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Casper is one of the most interesting trend-setters in the mattress-in-a-box space. They, by and large, shed light on how a brand with great marketing and a popular product can disrupt an industry. Over the years, Casper has updated its products, now having three all-foam mattresses: which The Wave, The Casper, and The Essential. With offerings in every pricepoint, they are continuing their innovative tradition, but can they stay competitive in an industry full of newcomers? Find out...
City Mattress sells a variety of mattresses, including name brands like Serta and Sealy, and its own proprietary options City Mattress brand. With locations across New York and Florida, they get good marks on customer service overall, but there are some concerns around the durability and price value of some of the products sold.
Based on our aggregated reviews and our scoring method, we recommend Casper in this match up!
See Our Full Review of Casper
Most customers reviewed these mattresses highly and felt comfortable in their beds. Some customers, though, didn't feel as positively. If you are considering buying one of these mattresses, make sure to read on to make sure it will work for your body.
These mattresses do well when it comes to support. Though there are some that don't absolutely love the firmness levels of these mattresses, most customers appreciate the supportiveness of these mattresses.
Edge support is important for folks that need a little extra time sitting on the side of the mattress or like to use the side of their mattress. These mattresses are well rated by most on edge support and they should be able to support most customers.
Bowling Ball & Density Tests
Many mattress reviewers and bloggers use bowling balls to measure firmness and support. These mattresses do a good job with delivering even support throughout the mattress, which means they should work with your body to align the spine properly.
Longevity is key to budget-conscious mattress shoppers. But, with mattress brands focused on beating their competition for profits, it isn't always clear. Luckily, with data from customers and material craftsmanship, these mattresses should be good for durability and provide over 5 years of comfort for most. But, some who are heavier in build may find that their mattress degrades somewhat sooner.
Sleeper reviews can be hard to understand from a high level -- especially with brands trying at all costs to protect their reputation. Sleepers, sadly, don't always feel comfortable from these mattresses. There are still folks that are content, but others who are really not. Research more below to learn about the specifics of the mattresses.
Support isn't equal to firmness. Good support means that it lines up your back and spine -- leading to a healthier night sleep. Unfortunately, these mattresses have some mixed reception when it comes to support. Most find the mattress to be comfortable at the beginning, but some customers didn't feel supported well over time.
For those that sit on the edge of their mattress in the morning, edge support is very important. For most, these mattresses do a good job with edge support, but some may find that it changes over time.
Customers find that durability is one of the most important attributes to finding a mattress. We all really want to find a bed that will be comfy a decade or more later. However, these mattresses are not rated well by some reviewers on durability and some have experienced breakdown after only a short time. If you are considering purchasing as your full time mattress, read through the customer reviews and return policies to make sure that you are secure in your purchase.
My husband and I both have serious bone and muscular issues. Mine from years of being in the Army and my husband from being run over by a truck two years ago. So, we have been on a quest for better sleep for quite some time. No matter how much money we spent on mattresses; we still woke up stiff and distorted in pain. I kept hearing Glen Beck talking about the Casper mattresses so, I finally ordered one even though we had doubts it could be that much difference. We were just accepting the fact that pain was our present and future. The price was much less than expected and the ordering process was simple and effortless. The mattress and foundation arrived in only a few days, much faster than anticipated. Putting the foundation together took no time at all; then we opened the mattress box and watched in curiosity as it expanded to fit the frame. That night, as we got in bed, we were unsure because it felt so different. Seven hours later (longer by far than either of us had slept in years), I woke up first and as I prepared to ready myself for the struggle of moving stiff, painful joints, I realized, for the first time in more than ten years, there was ZERO pain!! My husband had the same experience! So, thank you, Casper, for being the reason we have a new lease on life...pain free mornings and deep, restful sleep through the night. We are in awe and we bow to your genius. Brava!!!View More Reviews
By far the best mattress I have ever owned. I will stick with Casper for all of my future mattress needs!
Unboxing and building the foundation was very easy. The mattress unrolled itself. We did let the mattress air a couple of days for the manufacturing smell to dissipate. Compared to our previous “pillow top” mattress the Casper provides much better all over support on pressure points (hips/shoulders/sacrum). The feeling is indescribable. You don’t sink into it - you’re supported in it. I would definitely recommend Casper to a friend without reservation. In fact, I’d insist they try mine out first (which is what happened to me and I was amazed). The best advertising is a happy customer.
