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Charles P Rogers has been making bedding since 1855 with the goal of making the finest beds. They still have their location in New York City and also ship their bedding nationwide. Overall, they specialize in offering hand crafted mattresses, frames, and beds. They offer hybrid mattresses with latex and memory foam.
Mlily is a mattress brand that is well known for being a global partner of Manchester United, and is available at brick in mortar mattress retailers and on Amazon. Their mattresses are made with trendy materials like bamboo and aloe vera, which is a major differentiator vs many other online options. They blend these materials with foam mattresses and also have select hybrid options as well.
Based on our aggregated reviews and our scoring method, we recommend both Charles P Rogers and Mlily in this match up!
Charles P Rogers: 8.1/10
Charles P Rogers: 8/10
Charles P Rogers: 8.1/10
No Back Pain:
Charles P Rogers: 8.1/10
Charles P Rogers: $899-$2999
Charles P Rogers:
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There is some negative input from sleepers about these mattresses. Some report feeling comfortable in their mattress, but there are others that have complaints. Due to this, one of these could be great for you, but it also may be a problem. Look on below to see if one of these may work for you.
Most folks describe these mattresses as doing a good job supporthing their bodies, but others didn't always enjoy the feel. For those that are heavier folks, do some added research on what customers say as you'll want to make sure that this adequately supports your body and your spine.
For those that want a mattress they can sit comfortably on, these mattresses will provide comfortable support for most people. However, some have reported some issues over the long term so make sure to review before purchasing.
Mattresses that have good durability ratings last between 7 - 12 years based on the materials used. Foam mattresses are generally less durable, while coil mattresses that are high quality should last longer. However, unprepared mattresses will break down much faster no matter the materials used, especially for larger customers. These mattresses have mixed feelings from customers. Some report lasting comfort, but others report quicker than average degrading.
If you are thinking of buying, read on below for more information from customers. Sadly, not all customers review them well overall. Some have had great things to say about how their mattresses work for them, but many others have had complaints about feel.
Some customers don't like the kind of support these mattresses provide. Though most find these mattresses comfortable initally, if you have wide hips and shoulders, do some added dilligence before purchasing.
For those that are looking for quality and long-life edge support, some customers report that these mattresses don't work for them on edge support.
These mattresses may not be as long-living as you'd like. Some sleepers describe issues with durability and comfort over a shorter than average timeline. If you are looking for something with lasting support and would consider yourself plus-sized, these mattresses may feel good initially, but make sure to do some more research before buying.
We recently ordered the solide bed, and it came in the mail a few days ago However, after setting up the entire frame, we realized that the platforms were missing. Consequently, we had to move the frame out of the bedroom and our old bed back in.View More Reviews
The delivery was well done, courteous, and on time. We bought the tiger mahogany Hampton king bed with white leather headboard and the PowerCore 7000. My husband and I assembled the bed. We were pleasantly surprised, every screw, washer and parts were all included. It took a few hours, the bed is well made, solid, and every part fit together perfectly. It looks beautiful. Very happy with our experience but we have not slept on the bed, waiting for the new carpet's off gassing to dissipate. No off gassing from the bed/mattress though. I spent three months researching bed construction and mattresses, including reading the Old Bed Guy blog. I concluded this was the best available for the money. My husband who was initially sceptical of buying online, sight unseen, is sold! My only issue was I wished the bed was a available in expresso without an extra $250.
kind customer service, smooth delivery and extremely happy with our choice 6 months in( st regis pulse latex)
Great mattress, great customer service at the New York site. Word on the street is that buying a mattress takes a lot of time, energy, and choices between seemingly endless mattress choices. I found this brand while researching mattresses online. I wanted something firm, and based on reviews, as well as more formal reviews by Consumer Reports, I felt like the Charles Parker 5000 was going to be the one. My partner and I went to the show room, met with a super sales guy, very 'no pressure' which I like, and tried it out. 20 minutes later, we had purchased the mattress, set up our delivery time and we're all set for sleeping in a king sized mattress. Delivery was smooth, no issues. Our first night of sleep was good,a month later, it was excellent. The mattress is firm to very firm, and it took a moment to get used to it from our older, worn in, mattress. She sleeps on her side, and I sleep on my back. Both of us get a great night rest. Both of us get up at different times; motion from one partner makes no impact to your sleep mate. We love it!
ISSUE #1: When I made the order, I received an email confirmation. However, I also received an email saying that they charged me 20%. I wasn't sure why. Maybe that's posted on their website somewhere but I didn't see it. So I emailed them to ask why and they emailed right back to let me know they hold a 20% deposit. Good to know. An explanation would be good to have somewhere, like in the email confirmation.
Other than a fairly long wait for delivery our bed was extremely well packaged and arrived with no damage at all. The delivery crew were very polite and helpful. Everything was there and putting the bed together was easy. We are very happy with the finished product.
