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Charles P Rogers has been making bedding since 1855 with the goal of making the finest beds. They still have their location in New York City and also ship their bedding nationwide. Overall, they specialize in offering hand crafted mattresses, frames, and beds. They offer hybrid mattresses with latex and memory foam.
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Based on our aggregated reviews and our scoring method, we recommend Dreamcloud in this match up!
See Our Full Review of Dreamcloud
Charles P Rogers: 8.1/10
Charles P Rogers: 8/10
Charles P Rogers: 8.1/10
No Back Pain:
Charles P Rogers: 8.1/10
Charles P Rogers: $899-$2999
Charles P Rogers:
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Discovering how folks really feel about a certain mattress is sometimes a hard thing -- especially with companies coming in and out of the market quickly. These mattresses, unfortunately, don't get the best reception from customers versus competitors. There are still customers that really appreciate these beds, but many others that don't. Read on to understand the specifics of the mattresses.
Getting good support from your mattress is important to getting a good night's sleep. If you have a bed that doesn't support you, a mattress that does better would mean a much deeper sleep for you. Most customers were happy with the support from these mattresses, but some had issues with the feel.
These mattresses should do fine on edge support for most, which is well received by those that like to lay close to the edge of the mattress. Those that are heavier may still experience some declining around the sides of the mattress.
These mattresses get mixed reviews from customers on lasting comfort. We all want to find the perfectly comfortable durable mattress that lasts over 10 years, but sadly not all mattresses last a long time. If you are thinking about buying a mattress that has mixed feelings on durability, make sure to take an extra look at the policies on return to make sure you are protected.
Shopping for a new mattress is hard, which is why finding a brand with good customer satisfaction is a great starting point to finding if a mattress will work for you. Customers give these mattresses very high marks versus competitors. Take a look at the reviews and specifics of the mattress to learn if it will work for you specifically.
These mattresses offer a good amount of support These mattresses do a good job with supporting the spine and keeping the hips and shoulders in the right positions.
These mattresses also are competitive with their edge support, which is how well the mattress keeps even support on the edges. For those that like to roll close to the edge of the mattress, these mattresses will provide a good amount of resistance for you.
Bowling Ball & Density Tests
The famous bowling ball test is a great indicator of firmness, and it can also be used to show how the firmness changes throughout the mattress. In this way, it can show if there is an even or uneven surface. Based on this information, these mattresses provide good, even support overall.
Customers agree that these mattresses are competitive when it comes to durability versus the competition. Having a durable mattress can mean years of comfortable nights. while one that quickly degrades can mean quick discomfort. For most sleepers, these mattresses will last up to a decade, which is decent for today's mattresses. Folks that are heavier than average may experience some loss of longevity.
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We recently ordered the solide bed, and it came in the mail a few days ago However, after setting up the entire frame, we realized that the platforms were missing. Consequently, we had to move the frame out of the bedroom and our old bed back in.View More Reviews
The delivery was well done, courteous, and on time. We bought the tiger mahogany Hampton king bed with white leather headboard and the PowerCore 7000. My husband and I assembled the bed. We were pleasantly surprised, every screw, washer and parts were all included. It took a few hours, the bed is well made, solid, and every part fit together perfectly. It looks beautiful. Very happy with our experience but we have not slept on the bed, waiting for the new carpet's off gassing to dissipate. No off gassing from the bed/mattress though. I spent three months researching bed construction and mattresses, including reading the Old Bed Guy blog. I concluded this was the best available for the money. My husband who was initially sceptical of buying online, sight unseen, is sold! My only issue was I wished the bed was a available in expresso without an extra $250.
kind customer service, smooth delivery and extremely happy with our choice 6 months in( st regis pulse latex)
Great mattress, great customer service at the New York site. Word on the street is that buying a mattress takes a lot of time, energy, and choices between seemingly endless mattress choices. I found this brand while researching mattresses online. I wanted something firm, and based on reviews, as well as more formal reviews by Consumer Reports, I felt like the Charles Parker 5000 was going to be the one. My partner and I went to the show room, met with a super sales guy, very 'no pressure' which I like, and tried it out. 20 minutes later, we had purchased the mattress, set up our delivery time and we're all set for sleeping in a king sized mattress. Delivery was smooth, no issues. Our first night of sleep was good,a month later, it was excellent. The mattress is firm to very firm, and it took a moment to get used to it from our older, worn in, mattress. She sleeps on her side, and I sleep on my back. Both of us get a great night rest. Both of us get up at different times; motion from one partner makes no impact to your sleep mate. We love it!
ISSUE #1: When I made the order, I received an email confirmation. However, I also received an email saying that they charged me 20%. I wasn't sure why. Maybe that's posted on their website somewhere but I didn't see it. So I emailed them to ask why and they emailed right back to let me know they hold a 20% deposit. Good to know. An explanation would be good to have somewhere, like in the email confirmation.
Other than a fairly long wait for delivery our bed was extremely well packaged and arrived with no damage at all. The delivery crew were very polite and helpful. Everything was there and putting the bed together was easy. We are very happy with the finished product.