It fascinated me that it was vacuum sealed. Guys, this is one of the best purchases I have ever made. I also purchased your pillow, which I adore! I was stunned to receive it the day after I ordered it and was incredibly grateful. The bed is everything I hoped for and I thank you for the service I received. You bet I would recommend Casper! Thanks again.
This is my Casper and I couldn't be happier! I got us the Casper because I heard good things about it, the whole thing was a great experience: the easiest unpacking, assembling and installing on my bed frame ever! I sleep with my service dog and there is plenty of room, no sagging mattress, not too hot, I give this all a big, fat thumbs up!
I work 3rd shift and sleeping during the day/afternoon was very difficult. To get to, and stay, asleep. I would have to take sleeping aids and the such. Now, I can just put my head down and I am out like a light. At anytime I want. With no sleep aids. Just head down and out wake up fully rested and ready for another night. Thanx
I knew the 'set up' process was going to be easy, but it still surprised me. I got the box into my car and my place all by myself (it's large but manageable), and then it was less than 5 minutes to unbox it and have it ready to go. An absolute breeze. On top of all that, it's a dream to sleep on (you see what I did there?). The mattress is firm enough to be supportive, but also cushions your body and molds to it so nicely. I work out of town for two weeks at a time and when I return home I am just dying to crawl into bed. Worth every penny :)
Easy unpacking, and great to sleep on! I was able to unpack by myself.
Love this bed, sleep is amazing...
I ended up buying everything available: foundation, mattress, pillows, sheets and duvet. When all the boxes arrived I was like a kid in a candy store. I was so ready for a new bed and getting a better night of sleep. Setting up the foundation was super easy, but what I was really ready to see with my own eyes was the mattress coming to life. Once I had everything unboxed and made my bed I couldn’t wait to go to sleep that night. That first night was like sleeping on a cloud. Now after sleeping on the Casper bed for over 2 weeks I have had a better nice sleep, I’m not waking up in the middle of the night trying to find a comfortable spot or waking up in the morning to a sore back. I’m truly impressed and very happy. I will be definitely recommending my family and friends about Casper.
Great mattress. So glad to get away from spring-type mattresses that maybe are ok for about a year, and then start to sag. I have spent thousands of dollars on these mattresses, have had them replaced on warranty at least three times over the years. Never go back.
From the start I was a little skeptical, but a very good friend recommended Casper. So my wife and I talked and decided to give it a chance. After all, with 100 days to try it out there was only a little effort to lose. So we unpacked the mattress and let it sit open for 24 hours. I have to say, opening the box and cutting the wrapping off was a cool experience. We replaced our mattress with the Casper, kept our original box spring. Night one it was comfortable, firm, cool to the touch, and felt like a hug. Night two I realized that the edge was not as firm as a standard mattress, but then again it was not hard on the edge. I realized that I have been sleeping on the edge of my mattress and it was not doing me any favors. The Casper changed my body alignment in the bed and I am glad it did. After a week we both agreed it was a good mattress. After a month we decided to keep it and discarded our original mattress. It has been over a year now and I would not trade the Casper for anything. If you paid me a million dollars, I would give you the mattress, but I would buy another one and keep the rest of the money. I played college football, weigh over 300 pounds, have bad knees, hips, shoulders, and back, but this mattress allows me to get out of bed without any pain. With my old mattress it would sometimes take me 20 minutes to walk after getting up. With the Casper I hop out of bed with no pain, it is the best part of my day. The best part is the Casper still looks brand new, no depressions or sagging at all. Even the four dogs that fight for position during the day have no effect on the shape if this bed. Now lets discuss the cooling effect. I used to sweat every night in my old bed. The Casper breathes, period. I do not sweat at night any more. It is cool in the summer and adjust perfectly to your temp in winter. I can wear long PJ's and still be comfortable. And then there is the motion of the mattress. Ask my wife and she would tell you that I never get up in the middle of the night anymore. It is not true, but she just does not feel it. I don't feel her get up in the mornings either. I never needed an alarm clock until the Casper, she got up first and her moving would wake me up. Now she gets up and my alarm goes off to wake me up and I think that some days she over slept. Nope, she just got up without me feeling it. If you took the time to read this review, then do yourself a favor and try this mattress. If you don't like it then you are in the vast minority and I have a slightly used mattress to sell you. Give it a try and at the very least you can cut open the wrapping and watch the mattress grow in awe!
In a word, I LOVE this mattress. It's the best I've ever owned. It took me a full month to adapt to it, though, just as the Casper documentation warns. I even considered returning it, but I can now say I have not had better sleep in decades.