After a conversation with a phone representative, we ordered the memory foam version of this mattress. This turned out to be a mistake for me, as the heat retention of the memory foam kept me from sleeping well, even after 45-60 days.. The underlying mattress was excellent, however. The pulse latex would have been the right choice for us. To be honest, I'd raised this issue of heat retention with the representative and wished that he'd thought to steer us to the pulse latex initially. I knew we could exchange, but I hadn't been told that there would be a $375 charge for the exchange in addition to the price difference. So this was a disappointment. But we now have the pulse latex version and it's marvelous. Both versions are great unless, like me, you are sensitive to the heat retention of the memory foam. We sleep much better with the new mattress. I highly recommend it.
Earlier this year I purchased the Fairnoble Sleigh Platform Bed - beautiful quality and craftsmanship. I shopped around a number of other local vendors to find the right mattress. I was fortunate to find the St Regis on sale at Charles P Rogers. After reading positive independent reviews, I decided to give it a try - taking a chance ordering online. I love this mattress! The quality is excellent, and it is the perfect balance of firmness with a cushion-y upper layer. I highly recommend not only these products, but also must say that my experience with the Charles P Rogers company has been completely satisfying. I would not hesitate to refer potential buyers, or to purchase again from them in the future.
I love love my st Regis , Im so happy to have purchased this mattress, I sleep fabulous, this is so comfortable,worth every penny, I also purchased an encasement so my Mattress is protected , very comfortable feels fabulous
The mattress was double wrapped when it arrived in perfect condition. We have used it a month now and are resting comfortably after sleeping on a 15 years old mattress with lumps and indentations. Excellent buy. Thank you for the free shipping!
Very pleased with the St. Regis Queen Pulse Latex Mattress. My husband recently had back surgery and this mattress works for him. I have some arthritis issues and it works for me. Very pleased with the order process and delivery. Mattress was delivered to the bedroom, unwrapped, and trash removed by the delivery team. Because we are several states away, delivery took a few weeks. The only thing that would have made it better was to get the mattress sooner!
We like this mattress very much and would readily recommend it to friends or family. It is 'firm' the way we like our mattresses. We researched mattresses online and with Consumer Reports and choose this mattress. We just ordered another mattress, a king size, for our master bedroom because of the quality of this mattress. The mattress is soundless when you shift your position in bed.
I was extremely impressed by Charles Rogers from beginning to end. I wanted to place an order and emailed with a question at a time that I knew was afterhours for their customer service department - and yet someone got back to me almost immediately to answer my question and encourage me to place my order because the New Year's sale was ending the following day. Delivery was easy, the guys brought it all the way in, unwrapped it and set it up. The mattress is good quality. As is, it was a little too hard for me - I wish that the pillowtop was just a bit more plush so you get the feeling of luxuriousness as you sink into it. But I got it closer by buying a mattress cover with an additional pillowtop. Absolute perfection? Maybe not, but darn close! Full disclosure that I am a side sleeper and am thin, so boney, hence the need for softness. All in all, I am very happy with the quality and customer service for the price.
My entire experience with Charles P. Rogers was excellent. I love the fact that they have this old school showroom. Everyone I dealt with when visiting the showroom was extremely helpful and good natured. I went with a platform bed and the St. Regis mattress. I rent my guest room out on Air BnB and it surprised me how many of the guests report to me and in reviews that this is the most comfortable mattress they've slept on. I occasionally sleep on it myself between guest visits. It's cushy yet firm. The entire experience couldn't have been better. Expect my current guest from Seattle to reach out and order the mattress soon. He loves it as well! And how cool that this company has been in business since 1855! They must be doing something right.
If you want an ultra comfortable mattress with top level construction and absolutely no toxic outgassing and odor, this is THE mattress to buy. We had some horrible experiences trying brands such as Simmons (horrible odor that didn't dissipate even over a month) and Satva (no odor but really inferior construction, uncomfortable, and they offered me a $400 refund to take down negative reviews). But, eventually we found CP Rogers. Wish that had happened sooner, but so glad that, ultimately, it did. We've been to the showroom and factory in NJ, and there's no chemical odor whatsover on the shop floor. And sleeping on the 9000 is incredible --something to look forward to at the end of the day.
The estate 9000 is a beautiful mattress and very heavy. In discussing our needs with the rep, we decided on the 9000 although it is difficult to know which mattress would ultimately be best by simply talking to someone, without laying on the bed. We have no regrets in buying the 9000 but will say that it was a bit too firm and I added a memory foam pad to soften it. We sleep well on it and have high hopes that it will last for many years as it is a quality mattress.
I had been sleeping on an old, heavy, top-of-the-line, outrageously expensive Kluft before and had enjoyed it for many years -- but all good things come to an end eventually, In 2016 I tried the top two versions of the Saatva mattress, but sent them back: they simply were not solid enough for me. Then I slept on the 2016 version of the Charles P. Rogers Powercore Estate 9000 -- a great improvement over the Saatvas, but it felt a little hard to my aging body. The new version of this bed, however,. with the "latex comfort select cassette" system as a top layer, is just perfect for me. I absolutely love it. The delivery guys they use are terrific, too. Happy end of story.
Everything went smoothly. Delivery was EARLY! Guys really nice. I recommend this company to anyone. Howard A. is great, last of the great retail consultants. Wish there were more like him.
