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Brentwood Home is a fashionable brand of mid-price hybrid mattresses featuring all-natural and eco-friendly materials. They have both all-foam mattresses, latex hybrids, and foam hybrids with layers of pocket coils. Most of their mattresses are GREENGUARD Gold certified, which is one of the toughest third-party emmissions certifications to get. With five different mattresses at a reasonable price for the materials, it is easy to see why customers are excited about these mattresses. Take a look inside.
Hästens is an ultra-luxury brand of mattress that is hand-crafted in Sweden and sticks to the basics of high end natural materials and crafstmanship. The materials used in a Hästens mattress include horsehair, wool, cotton, and other natural materials without the use of latex or memory foam. Customers report feeling invigorated by this mattress, but there were some durability concerns about the top layer -- which can be independently replaced for a fee.
Based on our aggregated reviews and our scoring method, we recommend Brentwood Home in this match up!
See Our Full Review of Brentwood Home
Brentwood Home: 8.9/10
Brentwood Home: 8.8/10
Brentwood Home: 8.8/10
No Back Pain:
Brentwood Home: 8.9/10
Brentwood Home: $399-$1799
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Some sleepers are comfortable with their new beds, but others were not as satisfied with how the mattress made them feel. Despite those that are cozy, this means that these mattresses have lower than average customer satisfaction. Read on below for more information about these mattresses.
Support isn't equal to firmness. Support is great if it aligns the spine and leads to a healthy night's sleep. Unfortunately, these mattresses have some negative feedback around support. Most find the mattress to be comfortable at the beginning, but some customers didn't feel supported well over time.
For folks that sit or lay on the edge of their mattress, edge support is essential. These mattresses do a good job at edge support initially, but some may find that it changes over time.
Mattresses aren't as durable as they used to be. If you are looking for a mattress that will last over 15 years, it is hard thing to find. But, finding a mattress that really is cozy for a long time can save you lots long term. Unfortunately, these mattresses get mixed reviews on durability. Some sleepers don't have any issues, but others report having quicker than average durability problems.
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Making sense of customer satisfaction can be a great guide in finding yourself the right bed, but it isn't that easy. Overall, these mattresses get mixed feedback. Some were entirely satisfied with these mattresses, but others couldn't get comfortable. Read more below to learn more about what customers experience.
All sleepers need a supportive mattress and especially back and stomach sleepers. Even side sleepers need gentle support to make sure their spines are aligned. For most reviewers, these mattresses provide a good amount of support. However, others had problems with the support so if you have a heavy build, make sure to dig into the specifications.
Most find these mattresses to provide good edge support. Those that are heavier may find some dipping close to the edges.
A mattress that has good longevity can save you thousands. But, these days, everything from what you wear to where you sleep are degrading faster. Customers give mixed ratings when it comes to the longevity of these mattresses. These mattresses may last years for you, but others have reported not being as lucky. Make sure to read more about these before purchasing.
Ordered 2 of these for my children to replace their toddler beds. Arrived vacuum packed, and immediately popped up to 9" when the plastic was removed. Took a nap on them myself to test them out. Very comfy and supportive! (Actually as good or better than our $3000 king sized icomfort we bought a couple years ago) Customer service was great when I had questions. I found out they actually hand make the mattresses when you order them, they are not sitting in a warehouse somewhere. Arrived suprisingly fast. And as a bonus on top of all that, the kids love them. Would definitely recommend!View More Reviews
I love it! I'm not sure why so many people posted negative reviews, it is soft and cloud like!! At first touch it is furmish but lay in it and it cuddles you. It came rolled up and vacuum sealed into a box which by the way is super heavy. Two people will have to lift this thing, it is heavy!!! You unroll it and cut off plastic and it poofs up, ours was fully proofed up by like 10 hours. We put it on a frame suggested when buying it and it's been epicly great! I've slept amazing every night since having it, no issues with it at all!
I bought my Queen mattress in 2014. Honestly, the best decision I've ever made in my 20's. The best purchase I ever made online and the best item I ever got from Amazon. I have prime shipping so of course, seamless delivery. I'm buying one of their King mattresses soon and have pretty much told all my friends and family about this mattress. This is not the super fluffy or bouncy mattress, this is a sturdy, contortion mattress that encourages deep sleep and often you don't want to leave in it in the morning. I put this mattress on an old box spring which was a horrible idea. This mattress is best on a sturdy platform or slates. My old box spring had a slope and although it was a slight unlevel, I felt it in my neck. I love the fact that the cover is washable (regular cycle, tumble dry on low heat)....there have been some no staining spills and I'm grateful for that cover. Also, I live on south Florida, nights can be hot. I've found that in the summer to just use 1 cover sheet and no comforter to alleviate the heat that might be harboring in the mattress. This is very effective. I've never had any issues finding sheets to fit it but it's a very deep mattress and adds height to your bed. I like the height it brings to my room. Great investment. I will be selling the mattress for what I originally paid for since the prices have now gone up and still a $200 discount to the future buyer. Oh and this is an honest review and no they didn't offer money, discount, candy or anything for my truthful experience.
I am not happy that the bamboo cover has two small holes with a large snag/fiber bunch protruding, in addition to another cover seam coming un-sewn. I hope that whatever caused the holes did not go through to the mattress but I will be checking that out tonight. I am disappointed, and considering returning the other two I bought along with this queen size (a twin and a full) if they have similar issues.
I will update this review after I take the cover off to look underneath. If whatever caused the tears in the cover did not go through, I would consider a replacement cover if the company would send me one. Hopefully I won't have to return or replace the entire thing.
I initially wrote a good review for this mattress, and for the first nine or ten months it performed well; however, just over a year of ownership now and the mattress has developed permanent depressions around the waist/hip area -- on both sides of the mattress -- which is now causing moderate back pain for both myself and my wife. Rotating the mattress does not alleviate this fault, although we have faithfully followed the mattress maintenance recommendations since day one.
We of course have now been shopping for yet another mattress, and have learned that there are many quality levels for these memory foam mattresses. Average life span on them is * supposed * to be 7 to 10 years, minimum -- and we'd have been glad to get just the 7 years with this one, but if we've got this problem after just one year, there's obviously a serious quality issue with this mattress. We did call the manufacturer but the process to even have them look at the problem is too convoluted to even explain. Suffice it to say we just wasted our money on this mattress, and the "warranty" is essentially nonexistent.
So, in a couple of days our new mattress will be delivered, and this Brentwood Home mattress will be taken to wherever they recycle these type of mattresses. I only hope we've made a better choice with the new one.