Bed and foundation arrived fast! Set up was simple and easy. I ordered the foundation as well it sleek and attractive looking super simple to set up. I had been having back problems which my old spring mattress just made worse. It took a few nights to adjust but now I/we sleep better than ever. I wish I would have ordered months ago instead of waiting so long. So happy you offer payments with affirm. End of story we and our dog simply love our CASPER!
I was skeptical about buying a mattress that comes in a box but when I watched the video on how Casper Co. developed the mattress, I thought what was the worst that could happen, we ship it back within 100 days. I had had a small back pain from sleeping with my 5 year old and sleeping crooked. The Casper mattress was delivered. My husband and I had been playing musical beds with our twin 5 year olds. The moment the bed came into the house, we were like, mommy and daddy are going to sleep in our room in our new bed. In 1 night, my back pain was gone and I slept in the same bed as my husband after weeks of moving from bed to bed in our house. My husband loves the bed and refuses to sleep elsewhere now and I just sneak out of the kids rooms back into the Casper. I think we may buy one for my father for Xmas! Loving the bed! Saved my back and rekindled my marriage, lol, in a manner of speaking. Thanks Casper!
I was able to unbox the bed by myself. Some struggle involved, but very doable. I thought the mattress would be squishy like my previous foam mattress. I was surprised at the relative firmness. The results don’t lie, I have been significantly better. Very happy with my Casper.
unboxing was fine. easy and quick. it’s honestly the best mattress i’ve ever slept on.
Setting up the Casper sleep system was fun, simple and fast. We had it unboxed and set up in about 45 Minutes. I was a little worried about having to get used to this type mattress as we have had a waterbed for the past 30 years. Boy was I wrong. From night one, my wife, my dog and I have slept great. My dog even sleeps in in the morning. She doesn't want to get up. This is the most comfortable mattress I have slept on. Great job Casper. Highly recommend it. In fact, one of my sons is considering buying one.
Yes, easy process to put the frame, foundation and mattress on. I had the best sleep since before I was pregnant and my baby is 7 months now! I'm a side sleeper and I found it super comfy. I actually like that it's lower to the ground than a double sided pillow top, as my dogs can get up and down much more easier now.
I had various spring mattresses for years. After a while, all of those springs can be felt and they press against every part of the body in the most painful way. I would wake up with pain in my neck, hips and the arm on the side I slept the most on during the night. And after doing a month long sleep tracking app, I found that I was only really averaging, at most, 2 hours of deep, restful sleep a night. After only one night I spent four out of the six hours asleep in a deep slumber and had no sleep-related pain. The only downside is that the cooling technology has me adding an extra blanket but that just makes the bed cozier.
Love my Casper! I've been sleeping on it for about 2 weeks now, and it's lived up to the hype. It offers enough support for my back and neck, and I can sleep comfortably on my back and side. Was easy to set up and started sleeping in it that very same day.
We have let it "air out" for 5 days, to get ride of the chemical smell, before using. It's still there after a week...
The delivery was 2 days late. Oh well. The product is fantastic.
Sleeping great! Waking up with out any back or neck pain. Energy levels during the day have gone up. Happy with my Casper purchase
I had the same spring mattress with a memory foam pad on top for many years and thought it was comfy but my back always hurt. After the first night on my Casper mattress I knew it would be great for my back. I am extremely happy with it and feel very comfortable. I also upgraded from a Full to a Queen and it is the best! Highly recommend it to anyone who likes a comfy and supportive mattress (AKA everyone.).
This bed is the JAM! I haven’t slept this well in ages. I usually toss and turn all night long, but with the new Casper, and only a few days in, I’ve already noticed that I am actually getting a full night’s sleep as well as waking up not feeling exhausted and achy. This bed is basically like sleeping on a perfect cloud. We also purchased the pillows and that was the icing on the cake to make it that much better. My body is already thanking me!
Sleeping through the night is actually a thing? Who knew!
I works nights as a paramedic and I was starting to experience horrible back pain. This mattress just sucks you in. I also feel like this is perfect for someone who sleeps during the day. It muffled vibration so when my little one walks in and bangs on the side of the mattress I don’t feel it. Thank you Casper!
I works nights as a paramedic and I was starting to experience horrible back pain. This mattress just sucks you in. I also feel like this is perfect for someone who sleeps during the day. It muffled vibration so when my little one walks in and bangs on the side of the mattress I don’t feel it. Thank you Casper!