Great experience. I have five beds from CPR and they are all wonderfully comfortable. Delivery was quick and painless, and they got everything set up for me.
I went into this store a couple of times before making a decision on my purchase. I was approached by Sean, super friendly and very helpful in my final decision to make the purchase. Sean made several recommendations for me after I realized the bed I wanted was too large for the space I have. I ended up purchasing the Alana platform bed in tiger wood with four rolling drawers that easily glide from under the bed. Delivery was easy, fast and having paid a little extra for assembly was seamless. Happy, satisfied and well rested .
I was tasked with assisting my parents with replacing their mattress set; my father consulted Consumer Reports and wanted the highly recommended Powercore Estate 5000 mattress and low profile foundation in order to lower the overall profile of their bed for ease of use. The very fabulous sales rep Tina spoke with me by chat at length and answered all of my questions and assured me of the very specific dimensions that we required. We were also in a bind for fast delivery because of an impending discharge from a rehab facility and Tina worked her magic and got us white glove delivery service within 5 business days, which is not at all standard. Thank you to Tina for her superb service and communication which facilitated our ability to get this highly rated and high quality mattress in place in time for my family's needs.
Great night sleep!!!! My wife and I were long overdue for a new mattress. The old one lasted us for quite some time. Choosing a new mattress was a research project that went on for a couple of months. After looking at local stores, online shops and trying everything out there I stumbled upon Charles P Rogers. Never heard of them but their reputation seemed very favorable in the reviews I've read. Not that many reviews of people who didn't like the mattress, so I thought I would give it a shot. I live in NY so going to the store was easy to do. I went in and was immediately greeted with a polite, sincere and knowledgeable sales person. I've been to a number of chain mattress stores so I was ready for the talk-up of how great the mattresses are. I told her my needs and she had me lie on a 9000 series. It felt great - not a back sleeper but this felt good on my back. I then moved down to the 7000 series and within a minute my back started to hurt. Went back to the 9000 series and again no pain. This is a first - comfortable on my back. After so many stores I was convinced this was for me. I like its not an all foam mattress which I read many mixed reviews on. The real test now was to get my wife to buy into this mattress as well. She visited the other store in NY and also like the mattress but she is not as picky as I am. I ordered it, along with the foundation, sheets, and removal service of the old mattress. Delivery crew were top-notch. Had to deliver in the pouring rain and were careful coming in, making sure everything stayed dry cleaning up after they left. This was truly white-glove service. After a week sleeping on this mattress, I think my wife raves about it more than I do. Telling everyone how good it feels and make comments that it should be in a commercial if they made any. Overall, store was great, reps were great, delivery was great and the sleep is great. I even find myself on my back in the morning - something that never happened with the old mattress due to the sag. Really pleased. No regrets. Any future mattress purchase will always be a CPR.
The sales person was lovely, knowledgeable and informative. She helped us pick the proper mattress for us. After a mix-up with delivery time, which Customer Service rectified the same day - arranging for delivery after their normal hours - our mattress was delivered. It is so comfortable! I've had the best rest I've had in a long while. (Previous was a Sleep Number - which was horrible!) I'd recommend a Charles P Rodgers mattress.
We purchased a king St. Regis Pulse Mattress and a king Barcelona platform bed in tiger mahogany, as well as some bedding. We absolutely love everything. The mattress is so comfortable and the tiger mahogany platform bed is true to the picture on line. It's a beautiful bed. I also can't speak highly enough of Erick Lamb the sales rep I dealt with. He was so professional, knowledgeable and kind. It was a true pleasure working with him when I ordered the mattress. BTW - we loved everything so much that we just ordered a queen St. Regis and queen platform bed. And yes, Erick, took very good care of us. Charles P. Rogers will be our only place to purchase beds in the future and I will be asking for Erik Lamb to assist.
My wife and I did a lot of reading and researching long before we finally decided on Charles P. Rogers and a CPR mattress. We both have similar profiles in what we look for - support, comfort and quality. We called C PR and spoke with Steve S. Steve S. was amazing- professional, knowledgeable and patient! He answered each of our questions and had many of his own - he was wonderful. Steve worked with us from the start - initially on the telephone, when he put us through his own "research" - asking questions about our firmness likes, mattress history, individual statures and what we hoped a mattress would provide for us as a couple. Steve generously offered his time and expertise on the telephone, educating both of us on the various types of CPR mattresses, the individual features and the specific construction of each mattress. After several telephone conversations we were ready to purchase and did so over the phone. We planned a fun day trip to NYC, and while there, we decided to visit the store to test and feel the mattresses in person. where Steve S. was just exactly as he'd been on the telephone. Steve was exceedingly professional and offered yet more expertise on the CPR mattresses. We made our decision and have been thrilled ever since. The CPR mattress is far and away the most supportive and amazingly comfortable mattress - ever (we are on our 50s and have had several high end mattresses along the way). Thank you Steve S. - you are everything a sales consultant should be! We love our mattress!