I ordered the first mattress and it literally showed up with a blood splotch (see photo). I called Brentwood and the girl who answered the phone didn't even express any concern whatsoever. She did say they'd send me a new cover at no cost should I choose to keep the mattress. Ok, cool. I let it air out for 3 full days and found that the corners were malformed as if they were melted (see photo). Ok fine, they have a great return policy (Brentwood will send someone to your home to pick it up), but alas, they don't extend that same quality of service to Amazon customers - you rely on the Amazon return policy. Ok, fine - I understand that. I called Amazon and spoke with a woman who couldn't understand that BrentWood uses a machine to compress the mattress into a small box and there's no way on EARTH I could get it back in the box. She just kept repeating to me to wrap it in plastic and put it in the box - 3 times (once after putting me on hold for a few mins). She then transferred me to the "Large Package" department and I started from zero with that guy. Same thing - couldn't understand why I couldn't get it back in the box. Until I said the magic phrase, "Not even the Incredible Hulk could get it back in the box" did he understand. Then it took me a while to make him understand that the plastic the mattress was shipped in would no longer fit the mattress now that it's decompressed - it would cover maybe 30% of the mattress. He kept repeating, "Sir, just put the plastic back on". It took me another 5 mins to convince him that it's not MY fault that there's a manufacturing defect, so there's no way I'm spending any money on a roll of plastic to wrap the mattress in. He settled on sending me a prepaid roll of plastic. 34 minutes for all this. It was exasperating. It took 30 minutes to wrap the mattress and I almost broke my back (try it alone sometime!) and the delivery guy calls in a couple days. He didn't seem to want to come up to my apt (5th floor with elevator) so I lugged the mattress down the hall into the elevator by myself. Great pickup service! THAT was fun stuff, I'll tell ya. Since there was only 1 guy in the delivery truck I had to help him load the mattress into the truck. My back LOVED that. So the new mattress arrives in a few days, and there's no blood, but I now see that even after almost a full MONTH the corners on this one are a little malformed as well (not as bad as the first one, but still not square). The corners aren't square as with every other mattress (had a TempurPedic previously). There is NO way on Earth these mattresses are, "Hand-Crafted in our own workshops in Los Angeles". Gel and latex are POURED, my friend. Maybe they hand-sew the tag on or something. Now I'm trying to figure out if I should return this one because 2 corners aren't square and I'm not sure if sheets will fit well in the long-term. One corner of the sheet is threatening to break loose at any moment. There's nothing like a corner of the sheet popping loose in the middle of the night to ruin your night (yes, it's a deep-pocket sheet). It's going to be a major hassle returning it again, so I'm not sure what I'm going to do. Just make sure you look at the mattress cover THOROUGHLY and make sure your corners are SQUARE (after decompressing for 3 full days). Otherwise, the mattress DOES feel great I must say. You sink in a little but it's a great feeling and overall feels fantastic. The sides of the mattress have no "edge control" at ALL. Some other mattresses fortify the edges so you don't roll off the edge, or so that when you sit on the side of the bed to tie your shoes or put on your slippers you don't fall off the bed. Well.... you WILL start to slide down. You can't sit on the side of this mattress. My last mattress held steady when you sat on the side. I feel silly because I did TONS of research and settled on BrentWood. I've receive a questionnaire from almost EVERY seller on Amazon after making a purchase - I now know why I never received one from BrentWood!
Comfortable mattress so far. It's firm but not to firm and I'm sleeping well. My husband is 6'2", 210 and sleep about 50% on his side with no issues or pain. My previous mattress had a gel pad on top but I still had pain in my hips and shoulders. The gel seems to work as I sleep hot typically but not with this. For the money we are satisfied with this purchase.
Buying a mattress online is not something I ever thought I would do. We were sleeping on $850 Simmons Beautyrest spring mattress that we both hated. We woke up with back aches everyday and I can't remember the last time I slept through the night. I always thought I had insomnia or some kind of sleep disorder. Seriously, I would wake up at least 5 times during the night. Decided to go for the Brentwood mattress and I am glad I did. Less than $400 for a king... You can't beat that price in a mattress store. Mattress was delivered in a large box at about 63 lbs. Me, a 5'2 woman was able to get this mattress upstairs and set it up myself. There was only a slight smell but nothing like the pillows I have bought from Costco. Coming from a soft spring mattress this to me felt firm. It is considered medium firm but I find it to be firm but very comfortable. Love the cool gel, it sleeps cooler than our other mattress. Don't be fooled by the price it is a great mattress. My sister has a Tempurpedic and I think Brentwood is just as good.
THIS MEMORY FOAM BED
I was very happy with the mattress when I got it. Eight months later it's shot. I expected it to last longer than that. There is a big flat area in the middle.
This mattress appears to be of excellent build quality and arrived without any damage. I especially liked that there was no bad smell which can't be said of many/most other manufactures. My wife and I both like a mattress that is firm, yet yielding. This was not that mattress. For us, the mattress is too soft. For instance, if we lay on our backs (not our normal position) the bed is fine but we both sink deeply in to the mattress. My wife is only 115 lbs so our weight is not the problem. If I lay on my side, my hip and should will hurt in the morning.
I would classify this mattress as medium to medium-soft firmness.
This is the story of the princess and the pea. You may have read about her. She's the world's lightest sleeper. Too much noise, too little, too hot, too cold, too many pillows, not enough. Her body will find just about any excuse to not get a good night's sleep. Even 7 mattresses stacked up high couldn't hide the pea laying under the first. So when it comes to her beauty rest, not just any old mattress will do.
Flash back to 1988, when her parents bought a brand new spring mattress for their brand new suburban home. Now flash forward to 2014, when that same spring mattress has somehow meandered into her old room. The princess was back at the castle for a few months before moving on to greater and greener lands, and she had a job to do and a good night's sleep before waking up at 6 and teaching the kingdom's youth how to decide when and when not to use a semicolon (when in doubt, don't use it). One night, restless, two night, restless. Every night a restless sleep on the mattress before time. Waking up looking like a cartoon character crushed by an anvil was not what princess was hoping for, and that's on the nights she got any sleep.
Well this simply would not do.
So the queen and the princess went to the kingdom's local mattress store. "$800," the market man said. "$800 for a decent memory foam. And you have to buy a set." But. The princess did not need a new box spring. She simply needed a new mattress. And spring mattresses were not her cup of tea. She wanted a memory foam. Firm but comfortable. Breathable so she didn't overheat. She didn't think this too much a request, but she also did not intend to pay $800. She was a princess on a budget, you see.
So she turned to her trust knight, Amazon.com. Alas! The other townspeople spoke highly of a particular memory foam that would show up right at her door, and for a fraction of the price. This risk-taking princess couldn't resist.
It showed up at the castle door in a small box, not fit for a large mattress. She unwrapped it and it inflated before her eyes (after she followed the included care instructions). Could it be? Was this princess about to get a decent night sleep? One night, no insomnia, two nights, waking up feeling rested, body and mind. Could it be?
But so it was. After months of sleeping on this "bargain" mattress that arrived via horse (or UPS, whatever), the mattress remained firm but comfortable. No night sweats, no stickiness. Inducing of a good night's sleep. Insomnia at bay. Heck, there may even be a pea buried underneath it, but the delicate princess wouldn't be able to tell.
I love this mattress, I wake up every morning feeling relaxed and good, no back pain anymore, no feeling of sleeping on stones. It arrived conveniently packed and after we unfolded it, it took a couple of hours for the mattress to reach its full height.It has zipped cover that can be washed, but the most important thing is how nice it feels to sleep on it, not too soft, not too firm, exactly what is needed for a good sleep. I highly recommend it to everybody who wants a good mattress for deep relaxed sleep.
