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Casper is one of the most interesting trend-setters in the mattress-in-a-box space. They, by and large, shed light on how a brand with great marketing and a popular product can disrupt an industry. Over the years, Casper has updated its products, now having four different mattresses: The Wave Hybrid, The Original, The Element, and The Nova Hybrid. With offerings in every pricepoint, they are continuing their innovative tradition, but can they stay competitive in an industry full of newcomers? Find out...
Personal Comfort is taking on Sleep Number to create a better number bed that can be personalized to your desired firmness. Is Personal Comfort the better bed at a lower price? We think there are many positive attributes, but there are also elements that we aren't so sure about. With problems ranging from durability to technology, we think there may be a reason to steer clear of number beds.
Based on our aggregated reviews and our scoring method, we recommend Casper in this match up!
See Our Full Review of Casper
Personal Comfort: 7.6/10
Personal Comfort: 7.7/10
Personal Comfort: 7.6/10
No Back Pain:
Personal Comfort: 7.4/10
Personal Comfort: $499-$4199
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These mattresses have above average customer satisfaction scores. There are solid scores overall from sleepers, but some with differing experiences. Some folks didn't like the overall feel. Learn more about the mattresses below to learn if it will work for you!
Having mattress support is important to having a healthy night sleep. These mattresses are above average in supportiveness across all sleepers. This is important if you don't have a supportive sleeping surface right now. Most reviewers describe these mattresses as providing a decent amount of support.
Edge support is how much supportiveness there is along the edges of the mattress versus the middle section. These mattresses offer good edge support overall, but some may experience a slight contouring if they put too much pressure on the edge.
Bowling Ball & Density Tests
The bowling ball test is great for those that want to understand if a mattress is going to be firm or soft. It is also a great test for measuring evenness of support across the surface. Overall, these mattresses should work with your body and offer an even support feel.
Longevity is key to budget-conscious mattress shoppers. However, with mattress businesses competing firmly for profits, it is not always easy to find. That said, based on the specifications, craftmanship and materials used, these mattresses are better than average when it comes to durability and will remain comfortable for over 5 years for most. But, those that are heavier may find them to be less durable.
Using customer reviews as a guide can be great for discerning shoppers. Customers, sadly, don't always have positive remarks about these mattresses. Some are content with the feel and comfort level, but others are not so much. If you are considering buying, there are more details about mattress specifics below.
Some folks feel good with the support in these mattresses, but others have been disappointed with the quality. For those that are larger in frame or have tender spines, make sure to do additional reviews before buying.
There are mixed signals about edge support on these mattresses. Some reviewers feel good about the support equalibrium across the mattress, but others had problems with dipping along the sides.
Customers find that durability is one of the most important attributes to finding a mattress. We all really want to find a bed that will be comfy a decade or more later. Unfortunately, not all folks have had good things to say about these mattresses in regards to durability. If you are considering purchasing as your full time mattress, read through the customer reviews and return policies to make sure that you are secure in your purchase.
My husband and I both have serious bone and muscular issues. Mine from years of being in the Army and my husband from being run over by a truck two years ago. So, we have been on a quest for better sleep for quite some time. No matter how much money we spent on mattresses; we still woke up stiff and distorted in pain. I kept hearing Glen Beck talking about the Casper mattresses so, I finally ordered one even though we had doubts it could be that much difference. We were just accepting the fact that pain was our present and future. The price was much less than expected and the ordering process was simple and effortless. The mattress and foundation arrived in only a few days, much faster than anticipated. Putting the foundation together took no time at all; then we opened the mattress box and watched in curiosity as it expanded to fit the frame. That night, as we got in bed, we were unsure because it felt so different. Seven hours later (longer by far than either of us had slept in years), I woke up first and as I prepared to ready myself for the struggle of moving stiff, painful joints, I realized, for the first time in more than ten years, there was ZERO pain!! My husband had the same experience! So, thank you, Casper, for being the reason we have a new lease on life...pain free mornings and deep, restful sleep through the night. We are in awe and we bow to your genius. Brava!!!View More Reviews
By far the best mattress I have ever owned. I will stick with Casper for all of my future mattress needs!
Unboxing and building the foundation was very easy. The mattress unrolled itself. We did let the mattress air a couple of days for the manufacturing smell to dissipate. Compared to our previous “pillow top” mattress the Casper provides much better all over support on pressure points (hips/shoulders/sacrum). The feeling is indescribable. You don’t sink into it - you’re supported in it. I would definitely recommend Casper to a friend without reservation. In fact, I’d insist they try mine out first (which is what happened to me and I was amazed). The best advertising is a happy customer.
