Brentwood Home's Owner Satisfaction

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Great mattress!

Ordered 2 of these for my children to replace their toddler beds. Arrived vacuum packed, and immediately popped up to 9" when the plastic was removed. Took a nap on them myself to test them out. Very comfy and supportive! (Actually as good or better than our $3000 king sized icomfort we bought a couple years ago) Customer service was great when I had questions. I found out they actually hand make the mattresses when you order them, they are not sitting in a warehouse somewhere. Arrived suprisingly fast. And as a bonus on top of all that, the kids love them. Would definitely recommend!

My favorite bed ever

I love it! I'm not sure why so many people posted negative reviews, it is soft and cloud like!! At first touch it is furmish but lay in it and it cuddles you. It came rolled up and vacuum sealed into a box which by the way is super heavy. Two people will have to lift this thing, it is heavy!!! You unroll it and cut off plastic and it poofs up, ours was fully proofed up by like 10 hours. We put it on a frame suggested when buying it and it's been epicly great! I've slept amazing every night since having it, no issues with it at all!

2 year review

I bought my Queen mattress in 2014. Honestly, the best decision I've ever made in my 20's. The best purchase I ever made online and the best item I ever got from Amazon. I have prime shipping so of course, seamless delivery. I'm buying one of their King mattresses soon and have pretty much told all my friends and family about this mattress. This is not the super fluffy or bouncy mattress, this is a sturdy, contortion mattress that encourages deep sleep and often you don't want to leave in it in the morning. I put this mattress on an old box spring which was a horrible idea. This mattress is best on a sturdy platform or slates. My old box spring had a slope and although it was a slight unlevel, I felt it in my neck. I love the fact that the cover is washable (regular cycle, tumble dry on low heat)....there have been some no staining spills and I'm grateful for that cover. Also, I live on south Florida, nights can be hot. I've found that in the summer to just use 1 cover sheet and no comforter to alleviate the heat that might be harboring in the mattress. This is very effective. I've never had any issues finding sheets to fit it but it's a very deep mattress and adds height to your bed. I like the height it brings to my room. Great investment. I will be selling the mattress for what I originally paid for since the prices have now gone up and still a $200 discount to the future buyer. Oh and this is an honest review and no they didn't offer money, discount, candy or anything for my truthful experience.

Bamboo cover has snags and unsewn seams. Not a sign of good quality.

I am not happy that the bamboo cover has two small holes with a large snag/fiber bunch protruding, in addition to another cover seam coming un-sewn. I hope that whatever caused the holes did not go through to the mattress but I will be checking that out tonight. I am disappointed, and considering returning the other two I bought along with this queen size (a twin and a full) if they have similar issues.

I will update this review after I take the cover off to look underneath. If whatever caused the tears in the cover did not go through, I would consider a replacement cover if the company would send me one. Hopefully I won't have to return or replace the entire thing.

After one year, not so great.....

I initially wrote a good review for this mattress, and for the first nine or ten months it performed well; however, just over a year of ownership now and the mattress has developed permanent depressions around the waist/hip area -- on both sides of the mattress -- which is now causing moderate back pain for both myself and my wife. Rotating the mattress does not alleviate this fault, although we have faithfully followed the mattress maintenance recommendations since day one.

We of course have now been shopping for yet another mattress, and have learned that there are many quality levels for these memory foam mattresses. Average life span on them is * supposed * to be 7 to 10 years, minimum -- and we'd have been glad to get just the 7 years with this one, but if we've got this problem after just one year, there's obviously a serious quality issue with this mattress. We did call the manufacturer but the process to even have them look at the problem is too convoluted to even explain. Suffice it to say we just wasted our money on this mattress, and the "warranty" is essentially nonexistent.

So, in a couple of days our new mattress will be delivered, and this Brentwood Home mattress will be taken to wherever they recycle these type of mattresses. I only hope we've made a better choice with the new one.

Inspect upon unboxing and check the corners!

I ordered the first mattress and it literally showed up with a blood splotch (see photo). I called Brentwood and the girl who answered the phone didn't even express any concern whatsoever. She did say they'd send me a new cover at no cost should I choose to keep the mattress. Ok, cool. I let it air out for 3 full days and found that the corners were malformed as if they were melted (see photo). Ok fine, they have a great return policy (Brentwood will send someone to your home to pick it up), but alas, they don't extend that same quality of service to Amazon customers - you rely on the Amazon return policy. Ok, fine - I understand that. I called Amazon and spoke with a woman who couldn't understand that BrentWood uses a machine to compress the mattress into a small box and there's no way on EARTH I could get it back in the box. She just kept repeating to me to wrap it in plastic and put it in the box - 3 times (once after putting me on hold for a few mins). She then transferred me to the "Large Package" department and I started from zero with that guy. Same thing - couldn't understand why I couldn't get it back in the box. Until I said the magic phrase, "Not even the Incredible Hulk could get it back in the box" did he understand. Then it took me a while to make him understand that the plastic the mattress was shipped in would no longer fit the mattress now that it's decompressed - it would cover maybe 30% of the mattress. He kept repeating, "Sir, just put the plastic back on". It took me another 5 mins to convince him that it's not MY fault that there's a manufacturing defect, so there's no way I'm spending any money on a roll of plastic to wrap the mattress in. He settled on sending me a prepaid roll of plastic. 34 minutes for all this. It was exasperating. It took 30 minutes to wrap the mattress and I almost broke my back (try it alone sometime!) and the delivery guy calls in a couple days. He didn't seem to want to come up to my apt (5th floor with elevator) so I lugged the mattress down the hall into the elevator by myself. Great pickup service! THAT was fun stuff, I'll tell ya. Since there was only 1 guy in the delivery truck I had to help him load the mattress into the truck. My back LOVED that. So the new mattress arrives in a few days, and there's no blood, but I now see that even after almost a full MONTH the corners on this one are a little malformed as well (not as bad as the first one, but still not square). The corners aren't square as with every other mattress (had a TempurPedic previously). There is NO way on Earth these mattresses are, "Hand-Crafted in our own workshops in Los Angeles". Gel and latex are POURED, my friend. Maybe they hand-sew the tag on or something. Now I'm trying to figure out if I should return this one because 2 corners aren't square and I'm not sure if sheets will fit well in the long-term. One corner of the sheet is threatening to break loose at any moment. There's nothing like a corner of the sheet popping loose in the middle of the night to ruin your night (yes, it's a deep-pocket sheet). It's going to be a major hassle returning it again, so I'm not sure what I'm going to do. Just make sure you look at the mattress cover THOROUGHLY and make sure your corners are SQUARE (after decompressing for 3 full days). Otherwise, the mattress DOES feel great I must say. You sink in a little but it's a great feeling and overall feels fantastic. The sides of the mattress have no "edge control" at ALL. Some other mattresses fortify the edges so you don't roll off the edge, or so that when you sit on the side of the bed to tie your shoes or put on your slippers you don't fall off the bed. Well.... you WILL start to slide down. You can't sit on the side of this mattress. My last mattress held steady when you sat on the side. I feel silly because I did TONS of research and settled on BrentWood. I've receive a questionnaire from almost EVERY seller on Amazon after making a purchase - I now know why I never received one from BrentWood!

Satisfied.

Comfortable mattress so far. It's firm but not to firm and I'm sleeping well. My husband is 6'2", 210 and sleep about 50% on his side with no issues or pain. My previous mattress had a gel pad on top but I still had pain in my hips and shoulders. The gel seems to work as I sleep hot typically but not with this. For the money we are satisfied with this purchase.

Better sleep

Buying a mattress online is not something I ever thought I would do. We were sleeping on $850 Simmons Beautyrest spring mattress that we both hated. We woke up with back aches everyday and I can't remember the last time I slept through the night. I always thought I had insomnia or some kind of sleep disorder. Seriously, I would wake up at least 5 times during the night. Decided to go for the Brentwood mattress and I am glad I did. Less than $400 for a king... You can't beat that price in a mattress store. Mattress was delivered in a large box at about 63 lbs. Me, a 5'2 woman was able to get this mattress upstairs and set it up myself. There was only a slight smell but nothing like the pillows I have bought from Costco. Coming from a soft spring mattress this to me felt firm. It is considered medium firm but I find it to be firm but very comfortable. Love the cool gel, it sleeps cooler than our other mattress. Don't be fooled by the price it is a great mattress. My sister has a Tempurpedic and I think Brentwood is just as good.

AND I AM ABOUT READY TO THOUGH IT IN THE GARBAGE. THE LAST STRAW IS WHEN THE SEEM SLIT ...

THIS MEMORY FOAM BED

DIDN'T LAST LONG

I was very happy with the mattress when I got it. Eight months later it's shot. I expected it to last longer than that. There is a big flat area in the middle.

This mattress appears to be of excellent build quality and arrived without any damage

This mattress appears to be of excellent build quality and arrived without any damage. I especially liked that there was no bad smell which can't be said of many/most other manufactures. My wife and I both like a mattress that is firm, yet yielding. This was not that mattress. For us, the mattress is too soft. For instance, if we lay on our backs (not our normal position) the bed is fine but we both sink deeply in to the mattress. My wife is only 115 lbs so our weight is not the problem. If I lay on my side, my hip and should will hurt in the morning.

I would classify this mattress as medium to medium-soft firmness.

The princess and the pea

This is the story of the princess and the pea. You may have read about her. She's the world's lightest sleeper. Too much noise, too little, too hot, too cold, too many pillows, not enough. Her body will find just about any excuse to not get a good night's sleep. Even 7 mattresses stacked up high couldn't hide the pea laying under the first. So when it comes to her beauty rest, not just any old mattress will do.

Flash back to 1988, when her parents bought a brand new spring mattress for their brand new suburban home. Now flash forward to 2014, when that same spring mattress has somehow meandered into her old room. The princess was back at the castle for a few months before moving on to greater and greener lands, and she had a job to do and a good night's sleep before waking up at 6 and teaching the kingdom's youth how to decide when and when not to use a semicolon (when in doubt, don't use it). One night, restless, two night, restless. Every night a restless sleep on the mattress before time. Waking up looking like a cartoon character crushed by an anvil was not what princess was hoping for, and that's on the nights she got any sleep.