I was a little leery of purchasing a mattress on Amazon, but the local brick and mortar stores are so expensive, and I never really feel like I get to browse and look at the selection because a high pressure salesman follows me around, chattering away all the while. The FedEx lady delivered my king size Brentwood mattress. It was in a long, rather thin box. You would never have dreamed a mattress was inside. We took the mattress out of the box, set it on the bed frame and cleared away the plastic seal. It was almost like something from "I Love Lucy." I'm thinking of the episode where she tries to bake a loaf of bread and it pops out of the oven and stretches across the room. Once we took the plastic off, the mattress expanded and quickly! It was something to behold. We let it sit for 48 hours so it could expand completely. However, I think we could have slept on it the first day. The bed is different from a box spring coil mattress. It will take you a night or two to get used to it. It's like sleeping on a big firm marshmallow. The bed doesn't sleep hot. In fact, the gel does a good job of keeping the mattress cool. I am very satisfied with this purchase.
So I've been sleeping on this mattress for roughly ten months now. From the other mattresses I've owned, this one is the best so far. Before I bought this I was sleeping on a hand-me-down sleep number that was horrible on my back. This one sleeps like a cloud compared to that. I would consider this mattress to be on the firm side but it has give to it which I really like and need. However on hot days it doesn't help cool you, I would say it almost feels like it holds your body heat during some of the hottest nights from this past summer, it's really the only down side I've found with this mattress.
I will say when I do need a new mattress I will go back with another mattress made like this.
I have had this bed for a few weeks now and must admit we really like it. I bought it for our cottage and it very closely compares to the iComfort I have at home (that we also love, but paid over $1500 for). Set up was fun and the "odor" some people talk about was kinda a new car smell and was gone by night time. I will say I think it softened up a bit over a week. It is just sitting on a plywood base on top of an old refinished waterbed frame that has drawers, no box spring. I have shoulder problems and can find a comfortable position much better with a memory foam mattress and this works perfectly. It is slightly firmer than my serta but not too firm as the wife cant stand a firm mattress and she has told multiple friends how much she likes this mattress. We purchased this to replace a bobopedic that we both absolutely hated and had to use a 2" foam topper for it to even be bearable. I have also purchased 2 best price mattresses from amazon for my teens (who love them and I also recommend) but decided to go with this for my wife & I because its MADE IN USA and has a better warranty so I hope it will last us longer. This mattress feels more supportive than the "best price" ones we have but I assume its because this is 13" thick vs the others which are 8" & 10".
Its only a few weeks old but I am very pleased with its initial quality & comfort. As with any mattress time will tell when it comes to quality but I have high hopes for this and would totally recommend it.
UPDATE: Have had this over a year now and still find it as comfortable as it was when we first got it. I have recommended this brand to others and all have been happy with it.
This Mattress = Heaven.
My Story: Fist off, I will say that I am that person that generally won't buy a large or important purchase online without some kind of reassurance that I'm making the right decision. Especially a mattress! I would prefer to go to a store and lay on my potential bed. The thought of trying to return such a large item just seems like more of a pain and honestly gave me anxiety.
About 8 years ago I bought a Simmons Beautyrest (innerspring mattress- firm pillowtop) and loved it for about 6 years. Slowly, however, my mattress began to sag where I laid, which left a nice hump in the middle and was basically so uncomfortable that I would toss and turn every night. My neck and back were in pain. I was going to the chiropractor 2-3x's a week. I was fed up! My mattress was costing me money.
My boyfriend and I moved in together so I gave my mattress away and we resorted to sleeping on his (another innerspring mattress-very firm not pillowtop). For nearly a month I kept trying to make it work but I would wake up every morning more tired and grumpy than I was prior to going to bed. My ENTIRE body would feel like I was tossed into a dryer and even with 8 hours of "sleep" I would feel like I was only getting 2. I could literally feel him shake his foot at night and every single movement would wake me up. I was never completing a sleep cycle and I was....well not nice.
Fast Forward: I began searching for a mattress at about two weeks of sleep deprivation. One of the big box stores was our first stop. Needless to say: I left with a purchase order for a $4000 mattress (mixed innerspring/memory foam) and a new credit card. I tossed and turned all night, sick to my stomach thinking ...why did I just spend so much on this mattress??? I FELT TAKEN! I was sick to my stomach. Unfortunately, this was the only mattress that was even comfortable to me in the store and after extensive online research, one of the few I felt had what I needed. In the end I returned it DUE TO COST.
My Search Began Again: through more online searching I came across Saatva mattresses. I was hooked. Yet, I began thinking...another innerspring/memory foam combo? Although, a fraction of the price of my original purchase. My pocketbook still wasn't sold. The more I read about: motion transfer, dust mite protection, the best mattresses to help with back pain ...I soon realized an all memory foam mattress may be what I needed. I came upon Brentwood Home. BINGO! I read so many reviews (on their home site and on amazon) my head hurt ....the price tag was less that I was expecting to spend and everyone seemed to love their bed...I needed one and NOW. I chose to order my mattress from Amazon because with my Prime account I could receive it in two days and in the end spend less that directly from the manufacturer.
Currently: my 13" Bamboo Brentwood Mattress arrived as promised in less than 48 hours at my doorstep (I live on the 3rd floor of a building with no elevator). It was in a large box which wasn't too hard to manhandle at least into the bedroom ( I would recommend bringing it into the room you are going to use it in prior to opening the box). After unpacking the mattress it expanded well enough within 6 hours and the minute smell that it did have was gone. I slept in it that evening. It was like heaven . So soft, yet firm at the same time. I felt like I was in a marshmellow that hugged every inch of my body. I'm 5'9" 135lbs. I woke up the next morning with absolutely no pain and very well rested. I am now recommending this mattress to everyone that I know. If you have been in pain, get woken up a lot by your significant other, or simply just need a new mattress TRY THIS ONE! YOU WILL LOVE IT! I also bought a metal frame http://www.amazon.com/gp/product/B006MIUM20?psc=1&redirect=true&ref_=oh_aui_detailpage_o04_s00 and mattress protector http://www.amazon.com/gp/product/B00B1ZRLLY?psc=1&redirect=true&ref_=oh_aui_detailpage_o04_s01 on amazon as well. All in all, they are all exceeding my expectations. You've got to love getting products delivered to our doorstep in two days! Go PRIME!!!
I researched many mattress materials and prices. I rely heavily on reviews so I'm going to tell it straight since the reviewes are very inconsistent. It came in a cardboard box wrapping in Saran and enclosed in a thin plastic bag. It ways 68 pound I have prime and it said it would come on a Friday, changed it to mon it arrived on Friday instead my thin 15 and 20 year old had to drag it in while I was at a doc appt. Once I figured out how to unroll etc., then I found the instructions I an envelope. It wreaked of a chemical smell like acetone, I have asthma so it was a concern. It immediately started expanding and it impressively is already about 5-6 inches taller than my old mattress. I op Ed it at 2 pm today and it's 10 hours later almost at full size. The edges are ad fly at a downward angle but I will update. It's truly a gamble I love it but I'm not happy with the odd angle. Lucky for me I had an air cleaner so I shut the room with it on and the stench is gone. Looks expensive in spite of flaws. I will once again update. Don't take a chance if you aren't available or don't have a helper. The contact info for warranty etc. was included so I didn't have that issue.
This is our 1st memory foam mattress. Was very nervous about buying it online like others without being able to lay on it and test it out. We knew nothing about memory foam mattresses but read alot of reviews and googled alot. My husband is a big man with back issues so we needed something that would work for him. Although I perfer a much firmer mattress my husband likes a softer one, but we decided to give the 13" one a try and pray for the best. When it arrived it was rolled and compressed in a big box which was damaged here and there but no damage to the mattress. We were in the process of moving so we opened it and let it become full the required 48 hours. We have had it now for almost 3 months and I never want to get out of bed lol. I still wish it was a little firmer but I am completely satisfied with this purchase. We will be buying another one in the future for our spare room. I would definitely recommend this mattress.