Get a bed over the internet? Get a bed in a box? Get a bed without comparing it next to dozens of other possibilities? These are all out of the box concepts (get it?) but it worked for me and my wife. The bed was delivered to my door less than 48 hours after I ordered it. The box was incredibly heavy and it required some muscle to take it to my bedroom. It also required work to unwrap it. But compared to going to a local store and picking it up, it was 100 times easier. The bed itself is very high quality and comfortable. We have the original high end memory foam bed in our hour. This bed is as good if not better than that bed - for fraction of the price. We are getting great night of sleep as a result. I would never buy a bed any other way and from another brand.
The unboxing experience was super easy literally no tools needed just putting everything together, I had got the foundation, metal bed frame, mattress, and bed sheets and everything feels amazing, perfect height all together and it all felt greatly made. The sheets feel just like hotel sheets, I love them. Next I’ll be getting the pillows!
Here's a little secret. I used to work for a large mattress company, I know mattresses. When my Daughter complained of the lousy spring bed she had, I knew what I wanted to do. Truly, the best way to buy a bed is to simply have one sent to your home, with a free-trial, it is a no-brainer. I was not home when the bed arrived, my Daughter and Son set it up, easy, they said. But the next morning, when my Daughter awoke, she was all smiles. "I had the best night of sleep, ever! Thanks, Dad!" That's all I needed to hear. Thank you Casper.
Tremendous difference from my former traditional mattress. I would definitely recommend to anyone who is interested in making the change!
Fast delivery and great product. I woke up feeling very well rested.
Easy unboxing. Love sleeping on it. I would and have recommended this to friends.
Unboxing the mattress was easy. The experience of sleeping on the mattress far surpassed my expectations. Despite the break-in period, teh morning after the first night sleeping on the mattress, I knew I have been lacking restful sleep up until now. My previous mattress was a spring with a foam topping. every morning I would wake up with some hip pain but never thought it was my mattress, but rather the shoes I was wearing throughout the day. After my first night on the Casper mattress, no pain. Beyond grateful for the most restful sleep I have had in a long time.
Love the mattress! It was either the casper or a matress for 3,000 and im glad I saved my money and went with casper. I have one of those name brand memory foam mattresses in my spare room and you cant tell the difference between that and the casper mattress. I am very happy with my purchase!
It was super easy to unpack !
The unboxing experience was good. The only problem I had is....I ordered the mattress on Wednesday the day before Thanksgiving. We were in Palm Beach, BUT we live in Chicago. I told the manager that we would not be home until Monday. She said it doesn't go out for 2 days, which would have been Monday. On Thursday (Thanksgiving) I received an email from UPS that the bed was going to be delivered on Friday, the day AFTER Thanksgiving. IT WAS A BIG FIASCO trying to reschedule the shipment. I spent half a day, contacting the store, UPS AND then the following week, I couldn't get the bed delivered. The girl at the store got that done for me. IF THE STORE WOULD HAVE LISTEN TO ME, WHEN I TOLD HER THAT I WOULD NOT BE HOME, THIS WOULD NOT HAVE HAPPENED. IT TOOK A LOT OF TIME ON MY PART, AND I AM NOT HAPPY ABOUT IT!
yes, highly recommended
I called City Mattress in Henrietta while I was on my way home on the NYS Thruway. The salesperson Eric was very knowledge and efficient when I inquired about models and pricing. I was so pleased at the ease of speaking with him that I decided to get off the Henrietta exit on my way home. When I walked in the store I was greeted by Eric and he showed me the mattress we had discussed. I noticed a different model close by that I was interested in because it was a similar model to the others I have for my kids. I asked for the best price, he gave me a great deal and that was it. He set up delivery for the next day and I was out of the store in less than 20 minutes. The delivery guys were also on time and they also asked if they should remove their shoes which is nice because most contractors do not and it's annoying. Overall, this was my first time buying from City mattress and it won't be my last. I actually called another sore in the area I had bought three mattresses from before I called City and the sales guy was short and not helpful. Their loss! Nice job City Mattress and thank you Eric!View More Reviews
I purchased the 'Red' mattress a year and a half ago. The guy (can't remember his name, was the Manager) was nice, but I wanted a pillow top and he convinced me I wanted the 'Red.' He assured me it would be better for my fibromyalgia. He also told me that it would feel warm for awhile, but would wear off. The heat is still there, worse with hot flashes and I get lower back pain when sleeping on it. I paid over a thousand dollars for a full, not at all happy with it! Don't be swayed by salesmen! Get what you want, then you only have yourself to blame if you're not satisfied.
