It was over 15 years old and sagging. I think I used it for way too long beyond its usefulness. I should have replaced it years ago. I think the old mattress ruined my back as well. I could not sleep soundly for any longer than 4 hours before my back would start hurting. Then I would just shift and turn the rest of the night. Needless to say I have not slept well in at least 6 months to a year, if not longer. My back only hurt when I would sleep so I could almost definitely attribute it to a deteriorating spring mattress. I decided to make the switch to a foam mattress to try something new. This mattress appears to be well constructed in the materials used and the mattress covering. It is a firm mattress for sure. I have had it for about a week and am still getting used to it. My back still gives me trouble at night but it is markedly better and improving. I think my back is just now resetting itself from years of terrible posture during sleep. The firmness was a concern because I am a side sleeper at times. I have found this mattress not to be an issue for me though. I went with this one because the reviews I saw said it was not as firm as the one with the gel-foam layer and the gel-foam layer one was not recommended by side-sleepers because it is firmer. This was a great purchase in my opinion. My wife likes it and I am getting used to it, and my sleep is improving. The other concern was the heat that some people had mentioned. I have found zero issues with heat transfer. I don't even notice it. The mattress expanded almost immediately after removing it from the bag and was ready in just a few hours really. We slept on it that night.
this is the most comfortable mattress I've ever slept on. i had previously purchased one in a full size so when I upgraded my living arrangements i got a king size. the mattress is firm but soft on top and very supportive. get deep pocket sheets for it. you wont be disappointed.
It did take me a long time to shop around to finally make the decision. I shopped for over a year for a new mattress and with my experience with my last mattress I needed to be sure before I spent so much money not to be satisfied. On my last purchase I spent over $2500.00 on a Seally posterpedic job. I thought I was shopping smart and purchased a close out model. I figured since I was shopping at a reputable dealer and purchased a product with excellent reputation I would be happy. I was far from that 6 months later, the mattress did not show any signs of wear. I was able to set a 8 foot level across the mattress with only about a 1/2" of variance across the surface which is with in specification. Even though the product was within the manufactures limits the product did not provide much support, I am 160 pounds at 5'9" and my wife is all of 110 pounds at 5'6". My point is we are physically fit active people and the product had us waking up multiple times through out the nigh and when we had to wake up we were often feeling tired and sore from sleeping on this product. We talked to the dealer to try to warranty the product, since the product was with in the specification and operating within the set of limitations set by the factory I was stuck with it. Well at $2500.00 at 6months old I was shocked that a product that seemed to be a great product at first was failing us so quickly. So with all that said I have had this new mattress for going on 3 weeks now and I must say it has alleviated all the complaints I have described about my previous mattress, I believe that it is too soon to effectively rate this product accurately with out seeing if I will have a problem because of having the previous product only 6 months and being so unhappy overall, having a mattress for 18 months and trying to get a replacement for a year I was happy to get a good night sleep. I did read all of the manufactures guidelines on how to care for it properly and they all are clear and reasonable to get the most out of it. This product sleeps comfortably in relation to temperature, on my conventional innerspring mattress I was a hot sleeper and was constantly throwing the covers off in the middle of the night then waking up freezing cold. With this product I reach my rem sleep very quickly and sleep all the way through the night waking up crisp and refreshed ready to conquer the day! This product supports me and I wake up with no pain or sore muscles. I have had friends that have purchased this same mattress and are still satisfied, I am truly hopping we have the same experience, a warranty doesn't mean a thing if the guidelines protect the manufacture. Not sure about this warranty by reading it I would have to say it may not be much of a warranty, In the event you want to make a claim you have to pay to ship and return ship to you so that they can inspect the product. This leaves me to only guess that if I had to request a warranty replacement it will not be an easy transaction.
I am in love. This is the best thing since sliced bread. My husband was not interested
In buying a mattress on line. It came there was no smell like some viewers mentioned.
It came early which was great. I am telling everyone what a great experience this was.
PS I have never written a review before.
Very comfortable. Came vacuum sealed and expanded to full size very quickly. Not too firm. Does seem to be a little warmer than other mattresses. Can't beat the price though. Make sure you buy extra deep fitted sheets to fit.
We really love this bed despite what everyone is saying here. Yes the bed is firm, but it's a cushiony firm.
Let me describe: the bed has great support. Coming from a nice expensive pillowtop spring bed, this bed is firm. Something that we were looking for after 5 years on that pillowtop. This bed has healed my bad back too!
Feels like sleeping on a Twinkie!!