UPDATE: REVIEW DATE NOW NOVEMBER5, 2015 - Slept on for about a year.
I have to say it is a little too soft for me and my back and neck/shoulders hurt more and more often. I wish I had bought the 10 inch that was firmer. It is really heavy to rotate and does not have handles so you must have two people to turn (unless you are like super strength.) So single people might have to ask a friend of neighbor to help.
I am reviewing this after only having a few days and sleeping on it one day. I will try and update in about 6 months or so as well. Here are some thoughts.
1. They was very little gas off. I didn't smell any in fact. But people were better noses might smell some...? The other three members of my family could not smell any fumes either.
2. It inflated right away. Within minutes.
3. It is SOFT to MEDIUM. The description says it is medium / firm.
4. Wait to order fancy pillow. I love a good pillow. In fact I had just bought new pillows. But with this mattress I find it sort of cradles my whole body slightly and it is more comfortable without a pillow when laying on back. I need a pillow for side sleeping. And even though I slept on my side a fair amount of time this mattress makes sleeping on my back so very comfortable.
The Brentwood was my fifth memory foam bed and one of three currently in my home. Let me start with the positives.
Construction/Appearance - It has a very low VOC profile. I allowed a week for it to fully expand and air out in the garage. But it wasn't really necessary. The bamboo cover looks fairly good and is easily removed. Under the bamboo, the foam layers are encased in a soft cover that would probably be washable as well if it were not stitched on. The foam layers appear to be bonded together with a thermal adhesive of some sort. It's either thermal or the adhesive is causing some minor chemical damage to the foam (see picture).
Comfort - It is incredibly soft. I sat on the edge of the bed and thought I was going to fall off. Lying in the middle I initially thought it was just as comfortable as any of my previous beds with the exception of being a bit soft. Once I got up I realized the mattress is 'soft' because it does not bounce back like my other memory foam mattresses. When you get up, there are divots that linger for quite some time. After the first night sleeping on the Brentwood, I realized I had made a horrible mistake. The Brentwood is the least supportive mattress I have ever owned. Some reviewers call it 'firm'. Those people must think marshmallows are firm. Coincidentally, the Brentwood is best compared to a marshmallow. Unfortunately, marshmallows might make a better bed.
If you like pillow tops or plush mattresses the Brentwood may be a reasonable choice. But every night on this thing has been terrible for me and my wife. We both wake up achy and grumpy. Fortunately, we have other bedrooms so we often sleep elsewhere to avoid the Brentwood. I've been shopping locally for a replacement and EVERY memory foam bed I've tried has been superior to the Brentwood.
I gave it one star for being Made in the USA and another star because Brentwood Home at least offered to replace the bed (if I shipped it back). If I rated the mattress itself, I would give it one star at best. My 2 year-old sleeps like an angel on it but she's the only fan the Brentwood has in our home.
Worst night sleep ever. I was so disappointed in this mattress, with all the good reviews, I was really hoping for something special. Woke up with lower back pain, hip and shoulder pain these are not normal occurrences for me. Also felt like we were rolling off the mattress as the sides did not seem to rise up as high as the center, so there was a downward slope. Our innerspring mattress was a 10 year old Sterns and Foster double pillow top black label. We put it up on a metal foundation http://www.amazon.com/Sleep-Master-Platform-Mattress-Foundation/dp/B006MIVR06/ref=sr_1_2?ie=UTF8&qid=1404910712&sr=8-2&keywords=king+metal+platform
We are hoping that the foundation was a major part of the problem. Took it apart and will be sending it back today, put the mattress on our old Sterns and Foster box springs, will update as to if this helped remedy the problem.
The mattress was not expanding completely around the corners, contacted the Sleep Shop they told me to give it 72 full hours and then take pictures if it didnt resolve. I have added the photo of the corners of the mattress to the image gallery. The sides and corners are still sloping to the point that you feel like you are rolling out of the bed. I will say that taking the metal foundation out and putting it on the box springs did help moderately comfort wise, still not pleased with the mattress and waiting on Sleep Shop to contact me about how to handle a return since the product is clearly defective.
I can't believe this is the same bed in the reviews! My bed is nothing like the description or the reviews! This is the hardest bed I have ever slept on. Definately not med firm to med soft. My husband developed severe hip pain after the first night,which is not normal for him. He gave it a second night, then refused to sleep on it again.I developed hip and shoulder pain. It feels nothing like memory foam, does not have any "memory" to it at all. I had other concerns with the mattress such as the mattress being soiled with debris when opening it. I did contact customer service, but was just basically told "everyone is different". I realize that these types of mattresses sleep differently and you have to give it time to get used to it, but when you wake up hurting so bad you think about taking off work....that's not right. I normally do not order outside of my Prime membership, so I can have a simple return, but with the outstanding reviews I thought I could not go wrong...won't do that again! I would not normally post a negative review on a product such as this because everyone's perception of comfort is different; however, since my experience is nothing like most reviews and the description, I am doing so.
A great "value" mattress -- one of the best mattresses you can buy at this price point, which we are using for a guest room. But ... it is *very* firm. I've noticed that all of the cheaper memory foam mattresses have complaints about being too firm. It might be that a softer, plushier feel requires a more expensive production process for the memory foam. I'm not sure there is any mattress in this price range that'd be much softer. In our main bedroom we sleep on a latex mattress which is incomparably softer and more comfortable and plush than this one, but was $1,600 -- five times the cost. I think it's one of those "you get what you pay for" things. I'd say this mattress is a "buy" and maybe the best product available at its price, but if you're not into firm mattresses you may want to look around a bit first.
The Brentwood 9" Gel Infused HD Memory Foam mattress is a godsend.
To provide a little background, ten years ago my husband insisted that we buy a firm Ikea foam mattress. I hated it, but I let him have his way. I am a side/stomach combo sleeper, and so I often wake up with extreme aches in my shoulder from the way that I sleep. But that is in the past!
The Brentwood mattress popped up immediately to full size after removal from the plastic. There was little smell. My toddler immediately jumped up on it, and can be found laying on, rolling around on and playing on this mattress. He loves it, and hugs it occasionally. I tend to agree! Immediately, I noticed that I am dreaming more often. I have not woken up with bone pain in my shoulder since I started sleeping on this mattress, nor do I need a pillow or blanket to prop myself up on, as the mattress takes care of it. It is so comfortable! I am much more refreshed, and extremely pleased with my purchase.
As for the mattress, I would in no way call it firm. It is probably what one would term as medium. Motion does not transfer well, and I am able to move without the worry of waking anyone up. The mattress is definitely not hot, as some people have said. My husband, who sleeps hot, and loves his disgusting firm mattress has grudgingly admitted that this Brentwood mattress was an awesome buy. So if you are on the fence, as I was for weeks, I hope that my review helps you in some way.
Edit: 11/16/15 : I have had this mattress for eight months now, and I have experienced no problems with it.
