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Charles P Rogers has been making bedding since 1855 with the goal of making the finest beds. They still have their location in New York City and also ship their bedding nationwide. Overall, they specialize in offering hand crafted mattresses, frames, and beds. They offer hybrid mattresses with latex and memory foam.
Resort Sleep offers a mid-range/mid-price memoryfoam and gel mattress. They sell almost exclusively on Amazon and some of their reviews complain about misadvertised width and misrepresentation of where the mattress is made. Although there are plenty of good reviews, please do your homework -- there are plenty of high quality mattresses for similar prices that don't involve the same risk.
Based on our aggregated reviews and our scoring method, we recommend Charles P Rogers in this match up!
See Our Full Review of Charles P Rogers
Overall Score:
Charles P Rogers: 8.1/10
Resort Sleep: 6.9/10
Customer Satisfaction:
Charles P Rogers: 8/10
Resort Sleep: 6.8/10
Price Value:
Charles P Rogers: 8.1/10
Resort Sleep: 6.5/10
No Back Pain:
Charles P Rogers: 8.1/10
Resort Sleep: 6.2/10
Price:
Charles P Rogers: $899-$2999
Resort Sleep: $699-$1,199
Charles P Rogers:
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Resort Sleep:
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Using customer reviews as a guide can be great for discerning shoppers. Unfortunately, sleepers don't always feel great about these mattresses. Some feel snug and comfortable, but others feel discomfort. If you are considering buying, there are more details about mattress specifics below.
Mattress support can be the life changing difference you need to have a refreshing night sleep. These mattresses do well in supporting folks at the beginning, but there are some who have found the long term support lacking. This is one reason to really do your research to make sure that these mattresses will fit your body type.
Edge Support
Edge support is key for those that like to sit on the sides of their mattress. These mattresses have okay edge support for most sleepers, but there may be issues with dipping on the edges for some.
Bowling Ball & Density Tests
In mattress tests that measure the density of the mattresses, these mattresses have fairly even support. Some reviewers, though, have described issues with support issues over time.
If a brand invests in good materials, design, and quality control, durability should follow. Companies may have disagreements with sleepers if they don't invest in these attributes. When it comes to these mattresses, they get mixed reviews from customers on durability. Some report a happy night sleep, but others have had problems over a short horizon. Ensure that you take a look at the reviews before you buy.
If you are considering this brand, take a look below for more from customers They, sadly, get some low reviews from customers. Some spoke high praise about their experience, but many others had issues with the feel.
There are mixed feelings from customers about the longevity of support of these mattresses. Though some enjoy the quality of these mattresses, if you have a heavier body type, review the mattress specifications before purchasing.
Edge Support
For those that are looking for quality and long-life edge support, some describe these mattresses as having lacking edge support over the short term.
Getting a long-lasting mattress is awesome, and when our mattress is instead something crummy that causes us pain after only a year, this is the worst. However, it is much more difficult to find a durable mattress nowadays than in years past. With more choices than ever, many companies are sacrificing quality to make a quick dollar. When it comes to these mattresses, unfortunately, they have some sleepers who have reported durability issues over a short time. Durability issues don't happen to everyone, but make sure to read more about the warranty and the return policies.
We recently ordered the solide bed, and it came in the mail a few days ago However, after setting up the entire frame, we realized that the platforms were missing. Consequently, we had to move the frame out of the bedroom and our old bed back in.
View More ReviewsThe delivery was well done, courteous, and on time. We bought the tiger mahogany Hampton king bed with white leather headboard and the PowerCore 7000. My husband and I assembled the bed. We were pleasantly surprised, every screw, washer and parts were all included. It took a few hours, the bed is well made, solid, and every part fit together perfectly. It looks beautiful. Very happy with our experience but we have not slept on the bed, waiting for the new carpet's off gassing to dissipate. No off gassing from the bed/mattress though. I spent three months researching bed construction and mattresses, including reading the Old Bed Guy blog. I concluded this was the best available for the money. My husband who was initially sceptical of buying online, sight unseen, is sold! My only issue was I wished the bed was a available in expresso without an extra $250.
kind customer service, smooth delivery and extremely happy with our choice 6 months in( st regis pulse latex)
Great mattress, great customer service at the New York site. Word on the street is that buying a mattress takes a lot of time, energy, and choices between seemingly endless mattress choices. I found this brand while researching mattresses online. I wanted something firm, and based on reviews, as well as more formal reviews by Consumer Reports, I felt like the Charles Parker 5000 was going to be the one. My partner and I went to the show room, met with a super sales guy, very 'no pressure' which I like, and tried it out. 20 minutes later, we had purchased the mattress, set up our delivery time and we're all set for sleeping in a king sized mattress. Delivery was smooth, no issues. Our first night of sleep was good,a month later, it was excellent. The mattress is firm to very firm, and it took a moment to get used to it from our older, worn in, mattress. She sleeps on her side, and I sleep on my back. Both of us get a great night rest. Both of us get up at different times; motion from one partner makes no impact to your sleep mate. We love it!
ISSUE #1: When I made the order, I received an email confirmation. However, I also received an email saying that they charged me 20%. I wasn't sure why. Maybe that's posted on their website somewhere but I didn't see it. So I emailed them to ask why and they emailed right back to let me know they hold a 20% deposit. Good to know. An explanation would be good to have somewhere, like in the email confirmation.
Other than a fairly long wait for delivery our bed was extremely well packaged and arrived with no damage at all. The delivery crew were very polite and helpful. Everything was there and putting the bed together was easy. We are very happy with the finished product.
After a conversation with a phone representative, we ordered the memory foam version of this mattress. This turned out to be a mistake for me, as the heat retention of the memory foam kept me from sleeping well, even after 45-60 days.. The underlying mattress was excellent, however. The pulse latex would have been the right choice for us. To be honest, I'd raised this issue of heat retention with the representative and wished that he'd thought to steer us to the pulse latex initially. I knew we could exchange, but I hadn't been told that there would be a $375 charge for the exchange in addition to the price difference. So this was a disappointment. But we now have the pulse latex version and it's marvelous. Both versions are great unless, like me, you are sensitive to the heat retention of the memory foam. We sleep much better with the new mattress. I highly recommend it.