Well this simply would not do.

So the queen and the princess went to the kingdom's local mattress store. "$800," the market man said. "$800 for a decent memory foam. And you have to buy a set." But. The princess did not need a new box spring. She simply needed a new mattress. And spring mattresses were not her cup of tea. She wanted a memory foam. Firm but comfortable. Breathable so she didn't overheat. She didn't think this too much a request, but she also did not intend to pay $800. She was a princess on a budget, you see.

So she turned to her trust knight, Amazon.com. Alas! The other townspeople spoke highly of a particular memory foam that would show up right at her door, and for a fraction of the price. This risk-taking princess couldn't resist.

It showed up at the castle door in a small box, not fit for a large mattress. She unwrapped it and it inflated before her eyes (after she followed the included care instructions). Could it be? Was this princess about to get a decent night sleep? One night, no insomnia, two nights, waking up feeling rested, body and mind. Could it be?

But so it was. After months of sleeping on this "bargain" mattress that arrived via horse (or UPS, whatever), the mattress remained firm but comfortable. No night sweats, no stickiness. Inducing of a good night's sleep. Insomnia at bay. Heck, there may even be a pea buried underneath it, but the delicate princess wouldn't be able to tell.

Great mattress!!!

I love this mattress, I wake up every morning feeling relaxed and good, no back pain anymore, no feeling of sleeping on stones. It arrived conveniently packed and after we unfolded it, it took a couple of hours for the mattress to reach its full height.It has zipped cover that can be washed, but the most important thing is how nice it feels to sleep on it, not too soft, not too firm, exactly what is needed for a good sleep. I highly recommend it to everybody who wants a good mattress for deep relaxed sleep.

and I never really feel like I get to browse and look at the selection ...

I was a little leery of purchasing a mattress on Amazon, but the local brick and mortar stores are so expensive, and I never really feel like I get to browse and look at the selection because a high pressure salesman follows me around, chattering away all the while. The FedEx lady delivered my king size Brentwood mattress. It was in a long, rather thin box. You would never have dreamed a mattress was inside. We took the mattress out of the box, set it on the bed frame and cleared away the plastic seal. It was almost like something from "I Love Lucy." I'm thinking of the episode where she tries to bake a loaf of bread and it pops out of the oven and stretches across the room. Once we took the plastic off, the mattress expanded and quickly! It was something to behold. We let it sit for 48 hours so it could expand completely. However, I think we could have slept on it the first day. The bed is different from a box spring coil mattress. It will take you a night or two to get used to it. It's like sleeping on a big firm marshmallow. The bed doesn't sleep hot. In fact, the gel does a good job of keeping the mattress cool. I am very satisfied with this purchase.

this one is the best so far

So I've been sleeping on this mattress for roughly ten months now. From the other mattresses I've owned, this one is the best so far. Before I bought this I was sleeping on a hand-me-down sleep number that was horrible on my back. This one sleeps like a cloud compared to that. I would consider this mattress to be on the firm side but it has give to it which I really like and need. However on hot days it doesn't help cool you, I would say it almost feels like it holds your body heat during some of the hottest nights from this past summer, it's really the only down side I've found with this mattress.

I will say when I do need a new mattress I will go back with another mattress made like this.

1+ YEAR UPDATE: great buy for a memory foam mattress compared to others I have purchased

I have had this bed for a few weeks now and must admit we really like it. I bought it for our cottage and it very closely compares to the iComfort I have at home (that we also love, but paid over $1500 for). Set up was fun and the "odor" some people talk about was kinda a new car smell and was gone by night time. I will say I think it softened up a bit over a week. It is just sitting on a plywood base on top of an old refinished waterbed frame that has drawers, no box spring. I have shoulder problems and can find a comfortable position much better with a memory foam mattress and this works perfectly. It is slightly firmer than my serta but not too firm as the wife cant stand a firm mattress and she has told multiple friends how much she likes this mattress. We purchased this to replace a bobopedic that we both absolutely hated and had to use a 2" foam topper for it to even be bearable. I have also purchased 2 best price mattresses from amazon for my teens (who love them and I also recommend) but decided to go with this for my wife & I because its MADE IN USA and has a better warranty so I hope it will last us longer. This mattress feels more supportive than the "best price" ones we have but I assume its because this is 13" thick vs the others which are 8" & 10".
Its only a few weeks old but I am very pleased with its initial quality & comfort. As with any mattress time will tell when it comes to quality but I have high hopes for this and would totally recommend it.

UPDATE: Have had this over a year now and still find it as comfortable as it was when we first got it. I have recommended this brand to others and all have been happy with it.

This Mattress = Heaven....I've not slept this good in years.

This Mattress = Heaven.

My Story: Fist off, I will say that I am that person that generally won't buy a large or important purchase online without some kind of reassurance that I'm making the right decision. Especially a mattress! I would prefer to go to a store and lay on my potential bed. The thought of trying to return such a large item just seems like more of a pain and honestly gave me anxiety.

About 8 years ago I bought a Simmons Beautyrest (innerspring mattress- firm pillowtop) and loved it for about 6 years. Slowly, however, my mattress began to sag where I laid, which left a nice hump in the middle and was basically so uncomfortable that I would toss and turn every night. My neck and back were in pain. I was going to the chiropractor 2-3x's a week. I was fed up! My mattress was costing me money.

My boyfriend and I moved in together so I gave my mattress away and we resorted to sleeping on his (another innerspring mattress-very firm not pillowtop). For nearly a month I kept trying to make it work but I would wake up every morning more tired and grumpy than I was prior to going to bed. My ENTIRE body would feel like I was tossed into a dryer and even with 8 hours of "sleep" I would feel like I was only getting 2. I could literally feel him shake his foot at night and every single movement would wake me up. I was never completing a sleep cycle and I was....well not nice.

Fast Forward: I began searching for a mattress at about two weeks of sleep deprivation. One of the big box stores was our first stop. Needless to say: I left with a purchase order for a $4000 mattress (mixed innerspring/memory foam) and a new credit card. I tossed and turned all night, sick to my stomach thinking ...why did I just spend so much on this mattress??? I FELT TAKEN! I was sick to my stomach. Unfortunately, this was the only mattress that was even comfortable to me in the store and after extensive online research, one of the few I felt had what I needed. In the end I returned it DUE TO COST.

My Search Began Again: through more online searching I came across Saatva mattresses. I was hooked. Yet, I began thinking...another innerspring/memory foam combo? Although, a fraction of the price of my original purchase. My pocketbook still wasn't sold. The more I read about: motion transfer, dust mite protection, the best mattresses to help with back pain ...I soon realized an all memory foam mattress may be what I needed. I came upon Brentwood Home. BINGO! I read so many reviews (on their home site and on amazon) my head hurt ....the price tag was less that I was expecting to spend and everyone seemed to love their bed...I needed one and NOW. I chose to order my mattress from Amazon because with my Prime account I could receive it in two days and in the end spend less that directly from the manufacturer.

Currently: my 13" Bamboo Brentwood Mattress arrived as promised in less than 48 hours at my doorstep (I live on the 3rd floor of a building with no elevator). It was in a large box which wasn't too hard to manhandle at least into the bedroom ( I would recommend bringing it into the room you are going to use it in prior to opening the box). After unpacking the mattress it expanded well enough within 6 hours and the minute smell that it did have was gone. I slept in it that evening. It was like heaven . So soft, yet firm at the same time. I felt like I was in a marshmellow that hugged every inch of my body. I'm 5'9" 135lbs. I woke up the next morning with absolutely no pain and very well rested. I am now recommending this mattress to everyone that I know. If you have been in pain, get woken up a lot by your significant other, or simply just need a new mattress TRY THIS ONE! YOU WILL LOVE IT! I also bought a metal frame http://www.amazon.com/gp/product/B006MIUM20?psc=1&redirect=true&ref_=oh_aui_detailpage_o04_s00 and mattress protector http://www.amazon.com/gp/product/B00B1ZRLLY?psc=1&redirect=true&ref_=oh_aui_detailpage_o04_s01 on amazon as well. All in all, they are all exceeding my expectations. You've got to love getting products delivered to our doorstep in two days! Go PRIME!!!

Inconsistent reviews but I'm sorta happy!

I researched many mattress materials and prices. I rely heavily on reviews so I'm going to tell it straight since the reviewes are very inconsistent. It came in a cardboard box wrapping in Saran and enclosed in a thin plastic bag. It ways 68 pound I have prime and it said it would come on a Friday, changed it to mon it arrived on Friday instead my thin 15 and 20 year old had to drag it in while I was at a doc appt. Once I figured out how to unroll etc., then I found the instructions I an envelope. It wreaked of a chemical smell like acetone, I have asthma so it was a concern. It immediately started expanding and it impressively is already about 5-6 inches taller than my old mattress. I op Ed it at 2 pm today and it's 10 hours later almost at full size. The edges are ad fly at a downward angle but I will update. It's truly a gamble I love it but I'm not happy with the odd angle. Lucky for me I had an air cleaner so I shut the room with it on and the stench is gone. Looks expensive in spite of flaws. I will once again update. Don't take a chance if you aren't available or don't have a helper. The contact info for warranty etc. was included so I didn't have that issue.

Amazing mattress

This is our 1st memory foam mattress. Was very nervous about buying it online like others without being able to lay on it and test it out. We knew nothing about memory foam mattresses but read alot of reviews and googled alot. My husband is a big man with back issues so we needed something that would work for him. Although I perfer a much firmer mattress my husband likes a softer one, but we decided to give the 13" one a try and pray for the best. When it arrived it was rolled and compressed in a big box which was damaged here and there but no damage to the mattress. We were in the process of moving so we opened it and let it become full the required 48 hours. We have had it now for almost 3 months and I never want to get out of bed lol. I still wish it was a little firmer but I am completely satisfied with this purchase. We will be buying another one in the future for our spare room. I would definitely recommend this mattress.

Soft to Medium feel. No gass off smell.

