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Casper is one of the most interesting trend-setters in the mattress-in-a-box space. They, by and large, shed light on how a brand with great marketing and a popular product can disrupt an industry. Over the years, Casper has updated its products, now having four different mattresses: The Wave Hybrid, The Original, The Element, and The Nova Hybrid. With offerings in every pricepoint, they are continuing their innovative tradition, but can they stay competitive in an industry full of newcomers? Find out...
With showrooms in Colorado, Innomax is a sleep company famous for its over-the-phone business model. They specialize in air, water, foam, and innerspring mattresses. They offer a wide range of matttresses and other sleep products that are priced competitively. Most folks have great things to say about Innomax and sleep comfortably in their new mattresses. Some had issues with durability and the warranty.
Based on our aggregated reviews and our scoring method, we recommend Casper in this match up!
See Our Full Review of Casper
Customer sentiment is a quick way to find out if a company is as good as they say they are. These mattreses are highly rated overall by customers, but there are some that didn't agree with the feel of the mattress. Look at the details below to see if one of these will work for you.
Having a mattress that supports you will help with spine alignment and comfort over the long term. Most folks experience these mattresses as supportive, but there are some rare cases where folks haven't felt completely supported.
Edge support is an important attribute for great mattresses and for those with mobility issues. These mattresses provide good resistance on the edge of the mattress, but some who are heavier may experience some decline.
Bowling Ball & Density Tests
Using a bowling ball to measure the firmness and support of a mattress is a common practice. These mattresses do a great job at providing support for most customers, but some folks may experience issues with support long term.
Longevity in comfort is essential for mattress shoppers. Yet, with businesses focused on competition and marketing, it isn't always clear. That said, with great data on material quality, craftsmanship, and customers feedback, these mattresses will provide a good amount of durability and should last over 5 years for most. But, some folks who are heavier may find their mattress loses some durability.
There were mixed feelings about these mattresses. Many sleepers report feeling comfortable with their decision and enjoy their new mattress, but there were others who were not as comfortable. To make sure that one of these mattresses will work for you, read on below.
Most customers describe these mattresses as providing good support, but others had complaints about overall feel. For those that are heavier folks, make sure to read all of the reviews and specifications as you'll want to make sure that you are supported well enough for your spine to be aligned.
For those that lay close to the sides of the mattress, most reviewers describe the mattresses as being supportive on the edges. However, some had complaints so review more if you need edge support for mobility purposes.
A mattress that is good for durability can save you a lot of money and headaches. Sadly, in this day and age, everything from bedding to clothes degrades faster. These mattresses have mixed reviews when it comes to durability. Mattresses affect everyone differently and some felt happy with the long term comfort, but others were not so sure. Do some additional research and make sure that your choice should work well for you before purchasing.
My husband and I both have serious bone and muscular issues. Mine from years of being in the Army and my husband from being run over by a truck two years ago. So, we have been on a quest for better sleep for quite some time. No matter how much money we spent on mattresses; we still woke up stiff and distorted in pain. I kept hearing Glen Beck talking about the Casper mattresses so, I finally ordered one even though we had doubts it could be that much difference. We were just accepting the fact that pain was our present and future. The price was much less than expected and the ordering process was simple and effortless. The mattress and foundation arrived in only a few days, much faster than anticipated. Putting the foundation together took no time at all; then we opened the mattress box and watched in curiosity as it expanded to fit the frame. That night, as we got in bed, we were unsure because it felt so different. Seven hours later (longer by far than either of us had slept in years), I woke up first and as I prepared to ready myself for the struggle of moving stiff, painful joints, I realized, for the first time in more than ten years, there was ZERO pain!! My husband had the same experience! So, thank you, Casper, for being the reason we have a new lease on life...pain free mornings and deep, restful sleep through the night. We are in awe and we bow to your genius. Brava!!!View More Reviews
By far the best mattress I have ever owned. I will stick with Casper for all of my future mattress needs!
Unboxing and building the foundation was very easy. The mattress unrolled itself. We did let the mattress air a couple of days for the manufacturing smell to dissipate. Compared to our previous “pillow top” mattress the Casper provides much better all over support on pressure points (hips/shoulders/sacrum). The feeling is indescribable. You don’t sink into it - you’re supported in it. I would definitely recommend Casper to a friend without reservation. In fact, I’d insist they try mine out first (which is what happened to me and I was amazed). The best advertising is a happy customer.
It fascinated me that it was vacuum sealed. Guys, this is one of the best purchases I have ever made. I also purchased your pillow, which I adore! I was stunned to receive it the day after I ordered it and was incredibly grateful. The bed is everything I hoped for and I thank you for the service I received. You bet I would recommend Casper! Thanks again.