Earlier this year I purchased the Fairnoble Sleigh Platform Bed - beautiful quality and craftsmanship. I shopped around a number of other local vendors to find the right mattress. I was fortunate to find the St Regis on sale at Charles P Rogers. After reading positive independent reviews, I decided to give it a try - taking a chance ordering online. I love this mattress! The quality is excellent, and it is the perfect balance of firmness with a cushion-y upper layer. I highly recommend not only these products, but also must say that my experience with the Charles P Rogers company has been completely satisfying. I would not hesitate to refer potential buyers, or to purchase again from them in the future.
I love love my st Regis , Im so happy to have purchased this mattress, I sleep fabulous, this is so comfortable,worth every penny, I also purchased an encasement so my Mattress is protected , very comfortable feels fabulous
The mattress was double wrapped when it arrived in perfect condition. We have used it a month now and are resting comfortably after sleeping on a 15 years old mattress with lumps and indentations. Excellent buy. Thank you for the free shipping!
Very pleased with the St. Regis Queen Pulse Latex Mattress. My husband recently had back surgery and this mattress works for him. I have some arthritis issues and it works for me. Very pleased with the order process and delivery. Mattress was delivered to the bedroom, unwrapped, and trash removed by the delivery team. Because we are several states away, delivery took a few weeks. The only thing that would have made it better was to get the mattress sooner!
We like this mattress very much and would readily recommend it to friends or family. It is 'firm' the way we like our mattresses. We researched mattresses online and with Consumer Reports and choose this mattress. We just ordered another mattress, a king size, for our master bedroom because of the quality of this mattress. The mattress is soundless when you shift your position in bed.
I was extremely impressed by Charles Rogers from beginning to end. I wanted to place an order and emailed with a question at a time that I knew was afterhours for their customer service department - and yet someone got back to me almost immediately to answer my question and encourage me to place my order because the New Year's sale was ending the following day. Delivery was easy, the guys brought it all the way in, unwrapped it and set it up. The mattress is good quality. As is, it was a little too hard for me - I wish that the pillowtop was just a bit more plush so you get the feeling of luxuriousness as you sink into it. But I got it closer by buying a mattress cover with an additional pillowtop. Absolute perfection? Maybe not, but darn close! Full disclosure that I am a side sleeper and am thin, so boney, hence the need for softness. All in all, I am very happy with the quality and customer service for the price.
My entire experience with Charles P. Rogers was excellent. I love the fact that they have this old school showroom. Everyone I dealt with when visiting the showroom was extremely helpful and good natured. I went with a platform bed and the St. Regis mattress. I rent my guest room out on Air BnB and it surprised me how many of the guests report to me and in reviews that this is the most comfortable mattress they've slept on. I occasionally sleep on it myself between guest visits. It's cushy yet firm. The entire experience couldn't have been better. Expect my current guest from Seattle to reach out and order the mattress soon. He loves it as well! And how cool that this company has been in business since 1855! They must be doing something right.
If you want an ultra comfortable mattress with top level construction and absolutely no toxic outgassing and odor, this is THE mattress to buy. We had some horrible experiences trying brands such as Simmons (horrible odor that didn't dissipate even over a month) and Satva (no odor but really inferior construction, uncomfortable, and they offered me a $400 refund to take down negative reviews). But, eventually we found CP Rogers. Wish that had happened sooner, but so glad that, ultimately, it did. We've been to the showroom and factory in NJ, and there's no chemical odor whatsover on the shop floor. And sleeping on the 9000 is incredible --something to look forward to at the end of the day.
The estate 9000 is a beautiful mattress and very heavy. In discussing our needs with the rep, we decided on the 9000 although it is difficult to know which mattress would ultimately be best by simply talking to someone, without laying on the bed. We have no regrets in buying the 9000 but will say that it was a bit too firm and I added a memory foam pad to soften it. We sleep well on it and have high hopes that it will last for many years as it is a quality mattress.
I had been sleeping on an old, heavy, top-of-the-line, outrageously expensive Kluft before and had enjoyed it for many years -- but all good things come to an end eventually, In 2016 I tried the top two versions of the Saatva mattress, but sent them back: they simply were not solid enough for me. Then I slept on the 2016 version of the Charles P. Rogers Powercore Estate 9000 -- a great improvement over the Saatvas, but it felt a little hard to my aging body. The new version of this bed, however,. with the "latex comfort select cassette" system as a top layer, is just perfect for me. I absolutely love it. The delivery guys they use are terrific, too. Happy end of story.
Everything went smoothly. Delivery was EARLY! Guys really nice. I recommend this company to anyone. Howard A. is great, last of the great retail consultants. Wish there were more like him.
Great experience. I have five beds from CPR and they are all wonderfully comfortable. Delivery was quick and painless, and they got everything set up for me.
I went into this store a couple of times before making a decision on my purchase. I was approached by Sean, super friendly and very helpful in my final decision to make the purchase. Sean made several recommendations for me after I realized the bed I wanted was too large for the space I have. I ended up purchasing the Alana platform bed in tiger wood with four rolling drawers that easily glide from under the bed. Delivery was easy, fast and having paid a little extra for assembly was seamless. Happy, satisfied and well rested .
I was tasked with assisting my parents with replacing their mattress set; my father consulted Consumer Reports and wanted the highly recommended Powercore Estate 5000 mattress and low profile foundation in order to lower the overall profile of their bed for ease of use. The very fabulous sales rep Tina spoke with me by chat at length and answered all of my questions and assured me of the very specific dimensions that we required. We were also in a bind for fast delivery because of an impending discharge from a rehab facility and Tina worked her magic and got us white glove delivery service within 5 business days, which is not at all standard. Thank you to Tina for her superb service and communication which facilitated our ability to get this highly rated and high quality mattress in place in time for my family's needs.