It fascinated me that it was vacuum sealed. Guys, this is one of the best purchases I have ever made. I also purchased your pillow, which I adore! I was stunned to receive it the day after I ordered it and was incredibly grateful. The bed is everything I hoped for and I thank you for the service I received. You bet I would recommend Casper! Thanks again.
This is my Casper and I couldn't be happier! I got us the Casper because I heard good things about it, the whole thing was a great experience: the easiest unpacking, assembling and installing on my bed frame ever! I sleep with my service dog and there is plenty of room, no sagging mattress, not too hot, I give this all a big, fat thumbs up!
I work 3rd shift and sleeping during the day/afternoon was very difficult. To get to, and stay, asleep. I would have to take sleeping aids and the such. Now, I can just put my head down and I am out like a light. At anytime I want. With no sleep aids. Just head down and out wake up fully rested and ready for another night. Thanx
I knew the 'set up' process was going to be easy, but it still surprised me. I got the box into my car and my place all by myself (it's large but manageable), and then it was less than 5 minutes to unbox it and have it ready to go. An absolute breeze. On top of all that, it's a dream to sleep on (you see what I did there?). The mattress is firm enough to be supportive, but also cushions your body and molds to it so nicely. I work out of town for two weeks at a time and when I return home I am just dying to crawl into bed. Worth every penny :)
Easy unpacking, and great to sleep on! I was able to unpack by myself.
Love this bed, sleep is amazing...
I ended up buying everything available: foundation, mattress, pillows, sheets and duvet. When all the boxes arrived I was like a kid in a candy store. I was so ready for a new bed and getting a better night of sleep. Setting up the foundation was super easy, but what I was really ready to see with my own eyes was the mattress coming to life. Once I had everything unboxed and made my bed I couldn’t wait to go to sleep that night. That first night was like sleeping on a cloud. Now after sleeping on the Casper bed for over 2 weeks I have had a better nice sleep, I’m not waking up in the middle of the night trying to find a comfortable spot or waking up in the morning to a sore back. I’m truly impressed and very happy. I will be definitely recommending my family and friends about Casper.
Great mattress. So glad to get away from spring-type mattresses that maybe are ok for about a year, and then start to sag. I have spent thousands of dollars on these mattresses, have had them replaced on warranty at least three times over the years. Never go back.
From the start I was a little skeptical, but a very good friend recommended Casper. So my wife and I talked and decided to give it a chance. After all, with 100 days to try it out there was only a little effort to lose. So we unpacked the mattress and let it sit open for 24 hours. I have to say, opening the box and cutting the wrapping off was a cool experience. We replaced our mattress with the Casper, kept our original box spring. Night one it was comfortable, firm, cool to the touch, and felt like a hug. Night two I realized that the edge was not as firm as a standard mattress, but then again it was not hard on the edge. I realized that I have been sleeping on the edge of my mattress and it was not doing me any favors. The Casper changed my body alignment in the bed and I am glad it did. After a week we both agreed it was a good mattress. After a month we decided to keep it and discarded our original mattress. It has been over a year now and I would not trade the Casper for anything. If you paid me a million dollars, I would give you the mattress, but I would buy another one and keep the rest of the money. I played college football, weigh over 300 pounds, have bad knees, hips, shoulders, and back, but this mattress allows me to get out of bed without any pain. With my old mattress it would sometimes take me 20 minutes to walk after getting up. With the Casper I hop out of bed with no pain, it is the best part of my day. The best part is the Casper still looks brand new, no depressions or sagging at all. Even the four dogs that fight for position during the day have no effect on the shape if this bed. Now lets discuss the cooling effect. I used to sweat every night in my old bed. The Casper breathes, period. I do not sweat at night any more. It is cool in the summer and adjust perfectly to your temp in winter. I can wear long PJ's and still be comfortable. And then there is the motion of the mattress. Ask my wife and she would tell you that I never get up in the middle of the night anymore. It is not true, but she just does not feel it. I don't feel her get up in the mornings either. I never needed an alarm clock until the Casper, she got up first and her moving would wake me up. Now she gets up and my alarm goes off to wake me up and I think that some days she over slept. Nope, she just got up without me feeling it. If you took the time to read this review, then do yourself a favor and try this mattress. If you don't like it then you are in the vast minority and I have a slightly used mattress to sell you. Give it a try and at the very least you can cut open the wrapping and watch the mattress grow in awe!
