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Boyd Sleep started exclusively as a water bed business, but over the years has grown to include airbeds, memory foam, latex, and hybrid mattresses. Their most popular are their water beds and Night Air mattresses. Most folks like their products, but some had issues with durability.
City Mattress sells a variety of mattresses, including name brands like Serta and Sealy, and its own proprietary options City Mattress brand. With locations across New York and Florida, they get good marks on customer service overall, but there are some concerns around the durability and price value of some of the products sold.
Based on our aggregated reviews and our scoring method, we recommend Boyd in this match up!
Some folks were very pleased with their mattresses, but others had issues. Despite those that are completely satisfied, this brand has lower sleeper satisfaction scores than the average. Research on below for more specifics on whether this mattress will work for you.
Some are happy with the supportiveness of these mattresses, but others have had complaints about the support lasting. For those that are sensitive to support because of health reasons, do some added research to ensure the mattress fits your body.
There are positive and negatives reported about edge support. Some customers report feeling good with the support across the surface, but others had issues with lumpiness.
Having a mattress that lasts is one of the most important factors to sleepers. We all are hopeful our mattress will last a decade or more and stay just as cozy as day one. Unfortunately, not all sleepers have felt that these mattresses were durable enought for them. If you are looking to use one of these full time, read over the reviews, warranty, and return policies to make sure that you are safe in your purchase.
Not everyone feels positive about these mattresses. Some sleepers were unhappy with the comfort, but others were really pleased. Due to this, it's harder to predict whether one of these will sleep perfectly for you. Do additional research below to learn from customers if one of these will work for you.
In terms of support, these mattresses have had some mixed reviews. Some customers feel comfortable and well supported, but others didn't feel great after a night's sleep. If you would describe yourself as plus-sized, you should take a look at more reviews to make sure you find the right match for you.
Edge support is the amount of supportive resistance you get on the edge of the mattress and is important for anyone that likes to sit on the side of their bed. Some customers may find that the edge support is not as capable as they would hope.
These mattresses may not be as durable over the long term as you'd expect. Some customers have had issues with feel and longevity issues after a short time. If you are larger or are looking for something supportive, one of these mattresses may provide initial comfort, but do some more research before buying.
Half the vertebrae in my back have been compromised to some extent. I've had surgery on my low back and on my neck and I am in constant pain. I had memory foam mattress that worked well for about five years then it no longer worked. I would awaken in terrible pain so I decided to try the night air mattress. There was a short learning curve to find the correct setting for me, once I found it my pain was greatly reduced. I'm very satisfied with the mattress so far. The mattress was easy to assemble after watching the video on you tube.View More Reviews
Unfortunately this bed was not for us. Both my husband and I experienced serious back and neck pain from our trial of the boyd night air. No matter which setting we tried it was a terrible night sleep. The air chamber felt like sleeping on a bag and when you moved the air would shift around to a different location almost like a waterbed feeling. We had tried a sleep number in the store and in hindsight maybe we should have ordered an air bed with a lot more padding but we were so disappointed with our experience and in pain we weren't willing to risk another try. To the company's credit, they were amazing and tried their very best to please us. I hate it didn't work out for us because they were awesome to work with and honored their guarantee. The return was easy easy. The materials were quality made. I guess I would recommend if you are considering this bed I would suggest buying the six chamber with ample foam or padding.
My husband and I tried out all sorts of mattresses before finally settling on this one. After reading Consumer Reports we decided we didn't need a lot of extra padding (after all, you can easily add that if you want it) and bought this. He likes his sleep surface firm, I like mine soft so it really works. Great price on this especially compared to other companies.
I have been sleeping on blow up air mattress for about a year and it finally gave out. When I looked online for a new air mattress I started seeing air beds. I found out they are not the same thing and decided to use my tax refund and get a real bed. Some people might say because this bed is the cheapest it is no frills, but I think it is perfect. I set it up all by myself with no problems.