Great night sleep!!!! My wife and I were long overdue for a new mattress. The old one lasted us for quite some time. Choosing a new mattress was a research project that went on for a couple of months. After looking at local stores, online shops and trying everything out there I stumbled upon Charles P Rogers. Never heard of them but their reputation seemed very favorable in the reviews I've read. Not that many reviews of people who didn't like the mattress, so I thought I would give it a shot. I live in NY so going to the store was easy to do. I went in and was immediately greeted with a polite, sincere and knowledgeable sales person. I've been to a number of chain mattress stores so I was ready for the talk-up of how great the mattresses are. I told her my needs and she had me lie on a 9000 series. It felt great - not a back sleeper but this felt good on my back. I then moved down to the 7000 series and within a minute my back started to hurt. Went back to the 9000 series and again no pain. This is a first - comfortable on my back. After so many stores I was convinced this was for me. I like its not an all foam mattress which I read many mixed reviews on. The real test now was to get my wife to buy into this mattress as well. She visited the other store in NY and also like the mattress but she is not as picky as I am. I ordered it, along with the foundation, sheets, and removal service of the old mattress. Delivery crew were top-notch. Had to deliver in the pouring rain and were careful coming in, making sure everything stayed dry cleaning up after they left. This was truly white-glove service. After a week sleeping on this mattress, I think my wife raves about it more than I do. Telling everyone how good it feels and make comments that it should be in a commercial if they made any. Overall, store was great, reps were great, delivery was great and the sleep is great. I even find myself on my back in the morning - something that never happened with the old mattress due to the sag. Really pleased. No regrets. Any future mattress purchase will always be a CPR.
The sales person was lovely, knowledgeable and informative. She helped us pick the proper mattress for us. After a mix-up with delivery time, which Customer Service rectified the same day - arranging for delivery after their normal hours - our mattress was delivered. It is so comfortable! I've had the best rest I've had in a long while. (Previous was a Sleep Number - which was horrible!) I'd recommend a Charles P Rodgers mattress.
We purchased a king St. Regis Pulse Mattress and a king Barcelona platform bed in tiger mahogany, as well as some bedding. We absolutely love everything. The mattress is so comfortable and the tiger mahogany platform bed is true to the picture on line. It's a beautiful bed. I also can't speak highly enough of Erick Lamb the sales rep I dealt with. He was so professional, knowledgeable and kind. It was a true pleasure working with him when I ordered the mattress. BTW - we loved everything so much that we just ordered a queen St. Regis and queen platform bed. And yes, Erick, took very good care of us. Charles P. Rogers will be our only place to purchase beds in the future and I will be asking for Erik Lamb to assist.
My wife and I did a lot of reading and researching long before we finally decided on Charles P. Rogers and a CPR mattress. We both have similar profiles in what we look for - support, comfort and quality. We called C PR and spoke with Steve S. Steve S. was amazing- professional, knowledgeable and patient! He answered each of our questions and had many of his own - he was wonderful. Steve worked with us from the start - initially on the telephone, when he put us through his own "research" - asking questions about our firmness likes, mattress history, individual statures and what we hoped a mattress would provide for us as a couple. Steve generously offered his time and expertise on the telephone, educating both of us on the various types of CPR mattresses, the individual features and the specific construction of each mattress. After several telephone conversations we were ready to purchase and did so over the phone. We planned a fun day trip to NYC, and while there, we decided to visit the store to test and feel the mattresses in person. where Steve S. was just exactly as he'd been on the telephone. Steve was exceedingly professional and offered yet more expertise on the CPR mattresses. We made our decision and have been thrilled ever since. The CPR mattress is far and away the most supportive and amazingly comfortable mattress - ever (we are on our 50s and have had several high end mattresses along the way). Thank you Steve S. - you are everything a sales consultant should be! We love our mattress!
These are the best reasons to choose Charles P. Rogers: Quality furniture, Dependable, Expert Installation and Delivery, Outstanding Customer Service. From the moment we entered the showroom we felt at ease. Calm and knowledgeble sales staff guided us, asking important, appropriate questions, sharing their knowledge of the products. The beds are all classic designs made from quality materials with craftsmanlike construction. The matresses are unique for their comfort. Delivery was a snap. The delivery team were equally knowledgeable, neat, careful and friendly. There was however a minor problem with the order. The deliverymen stayed, called the warehouse to seek a remedy. While at our home they placed a call to Chales P. Rogers Customer Service Liaisons on our behalf. The customer service team could not have been more responsive and accomodating. Stuff happens, but how a company responds to a problem says alot about that company. They looked into the issue and discovered that a required component of the bed was not part of the original order. We felt as if we had become a priority not a problem. Charles P. Rogers clearly understood that behind every problem is a customer with a problem. Together, we found an equitable solution and the new bed arrived in just a few days. We could not have been more pleased with the entire experience, minor hiccup and all. They called to arrange delivery, arrived ontime with the new bed and within 20 minutes the bed was assembled with the new mattress in place. The bed looks like fine furniture and the comfort we have experienced is almost beyond description. We have all dealt with stores where once the sales is completed and a problem occurs, you are on your own. With Charles P. Rogers nothing could be further from the truth. Charles P. Rogers is a quality manufacturer and demonstrates a business ethic rarely seen these days. We are Charles P. Rogers customers for life and would enthusiastically and without hesitation reccommend them.
My wife and I moved into a high-rise apartment near NYC that is much smaller then our place in the burbs. Space is a premium and taking advantage of storage space is essential. I wanted to have the absolute best bed on the market I found the Mahogany Storage Bed king size. The quality does not get much better than this. The Mahogany finish looks outstanding, top notch. The drawers are huge and fit lots of my clothes. Self-closing glides doors is a really nice feature too. Even the footboard has an additional compartment. There is even an optional digital safe that I did not go for but still nice feature. Another feature that looks premium to me is the upholstered top. Much better support than slats. The drawers came fully assembled, really convenient. The quality of the mattress was most important. We wanted to invest in a bed that would last long, feel amazing every time and be environmentally responsible. We found the perfect one for us. The Estate 9000 Luxury Plush. Hands down the most comfortable bed I have ever slept on. It is a dream. You can tell the quality is amazing because the sewn handles were super heavy duty. The triple thick layer of latex on top was a really nice touch. It came with a heavy-duty zipper case. Do the research and try it out. Everything about this bed is perfect. We are extremely happy with our purchase and recommended it any one who invests in their happiness. I went to the location on 17th street in NYC. The customer service was top notch. Super knowledgeable staff that answered all my questions. Not pushy or trying to up sell me on things I didn't want. All in all, this was a great experience because I felt like I made the right choice. Don't settle for those bed in box types. Don't skimp on quality sleep. Go with the best. Highly recommended.
I bought a beautiful Paris iron sleigh bed from Tina. The service I received from Tina was excellent. She listened and gave me great advice and customer service. Five stars!!
Love this bed! We've had our Paris Iron Sleigh bed for over 10 years now & it still looks brand new. The construction of this beautiful bed is tremendous. The service we received when purchasing & at set up, was amazing! Very dedicated people must work for this remarkable company, because we can't recall having a better experience. Their attention to detail & their service is what makes this company remarkable. From beginning to end, they do it right; which is why we bought our daughters bed from them, too.