Well, it was a $250 gamble. I usually don't really trust descriptions given on Amazon but this one was too good not to try. After spending considerable amount of time at Ikea testing mattresses, I decided none of them were value for money; this looked like great value if the description were true. As it turns out, it was a great bet! This is the most comfortable bed I've slept in so far. Yes, on day one it emits strong odour. But that's gone the next day once you let it breathe. I'm impressed so far 'cos its exactly as described - medium firm to firm.
EDIT: After a year, this has sagged completely in the middle, has no support on the edges and I have to rotate it every other day to get decent sleep. This is not durable at all and the 25 year warranty is bull s***.
This is our second memory foam mattress and the two couldn't be more different. (Yes, they are two different brands.) The first was very soft and somewhat broken down after about a month's worth of use and was a queen size. After the birth of our children, we needed a size upgrade since they're often in our bed sleeping.
This mattress is like an intense, 'roid raged bully. It is far thicker than we thought, which is great. It is also extremely firm. I feel like I'm sleeping on the floor. I wake up constantly in the night wondering if the sandman has taken a baseball bat to my rib cage and back. In the morning, I have to gingerly crawl out and wait for the back spasms to subside. We've only had it for a little over a week so I'm hoping that either the mattress or I will give a little. If you like a firm mattress, this is ideal. If you need a little coddling, you've probably bought the wrong mattress.
Update: This bed is totally, utterly, and completely broken down and has inexplicably shrunk. We are not obese and we don't spend our spare time lounging in it or jumping up and down on it. What manner of hell is this mattress made from?!
I really like Amazon and since becoming a prime member I purchase a lot of items from them. Simply put I am a fan.
But in this case they failed me.
This mattress is incredibly comfortable. However when it arrived from Amazon and we unpacked it, the mattress never completely expanded correctly. This kept the fitted sheet from fitting right and made the edges really squishy. We waited a month before giving up on it. Unfortunately Amazon only gives you 30 days to return it. But when we contacted Brentwood they were very helpful and informed us that Amazon sometimes sends mattresses that have been compressed and packed for several months and this can cause the mattress to become permanently deformed. Brentwood approved a replacement and when I checked the mattress tag for the replacement details, sure enough the manufacture date was 2 months prior to us receiving the mattress.
So after paying $50 for shipping we received the new mattress direct from Brentwood. As it did before it came in a box and was vacuum packed into a plastic bag and then rolled up. We unrolled the plastic and then gently cut the bag open. The mattress transformed to full size in about 30 minutes. It was perfectly shaped into a king size mattress. Very cool. There is a smell, but based on my prior mattress this will go away in a week or two. The edges of this mattress hold their form and you would never guess that it is completely made of foam.
So if you have read this far you may be wondering what happened to the other mattress. Brentwood's policy is that we have to dispose of the old mattress. So, with no real good option of disposing of this mattress, it is now in the finished basement for when my youngest has sleep overs.
I'm sure not everyone had the experience that I did, but keep in mind that the manufacturer in this case stood behind the product even though it was not their doing. So I give them five stars for a great product and great customer service.
Against my better judgement I decided to buy a mattress off of amazon. I needed to replace my 10 year old Simmons beauty rest mattress which we loved. We were really looking into buying a memory foam mattress but we really couldn't afford buying a retail mattress oughtright and really didn't want to take on another bill to finance one. Even though I thought it to be crazy to buy a mattress online without trying it out, we do not regret our purchase one bit.
We decided to go with Brentwood off a recommendation of a coworker and reading most of the reviews. We purchased the 13" gel HD mattress in a queen size. Bottom like is we could not be more satisfied with it.
The mattress came shrink wrapped and rolled up in a large box which I was able to move inside and up stairs without issue. Once I unwrapped the plastic and cut the thick plastic off the mattress it began to take shape. Took a couple hours to finally go to its intended shape.
First night was slightly awkward but only because we were not used to memory foam. Regardless of this wd slept very well and the mattress is extremely comfortable and has very good support. No back pain the next day! Of course, I'm comparing this to my old saggy spring mattress.
Price was great and the bamboo cover on it is very soft and plush. I only had one small issue with the stitching on the cover but I emailed Brentwood and they immediately took care of me and sent me a new cover. I am very pleased with the customer service and the fact that it is American made.
I will be buying more mattress from this company.
I wanted to wait a week before I wrote my review. First I received my mattress way before the date promised which is always a plus in my book. Secondly this mattress comes in a very protective packaging which shows they take pride in their product. The assembly was very easy & within a few hours the matteress took shape & we were able to sleep on it that night. After reading some reviews on other mattresses I am happy to say this mattress had no odor at all & comes in a very well made cover. So now the real test was sleeping on it. I normally did not get a good night sleep, up & down all night, full of aches n pains, tossing & turning, and bones cracking in the morning. I got into bed & made myself comfortable. The mattress is firm but definitely contours to your body. First thing I noticed was my fiancé stopped snoring. After checking to see if he was still alive, I got into my favorite position on my stomach. I don't even remember falling asleep! I haven't slept through the night in years! I felt great! No aches! No pains! But here was the real test... I put my feet on the floor & stood up... Nothing cracked! I was able to walk to the bathroom without doing my Fred Sandford impression! It's the miracle bed! After sleeping on it for a week now I can say it is the best purchase I ever made. If you are looking for this type of mattress do not look any further.
I have severe ME/CFS and I have been housebound, often bedridden, for many years now. I am young and I deal with an invisible disease which causes intense chemical sensitivity along with extreme weakness, pain and chronic fatigue. My life is very challenging. But I do the best that I can to be as positive as possible within these constrains. …That said, I have very little money due to the fact that I cannot work and I have no family support. This mattress was a huge purchase for me. Even still, it is much less than most mattresses.
I think that I am the ultimate tester of a bed. That is one good thing about being bedridden for so long; I can test mattresses! Well, this mattress, is by far, the BEST BEST BEST mattress that I have ever slept on. I have had so many different mattresses throughout the years, including a Tempurpedic mattress. Honestly honestly, this bed is so comfortable and light. At first I was nervous that it would not hold up after a while, if at all. I am physically a big guy, about 250 pounds. But the bed has not had any sagging or odd spots in any way. It is not hot, as many other foam mattresses are. It is not too cool, for that matter either. I have NO problem with smell / odor or any chemical issues whatsoever. -And let me tell you, I aaalways do! MCS (Multiple Chemical Sensitivity) is common with this illness, and I get really sick from almost everything in this world that is not totally natural.
This mattress has quite honestly helped my entire life. I am so so grateful to have found this. Perfect size, too. I recommend this to every single person I know and care about. Love it!!!
I cannot say enough good about this bed. I have rheumatoid arthritis and I'm always in pain, but on this bed I can sleep on my sorest parts and, not only does it not hurt, it actually makes it feel better! It gives my poor body the support it needs without any pressure points. I was terrified of switching to memory foam after researching for months, but I slept on it for the first time last night and I am completely hooked. I got up at 7:30 and feel like I slept until 11:00. Do not hesitate to buy this!!!!!
