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Charles P Rogers has been making bedding since 1855 with the goal of making the finest beds. They still have their location in New York City and also ship their bedding nationwide. Overall, they specialize in offering hand crafted mattresses, frames, and beds. Their mattresses are focused on hybrid mattresses featuring latex comfort foam and pocketed coil support systems. With thick layers, they have good ratings when it comes to initial comfort, but some had issues with durability over time.
Oso is an online foam mattress in a box company owned by Reverie, which makes lines of luxury foam mattresses and adjustable bases. Where Oso is different than other brands is that it has Dreamcell™ foam springs, which are made of latex foam and provide added support in the base layer, while being ventilated and cushioning the body without pressure points. Most folks like their Oso mattresses!
Based on our aggregated reviews and our scoring method, we recommend Oso in this match up!
See Our Full Review of Oso
Charles P Rogers: 8.1/10
Charles P Rogers: 8/10
Charles P Rogers: 8.1/10
No Back Pain:
Charles P Rogers: 8.1/10
Charles P Rogers: $899-$2999
Charles P Rogers:
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Understanding how customers feel about mattresses can be a great guiding force for shoppers. Unfortunately, sleepers don't always feel great about these mattresses. Some are very satisfied with the feel, but others report discomfort. If you are contemplating ordering, see below for more specifics that may be helpful.
These mattresses are better than average when it comes to support, which is refreshing for those that need a mattress to align the spine. That said, some reviewers have mentioned support issues in reference to their bodies, so make sure to figure out if the firmness and overall specifications are for you.
Edge support is the measure of how well the mattress supports weight on the sides. These mattresses do well overall, but some that are heavier may experience some softness.
Mattresses that have good durability ratings last between 7 - 12 years based on the materials used. Generally, foam mattresses will be less durable, and coils mattresses that are well made will last longer. That said, mattresses that don't focus on durability will start sagging much faster especially for larger customers. These mattresses have mixed feelings from customers. Some feel they've found lasting good sleep, while others have problems.
Most sleepers feel excellent with their mattresses and reviewed them well. Some sleepers, however, didn't report feeling the same way. If one of these mattresses looks good to you, make sure to learn more below.
Having a mattress that supports you will help with spine alignment and comfort over the long term. Most folks experience these mattresses as supportive, but some folks who are lighter or heavier in build may have complaints.
Edge support is an important attribute for solid mattresses and for those that like spending time on the side or bottom of their mattress. These mattresses should do well with edge support, but some heavier folks may find there is a slight dip along the side.
Bowling Ball & Density Tests
Bowling ball tests are good indicators of firmness as well as support. These mattresses do a great job at providing support for most customers, but some rarely may experience issues with even support long term.
We all want to find a great mattress that offers good durability and lasts forever, but that is sometimes easier said than done. That said, data from customers and materials used can be a good path. These mattreses have good durability and should last longer than average, but some who are heavier may find them less durable.
We recently ordered the solide bed, and it came in the mail a few days ago However, after setting up the entire frame, we realized that the platforms were missing. Consequently, we had to move the frame out of the bedroom and our old bed back in.View More Reviews
The delivery was well done, courteous, and on time. We bought the tiger mahogany Hampton king bed with white leather headboard and the PowerCore 7000. My husband and I assembled the bed. We were pleasantly surprised, every screw, washer and parts were all included. It took a few hours, the bed is well made, solid, and every part fit together perfectly. It looks beautiful. Very happy with our experience but we have not slept on the bed, waiting for the new carpet's off gassing to dissipate. No off gassing from the bed/mattress though. I spent three months researching bed construction and mattresses, including reading the Old Bed Guy blog. I concluded this was the best available for the money. My husband who was initially sceptical of buying online, sight unseen, is sold! My only issue was I wished the bed was a available in expresso without an extra $250.
kind customer service, smooth delivery and extremely happy with our choice 6 months in( st regis pulse latex)
Great mattress, great customer service at the New York site. Word on the street is that buying a mattress takes a lot of time, energy, and choices between seemingly endless mattress choices. I found this brand while researching mattresses online. I wanted something firm, and based on reviews, as well as more formal reviews by Consumer Reports, I felt like the Charles Parker 5000 was going to be the one. My partner and I went to the show room, met with a super sales guy, very 'no pressure' which I like, and tried it out. 20 minutes later, we had purchased the mattress, set up our delivery time and we're all set for sleeping in a king sized mattress. Delivery was smooth, no issues. Our first night of sleep was good,a month later, it was excellent. The mattress is firm to very firm, and it took a moment to get used to it from our older, worn in, mattress. She sleeps on her side, and I sleep on my back. Both of us get a great night rest. Both of us get up at different times; motion from one partner makes no impact to your sleep mate. We love it!