I purchased an Estate 7000 Extra Comfort Queen in September and was so happy with it that when I needed a new bed for my guestroom this month I purchased a Solide Queen platform bed with a St. Regis mattress. I purchased both at the Manhattan showroom. The delivery came on time for both beds. The platform bed was assembled quickly by the men who delivered it. I'm very happy with the quality of the mattresses and the service.
I used to be a large fam of this company but I warn others against purchasing certain types of beds. More particularly, I warn that today's Chas P Rogers employees lack history regarding the products, basic knowledge of the company's website and products, and do not perform with the excellence of 20 years ago. I purchased 3 iron beds and the frames will last past my children's and grandchildren's lifetimes. Yet, I cannot use one of the frames and now must store it. When my husband and I moved to a townhouse 3 months ago, we figured we could not get a Queen box spring up the stairs and into the master bedroom, so I called the NYC Chas P Rogers store and was assured that a split box spring would work no problem for my type of iron bed. This was not the case. I was not present for the "white glove delivery" in which the entirety of split box springs and a queen mattress were set up--on our first night with the split box springs on the Chas P Rogers iron bedframe, we fell through to the floor. The ever-patient store sent longer split box springs and at 78 3/4 inches, those would not stay on the lip of the queen bed frame. After I measured 6 other major brands of multiple split box frames, I concluded and indeed was informed that nowadays no split box frames are 80" long as are regular queen box frames. I researched the Charles P Rogers website and found under FAQs that there might be rails to install across the bed frame to support split Queen box springs. ******During the course of 7 calls this week to customer service and the NYC store, no one knew about the FAQ reference to the rails, nor about the rails, nor were they familiar with my Queen bed frame (how could they if they worked at the company only a few months or a few years). During one call in the morning, I was assured that one guy who worked from noon on would call me after he got in that day. I called back at 3:39 pm and 4:01 pm, was told that the guy was on the phone and assured I would be his next call. I told customer service that day I could not continue to stand outside past 5:10 pm, and could not take calls thereafter for some time. I never received another call that day or night from customer service. After a call and email today to the NYC store, I just this afternoon received an email from customer service that the rails would be $450, plus delivery, would take weeks to make, and I would have to drill into the bed frame to install them. I provided the following to the owner and COO of Charles P Rogers by way of advice: (1) It would be unacceptable to me if I owned or managed Charles P Rogers that ANY employee--much less at least 5 employees I communicated with--would be unfamiliar with a page on the website. It is especially unacceptable for customer service reps not to have read the FAQ page. I would require even applicants to have read the entire website before considering hiring them. (2) It would be unacceptable to me that the information about the iron slats were not known by every employee of Charles P Rogers. (3) Inasmuch as Charles P Rogers beds last a lifetime, if I owned or managed Charles P Rogers, I would require at a minimum that customer service reps, if not sales, be familiar with all of the bed frames ever sold. (4) If I owned or managed Charles P Rogers, I would make sure each customer service rep could access a database of all past customers and their purchases. There is no question customer information could be accessed by phone number. (5) If I owned or managed Charles P Rogers, I would fire any employee who promised to call a customer back, but did not. These days, as we all know, it is an inconvenience to talk on the phone or to free a mobile phone for an expected call in. One must make sure one is in a cell zone and that one is not talking on the phone. Too, most of us can't talk on the phone while with others, or working, but we can check and respond to email. All of these things are very disappointing after having had great customer service long ago, including by a man who had worked for the company over 20 years.
What an experience from start to finish. The customer service was above and beyond to say the least, from friendliness to being knowledgeable. They knew exactly what I was looking for! My bedroom looks so awesome. Ask for Erik !
All said and done, Charles Rogers customer service reflects a caring of how a customer is treated. Thank you, Thomas.
I purchased the Powercore Estate 9000 nano mattress after reviewing many mattress reviews... and visiting CPR's Rutherford NJ store where I tested all the mattresses. Due to my size (5'11, 165) I made the purchase since the 9000 was the softest of the mattresses that were all VERY FIRM. In short time, I realized the 9000 mattress was just too firm even after the break-in period as it hurt my shoulders and hip region. I sent an email to the salesperson ("Tina") who never responded. Finally, I got hold of her and she told me to allow a longer break-in period that I tried to do without success. Today I called customer service as they never responded to my email either. I was told to buy a mattress topper for $500+ this after spending $2000. Thus company (as many other testimonials stated) has the worst customer service... I regret buying this mattress and suggest you don't either.
Bought a Mies platform bed a few years ago. Overall, I'm satisfied. BUT: the corners of the wood frame are very sharp and often cause scrapes and bruises when bumped into. Shame on me, I suppose, but CPRogers really needs to round off those corners.
The beds fall apart! I purchased a wood platform bed, recommended board for supporting the mattress, and a mattress one year ago at the store. The bed was delivered to my apartment and assembled. It started to feel a little rickety, but I moved and retightened and reassembled the bed, assuming it was not tightened enough when originally assembled. NOT THE CASE! The side rails separate from the frame, the legs bend under, and the bed starts to shift back and forth just from normal sleeping. I weigh 135, and sleep alone, and am not a restless sleeper. Three times in the past year I have taken everything off the bed, and retightened the screws, which loosen to the point of being removable by hand. I live in fear of the bed collapsing underneath me while I sleep. It is now loosening up within weeks of being retightened. Rogers will do nothing unless I pay to ship the queen sized wooden bed to NYC from Massachusetts, which costs as much or more than a new bed. $2000 for a brand new bed and mattress and the manufacture is crap!!!
They are the worst. Two delivery attempts never delivered complete bed. Ordered the bed on line. Was told that bed had to be manufactured special order and would take several weeks. Figured would be worth the wait. Bed was completed much later than promised. When bed did arrive it came without head or footboard so we refused delivery. Was told by customer service that they were sorry for the mix up and that they would have another bed delivered right away if the headboard and footboard could not be found. Asked how that was possible if the bed had to be manufactured as a special order, was told oh we have plenty of beds. One week later second attempt at delivery. This time had headboard and footboard (yeah). However box with rails had already been opened and did not contain any hardware or the center rail or the cross rails. When I called customer service about having missing parts expedited was told that if I wanted to assemble my self they could send parts by fedex. If not I had to wait until delivery company had another delivery in the area (they only come to our area once a week and only pick up from Charles P Rogers once a week). Still waiting for my complete bed.