After a conversation with a phone representative, we ordered the memory foam version of this mattress. This turned out to be a mistake for me, as the heat retention of the memory foam kept me from sleeping well, even after 45-60 days.. The underlying mattress was excellent, however. The pulse latex would have been the right choice for us. To be honest, I'd raised this issue of heat retention with the representative and wished that he'd thought to steer us to the pulse latex initially. I knew we could exchange, but I hadn't been told that there would be a $375 charge for the exchange in addition to the price difference. So this was a disappointment. But we now have the pulse latex version and it's marvelous. Both versions are great unless, like me, you are sensitive to the heat retention of the memory foam. We sleep much better with the new mattress. I highly recommend it.
Earlier this year I purchased the Fairnoble Sleigh Platform Bed - beautiful quality and craftsmanship. I shopped around a number of other local vendors to find the right mattress. I was fortunate to find the St Regis on sale at Charles P Rogers. After reading positive independent reviews, I decided to give it a try - taking a chance ordering online. I love this mattress! The quality is excellent, and it is the perfect balance of firmness with a cushion-y upper layer. I highly recommend not only these products, but also must say that my experience with the Charles P Rogers company has been completely satisfying. I would not hesitate to refer potential buyers, or to purchase again from them in the future.
I love love my st Regis , Im so happy to have purchased this mattress, I sleep fabulous, this is so comfortable,worth every penny, I also purchased an encasement so my Mattress is protected , very comfortable feels fabulous
The mattress was double wrapped when it arrived in perfect condition. We have used it a month now and are resting comfortably after sleeping on a 15 years old mattress with lumps and indentations. Excellent buy. Thank you for the free shipping!
Very pleased with the St. Regis Queen Pulse Latex Mattress. My husband recently had back surgery and this mattress works for him. I have some arthritis issues and it works for me. Very pleased with the order process and delivery. Mattress was delivered to the bedroom, unwrapped, and trash removed by the delivery team. Because we are several states away, delivery took a few weeks. The only thing that would have made it better was to get the mattress sooner!
We like this mattress very much and would readily recommend it to friends or family. It is 'firm' the way we like our mattresses. We researched mattresses online and with Consumer Reports and choose this mattress. We just ordered another mattress, a king size, for our master bedroom because of the quality of this mattress. The mattress is soundless when you shift your position in bed.
I was extremely impressed by Charles Rogers from beginning to end. I wanted to place an order and emailed with a question at a time that I knew was afterhours for their customer service department - and yet someone got back to me almost immediately to answer my question and encourage me to place my order because the New Year's sale was ending the following day. Delivery was easy, the guys brought it all the way in, unwrapped it and set it up. The mattress is good quality. As is, it was a little too hard for me - I wish that the pillowtop was just a bit more plush so you get the feeling of luxuriousness as you sink into it. But I got it closer by buying a mattress cover with an additional pillowtop. Absolute perfection? Maybe not, but darn close! Full disclosure that I am a side sleeper and am thin, so boney, hence the need for softness. All in all, I am very happy with the quality and customer service for the price.
My entire experience with Charles P. Rogers was excellent. I love the fact that they have this old school showroom. Everyone I dealt with when visiting the showroom was extremely helpful and good natured. I went with a platform bed and the St. Regis mattress. I rent my guest room out on Air BnB and it surprised me how many of the guests report to me and in reviews that this is the most comfortable mattress they've slept on. I occasionally sleep on it myself between guest visits. It's cushy yet firm. The entire experience couldn't have been better. Expect my current guest from Seattle to reach out and order the mattress soon. He loves it as well! And how cool that this company has been in business since 1855! They must be doing something right.
If you want an ultra comfortable mattress with top level construction and absolutely no toxic outgassing and odor, this is THE mattress to buy. We had some horrible experiences trying brands such as Simmons (horrible odor that didn't dissipate even over a month) and Satva (no odor but really inferior construction, uncomfortable, and they offered me a $400 refund to take down negative reviews). But, eventually we found CP Rogers. Wish that had happened sooner, but so glad that, ultimately, it did. We've been to the showroom and factory in NJ, and there's no chemical odor whatsover on the shop floor. And sleeping on the 9000 is incredible --something to look forward to at the end of the day.
The estate 9000 is a beautiful mattress and very heavy. In discussing our needs with the rep, we decided on the 9000 although it is difficult to know which mattress would ultimately be best by simply talking to someone, without laying on the bed. We have no regrets in buying the 9000 but will say that it was a bit too firm and I added a memory foam pad to soften it. We sleep well on it and have high hopes that it will last for many years as it is a quality mattress.
I had been sleeping on an old, heavy, top-of-the-line, outrageously expensive Kluft before and had enjoyed it for many years -- but all good things come to an end eventually, In 2016 I tried the top two versions of the Saatva mattress, but sent them back: they simply were not solid enough for me. Then I slept on the 2016 version of the Charles P. Rogers Powercore Estate 9000 -- a great improvement over the Saatvas, but it felt a little hard to my aging body. The new version of this bed, however,. with the "latex comfort select cassette" system as a top layer, is just perfect for me. I absolutely love it. The delivery guys they use are terrific, too. Happy end of story.
Everything went smoothly. Delivery was EARLY! Guys really nice. I recommend this company to anyone. Howard A. is great, last of the great retail consultants. Wish there were more like him.
Great experience. I have five beds from CPR and they are all wonderfully comfortable. Delivery was quick and painless, and they got everything set up for me.