These are the best reasons to choose Charles P. Rogers: Quality furniture, Dependable, Expert Installation and Delivery, Outstanding Customer Service. From the moment we entered the showroom we felt at ease. Calm and knowledgeble sales staff guided us, asking important, appropriate questions, sharing their knowledge of the products. The beds are all classic designs made from quality materials with craftsmanlike construction. The matresses are unique for their comfort. Delivery was a snap. The delivery team were equally knowledgeable, neat, careful and friendly. There was however a minor problem with the order. The deliverymen stayed, called the warehouse to seek a remedy. While at our home they placed a call to Chales P. Rogers Customer Service Liaisons on our behalf. The customer service team could not have been more responsive and accomodating. Stuff happens, but how a company responds to a problem says alot about that company. They looked into the issue and discovered that a required component of the bed was not part of the original order. We felt as if we had become a priority not a problem. Charles P. Rogers clearly understood that behind every problem is a customer with a problem. Together, we found an equitable solution and the new bed arrived in just a few days. We could not have been more pleased with the entire experience, minor hiccup and all. They called to arrange delivery, arrived ontime with the new bed and within 20 minutes the bed was assembled with the new mattress in place. The bed looks like fine furniture and the comfort we have experienced is almost beyond description. We have all dealt with stores where once the sales is completed and a problem occurs, you are on your own. With Charles P. Rogers nothing could be further from the truth. Charles P. Rogers is a quality manufacturer and demonstrates a business ethic rarely seen these days. We are Charles P. Rogers customers for life and would enthusiastically and without hesitation reccommend them.
My wife and I moved into a high-rise apartment near NYC that is much smaller then our place in the burbs. Space is a premium and taking advantage of storage space is essential. I wanted to have the absolute best bed on the market I found the Mahogany Storage Bed king size. The quality does not get much better than this. The Mahogany finish looks outstanding, top notch. The drawers are huge and fit lots of my clothes. Self-closing glides doors is a really nice feature too. Even the footboard has an additional compartment. There is even an optional digital safe that I did not go for but still nice feature. Another feature that looks premium to me is the upholstered top. Much better support than slats. The drawers came fully assembled, really convenient. The quality of the mattress was most important. We wanted to invest in a bed that would last long, feel amazing every time and be environmentally responsible. We found the perfect one for us. The Estate 9000 Luxury Plush. Hands down the most comfortable bed I have ever slept on. It is a dream. You can tell the quality is amazing because the sewn handles were super heavy duty. The triple thick layer of latex on top was a really nice touch. It came with a heavy-duty zipper case. Do the research and try it out. Everything about this bed is perfect. We are extremely happy with our purchase and recommended it any one who invests in their happiness. I went to the location on 17th street in NYC. The customer service was top notch. Super knowledgeable staff that answered all my questions. Not pushy or trying to up sell me on things I didn't want. All in all, this was a great experience because I felt like I made the right choice. Don't settle for those bed in box types. Don't skimp on quality sleep. Go with the best. Highly recommended.
I bought a beautiful Paris iron sleigh bed from Tina. The service I received from Tina was excellent. She listened and gave me great advice and customer service. Five stars!!
Love this bed! We've had our Paris Iron Sleigh bed for over 10 years now & it still looks brand new. The construction of this beautiful bed is tremendous. The service we received when purchasing & at set up, was amazing! Very dedicated people must work for this remarkable company, because we can't recall having a better experience. Their attention to detail & their service is what makes this company remarkable. From beginning to end, they do it right; which is why we bought our daughters bed from them, too.
I purchased an Estate 7000 Extra Comfort Queen in September and was so happy with it that when I needed a new bed for my guestroom this month I purchased a Solide Queen platform bed with a St. Regis mattress. I purchased both at the Manhattan showroom. The delivery came on time for both beds. The platform bed was assembled quickly by the men who delivered it. I'm very happy with the quality of the mattresses and the service.