We bought a bed from them ..the nano ...we returned it within the return period... Dan the salesperson told us to try the nano 2 bed ... Dan told us on the phone and IN WRITING that if we did like this bed we could return it and get our money back ...a month went by and we called them to start the return process as this bed hurt our hips and shoulders just as much as the original ...they have not communicated back with us they are not honoring their word and they don't seem to care that I have in writing that we could return it ...what a horrid company to deal with ..:my husband has been waiting two weeks to get a call from a manager.... I would never deal with this company nor would I ever recommend them.... consumer reports that with the bed there lower model but not with their customer service
I bought a $600 bed frame and was told it would be delivered/assembled and that I'd be given 30 minutes notice prior to arrival. I have a job and can't take 4 hours off work to wait during their "window." On the day of delivery, I got a call from my doorman saying people were at my apartment. No notice. No call. I had to leave the middle of a work meeting, and rush all the way to my apartment to meet them. Wasn't part of what I was promised.
Let me say that the salesman Steven was excellent. He was courteous, friendly, professional and very knowledgeable in the products in the store. That is why I ended up buying the King sized Nano from him. He wasn't afraid to come talk to a Black man shopping, while his other two White coworkers rolled their eyes and acted as though they were busy (Yeah, I noticed that and so did my shopping partner). Aside from his outstanding customer service and support, I do have two gripes. There was a issue of a salesman "Bryan" who took far to much money off of my credit card WITHOUT ASKING me how much I was going to pay. He took my credit card information and put through a $1500.00 charge as though it was his money and then had the audacity to say " you'll get a receipt in your email..." I asked him what receipt... You didn't ask me how much I wanted to pay? " That debacle through my whole weekend into a bad situation. Then to top it off, Linda (The Mgr) offered nothing but "well when you get your mattress you turn it every 6 months... " and my favorite "you bought the best mattress so it's ok" What does that have to do with anything that just happened with your incompetent salesman Bryan? She starts to end the conversation by saying (lying) " I'm going to listen to the recording and call you back.." I need not say that she never called nor intended to. So those two associates of Charles P Roger's bring a otherwise high rated score down to almost nothing. I hate being lied to Linda...Learn to listen to the customer problems and stick to the subject and try keeping your word. Bryan learn to ask the customer what THEY want to spend before YOU take it upon yourself to spend THEIR money. If you do go into the 17th Street store, only deal with Steven, you won't have problems.
Ok, I know that was a lame headline but this mattress is a dream. Here is how it went down. The delivery was 2 days early (free shipping 3 days). It arrived wrapped in plastic rolled like a tightly rolled sleeping bag. This concerned me at first as I thought it it was much thinner than expected. However upset n opening it expanded to the promised thickness (this is my first memory foam mattress, so that may be a duh statement if you have ordered one before). It isn't too heavy for an average strength person, but I would recommend two people maneuver it on've open. It feels like a cloud and i just love it. It comes with a memory foam pillow (it was a nice surprise, but a detailed l may have missed in the discrption. I think you will love it.
View More ReviewsSo we got our queen size mattress in 3 days (In Hawaii). The box was the length of a queen bed, but it was rolled up like a log. It unrolled and expanded. The free pillow is great. I want to get another one. It's not too big like my other pillow that keeps my head tilted forward when I sleep. My old mattress was sagging in the middle so both my wife and I would get a sore back after sleeping on the bed. This mattress had great support and is rather firm. Part of that may be due to the mattress cover (since our little ones sometimes climb into bed with us). We ended up getting a 3" mattress topper and it was perfect. I think that's the route to go. Not much you can do if it feels too soft. It's not hot to sleep on either. Very happy with the purchase.
HERE'S THE THING ABOUT MEMORY FOAM MATTRESSES: The heaviest part of your body is from your shoulders to your pelvic region. That part of your body sinks in more than the rest of your body. So, your head and your legs will be higher once you settle in a memory foam mattress. Whether it be on your side, on your back, or on your stomach. Your body is going to make a C shape whichever way you sleep. If you sleep side by side with someone, this effect only becomes worse as more weight is added to the middle of the bed. I'm 6'2" 210lbs, my gf is 5'4," maybe 130lbs. We create a big valley in the center of a memory foam bed that is very uncomfortable to sleep in. This would be an ok bed if you were sleeping alone possibly, and I only say possibly. We are going back to a nice pillow top. Nothing against this particular bed, because it is a decent bed for the price, I just don't think memory foam is the way to go simply because of the "C" effect that it causes. However, the memory foam pillow that came with it was absolutely fantastic. I just don't think the success memory foam has in pillows translates to beds. I hope this helps.
I was a little apprehensive about ordering this item but I read so many good reviews, I figured why not? The mattress was delivered on time and not damaged by fed ex. That's a plus. Unboxing the unit was easy. Be careful when cutting open the plastic mattress cover. Lay unit on your box spring before cutting as once it starts to rise and fill itself in, the mattress becomes hard to handle.
I found the mattress very comfy and surprisingly I slept very well the first night. The foam pillow was a plus. I read negative reviews regarding this foam pillow but I have no complaint. The pillow I currently have is so soft that my head sinks so far in that I have to fold the pillow in half there for sleeping with my head tilted all night , almost always waking up with neck pain. I woke up the first morning feeling super. No neck pain. No sleepless night as always. My husband however said he sank and felt as if he was touching the box spring itself. I am 5'3" and weight 150. He is 5'7" and weighs 250. I am hoping the mattress had time to expand itself while we were at work. I'll see how it goes for him tonight.
The only thing I found weird about this mattress is that the length of the foam mattress I'd about 2" longer then my queen box spring. And about an 1" wider. Must be defect or the company that made this mattress has different queen sizes they abide by. Not sure. No worries though. I'm not bothered by it. Beside the extra length, there is no complaint on my end. I would recommend.
Two twins ( for a King) easier to change sheets, lighter, arrived together. Opened, laid them out in spare bedroom to " air out and to regain its form". Comfy nights sleep that night and has been since. Been about 3 weeks, great results. Extra foam pillows were a huge plus. Thought I'd miss my plush pillow top. Nope. Paid big money, lasted about 4 years before side broke down, had no support. ( not very big people). Will never use pillow top or big name brand again. They don't " make them like they used to"!