This is my Casper and I couldn't be happier! I got us the Casper because I heard good things about it, the whole thing was a great experience: the easiest unpacking, assembling and installing on my bed frame ever! I sleep with my service dog and there is plenty of room, no sagging mattress, not too hot, I give this all a big, fat thumbs up!
I work 3rd shift and sleeping during the day/afternoon was very difficult. To get to, and stay, asleep. I would have to take sleeping aids and the such. Now, I can just put my head down and I am out like a light. At anytime I want. With no sleep aids. Just head down and out wake up fully rested and ready for another night. Thanx
I knew the 'set up' process was going to be easy, but it still surprised me. I got the box into my car and my place all by myself (it's large but manageable), and then it was less than 5 minutes to unbox it and have it ready to go. An absolute breeze. On top of all that, it's a dream to sleep on (you see what I did there?). The mattress is firm enough to be supportive, but also cushions your body and molds to it so nicely. I work out of town for two weeks at a time and when I return home I am just dying to crawl into bed. Worth every penny :)
Easy unpacking, and great to sleep on! I was able to unpack by myself.
Love this bed, sleep is amazing...
I ended up buying everything available: foundation, mattress, pillows, sheets and duvet. When all the boxes arrived I was like a kid in a candy store. I was so ready for a new bed and getting a better night of sleep. Setting up the foundation was super easy, but what I was really ready to see with my own eyes was the mattress coming to life. Once I had everything unboxed and made my bed I couldn’t wait to go to sleep that night. That first night was like sleeping on a cloud. Now after sleeping on the Casper bed for over 2 weeks I have had a better nice sleep, I’m not waking up in the middle of the night trying to find a comfortable spot or waking up in the morning to a sore back. I’m truly impressed and very happy. I will be definitely recommending my family and friends about Casper.
Great mattress. So glad to get away from spring-type mattresses that maybe are ok for about a year, and then start to sag. I have spent thousands of dollars on these mattresses, have had them replaced on warranty at least three times over the years. Never go back.
From the start I was a little skeptical, but a very good friend recommended Casper. So my wife and I talked and decided to give it a chance. After all, with 100 days to try it out there was only a little effort to lose. So we unpacked the mattress and let it sit open for 24 hours. I have to say, opening the box and cutting the wrapping off was a cool experience. We replaced our mattress with the Casper, kept our original box spring. Night one it was comfortable, firm, cool to the touch, and felt like a hug. Night two I realized that the edge was not as firm as a standard mattress, but then again it was not hard on the edge. I realized that I have been sleeping on the edge of my mattress and it was not doing me any favors. The Casper changed my body alignment in the bed and I am glad it did. After a week we both agreed it was a good mattress. After a month we decided to keep it and discarded our original mattress. It has been over a year now and I would not trade the Casper for anything. If you paid me a million dollars, I would give you the mattress, but I would buy another one and keep the rest of the money. I played college football, weigh over 300 pounds, have bad knees, hips, shoulders, and back, but this mattress allows me to get out of bed without any pain. With my old mattress it would sometimes take me 20 minutes to walk after getting up. With the Casper I hop out of bed with no pain, it is the best part of my day. The best part is the Casper still looks brand new, no depressions or sagging at all. Even the four dogs that fight for position during the day have no effect on the shape if this bed. Now lets discuss the cooling effect. I used to sweat every night in my old bed. The Casper breathes, period. I do not sweat at night any more. It is cool in the summer and adjust perfectly to your temp in winter. I can wear long PJ's and still be comfortable. And then there is the motion of the mattress. Ask my wife and she would tell you that I never get up in the middle of the night anymore. It is not true, but she just does not feel it. I don't feel her get up in the mornings either. I never needed an alarm clock until the Casper, she got up first and her moving would wake me up. Now she gets up and my alarm goes off to wake me up and I think that some days she over slept. Nope, she just got up without me feeling it. If you took the time to read this review, then do yourself a favor and try this mattress. If you don't like it then you are in the vast minority and I have a slightly used mattress to sell you. Give it a try and at the very least you can cut open the wrapping and watch the mattress grow in awe!
In a word, I LOVE this mattress. It's the best I've ever owned. It took me a full month to adapt to it, though, just as the Casper documentation warns. I even considered returning it, but I can now say I have not had better sleep in decades.
Bed and foundation arrived fast! Set up was simple and easy. I ordered the foundation as well it sleek and attractive looking super simple to set up. I had been having back problems which my old spring mattress just made worse. It took a few nights to adjust but now I/we sleep better than ever. I wish I would have ordered months ago instead of waiting so long. So happy you offer payments with affirm. End of story we and our dog simply love our CASPER!