ISSUE #1: When I made the order, I received an email confirmation. However, I also received an email saying that they charged me 20%. I wasn't sure why. Maybe that's posted on their website somewhere but I didn't see it. So I emailed them to ask why and they emailed right back to let me know they hold a 20% deposit. Good to know. An explanation would be good to have somewhere, like in the email confirmation.
Other than a fairly long wait for delivery our bed was extremely well packaged and arrived with no damage at all. The delivery crew were very polite and helpful. Everything was there and putting the bed together was easy. We are very happy with the finished product.
After a conversation with a phone representative, we ordered the memory foam version of this mattress. This turned out to be a mistake for me, as the heat retention of the memory foam kept me from sleeping well, even after 45-60 days.. The underlying mattress was excellent, however. The pulse latex would have been the right choice for us. To be honest, I'd raised this issue of heat retention with the representative and wished that he'd thought to steer us to the pulse latex initially. I knew we could exchange, but I hadn't been told that there would be a $375 charge for the exchange in addition to the price difference. So this was a disappointment. But we now have the pulse latex version and it's marvelous. Both versions are great unless, like me, you are sensitive to the heat retention of the memory foam. We sleep much better with the new mattress. I highly recommend it.
Earlier this year I purchased the Fairnoble Sleigh Platform Bed - beautiful quality and craftsmanship. I shopped around a number of other local vendors to find the right mattress. I was fortunate to find the St Regis on sale at Charles P Rogers. After reading positive independent reviews, I decided to give it a try - taking a chance ordering online. I love this mattress! The quality is excellent, and it is the perfect balance of firmness with a cushion-y upper layer. I highly recommend not only these products, but also must say that my experience with the Charles P Rogers company has been completely satisfying. I would not hesitate to refer potential buyers, or to purchase again from them in the future.
I love love my st Regis , Im so happy to have purchased this mattress, I sleep fabulous, this is so comfortable,worth every penny, I also purchased an encasement so my Mattress is protected , very comfortable feels fabulous
The mattress was double wrapped when it arrived in perfect condition. We have used it a month now and are resting comfortably after sleeping on a 15 years old mattress with lumps and indentations. Excellent buy. Thank you for the free shipping!
Very pleased with the St. Regis Queen Pulse Latex Mattress. My husband recently had back surgery and this mattress works for him. I have some arthritis issues and it works for me. Very pleased with the order process and delivery. Mattress was delivered to the bedroom, unwrapped, and trash removed by the delivery team. Because we are several states away, delivery took a few weeks. The only thing that would have made it better was to get the mattress sooner!
We like this mattress very much and would readily recommend it to friends or family. It is 'firm' the way we like our mattresses. We researched mattresses online and with Consumer Reports and choose this mattress. We just ordered another mattress, a king size, for our master bedroom because of the quality of this mattress. The mattress is soundless when you shift your position in bed.
I was extremely impressed by Charles Rogers from beginning to end. I wanted to place an order and emailed with a question at a time that I knew was afterhours for their customer service department - and yet someone got back to me almost immediately to answer my question and encourage me to place my order because the New Year's sale was ending the following day. Delivery was easy, the guys brought it all the way in, unwrapped it and set it up. The mattress is good quality. As is, it was a little too hard for me - I wish that the pillowtop was just a bit more plush so you get the feeling of luxuriousness as you sink into it. But I got it closer by buying a mattress cover with an additional pillowtop. Absolute perfection? Maybe not, but darn close! Full disclosure that I am a side sleeper and am thin, so boney, hence the need for softness. All in all, I am very happy with the quality and customer service for the price.
My entire experience with Charles P. Rogers was excellent. I love the fact that they have this old school showroom. Everyone I dealt with when visiting the showroom was extremely helpful and good natured. I went with a platform bed and the St. Regis mattress. I rent my guest room out on Air BnB and it surprised me how many of the guests report to me and in reviews that this is the most comfortable mattress they've slept on. I occasionally sleep on it myself between guest visits. It's cushy yet firm. The entire experience couldn't have been better. Expect my current guest from Seattle to reach out and order the mattress soon. He loves it as well! And how cool that this company has been in business since 1855! They must be doing something right.
If you want an ultra comfortable mattress with top level construction and absolutely no toxic outgassing and odor, this is THE mattress to buy. We had some horrible experiences trying brands such as Simmons (horrible odor that didn't dissipate even over a month) and Satva (no odor but really inferior construction, uncomfortable, and they offered me a $400 refund to take down negative reviews). But, eventually we found CP Rogers. Wish that had happened sooner, but so glad that, ultimately, it did. We've been to the showroom and factory in NJ, and there's no chemical odor whatsover on the shop floor. And sleeping on the 9000 is incredible --something to look forward to at the end of the day.