Husband is severely arthritic. Never sleeps thru the night. Oh my, how life has changed for both of us. Full nights sleep and restful at that.
Would highly recommend anyone try these products. Had questions, promptly answered, by Dan. Very impressed. Thanks, guys.
This is the best mattress I have ever owned. I know people who spent a lot of money on memory foam mattresses and said that mine feels the same. It is very firm. I was not sure if I was going to like that the first night. But I woke up the next day feeling like I slept like a rock. I have been getting some of the best sleep ever and haven't been waking up in pain. It took some getting used to but now I can't imagine sleeping on anything else. The price and quality of this mattress cannot really be beat!!!! Also, I am using this with the sleep master platform bed frame and mattress foundation. One of the ones you do not need a box-spring for. It works great and was so inexpensive to piece this together.
Recommended for the quality at the affordable price. I found out about this mattress from an article on scoliosis. I was worry it will still be too soft for me but it actually has good support and was comfortable to sleep on.
Areas to improve:
Wish it has handles on the side. It is big, thick and heavy, was not easy to grab and adjust it after unpacking. It expands almost instantly.
The Queen size I got didn't quite fit my queen bed I got from ikea. It's a bit too long, didn't tuck in the frame...no big deal, just wondered why.
I would have given it a 5 but the box was in pretty bad shape by the time it got to me. It did get to me in 2 days it was light weight easy to get up to my room. I didn't smell anything weird when I cut the plastic off and it filled out pretty quickly. I was expecting a firmer support, but it's still extremely comfortable since day one my sleep has been better and my back is not as tense from before I don't toss and turn anymore the pillows are a nice bonus super comfortable I definitely recommend this product
I have to say my son was having back pain for a long time. His old mattress was only 3 years old. It was also expensive. One of the reason I didn't want to get him another mattress. He kept on with back pain, so I went online and research on mattresses. I came across RESORT SLEEP COOL MEMORY FOAM. I read all the reviews and I said " ok..let's give it a try. My son is so "HAPPY" I ordered the Resort Memory Foam. He's been sleeping very well on it. One of the things I noticed also, no ODOR!!! I am telling you I had memory foam mattress before and it smelled bad. This product had no strong ODOR or SMELL. Also the mattress goes on well on the bed. (platform). We are satisfied with RESORT SLEEP 10 inch Cool Memory Foam. One more thing, the mattress stay cool. I have good sheets on them, ...my son loves his bed!!
Mattress was folded in half then rolled and wrapped up tightly in an even a smaller box than my twin mattress bought separately from a different brand. Upon letting it aired and plumbed as instructed, disappointment hit! The mattress is extremely plush and NOTHING as described. I weight 105lbs. and I am sunk in about 1/2 way down on the mattress. I tried to turn to my side and my arm goes numb after less than 4 minutes. I am sunk badly into the mattress no matter the position - my back or side. Quite surprised to see this mattress gotten awesome reviews! Is this a case of defective product? I can't chance it and just return it. Can't risk a bad night sleep and frequent visit to the chiropractor.
I purchased this mattress based on the overwhelmingly positive reviews and because of its affordability. The mattress is firm yet comfortable. I had bought a foam topper in anticipating I would want a little more softness and have since discovered I don't need it it at all. Even the pillow is nice. I am very pleased. I would make this purchase again.
What a great mattress, and at a fraction of the price of name brands. A bit firm, but that's comfortable to me.
Came compressed in a plastic wrap, once the wrap is removed it expands to full size in no time.
Also, there is no nasty rubber smell like other memory foam mattresses I've had.
Works great with my adjustable bed base.
The free pillow is very nice too.
Just got this delivered yesterday and I am letting it fill to its correct size as I write this so I haven't slept on it yet. I have added a photo of what it looked like when it was delivered yesterday. Also the smell that people are talking about when you unpack it is there but it isn't very strong at all. The free pillows are a complete joke they feel as though the are filled with popcorn..not even suitable as a dog pillow. Very fast delivery.
I have 3 nights of sleep on it, wake up virtually pain free less and less every day, I was having to take a sleeping medication but since this mattress I will wean myself off of them..... crazy I know .... but close to being magic..... my wife suffers from RA and other medical conditions she too has had a wonderful sleep experience
Literally, the best sleep I've had since a back surgery in 08!!! I'm usually up and hurting at around 3am, I've been sleeping until 7 since this mattress was delivered!!!! WOW, IM INCREDIBLY HAPPY WITH THIS PURCHASE!!!!! Ultra fast delivery and awesome price. I can't ask for anything more!!!!
This Mattress is the best choice, replacing a sleep by number that is over 20 yrs old. I wish I would've bought a long time ago. The price is definatly right.
I'm sleeping better now. The mattress seemed a bit firm at first, but conformed to our bodys shortly. No pressure points at all.
We have been using this for about a week now, and would recomend to anyone interested in a good nites sleep.
I live with chronic illness and the pressure points in a regular mattress cause me pain. I could immediately tell the difference on the first night. Well worth the price and i wish i had thought of it sooner. More than pleased with this product.
This mattress is nice, came in a box had a little damage to the box but the mattress was just fine, everything matteress an pillow ultra comfortable really nice! Expanded to the right size an all. First night was great slept really well and I think its all gonna get better and better! Happy with quality an all around look feel comfort of the mattress.
This arrived yesterday, and I can't be more pleased with the quality and comfort. It took shorter than expected to expand (I received it in the afternoon and slept on it that night). There was absolutely NO odor at all from the mattress. The only a article with a slight odor is the bonus pillow that came with it (seriously - it does expand - not as fast as the mattress - give the pillow time). I purchase the Amazon basics sheets with this an seriously had the best sleep in a long time. It's not soft, but it's not firm. I consider it in the middle, which is what I was looking for. This has a quality of mattresses four times the price (I've been shopping for a while). The cover (comes on it, will zip off) is really convenient for washing. Go for it!
My old pillow-top mattress was nearly 13 years old and it was time for a change. I had friends who'd bought foam mattresses and one who had bought one of these and recommended it to me. Don't let the price fool you, this is an incredible buy! They sell these on their own site for much more but here, at this price, you don't get the 100 Night Trial.
Everything was as the seller described. It arrived in its (relatively) small box. I removed it, put it on the box spring and slept on it that night. It has taken a little getting used to because it's not "springy" like the old, traditional mattress was. It's also a little firmer than some of the reviews give it credit for but that was a good thing for me. On a firmness scale of 1 - 10, I'd give it a 7-8 but it's not "hard" at all. The foam really does give nicely for hips and elbows and whatnot. It also sleeps cool, a must for me. I would recommend this highly!