I was skeptical about buying a mattress that comes in a box but when I watched the video on how Casper Co. developed the mattress, I thought what was the worst that could happen, we ship it back within 100 days. I had had a small back pain from sleeping with my 5 year old and sleeping crooked. The Casper mattress was delivered. My husband and I had been playing musical beds with our twin 5 year olds. The moment the bed came into the house, we were like, mommy and daddy are going to sleep in our room in our new bed. In 1 night, my back pain was gone and I slept in the same bed as my husband after weeks of moving from bed to bed in our house. My husband loves the bed and refuses to sleep elsewhere now and I just sneak out of the kids rooms back into the Casper. I think we may buy one for my father for Xmas! Loving the bed! Saved my back and rekindled my marriage, lol, in a manner of speaking. Thanks Casper!
I was able to unbox the bed by myself. Some struggle involved, but very doable. I thought the mattress would be squishy like my previous foam mattress. I was surprised at the relative firmness. The results don’t lie, I have been significantly better. Very happy with my Casper.
unboxing was fine. easy and quick. it’s honestly the best mattress i’ve ever slept on.
Setting up the Casper sleep system was fun, simple and fast. We had it unboxed and set up in about 45 Minutes. I was a little worried about having to get used to this type mattress as we have had a waterbed for the past 30 years. Boy was I wrong. From night one, my wife, my dog and I have slept great. My dog even sleeps in in the morning. She doesn't want to get up. This is the most comfortable mattress I have slept on. Great job Casper. Highly recommend it. In fact, one of my sons is considering buying one.
Yes, easy process to put the frame, foundation and mattress on. I had the best sleep since before I was pregnant and my baby is 7 months now! I'm a side sleeper and I found it super comfy. I actually like that it's lower to the ground than a double sided pillow top, as my dogs can get up and down much more easier now.
I had various spring mattresses for years. After a while, all of those springs can be felt and they press against every part of the body in the most painful way. I would wake up with pain in my neck, hips and the arm on the side I slept the most on during the night. And after doing a month long sleep tracking app, I found that I was only really averaging, at most, 2 hours of deep, restful sleep a night. After only one night I spent four out of the six hours asleep in a deep slumber and had no sleep-related pain. The only downside is that the cooling technology has me adding an extra blanket but that just makes the bed cozier.
Love my Casper! I've been sleeping on it for about 2 weeks now, and it's lived up to the hype. It offers enough support for my back and neck, and I can sleep comfortably on my back and side. Was easy to set up and started sleeping in it that very same day.
We have let it "air out" for 5 days, to get ride of the chemical smell, before using. It's still there after a week...
The delivery was 2 days late. Oh well. The product is fantastic.
Sleeping great! Waking up with out any back or neck pain. Energy levels during the day have gone up. Happy with my Casper purchase
I had the same spring mattress with a memory foam pad on top for many years and thought it was comfy but my back always hurt. After the first night on my Casper mattress I knew it would be great for my back. I am extremely happy with it and feel very comfortable. I also upgraded from a Full to a Queen and it is the best! Highly recommend it to anyone who likes a comfy and supportive mattress (AKA everyone.).
This bed is the JAM! I haven’t slept this well in ages. I usually toss and turn all night long, but with the new Casper, and only a few days in, I’ve already noticed that I am actually getting a full night’s sleep as well as waking up not feeling exhausted and achy. This bed is basically like sleeping on a perfect cloud. We also purchased the pillows and that was the icing on the cake to make it that much better. My body is already thanking me!
Sleeping through the night is actually a thing? Who knew!
I works nights as a paramedic and I was starting to experience horrible back pain. This mattress just sucks you in. I also feel like this is perfect for someone who sleeps during the day. It muffled vibration so when my little one walks in and bangs on the side of the mattress I don’t feel it. Thank you Casper!
I works nights as a paramedic and I was starting to experience horrible back pain. This mattress just sucks you in. I also feel like this is perfect for someone who sleeps during the day. It muffled vibration so when my little one walks in and bangs on the side of the mattress I don’t feel it. Thank you Casper!
Get a bed over the internet? Get a bed in a box? Get a bed without comparing it next to dozens of other possibilities? These are all out of the box concepts (get it?) but it worked for me and my wife. The bed was delivered to my door less than 48 hours after I ordered it. The box was incredibly heavy and it required some muscle to take it to my bedroom. It also required work to unwrap it. But compared to going to a local store and picking it up, it was 100 times easier. The bed itself is very high quality and comfortable. We have the original high end memory foam bed in our hour. This bed is as good if not better than that bed - for fraction of the price. We are getting great night of sleep as a result. I would never buy a bed any other way and from another brand.
The unboxing experience was super easy literally no tools needed just putting everything together, I had got the foundation, metal bed frame, mattress, and bed sheets and everything feels amazing, perfect height all together and it all felt greatly made. The sheets feel just like hotel sheets, I love them. Next I’ll be getting the pillows!