The estate 9000 is a beautiful mattress and very heavy. In discussing our needs with the rep, we decided on the 9000 although it is difficult to know which mattress would ultimately be best by simply talking to someone, without laying on the bed. We have no regrets in buying the 9000 but will say that it was a bit too firm and I added a memory foam pad to soften it. We sleep well on it and have high hopes that it will last for many years as it is a quality mattress.
I had been sleeping on an old, heavy, top-of-the-line, outrageously expensive Kluft before and had enjoyed it for many years -- but all good things come to an end eventually, In 2016 I tried the top two versions of the Saatva mattress, but sent them back: they simply were not solid enough for me. Then I slept on the 2016 version of the Charles P. Rogers Powercore Estate 9000 -- a great improvement over the Saatvas, but it felt a little hard to my aging body. The new version of this bed, however,. with the "latex comfort select cassette" system as a top layer, is just perfect for me. I absolutely love it. The delivery guys they use are terrific, too. Happy end of story.
Everything went smoothly. Delivery was EARLY! Guys really nice. I recommend this company to anyone. Howard A. is great, last of the great retail consultants. Wish there were more like him.
Great experience. I have five beds from CPR and they are all wonderfully comfortable. Delivery was quick and painless, and they got everything set up for me.
I went into this store a couple of times before making a decision on my purchase. I was approached by Sean, super friendly and very helpful in my final decision to make the purchase. Sean made several recommendations for me after I realized the bed I wanted was too large for the space I have. I ended up purchasing the Alana platform bed in tiger wood with four rolling drawers that easily glide from under the bed. Delivery was easy, fast and having paid a little extra for assembly was seamless. Happy, satisfied and well rested .
I was tasked with assisting my parents with replacing their mattress set; my father consulted Consumer Reports and wanted the highly recommended Powercore Estate 5000 mattress and low profile foundation in order to lower the overall profile of their bed for ease of use. The very fabulous sales rep Tina spoke with me by chat at length and answered all of my questions and assured me of the very specific dimensions that we required. We were also in a bind for fast delivery because of an impending discharge from a rehab facility and Tina worked her magic and got us white glove delivery service within 5 business days, which is not at all standard. Thank you to Tina for her superb service and communication which facilitated our ability to get this highly rated and high quality mattress in place in time for my family's needs.
Great night sleep!!!! My wife and I were long overdue for a new mattress. The old one lasted us for quite some time. Choosing a new mattress was a research project that went on for a couple of months. After looking at local stores, online shops and trying everything out there I stumbled upon Charles P Rogers. Never heard of them but their reputation seemed very favorable in the reviews I've read. Not that many reviews of people who didn't like the mattress, so I thought I would give it a shot. I live in NY so going to the store was easy to do. I went in and was immediately greeted with a polite, sincere and knowledgeable sales person. I've been to a number of chain mattress stores so I was ready for the talk-up of how great the mattresses are. I told her my needs and she had me lie on a 9000 series. It felt great - not a back sleeper but this felt good on my back. I then moved down to the 7000 series and within a minute my back started to hurt. Went back to the 9000 series and again no pain. This is a first - comfortable on my back. After so many stores I was convinced this was for me. I like its not an all foam mattress which I read many mixed reviews on. The real test now was to get my wife to buy into this mattress as well. She visited the other store in NY and also like the mattress but she is not as picky as I am. I ordered it, along with the foundation, sheets, and removal service of the old mattress. Delivery crew were top-notch. Had to deliver in the pouring rain and were careful coming in, making sure everything stayed dry cleaning up after they left. This was truly white-glove service. After a week sleeping on this mattress, I think my wife raves about it more than I do. Telling everyone how good it feels and make comments that it should be in a commercial if they made any. Overall, store was great, reps were great, delivery was great and the sleep is great. I even find myself on my back in the morning - something that never happened with the old mattress due to the sag. Really pleased. No regrets. Any future mattress purchase will always be a CPR.
The sales person was lovely, knowledgeable and informative. She helped us pick the proper mattress for us. After a mix-up with delivery time, which Customer Service rectified the same day - arranging for delivery after their normal hours - our mattress was delivered. It is so comfortable! I've had the best rest I've had in a long while. (Previous was a Sleep Number - which was horrible!) I'd recommend a Charles P Rodgers mattress.