I used to be a large fam of this company but I warn others against purchasing certain types of beds. More particularly, I warn that today's Chas P Rogers employees lack history regarding the products, basic knowledge of the company's website and products, and do not perform with the excellence of 20 years ago. I purchased 3 iron beds and the frames will last past my children's and grandchildren's lifetimes. Yet, I cannot use one of the frames and now must store it. When my husband and I moved to a townhouse 3 months ago, we figured we could not get a Queen box spring up the stairs and into the master bedroom, so I called the NYC Chas P Rogers store and was assured that a split box spring would work no problem for my type of iron bed. This was not the case. I was not present for the "white glove delivery" in which the entirety of split box springs and a queen mattress were set up--on our first night with the split box springs on the Chas P Rogers iron bedframe, we fell through to the floor. The ever-patient store sent longer split box springs and at 78 3/4 inches, those would not stay on the lip of the queen bed frame. After I measured 6 other major brands of multiple split box frames, I concluded and indeed was informed that nowadays no split box frames are 80" long as are regular queen box frames. I researched the Charles P Rogers website and found under FAQs that there might be rails to install across the bed frame to support split Queen box springs. ******During the course of 7 calls this week to customer service and the NYC store, no one knew about the FAQ reference to the rails, nor about the rails, nor were they familiar with my Queen bed frame (how could they if they worked at the company only a few months or a few years). During one call in the morning, I was assured that one guy who worked from noon on would call me after he got in that day. I called back at 3:39 pm and 4:01 pm, was told that the guy was on the phone and assured I would be his next call. I told customer service that day I could not continue to stand outside past 5:10 pm, and could not take calls thereafter for some time. I never received another call that day or night from customer service. After a call and email today to the NYC store, I just this afternoon received an email from customer service that the rails would be $450, plus delivery, would take weeks to make, and I would have to drill into the bed frame to install them. I provided the following to the owner and COO of Charles P Rogers by way of advice: (1) It would be unacceptable to me if I owned or managed Charles P Rogers that ANY employee--much less at least 5 employees I communicated with--would be unfamiliar with a page on the website. It is especially unacceptable for customer service reps not to have read the FAQ page. I would require even applicants to have read the entire website before considering hiring them. (2) It would be unacceptable to me that the information about the iron slats were not known by every employee of Charles P Rogers. (3) Inasmuch as Charles P Rogers beds last a lifetime, if I owned or managed Charles P Rogers, I would require at a minimum that customer service reps, if not sales, be familiar with all of the bed frames ever sold. (4) If I owned or managed Charles P Rogers, I would make sure each customer service rep could access a database of all past customers and their purchases. There is no question customer information could be accessed by phone number. (5) If I owned or managed Charles P Rogers, I would fire any employee who promised to call a customer back, but did not. These days, as we all know, it is an inconvenience to talk on the phone or to free a mobile phone for an expected call in. One must make sure one is in a cell zone and that one is not talking on the phone. Too, most of us can't talk on the phone while with others, or working, but we can check and respond to email. All of these things are very disappointing after having had great customer service long ago, including by a man who had worked for the company over 20 years.
What an experience from start to finish. The customer service was above and beyond to say the least, from friendliness to being knowledgeable. They knew exactly what I was looking for! My bedroom looks so awesome. Ask for Erik !
All said and done, Charles Rogers customer service reflects a caring of how a customer is treated. Thank you, Thomas.
I purchased the Powercore Estate 9000 nano mattress after reviewing many mattress reviews... and visiting CPR's Rutherford NJ store where I tested all the mattresses. Due to my size (5'11, 165) I made the purchase since the 9000 was the softest of the mattresses that were all VERY FIRM. In short time, I realized the 9000 mattress was just too firm even after the break-in period as it hurt my shoulders and hip region. I sent an email to the salesperson ("Tina") who never responded. Finally, I got hold of her and she told me to allow a longer break-in period that I tried to do without success. Today I called customer service as they never responded to my email either. I was told to buy a mattress topper for $500+ this after spending $2000. Thus company (as many other testimonials stated) has the worst customer service... I regret buying this mattress and suggest you don't either.
Bought a Mies platform bed a few years ago. Overall, I'm satisfied. BUT: the corners of the wood frame are very sharp and often cause scrapes and bruises when bumped into. Shame on me, I suppose, but CPRogers really needs to round off those corners.
The beds fall apart! I purchased a wood platform bed, recommended board for supporting the mattress, and a mattress one year ago at the store. The bed was delivered to my apartment and assembled. It started to feel a little rickety, but I moved and retightened and reassembled the bed, assuming it was not tightened enough when originally assembled. NOT THE CASE! The side rails separate from the frame, the legs bend under, and the bed starts to shift back and forth just from normal sleeping. I weigh 135, and sleep alone, and am not a restless sleeper. Three times in the past year I have taken everything off the bed, and retightened the screws, which loosen to the point of being removable by hand. I live in fear of the bed collapsing underneath me while I sleep. It is now loosening up within weeks of being retightened. Rogers will do nothing unless I pay to ship the queen sized wooden bed to NYC from Massachusetts, which costs as much or more than a new bed. $2000 for a brand new bed and mattress and the manufacture is crap!!!
They are the worst. Two delivery attempts never delivered complete bed. Ordered the bed on line. Was told that bed had to be manufactured special order and would take several weeks. Figured would be worth the wait. Bed was completed much later than promised. When bed did arrive it came without head or footboard so we refused delivery. Was told by customer service that they were sorry for the mix up and that they would have another bed delivered right away if the headboard and footboard could not be found. Asked how that was possible if the bed had to be manufactured as a special order, was told oh we have plenty of beds. One week later second attempt at delivery. This time had headboard and footboard (yeah). However box with rails had already been opened and did not contain any hardware or the center rail or the cross rails. When I called customer service about having missing parts expedited was told that if I wanted to assemble my self they could send parts by fedex. If not I had to wait until delivery company had another delivery in the area (they only come to our area once a week and only pick up from Charles P Rogers once a week). Still waiting for my complete bed.