Here's a little secret. I used to work for a large mattress company, I know mattresses. When my Daughter complained of the lousy spring bed she had, I knew what I wanted to do. Truly, the best way to buy a bed is to simply have one sent to your home, with a free-trial, it is a no-brainer. I was not home when the bed arrived, my Daughter and Son set it up, easy, they said. But the next morning, when my Daughter awoke, she was all smiles. "I had the best night of sleep, ever! Thanks, Dad!" That's all I needed to hear. Thank you Casper.
Tremendous difference from my former traditional mattress. I would definitely recommend to anyone who is interested in making the change!
Fast delivery and great product. I woke up feeling very well rested.
Easy unboxing. Love sleeping on it. I would and have recommended this to friends.
Unboxing the mattress was easy. The experience of sleeping on the mattress far surpassed my expectations. Despite the break-in period, teh morning after the first night sleeping on the mattress, I knew I have been lacking restful sleep up until now. My previous mattress was a spring with a foam topping. every morning I would wake up with some hip pain but never thought it was my mattress, but rather the shoes I was wearing throughout the day. After my first night on the Casper mattress, no pain. Beyond grateful for the most restful sleep I have had in a long time.
Love the mattress! It was either the casper or a matress for 3,000 and im glad I saved my money and went with casper. I have one of those name brand memory foam mattresses in my spare room and you cant tell the difference between that and the casper mattress. I am very happy with my purchase!
It was super easy to unpack !
The unboxing experience was good. The only problem I had is....I ordered the mattress on Wednesday the day before Thanksgiving. We were in Palm Beach, BUT we live in Chicago. I told the manager that we would not be home until Monday. She said it doesn't go out for 2 days, which would have been Monday. On Thursday (Thanksgiving) I received an email from UPS that the bed was going to be delivered on Friday, the day AFTER Thanksgiving. IT WAS A BIG FIASCO trying to reschedule the shipment. I spent half a day, contacting the store, UPS AND then the following week, I couldn't get the bed delivered. The girl at the store got that done for me. IF THE STORE WOULD HAVE LISTEN TO ME, WHEN I TOLD HER THAT I WOULD NOT BE HOME, THIS WOULD NOT HAVE HAPPENED. IT TOOK A LOT OF TIME ON MY PART, AND I AM NOT HAPPY ABOUT IT!
yes, highly recommended
There aren't many companies I compliment because of the lack of service and professionalism. Innomax is, by far, one of the best in the business. If you're looking for great night sleep, have tried conventional beds and nothing works, go there. I've tried memory foam, air, conventional........nothing could close to their memory/waterbed . Nothing comes close! What would you pay for a good nights sleep? I didn't think it was possible but they did it. I put mine in my conventional frame and its as close to perfect as possible. The service was awesome and not pushy. Spend time there, they won't mind . They'll even feed you.View More Reviews
These guys are the best! If you need a new bed at the best price with no pressure sales... This is the place!! We have shopped online for a new waterbed set and come to find out here is the manufacturer for all these online stores here in Denver. Our salesman John Hannon was the easiest to work with. Set up and delivered.. These prices and customer service can't be beat! They also sell all your supply and linen needs. We are going to be returning for more goodies!! Thanks guys!!!
In no max is a place to buy a nice, quality bed. We bought our water bed mattress there 14 years ago and did not hesitate to go back when we were in the market for a replacement. The selection of mattresses is great and we decided on the king sized dual air, adjustable mattress. We also bought the MCINTOSH bedroom set with the king bed, dressers, mirror and two night stands. We are in love with the investment in our good night's sleep. The sales folks have been with the company for over a decade and while some reviews describe them negatively, they are super knowledgeable and if you can get passed the first few minutes of 'sales speak', and communicate what you want, you will find that the staff is interested in your experience and find a great bed! A little like buying a car, but as a consumer, we take responsibility for making sure we say 'yes' or 'no' to the things we do or don't want. The experience was good and we invested in a bedroom set that will last for 20+ years. It's lovely, comfortable, classic, heirloom, and excellent quality. Thank you, Innomax.
I recently travelled to a relatives house and was fearing the dreaded "extra bed." Much to my surprise, they had a memory foam mattress from Innomax. I was amazed at how firm, yet comforting the mattress was. I awoke after every night rested, relaxed and invigorated.
As soon as I returned to Denver and went to their showroom off of I-70 near I-25. This company takes sleep seriously. The selection of memory foam, modified water bed systems and impressive mattress setups was very impressive. It seems as if they incorporated NASA space technology into their mattresses creating an amazing bedding system.
I purchased the organic memory foam mattress and I have been sleeping better for weeks! I would strongly recommend anyone who needs a better nights sleep to go to Innomax and get the system that is going to be perfect for their sleeping style.
Went there with a friend of mine who is looking for a new bed. She had already been to several other bed stores but I'd heard about this from several of the people at 850KOA radio. I thought it would be a good experience.
I was wrong.
It was nice that they had food when we got there. Tasty and good. The location was not the easiest to get to, but Google Maps did a good job. There are quite a few beds to try out and a variety of different options. The furniture was nice too, if a bit pricey, but then, I usually shop at AFW.