We purchased a king St. Regis Pulse Mattress and a king Barcelona platform bed in tiger mahogany, as well as some bedding. We absolutely love everything. The mattress is so comfortable and the tiger mahogany platform bed is true to the picture on line. It's a beautiful bed. I also can't speak highly enough of Erick Lamb the sales rep I dealt with. He was so professional, knowledgeable and kind. It was a true pleasure working with him when I ordered the mattress. BTW - we loved everything so much that we just ordered a queen St. Regis and queen platform bed. And yes, Erick, took very good care of us. Charles P. Rogers will be our only place to purchase beds in the future and I will be asking for Erik Lamb to assist.
My wife and I did a lot of reading and researching long before we finally decided on Charles P. Rogers and a CPR mattress. We both have similar profiles in what we look for - support, comfort and quality. We called C PR and spoke with Steve S. Steve S. was amazing- professional, knowledgeable and patient! He answered each of our questions and had many of his own - he was wonderful. Steve worked with us from the start - initially on the telephone, when he put us through his own "research" - asking questions about our firmness likes, mattress history, individual statures and what we hoped a mattress would provide for us as a couple. Steve generously offered his time and expertise on the telephone, educating both of us on the various types of CPR mattresses, the individual features and the specific construction of each mattress. After several telephone conversations we were ready to purchase and did so over the phone. We planned a fun day trip to NYC, and while there, we decided to visit the store to test and feel the mattresses in person. where Steve S. was just exactly as he'd been on the telephone. Steve was exceedingly professional and offered yet more expertise on the CPR mattresses. We made our decision and have been thrilled ever since. The CPR mattress is far and away the most supportive and amazingly comfortable mattress - ever (we are on our 50s and have had several high end mattresses along the way). Thank you Steve S. - you are everything a sales consultant should be! We love our mattress!
These are the best reasons to choose Charles P. Rogers: Quality furniture, Dependable, Expert Installation and Delivery, Outstanding Customer Service. From the moment we entered the showroom we felt at ease. Calm and knowledgeble sales staff guided us, asking important, appropriate questions, sharing their knowledge of the products. The beds are all classic designs made from quality materials with craftsmanlike construction. The matresses are unique for their comfort. Delivery was a snap. The delivery team were equally knowledgeable, neat, careful and friendly. There was however a minor problem with the order. The deliverymen stayed, called the warehouse to seek a remedy. While at our home they placed a call to Chales P. Rogers Customer Service Liaisons on our behalf. The customer service team could not have been more responsive and accomodating. Stuff happens, but how a company responds to a problem says alot about that company. They looked into the issue and discovered that a required component of the bed was not part of the original order. We felt as if we had become a priority not a problem. Charles P. Rogers clearly understood that behind every problem is a customer with a problem. Together, we found an equitable solution and the new bed arrived in just a few days. We could not have been more pleased with the entire experience, minor hiccup and all. They called to arrange delivery, arrived ontime with the new bed and within 20 minutes the bed was assembled with the new mattress in place. The bed looks like fine furniture and the comfort we have experienced is almost beyond description. We have all dealt with stores where once the sales is completed and a problem occurs, you are on your own. With Charles P. Rogers nothing could be further from the truth. Charles P. Rogers is a quality manufacturer and demonstrates a business ethic rarely seen these days. We are Charles P. Rogers customers for life and would enthusiastically and without hesitation reccommend them.
My wife and I moved into a high-rise apartment near NYC that is much smaller then our place in the burbs. Space is a premium and taking advantage of storage space is essential. I wanted to have the absolute best bed on the market I found the Mahogany Storage Bed king size. The quality does not get much better than this. The Mahogany finish looks outstanding, top notch. The drawers are huge and fit lots of my clothes. Self-closing glides doors is a really nice feature too. Even the footboard has an additional compartment. There is even an optional digital safe that I did not go for but still nice feature. Another feature that looks premium to me is the upholstered top. Much better support than slats. The drawers came fully assembled, really convenient. The quality of the mattress was most important. We wanted to invest in a bed that would last long, feel amazing every time and be environmentally responsible. We found the perfect one for us. The Estate 9000 Luxury Plush. Hands down the most comfortable bed I have ever slept on. It is a dream. You can tell the quality is amazing because the sewn handles were super heavy duty. The triple thick layer of latex on top was a really nice touch. It came with a heavy-duty zipper case. Do the research and try it out. Everything about this bed is perfect. We are extremely happy with our purchase and recommended it any one who invests in their happiness. I went to the location on 17th street in NYC. The customer service was top notch. Super knowledgeable staff that answered all my questions. Not pushy or trying to up sell me on things I didn't want. All in all, this was a great experience because I felt like I made the right choice. Don't settle for those bed in box types. Don't skimp on quality sleep. Go with the best. Highly recommended.
I bought a beautiful Paris iron sleigh bed from Tina. The service I received from Tina was excellent. She listened and gave me great advice and customer service. Five stars!!