UPDATE: REVIEW DATE NOW NOVEMBER5, 2015 - Slept on for about a year.
I have to say it is a little too soft for me and my back and neck/shoulders hurt more and more often. I wish I had bought the 10 inch that was firmer. It is really heavy to rotate and does not have handles so you must have two people to turn (unless you are like super strength.) So single people might have to ask a friend of neighbor to help.
...........................................................................................................................
I am reviewing this after only having a few days and sleeping on it one day. I will try and update in about 6 months or so as well. Here are some thoughts.

1. They was very little gas off. I didn't smell any in fact. But people were better noses might smell some...? The other three members of my family could not smell any fumes either.

2. It inflated right away. Within minutes.

3. It is SOFT to MEDIUM. The description says it is medium / firm.

4. Wait to order fancy pillow. I love a good pillow. In fact I had just bought new pillows. But with this mattress I find it sort of cradles my whole body slightly and it is more comfortable without a pillow when laying on back. I need a pillow for side sleeping. And even though I slept on my side a fair amount of time this mattress makes sleeping on my back so very comfortable.

Do NOT buy this mattress if you are looking for lumbar/hip support!

The Brentwood was my fifth memory foam bed and one of three currently in my home. Let me start with the positives.

Construction/Appearance - It has a very low VOC profile. I allowed a week for it to fully expand and air out in the garage. But it wasn't really necessary. The bamboo cover looks fairly good and is easily removed. Under the bamboo, the foam layers are encased in a soft cover that would probably be washable as well if it were not stitched on. The foam layers appear to be bonded together with a thermal adhesive of some sort. It's either thermal or the adhesive is causing some minor chemical damage to the foam (see picture).

Comfort - It is incredibly soft. I sat on the edge of the bed and thought I was going to fall off. Lying in the middle I initially thought it was just as comfortable as any of my previous beds with the exception of being a bit soft. Once I got up I realized the mattress is 'soft' because it does not bounce back like my other memory foam mattresses. When you get up, there are divots that linger for quite some time. After the first night sleeping on the Brentwood, I realized I had made a horrible mistake. The Brentwood is the least supportive mattress I have ever owned. Some reviewers call it 'firm'. Those people must think marshmallows are firm. Coincidentally, the Brentwood is best compared to a marshmallow. Unfortunately, marshmallows might make a better bed.

If you like pillow tops or plush mattresses the Brentwood may be a reasonable choice. But every night on this thing has been terrible for me and my wife. We both wake up achy and grumpy. Fortunately, we have other bedrooms so we often sleep elsewhere to avoid the Brentwood. I've been shopping locally for a replacement and EVERY memory foam bed I've tried has been superior to the Brentwood.

I gave it one star for being Made in the USA and another star because Brentwood Home at least offered to replace the bed (if I shipped it back). If I rated the mattress itself, I would give it one star at best. My 2 year-old sleeps like an angel on it but she's the only fan the Brentwood has in our home.

Worst night sleep ever.

Worst night sleep ever. I was so disappointed in this mattress, with all the good reviews, I was really hoping for something special. Woke up with lower back pain, hip and shoulder pain these are not normal occurrences for me. Also felt like we were rolling off the mattress as the sides did not seem to rise up as high as the center, so there was a downward slope. Our innerspring mattress was a 10 year old Sterns and Foster double pillow top black label. We put it up on a metal foundation http://www.amazon.com/Sleep-Master-Platform-Mattress-Foundation/dp/B006MIVR06/ref=sr_1_2?ie=UTF8&qid=1404910712&sr=8-2&keywords=king+metal+platform
We are hoping that the foundation was a major part of the problem. Took it apart and will be sending it back today, put the mattress on our old Sterns and Foster box springs, will update as to if this helped remedy the problem.

Update 7/11/14
The mattress was not expanding completely around the corners, contacted the Sleep Shop they told me to give it 72 full hours and then take pictures if it didnt resolve. I have added the photo of the corners of the mattress to the image gallery. The sides and corners are still sloping to the point that you feel like you are rolling out of the bed. I will say that taking the metal foundation out and putting it on the box springs did help moderately comfort wise, still not pleased with the mattress and waiting on Sleep Shop to contact me about how to handle a return since the product is clearly defective.

Never hurt so bad!

I can't believe this is the same bed in the reviews! My bed is nothing like the description or the reviews! This is the hardest bed I have ever slept on. Definately not med firm to med soft. My husband developed severe hip pain after the first night,which is not normal for him. He gave it a second night, then refused to sleep on it again.I developed hip and shoulder pain. It feels nothing like memory foam, does not have any "memory" to it at all. I had other concerns with the mattress such as the mattress being soiled with debris when opening it. I did contact customer service, but was just basically told "everyone is different". I realize that these types of mattresses sleep differently and you have to give it time to get used to it, but when you wake up hurting so bad you think about taking off work....that's not right. I normally do not order outside of my Prime membership, so I can have a simple return, but with the outstanding reviews I thought I could not go wrong...won't do that again! I would not normally post a negative review on a product such as this because everyone's perception of comfort is different; however, since my experience is nothing like most reviews and the description, I am doing so.

Good but very (maybe too) firm

A great "value" mattress -- one of the best mattresses you can buy at this price point, which we are using for a guest room. But ... it is *very* firm. I've noticed that all of the cheaper memory foam mattresses have complaints about being too firm. It might be that a softer, plushier feel requires a more expensive production process for the memory foam. I'm not sure there is any mattress in this price range that'd be much softer. In our main bedroom we sleep on a latex mattress which is incomparably softer and more comfortable and plush than this one, but was $1,600 -- five times the cost. I think it's one of those "you get what you pay for" things. I'd say this mattress is a "buy" and maybe the best product available at its price, but if you're not into firm mattresses you may want to look around a bit first.

Brentwood 9" Gel Infused Mattress--Great Product, Fantastic Value, and a Wonderful Night's Sleep!---Edit

The Brentwood 9" Gel Infused HD Memory Foam mattress is a godsend.

To provide a little background, ten years ago my husband insisted that we buy a firm Ikea foam mattress. I hated it, but I let him have his way. I am a side/stomach combo sleeper, and so I often wake up with extreme aches in my shoulder from the way that I sleep. But that is in the past!

The Brentwood mattress popped up immediately to full size after removal from the plastic. There was little smell. My toddler immediately jumped up on it, and can be found laying on, rolling around on and playing on this mattress. He loves it, and hugs it occasionally. I tend to agree! Immediately, I noticed that I am dreaming more often. I have not woken up with bone pain in my shoulder since I started sleeping on this mattress, nor do I need a pillow or blanket to prop myself up on, as the mattress takes care of it. It is so comfortable! I am much more refreshed, and extremely pleased with my purchase.

As for the mattress, I would in no way call it firm. It is probably what one would term as medium. Motion does not transfer well, and I am able to move without the worry of waking anyone up. The mattress is definitely not hot, as some people have said. My husband, who sleeps hot, and loves his disgusting firm mattress has grudgingly admitted that this Brentwood mattress was an awesome buy. So if you are on the fence, as I was for weeks, I hope that my review helps you in some way.

Edit: 11/16/15 : I have had this mattress for eight months now, and I have experienced no problems with it.

As comfortable as your $600 mattress EDIT: But lasts only a year

Well, it was a $250 gamble. I usually don't really trust descriptions given on Amazon but this one was too good not to try. After spending considerable amount of time at Ikea testing mattresses, I decided none of them were value for money; this looked like great value if the description were true. As it turns out, it was a great bet! This is the most comfortable bed I've slept in so far. Yes, on day one it emits strong odour. But that's gone the next day once you let it breathe. I'm impressed so far 'cos its exactly as described - medium firm to firm.

EDIT: After a year, this has sagged completely in the middle, has no support on the edges and I have to rotate it every other day to get decent sleep. This is not durable at all and the 25 year warranty is bull s***.

Painful

This is our second memory foam mattress and the two couldn't be more different. (Yes, they are two different brands.) The first was very soft and somewhat broken down after about a month's worth of use and was a queen size. After the birth of our children, we needed a size upgrade since they're often in our bed sleeping.

This mattress is like an intense, 'roid raged bully. It is far thicker than we thought, which is great. It is also extremely firm. I feel like I'm sleeping on the floor. I wake up constantly in the night wondering if the sandman has taken a baseball bat to my rib cage and back. In the morning, I have to gingerly crawl out and wait for the back spasms to subside. We've only had it for a little over a week so I'm hoping that either the mattress or I will give a little. If you like a firm mattress, this is ideal. If you need a little coddling, you've probably bought the wrong mattress.

Update: This bed is totally, utterly, and completely broken down and has inexplicably shrunk. We are not obese and we don't spend our spare time lounging in it or jumping up and down on it. What manner of hell is this mattress made from?!

Buy it from Brentwood Not Amazon

I really like Amazon and since becoming a prime member I purchase a lot of items from them. Simply put I am a fan.
But in this case they failed me.

This mattress is incredibly comfortable. However when it arrived from Amazon and we unpacked it, the mattress never completely expanded correctly. This kept the fitted sheet from fitting right and made the edges really squishy. We waited a month before giving up on it. Unfortunately Amazon only gives you 30 days to return it. But when we contacted Brentwood they were very helpful and informed us that Amazon sometimes sends mattresses that have been compressed and packed for several months and this can cause the mattress to become permanently deformed. Brentwood approved a replacement and when I checked the mattress tag for the replacement details, sure enough the manufacture date was 2 months prior to us receiving the mattress.

So after paying $50 for shipping we received the new mattress direct from Brentwood. As it did before it came in a box and was vacuum packed into a plastic bag and then rolled up. We unrolled the plastic and then gently cut the bag open. The mattress transformed to full size in about 30 minutes. It was perfectly shaped into a king size mattress. Very cool. There is a smell, but based on my prior mattress this will go away in a week or two. The edges of this mattress hold their form and you would never guess that it is completely made of foam.

So if you have read this far you may be wondering what happened to the other mattress. Brentwood's policy is that we have to dispose of the old mattress. So, with no real good option of disposing of this mattress, it is now in the finished basement for when my youngest has sleep overs.

I'm sure not everyone had the experience that I did, but keep in mind that the manufacturer in this case stood behind the product even though it was not their doing. So I give them five stars for a great product and great customer service.

Against my better judgement I decided to buy a mattress off of ...