We have a defective mattress and we're told we were out of luck! I don't understand why City Mattress did not stand behind their product. I never write reviews but when my husband is sleeping in a crevice the size of a canoe and I'm sleeping in the equivalent of a kayak, I can't ignore it. We've had two 'lemons' now and this mattress was sold under warranty and we paid for the upgrade from our old defective one. Now here we are again with a lemon with no one to help. So sorry we gave them another chance. I wish they would just make it right.
The sweetest dreams happen on a city mattress after you drown your sorrows with five bubble teas from Tai Chi next door. I had a good experience purchasing my own mattress from one of the Buffalo locations, so I brought my friend in Rochester here, and pretended I wasn't secretly just trying to get bubble tea from next door. I've actually been in here twice but the aforementioned occasion was the only time we bought anything and she is extremely happy with it too. I mean the mattress. But that also.
Adam Miller was great to work with. He was very knowledgeable and showed us an array of mattresses . Adam was not pushy and we felt very comfortable with him and walked out feeling positive about our purchase. Adam also gave us a discount on our mattress as we saw an ad in paper that would reduce the original price of our deal. The delivery guys were awesome and nice. City Mattress is the place to buy your mattress and have sweet dreams! Deb K
My hubby & I went shopping for a mattress. We all know how overwhelming it can be so many choices recommendations from family & friends we were dreading it! But we were Fortuante to be greeted by Luciano Ricci@ the Naples store on 4296 Tamiami Trail N He helped us choose the correct mattress for our personal needs. Then he told us we will receive a call to deliver mattress and pick up old one. Which we did first thing in morning so nice didn't have to wait around. Then I was given a time window of of 3 hours. To my surprised the driver arrived early. The deliver men where very professional, neat and took out old mattress replace with new took about 10min. Such a pleaseure all went very smoothly. I highly recommend CITY MATTRESS and to see Luciano Ricci
Great people, great selection. Let us lay on basically every mattress in the store and knowledgeably talked to us about each one. Very happy with our experience here.
After purchasing the wrong size mattress & box spring encasement covers due to miscommunication on my part as well as the sales associate's part, I called the store and spoke with the manager, Mike and he agreed to exchange the wrong size for the correct size even after I had opened the packages. Mike was kind, compassionate, and flexible with the exchange. In addition, while talking to him during the transaction I asked about pillows and he took the time to show me a few options that he thought would work for me. He was a wealth of knowledge and I even ended up leaving with the most comfortable pillow I've ever owned in my life! Thank you Mike, this is exactly the way a business and customer service should be handled.
We had not bought a mattress in number of years and were anticipating making a difficult decision because there are so many different styles and price ranges. Gary is an excellent sales person who really knows the products and listens to the customers' needs. I think we were in and out of there in a half hour with exactly the right purchase. The delivery was also extremely efficient. While we were there, we also talked to another sales person and to the manager. This is a really well operated business, very customer oriented. No pressure sales; we were asked a lot of questions to ensure that we got the right mattress. We are very satisfied. So nice to experience professional customer service.
Thank you to Mike for working with me to get a different bed. And thank you to the salesperson that helped me, Janelle Harris. She was very kind, patient and knowledgeable and if she was unsure, her coworker, John Ogletree was able to answer my questions, I had a lot of them. I'll update this review after sleeping on the mattress a couple weeks. I would recommend the Jefferson Road store and ask for Janelle or John. City Mattress really does want to make you happy!
David was great. Explained to him we hate our bed and have bad backs, etc. He hooked us up with the City Mattress Sequoia Queen Plush/Firm. WE LOVE THIS BED! Can't thank you all enough. What a great place to buy a mattress!
I could not be happier with the service here. Mike is a mattress scientist. He seriously knows his stuff and genuinely cares about finding a mattress you'll love. What a breath of fresh air compared the cold, disinterested car salesman types at other mattress stores. Save your time and go straight here.
I worked with Gary at the Henrietta location and he was amazing he knew the product better than anyone I have ever spoke to about a mattress he was very helpful and knowledgeable plus gave me a screaming deal.... I had a warranty issue with an older mattress and he took care me exceeding all of my expectations!!!!
Mike was great. Very knowledgeable and no pressure. Very quick delivery. I know we're we will be going when we need to purchase another mattress. Great experience!
Sleep is important which makes picking out your mattress a very significant decision and can be stressful, but my wife and I was put at ease by Gary who was patient and willing to take the time to show us all our options and answers all our questions. He was extremely knowledge and honest with us and made our experience pleasurable. They have a wide selection of mattresses which is nice because you can compare the different styles making sure you make the right decision..