At 46, I’ve never owned a brand new bed in my life. Always had a 2nd hand mattress, and for the most part it’s been fine. But in the past few months, my mattress, which dates back to 1993, and been through two owners (and the box spring & frame dates to 1985), was finally giving away to the brawn of being a guy. I have intermittent back pain anyway, but it was getting worse on my old mattress . Who wants to wake up in pain? Sleep is supposed to be recuperative, not debilitating. I shopped and shopped and shopped and then shopped some more, for a new mattress. I started eyeballing memory foam mattresses. I soon learned that I didn’t need to save thousands of dollars for a good mattress. (Why pay for a name, when a small company can offer the same quality?) I narrowed my Amazon search for a few memory foam mattresses. Even found a few made in the USA. I read reviews, I went to mattress stores in my area and compared features and prices.
On April 16, 2014, I had enough money in my Amazon account to make the purchase. I was a bit nervous making such a huge purchase like that online, but I knew I’d done my research, and felt confident in clicking “Confirm Order”. I ordered an 11″ memory foam mattress with a gel topper, in a natural bamboo cover, made in the USA. On April 28, FedEx rang my doorbell, and I was like a kid in a candy store! The mattress comes shrink wrapped and is about 3″ thick. You have to open it up and let it expand.
1) The bed is very firm, but not uncomfortable. I was surprised at how firm a memory foam can be, especially for a big guy like me. I never feel like I've sunken so far down in it, that I'm uncomfortable.
2) It bounces right back after a night's sleep. By the time I come back from my morning routine, the bed is back to normal.
3) Regular sheets fit it nicely, and I didn't need any special sheets for it. However, I also normally buy flat sheets one size up to use for my mattress anyway, but right now I do have a regular queen size fitted sheet on it.
4) It'll sit on any regular box spring & frame, or platform type bed.
5) Some memory foam mattresses give off a terrible "new paint" type odor. With this one, there absolutely ZERO smell. I put it on my box springs & frame, and shut the bedroom door (to keep the cats off of it) for 12 hours. The windows were closed (it was still cold outside here), and when I opened the door that evening, there was no smell whatsoever. Normally you're supposed to let it expand for 48 hours but mine had a good 15 hours before I was on it, and it was fine the first night. It will expand better in a warmer temperature, than a cooler one.
6) I tend "sleep warmer" normally, always kicking off covers, even in winter (sometimes). The gel topper on this is great, and keeps me at a great temperature. The secret to the idea of memory foams being hot is that people don't get the right firmness. They sink into it to much, and as the mattress "hugs" them, they get hot. With a firmer mattress (for me), I don't feel overly hot at all in this mattress.
7) I had a 3" memory foam topper for my old mattress, and put it on this mattress at first. It was fine, but was a bit too "squishy", and also defeated the purpose of the gel topper. I'd recommend not putting any other sort of topper on it. It really is layered and made extremely well to hold many body types.
It's pretty incredibly how much spring mattresses, stitching, tufting, and all those mattress-y type things can never quite get you as comfortable as you want to be. The memory foam is a blank canvas every night, and you get great sleep on it. No divets, no wearing down or breaking down in the fabric, etc. My first night’s sleep on it was AMAZING! I still had some back pain the next morning over the first few days, but I realize sleeping on a memory foam is new territory. I don’t need all those extra body pillows, etc., that I'm used to. (I still use one, but haven't bothered with the others.) Just laying on the mattress, with a good pillow, is enough. Let the mattress do the job it's intended to do. Over the next few nights, I did sleep better though, tossed and turned much less, woke up less throughout the night, and felt 100% better the next morning. After a month, I wake up maybe once in the night to turn over, but others might not wake up at all.
I can't recommend this mattress enough!
I am a student on a budget, so I figured I had two options for buying a mattress: sneaking the air mattress out of my parent's house, or buying a used one. Now, while the upfront cost is appealing for both options, given that I have no money for neither continuous chiropractic appointments for the next 15 years nor long-course antibiotics to treat the plethora of fungal infections and MRSA sores I would doubtlessly end up with, I realized I needed to look for an alternative.
So I walk into a mattress store, and ask to see their cheapest mattress. Turns out, they're selling sheets of plywood for about 500 bucks now. As the commission-hungry saleswoman begins to educate me about their payment plans and reasonable delivery fee (as low as only 70 bucks!), I began to envision myself on the streets, a well equipped Fantine, if you will, with nothing to comfort me in the morning but a dewey, overpriced mattress.
No! I thought. Never! There must be a better option. But what?
And suddenly, I discovered this. It had "gel infused" parts, "bamboo" parts, "HD" parts and other marketing gimmicks that really mean nothing to me. But wait- "Made in the USA?" These were 4 words I'd rarely seen together before. It was as if some patriotic dock worker had scratched out "China" for his own personal warm fuzzies. For less than $240?!? Sorcery, I thought.
I was right. This thing is a full-sized cuboid of angel butts and the laughter of children. Not to mention, anyone who has seen this thing fluff up when you cut off the plastic KNOWS it has to be sorcery. Brentwood needs to change their logo to a pentagon with an Ouija board because we all know what's really going on.
So I let it fluff for a day, like the magic people said. There was a very, very faint chemical smell that disappeared after 24 hours, which I marked down to some sort of supernatural substance evaporating. Then I slept on it.
What an absolute delight. Now, I'm used to a firm mattress, and I like this. Think of it as an angel butt, but belonging to an angel who works out their glutes a fair amount. Very pleasant: not too firm, not too soft. Goldilocks. I haven't found it to be too warm to sleep on either; maybe the marketing gimmicks actually work? Who knows. Sorcery.
All I know, is that I do not regret this purchase one bit: it is worth every penny. Considering you can get two of these for the price of a very awful piece of plywood at your pushy local mattress chain, it's worth the "risk" of not being able to try it out beforehand. Plus, if a company will ship angel butts for free, you know they're going to be good to work with (which they have been).
TL;DR: If you want an expensive piece of upholstered plywood, by all means go to the the mattress place across from that Chinese place you like. If you want a good quality product, shipped to your door, that is a joy to behold and supports domestic industry? Don't bother going anywhere else: you're looking at the right product.
I slept on a friends thousand dollar tempurpedic for 3 months before getting my Brentwood mattress and I just don't see why people would spend so much money. My Brentwood feels the same if not Better than the top name brand! I couldn't be happier with my purchase. I was expecting a odor from the Brentwood because the tempurpedic (that's years old btw) had a slight odor, but I was shocked that my new Brentwood didn't have a odor! My roommate was also so impressed with the Brentwood that she bought one herself! We love it.
2 year update -
Everything is holding up great. I've taken the cover off and washed it and put it back on a bunch and this mattress keeps on going strong. I've never been happier with a bed. Whenever I upgrade to a king, I will be purchasing this mattress again.
Well there isn't much I can say because it's already been said. All I know is I don't wake up in pain anymore and I didn't pay much to get that kind of sleep. You can't beat this mattress. I have a lot of joint issues from the military in my hips, back, knees, and shoulders, and man I was waking up and literally rolling out of bed everyday with my other $1500 name brand mattress. Not anymore. I cannot praise this mattress enough. As far as the cooling aspect of it. I sleep hot as it is and have had memory foam mattresses in the past. I didn't expect anything different here. I won't say this mattress blew my pants off with how cool it is to sleep on, but it is slightly less warm than other foam mattresses I've slept on, so there's just another bonus.
If you are reading these wondering if it's the right choice, stop reading and just order before the price goes up again. I bought this thing and not even a week later, there were tons of reviews and the price went up a hundred bucks. Get it. You won't be disappointed.