I went into this store a couple of times before making a decision on my purchase. I was approached by Sean, super friendly and very helpful in my final decision to make the purchase. Sean made several recommendations for me after I realized the bed I wanted was too large for the space I have. I ended up purchasing the Alana platform bed in tiger wood with four rolling drawers that easily glide from under the bed. Delivery was easy, fast and having paid a little extra for assembly was seamless. Happy, satisfied and well rested .
I was tasked with assisting my parents with replacing their mattress set; my father consulted Consumer Reports and wanted the highly recommended Powercore Estate 5000 mattress and low profile foundation in order to lower the overall profile of their bed for ease of use. The very fabulous sales rep Tina spoke with me by chat at length and answered all of my questions and assured me of the very specific dimensions that we required. We were also in a bind for fast delivery because of an impending discharge from a rehab facility and Tina worked her magic and got us white glove delivery service within 5 business days, which is not at all standard. Thank you to Tina for her superb service and communication which facilitated our ability to get this highly rated and high quality mattress in place in time for my family's needs.
Great night sleep!!!! My wife and I were long overdue for a new mattress. The old one lasted us for quite some time. Choosing a new mattress was a research project that went on for a couple of months. After looking at local stores, online shops and trying everything out there I stumbled upon Charles P Rogers. Never heard of them but their reputation seemed very favorable in the reviews I've read. Not that many reviews of people who didn't like the mattress, so I thought I would give it a shot. I live in NY so going to the store was easy to do. I went in and was immediately greeted with a polite, sincere and knowledgeable sales person. I've been to a number of chain mattress stores so I was ready for the talk-up of how great the mattresses are. I told her my needs and she had me lie on a 9000 series. It felt great - not a back sleeper but this felt good on my back. I then moved down to the 7000 series and within a minute my back started to hurt. Went back to the 9000 series and again no pain. This is a first - comfortable on my back. After so many stores I was convinced this was for me. I like its not an all foam mattress which I read many mixed reviews on. The real test now was to get my wife to buy into this mattress as well. She visited the other store in NY and also like the mattress but she is not as picky as I am. I ordered it, along with the foundation, sheets, and removal service of the old mattress. Delivery crew were top-notch. Had to deliver in the pouring rain and were careful coming in, making sure everything stayed dry cleaning up after they left. This was truly white-glove service. After a week sleeping on this mattress, I think my wife raves about it more than I do. Telling everyone how good it feels and make comments that it should be in a commercial if they made any. Overall, store was great, reps were great, delivery was great and the sleep is great. I even find myself on my back in the morning - something that never happened with the old mattress due to the sag. Really pleased. No regrets. Any future mattress purchase will always be a CPR.
The sales person was lovely, knowledgeable and informative. She helped us pick the proper mattress for us. After a mix-up with delivery time, which Customer Service rectified the same day - arranging for delivery after their normal hours - our mattress was delivered. It is so comfortable! I've had the best rest I've had in a long while. (Previous was a Sleep Number - which was horrible!) I'd recommend a Charles P Rodgers mattress.
We purchased a king St. Regis Pulse Mattress and a king Barcelona platform bed in tiger mahogany, as well as some bedding. We absolutely love everything. The mattress is so comfortable and the tiger mahogany platform bed is true to the picture on line. It's a beautiful bed. I also can't speak highly enough of Erick Lamb the sales rep I dealt with. He was so professional, knowledgeable and kind. It was a true pleasure working with him when I ordered the mattress. BTW - we loved everything so much that we just ordered a queen St. Regis and queen platform bed. And yes, Erick, took very good care of us. Charles P. Rogers will be our only place to purchase beds in the future and I will be asking for Erik Lamb to assist.
My wife and I did a lot of reading and researching long before we finally decided on Charles P. Rogers and a CPR mattress. We both have similar profiles in what we look for - support, comfort and quality. We called C PR and spoke with Steve S. Steve S. was amazing- professional, knowledgeable and patient! He answered each of our questions and had many of his own - he was wonderful. Steve worked with us from the start - initially on the telephone, when he put us through his own "research" - asking questions about our firmness likes, mattress history, individual statures and what we hoped a mattress would provide for us as a couple. Steve generously offered his time and expertise on the telephone, educating both of us on the various types of CPR mattresses, the individual features and the specific construction of each mattress. After several telephone conversations we were ready to purchase and did so over the phone. We planned a fun day trip to NYC, and while there, we decided to visit the store to test and feel the mattresses in person. where Steve S. was just exactly as he'd been on the telephone. Steve was exceedingly professional and offered yet more expertise on the CPR mattresses. We made our decision and have been thrilled ever since. The CPR mattress is far and away the most supportive and amazingly comfortable mattress - ever (we are on our 50s and have had several high end mattresses along the way). Thank you Steve S. - you are everything a sales consultant should be! We love our mattress!