Against my better judgement I decided to buy a mattress off of amazon. I needed to replace my 10 year old Simmons beauty rest mattress which we loved. We were really looking into buying a memory foam mattress but we really couldn't afford buying a retail mattress oughtright and really didn't want to take on another bill to finance one. Even though I thought it to be crazy to buy a mattress online without trying it out, we do not regret our purchase one bit.

We decided to go with Brentwood off a recommendation of a coworker and reading most of the reviews. We purchased the 13" gel HD mattress in a queen size. Bottom like is we could not be more satisfied with it.

The mattress came shrink wrapped and rolled up in a large box which I was able to move inside and up stairs without issue. Once I unwrapped the plastic and cut the thick plastic off the mattress it began to take shape. Took a couple hours to finally go to its intended shape.

First night was slightly awkward but only because we were not used to memory foam. Regardless of this wd slept very well and the mattress is extremely comfortable and has very good support. No back pain the next day! Of course, I'm comparing this to my old saggy spring mattress.

Price was great and the bamboo cover on it is very soft and plush. I only had one small issue with the stitching on the cover but I emailed Brentwood and they immediately took care of me and sent me a new cover. I am very pleased with the customer service and the fact that it is American made.

I will be buying more mattress from this company.

Amazing!!!

I wanted to wait a week before I wrote my review. First I received my mattress way before the date promised which is always a plus in my book. Secondly this mattress comes in a very protective packaging which shows they take pride in their product. The assembly was very easy & within a few hours the matteress took shape & we were able to sleep on it that night. After reading some reviews on other mattresses I am happy to say this mattress had no odor at all & comes in a very well made cover. So now the real test was sleeping on it. I normally did not get a good night sleep, up & down all night, full of aches n pains, tossing & turning, and bones cracking in the morning. I got into bed & made myself comfortable. The mattress is firm but definitely contours to your body. First thing I noticed was my fiancé stopped snoring. After checking to see if he was still alive, I got into my favorite position on my stomach. I don't even remember falling asleep! I haven't slept through the night in years! I felt great! No aches! No pains! But here was the real test... I put my feet on the floor & stood up... Nothing cracked! I was able to walk to the bathroom without doing my Fred Sandford impression! It's the miracle bed! After sleeping on it for a week now I can say it is the best purchase I ever made. If you are looking for this type of mattress do not look any further.

Bedridden and sensitive! After 6 months STILL AMAZING! Fibromyalgia and ME/CFS sufferer..

I have severe ME/CFS and I have been housebound, often bedridden, for many years now. I am young and I deal with an invisible disease which causes intense chemical sensitivity along with extreme weakness, pain and chronic fatigue. My life is very challenging. But I do the best that I can to be as positive as possible within these constrains. …That said, I have very little money due to the fact that I cannot work and I have no family support. This mattress was a huge purchase for me. Even still, it is much less than most mattresses.

I think that I am the ultimate tester of a bed. That is one good thing about being bedridden for so long; I can test mattresses! Well, this mattress, is by far, the BEST BEST BEST mattress that I have ever slept on. I have had so many different mattresses throughout the years, including a Tempurpedic mattress. Honestly honestly, this bed is so comfortable and light. At first I was nervous that it would not hold up after a while, if at all. I am physically a big guy, about 250 pounds. But the bed has not had any sagging or odd spots in any way. It is not hot, as many other foam mattresses are. It is not too cool, for that matter either. I have NO problem with smell / odor or any chemical issues whatsoever. -And let me tell you, I aaalways do! MCS (Multiple Chemical Sensitivity) is common with this illness, and I get really sick from almost everything in this world that is not totally natural.

This mattress has quite honestly helped my entire life. I am so so grateful to have found this. Perfect size, too. I recommend this to every single person I know and care about. Love it!!!

Holy Freaking Schnikes

I cannot say enough good about this bed. I have rheumatoid arthritis and I'm always in pain, but on this bed I can sleep on my sorest parts and, not only does it not hurt, it actually makes it feel better! It gives my poor body the support it needs without any pressure points. I was terrified of switching to memory foam after researching for months, but I slept on it for the first time last night and I am completely hooked. I got up at 7:30 and feel like I slept until 11:00. Do not hesitate to buy this!!!!!

What A Big Surprise!

At 46, I’ve never owned a brand new bed in my life. Always had a 2nd hand mattress, and for the most part it’s been fine. But in the past few months, my mattress, which dates back to 1993, and been through two owners (and the box spring & frame dates to 1985), was finally giving away to the brawn of being a guy. I have intermittent back pain anyway, but it was getting worse on my old mattress . Who wants to wake up in pain? Sleep is supposed to be recuperative, not debilitating. I shopped and shopped and shopped and then shopped some more, for a new mattress. I started eyeballing memory foam mattresses. I soon learned that I didn’t need to save thousands of dollars for a good mattress. (Why pay for a name, when a small company can offer the same quality?) I narrowed my Amazon search for a few memory foam mattresses. Even found a few made in the USA. I read reviews, I went to mattress stores in my area and compared features and prices.

On April 16, 2014, I had enough money in my Amazon account to make the purchase. I was a bit nervous making such a huge purchase like that online, but I knew I’d done my research, and felt confident in clicking “Confirm Order”. I ordered an 11″ memory foam mattress with a gel topper, in a natural bamboo cover, made in the USA. On April 28, FedEx rang my doorbell, and I was like a kid in a candy store! The mattress comes shrink wrapped and is about 3″ thick. You have to open it up and let it expand.

Some notes:
1) The bed is very firm, but not uncomfortable. I was surprised at how firm a memory foam can be, especially for a big guy like me. I never feel like I've sunken so far down in it, that I'm uncomfortable.

2) It bounces right back after a night's sleep. By the time I come back from my morning routine, the bed is back to normal.

3) Regular sheets fit it nicely, and I didn't need any special sheets for it. However, I also normally buy flat sheets one size up to use for my mattress anyway, but right now I do have a regular queen size fitted sheet on it.

4) It'll sit on any regular box spring & frame, or platform type bed.

5) Some memory foam mattresses give off a terrible "new paint" type odor. With this one, there absolutely ZERO smell. I put it on my box springs & frame, and shut the bedroom door (to keep the cats off of it) for 12 hours. The windows were closed (it was still cold outside here), and when I opened the door that evening, there was no smell whatsoever. Normally you're supposed to let it expand for 48 hours but mine had a good 15 hours before I was on it, and it was fine the first night. It will expand better in a warmer temperature, than a cooler one.

6) I tend "sleep warmer" normally, always kicking off covers, even in winter (sometimes). The gel topper on this is great, and keeps me at a great temperature. The secret to the idea of memory foams being hot is that people don't get the right firmness. They sink into it to much, and as the mattress "hugs" them, they get hot. With a firmer mattress (for me), I don't feel overly hot at all in this mattress.

7) I had a 3" memory foam topper for my old mattress, and put it on this mattress at first. It was fine, but was a bit too "squishy", and also defeated the purpose of the gel topper. I'd recommend not putting any other sort of topper on it. It really is layered and made extremely well to hold many body types.

It's pretty incredibly how much spring mattresses, stitching, tufting, and all those mattress-y type things can never quite get you as comfortable as you want to be. The memory foam is a blank canvas every night, and you get great sleep on it. No divets, no wearing down or breaking down in the fabric, etc. My first night’s sleep on it was AMAZING! I still had some back pain the next morning over the first few days, but I realize sleeping on a memory foam is new territory. I don’t need all those extra body pillows, etc., that I'm used to. (I still use one, but haven't bothered with the others.) Just laying on the mattress, with a good pillow, is enough. Let the mattress do the job it's intended to do. Over the next few nights, I did sleep better though, tossed and turned much less, woke up less throughout the night, and felt 100% better the next morning. After a month, I wake up maybe once in the night to turn over, but others might not wake up at all.

I can't recommend this mattress enough!

Delightful product

I am a student on a budget, so I figured I had two options for buying a mattress: sneaking the air mattress out of my parent's house, or buying a used one. Now, while the upfront cost is appealing for both options, given that I have no money for neither continuous chiropractic appointments for the next 15 years nor long-course antibiotics to treat the plethora of fungal infections and MRSA sores I would doubtlessly end up with, I realized I needed to look for an alternative.

So I walk into a mattress store, and ask to see their cheapest mattress. Turns out, they're selling sheets of plywood for about 500 bucks now. As the commission-hungry saleswoman begins to educate me about their payment plans and reasonable delivery fee (as low as only 70 bucks!), I began to envision myself on the streets, a well equipped Fantine, if you will, with nothing to comfort me in the morning but a dewey, overpriced mattress.

No! I thought. Never! There must be a better option. But what?

And suddenly, I discovered this. It had "gel infused" parts, "bamboo" parts, "HD" parts and other marketing gimmicks that really mean nothing to me. But wait- "Made in the USA?" These were 4 words I'd rarely seen together before. It was as if some patriotic dock worker had scratched out "China" for his own personal warm fuzzies. For less than $240?!? Sorcery, I thought.

I was right. This thing is a full-sized cuboid of angel butts and the laughter of children. Not to mention, anyone who has seen this thing fluff up when you cut off the plastic KNOWS it has to be sorcery. Brentwood needs to change their logo to a pentagon with an Ouija board because we all know what's really going on.

So I let it fluff for a day, like the magic people said. There was a very, very faint chemical smell that disappeared after 24 hours, which I marked down to some sort of supernatural substance evaporating. Then I slept on it.

What an absolute delight. Now, I'm used to a firm mattress, and I like this. Think of it as an angel butt, but belonging to an angel who works out their glutes a fair amount. Very pleasant: not too firm, not too soft. Goldilocks. I haven't found it to be too warm to sleep on either; maybe the marketing gimmicks actually work? Who knows. Sorcery.

All I know, is that I do not regret this purchase one bit: it is worth every penny. Considering you can get two of these for the price of a very awful piece of plywood at your pushy local mattress chain, it's worth the "risk" of not being able to try it out beforehand. Plus, if a company will ship angel butts for free, you know they're going to be good to work with (which they have been).

TL;DR: If you want an expensive piece of upholstered plywood, by all means go to the the mattress place across from that Chinese place you like. If you want a good quality product, shipped to your door, that is a joy to behold and supports domestic industry? Don't bother going anywhere else: you're looking at the right product.