In a word, I LOVE this mattress. It's the best I've ever owned. It took me a full month to adapt to it, though, just as the Casper documentation warns. I even considered returning it, but I can now say I have not had better sleep in decades.
Bed and foundation arrived fast! Set up was simple and easy. I ordered the foundation as well it sleek and attractive looking super simple to set up. I had been having back problems which my old spring mattress just made worse. It took a few nights to adjust but now I/we sleep better than ever. I wish I would have ordered months ago instead of waiting so long. So happy you offer payments with affirm. End of story we and our dog simply love our CASPER!
I was skeptical about buying a mattress that comes in a box but when I watched the video on how Casper Co. developed the mattress, I thought what was the worst that could happen, we ship it back within 100 days. I had had a small back pain from sleeping with my 5 year old and sleeping crooked. The Casper mattress was delivered. My husband and I had been playing musical beds with our twin 5 year olds. The moment the bed came into the house, we were like, mommy and daddy are going to sleep in our room in our new bed. In 1 night, my back pain was gone and I slept in the same bed as my husband after weeks of moving from bed to bed in our house. My husband loves the bed and refuses to sleep elsewhere now and I just sneak out of the kids rooms back into the Casper. I think we may buy one for my father for Xmas! Loving the bed! Saved my back and rekindled my marriage, lol, in a manner of speaking. Thanks Casper!
I was able to unbox the bed by myself. Some struggle involved, but very doable. I thought the mattress would be squishy like my previous foam mattress. I was surprised at the relative firmness. The results don’t lie, I have been significantly better. Very happy with my Casper.
unboxing was fine. easy and quick. it’s honestly the best mattress i’ve ever slept on.
Setting up the Casper sleep system was fun, simple and fast. We had it unboxed and set up in about 45 Minutes. I was a little worried about having to get used to this type mattress as we have had a waterbed for the past 30 years. Boy was I wrong. From night one, my wife, my dog and I have slept great. My dog even sleeps in in the morning. She doesn't want to get up. This is the most comfortable mattress I have slept on. Great job Casper. Highly recommend it. In fact, one of my sons is considering buying one.
Yes, easy process to put the frame, foundation and mattress on. I had the best sleep since before I was pregnant and my baby is 7 months now! I'm a side sleeper and I found it super comfy. I actually like that it's lower to the ground than a double sided pillow top, as my dogs can get up and down much more easier now.
I had various spring mattresses for years. After a while, all of those springs can be felt and they press against every part of the body in the most painful way. I would wake up with pain in my neck, hips and the arm on the side I slept the most on during the night. And after doing a month long sleep tracking app, I found that I was only really averaging, at most, 2 hours of deep, restful sleep a night. After only one night I spent four out of the six hours asleep in a deep slumber and had no sleep-related pain. The only downside is that the cooling technology has me adding an extra blanket but that just makes the bed cozier.
Love my Casper! I've been sleeping on it for about 2 weeks now, and it's lived up to the hype. It offers enough support for my back and neck, and I can sleep comfortably on my back and side. Was easy to set up and started sleeping in it that very same day.
We have let it "air out" for 5 days, to get ride of the chemical smell, before using. It's still there after a week...
The delivery was 2 days late. Oh well. The product is fantastic.
Sleeping great! Waking up with out any back or neck pain. Energy levels during the day have gone up. Happy with my Casper purchase
I had the same spring mattress with a memory foam pad on top for many years and thought it was comfy but my back always hurt. After the first night on my Casper mattress I knew it would be great for my back. I am extremely happy with it and feel very comfortable. I also upgraded from a Full to a Queen and it is the best! Highly recommend it to anyone who likes a comfy and supportive mattress (AKA everyone.).
This bed is the JAM! I haven’t slept this well in ages. I usually toss and turn all night long, but with the new Casper, and only a few days in, I’ve already noticed that I am actually getting a full night’s sleep as well as waking up not feeling exhausted and achy. This bed is basically like sleeping on a perfect cloud. We also purchased the pillows and that was the icing on the cake to make it that much better. My body is already thanking me!
Sleeping through the night is actually a thing? Who knew!
I works nights as a paramedic and I was starting to experience horrible back pain. This mattress just sucks you in. I also feel like this is perfect for someone who sleeps during the day. It muffled vibration so when my little one walks in and bangs on the side of the mattress I don’t feel it. Thank you Casper!