These are the best reasons to choose Charles P. Rogers: Quality furniture, Dependable, Expert Installation and Delivery, Outstanding Customer Service. From the moment we entered the showroom we felt at ease. Calm and knowledgeble sales staff guided us, asking important, appropriate questions, sharing their knowledge of the products. The beds are all classic designs made from quality materials with craftsmanlike construction. The matresses are unique for their comfort. Delivery was a snap. The delivery team were equally knowledgeable, neat, careful and friendly. There was however a minor problem with the order. The deliverymen stayed, called the warehouse to seek a remedy. While at our home they placed a call to Chales P. Rogers Customer Service Liaisons on our behalf. The customer service team could not have been more responsive and accomodating. Stuff happens, but how a company responds to a problem says alot about that company. They looked into the issue and discovered that a required component of the bed was not part of the original order. We felt as if we had become a priority not a problem. Charles P. Rogers clearly understood that behind every problem is a customer with a problem. Together, we found an equitable solution and the new bed arrived in just a few days. We could not have been more pleased with the entire experience, minor hiccup and all. They called to arrange delivery, arrived ontime with the new bed and within 20 minutes the bed was assembled with the new mattress in place. The bed looks like fine furniture and the comfort we have experienced is almost beyond description. We have all dealt with stores where once the sales is completed and a problem occurs, you are on your own. With Charles P. Rogers nothing could be further from the truth. Charles P. Rogers is a quality manufacturer and demonstrates a business ethic rarely seen these days. We are Charles P. Rogers customers for life and would enthusiastically and without hesitation reccommend them.
My wife and I moved into a high-rise apartment near NYC that is much smaller then our place in the burbs. Space is a premium and taking advantage of storage space is essential. I wanted to have the absolute best bed on the market I found the Mahogany Storage Bed king size. The quality does not get much better than this. The Mahogany finish looks outstanding, top notch. The drawers are huge and fit lots of my clothes. Self-closing glides doors is a really nice feature too. Even the footboard has an additional compartment. There is even an optional digital safe that I did not go for but still nice feature. Another feature that looks premium to me is the upholstered top. Much better support than slats. The drawers came fully assembled, really convenient. The quality of the mattress was most important. We wanted to invest in a bed that would last long, feel amazing every time and be environmentally responsible. We found the perfect one for us. The Estate 9000 Luxury Plush. Hands down the most comfortable bed I have ever slept on. It is a dream. You can tell the quality is amazing because the sewn handles were super heavy duty. The triple thick layer of latex on top was a really nice touch. It came with a heavy-duty zipper case. Do the research and try it out. Everything about this bed is perfect. We are extremely happy with our purchase and recommended it any one who invests in their happiness. I went to the location on 17th street in NYC. The customer service was top notch. Super knowledgeable staff that answered all my questions. Not pushy or trying to up sell me on things I didn't want. All in all, this was a great experience because I felt like I made the right choice. Don't settle for those bed in box types. Don't skimp on quality sleep. Go with the best. Highly recommended.
I bought a beautiful Paris iron sleigh bed from Tina. The service I received from Tina was excellent. She listened and gave me great advice and customer service. Five stars!!
Love this bed! We've had our Paris Iron Sleigh bed for over 10 years now & it still looks brand new. The construction of this beautiful bed is tremendous. The service we received when purchasing & at set up, was amazing! Very dedicated people must work for this remarkable company, because we can't recall having a better experience. Their attention to detail & their service is what makes this company remarkable. From beginning to end, they do it right; which is why we bought our daughters bed from them, too.
I purchased an Estate 7000 Extra Comfort Queen in September and was so happy with it that when I needed a new bed for my guestroom this month I purchased a Solide Queen platform bed with a St. Regis mattress. I purchased both at the Manhattan showroom. The delivery came on time for both beds. The platform bed was assembled quickly by the men who delivered it. I'm very happy with the quality of the mattresses and the service.
I used to be a large fam of this company but I warn others against purchasing certain types of beds. More particularly, I warn that today's Chas P Rogers employees lack history regarding the products, basic knowledge of the company's website and products, and do not perform with the excellence of 20 years ago. I purchased 3 iron beds and the frames will last past my children's and grandchildren's lifetimes. Yet, I cannot use one of the frames and now must store it. When my husband and I moved to a townhouse 3 months ago, we figured we could not get a Queen box spring up the stairs and into the master bedroom, so I called the NYC Chas P Rogers store and was assured that a split box spring would work no problem for my type of iron bed. This was not the case. I was not present for the "white glove delivery" in which the entirety of split box springs and a queen mattress were set up--on our first night with the split box springs on the Chas P Rogers iron bedframe, we fell through to the floor. The ever-patient store sent longer split box springs and at 78 3/4 inches, those would not stay on the lip of the queen bed frame. After I measured 6 other major brands of multiple split box frames, I concluded and indeed was informed that nowadays no split box frames are 80" long as are regular queen box frames. I researched the Charles P Rogers website and found under FAQs that there might be rails to install across the bed frame to support split Queen box springs. ******During the course of 7 calls this week to customer service and the NYC store, no one knew about the FAQ reference to the rails, nor about the rails, nor were they familiar with my Queen bed frame (how could they if they worked at the company only a few months or a few years). During one call in the morning, I was assured that one guy who worked from noon on would call me after he got in that day. I called back at 3:39 pm and 4:01 pm, was told that the guy was on the phone and assured I would be his next call. I told customer service that day I could not continue to stand outside past 5:10 pm, and could not take calls thereafter for some time. I never received another call that day or night from customer service. After a call and email today to the NYC store, I just this afternoon received an email from customer service that the rails would be $450, plus delivery, would take weeks to make, and I would have to drill into the bed frame to install them. I provided the following to the owner and COO of Charles P Rogers by way of advice: (1) It would be unacceptable to me if I owned or managed Charles P Rogers that ANY employee--much less at least 5 employees I communicated with--would be unfamiliar with a page on the website. It is especially unacceptable for customer service reps not to have read the FAQ page. I would require even applicants to have read the entire website before considering hiring them. (2) It would be unacceptable to me that the information about the iron slats were not known by every employee of Charles P Rogers. (3) Inasmuch as Charles P Rogers beds last a lifetime, if I owned or managed Charles P Rogers, I would require at a minimum that customer service reps, if not sales, be familiar with all of the bed frames ever sold. (4) If I owned or managed Charles P Rogers, I would make sure each customer service rep could access a database of all past customers and their purchases. There is no question customer information could be accessed by phone number. (5) If I owned or managed Charles P Rogers, I would fire any employee who promised to call a customer back, but did not. These days, as we all know, it is an inconvenience to talk on the phone or to free a mobile phone for an expected call in. One must make sure one is in a cell zone and that one is not talking on the phone. Too, most of us can't talk on the phone while with others, or working, but we can check and respond to email. All of these things are very disappointing after having had great customer service long ago, including by a man who had worked for the company over 20 years.