For the money, it is an amazing bed. They shipped Prime to Hawaii.Which was rare for queen beds on Amazon. I paid over 2k once for a bed from those high end stores. This one is better. Went to bed with back pain last night. Woke up with none. My opinion is that this is a medium softwise. Love it so far. Photo is before deployment. Buy this bed.
The mattress is very comfortable and conforms to your body as you sleep, which really helps reduce the pain and discomfort in my pressure points. I've tried other memory foam mattresses in the past, but they do not do a very good job of supporting me and eventually, I just ended up returning them. This mattress is definitely a keeper.
The Resort Sleep Mattress is doing a great job with both support and comfort, and it doesn't make me feel stifled during warm weather. And as a double bonus, this mattress costs a fraction of what I paid for my other memory foam mattresses and traditional mattresses as well...this was shocking, but certainly a welcomed surprise. And I love the pillow too, very nice. I highly recommend this mattress for those who value a pain-free, blissful night's sleep.
We've had a Sleep Number bed for many years and it's been a great mattress. I had to add a topper because I have Fibromyalgia, then recently my husband has had major problems with a bulging disc and the SN bed didn't help his back at all. He couldn't get it blown up to be firm enough for his back, and often woke up in the mornings unable to walk. We started looking into getting a different mattress, and I've been reading reviews on every different kind. I just couldn't bring myself to spend thousands of dollars on a mattress that may not work. I decided to give the Resort a try after reading all the reviews, especially ones about people with back problems and who talked about the fact they didn't feel excessive heat as my husband tends to give off lots of heat and we live in the South. So far he loves the mattress. His back has been great, he's slept really well, doesn't feel hot and sweaty, and he's thrilled with the way the mattress sleeps. I've felt comfortable, so we're pleased. I'll be back in six months or so to give you an update as we've only had the mattress a few days.
This mattress is so awesome! We have been using memory foam since I met my husband almost 10 yrs ago and discovered the mattress in his truck was a cheap spring mattress. He had no idea he had other choices. At the time, I was merely looking to change it to a foam mattress but then discovered memory foam toppers. He could not believe the difference! Since then the industry has upgraded to integrated memory foam in with dense foam such as this one. This 10" is 2" deeper than our last one and yes, it is that much better. Highly recommend.
Coming from a guy with Rheumatoid Arthritis, this bed is the greatest thing ever. Not the greatest bed ever, but the greatest thing ever. I sleep like a baby and wake up without joint pain. It's extremely comfortable, regulates my temperature nicely, and provides firm support that holds you in comfortable positions throughout the night. The bed expanded in about 12 hours, and has not sunken in at all over the last few weeks of use. Assuming this holds up, I may be ordering another bed for my college room as well.
This review is being written after less than a week so durability is one aspect that I cannot comment on. That being said, the mattress has exceeded my expectations. It is medium to firm and conforms to your body giving excellent support to all parts yet you have the comfortable feel that you are on a flat surface.
My wife and I slept well on it and this might be one of the most comfortable mattress we have been on.
Set up was easy but a clear label indicating which side of the mattress should be up would have been helpful especially with the king size. Although the mattress appears to inflate in one hour or less, we allowed it more than 24 hours to insure that it was as close to 100% expanded as possible.
The mattress is priced very reasonably and the added pillow was a nice bonus but one pillow for a king sized mattress is not enough for two. ( Suggestion to Resort Sleep include 2 and adjust the price or place a coupon in the box so customers can order another one if they like.)
Over all I would rate this amazing mattress 5 stars and would recommend it to anyone seeking a new mattress to improve their sleep.
I have scoliosis and googled a bed that would be good for my spine. This bed popped up on my searches, so with the price, I decided to give it a try. I have been sleeping on a pillow top mattress for years, knowing that a soft bed is not good for my back. I received this in the mail FAST and got a little nervous when taking it out of the vacuum sealed package. As it opened, I almost started thinking this was another thing I wasted my money on....but I had to give it a shot since I was already in too deep. It came with a pillow that some have reviewed as flimsy and no good, but I slept on it anyway. I woke up renewed. My neck wasn't in pain. I rolled right out of bed, after being sick for a week, and I finally had some energy. I was the most rockin nurse at work that day, others even made comments about how quick I was moving! This old lady (early 40's) just needed a new bed! I love it and will be getting my kid one very soon. Also, I usually wake up a little sweaty with that old bed, but not this one. Love it! Now I just need to get a platform for it, since right now it is sitting on top of my old box spring.
UPDATE 12/18/2015 - The only reason I did not give this mattress a one-star rating is that it seems to be well made and the description did state it is a 7 to 8 on a 10-point scale (1 being the softest and 10 being the hardest). But in my opinion, it is more like a 9.5!
I really tried to like this mattress and I gave it a couple weeks before I left my initial review (which was a more positive one at the time). I thought maybe I just needed some more time to get used to the firmness of the bed, as it is firmer than anything I have slept on before (including my last memory foam mattress that I used for several years, which was soft and supportive) But then a few days later my troubles really began. I started waking up in the mornings with horrible lower back pain. The pain would subside later in the day, only to return once I slept on this mattress again. I tried a topper on it and thought that would take care of the problem, but then I started getting aches and pains in other areas of my body. I decided to remove the topper and try sleeping again just on the mattress. I could not get comfortable no matter what position I was in. I got on my side, with a pillow between my legs, and dozed off. I woke up a short time later with an aching shoulder, hip, and leg on the side I was lying on.
Today, I went to a store and purchased a new mattress because I just could not stand to sleep on this one any longer. It was hurting me badly!
There are a lot of positive reviews on this mattress, which is what helped me make the decision to purchase it. I don't understand how it can have such positive feedback, because it is the worst mattress I have ever slept on. And I like a firm mattress! But I don't want to sleep on something that is like sleeping on a slab of concrete. Memory foam is supposed to relieve pressure points. But this mattress seems to push back against you with all its might!
This mattress has broke me from ever again wanting to purchase another bed online. From now on, I want to try it before I buy it. Now I am stuck trying to get rid of this thing. There is no way I can roll it back up and ship it back for a refund. The seller did offer a full refund when I messaged about my experience with the bed. But again, I cannot deal with the hassle and expense of shipping it back. I will have to try and sell it locally.