This place will by far EXCEED your expectations - we live in Orlando, where there is not a City Mattress, and we love the service, quality and selection so much that we drove 150 miles to West Palm to get our latest mattress. After horrible experiences and pushy salesmen at the big chains - this family owned business blows the competition away. Gary was excellent - he and the whole staff make the whole process - easy and refreshing. I wouldn't buy a mattress anywhere else. Repeat customers for life for us!
I normally would not think to write a review on a mattress store. How boring can that be? BUT, my experience at the North Palm store was outstanding. I went into the store needing two beds and needing delivery in two days. I worked with John. I told him what I was looking for and what I did not want in a mattress. He immediately went to work showing me what I wanted in the price range that I was working with. No high pressure, no switch and bait, just a very nice experience. Prior to visiting this store, I did a comparison quote at one of the nearby national chains. This City Mattress store beat them in price and in-store service. Hands down, no question about that. The delivery was on time and the guys were super friendly and set up the head boards without being asked to do so. I don't think it gets much better than that! I would certainly recommend this store. I can see why other folks are giving this store a 5 star rating. They work hard at giving great service. Keep up the good work folks!!
Mattress stores are on damn near every corner, where to do business? Our experience with this City Mattress location was nothing short of stellar. We needed a special height box spring and sales associate Vicki Tallini was knowledgeable as to the solution, and they had this not so typical item in stock. Excellent price (we had done some research), yes delivery is included, yes they'll take the old box spring out. We ordered it about 3PM on a Thursday and they are delivered it and in place by 10AM Friday. Impressive. Can it get better (you may ask) and the answer is a resounding YES! Delivery was by Delvyn and Robert; they called before arrival and went above and beyond in their service. Without asking they completed the headboard installation that was half done by our movers, waited while those allusive dust bunnies (although our home is immaculate!) that hide under a bed were hunted and captured, and HELPED get the bed skirt in position before putting the mattress in place. All pleasant and with a smile! Drive past those stores named Giant, Firm, Discounter, Warehouse, and the King too. Head to City Mattress; a beautiful store, large inventory, excellent pricing and exceptional sales and delivery associates.
Wide selection, unpressured shopping experience, on-time and professional delivery, what more could you ask for? It's hard to tell what a mattress should cost with all the media advertising and "discounts", but we got a chance to try a range of prices in the general style we wanted, and John gave us information without trying to influence our decision. I would recommend this location to any one.
Vicki is the one to see if you wish make a purchase at City Mattress. She is knowledgeable, outstanding personality, not only interested in making sales but cares about your needs first. and, returns phone calls almost immediately. I like that in a sales person. Highly recommend Vicki and this location. The Best!!!
We came in from NY and needed a new mattress immediately. As we pulled in to the lot we were told by a lady that they are so nice to do business with. As we entered the store we were greeted by a wonderful lady named Vicki. We told her our requirements and within a half hour we chose exactly what we came for. The delivery we were told would be today on a Monday and we would get a call in the AM. Everything went as planned and we couldn't be more pleased. This place is top notch. We did go to Macy's prior and were told it takes a week. I wish this place was in NY!
Very good experience with City Mattress. They were not pushy, very professional, and the delivery was fast and on time. Would recommend them to anyone.
I went here to get a bedroom set and a mattress. The saleswoman (Carol) was great. She was very knowledgeable and did not try to pressure me in any way. I ended up getting a bedroom set and a "luxury firm" mattress. After sleeping on it for 2 months I decided it was too firm so I went in and a different great salesman (Chris) helped me find one in the same price range which wasn't so firm. So besides having a very large selection of mattresses and bedroom sets they also let you exchange a mattress in the first 3 months if you aren't happy (with a very reasonable $100 delivery fee). I didn't think I was going to have to use it but I'm really glad that they have this happiness guarantee.
We shopped for our new mattress last Sunday. The staff was very helpful, yet not too "Salesy" as I have experienced at some stores, hence the reason we tried a new store. Our salesman was quite helpful and gave us as much time as we needed (which surprisingly wasn't all that long for something as big as choosing the right investment). I would definitely go there again.
Wonderful service from the minute we walked in! We were shown several options and the rep was pleasant the entire time. He was very attentive and gave us a great deal. The store was clean, well lit and the displays were very appealing to the eye. Thumbs up. We'll be back for more!