Why do people spend thousands on tempurpedics?!

I slept on a friends thousand dollar tempurpedic for 3 months before getting my Brentwood mattress and I just don't see why people would spend so much money. My Brentwood feels the same if not Better than the top name brand! I couldn't be happier with my purchase. I was expecting a odor from the Brentwood because the tempurpedic (that's years old btw) had a slight odor, but I was shocked that my new Brentwood didn't have a odor! My roommate was also so impressed with the Brentwood that she bought one herself! We love it.

Everything I needed.

2 year update -

Everything is holding up great. I've taken the cover off and washed it and put it back on a bunch and this mattress keeps on going strong. I've never been happier with a bed. Whenever I upgrade to a king, I will be purchasing this mattress again.

Well there isn't much I can say because it's already been said. All I know is I don't wake up in pain anymore and I didn't pay much to get that kind of sleep. You can't beat this mattress. I have a lot of joint issues from the military in my hips, back, knees, and shoulders, and man I was waking up and literally rolling out of bed everyday with my other $1500 name brand mattress. Not anymore. I cannot praise this mattress enough. As far as the cooling aspect of it. I sleep hot as it is and have had memory foam mattresses in the past. I didn't expect anything different here. I won't say this mattress blew my pants off with how cool it is to sleep on, but it is slightly less warm than other foam mattresses I've slept on, so there's just another bonus.

If you are reading these wondering if it's the right choice, stop reading and just order before the price goes up again. I bought this thing and not even a week later, there were tons of reviews and the price went up a hundred bucks. Get it. You won't be disappointed.

- 2 month update - (see 1 month update below)

I just got asked a question today by another customer how my mattress is holding up after months of use so I thought I would update my review. The mattress is still holding up strong and is in perfect form just like the first day it came to my home. This mattress has changed my life really and I don't wake up in pain anymore in my back, hips, knees, and all my joints. I've also talked a few of my friends into buying this mattress and they are completely happy as well. I see the price is still rising on this mattress, but to be honest, its still worth the $400 mark its at right now. You still cannot find a mattress as good as this one for even double that price. Buy it before it goes up more!!!

- 1 month update -

I am still absolutely astounded that I found this mattress for so cheap. It's the best thing I have bought for sleeping ever. In fact, everyone who has tried my mattress has gone and bought one for their bedroom. My parents bought a mattress the same time I did for more money and sent theirs back to get this one.

Wow!

Okay, I have to admit I was a little nervous about buying this mattress. In looking for a new mattress, I did a lot of research about memory foam vs. spring vs. pillow-top vs. whatever and decided I wanted to give memory foam a try after only ever sleeping on spring mattresses by major manufacturers like Sealy, Serta, etc. I became leery of going to mattress stores because I'd read online about how they scam you, such as by selling you "exclusive" models that are really just renamed mattresses identical to other models, that there's really no difference between any of the models other than prices, and things like that. I just didn't want to have to go and have a salesperson try to upsell me or steer me toward something more than I wanted, or more expensive for no apparent reason. I felt like trying a mattress in a showroom for a minute or so wasn't going to really help me decide. The reviews from actual owners of mattresses are just so much more valuable and honest than any salesperson will be.

So naturally I came to Amazon, where the reviews really help me decide what's the best value and choice in all the options out there. I wasn't sure about this item because it's so much less expensive than brands like TempurPedic, and I really didn't know why that would be. Since (when I bought this mattress) there were almost all great reviews of this mattress, I felt unsure because it's made by a company I'd never heard of. I sort of thought maybe it was just a new company that hasn't made a name for itself yet, or an offshoot of another larger company (which I couldn't verify with internet research)...I guess I figured it was offering the same or similar memory foam mattresses for much less until word of mouth spread. Who knows? But since the reviewers were verified buyers of the mattress I knew I could trust them to be honest.

There are now a few negative reviews about this mattress, which are surprising to me. Of course you will sink in more when sitting on this mattress...that's because your body's weight isn't distributed across more surface area. It's the same as with a spring mattress. I would not say this mattress is too soft or too hard. There was indeed a smell when I first unrolled the compressed mattress, but it had completely dissipated in a couple hours as the mattress rose up and decompressed. I don't know why others had such negative experiences in that regard.

I like that this mattress is made in the US, and I also appreciated the CertiPUR seal. In case you're not sure what that means, it certifies that the polyurethane foam is made without ozone-depleting materials, without mercury, without lead, without formaldehyde...google CertiPUR for more information. It's a really good thing that helped me choose this mattress. I liked the different layers and the design made sense. I liked the natural bamboo. I liked the positive reviews. Though I couldn't find much info online about Brentwood Well-Being, I decided to give it a shot and buy myself this mattress.

What a great decision! The mattress arrived rolled and compressed as shown in the image, and once I unrolled it onto the bed frame, it really only took a couple of hours to "inflate" and return to its form. Sleeping on it is really great, from the very first night! I was surprised how well it absorbed motion. On a spring mattress, when one person changes position the whole bed can bounce and jostle the other person who's trying to sleep. It's totally different with memory foam...there's hardly any motion at all for the other person when changing positions! That makes for a more peaceful uninterrupted night of sleep. The foam is firm but not too firm, and I like how you sort of sink into it and it conforms to the body.

Now one thing I'd read about memory foam is that it can be sensitive to temperature. Like, if the room is above 75 degrees, the memory foam will actually be softer and you'll sink into it more. (Maybe the people whose reviews said it's too soft live in warmer climates?) I'm not sure if that's true yet, having bought the mattress in the winter, so we'll have to see if that's the case when Seattle springtime rolls around. (I don't turn up the heat high enough to test it in the winter.) I suppose it would be fine to sink in a little more when the weather and the room are warmer...I'm just hoping it's not so extreme that it becomes hard to roll over or change positions. I guess I'll have to update my review if I feel any effects like that.

Overall this mattress is a great value! Very comfortable, and an awesome price compared to other memory foam mattresses out there. I'm glad I took a shot in trusting a company I didn't know much about in this case, and I'm grateful to the other reviewers here that helped me decide to give this mattress a shot. No regrets whatsover, and I totally recommend it!

Amazing!

I took a gamble & decided to try out another mattress from Amazon and the brand seemed to be getting good reviews so I went ahead and got myself this 10 inch gel memory foam mattress.

The packaging upon arrival was less than spectacular; dented, ripped and tape not all securely holding together but the manufacturer did a good job with all the plastic inside. The bed was quite heavier than I expected and we needed two people to remove it from the box.

The instructions are self explanatory, just cut it out of the plastic and let it expand. From my past experience, it wouldn't expand no where close to what was described initially but it was 10 inches right out of the plastic so kudos to Brentwood Homes for keeping it real.

The bed is a quite comfortable, a good medium between soft and firm. I'll update the review if anything changes about how I feel about the comfort of sleeping on it. But so far it was a great investment for not a lot of money.

I know what you're thinking, because I was thinking it too.

Okay, lets be real. A $300 mattress rolled up in a box sent to you by a company you've probably never heard of before gives you hesitation. I wish I made the discovery sooner! If you are looking for a new mattress, just stop here. You owe it to yourself.

My girlfriend and I were in desperate need of a new mattress as mine was so warped, waking up in the morning felt bad, but not bad enough for the light bulb to appear over my head and say, "Change your mattress" right away. The thought of dropping $800 or more for bedding just stinks, but upon discovery of a serious shoulder-dislocating warp in one side of the mattress, that light bulb finally went off. So, we popped on Amazon for "thuheckufit" to browse, and upon further reviews of the Brentwood memory foam series of mattresses, we couldn't pass it up. It was worth the risk at the price. The only negative reviews seems to be from a very select few mattresses that refuse to deflate to size, leaving a consumer with a mattress they have to return by mail.
We purchased the full sized as we aren't big people and had a box spring for it anyway. The mattress came in the time table promised, and there it was, in a box. I unpacked it, and within 6 hours it seemed to have taken to its full 11'' promised. It's a tad firm, but supportive and very comfortable. I like the idea of a firmer foam, it gives me the sensation it will last. You do sink in a bit too, so don't be too afraid of the "firm" word if you prefer a softer bedding. Overall it is a nice mix between soft and firm. Perhaps the 10'' would be a little softer? I'd ask the seller as I can only speak for this one.
One complaint I read was the heat from a memory foam mattress can be a drag, the gel must work because there's zero problems with that so far. Neither of us have noticed a temperature difference in comparison to my older pillow top, spring loaded mattress.
I am SO impressed with the quality of the mattress, I've made my boss jealous who just so happened to be one of the "Sheeple" that dropped well over $1000 for memory foam bedding (that he sweats in). Everything is soft to the touch. The bamboo cover is soft and has a great feeling of quality. The first night gave a faint smell of "new space foam", but alas, like a new car smell, it left quickly.
YOU DO NOT HAVE TO PAY BIG BUCKS TO SLEEP COMFORTABLY!! I can't comment on the longevity as it has only been the first week, but I have a great feeling I won't be disappointed. Even if it only lasts 5-6 years, $300 bucks for a mattress isn't going to hurt my feelings. Thus far, our sleep is better, and I haven't had any strange pains waking up. I feel better. I recommend this product to anyone, and will hopefully be sending everyone at Brentwood and Sleepshop some business.

Highly Recommended American Product!

Wish I had purchased this item long ago. I have not had a single issue with any body aches since using it. Very comfortable. Great price, quality materials, and best yet it was MADE IN AMERICA!!!!!!.

Browse Loom And Leaf Customer Reviews

Want a great mattress from a great company? Your search is over. - Bron M

Wonderful mattress at a very good price. Today or is about value. If you value a great mattress at a very good price with an industry leading warranty and unparalleled customer service you need not look any further. I did extensive research and decided on a Saatva mattress. Loom and Lead to be exact. Expertly made and uncompromising comfort. Love it. Delivered to my home and placed in my bedroom with the security of a fantastic money back guarantee. These folks don't just talk the talk - they walk the walk. If you are highly satisfied they aren't. I simply can't say enough about the great mattress and the outstanding customer service.