I works nights as a paramedic and I was starting to experience horrible back pain. This mattress just sucks you in. I also feel like this is perfect for someone who sleeps during the day. It muffled vibration so when my little one walks in and bangs on the side of the mattress I don’t feel it. Thank you Casper!
Get a bed over the internet? Get a bed in a box? Get a bed without comparing it next to dozens of other possibilities? These are all out of the box concepts (get it?) but it worked for me and my wife. The bed was delivered to my door less than 48 hours after I ordered it. The box was incredibly heavy and it required some muscle to take it to my bedroom. It also required work to unwrap it. But compared to going to a local store and picking it up, it was 100 times easier. The bed itself is very high quality and comfortable. We have the original high end memory foam bed in our hour. This bed is as good if not better than that bed - for fraction of the price. We are getting great night of sleep as a result. I would never buy a bed any other way and from another brand.
The unboxing experience was super easy literally no tools needed just putting everything together, I had got the foundation, metal bed frame, mattress, and bed sheets and everything feels amazing, perfect height all together and it all felt greatly made. The sheets feel just like hotel sheets, I love them. Next I’ll be getting the pillows!
Here's a little secret. I used to work for a large mattress company, I know mattresses. When my Daughter complained of the lousy spring bed she had, I knew what I wanted to do. Truly, the best way to buy a bed is to simply have one sent to your home, with a free-trial, it is a no-brainer. I was not home when the bed arrived, my Daughter and Son set it up, easy, they said. But the next morning, when my Daughter awoke, she was all smiles. "I had the best night of sleep, ever! Thanks, Dad!" That's all I needed to hear. Thank you Casper.
Tremendous difference from my former traditional mattress. I would definitely recommend to anyone who is interested in making the change!
Fast delivery and great product. I woke up feeling very well rested.
Easy unboxing. Love sleeping on it. I would and have recommended this to friends.
Unboxing the mattress was easy. The experience of sleeping on the mattress far surpassed my expectations. Despite the break-in period, teh morning after the first night sleeping on the mattress, I knew I have been lacking restful sleep up until now. My previous mattress was a spring with a foam topping. every morning I would wake up with some hip pain but never thought it was my mattress, but rather the shoes I was wearing throughout the day. After my first night on the Casper mattress, no pain. Beyond grateful for the most restful sleep I have had in a long time.
Love the mattress! It was either the casper or a matress for 3,000 and im glad I saved my money and went with casper. I have one of those name brand memory foam mattresses in my spare room and you cant tell the difference between that and the casper mattress. I am very happy with my purchase!
It was super easy to unpack !
The unboxing experience was good. The only problem I had is....I ordered the mattress on Wednesday the day before Thanksgiving. We were in Palm Beach, BUT we live in Chicago. I told the manager that we would not be home until Monday. She said it doesn't go out for 2 days, which would have been Monday. On Thursday (Thanksgiving) I received an email from UPS that the bed was going to be delivered on Friday, the day AFTER Thanksgiving. IT WAS A BIG FIASCO trying to reschedule the shipment. I spent half a day, contacting the store, UPS AND then the following week, I couldn't get the bed delivered. The girl at the store got that done for me. IF THE STORE WOULD HAVE LISTEN TO ME, WHEN I TOLD HER THAT I WOULD NOT BE HOME, THIS WOULD NOT HAVE HAPPENED. IT TOOK A LOT OF TIME ON MY PART, AND I AM NOT HAPPY ABOUT IT!
yes, highly recommended
Best bed I have ever slept on. Easily half the price of a Sleep Number and the quality is so much better. The mattress is outstanding and the frame is great too. The frame is actually a Reverie which is another bed company, which I thought was interesting but it is simply perfect. The only complaint is that the website for the company is a little outdated so I had to call my order in. No issues whatsoever though.View More Reviews
Compared to Sleep Number functionability, theirs are almost on an equal scale BUT the exceptionally strong rubber odor lingers for more than 3 weeks after assembly. Unsure if breathing this while asleep will have a health issue later.
Be prepared to spend hours assembling the bed and referring to their video. No white glove service.
A piece from the whole package was send wrongly but the waiting time for the correct one was quick. It seemed that there were not more than 2 customer service persons who are not thoroughly knowledgeable when an isolated problem comes up. Kept referring us to the video.
When told that we want to return the bed sets, they ask that we continue to try them longer as the 120days trial was not fulfilled. WHAT! We were breathing in rubber fumes, was that not enough reason! The return was a painstaking process of waiting of more than a month with continual calling to ask about the possible paperwork was annoying. Unbelievable!