Love this bed! We've had our Paris Iron Sleigh bed for over 10 years now & it still looks brand new. The construction of this beautiful bed is tremendous. The service we received when purchasing & at set up, was amazing! Very dedicated people must work for this remarkable company, because we can't recall having a better experience. Their attention to detail & their service is what makes this company remarkable. From beginning to end, they do it right; which is why we bought our daughters bed from them, too.
I purchased an Estate 7000 Extra Comfort Queen in September and was so happy with it that when I needed a new bed for my guestroom this month I purchased a Solide Queen platform bed with a St. Regis mattress. I purchased both at the Manhattan showroom. The delivery came on time for both beds. The platform bed was assembled quickly by the men who delivered it. I'm very happy with the quality of the mattresses and the service.
I used to be a large fam of this company but I warn others against purchasing certain types of beds. More particularly, I warn that today's Chas P Rogers employees lack history regarding the products, basic knowledge of the company's website and products, and do not perform with the excellence of 20 years ago. I purchased 3 iron beds and the frames will last past my children's and grandchildren's lifetimes. Yet, I cannot use one of the frames and now must store it. When my husband and I moved to a townhouse 3 months ago, we figured we could not get a Queen box spring up the stairs and into the master bedroom, so I called the NYC Chas P Rogers store and was assured that a split box spring would work no problem for my type of iron bed. This was not the case. I was not present for the "white glove delivery" in which the entirety of split box springs and a queen mattress were set up--on our first night with the split box springs on the Chas P Rogers iron bedframe, we fell through to the floor. The ever-patient store sent longer split box springs and at 78 3/4 inches, those would not stay on the lip of the queen bed frame. After I measured 6 other major brands of multiple split box frames, I concluded and indeed was informed that nowadays no split box frames are 80" long as are regular queen box frames. I researched the Charles P Rogers website and found under FAQs that there might be rails to install across the bed frame to support split Queen box springs. ******During the course of 7 calls this week to customer service and the NYC store, no one knew about the FAQ reference to the rails, nor about the rails, nor were they familiar with my Queen bed frame (how could they if they worked at the company only a few months or a few years). During one call in the morning, I was assured that one guy who worked from noon on would call me after he got in that day. I called back at 3:39 pm and 4:01 pm, was told that the guy was on the phone and assured I would be his next call. I told customer service that day I could not continue to stand outside past 5:10 pm, and could not take calls thereafter for some time. I never received another call that day or night from customer service. After a call and email today to the NYC store, I just this afternoon received an email from customer service that the rails would be $450, plus delivery, would take weeks to make, and I would have to drill into the bed frame to install them. I provided the following to the owner and COO of Charles P Rogers by way of advice: (1) It would be unacceptable to me if I owned or managed Charles P Rogers that ANY employee--much less at least 5 employees I communicated with--would be unfamiliar with a page on the website. It is especially unacceptable for customer service reps not to have read the FAQ page. I would require even applicants to have read the entire website before considering hiring them. (2) It would be unacceptable to me that the information about the iron slats were not known by every employee of Charles P Rogers. (3) Inasmuch as Charles P Rogers beds last a lifetime, if I owned or managed Charles P Rogers, I would require at a minimum that customer service reps, if not sales, be familiar with all of the bed frames ever sold. (4) If I owned or managed Charles P Rogers, I would make sure each customer service rep could access a database of all past customers and their purchases. There is no question customer information could be accessed by phone number. (5) If I owned or managed Charles P Rogers, I would fire any employee who promised to call a customer back, but did not. These days, as we all know, it is an inconvenience to talk on the phone or to free a mobile phone for an expected call in. One must make sure one is in a cell zone and that one is not talking on the phone. Too, most of us can't talk on the phone while with others, or working, but we can check and respond to email. All of these things are very disappointing after having had great customer service long ago, including by a man who had worked for the company over 20 years.
What an experience from start to finish. The customer service was above and beyond to say the least, from friendliness to being knowledgeable. They knew exactly what I was looking for! My bedroom looks so awesome. Ask for Erik !
All said and done, Charles Rogers customer service reflects a caring of how a customer is treated. Thank you, Thomas.
I purchased the Powercore Estate 9000 nano mattress after reviewing many mattress reviews... and visiting CPR's Rutherford NJ store where I tested all the mattresses. Due to my size (5'11, 165) I made the purchase since the 9000 was the softest of the mattresses that were all VERY FIRM. In short time, I realized the 9000 mattress was just too firm even after the break-in period as it hurt my shoulders and hip region. I sent an email to the salesperson ("Tina") who never responded. Finally, I got hold of her and she told me to allow a longer break-in period that I tried to do without success. Today I called customer service as they never responded to my email either. I was told to buy a mattress topper for $500+ this after spending $2000. Thus company (as many other testimonials stated) has the worst customer service... I regret buying this mattress and suggest you don't either.