This is our second purchase of this mattress. First was a guest for our spare bedroom and now a king for the master at our vacation hone. I expect to purchase a third for our home in Indianapolis soon. Very pleased as you could guess. Glad I did not waste my money purchasing a more expensive brand.
As a followup..We did purchase a third Resort sleep 10 inch memory foam mattress for a home in Indianapolis I have to say just like the first two I now turn I think only because of habit, not because I am sore. We have two more bedrooms and I expect my total purchase will probably be a total of five mattresses! Great product great service fast delivery couldn't expect anything better.
Bought this matress a month ago...at 1st it was really hard to get used to...our old matress was a pillow top and I loved it but it was starting to sink in the middle and make horrible noises getting in and out of bed...with my new matress no noise..no sinking..and I don't get up hurting in the morning...it is a very very very firm matress...so far so good...not getting 5 stars because it is a little too firm but for the price you can't beat it
I bought this queen mattress and the 14" Zinus bed frame for our son's college apartment. He has a bad back due to a car accident, sports injuries, stress and may have some arthritis. He had a horrible time sleeping on the mattress in his previous furnished apartment.
He is a big guy, 6', 200 lbs and his body temp runs high. He says it is the most comfortable bed he has slept on and it does NOT sleep hot (can be an issue with some latex mattresses). He loves it. His roommate also needed a mattress, tried it and ordered one for himself as well.
By not needing a box spring, it is one less thing to buy and gives you valuable storage space beneath, which is so needed in a college apartment. We did order an anti-slip rug pad (to go under the mattress and on top of the frame) to help the mattress not shift on the bed frame, as the frame does not have any side rails to keep the mattress in place.
This was purchased as a gift for my daughter. She handled bringing the mattress and setting it up on a bed frame by herself. This is no small achievement when you're five ft two. She earned that superb first nights sleep! She reports that it is very comfortable. I will definitely be purchasing a second one soon.
There was a very slight chemical smell on set up but it faded quickly.
It's pretty neat to order a bed online and have it shipped directly to your front door. It's crazy how they can compress such a large bed to such a small size. It rolled out fine and popped up to size. When I first laid on it I was worried because it was as hard as a rock. You do sink in and I don't have any complaints. I have been sleeping on the bed fora couple of weeks now. I'm a side sleeper and have sciatica pain so I'm really sensitive to pressure zones. I haven't had any issues with pain or discomfort.
This mattress is very comfortable. I have been sleeping on spring mattresses for 60 years and I was hesitant to buy a mattress online and a foam mattress. So glad I finally made the decision to purchase because I love this mattress and it the price made it a great deal!! Soft yet firm enough to make for a very comfortable sleep.You won't regret making this purchase!!
This arrived very fast and once I took it out of the box, it didn't take more than an hour or two to take full form. It is a bit firm, so if that's what you're looking for, this is your bed. It also came with a bonus memory foam pillow, which I wasn't expecting so maybe I missed that somewhere, but I love that too. Also pretty firm. There was no smell upon opening the box which I believe I read in some reviews that they smelled something but the odor went away after a day or two. I did not experience any of that. I slept on the bed a few hours after opening. It's very good quality and I would recommend it.
Love this bed. It has the right combination of comfort. I prefer a firm mattress, and this meets that expectation. My daughter (no back issues yet!) prefers a softer mattress, and she too thinks it is perfect. Can't explain that, but that's the truth. I bought the mattress for a guest room but we each took a night to try it out, so I fully expect it to be perfect for any guest. Also, there is no smell whatsoever upon opening. I had lots of questions, and the customer service was impeccable. I received responses almost immediately whether I sent my email at 10:00 a.m. or 10:00 p.m. And the price can't be beat! I tried one mattress that was twice the price and not nearly as comfortable. And the price gets even better when you factor in the bonus memory foam pillow. I recommend this mattress and this company enthusiastically!
I am a two time buyer of the Resort Sleep Queen Memory Foam mattress and highly recommend it! I bought my first memory foam mattress for my home. I had been experiencing hip pain from my old mattress and after sleeping on the Resort Sleep mattress my pain went away. The price is great for what you get. I had looked at more expensive Tempurpedic ones, but could not bear the high cost and the uncertainty if I would like a memory foam mattress or not. Based on the reviews and price of the Resort Sleep mattress I decided to give it a try and am so glad I did. I will never go back to sleeping on a pillow top/coil spring mattress again. I was so pleased with the mattress that I bought another one for my parents guest room. At home my mattress is set up on plywood and at my parents it is on an old box spring and must admit that I prefer the plywood setup.
I needed to get a foam mattress for a small city apartment with a narrow spiral staircase. I ended up getting this Resort Sleep mattress in a pinch because the foam mattress I had ordered from another company didn't get the delivery day right. Essentially, I needed a foam mattress delivered in under 24 hours and Resort Sleep was able to make this happen. It was inexpensive so I figured if it were bad, I'd just get another mattress later. Well, it is probably one of the most comfortable mattresses I've ever slept on! I have 2 high-end mattresses in my home that cost over $1500 each and this Resort Sleep mattress is WAY more comfortable than either of them! Amazingly, it's not even on a box spring! (Just on some bunky boards.) I am middle-aged woman with a wonky back so I'm not one of those people who can sleep on anything, either. I am actually going to give away one of my fancy mattresses at home and replace it with a Resort Sleep mattress.
I can't say enough good things about this mattress! The packaging was perfect and manageable, even for someone with a smaller frame and some neck problems. I'm a stomach and side sleeper, and for the first time in my life, I do not find myself tossing and turning to relieve pressure on the usual areas, such as ankles, hips, and shoulders. My neck feels better than it has in years. I tend to sleep very warm, and this mattress seems to alleviate that. It inflated beautifully within the first 24 hours, and there was no disagreeable smell. I love this mattress so much, that I have recommended it to quite a few people that I know are shopping around.
Firm and slightly conforms to your body. The paper that came with the mattress said to give it 24 hours to puff up and take shape. I let it sit on the floor for two days as it didnt look like it was fully formed in the 24 hours. There is a slight odor that has gone away after a few days. Im told this is typical of these types of mattresses. . Wasnt expecting this kind of quality for the price. Pleasant surprise.
It came with a free pillow which my cat took over while it was puffing up. Since I didnt plan on using it anyway, he now has a comfy place to sleep too.
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