My son recommended Personal Comfort after he had done a lot of research. Since they had the adjustable base I wanted and matched a lower price I found online, I decided to go with them. Upon delivery, I discovered that the wrong bases were ordered (Cal King vs. King) and the delivery service took the bases back. Personal Comfort was able to verify that I ordered King vs. Cal King, based on the phone recording of my order, and had the correct bases sent right away. Mistakes happen; it's how they are handled and whether or not they are satisfactorily resolved that makes a huge difference. And, Personal Comfort did an excellent job in resolving the issue quickly, without hassle and to my satisfaction. I would definitely recommend Personal Comfort to anyone in the market for a new bed or base.
I did a lot of research on an air mattress bed. I purchased the Personal Comfort A8 queen single mattress. I only need to adjust for me. The highest adjustment is 50. I put it at 32. I am 45 days into the bed and I believe that this bed may be the reason that I no longer hurt when I wake up. I can get the support I need for my back, hips and shoulders and I can get out of bed in the morning without being bent over in pain. I have scoliosis of the back, arthritis in my spine and a hip replacement that left one leg shorter than the other and my pelvis shifted. With my prior conventional mattress I went to sleep with spine adjusted from my day's exercise and stretching, but I woke up in pain every morning feeling crooked and unable to stand up. With the Personal Comfort bed my body feels great every morning. I have only had it for 45 days, but I am so grateful that I finally found a bed that is working for me. I am also sleeping through the night; no waking up with arm numbness or shoulder discomfort. I have started using a thin down pillow, very little loft. My neck feels good when I wake up. All those special memory foam head and neck pillows I have, and I have every tempurpedic pillow they sell, are not necessary for my comfort to sleep. I found the 'free gift' pillow with the bed purchase too hot to sleep on. I don't recommend that.
We are very happy with our new Personal Comfort bed and adjustable base. We were also satisfied with the purchase experience. During that process we were well aware of the company's return policy, unlike other reviewers here. My guess is that the company made this policy clearer and perhaps more visible on their website. We previously owned a Select Comfort bed for many years so we knew what the bed would be like before we bought it. If you've not slept on an air chamber bed before, be sure you understand and can accept the return policy before you buy. Every body is different and some may not enjoy this type of bed.
We previously bought and used the Big Name competition number bed. It was a miserable purchase experience, and we almost walked away due to bad salesman and sales tactics. But we liked the adjustable air bed experience. Then I stumbled across Personal Comfort. I had a bit of trepidation about buying it over the phone. It turned out to be a wonderful buying experience resulting in what I feel are superior materials. Instead of the competition's tactics of adding more and more charges, and making you feel bad for not buying every possible option and upgrade, the Personal Comfort phone sales kept tossing in extras and discounts and "no charge", saving much aggravation and a few hundred bucks over the competition. The accessories were a bit on the high side for price, such as the simple bed frame, but it was decent quality, easy setup and nice to do one stop shopping. The bed arrived promptly, with no issues on the order (everyone I know seems to have order issues with the competition). Do not be scared by the "assemble it yourself". This is not rocket science and good instructions are included. One point of warning. They tell you to air out the foam for a day. We did not notice much smell from the foam. BUT, the air chamber reeked of plasticizer, and took a couple weeks to air out, since we discovered this after assembling the bed. Find a place outside or in the garage to air out the air chamber as soon as you get it, and plan on a few days to a week or so to air it out. The only issue we have had is the power plug seems to have a flaky connection to the pump and is disconnected if you look at it wrong. I will likely duct tape that in place as an easy fix. We love the Personal Comfort A8 bed, and bought two twin XL to make a king size, for versatility (snoring and old age issues), even though its a pricey way to buy a king size. Definitely a superior product to the Number competition in this model. Regarding firmness complaints.... Read the instructions. You may need to do the simple calibration process. I also note I use a very low setting compared to Sleep Number. I use about a 45 on SN, but for PC I only use 17-20. Don't be afraid to try very low settings. Unlike a regular soft mattress, the air number mattresses do not keep getting softer over time.
Bad experience! I don't normally write bad reviews but it is warranted here. I bought the bed through Amazon and waited a few weeks to set it up. after putting it together i slept on it for two nights of tossing and turning. My arm started getting numb, my shoulder hurt and my neck still isn't right. I called immediately when they told me that because I went through Amazon they can't honor the 90 day sleep guarantee. So they sold me the extra padding package for another $350 and I had to reassemble the bed, (understandable). So now I'm sleeping on it for two weeks and while the bed is much better it still does not compare to my old Serta. Don't waste the money.