We bought a bed from them ..the nano ...we returned it within the return period... Dan the salesperson told us to try the nano 2 bed ... Dan told us on the phone and IN WRITING that if we did like this bed we could return it and get our money back ...a month went by and we called them to start the return process as this bed hurt our hips and shoulders just as much as the original ...they have not communicated back with us they are not honoring their word and they don't seem to care that I have in writing that we could return it ...what a horrid company to deal with ..:my husband has been waiting two weeks to get a call from a manager.... I would never deal with this company nor would I ever recommend them.... consumer reports that with the bed there lower model but not with their customer service
I bought a $600 bed frame and was told it would be delivered/assembled and that I'd be given 30 minutes notice prior to arrival. I have a job and can't take 4 hours off work to wait during their "window." On the day of delivery, I got a call from my doorman saying people were at my apartment. No notice. No call. I had to leave the middle of a work meeting, and rush all the way to my apartment to meet them. Wasn't part of what I was promised.
Let me say that the salesman Steven was excellent. He was courteous, friendly, professional and very knowledgeable in the products in the store. That is why I ended up buying the King sized Nano from him. He wasn't afraid to come talk to a Black man shopping, while his other two White coworkers rolled their eyes and acted as though they were busy (Yeah, I noticed that and so did my shopping partner). Aside from his outstanding customer service and support, I do have two gripes. There was a issue of a salesman "Bryan" who took far to much money off of my credit card WITHOUT ASKING me how much I was going to pay. He took my credit card information and put through a $1500.00 charge as though it was his money and then had the audacity to say " you'll get a receipt in your email..." I asked him what receipt... You didn't ask me how much I wanted to pay? " That debacle through my whole weekend into a bad situation. Then to top it off, Linda (The Mgr) offered nothing but "well when you get your mattress you turn it every 6 months... " and my favorite "you bought the best mattress so it's ok" What does that have to do with anything that just happened with your incompetent salesman Bryan? She starts to end the conversation by saying (lying) " I'm going to listen to the recording and call you back.." I need not say that she never called nor intended to. So those two associates of Charles P Roger's bring a otherwise high rated score down to almost nothing. I hate being lied to Linda...Learn to listen to the customer problems and stick to the subject and try keeping your word. Bryan learn to ask the customer what THEY want to spend before YOU take it upon yourself to spend THEIR money. If you do go into the 17th Street store, only deal with Steven, you won't have problems.
I have a MLily Bliss King Size Mattress and it's the BEST mattress I've ever slept on! For the first time in YEARS I am sleeping through the night and I don't wake up with aches and pains! It also doesn't make you hot! LOVE THAT! You can't pay enough money for how a great night sleep makes you feel in the morning! So thankful I have my MLily Bliss!View More Reviews
I bought this mattress its by far the most comfortable mattress I have ever owned. I previously owned a tempurpedic mattress and it use to always make me hot, I had had back problems for years until getting one, and within 2 days of sleeping on it, they went away. The cover on the mattress feels great, this was a fantastic deal and I'm thrilled.
Best mattress I have ever owned. Good support yet soft and comfortable. My wife and I are now spoiled as we cannot sleep on motel mattresses
It feels like luxury at first. I've owned a queen size for about a month now. I have woke up almost every night with severe sciatic and mid back pain. It's way to soft and offers no support.
I purchased this months 4 months ago. It has the cooling gel in it, but I wake up with night sweats and hot., I also started to develop an allergy to it, I sleep on my back, it causes me to itch like crazy, and doesn't stop. I had to buy a mattress topper 3'' thick to put on top of it to keep away from the memory foam, even with a mattress protector on it. Helped some, but now I am stuck with it. It is however very soft and comfortable. Pity about the heat and itching though. I upgraded to this from a Serta memory foam without cooling gel, and I should have kept it.
Without a doubt the WORST investment in a mattress I have ever made. One star is six too many.
Thank you Elliot & friend for personally coming to my house to drop off my mattress the next day after purchasing! Couldnt be happier! THANK YOU! - Christy W
This is the second Mlily mattress I have purchased in the last two years. I love my original one though you have to spin them around every other month or so because they really do form to your body...They also tend to be a little warm, I live in Ohio and rarely used more than a sheet all winter long, with my house set to 62 (62 is totally not low because my house keeps the heat in so it feels warmer for those of you that think I might possibly be a penguin). This mattress I bought for a friend of mine and it's just as comfy as mine. The off gas usually goes away within 24 hours and for some reason I tend to believe this mattress has less off gas than mine. So the sole reason for not giving it a 5 star is because I sleep hot and it isn't the coolest bed I've slept in, but it's uber comfy.
I bought one of these two years ago, paid about 750 for it and in my opinion, I got a heck of a deal. The bed is super comfortable and is comparable to other more expensive mattresses. I spin it about every six months or so and bc its a coil/foam hybrid, it's kept its shape nicely. Everyone who has slept a night in this bed says it's one of the better sleeps they've had. I recommend it.