What an experience from start to finish. The customer service was above and beyond to say the least, from friendliness to being knowledgeable. They knew exactly what I was looking for! My bedroom looks so awesome. Ask for Erik !
All said and done, Charles Rogers customer service reflects a caring of how a customer is treated. Thank you, Thomas.
I purchased the Powercore Estate 9000 nano mattress after reviewing many mattress reviews... and visiting CPR's Rutherford NJ store where I tested all the mattresses. Due to my size (5'11, 165) I made the purchase since the 9000 was the softest of the mattresses that were all VERY FIRM. In short time, I realized the 9000 mattress was just too firm even after the break-in period as it hurt my shoulders and hip region. I sent an email to the salesperson ("Tina") who never responded. Finally, I got hold of her and she told me to allow a longer break-in period that I tried to do without success. Today I called customer service as they never responded to my email either. I was told to buy a mattress topper for $500+ this after spending $2000. Thus company (as many other testimonials stated) has the worst customer service... I regret buying this mattress and suggest you don't either.
Bought a Mies platform bed a few years ago. Overall, I'm satisfied. BUT: the corners of the wood frame are very sharp and often cause scrapes and bruises when bumped into. Shame on me, I suppose, but CPRogers really needs to round off those corners.
The beds fall apart! I purchased a wood platform bed, recommended board for supporting the mattress, and a mattress one year ago at the store. The bed was delivered to my apartment and assembled. It started to feel a little rickety, but I moved and retightened and reassembled the bed, assuming it was not tightened enough when originally assembled. NOT THE CASE! The side rails separate from the frame, the legs bend under, and the bed starts to shift back and forth just from normal sleeping. I weigh 135, and sleep alone, and am not a restless sleeper. Three times in the past year I have taken everything off the bed, and retightened the screws, which loosen to the point of being removable by hand. I live in fear of the bed collapsing underneath me while I sleep. It is now loosening up within weeks of being retightened. Rogers will do nothing unless I pay to ship the queen sized wooden bed to NYC from Massachusetts, which costs as much or more than a new bed. $2000 for a brand new bed and mattress and the manufacture is crap!!!
They are the worst. Two delivery attempts never delivered complete bed. Ordered the bed on line. Was told that bed had to be manufactured special order and would take several weeks. Figured would be worth the wait. Bed was completed much later than promised. When bed did arrive it came without head or footboard so we refused delivery. Was told by customer service that they were sorry for the mix up and that they would have another bed delivered right away if the headboard and footboard could not be found. Asked how that was possible if the bed had to be manufactured as a special order, was told oh we have plenty of beds. One week later second attempt at delivery. This time had headboard and footboard (yeah). However box with rails had already been opened and did not contain any hardware or the center rail or the cross rails. When I called customer service about having missing parts expedited was told that if I wanted to assemble my self they could send parts by fedex. If not I had to wait until delivery company had another delivery in the area (they only come to our area once a week and only pick up from Charles P Rogers once a week). Still waiting for my complete bed.
We bought a bed from them ..the nano ...we returned it within the return period... Dan the salesperson told us to try the nano 2 bed ... Dan told us on the phone and IN WRITING that if we did like this bed we could return it and get our money back ...a month went by and we called them to start the return process as this bed hurt our hips and shoulders just as much as the original ...they have not communicated back with us they are not honoring their word and they don't seem to care that I have in writing that we could return it ...what a horrid company to deal with ..:my husband has been waiting two weeks to get a call from a manager.... I would never deal with this company nor would I ever recommend them.... consumer reports that with the bed there lower model but not with their customer service
I bought a $600 bed frame and was told it would be delivered/assembled and that I'd be given 30 minutes notice prior to arrival. I have a job and can't take 4 hours off work to wait during their "window." On the day of delivery, I got a call from my doorman saying people were at my apartment. No notice. No call. I had to leave the middle of a work meeting, and rush all the way to my apartment to meet them. Wasn't part of what I was promised.