This is a horrible product and the company has such an awful return policy that you cannot get out of this contract. The bed is hard as a rock and they sell you pillows that are so small that they are worthless. it is honestly a joke that the pillows are sold as a real pillow. The bed does not change when you change the settings it just gets higher or lower the firmness never changes. Save yourself trouble and buy a air mattress it will be better quality. They tell you that there is memory foam on the bed but it is nothing like memory foam. I have never made a purchase that I regret as much as this mattress. They talked me into the Silver sLE it is not a comfortable mattress. Do not buy this unless you can go and try it out. They told me they have a cooling product as well it is simply not true.
Personal Comfort Beds BUYER BEWARE!!!! I purchased a Personal Comfort bed in March 2014. I broke my neck in a car accident and at the suggest of a Chiropractor I looked into this type of bed. I researched the best value naturally and found a website claiming to be unbiased and detailing the Personal Comfort bed with a review rating of 100% (i guess I am naive and believed the website to be unbiased) it also list a detail of return policies which now I know to be inaccurate as it list Personal Comfort as 100% satisfaction guaranteed with NO fee on returns - MAKE SURE YOU READ THE PERSONAL COMFORT FINE PRINT! It is NOT offered on the A2 minimal model! and you MUST keep the bed for 45nights! I woke up to a STIFF neck! tried it with a memory foam topper, and a down topper. TWO weeks of therapy on my neck! Of course in calling I was told again about the 150.00 return fee! but then ALSO informed that the BASE could NOT be returned! They want to deduct ANOTHER 200.00 from the purchase price, and stated that I agreed to that? REALLY who in their right mind would agree to that? NOW after SEVERAL emails, and calls, etc. I have received the required RMA form! BEWARE! that's my advise! TAKE PICTURES! as within their BBB file, they always seem to claim that foam is torn, or a tag is cut! If you have an issue, email them to have PROOF of what you are and ARE NOT told about! They claim the phone conversations are recorded? Guess we will find out as the credit card company and the BBB will investigate it during my dispute process!
So I ordered the A8 Top panel XL. Total $186.00 in comparison to what I had the A2 top the basic entry level. The Rep. Faiza Mansoor was very helpful and courteous. After sleeping on this Top I was led to believe it was going to be a Total of 13". but when measured it measures 7". In the 2 pictures I have The one from the 8" top there are 5 pieces that make up the Top. In the 13" top there are 11 pieces. When i received the A8 Top there were pieces not like what is shown in the picture that are missing. Overall it is better then what I had but Honesty is the Best policy and what I have is not what is shown.
The bed works as expected. While not being a miracle cure my wife's bad back feels much better when she gets up. Set up was easy. Compresser does make a little noise, but after you find your number does not run that much. Air chambers have held air well. No leaks. Air chambers do not separate from each other Mine took about a month to be delivered.
We love our Personal Comfort bed. It was really easy to set up (once we figured out how the frame went together) the bed itself was really easy. We have enjoyed sleeping on new bed for a little over a month. We did have a few mornings we woke up still until we realized that the number setting Sleep Number gave to us was too hard. We lowered the air to a comfortable 38 and now we sleep deep and cozy.
Great bed, great service.
Awesome bed! Very happy!
The only thing which made me consider a four star rating was the time it took to get the bed once ordered, 59 days. However, Personal Comfort made things right by sending some free sheets. The bed is very comfortable, and appears to be made of quality material!
The company was wonderful to work with, and the bed had exceeded every expectation. My husband used to have a Sleep Number Bed, and this one is so much better. No gap or displacement between the two halves, and both our backs are doing SO much better. We switched from a Tempurpedic to this, and will never have another kind of bed.
We LOVE our Personal Comfort mattress!