Outstanding with a caveat. - kevn

For the value this is a really good mattress. I'm a side sleeper and I can sleep well on our Cal. King. When this mattress is done, you're the first place I'm coming back to. The ONLY thing I would ask you to either upgrade or leave as an option is firm support on the mattress edge. You can't sit on the edge as there is minimal support there. That is my only wish as an upgrade for the future. Otherwise my wife and I are quite satisfied.

I could not be more pleased - J Michael w

The value of their products cannot be surpassed. The quality is excellent. We ordered a queen mattress and then adjusted our order to include the adjustable base. Making the change was effortless thanks to their great customer service. The installers were efficient, professional and kind. We love the bed. I'll never buy a mattress from another source.

Didn't work for me, but... - Brian P

I gave this a shot after herniating two discs in my back. Felt great for the first couple of months, but then my back pain returned. I found out, contrary to my original belief, that I need a soft mattress. My wife loved the mattress, but unfortunately I was the problem. Customer service was excellent at handling the return, which is part of still giving the high rating, despite it not working for me. I normally don't do reviews, but I was so impressed with their professionalism that I couldn't not comment on that. It is worth it, even if you're hesitant, to try this company out!

Best mattress ever!! - Greer S

This mattress in wonderful. The minute my head hits the pillow, I'm gone. Even if I just lay on it too relax after work, I'm out like a light. I, like others, looked at Tempurpedic, but there is no way I'm ever gonna pay 4 grand for a mattress. Besides, the guy at the local store was kinda uppity when I told him I wanted to compare.

Anyway, it's been a wonderful 5 months with not a backache or sore shoulder. This thing is the best investment I ever made in a bed. From box springs to inner springs to waterbeds (2) to pillow-top to this and this is the best I have ever found.

Extraordinary! I slept uninterrupted for seven hours. - Susan Becraft

I’ve had chronic insomnia since I was a teenager and have tried so many pillows, mattress toppers and mattresses that I could stock a small store. Each one dangled the promise of a good, if not great, night’s sleep. Adding to my poor sleep hygiene is a neuromuscular disorder called cervical dystonia. This condition causes certain muscles in my neck, shoulder and upper back to be in complete, non-stop spasm. Think of a charley horse that will not release. I take strong meds for the pain, having exhausted traditional treatment protocols, but between dystonia and a brain that is in overdrive, it’s the wonder I sleep at all.

Purely by accident, I discovered Loom and Leaf. The name was so catchy that I investigated further. I had no interest in buying a mattress in a bag because most sounded like glorified mattress toppers. And not only would my Loom and Leaf be delivered and installed, but also my old mattress would be removed for a small fee. I was almost sold before checking out the mattress!

The side-by-side comparison to the Tempurpedic mattress sold me. I had tried the Tempurpedic for a weekend at a friend’s house and loved it, but I couldn’t wrap my head around the high price. Nevertheless, I was prepared to purchase one before I saw the Loom and Leaf ad. You sold me within an afternoon after I read articles not only about your products, but also articles in financial publications praising your company. Your business model has certainly pleased Wall Street, assuring me that you are not a fly-by-night operation.

To finally get to the point, I slept uninterrupted for eight hours the first night I tried my Loom and Leaf! I was shocked when I looked at the clock. I don’t remember the last time this had happened. Non-insomniacs cannot be expected to understand the frustration of being unable to sleep and probably wondered about my faculties when I talked of nothing but my sleep-filled nigh! I can’t explain how comfortable it is, but I felt like I was nestled in a thin layer of sand. The degree of firmness is perfect (I don’t like a soft mattress), but the mattress has enough give to cushion my body in all the right places. I used my favorite pillow, and to my total surprise, I had almost no pain from the dystonia. I was also under the impression that since the mattress has memory foam, I would see an outline of my body after I got out of bed (like a crime scene diagram!). Somehow the mattress finds your sweet spot no matter where you lie.

This was not a one-night wonder. I continue to sleep well after having the Loom and Leaf for five weeks. Believe it or not, I used to dread getting into bed because I knew I would either toss and turn all night or surrender to a good book. I am spreading the word not only to friends, but also to my doctors, one of whom has done her best to help me. What I emphasize, aside from my ability to sleep, is that my Loom and Leaf looks like a regular mattress and sits atop my box springs. No new bedding is required. Yes, one can spend less money, but I would never subject my bad neck and upper back to a “mattress” that has been rolled into a bag. And the major appeal to friends? Removal of the old mattress at a reasonable price. You have done everything right to make Loom and Leaf a big success - an excellent product, the side-by-side comparison and outstanding customer service.

All I can say in conclusion is THANK YOU!!!

Best nights of sleep in years! - Ginger P

So happy with my mattress.
From order to set up & delivery, 5 stars

Postpartum Life-Saver! - Jensen P

After having my first child, I started researching mattress toxicity as well as comfort measures for back pain. When my child was a young nursling, she would cosleep with using our awful innerspring mattress that was wreaking havoc on my back. I was concerned about safety in addition to being fed up with the back pain. I found Loom and Leaf and will never look back. I am excited to get into bed every night. I ordered the softer model and both my husband and I love it. I rate the customer service, product quality, shipping, and price all with 5 stars. This is a great company with a terrific product. Now I am pregnant with my second and my sleep quality is so much better than with my first. I am comfortable, breath easy, and rest well knowing that we are sleeping on a safe mattress. It really does feel luxurious for a fraction of the price. Also, the no-risk trial policy made my husband happy.

My first night sleeping on L&L mattress was heavenly - Joanne M

I have the memory foam mattress and the mattress surpassed my expectations. Every day before I bought this mattress II woke up feeling like an old lady with back and body aches. My first night on this mattress, I woke up feeling great. It is hard to describe but I feel like I am sleeping on a cloud I bought the queen mattress at $1099. People said to me, why take a chance buying a mattress on line, but really it is the best way, as I read the reviews, and can only agree with all the positive reviews. Going to a store, how can you figure out which is the best mattress by laying on it for a minute or so. I also paid a little extra to get two separate box springs which makes it so easy if you have to move. Can't rave enough about this mattress.

Returned online competitor bed and bought Loom and Leaf. Extremely Happy! - Brandon B

I tried to save a hundred dollars and buy a competing online bed. Big mistake. We got it, waited for it to break in, and it never got more comfortable. That bed cost $1499. Loom and a Leaf cost $1598 (king size) after the delivery. I wished I had just spent the extra hundred initially and got a better quality bed like the Loom and Leaf.

Coming from a very expensive Tempurpedic, we needed something at least comparable to that quality. Loom and Leaf exceeded our expectations. In fact, it feels even better than our Tempurpedic. My wife and I both have serious back issues with my wife having had back surgery in recent years. She is VERYYYyYY particular when it comes to beds. She and I have never slept better than we have with Loom and Leaf. It supports our backs well with the special quilting in the middle third of the bed. We were both used to sleeping hot on our Tempurpedic. Not so with Loom and Leaf. With it being all memory foam, we anticipated some heat retention issues. I’m still waiting for it. It has not happened. We sleep very comfortably with the cooling features of the foam.

Trust me, there is a difference in quality with this vs a bed in a box. I can say that conclusively from first hand experience. Before making the Loom and Leaf purchase, I was able to visit a store that had 15 different types of online beds in their showroom to test out (Casper, Purple, Tuft and Needle, Leesa, Tuck, etc.). Most of the other mattress seemed to bottom out on me. I’m 6’1” 190 so I was surprised out how unsupportive they were. After being unsatisfied with that entire selection and refusing to pay $5000 for a cooling mattress in stores, I decided to try the one bed that was not available for me to test out, Loom and Leaf. We got the relaxed firm and it is wonderful. I would compare it to the firmer cloud or softer medium firmness from Tempurpedic. That being said, the quilting on top provides such a better feel on the Loom and Leaf. The delivery was simple, I didn’t have to unwrap it and carry a 100 pound box upstairs like I did with my previous mattress. The delivery was easy and the mattress was able to be laid on right away.

We couldn’t be happier. We are both average size people with a history of back issues. It has worked so well for us. Trust me, spend a couple hundred more dollars above the other competitors and pick up this mattress. You are spending a third of your life on this for the next 8-10 years. Don’t skimp. It’s not worth the hassle of losing a good nights sleep. We, for the first time, are sleeping through the night without waking up to toss and turn repeatedly. Thanks Loom and Leaf!

Just received our Loom and Leaf Relaxed firm Monday - Edward C

The delivery men were efficient and set it up was done in a timely manner. The frame was not needed and we were given a credit for the bed frame. The only mistake we made was the foundation or box spring we ordered was too high for our bed frame, when I called to the return the larger box spring for the smaller box spring, the company had no problem with the return, But you have to pay a $99.00 delivery free for the new box spring. My wife and I decided to wait at least 30-60 days to make the decision to return the box spring and mattress.We wanted to make sure we liked the mattress as well, in case we had to return both box spring and mattress for a different model. The company was good and welcomed that decision due to the fact if we traded both it will still cost a $99.00 delivery charge

Love is an understatement. - Charlotte T

Hank & I have been together for just over 6 months, and it really has been #loveatfirstsleep. He is firm, but at the same time soft. I miss him whenever I am away. I am basically Goldilocks, and Hank is just right. (By the way, Hank is my Queen, relaxed Firm bed. Yes, I love my mattress so much, that I named him.) I see a chiropractor regularly, and the bed has helped wonders!

Best sleep in 17 years - Anson M

We ordered the Luxury Firm online 10 days ago and it arrived 3 days ago. Let me start by saying this is the perfect mattress, WOW! This is our first time buying a Memory Foam mattress, what a GREAT decision we made. Saatva Loom and Leaf customer service is impeccable (customer first for sure) easy online purchase and we called Loom and Leaf just to confirm our Queen mattress everything was all set, with an online confirmation. Three days later we got a phone call from the delivery company confirming our home address. The white glove delivery service was SUPER OUTSTANDING, they were patient and professional (CLEAN) that we even gave them a TIP$. Loom and Leaf, thank you for having a great product. Readers please don't be worried about buying online, Loom and Leaf is there to help the consumer, remember customer first...TRUST LOOM AND LEAF!