Let me say that the salesman Steven was excellent. He was courteous, friendly, professional and very knowledgeable in the products in the store. That is why I ended up buying the King sized Nano from him. He wasn't afraid to come talk to a Black man shopping, while his other two White coworkers rolled their eyes and acted as though they were busy (Yeah, I noticed that and so did my shopping partner). Aside from his outstanding customer service and support, I do have two gripes. There was a issue of a salesman "Bryan" who took far to much money off of my credit card WITHOUT ASKING me how much I was going to pay. He took my credit card information and put through a $1500.00 charge as though it was his money and then had the audacity to say " you'll get a receipt in your email..." I asked him what receipt... You didn't ask me how much I wanted to pay? " That debacle through my whole weekend into a bad situation. Then to top it off, Linda (The Mgr) offered nothing but "well when you get your mattress you turn it every 6 months... " and my favorite "you bought the best mattress so it's ok" What does that have to do with anything that just happened with your incompetent salesman Bryan? She starts to end the conversation by saying (lying) " I'm going to listen to the recording and call you back.." I need not say that she never called nor intended to. So those two associates of Charles P Roger's bring a otherwise high rated score down to almost nothing. I hate being lied to Linda...Learn to listen to the customer problems and stick to the subject and try keeping your word. Bryan learn to ask the customer what THEY want to spend before YOU take it upon yourself to spend THEIR money. If you do go into the 17th Street store, only deal with Steven, you won't have problems.
DreamCloud entered our life recently and we could not be more impressed! It is clearly comfortable for all types of sleepers because I am a side and stomach sleeper and my husband is a back sleeper. We don't have a fancy bed frame, so I can say it is supportive all on it's own.View More Reviews
DreamCloud has actually made me thirsty for sleep. I can't wait to spend time on it at night. Maybe because it's so plush and luxurious, but I honestly have never had a better sleep. I can't believe how lucky I feel over getting one. I have started telling all my friends about it. It's a cozy experience that you just have to feel for yourself to believe. I was also so psyched about their trial policy, but I have to say that I'm not worried at all. DreamCloud is a beautiful sleeping experience, thanks to the supple support of the cashmere cover. Thank you so much!
A truly gratifying sleep experience starts with a great mattress. DreamCloud is a perfect example, nurturing my sleep from start to finish. I felt cozy and protected by its multiple foam layers. The sleep only got better throughout the night, and I am pleased to report that even after all the weird sleeping angles I put it through, not once did I wake up throughout the night. Snug as a bug in a rug is a perfect way to describe this. Maybe it sounds funny to say that you are soothed by a mattress, but the comfort and familiarity of DreamCloud has made going to bed a real treat. Its sturdy craftsmanship and superior materials manifest in a delicious sleep experience.
Layers of heaven is how I would describe DreamCloud. Each layer of memory foam comes together to support my body every night. I have no pressure points or sore muscles when I get out of bed in the morning. The combination of springs and foam makes for a truly dreamy mattress.
DreamCloud is a truly seamless experience. I can feel all the foam layers come together to perfectly hold my body up. It's like floating on a cloud. I wondered what the hybrid mattress would feel like since I've either slept on memory foam or springs, and this truly is the best of all worlds. It's comfortable and luxurious, but without the crazy pricetag of other mattresses. Thanks DreamCloud!
After trying other internet mattresses and not being happy with strictly memory foam, I was intrigued by DreamCloud’s blending springs and memory foam. I thought why not try it. It was easy to have delivered and set up. My first night sleep was great. My second night was also great. DreamCloud has changed how I feel about sleep. I’m actually excited to go to sleep each night. I’m watching less shows before bed and actually sleeping though the night.
DreamCloud is the best way to experience sleep. You get a DreamCloud and you are stepping onto a magic cashmere carpet taking you straight to sleep. My husband and I could not be more comfortable each night in bed with DreamCloud. We’ve definitely been sleeping better, and I think dreaming better too on all those layers of plush memory foam.
I had put off buying a new mattress for years. It was a hassle to get rid of my old mattress and spending a whole day in a mattress store testing out mattresses that all feel the same was not my cup of tea. A quick internet search brought me to DreamCloud. I figured I would give it try since they took away my old mattress with an easy exchange process, and with their Everlong Warranty, I knew I had nothing to lose. I had no idea how much I had to gain. DreamCloud changed my sleep and I wish they had come out with DreamCloud years ago.
My dog used to always sleep with me in my bed, and ever since I got DreamCloud I swear I can’t get Champ out of the bed. I know that I love DreamCloud and sleep better on it than ever, but Champ has completely fallen in love with DreamCloud. Maybe it’s the cashmere cover or perfect bounciness, but one thing I know is that we are both fans!
A night of easeful sleep was all I ever wanted. I tried many different mattresses, but never found one that felt right for me... until now. I'm satiated, and it's all thanks to the easeful and fluid support that I feel when I lay down on my DreamCloud. The DreamCloud makes sleeping easy and fun, its foam layers create a comforting and dreamy sleep experience that reminds you of sleeping as a kid -- not a care in the world. I'm not great with words, but supple is one that comes to mind when I think about the cover that's on top. Give it a shot, it's been brilliant for me and the wife loves it too.