Everything I expected. Relative to the competition a great value.
so far very good
when I call they are very helpful noproblem
I found Personal Comfort by Google, and I needed a new bed. I really love number beds, but couldn't afford Sleep Number. In fact, I ended up on Personal Comfort at first thinking it was Sleep Number. I seemed to have trouble getting the sale price to show, so I called. Ann was extremely friendly and helpful while ordering the mattress. When she said it would take up to 20 days for the bed to arrive, she wasn't kidding. It was a long wait and multiple shipments. I wasn't happy that when I called to inquire how many shipments I could expect, they couldn't tell me. Then I got to putting it together. I put it together alone, and consider myself a competent smart woman. However, it took over four hours, grit, frustration and more frustration. I ordered a Twin XL and the foam kept falling over, the sides of the base pad didn't come up over the sides, like the instructions show. The instructions show a couple putting together a king or queen size like it's super easy. It's not. Then I found out as I was trying to put on the head board the company sent me a queen. Now to the Company's credit Shawna corrected the order and sent out a new headboard as well as fixed some other issues. Just to note to first time buyers, the fold out base along *with* the snap tight frame sits very high and rocks/see-saws as you turn and move at night, it's not comfortable and at minimum it's annoying. So if you want the snap tight, get the basic frame. Read all descriptions before ordering. Personally, too I have to add, I truly love the brushed microfiber sheets- super comfortable!
I have owned a Sleep Number bed and Personal Comfort beds are more comfortable, better quality and more than half the price of Sleep Number. My only wish would be to make the remotes wireless, but they have an app for that.
bed is OK... no back ache, but also not comfortable. customer service is really lacking training on products !!! i could not get answers on most questions. order was VERY late and incomplete. when i called to ask where the other piece was, i was treated as an annoyance. I dont want anything extra .... JUST WHAT I PAID FOR ! bad experience. wont buy again
Excellent i like
I thought the experience was great and I love the mattress, but my husband, who weighs a lot more than me, doesn't like it.
The bed is good quality and comfortable. I really do not like the controller. It works odd. I click on control to see the number and then it shows that it is changing. Customer support calls but is not really helpful. Answered my question wrong and did not reply after email for correct information. Still happy I purchased Personal Comfort bed. Saved alot of money over you know who.
While people were nice to me, sales people were not very knowledgeable in product and my needs. They did not take in account my specific medical issues which I explained in great detail. The first bed I received for 1900$ was truly a joke, not only wickedly uncomfortable but very cheap material. The upgrade was an improvement but still very uncomfortable. They kept wanting me to upgrade and spend more money, meanwhile I'm getting no sleep and back killing me. They were very prompt on refund so I could buy new bed that I'm happy with and cost a lot less.
Quick service and a high quality bed at a fraction of the cost of a sleep number bed. What a great nights sleep!
The bed itself is fine, though I feel overpriced for something which you need to assemble yourself. The process took me about 90 minutes including unboxing, but wasn’t terribly complicated. The shipping was an absolute disaster...took 3 weeks longer than it was supposed to and when I called the customer service manager tried to guilt trip me by saying “well we are behind but I’ll put tourneys order ahead of people who are suffering from cancer and dying”. Seriously? Wow. So overall I like the bed but strongly disliked the service and the company itself.
We have had our split king for about four months now and absolutely love it! Sometimes, as I wake up during the night, my first thought is how incredibly comfortable the bed is and how much better my back and hips feel. We would definitely give a five except my "air mattress" had to be replaced as it wasn't holding air. But they responded positively and immediately to address the problem, it was shipped the next day, and it was easy for me to replace. I love that defective parts can be replaced (in this case free) instead of replacing the whole mattress. I hope this bed is as good in ten years as it is now!
My husband and I purchased this bed in 2014. It was fine in the beginning, but after about three to four years, I began to ache all over. I noticed quite a bit of sagging (I'm not all that big), but when I unzipped it, to change out the foam, there was no sagging. I knew I could probably get a new cover, but sadly, my husband died and I couldn't lift the bed to exchange the cover by myself. The pain I was experiencing was so great that I just replaced the entire mattress. Perhaps too costly of a thing to do, but I no longer wanted to put more money into the mattress and then learn that didn't make any difference.
We have had a basic queen Personal Comfort brand air bed for 4 years now and like it... our mattress is a 10" thick queen size and was $800 . One of the two controllers went bad after 2 years and was replaced very quickly and hassle free under their 3 year warranty. The bed itself is trouble free.. Never leaks..In fact, the air pressure changes a little based on the atmospheric pressure on a particular day-up or down, but the valves etc do not leak and pump has been trouble free. There is no 'valley' between the two twin mattresses that form the queen size, so 'cuddling is the same as other mattresses. The side rails have held up well. Overall it is a 'firm bed on which we have a cheap foam pad. The main advantage to air beds is that they do not get lumps and valleys like an innerspring. we suggest that you get the mattress 'toppers' at Walmart etc for Much less money.