Bought a Mies platform bed a few years ago. Overall, I'm satisfied. BUT: the corners of the wood frame are very sharp and often cause scrapes and bruises when bumped into. Shame on me, I suppose, but CPRogers really needs to round off those corners.
The beds fall apart! I purchased a wood platform bed, recommended board for supporting the mattress, and a mattress one year ago at the store. The bed was delivered to my apartment and assembled. It started to feel a little rickety, but I moved and retightened and reassembled the bed, assuming it was not tightened enough when originally assembled. NOT THE CASE! The side rails separate from the frame, the legs bend under, and the bed starts to shift back and forth just from normal sleeping. I weigh 135, and sleep alone, and am not a restless sleeper. Three times in the past year I have taken everything off the bed, and retightened the screws, which loosen to the point of being removable by hand. I live in fear of the bed collapsing underneath me while I sleep. It is now loosening up within weeks of being retightened. Rogers will do nothing unless I pay to ship the queen sized wooden bed to NYC from Massachusetts, which costs as much or more than a new bed. $2000 for a brand new bed and mattress and the manufacture is crap!!!
They are the worst. Two delivery attempts never delivered complete bed. Ordered the bed on line. Was told that bed had to be manufactured special order and would take several weeks. Figured would be worth the wait. Bed was completed much later than promised. When bed did arrive it came without head or footboard so we refused delivery. Was told by customer service that they were sorry for the mix up and that they would have another bed delivered right away if the headboard and footboard could not be found. Asked how that was possible if the bed had to be manufactured as a special order, was told oh we have plenty of beds. One week later second attempt at delivery. This time had headboard and footboard (yeah). However box with rails had already been opened and did not contain any hardware or the center rail or the cross rails. When I called customer service about having missing parts expedited was told that if I wanted to assemble my self they could send parts by fedex. If not I had to wait until delivery company had another delivery in the area (they only come to our area once a week and only pick up from Charles P Rogers once a week). Still waiting for my complete bed.
We bought a bed from them ..the nano ...we returned it within the return period... Dan the salesperson told us to try the nano 2 bed ... Dan told us on the phone and IN WRITING that if we did like this bed we could return it and get our money back ...a month went by and we called them to start the return process as this bed hurt our hips and shoulders just as much as the original ...they have not communicated back with us they are not honoring their word and they don't seem to care that I have in writing that we could return it ...what a horrid company to deal with ..:my husband has been waiting two weeks to get a call from a manager.... I would never deal with this company nor would I ever recommend them.... consumer reports that with the bed there lower model but not with their customer service
I bought a $600 bed frame and was told it would be delivered/assembled and that I'd be given 30 minutes notice prior to arrival. I have a job and can't take 4 hours off work to wait during their "window." On the day of delivery, I got a call from my doorman saying people were at my apartment. No notice. No call. I had to leave the middle of a work meeting, and rush all the way to my apartment to meet them. Wasn't part of what I was promised.
Let me say that the salesman Steven was excellent. He was courteous, friendly, professional and very knowledgeable in the products in the store. That is why I ended up buying the King sized Nano from him. He wasn't afraid to come talk to a Black man shopping, while his other two White coworkers rolled their eyes and acted as though they were busy (Yeah, I noticed that and so did my shopping partner). Aside from his outstanding customer service and support, I do have two gripes. There was a issue of a salesman "Bryan" who took far to much money off of my credit card WITHOUT ASKING me how much I was going to pay. He took my credit card information and put through a $1500.00 charge as though it was his money and then had the audacity to say " you'll get a receipt in your email..." I asked him what receipt... You didn't ask me how much I wanted to pay? " That debacle through my whole weekend into a bad situation. Then to top it off, Linda (The Mgr) offered nothing but "well when you get your mattress you turn it every 6 months... " and my favorite "you bought the best mattress so it's ok" What does that have to do with anything that just happened with your incompetent salesman Bryan? She starts to end the conversation by saying (lying) " I'm going to listen to the recording and call you back.." I need not say that she never called nor intended to. So those two associates of Charles P Roger's bring a otherwise high rated score down to almost nothing. I hate being lied to Linda...Learn to listen to the customer problems and stick to the subject and try keeping your word. Bryan learn to ask the customer what THEY want to spend before YOU take it upon yourself to spend THEIR money. If you do go into the 17th Street store, only deal with Steven, you won't have problems.