NOW, the staff seemed quite friendly, but as we talked and walked and tried out beds, and she described the beds she'd liked at other stores, the sales rep began to simply bash the other beds and touted theirs. "Everyone else is terrible and we are the only good ones to ever exist" is the feeling we came away with. I can understand that you need to tout your own bed, but you don't need to do it by spewing disrespect toward your competitors.
To top it all off, the sales rep began to sound like a used car salesman. Lines began coming out like, "I can probably get you a SMOKIN' hot deal but only today." I was waiting for the, "I'll have to talk to my manager" line, figuring that this was a bed and not a used Camry she was looking at, and lo and behold, those EXACT words came out of his mouth.
We felt hugely pressured, and we got that slimy feeling you get after a particularly annoying visit to a local used car dealership hoping to push a substandard product on us by pressuring us to BUY NOW or the deal will be gone forever!
Now I don't know that the products offered are substandard or not, and I doubt they are, but the feeling we got as we were slinking away completely overrode our memories of any product detail we were given.
In my humble opinion, I would shop somewhere else, anywhere else but here.
We had an extremely disappointing and disconcerting experience. Initially, I gave them a 5 star rating based upon the mattress comfort. We purchased the memory gel with phase change thermal cell bed because it was advertised to have great lumbar support (I had an 8 level spinal fusion).The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price as they advertise a 'price match' option.
The mattress was great for about three months, then it began to soften and develop pockets of laxity. We gave it ample time to see if rotating and a different topper may help the lack of support, but nothing worked. When we started contemplating the purchase of a new mattress (after a year for a bed with a 20 yr warranty, sigh) I decided to visit the store and discuss our options. Given the reviews from other customers, I feared such would be an unpleasant experience, and I was right. After some back and forth with the Regional Manager and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed, we we needed ASAP! They said we had to wait until the following Wednesday. Wednesday came and went without the promised phone call. Our phone calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same unfair, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress they determined was defective. I wish the saga ended there, however, the situation turned even worse. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated? All in all, a complete nightmare.
After over a year of dealing with severe lower back pain, I can honestly say that purchasing an Innomax mattress was the best decision I've made for my health! Tommy was helpful, patient, and steered me in the right direction to ensure I purchased the best mattress for my back. The customer service was excellent, the product-top of the line, and I am beyond happy with my purchase! I would absolutely recommend Innomax for anyone looking to invest in their health and comfortable sleep!
We were "pressured" into purchasing a very expensive mattress about three years ago. We have had to purchase memory foam toppers to be able to sleep on this terrible mattress. We should have done business with Denver Mattress because they offered a "satisfaction guaranteed" policy. We complained to Innomax but they were not inclined to work with us. Their attitude was "you bought it you own it." The mattress is called prodigy. If we had not paid
so much we would gladly haul this monster to the dump. It would be a shame to take up landfill space with this. Bottom line, be careful. We learned the hard way.
We met with Tommy. Still waiting for some kind of resolution.
No response from Tommy. Will never do business with Innomax again. Other mattress businesses offer a trial period. Innomax does not. It truly has a " you bought it you own it" policy.
I had a Select Comfort bed for 14 years that I absolutely loved. When the topper finally wore out, I discovered I could not find a replacement topper as they stopped making them. My husband and I really needed a different sleeping surface, but I could not stand the thought of giving up the Select Comfort....but the one I bought in 2001 was 7 grand, and there was just no way we could spend that on a bed. We went to Innomax and bought a very nice non-air mattress that was 3 grand. We spent about 45 minutes lying on this bed in different positions, and really loved the way it felt. Once we got it home and slept on it for several weeks, we discovered that our backs were hurting in the morning. We discussed different theories as to why that could be happening on such a great feeling bed but came up with no real answers. I contacted Mickey, our sales person, who asked if we would give it 3 weeks, and we agreed to. Still, back pain for us both. Disappointed and frustrated, we made an appointment to come back in and see Mickey, and he spent time discussing things with us and then sent us home with a nice, thick foam topper to try and see if we simply needed a thicker sleeping surface. We agreed to give it 3 more weeks. Still, back pain. With every single interaction with Mickey, he was genuine, professional and pleasant. Never ever any pushy, cheesy sales tactics. When I called Mickey this final time, he made an appointment for us to come in and see the manager (and him). This time, we laid on several beds for a very long time. We decided to go with the air mattress that Innomax makes. Innomax came to our house, took away our old mattress, brought the new one in, set it up, gave us directions, told us how to find support if we have questions once they left, put a fiber optic rose, several chocolate mints and a thank you card on the bed when they were done setting it up. The 2nd bed costs more than the first, but the manager made things right and didn't haggle over the extra cost. He clearly wanted to give us a good product and good customer service. We worked together with them to find a solution that we needed for peace of mind and a restful night's sleep. Innomax has been good to us. They have to eat the cost of those mattresses when they are returned, so they have to implement effective and compassionate problem-solving strategies with consumers, before just taking back a custom-made mattress. They stand by their promises,and although we were frustrated for weeks trying out different things, it was a reasonable request on their behalf. Once it was clear the 1st bed was not for us, it was replaced with expediency by the 2nd one.