- 2 month update - (see 1 month update below)
I just got asked a question today by another customer how my mattress is holding up after months of use so I thought I would update my review. The mattress is still holding up strong and is in perfect form just like the first day it came to my home. This mattress has changed my life really and I don't wake up in pain anymore in my back, hips, knees, and all my joints. I've also talked a few of my friends into buying this mattress and they are completely happy as well. I see the price is still rising on this mattress, but to be honest, its still worth the $400 mark its at right now. You still cannot find a mattress as good as this one for even double that price. Buy it before it goes up more!!!
- 1 month update -
I am still absolutely astounded that I found this mattress for so cheap. It's the best thing I have bought for sleeping ever. In fact, everyone who has tried my mattress has gone and bought one for their bedroom. My parents bought a mattress the same time I did for more money and sent theirs back to get this one.
Okay, I have to admit I was a little nervous about buying this mattress. In looking for a new mattress, I did a lot of research about memory foam vs. spring vs. pillow-top vs. whatever and decided I wanted to give memory foam a try after only ever sleeping on spring mattresses by major manufacturers like Sealy, Serta, etc. I became leery of going to mattress stores because I'd read online about how they scam you, such as by selling you "exclusive" models that are really just renamed mattresses identical to other models, that there's really no difference between any of the models other than prices, and things like that. I just didn't want to have to go and have a salesperson try to upsell me or steer me toward something more than I wanted, or more expensive for no apparent reason. I felt like trying a mattress in a showroom for a minute or so wasn't going to really help me decide. The reviews from actual owners of mattresses are just so much more valuable and honest than any salesperson will be.
So naturally I came to Amazon, where the reviews really help me decide what's the best value and choice in all the options out there. I wasn't sure about this item because it's so much less expensive than brands like TempurPedic, and I really didn't know why that would be. Since (when I bought this mattress) there were almost all great reviews of this mattress, I felt unsure because it's made by a company I'd never heard of. I sort of thought maybe it was just a new company that hasn't made a name for itself yet, or an offshoot of another larger company (which I couldn't verify with internet research)...I guess I figured it was offering the same or similar memory foam mattresses for much less until word of mouth spread. Who knows? But since the reviewers were verified buyers of the mattress I knew I could trust them to be honest.
There are now a few negative reviews about this mattress, which are surprising to me. Of course you will sink in more when sitting on this mattress...that's because your body's weight isn't distributed across more surface area. It's the same as with a spring mattress. I would not say this mattress is too soft or too hard. There was indeed a smell when I first unrolled the compressed mattress, but it had completely dissipated in a couple hours as the mattress rose up and decompressed. I don't know why others had such negative experiences in that regard.
I like that this mattress is made in the US, and I also appreciated the CertiPUR seal. In case you're not sure what that means, it certifies that the polyurethane foam is made without ozone-depleting materials, without mercury, without lead, without formaldehyde...google CertiPUR for more information. It's a really good thing that helped me choose this mattress. I liked the different layers and the design made sense. I liked the natural bamboo. I liked the positive reviews. Though I couldn't find much info online about Brentwood Well-Being, I decided to give it a shot and buy myself this mattress.
What a great decision! The mattress arrived rolled and compressed as shown in the image, and once I unrolled it onto the bed frame, it really only took a couple of hours to "inflate" and return to its form. Sleeping on it is really great, from the very first night! I was surprised how well it absorbed motion. On a spring mattress, when one person changes position the whole bed can bounce and jostle the other person who's trying to sleep. It's totally different with memory foam...there's hardly any motion at all for the other person when changing positions! That makes for a more peaceful uninterrupted night of sleep. The foam is firm but not too firm, and I like how you sort of sink into it and it conforms to the body.
Now one thing I'd read about memory foam is that it can be sensitive to temperature. Like, if the room is above 75 degrees, the memory foam will actually be softer and you'll sink into it more. (Maybe the people whose reviews said it's too soft live in warmer climates?) I'm not sure if that's true yet, having bought the mattress in the winter, so we'll have to see if that's the case when Seattle springtime rolls around. (I don't turn up the heat high enough to test it in the winter.) I suppose it would be fine to sink in a little more when the weather and the room are warmer...I'm just hoping it's not so extreme that it becomes hard to roll over or change positions. I guess I'll have to update my review if I feel any effects like that.
Overall this mattress is a great value! Very comfortable, and an awesome price compared to other memory foam mattresses out there. I'm glad I took a shot in trusting a company I didn't know much about in this case, and I'm grateful to the other reviewers here that helped me decide to give this mattress a shot. No regrets whatsover, and I totally recommend it!
I took a gamble & decided to try out another mattress from Amazon and the brand seemed to be getting good reviews so I went ahead and got myself this 10 inch gel memory foam mattress.
The packaging upon arrival was less than spectacular; dented, ripped and tape not all securely holding together but the manufacturer did a good job with all the plastic inside. The bed was quite heavier than I expected and we needed two people to remove it from the box.
The instructions are self explanatory, just cut it out of the plastic and let it expand. From my past experience, it wouldn't expand no where close to what was described initially but it was 10 inches right out of the plastic so kudos to Brentwood Homes for keeping it real.
The bed is a quite comfortable, a good medium between soft and firm. I'll update the review if anything changes about how I feel about the comfort of sleeping on it. But so far it was a great investment for not a lot of money.
Okay, lets be real. A $300 mattress rolled up in a box sent to you by a company you've probably never heard of before gives you hesitation. I wish I made the discovery sooner! If you are looking for a new mattress, just stop here. You owe it to yourself.
My girlfriend and I were in desperate need of a new mattress as mine was so warped, waking up in the morning felt bad, but not bad enough for the light bulb to appear over my head and say, "Change your mattress" right away. The thought of dropping $800 or more for bedding just stinks, but upon discovery of a serious shoulder-dislocating warp in one side of the mattress, that light bulb finally went off. So, we popped on Amazon for "thuheckufit" to browse, and upon further reviews of the Brentwood memory foam series of mattresses, we couldn't pass it up. It was worth the risk at the price. The only negative reviews seems to be from a very select few mattresses that refuse to deflate to size, leaving a consumer with a mattress they have to return by mail.
We purchased the full sized as we aren't big people and had a box spring for it anyway. The mattress came in the time table promised, and there it was, in a box. I unpacked it, and within 6 hours it seemed to have taken to its full 11'' promised. It's a tad firm, but supportive and very comfortable. I like the idea of a firmer foam, it gives me the sensation it will last. You do sink in a bit too, so don't be too afraid of the "firm" word if you prefer a softer bedding. Overall it is a nice mix between soft and firm. Perhaps the 10'' would be a little softer? I'd ask the seller as I can only speak for this one.
One complaint I read was the heat from a memory foam mattress can be a drag, the gel must work because there's zero problems with that so far. Neither of us have noticed a temperature difference in comparison to my older pillow top, spring loaded mattress.
I am SO impressed with the quality of the mattress, I've made my boss jealous who just so happened to be one of the "Sheeple" that dropped well over $1000 for memory foam bedding (that he sweats in). Everything is soft to the touch. The bamboo cover is soft and has a great feeling of quality. The first night gave a faint smell of "new space foam", but alas, like a new car smell, it left quickly.