Amazing mattress and Amazing company! I am a professional athlete who competes for TeamUSA and I can't believe the difference this mattress has made in my performance and recovery! If you are looking for a new mattress I highly recommend this one!View More Reviews
All I can say is: get it and try it. You will love it.
I got the mattress and immediately fell in love with how well it treats my back. I can sleep most of the night on my back, with little to no need to toss and turn. My sleep on this mattress definitely feels more restful, and I don't wake up with as many aches and pains. I had a concern with a seam on the mattress, and the customer service was superb. All my questions and concerns were treated patiently and professionally, and met with outstanding resolutions.
I would not hesitate to recommend this mattress to friends and family. I am happy that they offer such a great return policy, because even though I didn't end up needing to use it, it made getting the mattress feel like a safe decision.
I have had the OSO queen size mattress for about 3 months now, and I wanted to wait for a few months before rating it. My wife has had back issues for about 15 years and it seems like we have spent thousands of dollars trying to find the right mattress. We have tried every kind of spring mattress and even tried other memory foam mattresses. My wife has not been able to have a decent sleep in a long time often waking achy and tired. When we received the OSO mattress in a box, very neat by the way, I opened it up and let it puff up for a few hours before bedtime. We tried the firm end the first night and found it was a little too firm for my wife, so we rotated the mattress to the soft end. After three weeks of sleeping on the soft end my wife was still waking up with a sore back, which worried us. But, after the three weeks, she started sleeping longer than her usual 5 hours a night. It was gradual, but now she is up to a 8 or 9 hours of sleep a night and she is loving the mattress. I guess she needed to work out the kinks from the previous bad springy mattresses. Based on how my wife is feeling these days, I would highly recommend this mattress.
Thank you OSO for your amazing design!
I'll admit it, I was a bit worried about buying my mattress online. I mean, who wouldn't be?? That said, I could not be more pleased. I have had the best three nights of sleep I have had in years, and it's legitimately due to my new mattress. I love the plush/soft side, and my Boston Terrier loves the firm side!
Seriously - thank you for providing an affordable, well-built, non-toxic, comfortable bed.
I have had major numbing in both of my arms while I sleep since 11 years ago. I awaken numerous times a night and have to reposition my arms so they will wake up. My husband and I received our OSO mattress a few months ago. The first morning after sleeping on this mattress, I woke up and realized my arms were not numb. Every night since then has given me the same results. I am so happy to finally sleep and not have the numbing issues I was having. I just can’t believe how much of a difference a mattress would make. Thank you!!!
My husband and I have been sleeping on our new OSO for a couple months now. The setup was super simple. The mattress is supportive yet soft. Our favorite part is that we don't disturb the other person when moving/shifting! So glad we invested in quality sleep.
I really appreciate the option of using the soft or firm side of this mattress. I prefer the soft, and find it very comfortable to sleep on. My wife and I are able to move on our side of the bed without causing much noticeable disruption to each other. We are very impressed with our new OSO mattress, and are very glad we made the purchase..
We love our OSO Mattress. We bought it after reading a friends review and thought we would take a chance. We are so happy we purchased it. No other mattress has been this great, it offers support while still being soft and comfortable. Thanks OSO!
This is the first mattress that I've ordered that was delivered in a box and I'm never going back. It was quick, free shipping, and I was able to open it and lay it out easily. I love how soft it is and how well I sleep every night! I will never go to another mattress.
I'd forgotten the experience of a true, undisturbed 7-8 hours of sleep! But I have it most nights on our new OSO mattress. My shoulders sink right in given being a side sleeper and I'm totally acclimated to the soft side. Very happy with the experience!
We purchased this bed for our toddler daughter as her "big girl bed", and not going to lie, we are all a bit jealous of her at this point! It is so soft, but just firm enough for a toddler! It is actually also perfect for cosleeping, not to firm or too soft. We have another bed made by a similar company and this one wins by a mile. Recently my mom came over and layed in the bed saying her back hurt. After getting up she felt so much better she literally ordered the bed the next day! Big fans over here...clearly ;)
I've had probabaly 7 different mattresses in my life and this has been the greatest! I wake up feeling refreshed and not sore like I'm used to. It's quite an upgrade! Thanks Oso!
The OSO mattress is extremely comfortable - it is nice and soft yet still supportive. I like the removable/washable cover, which will make it much easier to clean when needed. I would highly recommend trying one and would not hesitate to buy another the next time I need to replace or upgrade a mattress!
This is a great mattress. This is my second foam concept mattress. I will never go back to the traditional box-spring style. It really provides support where it is needed most. I would highly recommend.
This bed is amazing. You will not find a more comfortable or versatile bed at this price!! 10/10 would recommend.