When my wife ordered a DreamCloud, I had no idea that my whole life was going to change. Gone were the aches and pains in the morning, gone were the restless nights tossing and turning, and gone was the feeling like sleep was never going to be comfortable. DreamCloud moves beyond comfort to make my bed the most inviting place. I skip my easy chair at night. I never sleep hot on DreamCloud, it’s like I am cradled in a perfect cocoon of coolness and comfort each night.
Layers of heaven is how I would describe DreamCloud. Each layer of memory foam comes together to support my body every night. I have no pressure points or sore muscles when I get out of bed in the morning. The combination of springs and foam makes for a truly dreamy mattress.
I never thought I would be one of those people telling other people what to buy. It's none of my business what people spend their money on. That's how I was before DreamCloud anyways, now I'm telling everyone about it. If everyone could experience DreamCloud for just one night, they will understand that this is really not a mattress, it's really a cloud. I never realized the importance of sleep until I started sleeping restfully and I never realized the importance of a mattress until now.
If you compare internet mattresses you might get as confused as I did about which was best. There seem to be a lot of options, but the reality is there should only be one. DreamCloud. One word: WOW. As soon as I get into bed my body instantly relaxes and melts into DreamCloud. I fall asleep almost instantly, and wake up feeling like I was cradled in the clouds all night. If you are feeling unsure about which mattress to get, definitely don’t think about second. You won’t regret a night of DreamCloud – actually you will probably think you are crazy for ever not having DreamCloud.
I’ve suffered from back problems for fifteen years. Finally after my chiropractor insisted that I get off my springy mattress that was poking at me, I decided to bring DreamCloud into my life. After a few weeks of truly comfortable sleep, I started noticing my back pain subsiding during the day. DreamCloud is a must-have for anyone who thinks their back pain is insurmountable.
I was a notorious snorer. It got so bad two years ago that my wife turned our home office into her room. I had tried everything to stop snoring from sleep aids to nose plugs but nothing worked. Finally I decided to invest in a GOOD mattress. DreamCloud allowed me to finally sleep deep enough and comfortably enough that my snoring stopped (at least enough for my wife to come back into bed with me). DreamCloud saved my sleep, and it might have saved my marriage too.
Have you ever had breakfast in bed with DreamCloud? I bought my husband a DreamCloud for our 20 year anniversary and it feels like we just renewed our vows. Honestly, getting into bed together was starting to feel like a bit of a chore but now, with DreamCloud, it feels like our marriage has something new, luxurious and truly dreamy. We both love the plush cashmere top and the combination of foams mean that we have breakfast in bed all the time!
My bedroom became a spa the moment I met DreamCloud. I’m actually inspired to take better care of myself in the evenings. I take baths, meditate, and read before getting into DreamCloud. DreamCloud takes care of me and makes me want to take better care of myself.
Nothing we saw in any stores compared to what we felt the moment we got our DreamCloud. Before we even slept on it, we could see that this was something unlike any other mattress. It looks extremely plush and cloud-like and it feels like sinking into a sea of clouds. DreamCloud is truly heaven.
I ordered the DreamCloud because I went back to school to get a masters and having problems in school staying awake. Maybe because it's been 20 years since I was in school, and before DreamCloud I had dead arm syndrome in the morning, and was craving some relief. DreamCloud came through with that relief in a big way. It's memory foam has a feeling that's almost juicy. That might sound funny, but I mean it's so velvety and supple! Sleep comes easy now, and I do feel like I've turned a corner all thanks to the DreamCloud. I'm especially happy with the cashmere cover, that has a downy vibe to it that I just can't get enough of. Drifting off to sleep is easy now.
Purchased Dreamcloud based on reviews and price and was not disappointed. Highly recommended.
I was a little annoyed with the delays but it was worth the wait! We absolutely Love our DreamCloud California King mattress, we paired it with a Nectar Foundation and could not be happier with our purchase! We have been through several mattresses over the past few years from Serta to Sleep Number and hated them all! We have not slept so well in years and wake pain free! I will order another for my guestroom soon.
DreamCloud has become my safe haven at home. I find myself hitting snooze, and then sipping coffee in bed in the morning, and then skipping my couch at night to read in DreamCloud. The luxurious foams contour to my back so whether I am sleeping or sitting up, I always feel incredibly supported. I can’t imagine my life before DreamCloud, and if I were to guess what actually sleeping on a cloud felt like, it would be DreamCloud.
Sinking into something like a cloud, DreamCloud’s tufted top offered the most restful sleep I’ve ever had. I had never slept on a hybrid mattress before, but the combination of the contouring memory foam and the plush cashmere sounded incredible. DreamCloud felt so wonderful and is without a doubt the most enjoyable night’s sleep I’ve had.
Back pain, hip pain, shoulder pain. You name it and I had it before taking a flight to destination DreamCloud. Each night seems to cradle my body even more than before. If I slept this good as a child, I don’t remember it. DreamCloud gives me the best night’s sleep, period.
Don't lay down on DreamCloud unless you are prepared to fall asleep! Really, laying down on DreamCloud transports you to a sleepy, cloudy place where any stress just fades away. I fall asleep in less than 10 minutes every night with DreamCloud.