Love this Mattress and customer service. - Alan S

After 20 years on a latex mattress with a added memory foam topper, we decided that the time had come to purchase a new mattress. I was very hesitant about buying a mattress online but the reviews were what drove my confidence. I went into our local RC Willey and tried out Tempurpedic but could not swallow the price, I really wanted to buy a Mattress not a car, crazy bananas they were expensive. I can say that I feel that Loom and Leaf is well worth the price they ask for it compared to what I looked at down at the Department Stores. The first thing I noticed over the Tempurpedic was the cover and the quality, this is a well made product. I first laid down on it and knew we had made a wonderful choice. The delivery company was not very communicative and the time was 2 hours past my latest delivery window but Loom and Leaf was (very) helpful to follow through and resolve that and get them to my house. You need to separate this review from a little frustration on delivery because the Mattress is wonderful and overall I still give the experience and the Mattress Five stars. My back can't wait to go to bed tonight!

The BEST mattress on the planet! - or at least in my universe. - Julia A

By far the best mattress I have ever slept on!
We already had a "high quality" mattress I got to where I couldn't sleep in the bed due to hip pain and often found myself sleeping on the couch. After a lot of research we ordered the Loom and Leaf soft and it is AMAZING!! I waited to write this review a year later and it is still AMAZING!!
We are hesitate to stay at a hotel or time away because nothing compares to our bed at home.

You Will Love It - John & Becky P

Wow, we are impressed! It was very easy to order our mattress on this website. Soon after we began o get emails letting us know what to expect next. We got word that the mattress was ready earlier than expected. We got a call to confirm a delivery date. The delivery guys showed up a little earlier than expected and did a great job setting our new bed up. We bought the Relaxed Firm mattress. Last night was our first night sleeping on it. We love it! We slept great the first night which I didn't expect. To best explain this mattress, It feels comfortably soft to the body but very supportive. And best of all, my lower back wasn't killing me when I got up, which is why we were shopping for a new bed.
Thanks Saatva

Good Quality - Greg R

I am pleased with this mattress. I considered the Beautyrest Black Hybrid product before this one, but balked a bit at the $3,000+ price for a king. I decided to try the "Luxury Firm" option, because I was curious what you could get as a direct from manufacturer product. I wished there was no cost for delivery, and was not excited about the $30ish dollar haul away fee for the existing mattress, but I suppose that this is in an effort to keep costs down, which is the point.

While I was nervous about buying a mattress online; however, when it arrived I was happy that the quality appears to be very high. I bought the foundation and the mattress, and the fit and finish was top shelf. Because of the materials indicated and the fact that there was zero "Off-gassing" upon setup, it helped me feel like we were not breathing volatile chemicals for a few days after unpacking.

I came from an Aireloom mattress that was definitely plush, so there was a slight adjustment. Not to say that I had any difficulty sleeping from day 1, but the sleep quality improved over a few days and starting sleeping very well after 3 days.

If you are coming from a traditional mattress, you will notice that the Luxury Firm is not soft and bouncy, but neither is it "hard". It provides immediate resistance when you lay down that doesn't 'give' easily, but you wouldn't describe it as hard, just not spongy or bouncy. You will not sink deeply into the mattress, but it will feel comfortable. It just feels substantial.

My wife and I usually sleep hot, and feel this mattress dissipates heat very well.

We were seeking a more supportive, firmer mattress, so this fit our bill perfectly. Previous to this purchase I equated Firm to equal Hard; however, I now understand that Firm can be comfortable.

Just be sure that you are actually looking for a FIRM mattress, and not just one that is MORE firm than a soft mattress you have now. We are side sleepers, and this is about as firm as I'd want it to be.

Overall, very pleased and would recommend to others to try. I do feel like I received a not only a good, comfortable product, but a very good value. Saving thousands of dollars will definitely help you sleep better.

Side, back, and stomach sleepers - R G

We just took delivery of our L and L bed two days ago. We were trepidatious--the specs were great, but ordering a bed we had never tried out seemed risky. There also seemed on Amazon, and elsewhere, to be a wide range of reviews about this bed. One claimed the bed arrived with a "made in China" tag and smelled of cigarette smoke. It ultimately became impossible to tell which reviews were genuine and which were not. This is one reason why I wanted to write our own real review. I spent at least an hour texting with customer service before we purchased, and then again, in a detailed query about L and L's great warranty. I was really impressed by customer service all the way around. Delivery was early--though other reviewers have inexplicably reported long delays. As soon as the bed was set up, I tested it out and was delighted. My husband came home and had the same response. The bed is a wonderful firm/soft--supportive in just the right way. We are only 2 nights in, but we couldn't be happier about L and L's transparency (we found that shopping at our local mattress store was like shopping for a used car--prices were changed constantly--and I felt like we were being charged a huge markup for the beds we were vaguely interested in), the quality of the product, and the warranty. Everyone is different in regard to mattress preference, but I urge interested buyers to steer clear of reviews, trust your communication with customer service, and try out one of these great beds!

Wow! Just plain wow! - Patricia Q.

From the quality materials, attentive customer service and the white glove delivery service, this is a superb bedding set. Incredibly comfortable. Just plain wow!

Love it - Jen S

I bought the mattress close to a year ago. And it has been the best investment ever. I sleep wonderfully almost every night (when my dog doesn't take over most of the sleep space). I range from a stomach to side sleeper, and am always comfortable no matter the position. I had been looking for an affordable and eco-friendly bed for some time and was so excited to find Loom & Leaf. I've recommended this bed to friends, who also bought and loved. Could be more pleased.

Buy it! You won't regret it! - Tracy F

After years and hours of trying mattresses in stores and even an inhome trial and two awful mattresses, I came across this company and mattress online. First the customer service was prompt and helpful as I had a few questions after reading about the mattress. Then when I decided to buy it, SO easy and fast. I ordered it on my phone in a matter of minutes. And the price was very inexpensive. The delivery service gave me a delivery date and they showed up on the day a little earlier than scheduled. This mattress looks beautiful and so expensive! I couldn't believe it. It was delivered with no damage and no dirt. And oh my god when I first lay down on it I melted! The first comfortable mattress in years! As I suffer from lower back pain and have a difficult time finding a mattress to support my lower back while being comfortable for the rest of my joints. And this mattress did it all! And I'm happy to say six months later I'm still getting a great night sleep with no back pain.

Mattress - Cleophus c

Man what a great mattress I'm very happy with this product. It light but heavy and firm but soft the longer you lay on it the better it fill to me. I'm looking for some bed clothes for it now. The co told me that they are coming out with their own line of cloth for their beds I cant wait to get some thanks.

Extremely Disappointed! - Jeff K

After doing a great deal of research and deciding on what I believed to be the best choice in the Loom and Leaf, we never received our mattress thanks to the delivery partner L&L chose to entrust our mattress to. To make a long story shorter, the delivery "company" held our mattress hostage for more than a week before (and only after I called L&L to inquire as to the whereabouts of the mattress) they called a day after L&L said that they would to arrange delivery. They promptly told me the day and time that they would deliver, never asking to arrange anything, just dictating the delivery. I told them that I was not available on that day, but had several others available, and was told that they would call back the following week to arrange delivery. Well, I did rearrange my schedule to meet theirs, and received a mattress that was damaged and soiled (surely not because it was kept buried within their over stuffed warehouse for over a week). We refused the mattress, called L&L and I must say that the L&L representatives were very nice, apologetic, and asked for a second chance - even refunding the shipping fee and a portion of the mattress cost. L&L made us a new mattress and once again sent it to the same delivery "company". Well, again, no word about it for quite some time until I called L&L to inquire. I was informed that the delivery "company" would call the next day to arrange a day and time, and even that they would be flexible as they need to get it to us in a timely manner. When they called it was only to head down the same road at the first time. Got a call at 11:30 in the morning and told that they will deliver the next day in the afternoon - so we were expected to rearrange our busy schedules to accommodate the delivery folks. I offered an alternative day for later in the week, and was told that that wasn't possible for them, and they they'd call next week to see about delivery later. I happened to ask how long they have had this second mattress in their possession and was told that they have had it over a week by this time (again, stuffed into their warehouse getting damaged). I told them to keep it - called L&L where I was again treated with respect and understanding. They tried to call the shipping manager to get it delivered, but to no avail. L&L promptly refunded my money and now I'm mattress shopping again. Not only did L&L lose my business, but others as well as many of our coworkers were anxious to see how we liked the mattress. Since the shipping partners are the face of L&L, I don't have a good impression of them now. I appreciate the customer service that L&L provided, however better vetting of their delivery partners is warranted. If I find that L&L finds a competent, customer centric delivery partner before we purchase another mattress, I might be persuaded to give them a try again, but we'll see. For now, anyone in the El Paso area looking should be wary.

Beyond Comfortable and AWESOME customer service - Andrea V

We are in LOVE with this mattress.
King relaxed firm: the comfort level is so good it's an entire experience. Yes it is as/more comfortable than those expensive memory foam mattresses we tested out at the store...this is a far better value!

My concerns were motion transfer and support. I am kind of the Princess and the pea if you remember that story.

Because I am a really light sleeper (an understatement) our main concern was buying a mattress that allows both of us to have undisturbed sleep. If you and your partner go to sleep at different times, obviously you don't want to be woken up when they come to bed- but I was always being disturbed on our previous inner spring mattress. It felt like an orca whale was getting into bed with me and the amount of motion would wake me up or make me dizzy like motion sickness. But oh no, this Loom and Leaf mattress is perfect, it's like having your own bed, I never feel my partner moving, it's bliss.

Also a concern was firmness, would it be too soft and I'd just sink in? Not at all, it's perfect.

Positions? We both sleep on back, side and stomach. It's so comfortable in any position.

Customer service: HUGE thank you to the really nice person who called me and made all the arrangements to have my mattress dropped off. He was polite, well spoken, professional and personable. He even went out of his way to deliver my mattress a day earlier than planned because I wanted it in the day we moved in to our new home. The delivery guys were efficient, fast, polite and perhaps the nicest out of all the deliveries I have had to accept since buying a new home (think appliances, furniture..etc!) So Loom and Leaf and Saatva are obviously working with great people.