So far so awesome. I'm a big guy with a serious accumulation of orthopedic issues. Used this to replace a twelve year old top of the line Sealy king size that was keeping both my wife and I up tossing and turning all night. Tried this in a showroom and I was so relaxed in five minutes I almost couldn't get up. It does sleep warmer than a conventional mattress, no doubt about it, BUT, it's a whole lot cooler than the old1st generation foams ( which I found intolerably hot). Super simple pakage shipping makes it a whole lot simpler to handle than a conventional, and we experienced very little if any issues with degassing odors or the foam reaching it's advertised thickness. Due to space issues our two new mattresses were unwrapped and left to reshape standing on their side, which may have actually helped, given the greater surface area exposure and reduced resistance that that orientation allowed. We've now had them (a pair of long twins) for several months and my 110 lb. wife found it too firm, so we replaced hers with something better suited to the princess and the pea and gave hers to our son, and he loves it. We'll see how well it holds up over time, but considering the difference in cost I could replace this every 3-4 years for what we spent on the last Sealy. We did also try probably two dozen similar offerings from the major names and the fanciest Sealy foam mattress was the only one we found that we liked as much or better, just not several thousand dollars better. I consider this proof that you don't have to sell a kidney to get decent night's sleep. Just hope it lasts. We also purchased a pair of the adjustable bed frames with the wired remotes (Pragma) and are equally impressed with them in terms of function and value. The wired remotes are actually a blessing in disguise for folks like me who are constantly losing one. The only caveat is that the twins tend to slide apart on their frames, so I'm working on addressing that (maybe Velcro or a retainer such as is used on the foot of the bed) but overall sleeping better than I have in years.
My wife and I have had this mattress for 3 years now, and it's still great. There is a little bit of a break in now, but it's still very comfortable and not too soft. It doesn't feel like a hammock as a spring mattress would, and it's actually still medium firm. I have back problems, namely lower back spasms, and this has helped me greatly. It works for back and side sleepers (myself) and stomach sleepers (my wife).
I actually bought this from a local vendor in my area. For years I have favored what my family lovingly calls an 'iron slab' for a mattress. I'm a firm supporter of a firm mattress. However, as I get older I got more aches and pains to go with my years and a hard as rock mattress is no longer ideal. But I didn't really want a cloud to sleep on. I cannot remember how I got turned on to memory foam mattresses, but after exhaustive research I surmised which one would be the best, this one wasn't even on my radar. Before buying the one I had selected online, I wanted to test out some memory foam mattresses in the store to make sure that it was possible for them to be comfortable and yet firm enough that I wasn't sinking into them. I went to 5 stores locally, 4 of the stores encouraged me to look at a Sealy, however, the vendor I had gotten my previous mattress from showed me the M Lily. I fell in love with the Lily, but I'm a cautious buyer, so I went home and did some research, and liked what I found. So I bought it two days later. I have had this mattress now for a week and I love it. I won't say that it wasn't an adjustment coming off of a spring mattress, because it was. This mattress is firm, I tried to punch it and it actually hurt my fist. However, the human body is heavy and this mattress will sink a little on the areas where you put the most pressure, namely your butt. LOL. And if you stay in one area for long and warm up I have noticed that the mattress foam seems to get almost 'gooey', however, move from that spot and everything goes back to the way it was. I love the quilted cover, I loved it so much I actually didn't put a fitted sheet on the mattress for the first 5 days. The top layer of foam is some sort of cool gel formula and you can feel it if you run your hand over the quilted top. Altogether, if you like a firm spring mattress than I would recommend this mattress for you.
Just bought one of these here in town. I've literally been in it all night and day it's awesome I weigh close to 300 lbs my wife doesn't feel me get in and out of bed it cushions my weight it's just a great mattress. Even our lil boston terrier loves it lol. Only thing I suggest is make sure buying online like this that you don't lose the 10 year warranty it's great for piece of mind
I bought my daughter this mattress a couple years ago. She loves is so much, I just bought another for my son. He is sleeping very well and loves it, too.
had back pain, headache and tired all the time, and all of it is fixed with this mattress. It offers great support while molding to your body and relieving pressure points. I weigh 240 lbs. Lets hope it lasts a long time
We just bought this mattress about a week ago and we absolutely love it! I was afraid of buying a mattress online so we went to our local furniture store where they had one of these for us to test out. Loved it, bought it, no regrets. It's not too soft not too firm. My husband doesn't like soft beds and I don't like firm beds but we both agree this is the best mattress ever. Also very afordable for what you get.
Bed will not last more than a couple years. Mattress will deform under your body weight until it is virtually impossible to stay on bed. Warranty is a scam. They will not honor the integrity of the mattress.
We were replacing a futon mattress on a day bed in our office/spare room. The futon was so hard it was like sleeping on a stone floor. The new mattress is perfect for me to sleep on when my partner has the flu etc. It has enough support but is similar to our memory foam mattress. When we unpacked it there was a slight smell as it aired but it was minimal and went away quickly. I'm quite happy with this mattress. It's perfect for my day bed. Other reviews have commented on how it bears up over time, obviously I can't speak to that concern.
7'' size is very comfortable: supportive yet soft. Makes my sleeper chair very accommodating, especially for older guests. Arrived quickly; packing odors dissipated within 24 hours.