YOU DO NOT HAVE TO PAY BIG BUCKS TO SLEEP COMFORTABLY!! I can't comment on the longevity as it has only been the first week, but I have a great feeling I won't be disappointed. Even if it only lasts 5-6 years, $300 bucks for a mattress isn't going to hurt my feelings. Thus far, our sleep is better, and I haven't had any strange pains waking up. I feel better. I recommend this product to anyone, and will hopefully be sending everyone at Brentwood and Sleepshop some business.
Wish I had purchased this item long ago. I have not had a single issue with any body aches since using it. Very comfortable. Great price, quality materials, and best yet it was MADE IN AMERICA!!!!!!.
We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. Over the span of many visits, Barbro patiently took time to walk us through our many options. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product.View More Reviews
We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. She spent the time to help us understand the company, our options and find the best bed for us. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy!
Barbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She is familiar with all high end mattress brands and I've learned a lot from her. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home.
I have been shopping for mattress for a while. A friend recommended Hastens. Boy, it was the most comfortable mattress I have ever slept on. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Thank you Barbro for your help today.
After being discouraged by an unpleasant salesperson at the Upper East Side location. I ventured to the SoHo location where the salespeople were much friendlier. I ordered a very high end mattress in which I have waited three months to receive. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. That date came and they tried to deliver well before the delivery window. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. This isn't the high-end customer service you would expect from a high end store. Very disappointed.
This is a review for treatment in their union square/flatiron location. Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). He called my son a she because he is completely ignorant about the Sikh faith. I wish I was not so angered by this experience but it's very hard to give someone so visibly racist the benefit of the doubt.
Worst value ever! $15,000 for a mattress that becomes hard as a rock. And their warranty is a total scam. When you call to complain, They send so-called technicians over who just turn a few buttons and then tell you that you may have a problem when they can't improve it. Then they lie to their supervisor on the report. Unbelievable. Stay away!
Wow, the men working here ? superb,They were able to help me have bedding shipping out to California by the time I get back.The natural materials are a big selling point. And to rest on it feels like being in a supportive vat of whipped cream pure luxury.
I bought my Hastens bed 8 years ago and I still look forward to sleeping on it every single night. The customer service is polite, friendly, and helpful. I recommend you take the time to test each bed out properly to make sure you're making the right choice. It makes you think seriously about what position you sleep in. They give you ample time to try everything, and will even give you a blanket and turn down the showroom lights. After all, it is a hefty investment. Also, they aren't kidding when they say you have to religiously flip the mattress during the first year or so to make sure it settles evenly. My salesperson would call me when it was time to flip it again. Now that is customer service!! Follow their advice, and you'll be the proud owner of a solid and comfortable mattress 8 years on.
Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle -- where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.
After spending so much on a mattress I would expect it to be comfortable for many years. I have clear indentations on the bed, and asked customer service to help remedy the issue. They came over and told me a needed a new topper for $3200, and then it would be fixed. I bought the topper and 2 months later, the issue was not resolved. Customer service came back over to evaluate and told me to walk on the mattress to even it out. Definitely not worth purchasing to go thru all this trouble. Also, they said the $3k topper would remedy,w which it had no effect except ripping e off yet again.
We purchased a bed from Hastens about a year ago and could not be more dissatisfied. We've attempted just about everything to make the bed more comfortable (taking the topper off, putting on a wool mattress pad, cotton pad...). The bed is NOT worth the price and the horse hair toppers are just plain uncomfortable for everyday use (in the store they will feel great). My suggestion is to look elsewhere. Also, the bed weighs a ton, they'll tell you to flip and rotate it every few months, plan on getting a few people to help.
I originally bought three Hasten beds ($10,000+) for my home including a split king mattress/box-spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($200) to help alleviate the feel of the crack. What I got was a "too bad for you" response. This to me, is unacceptable at these prices. Their customer service should be much better than this. If you buy one, better hope you do not ever have an issue with the bed.
I never thought about beds as an investment until I came here. The store is beautiful and staff super friendly. They even have their own parking lot which is rare in West Hollywood. A little bit about the actual experience.....I felt very little pressure to buy a bed. The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). He didn't want to sell me a bed unless I really experienced it and enjoyed it. I had probably come into the store a half a dozen times by now. Each time I walked out empty handed. But every time I went in, they treated me as they would a new customer. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. They do require a little maintenance every now and then but it goes a long ways. A great product, awesome manufacturer warranty and superior customer service. I had to take the plunge.....What was I waiting for??? Long story short....I closed the deal and couldn't be happier!
The best bed in the world. Prices will range from 9000 all the way to 150,000. Yes. Dollars. Our salesperson (Peter) was professional but also friendly and just there to help you pick the best bed. We are happy with our Luxuria bed purchase and can't wait for it to arrive at our home.
First things first...if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. Linus and Anna took excellent care of us. Just recently I also met Andre who was another absolute pleasure to speak to. One of the perks of Hastens is that you can choose a custom size bed. So my wife chose a slightly larger one. It turned out that standard sized sheets wouldn't fit our bed. So we called Hastens for help. Linus found us custom sheets and had them shipped to our home. The sheets fit perfectly. They are also very soft and strong. They have lasted very nicely. These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. The beds are all handmade. The quality is so great that you never need to buy another bed again. They offer a 25 year warranty. And even offer a service to come out and flip and fluff your bed twice a year, for free. We have had our bed for 4 years now and it still feels like the first day. No pains. Sound sleeps. Sometimes, it's actually too comfortable. My wife can't keep her eyes open for more than 5 minutes after she enters the bed so we can never get through any movie together. So in conclusion, you invest once, and never really need to again, and on top of it you get service fit for kings for the rest of your life. You basically never have to worry about your bed. Someone is always watching out for you to make sure your purchase lasts and lasts.
I came to Hastens West Hollywood today to browse their selection of Swedish mattresses. The location of this Hastens is very central. It's on Beverly Blvd and Robertson. Beverly Blvd is lined with many high-end, hip furniture stores, so I wasn't expecting Hastens to stand out in my mind when compared to all the other stores. But surprisingly enough, I really enjoyed my experience at Hastens on Beverly! I found the owner to be down to earth, knowledgable and friendly. I liked how he really believes in his product and that he himself owns several Hastens beds due to the sheer quality and ergonomic support that each mattress provides. I liked how the store had a selection of all the different beds, from the very beautiful black fabric "Vividus" bed, which is thought to be the world's "most exclusive bed," to cute peach and white checkered twin beds for the children. My favorite? The country-quaint green and white checkered mattress at the far back left corner of the store. So cute!! So Spring!! The store itself looks very "Swedish." Light wood colored floors and most beds in the characteristic Hastens blue and white checkered cloth. I like the metal lift in the store for handicapped customers. I also like the ample free parking in the store front for customers as well! The silver/stainless steel accents are also a nice touch to the store's modern look. Hastens on Beverly is a really great place to shop! I was hoping to catch a glimpse of one of the celebrities that bought from this Hastens, but no such luck today!
This store would be a great place to hang out and read the paper because the beds are so comfortable. The staff is friendly and knowledgeable and not pushy at all. Sverige är fantastiskt!
I would absolutely not recommend this company due to their poor customer service and being sold to on terms that they cannot fulfil. We placed the order with them based on their promises, but they have reneged - and all this is in the terms and conditions according to an email we have received from them, so there is nothing that we can about it. Communication is appalling. For a company that prides itself on sleep, they do not care about making life additionally stressful.