We purchased the personal comfort bed after watching the video that said it was better than a sleep number bed. My husband and I both have back problems and was looking for something we could rest on. We were unable to rest and got up every morning aching all over. I purchased the bed they suggested and was told I could return it within the first 120 days if I didn't like it. What they didn't tell me was that the adjustable base, which cost $1800, in not returnable. We had problems with the bases when we first received them and had to deal with the company that makes the bases, which is a different company, even had to climb under the bed on the floor, to get it working properly. The people that delivered the bed left without it working . There were even staples sticking out of the bottom of the bases where papers had been pulled off and left the staples. I would not recommend this bed but if you do decide to try it be aware that the base in nonrefundable. I personally cannot afford $1800 for a base that I cannot use.
Think twice before purchasing a bed from Personal Comfort! There is fine print they don’t tell you about, such as, the bed base is not returnable or refundable! We researched for months before purchasing this bed. They had us on the phone over an hour during the initial sale, answering every question we had, reassuring us we had 120 DAYS to change our mind, and also selling us on extra mattress protectors etc, worth hundreds of extra dollars. You only have the website to see the products. And when our bed arrived, it looked like a hospital bed, not like the one on the website. It wasn’t until we started having problems in the first few weeks of having the bed, that we learned that we unknowingly agreed to some fine print, that our base was not returnable. That was NOT made known during the call. We were told multiple times that we had 120 days to change our minds. It wasn’t until we took them up on that offer that, in fact, you cant. On top of that, the bed was manufactured by multiple companies, and the base of the bed ( the part you will have problems with) is made by Reverie, and reverie has a customer service number that, if they have a high call volume, and wait time is more than 5 minutes, you have to leave a message and wait for them to call you back. VERY inconvenient. After 3 months of back and forth phone tag, my control box for the bed was finally replaced, and still would not work properly. I was promised an extension and a compensation for all the trouble, which was never given. But several times I insisted that I just want this bed gone and my money back, and I was denied. And when it went past my 120 days, they said “sorry, youre past your 120 days.” Personal comfort offered a 0% interest for a year, which turns out to be a credit card. I started a dispute with that credit card company. This credit card company did not ask my side of the story, and when personal comfort LIED on many accounts about the status of my account (such as, the customer wont contact us…) the credit card sided with merchant. I have had this bed since July and it is now March. One side of the bed hasn’t worked since 6 weeks after I got it, and the other side of the bed hasn’t worked since about Christmas. You have 4 different companies you work with for this one bed. (personal comfort, reverie, the repair company, and the credit card company.) This has been an absolute DISGUSTING experience.
After much research we purchased a bed on April 8,2020. Due to Covid the order was delayed(not the company's fault). After contacting the company in May to find out the status of our order they agreed to ship but not do the in home setup, we agreed to this as we had already paid for the bed 2 moths prior. We received the bed and the base the end of may. We watched the you tube video for set up as no instructions came with the product only how to attach the guard around the edge of bed. First complaint (DO NOT BUY THE SPLIT TOP BED) the split in the top is very uncomfortable, its not like it shows in pictures as you or your spouse will slide though the split, it does not matter if the bed is flat or raised(more if raised). Secondly the bed is super uncomfortable, it is as hard as a rock and no matter what number you put it on. Third we slept on this bed for two weeks only and immediately requested a return(in June) they sent us the paperwork RMA to fill out and FAX in you can not email it, we did that they received it and confirmed in Email with a ticket number. Never heard back so called again in July only to speak with another representative that stated only the mattress is returnable not the base, told her was never told we could not return a $2500.00 base and she said they would listen to the original sales call to verify and if that was the case they would take the base back. We never heard back so we have had this ginormous bed sitting in our living room for 5 months, Today I call once more and get yet another representative that tells me I need to send in yet another RMA for the return of the mattress only, I ask to speak to a supervisor and the response I got was no and you can not return the base period, (I WOULD NEVER SPEND OVER $2500 ON SOMETHING I CAN NOT RETURN). Lastly the customer service is a JOKE. They intentionally make you wait the 120 days so you can not dispute with the credit card company.
My wife and I had slept on waterbeds for the first 30 years of our marriage and loved how comfortable they were, but we got tired of having to constantly having to drain them to patch the tiny holes that would develop. We tried a lot of different mattresses, but decided the smart airbeds came closest to matching the waterbed comfort. After looking at the way the different beds were made and the prices, we selected the PC A6 King Size. After 8 months, the bed is still just as comfortable as the day we set it up.
Please same your self the trouble the worse customer service. They will not call back and no way to get refunded.