Carol helped us and was so generous! We got a great mattress that looks like it will last a while. We got a 1 year no interest deal that helped so much!
I needed a new mattress because of water damage in my apartment. When I went into the store I didn't know what I was looking for but Theresa was so helpful and amazing, she knew what I needed and what I wanted more than I did. She had the best recommendations for me and had me lay on the beds for 5 min, which I had never had anyone have me do before, and it really helps you get a sense of the right bed for you. Because of the damage in my apartment my landlord was paying for the mattress and Theresa was beyond helpful in that aspect as well and could not have made the process any easier for me. The guys that delivered the mattress were also so nice and professional and were in and out in less than 5 minutes. Everything was fantastic and I would recommend everyone go to City Mattress.
Very disappointing. We purchased a bed just to return it within the allowed time period. The second bed is awful, and now we are stuck. Bed one felt amazing at the store. We spent over $2800. After a few nights, the sleeping areas sank drastically. We returned to the store to test another bed made by the same manufacturer because it was the next in line regarding firmness. We went more firm hoping to eliminate the potential to sag. (They no longer carry this brand which is made locally. A reviewer actually had the same issues we are having, and the manufacturer got involved-and failed). The sales rep made a snide comment that it likely due to my wife's pregnancy that the bed wasn't a fit for us. Hmmm...I'm not pregnant and the opposite side of the bed reacted the same way. Bed 2 delivered 4 hours early. They waited for my wife to arrive at the agreed time just to be rude and question why she wasn't ready earlier. He was intimidating; sticking folded up paperwork in her face to sign. This bed is horrible. I went to City Mattress expected the Cadillac of beds just to receive a Yugo. We purchased our children's beds at Extreme Discount mattress with low expectations and ended up with a better customer service experience and more comfortable beds at the fraction of the price. Just this week I had reps from City Mattress take a look at our bed. Our mattress needs to settle yet another inch for it to be considered abnormal. You literally have to put effort in to roll to the middle of the bed. All beds settle, I understand, but how does at $2000+ bed go lousy after 2-3 years? City Mattress cannot do anything except perhaps give me a new bed at a lower price. So basically I would have to buy another over priced bed from a company I don't trust and potentially have 2 king sized lemons? I asked that a manager call me to talk pricing and to schedule a visit and haven't heard anything the next day as requested. "We stand behind everything we sell. That's our commitment to you" is City Mattress's motto. Do you think my experience reflects this mantra? I would not suggest shopping here at all.
Salesman (Chris) was helpful and professional in helping us choose the right bed. Gave us plenty of time to decide without pressure. Overall great shopping experience.
Walked in looking for bookshelves or a desk but they don't sell any...but Theresa was a gem and sold us two awesome pedestals...stop in and ask for her.
Excellent service. The sales associate was incredibly knowledgeable and nice. My wife and I had shopped at several other locations and had a good feeling when we walked in. We left with everything we wanted and needed.
I had an excellent experience at the location on Sheridan in Amherst. I was there near the end of March 2018. My sales associate Theresa was fabulous! I went into the store knowing what mattress I wanted. A splurge...the Tempur Pedic Cloud Supreme. I compared it to another Tempur model just to be sure I was getting the right firmness. Theresa insisted I take all the time necessary to be sure and was so patient and helpful. I did not feel pressured in the least. I have now slept on my new mattress for almost a week. ABSOLUTELY love it!!! Highly recommend City Mattress. Great friendly service.
I purchased a mattress from city mattress after they may beat a price on one I found at Bon-Ton. I should've stuck with the one I found at Bon-Ton! I paid more money than I have ever paid for a mattress and it is awful! It sunk in the middle and it is far from the firm mattress I was told it would be. Very dissatisfied, will not go back!