Like sleeping on a cloud! DreamCloud has only been apart of my life for 2 weeks and am beyond happy about it. The whole experience from start to finsih was very easy. They removed my old mattress. I was happy they did that. I've never looked back. It's actually very hard to imagine ever going back to anything that wasn't like the plush, soft, incredible sleep that is DreamCloud.
DreamCloud has taken me to a new Dream world of sleep. I always heard statistics you sleep 1/3 of your life. Personally I always thought sleep was a waste because I never felt comfortable or rested. Sleep was just never something I looked forward to. Sometimes at night I would wake up with numb hands and feet which was weird. But DreamCloud plush memory foam made me look forward to sleeping. All the foam layers come together to create the feeling of sleeping on a cloud. Now I get why people want to sleep in on the weekends. My wife actually says that ever since DreamCloud I like to sleep in. It's incredible. I don't want to get out of bed in the morning.
I dream better with DreamCloud. DreamCloud makes falling asleep a breeze. I used to have problems falling and staying asleep. My doctor diagnosed me with sleep apnea and insomnia. In fact, I was a pretty bad case. But with DreamCloud, I’m so comfortable and just sink into that plush cashmere top every night I fall asleep after about only 10-20 minutes. It used to take me hours to fall asleep and then I was always waking up. Now I can fall asleep easy and sleep through the night.
As a nurse, I am on my feet up to 20 hours a day. Sometimes I work the nightshift, which can throw off my sleep for days. I know the importance of good sleep and investing in a good mattress. I really did my research when it came to DreamCloud. I wanted to make sure it was the best bed for me. It seemed like it would be, and it has such a good warranty so I thought why not try it. I don’t regret it. Every night it supports my spine in a way that feels like it’s not just supporting, but wrapping my back in cozy and comfortable foam. When anyone at the hospital asks about beds, I would recommend it to the other doctors in the hospital and the patients who seek healthy sleep.
DreamCloud has taken me to a new Dream world of sleep. I always heard statistics you sleep 1/3 of your life. Personally I always thought sleep was a waste because I never felt comfortable or rested. Sleep was just never something I looked forward to. Sometimes at night I would wake up with numb hands and feet which was weird. Or even if that didn't happen I just would toss and turn and wake up randomly. But DreamCloud plush memory foam made me look forward to sleeping. All the foam layers come together to create the feeling of sleeping on a cloud. Now I get why people want to sleep in on the weekends. My wife actually says that ever since DreamCloud I like to sleep in. It's incredible. I don't want to get out of bed in the morning.
I have been delighted with DreamCloud. Its lavish foam has lead to the most contented, hearty sleeping experiences of my life. The foam layers work together to create a truly sensuous experience that I can only liken to sleeping on a giant slab of butter. It may sound funny, but the support is real, and DreamCloud can still feel as soft as wool when it counts. The perfect mattress for nesting all day, and sleeping all night. I never want to leave it. I can't wait to tell the rest of my family about it, though most of them know, DreamCloud is like a good friend that doesn't let you down. If you're in the market for a new mattress that has heart, this is the one for you. I've never been more pleased.
DreamCloud gave me a gift that I didn't think was possible: a sound sleep. I've always been a particularly light sleeper, and I wasn't sure that there was anything that could be done. Enter the DreamCloud: its memory foam supported me, while the topper created a truly serene and satisfying sleep environment. I've never felt more restored and gratified at the end of the night. I thought it was my lot in life to only sleep for a couple of hours, but the heavenly cashmere materials left me feeling cared-for and protected. I got a full eight hours for the first time since I was a kid! If you're thinking about switching up your mattress, do it. I have never been more soothed during sleep than I am now, and it's all thanks to DreamCloud.
The DreamCloud is such a serene sleep experience -- like sleeping on a cloud cover. I've had my fair share of mattresses, I travel a lot for work, but this foam has made all the difference when I come back. The DreamCloud is totally reliable and super well made. I noticed the difference the minute my back hit the pillow top. Totally gratifying and peaceful experience! I slept the way I hadn't since I was a kid. The shipping was easy, but the best part was definitely DreamCloud's cozy and cloud-like mattress foam. I couldn't believe it. Feels like I lucked into a great one.
Listen up: this mattress made me change the way I think about mattresses. I can't heap enough praise on this thing, as since the first night I've had it, I'm sleeping better, and it's all thanks to the DreamCloud. The eurotop cover is actually hand anchored to the foam base, and has this double stitch that actually makes you feel like you're sleeping on sumptious clouds. I toss and turn in my sleep a lot, and it's totally stayed in place the whole time, so super durable there. I'm also a small person, so it was super helpful to have the white glove delivery. They actually deliver to any room you ask, which was a totally relieving experience for me! I sleep so well and so often now, the only problem is getting up in the morning!
Absolutely love the bed . Everything I wanted in a long term investment. Looking forward to years of good quality sleep.
The dreamcloud mattress seems to be a very solid mattress for the price point. The mattress is a bit on the firm side but definitely breaks in after a few days. So fat I've been sleeping great on the dreamcloud!!
Fantastic balance of softness and firmness. This was the fifth mattress we tried. Just continually dissapointed by mattress in a box options. We wanted a mattress with a firm support but soft on top, so that it could accommodate side and stomach sleeping. The DreamCloud nailed it. 5 stars all the way