We are happy with our bed, and would recommend Innomax to anyone!
Ugg, I think back on the sales experience when we bought this bed and I cringe. It was 4 years ago. The first salesman was pushy, but not terrible. When we said we needed some time to think about it, he brought over the "closer". I think she was called Sandy. And she was relentless. I asked about the "hump" in the middle of the air bed caused by the baffle between the air chambers. Her response: "sleep diagonal sometimes, get crazy!" I swear, she said that.
Somehow despite that, we were stupid enough to buy the air bed and I know there must have been high fives between the sales people when we left. The pump was loud, the firmness setting seemed completely arbitrary, and that hump... It was just never comfortable. The pump died a year ago and, since then, it's been like sleeping in side by side hammocks. My wife declared that we are getting a new bed today. And not from Innomax.
Btw, do they still use "laser technology" to see if your spine is aligned?? That was soooo ridiculous.
Price Match Saved Us being ripped of $986 from Innomax
End of Dec 2014 we went to the Denver Innomax showroom. Sandy was the 1st salesperson we spoke with, who started out her skit stating that Innomax does not advertise because they would be competing against themselves, as they're in over 1600 stores. At the time I didn't care as I was just there to look at their beds, but now I'm here to share with you why they don't advertise.
We ended up purchasing the Medallion Waterbed LS1000 and foundation. Cost $2,861. When we got home we did a google search for the bed to find out that buying from the Manufacturer directly in Denver were they're manufacturered these beds, as we did cost us $986 more than buying the exact same model from discountwaterbeds.com and heaters etc. from Ebay, with no tax, no shipping fee, and no having to deal with below par employees.
So why don't they advertise?? I would say so any dummy that walks in there can pay them a lot more than they sell to other distributors and retail stores for.
But don't worry they have a 30 day price match guarantee. Go ahead start holding your breath now... Sandy stated she was not getting our emails, guess she doesn't know about return receipt sent to sender each time the email is opened. Tommy the district manager out of Loveland will get right on it and take good care of you... keep holding your breath... He sent us back our same links to discountwaterbeds.com stating they were advertising the the wrong price and his figures were only $349 due back. Note, months later discountwaterbeds.com is still advertising that same great price.
Pays to bank with Wells Fargo who investigated and gave us our refund right away, charging it back to Innomax.
MORAL OF THE STORY: Skip the ripoff, google the bed of interest and Save yourself near a THOUSAND Dollars!
I've held out replacing my ancient mattress because I dreaded the sales hype of sleep showrooms. It is so much more fun to spend money on bed furnishings. Accent pillows! Italian sheets! And really, how much have beds changed in two decades?
Turns out, a lot has changed.
Fortunately a friend recommended Innomax in Colorado. The website is kind of dated, but the beds are not.
Like their name implies, the company is focused on innovation. Privately-held, Innomax's sleep experts are the brains behind many of the advances in sleep management found in the world's most popular (and expensive) mattresses.
I ordered a memory foam bed over the phone. Ordering was simple, and delivery was painless on our steep, private road. The mattress came shrink wrapped and was on my deck waiting for me after work. No need to sacrifice half a day waiting for a delivery truck. All we had to do was carry up our narrow stairs, cut the plastic off, and watch it expand.
The first week I didn't notice too much of a difference in my sleep, but sleep quality is hard to quantify. The second week, the results really started to show. I feel fantastic, and notice that the bed isn't torn up from tossing and turning.
I'm up now at 5:30 am for a morning jog, without setting the alarm. Something I haven't done in 15 years. I feel completely rested, and eager to get going. It is like turning back time.
Thank you Innomax for giving me my "bounce" back.
Great product, great customer service. I highly recommend InnoMax to all.
There warranty is only as good as their word. I bought a $1500 bed 5 years ago and the topper is supposed to be warranted for 20 years. It is in awful shape and they refuse to stand behind their product. So unhappy and disappointed.
We had a good experience buying our first king size bed at Innomax. Our salesperson was Daniel and he knew what he was talking about. We won't get our bed for another month, so no review on how we actually like the bed, but the purchasing experience was very pleasant.
I received excellent customer service from Mindi Wood. She was professional and answered our questions and got us the part we needed to fix not only one but two air beds! Great experience!