Thank you, it's been a pleasure and we love this mattress.

Great Matress for the price - Matthew H

I ordered my Loom and Leaf Mattress and received it before it was originally scheduled for delivery. The customer service team was prompt and great. When they delivered the mattress, I ordered the low profile foundation since my bed sits high, however, I still needed the high foundation. I called into customer care the day the mattress was delivered and paid the $99 shipping for them to exchange it. I will say the Customer Service Team is excellent, however, I am not too pleased with the run around between the Customer Service Team and the Delivery Team of the new high profile foundation. Every-time I call into Customer Service they put me on hold to call the delivery team, I was expected a phone call last night or first thing this morning, still have yet to receive a phone call. I will say as far as the mattress itself on the low profile foundation that I have had an awesome night sleep, the mattress is comfortable and cool and it is a great investment for the price, you really can't get a better mattress.

Glad I Did my Homework - Laura T

I did a lot of research of online mattress choices before deciding on the Loom & Leaf. My research showed that a higher percentage of buyers were satisfied with their mattress when buying a Loom & Leaf then when purchasing other online mattresses. I loved the fact that it included home delivery.

I have always been a traditional mattress user, and honestly never cared about the quality of mattress, until I recently began experiencing neck and back pain, and finally attributed it to what I was sleeping on.

I was a little worried that I wouldn't adjust to a memory foam mattress. My first 2 nights sleeping on my Loom & Leaf were heaven, I completely conked out. After this, there was definitely an adjustment period, but knowing that it can often take 30 days to break in a mattress, I settled in to give it time.

I'm glad I did. Going to bed is now one of my supreme joys in life. I wake up every morning so thankful for my bed. I am a very warm-blooded person, and we keep our home at 68 degrees year-round. The Loom & Leaf has never felt warm to me.

I enjoyed good service throughout my experience, but there was one point where I felt my online assistance was copying and pasting answers for me which didn't entirely fit what I was asking. Not a big deal in the overall scheme of things. ;-)

"Heavenly relief atop my Loom and Leaf" - Dan G

In 1990 I had back surgery and was told I need a firm mattress to help my back heal. On a trip to Europe I learned about European Mattresses that don't have springs. On a business trip I stayed at a very nice US hotel that had their brand mattress which was stiff and super comfortable. It too had no springs which makes sense since they eventually wear out and become uncomfortable. I purchased one of the hotel mattresses from the manufacture. Used this mattress for many years which helped my back. When it was time to buy a new mattress this year I was very worried about finding a mattress as good or better then the one I needed to replace. The company I had bought my mattress from had switched foam several times over the years and there was no way to try it locally and was told the state the mattress was made in had a no return policy on mattresses.
I started my search on line for mattresses with no springs and found Loom and Leaf. With their policy of around three months of trial and the ability to return it I found that there was nothing to lose with a trial period. The price was well below what some of the top competitors were charging. L and L also had white glove delivery service and removal of the old mattress system.
I got the less firm mattress since my wife and I are side sleepers. I knew the first night that this was what I was looking for. Firm like my old mattress but just enough cushion for complete comfort. The material quality look of the complete set way surpassed my old mattress and exceeded my expectations.
Truly in "Heavenly relief atop my Loom and Leaf."

Could not be happier! - Dotty L

We have been married 47 years and have had many mattresses...this is the best!! First of all, the take away/delivery/set-up was wonderful. For months I have had to sleep with a pillow behind my back and between my legs due to knee and back issues. Not any more, this mattress has me feeling no pain!!!! Thank you, Loom and Leaf for a great product and super customer service.

Very poor response - Jason C

The customer service with this company is very poor. I ordered a Queen relaxed firm mattress and it is a little too soft. I inquired into exchanging for a more firm mattress. I am told that I have to pay an additional $99 delivery fee I order to do this.

Buyer beware!! This is a deceptive practice that you have to pay for another delivery on top of the original delivery. I guess this company would rather you send the old one back and buy from another manufacturer.

I'm very disappointed!!

I Legitimately Say Thank You Every Night - A.

I bought this mattress as a responsible necessity. I did not anticipate how awesome it would make me feel every time I get into it. For realz; this mattress blows every other mattress I have ever owned out of the water. So glad that I stopped my endless research cycle and made a commitment!

Customer Service Review - Charlene B

I have yet to receive my mattress and have waited the 4 hour delivery window (11 AM to 2 PM). I was told that someone would contact me 30 minutes prior to arrival. No one called. I took the initiate to call at called at 1:35 PM, and was told that they would check on the status of my delivery. Ken, the representative, called me back right away to inform me that they would arrive by 2 PM. At 2:15 PM I had not received any notification, so I called back and spoke to Sandy. She again informed me that she would check on the status of my delivery. She called me back and said that "the hub" was aware that they were running late and would be here by 2:30 PM. I asked Sandy who I should call if they do not arrive by 2:30 PM and she advised me not to call back and to give them some "wiggle room". This is unacceptable. I took time off work to be here, and it is 2:30 PM and I am now late for work, and still waiting...

Great Experience - Keith D

Wow, couldn't believe the great experience I had with Loom and Leaf. From on line ordering to delivery and set up it's been the best shopping experience I have had. Top it off with a great product and you have a very satisfied customer. Can't say enough good things about Loom and Leaf by Saatva.

so far... - Barbara

I just ordered today but I feel compelled to tell you how awesome your website is! Very user friendly with the perfect amount of info. So excited to receive my new mattress!

Customer Service: A+ - Michael M

While the mattress did not work out for us due to me being a big guy needing adequate support, and my wife's preference for a plush feeling mattress, I do want to say that Loom & Leaf's customer service is top notch. Our refund request was honored immediately, and they have been a pleasure to deal with.

I am in love - Meridith K

Initially I wanted a tempurpedic but after much research we decided to try loom and leaf--the price point and organic materials were the two main reasons. Wow, after two weeks I am sleeping the best I have slept in years. My husband gets up a lot at night, and this used to wake me every time it seemed. Now, I do not wake and cannot even feel when he gets up out of bed! I love waking feeling refreshed, and I absolutely love this mattress.

Loom and Leaf FIRM Review - Charles B

WE LOVE THIS MATTRESS.....Best service and best bed we have slept on..The firm is perfect and is almost exactly like the Temper-Pedic they compare it to..The cloud was way to soft for us so we went with the FRIM from Loom and Leaf...Great customer service and good communication for delivery and when I will get my bed. This is a great company!!!

Goodbye, back pain! - Jennifer C

We are so happy to have discovered this mattress! I had been suffering from lower back pain for the last several months, and simply couldn't get comfortable during the night. I would toss and turn every 30 minutes or so, leaving both me and my poor husband exhausted by morning. I wanted a TempurPedic but the price tag was not an option for me. When I learned about the Loom and Leaf mattress, I had to give it a shot! And I'm so glad I did! You can truly feel your back being supported, and the mattress just cradles you right in the position you want to lay in. Perfect balance of soft foam and firm support. Sleeps cool, as far as I can tell. And I loved that there was NO odor when it arrived, unlike another brand we had tried previously.

Best Mattress We've Ever Owned - Greg E

Our Loom & Leaf mattress is the first memory foam mattress that my wife and I have ever owned after 36 years of marriage and we are quite pleased with the purchase. I was originally ambivalent about the need for a new mattress; but, my wife has hip and back issues that were driving our search for a new mattress. She said that her sleep experience was much improved at our adult daughters' homes where they have memory foam mattresses. So, after much research, we decided to try a Loom & Leaf "relaxed firm" mattress. After about 90 days, we concluded that the "relaxed firm" comfort level hadn't met our expectations and contacted Loom & Leaf to arrange for a pick-up/refund. The Loom & Leaf rep asked me questions re in what ways the mattress hadn't been satisfactory explaining that she wasn't trying to impede the refund process, but was trying to gain consumer information that might be evaluated for potential product improvement. She said that based upon our reasons for dissatisfaction, she felt that we would find the "firm" comfort level more to our liking. She offered to swap the "relaxed firm" mattress we had originally purchased for a new "firm" one at no charge other than the standard $100 delivery charge. The rep also explained that we would have a new 120 day free trial period with the "firm" mattress. My wife and I agreed to this proposal and we are glad that we did. We've found the comfort level and overall mattress quality to be outstanding as was the delivery/set-up for both mattresses. Additionally, the Loom & Leaf customer service personnel - whether over the phone or via on-line chat - have been very pleasant. We give Loom & Leaf a five-star rating!

Wonderful, amazing!! - Jetzabel Molina

My boyfriend and I decided to buy a new mattress since our old one was killing us. We considered Temperpedic, Casper, original mattress factory serenity but the L&L beat all of them!
I love the color, how firm is, and the fact they were organic and my boyfriend love the memory foam. We both love the price!! We saved 400 bucks compared to the one we almost buy from Original mattress factory 'Serenity'.
The motion transfer is almost inexistence, the mattress doesn't shake our move while rolling around. The mattress is very breathable and not hot like other memory foam mattresses.
I totally love the service, very attentive and informative.
We being sleeping in our awesome L&L firm mattress for a month now. We wake up very well rest, and happy.
We totally recommend it. It's a very good investment.

Very happy with my experience even though I didn't keep the mattress - Carl B

We purchased the relaxed firm mattress and tried it out for 120 days. I've purchased a couple of "bed in a box" type mattresses online in the past and found setting those up to be a bit of a pain. It was also very difficult to achieve the smooth rounded look that you'd expect from from a mattress purchased in a store when you assemble the mattress yourself. My experience with L&L was different and I was immediately impressed by their in-home installation. Having the mattresses delivered and set up was a major convenience and made buying a mattress online feel more like an in-store experience. The mattress was well constructed and just had a very premium look and feel. We're combination side/back/stomach sleepers and found the mattress to be more comfortable in some positions than others. Ultimately we decided to return it and continue the search for a mattress that fit both of our needs. However, I felt compelled to leave a review because L&L continued to provide great customer service even during the return process. A quick phone call is all it took. The customer service manager wanted to make sure I had a good experience despite the return and I received a refund within a week. I would recommend that anyone on the fence about ordering a mattress online through L&L give it a try. It's a high quality mattress with great customer service to back it up.