Excellent product and great delivery service for a bulky product
We had purchased two 10'' Mlily mattresses for our vacation and everyone raves about them. So, when it was time to invest in a mattress for our main home, we thought we'd do the same. After reading dozens of reviews, we went with the 13'' Serenity pillow top model. The first night seemed like a dream. After the first night, my wife and I have experienced nagging lower back pain that can only be caused by the mattress. We are hoping that the mattress softens a bit with time, but so far we are less than completely happy.
Love it it's like sleeping on a cloud best purchase I've made so far
A great mattress, finally found the one!
Very impressed. Had reservations buying a cheaper brand as opposed to Tempurpedic, but the cost savings made it worth the gamble. We've had it for a month now. VERY glad we went this route. The bed is comfortable, sucking you in yet still firm. And the cost savings makes it even more worth it. I would recommend this bed.
It's high quality and makes spring mattresses seems like something dinosaurs would sleep on. If you can imagine being on a distant planet in anothe galaxy sleeping like a boss, this bed is what you'd be sleeping on. Seriously though, it's very supportive yet very comfortable. Stains easy but the lady who sold it to me said any foam mattress needs a waterproof cover. Why the cover isn't washable on this model is anyone's guess. Maybe the makers of the bed thought the buyers for these things were going to be single people that happen to be extremely careful about not having wine in bed...Also, yes, as the other review states, it is very comparable to the mattress at Ashley furniture and such. Maybe more comfy.
Heavenly. The most comfortable mattress I've ever had the privilege of lying on. I replaced my $3k Tempurpedic with the MLily and have slept much better.
I must admit I never would have imagined I would buy a mattress on the Internet without even trying it out first. Well we took a chance, and the whole experience has far surpassed my expectations. My husband and I were disappointed with our local store who carries Mlily. We went there and I liked the Bliss mattress and he thought it was too soft. So we tried out the Energize model and it was too firm for me. So while looking at the Mlily catalog they gave us, we both liked the tranquility mattress and thought that would be a good choice for us. Hybrid , middle of the road firmness, cooling feature and it was one of their higher end models as well as being featured on the cover of the Mlily catalog. Well our local store told us this Tranquility mattress was not available here and was mostly sold in Europe! Really??? Well I immediately looked it up online and found it on here for close to 500 dollars less than the bliss model at the store, with free shipping!!! Now...about the mattress...... It is absolutely wonderful!!! It arrived within 3 days of ordering it and came rolled up nicely in a blue tarp to protect it. We opened it and let it expand for 24 hours.... now keep in mind: I was sleeping on a 19 year old innerspring mattress and I was used to it being very soft, and having the roll to the middle and sink feature lol! Anyway at first I thought it was a bit firm for me, but I have been sleeping on this for almost 2 months and it has softened up just a little and I have been sleeping soundly throughout the night! Its firm but soft if that makes sense. I absolutely love this mattress and would highly recommend it!!! You have lots of support but when you lay down, it conforms to your body without sinking and it just feels dreamy!!! I feel more rested the next day and don't wake up 6 or 7 times throughout the night like I did on our old mattress. The seller we got it from was wonderful too! He went above and beyond to make sure some details were ironed out and helped with us choosing a new foundation for this mattress. We tried out several mattresses locally which were in the 3000 dollar range and this mattress feels just as good if not better than those. I highly recommend this mattress as my husband I have both recieved many positive ramifications as a result of purchasing this mattress:)
We stayed in a hotel suite that had this mattress. We loved it so much we bought one on amazon and it is exceeding our expectations. Love the gel that helps keep the bed feeling cool. The memory foam has great support and doesn't give you the 'sinking' feeling. It conforms to your body very nicely with comfortable support, it doesn't swallow you up. Overall we love this mattress, couldn't be happier.
We have had this mattress for two years. It started off great but not so good now. I wake up around 3:00 am now with my back hurting. The mattress top has gotten loose with the material pooching up. The support is just not there any more. Have slept on other beds (hotels, visiting family, etc) and I sleep well with no back pain. So now I have to put out another chunk of money for another mattress - not an easy thing to do with our income.
Never had any complaints for this bed. Very comfortable and at a great value. Do not pay over 800 for a queen size, otherwise you are getting majorly ripped off.
I have only had this bed for under 30 days but I am so sad I spent $2700 on it. I told the sales person I wanted a bed similar to my ICloud Tempurpedic. I was told this is better than the ICloud. Well, I feel like I am laying in a coffin. The bed sags so bad in the middle and to get out of it is like climbing Mount Everest. I do not have this kind of money to be spending on a mattress. Am so so sad I purchased this product. I would not even sell it to anyone but just take it to the dump.
I have had 6 back surgeries getting ready for #7 ,when I contacted the company about a problem with the mattress that I paid $1200 for in April I was told to dismantle and lay everything on the floor and lay a broomstick on it and take pictures of it, I tried this and was layed up for 4 days on a mattress that hurts my back, thank you very much I guess I am stuck with it so when I can I will buy another one, mostly upset about being deceived about warranty and comfort level thank you and very happy I will never have to deal with this company again