Its a big investment but so is our sleep quality. We decided to get a great nights rest by purchasing the Rick Lewis Innopedic adjustable smart base bed. we tested beds all weekend and it came down to Sleep Number and Innomax. Although They are both high end beds, Innomax bed came in first for sleep comfort and also they were able to beat out their competeter for about a 2,000 dollar difference also adding in the Chili pad that allows you to heat up to 115 degrees or down two 60 degrees. It can cool one side or both or heat both or one cold or hot, the massage feature is great too.... Better sleep and comfort here we come Thanks to Sandra Carbone and her Innomax team.
I will never sleep on a traditional inner spring mattress again. After being tired (no pun intended) of not getting quality sleep every night, I finally bought my own sleep system; I couldn't be happier! Goodbye restless nights, waking up throughout the night, and having a sore back in the morning. The sales staff were knowledgeable and helpful in my search for finding the right system for me. They offer delivery or the warehouse crew can help you load up your truck. I recommend Innomax to everyone I know. They have a customer for life. Thank you Innomax!
After an endless search on and off-line, I found InnoMax online, after a brief IM chat to confirm availability with Patty, a fabulous on-line representative, I requested a phone call to place an order. Scott in sales promptly called and asked all the right questions to place and ship my ODD order. InnoMax made my week, I cannot wait to sleep on my waterbed again. Thanks Guys.
We had an extremely disappointing and horrible experience. Initially, I gave them a 5 star rating (on Yelp) based upon the mattress comfort. We purchased the memory gel bed. The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price. The mattress was great for about three months, then it was so uncomfortable. We gave it ample time to see if rotating and a different topp...er may help, but nothing worked. When we started contemplating the purchase of a new mattress, I went back to the store. Given the reviews from other customers, I feared such would be an unpleasant experience. After some back and forth with the Regional Mgr and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed. Although we needed one ASAP, they said we had to wait until the following Wednesday. Wednesday came and went without the promised call. Our calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same demeaning, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress THEY determined was defective. I wish the saga ended there, however, the situation turned really bad. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated?
My wife and I bought an InnoMax air mattress system from Sandy Carbone. It fit our present frame. We have slept on it 6 nights and neither one of us has woke up with back aches like we did before. Even after the first night. Sandy was very helpful when we went in to look at an air system bed. After looking at Sleep Numbers . In my opinion there is no comparison between InnoMax and Sleep Numbers. At InnoMax Sandy showed us the inside of the bed to show how and what it was made of, let us lay down on the mattress for a good half hour undisturbed and did not pressure us. It was a relaxing experience altogether. Now, so far we are satisfied.
We are now full-time retired RV travelers. Our coach has a air mattress king bed, after just a month on the road my wife’s side of the bed would not hold air. We called the manufactures rep Dave and he set up a air mattresses warranty replacement with INNOMAX. When we arrived we were received by 3 or 4 of the nicest people my wife and I have ever meet and did business with. Tommy and Sandy handle the exchange direct and Tommy repaired and upgraded the air pump, everyone we were in contact with couldn’t help us enough. Thanks and they will now be our MH bed replacement parts company...we will send all friends and relatives to this business... Again Thank You for the above and beyond service!!
I have had an air bed for over 13 years and replaced the motor 2 years ago. I have scoliosis and recently purchased a Temprapedic bed which I do not like as much as my air bed. The rubber hose rotted on the bed and the manufacturer has gone out of business. I was prepared to have to buy a new bed. I phoned Scott Chapin who called me back & discussed my concerns. He took the time to explain the differences in the hose connector on my current dual air art set and the Innoxmax system. It arrived Fedex and I am thrilled with the quality of the product. The advise the salesperson gave made assembly a snap! I am pleased to have preserved my original bed and am good to go for another 17 years. Sign me a very satisfied Internet customer!
I purchased an innomax complete bedroom set probably 20 years ago. I have moved two times since then. My last move, 6 years ago, I called Innomax... John and his partner from their delivery department came out disassembled my bedroom set and moved it for me to my new place and reassembled it. I was so happy! I'm getting ready to move again I called Innomax 2 weeks ago to find out how much it would cost to have the same thing done again. Disassemble my bedroom set move it set ...it up in the new place. Keep in mind I'm a single woman. I spoke to somebody on the phone a male, he said that John had retired but his partner was still working doing the same thing and that he could probably do it on a Wednesday or a Sunday. I was so excited! during the conversation he got sidetracked and was taking care of a few other things. When the conversation was coming to an end he said he would have the guy call me to give me a quote and let me know if he could move me or not.At the end of the conversation that said would you like my phone number so that the gentleman can call me back? The man on the phone said nope we don't need it... Which led me to believe they had caller ID and had my number. It's actually been probably more like 3 weeks now that I think about it and nobody has ever called me back! What a disappointment! Don't tell somebody you're going to do something and not follow through word-of-mouth is a very powerful thing!!! and here I was getting ready to buy a whole new bedroom set and new bed from this company. yeah that is not happening at all because I don't know what would get delivered. Innomax.. DEFINITELY NOT 5 STARS IN CUSTOMER SERVICE IN MY EYES ANYMORE!!!