I've had two really nice experiences at City Mattress so far. The first was when my partner and I were out and about looking for a specific bed frame model and gathering ideas. We stopped in City Mattress on a whim and had an excellent experience with Joe. He was able to tell us more details about the bed we had in mind, such as where it was made, its construction, and feedback he had heard about it. He showed us other options and made us really think about what we were looking for in a bed when it had more so been something we were mulling around. My partner and I ended up going back to the same brand we liked and totally unrushed we were able to browse its catalogs since we didn't see anything on the floor that struck us. We didn't make a purchase that day but the impression left was very positive. It wasn't so much sales as giving us the information so we could make the right choice for ourselves. As others have said, the sales person gave us space to think, which we needed. Ultimately that great customer service is what brought us back to City Mattress knowing we were ready to buy this time. We knew the bed frame we wanted and it was a matter of narrowing down mattresses. The sales person showed us a number of options, telling us about the various bed constructions and durability, figuring out what we wanted and needed. The lower priced options were on equal level as the higher priced and we didn't feel pressured to swing toward something pricier. He also gave us space to think and try, to narrow down. We walked out feeling confident with the bed and frame we chose. The nice thing was be able to pick a delivery time and day, and they that don't charge you to for extra trips, which is nice since we were told bed frame would be in at a much later point. The salesperson said both could be delivered at the same time but my partner and I wanted off our old rock. Our mattress set was delivered a week later with no problem. The guys were in and out and we were able to carry on with our day as planned. The bed frame was 4-6 weeks but it ended up being 8 weeks, which was the only ding in the process. Once again the guys were fast and efficient. I love our beautiful bed and frame! I would highly recommend this company.
I am writing to tell about my VERY POSITIVE experience with this store this week. My son is a UB student. We had very little time to furnish his room. We were told to go to City Mattress by a friend. The salesman Joe was so nice, professional, and a pleasure to work with. They had free next day delivery and called with the delivery time which was exactly the time they came. The delivery men were so polite and asked if they should take their shoes off before entering the house ( even though it was a dumpy college house!). They set up the frame and mattress in minutes. We even found a lamp on sale there to go in the room. I don't usually write reviews, but when something goes so smoothly you must let it be known.
Excellent customer service. Joe Cuddahee showed me all the mattress in my (low) budget, and let me choose the best one for me. Purchasing was easy and efficient, and delivery was the same. I would buy here again in a couple of years, and would highly recommend to friends and family.
In from out of town recently to help my 86-year-old Mom move out of her Amherst condo and down to Texas. She was moving limited items long-distance. What to do with the old queen mattress set? Some junk luggers wanted as much as $175 to take it to the dump! I called City Mattress, where she had purchased the set 8 years ago, and the kindly clerk who answered -- Jacques -- said they'd come and get it for $35, which sounded a more reasonable fee. The two young men who arrived to take the mattress and box springs were so sweet! Such good customer service! I had no problem tipping them as they were fast, efficient, and did not complain, despite the fact it was a walk-up and raining outside. Too bad such a nice mattress will end up in the landfill, but "nobody takes used mattresses anymore" (due to bed bugs, etc.). Very helpful team here at City Mattress! Don't hesitate to buy a mattress from them!
Was pleasantly surprised after my experience at City Mattress this past weekend. Was searching for a mattress for my sister who is moving into her first off campus college house, so our need was for something cheap yet durable to last her a few years. Upon entering, the store gives you the impression that it probably doesn't have any college type mattresses but this is a misconception. We told one of the workers exactly what we needed and two reasonably priced options were shown. We ended up going with a decent full size mattress that came to $405 including the bed frame. Judging from the quality, I think the price could have been dropped down into the 3's. The edge support isn't superb. Delivery is free as well, but not same day delivery so make sure you come in a few days before you need the mattress delivered. The store itself has other products besides mattresses. Upstairs, there is a section with furniture that isn't cheap but is definitely worth taking a look. I don't know if the quality of the mattress is as good as other stores in the area sell but time will tell! My favorite part about the customer service here was that we were given some time to think it over and breathe without a salesperson breathing down our neck That's hard to find but definitely helped win us over!
pleasantly surprised and verrry happy that the man and i stopped into City Mattress on Sheridan this past holiday weekend, as we were in search of a new mattress to cradle our world-wearied bodies. we thought for sure that it would be out of our price range, and that we would be ignored as we had been at the previous two mattress shops we visited. Joe Cuddahy is THE MAN. go in, ask for him, prepare to get great customer service. he didn't balk a single second or flinch at our meager budget (of course i want a lusciously soft Prana Sleep mattress, but the corner's been a tad slow lately due to the windchill, ya know?), and he was very patient as he taught us about mattress firmness and whatnot. all in all, we got an A-MAH-zing new mattress set for UNDER our budget, and we even came out with a sturdy new frame and high quality, warrantied mattress pad in the deal. and it was delivered the very next day...BOOM! i LOVE going to sleep now. its really awesome when a 'local' business respects its customers and treats them right.
Terri is such a gem, we highly recommend her and appreciate her kindness and helpfulness while shopping for a new bed! She took so much time with us and helped explore which options would be best. She was so sweet and helped us make a great selection for my mom. Terri is so wonderful and we will recommend her to all of our family and friends. She is the best!!!