The mattress arrived ahead of schedule in a box that was smaller than I expected. The sales person I spoke to when buying the mattress told me that we should move the box into the room before opening it. We put the mattress in our frame on top of the box spring and as soon as we cut into the plastic the mattress started expanding. The vacuum seal is unreal on these things! Within two minutes we had a regular size mattress. This mattress is absolutely perfect for our guest room! When I called my mom to ask if she preferred a hard or soft mattress for her visit she was grateful to have a choice (she picked soft!). Thanks OSO!
My OSO mattress is seriously amazing! I love the option between firm and soft and honestly, they both feel great!
Whenever I have friends stay over, my favorite thing is that I can't feel them move at all! I would definitely recommend this mattress to everyone, especially to anyone sharing a bed!
Worth every penny!!
I had terrible back pain and then started taking tylenol before bed. That helped some, but I would still get up with back pain. We got this new mattress and I haven't had to take Tylenol for my back and I now wake up without pain and can finally enjoy my day!
I got my new OSO mattress two weeks ago, and have loved every night of sleeping on it. I've woken up without ANY back pain, unlike the tightness I had every morning on my old mattress.
I also love the versatility of being able to choose soft or firm! I had no idea what my preference was, and the OSO made it easy to take the leap because I wasn't forced to choose. (I've been sleeping on the soft side.) And with their return policy, I had even more peace of mind.
This bed is amazing!!! When it first arrived I unpacked it and laid down a few hours later (after passing out immediately on it) I moved it to my bedroom. I would and have highly recommend it to anyone!
My husband and I purchased our king sized OSO mattress about 2 months ago. We have been thrilled. The set up was simple and getting it into our condo (up stairs and around corners) was no big deal with the creative packaging concept. It also had no chemical odor when we unpackaged (which I was concerned/skeptical about).
We sleep on the firm side and both love it. It is as cool as it claims (no waking up with a sweaty neck and back). I also struggle with poor circulation and arthritis and used to wake up every night with limbs that had fallen asleep/very achy from the bends and pressure points of our traditional mattress.
I have had significantly less issues with the OS0 and feel comfortable highly recommending it for arthritis/back pain. When it's time to purchase again, we will stick with OSO and never go back to a traditional box spring.
We are happy to finally have a mattress that is quiet, and comfy to sleep on. For years our classic mattress would bounce and make noise with every turn.
The OSO is like lying on a soft raft, supporting the parts that need it most. We like the "firmer' end now but anticipate switching to the soft end as we want- I enjoy options.
If you buy an OSO, buy sheets with regular pockets (not deep) for a smoother, unwrinkled look.
Love the versatility of soft and firm. Moving it in was so great compared to moving out our old king (traditional mattress).
Overall we like the mattress a lot.
Ive had a Sleep Number for years me and my wife like it. But... even with 20 levels you still particular for no reason feel like you are sleeping on an air bed at your moms house lol. We got a California King OSO, to replace the Sleep Number California King. This was a great decision, my wife was so in love she sleep through her work alarms. Its a great bed, id recommend it to anyone.
I've had my OSO now for over 7 months and couldn't be happier!
At first I was a little nervous purchasing a bed online. However, the 101 Night Promise helped me make the plunge! I loved being able to try out the bed in my own home to make sure it was right for me. I currently use the soft side, but knowing I can change over to the firm side if my preference ever changes is very comforting.
In addition, as a (somewhat) recent college graduate who is prone to moving every few years, the flexibility of the foam mattress and portability (being able to fold it and transport in my compact car) is also a huge plus.
I usually wake up 1-2 times during the night. With this mattress, slept completely through the night. Materials look super high quality, love that I could fold it up to get it through doorways.
I love the Oso mattress. There are some nights when I need to lay on the soft side and other nights when I need more support. I don't have to worry about needing a new mattress for different needs. The Oso mattress has also been very kind to my back after major surgery. I love it!
I've had a king size mattress for a few weeks now and this thing is amazing. I have never owned a foam mattress before and this is a great introduction. I love that you can choose what side to sleep on depending on how your body is feeling that day. Top notch!
I’ve never really had a comfortable mattress before so this has been one of the best decisions we've ever made! I’ve struggled with back pain for a few years and my pain has significantly been improved and I feel a million and one times better during the day!
The first night we tried the mattress we slept on the firm end and had a great sleep. The next night we slept on the soft end. We slept ok but it just seemed too soft. Even sitting on the bed putting socks on, it was just too soft. We would love a mattress that was completely firm.
Very luxurious feeling mattress, yet with a sleek and modern design. I really liked the handles, made it easy to move into my apartment and it's lighter weight. I started with the firm side them switched to soft. Love my OSO mattress! Would highly recommend!