I purchsed a waterbed heater from one of their online dealers (WaterbedBargins dot com) It was just over two years old and it quit working. Online it says 5 year limited warranty. I tried for months to contact the company, even going through the BBB with no response. Even the BBB said sorry but if they don't respond all we can do is note it and warn others. Then I got a hold of InnoMax . They said sure we can replace, for a pro-rated cost of $55. I originally only spent $69... for the heater. When I said that's not much of a warranty the guy (Mike from InnoMax) laugh at me and said "Well you know we're not talking about warranty on a car worth much more. We're only talking about a $50 item here". Really? So apparently if your not spending a butt load of money with this company they really don't care about you. Go somehwere else and spend your money where they actually care about their product sales and they actually warranty it. For all the hassle I've had just trying to get this taken care of, it's not worth it.
Bought a waterbed heater just over a year ago. It has already stopped working (it may have stopped sooner but it was summer, so heater not on much). Cant reach customer service, website warranty submission crashes and I can't sleep in my bed until I get a working heater installed.
About 2 weks ago innomax came out to take down my waterbed the 2 young kids were fast 45 minutes to take it down they were so kind and courtious and fast yesterday they came back. To put my bed together half hour to but it together a little long to fill the bed thank you for the fast courtious and kindness to the young men that did this for me I am extreamily happy with inomax and its emplloyees keep up the wonderful work and being the best waterrbed store in denver sincerely rosallind. Woodhouse
After months of sever back pain, we decided it was time to look for a new bed! We visited this store and now have a wonderful King size bed and couldn’t be any happier. Thank you so much, Sandy and Innomax, for the great customer service and for helping us have a great night’s sleep and less back pain!
Just had the best two nights of sleep! Bought the perfection dual king, and love it. I spent 3000.00 on the last bed, I -comfort latex cooling memory foam etc, etc, and couldn't wait to part with it! Not even 1.5 years old. Can't wait to go to bed!!
Bought the top of the line king waveless soft side mattress five years ago. The zipper mechanism for the mattress pad that also holds the mattress rails in place literally fell apart in my hands recently. Now the rails are not held in place properly and the bed is very uncomfortable. I was told it would be $800 just to replace just the mattress cover!! I am stationed in Germany and have no other options other than to scrap this bed. Never again.
My husband and I have been looking at getting a waterbed for his shoulder pain. Sandy had shown us beds they had in the showroom. We tried them out and we were sold! The bed felt fantastic! Sandy was very knowledgeable about the beds and sleeping patterns. We got a great bed for a great price. In a few weeks we will post how the bed is doing. I have a feeling it will really help with the back and shoulder pain. Thank you InnoMax!
Horrible! I purchased a queen mattress and it failed within five days! It sprung a leak and they refused to refund my money. Not only that but they were rude and didn't want to answer my questions. They only wanted to attempt to sell me more items - a pump to drain the mattress they sold me with a leak. Come to find out they had sold me a mattress that had a hole it they previously patched! Not an honesty company or one I would recommend doing business with. Take your money elsewhere!
Very pleasant experience. Great quality for a great price. Scott took very good care of us.
I have bought 1 set of the air mattresses here and love my bed. I bought my granddaughter her be and matresses here and she loves them. Thank you so much for the great service also.
Had an issue with a mattress we purchased 2 years ago, InnoMax honored our warranty and replaced our mattress. Thank you!
3500 bed has a dent in it after only a year and a half. No wonder their salespeople are so great, they have to be. Disappointed.
Good quality and good price. Bought our bed there. Comfortable.
I bought a water heater for water bed it broke after 29 months product guaranteed for 5 years two first full year after 65 percent for the rest not at all satisfied with the service
We purchased an Innomax waterbed system in February, 2019 from a local dealer for over $2200. The bed was installed by the dealer. No information for maintenance was included or warranty. We didn't even know the brand name until an issue occurred. We had mattress protectors to keep the mattress clean. Unfortunately, one of our cats had an accident in an unprotected area requiring laundering. I checked the Innomax website for laundry instructions and there were none. Being a Memorial Day long weekend, there was no one at Innomax to help. I pre-spotted the area and used a cold water wash to clean. The top came out in a shriveled mass! I air dried it but the mass remained. I filled out a claim for on their website and got an email offering a replacement top for $368 plus shipping! I spoke with Dave Chandler at Innomax to question their lack of information on how to launder and he acknowledged that "spot cleaning" was recommended. Really, did he not think we would NOT try to clean a mattress top after a period of time? He said they NEVER had this type of issue before. I asked that he recommend cleaning information be added to the website, tagged on the mattress top and included in consumer information. The mattress is OK but the customer service is not. I hope this helps others who launder bedding.