Great value....comfortable...no-cons for me... It's amAzing that it was delivered in such a small box compared to the expanded size...just open the box , let it expand and air out....( smells like baking cookie crust ...for a few days; )
I carried it up 4 flights of stairs by myself...I sometimes carry my guitar amps (fender-tube) up and down ,,, so the 90+ lbs weight of the bed wasn't an issue... It's just bulky... I weigh over 200lbs and over 6'0 ft... Just to put things in perspective...so if you are out of shape ...pay someone to move it....once it expands.. It's much easier to move around... Just bulky...oh yeah... My place is hot all year long....haven't closest all my windows in 18 years .. The temperature of the bed is balanced... Not hot , not cold....
Even when it over 90 deg in the house...I don't know about durability , but time will tell....
its been a couple of weeks now.. i unboxed it and it unfolded in a couple of hours.. so i put sheets on and slept on it the first night.
I have been having soreness and stiffness for a while now from my former "innerspring" mattress.. and it was a very expensive one.. with 2000 coils etc. but my body was screaming at me every morning!!
So I thought i would give this mattress a try becasue there were so many good comments.
I love it! Yes, the first night it was firm, kinda scary.. but it softens up to you in little bit and then you dont feel "sunk" but I did feel supported. Its been a couple weeks now and I am going to put a 1 inch memory foam topper for a softer pillow top effect, but i do love the level of support and NO MOTION from your partner.. I am sometimes a restless sleeper, getting up and such, and my partner feels NOTHING. I will never go back to an innerspring mattress.. this mattress is the best i have ever had and it didnt break the budget.
Very happy with purchase. Bed is as described. I have slept well on this mattress from night 1. I would recommend this to anyone looking for a new mattress. There was no smell and I slept on it 12 hours after opening.
This is our first memory foam mattress, and beyond what everyone else has said (positive), we are completely in love with this item. We replaced a sinkhole mattress (heh) with this, and the price was too good to pass up (I was in the process of ordering a queen when the web page refreshed and showed me the king mattress on sale for less than the queen!).
It IS a firm mattress, but only until your body starts to warm up the foam a bit, then you sink (but not too much!) slightly and suddenly it's heaven. Very impressed, considering it feels exactly the same as the $4500 Tempurpedic model I took a nap on in a local store.
Everyone will like a different mattress, but my advice is to give this a try. It might take a night or five to get completely used to it (bonus if you have a memory foam pillow to go with it!), but it is worth every penny and then some. You simply cannot put a price on a good night's sleep, no matter how cliche that saying is ;).
The adjustment from a spring based mattress to memory foam took some getting used to (more so for the kids, who were perplexed when jumping on it didn't provide the same gleeful launch)...but, 3 months in and the wife and I love this mattress. Price point was hard to beat and we haven't seen any issues with the mattress losing its shape. Very pleased.
Wanted to try a memory foam mattress but didn't like the high price of the name brand sold in most retail stores. Found this online for considerably less and opted for the slight cost increase of the 14in version. Totally happy with this mattress! Slight smell from gases of foam a couple of days that has dissipated and nothing but a great nights sleep for me and my wife!
Firm but very comfortable. Its been a week and we have both slept well for a change. Bed arrived on time and was easy to unpack and set up. Others have stated you have to wait 72 hours after you unpack this to sleep on it, I think it was about 5 hours for us and everything was perfectly fine. I would not hesitate to buy this again.
Love this from the very first night. The only problem is you have to stay clear from the edge as it sinks a little. So thick. We could have bought the less thick as this is a solid mattress - extremely comfortable and firm support.
I have shoulder and back problems. The bed has been good for my back, but terrible for my shoulders. My wife loves the bed so I give it four stars.
I really like this mattress. It is firm and at first I figured perhaps it may be a little to firm for my body. I felt this way for the past 8 months of owning it (even though I've been sleeping fine the whole time) until I went on vacation with my girlfriend to Atlantic City. After staying in a hotel on a softer bed I could definitely feel a difference when waking up. I;m only 31 years old but I could tell my joints were a bet more stiff than I had gotten used to. Overall even though I never owned the cheaper version of this be I'm still very satisfied with my purchase.
WAY too firm. Ended up with neck and back pain.
I've waited 6 months to write a review because I really wanted to have some good perspective. I tend to like a soft mattress and fall asleep best on my side. The first few months were rough; this is a firm mattress and I woke up in pain when I slept on my side, still do. This thing gets even firmer when the temp drops and living in an attic in VT the temp gets into the low 60s at night. With all that said, this is the best mattress I've ever had and look forward to every night's sleep. My wife likes a firmer mattress and had lots of hip pain from our old bed and now she has none. This mattress is best for back sleepers and I have learned to appreciate that and a firmer mattress. I love how it conforms to my body and I'm not disturbed when my night owl wife or restless dog move around. Well worth the money and it should soften up a little over the years. Is not hot at all like some reviews say, but if you need a soft bed look elsewhere or go to a store where you can try it out first.
I've had this mattress for about 10 months now and am fairly pleased with it. It was easy to deploy (impressive to watch once you open the bag). Make sure you have it arranged properly before cutting the bag open. Though a little heavy I was able to deploy my king size mattress alone. It did smell a little for a couple of days but was not intolerable. The price is pretty good and I'm pleased I bought it. I've recommended it to family and friends. I'd actually like it a little firmer but some seem to think it is pretty firm. My only complaint, common to all memory foam mattresses, is that I can't move very well on it. I'm used to my old mattress having a grippable edge to help me adjust but this one has a soft edge with nothing to easily grip. Still pretty pleased with it though. Recommended.
I cannot say enough about this mattress. I had a crappy innerspring that made my neck and back hurt, and I was constantly tossing and turning. I had looked at memory foam mattresses in person and decided that was the way I wanted to go, but thousands of dollars, really? Surely there must be a more economical alternative. My budget was $1000 for a queen mattress. I wanted something less firm, but not too soft. I came across this line and this 14-inch memory foam mattress was the softest of the bunch. And for $600? Ordered! 2 days later I was sleeping like a baby. No more back pain, no more neck pain, no more waking up 10 times every night.
The mattress had no smell right out of the box. The only cons I can think of are that it's extremely heavy and it might be too warm for some people. But I'd buy this mattress over and over again anyway.
As others have said, this mattress is very firm. It will get softer after 24-48 hours, but having tried many memory foam mattresses of this type, it is quite firm. I agree with the description that this mattress is ideal for side sleepers and provides ample support.
Quite a bit stiffer than one would expect from a mattress categorized as "soft-medium", but we shall see if it softens up as time goes on. We had to buy an additional pillow-top cover in order to make this mattress tolerable. It does not get too hot or cold and offers excellent support, but it is stiff unless you are a heavier person. Still seems to be of good quality construction and time will tell how it holds up - will try to return in a year to update.
I add my opinion to the thousands. With a bad neck from a 1982 motorcycle accident, I slept on a bed made from a plywood deck with 4 inches of ordinary upholstery foam for the last 34 years. Extra firm, like the floor. I am a side sleeper, and after passing 55 some time ago, I developed arthritis in my hips, among other places. I had the ultimate surgical repair of my neck in 2010, so my neck no longer required a hard bed with precise pillows. My wife and I slept on the Alden last night, fell asleep immediately, and were reluctant to get out of it in the morning. It was blissful. I got a name brand mattress cover that supposedly provides cool comfort. The mattress seems warmer than 4 inches of foam, but not unpleasantly warm. Use a lighter blanket, or during the winter, set thermostat to 60. I read many of the reviews, including the negatives saying this is too firm. A carpeted floor should be used as a measure of hardness (1) and a sack of goose feathers as soft (10). This mattress would be a 4. Most importantly, it relieved the pressure on my hips for a pain free night. If I did not have a few more years of work, I would spend 12 hours/day in this bed.
This mattress replaced a memory foam mattress that we had purchased 7 years ago from a different online vendor. I researched the highest rated mattresses. (Consumer reviews do help, so please share yours, regardless of your experience.) I learned who the best manufacturers are and how long one can reasonably expect these to last (about half their stated warranty, sometimes less). This was one of two brands that we considered, the other was not in stock and we needed a new mattress, STAT.
Shipping was fast, cost was reasonable, and my back is much improved. If you haven't slept on a memory foam mattress, it's difficult to describe "firm but forgiving." Lots of support, but support that feels like it's made just for you.
This is my 2nd Sleep Innovation mattress from Amazon, the first one was a 12 inch firm. this is a 14 inch med-firm. I absolutely love them. I would recommend the med-firm for people weight under 170lbs.
I purchased this mattress after having been really unhappy with the rock hard firmness of the Sleep Innovations Taylor mattress.
This Alden mattress is described as being medium/soft. There is really nothing soft about this mattress. It is medium/firm, at best. But, I like a firm mattress and this mattress is firm but VERY comfortable. This is a very good deal for a mattress, there's no need to spend thousands on a highly marketed brand.
I will update this as necessary as time goes on.
The box is a bit of a pain to move (roughly 20"x20"x40" and 100 pounds). Once I got it in place, there have been absolutely no issues. Cutting off the shrink wrapping was no problem at all, and it was actually kind of neat to see the item return to its intended shape once out of the shrink wrap. When I cut the first layer of shrink wrap off, it almost sounded like the mattress took a breath.
I had read reviews that mentioned an odor issue at first, but there was no odor on mine even immediately out of the box.
The mattress looked like it was back to its usual shape within an hour, but the material that comes with it says it might take a few days.
Also, this is a fabulously comfortable mattress. For me, it is firm but not so firm that it feels like you are sleeping on a board.
I would highly recommend this product, and I might be purchasing another for my guest bedroom.