I fractured my lower back years ago and have always struggled to find a comfortable mattress. Finally tried this bed and it is amazing. I have been sleeping on it for over a year now and have no complaints. I adjust it depending on how my back is feeling and I finally able to wake up and get out of bed without pain or stiffness. I highly recommend this bed!
This is definitely a no frills bed. But if you want something that is adjustable and will not make your wallet fly away this is pretty good alternative. We bought this for our daughter who has a hard time finding something comfortable. Only 2 chambers but she has found it adequate for her needs.
Was expecting a normal box truck, they were sending a 53" semi (no Liftgat), Called Matt in cust. service ,he said it would be corrected. Sent a 40" truck with liftgate. Our drive is 250" long capable of handling UPS and FedEx trucks, and my 32" 5th wheel. Ended up unloading 143 lb. frame and fairly heavy mattress box myself(driver slid them to end of liftgate)I'm 74 yrs old and in good shape ,but it was a chore,and I fortunately had a trailer. As we unloaded boxes in centerlane of 3 lane rd. ,it began to rain. Got the boxes in the dry ,finally. (pretty mad by that time), so I called Matt again. He was very nice again, and made an adjustment which was acceptable. In retrospect, I don't think I would choose to go through this again.Bed seems to be working properly, thank goodness. I'm sure sending a large freight truck is cheaper than sending a box truck down my driveway, but it sure was a pain in the A__.
We like our bed but the padding was very thin so got a 1 inch memory foam topper and it helps but would definitely recommend getting a upgraded mattress and spend a little more. Shipping did take forever we actually bought a upgraded model but parts were backorder and would of had to wait a few months couldn't wait that long but wish we would of
For the price, it's pretty amazing. But it really is an okay, only last a handful of years bed. Padding is minimal and we needed to replace our pump and controls twice in order to get one fully working unit. Customer service is decent-- shipping is forever slow. We actually wanted to upgrade to another version, but the hassle of returns and shipping was not worth the effort.
I'm a sucker for the cloud looking mattresses so this one caught my eye immediately. My husband was concerned that it would be too plush and we would not notice the difference with the air. There seems to be just the right amount of memory foam to be really comfortable but not so much that you can't feel the changes in the air pressure. Control is easy to use and we both enjoy it. I compared this with your six chambers but I liked the cover on this one more so.
Boyd Gel Foam Mattress lasted 5 years with a 10 year warranty, ripped right down the middle under very normal conditions on a queen size. Company has very small window of reporting any issues, their warranty is very tight (1 month) and will not work with you at all. You would think after spending $1300.00 they would at least offer some kind of pro-rated amount to help you get into another of their mattresses. Like most long warranty's they are basically worth nothing with the fine print. It is no wonder companies like Saatva are growing and thriving.
He gets the firmness he wants and I get the softness i like. Plus the lumbar setting is really comfortable for my hips
I wanted an air bed so that I could adjust it, but I didnt want a bed that I sunk into. So many beds out there have so much foam and they don't even tell you what it is. This bed is perfect. Just the right amount of foam and it has this gel stuff in it that helps me stay a little cooler at night. Wish I found this sooner.
I purchased the Ultra 6655 6-Chamber Air Bed Queen my total experience with customer service, delivery, assembly and function has been excellent. The bed was easy to setup and the adjustments for my wife and I are fantastic. We both are really enjoying this bed. Thanks and keep up the good work.
the concept is great, and my husband's half of the bed currenty works and he loves it. I love the concept and am sure I will be satisfied once I get parts and defects worked out.
good quality, easy to assemble
I bought this bed to replace a 2 year old mattress that was giving me back pains. Within a week this bed made my back pains disappear. The only reason I didn't give a five star rating is i had two issues with the bed. When I first received the bed I received a faulty air pump and 3 months after I had an air bladder start to leak. These issues were resolved very quickly and easily. Customer service was excellent so it made up for the issues. I would recommend this bed to anyone looking for an air bed.
wasn't happy with the crinkling noises every time I moved. wound up putting a one inch memory foam pad on top of the bed and that helped. still trying to adjust the bed.
We ordered a Queen size. I liked the quality of it but, it is too firm for me at any setting. We added a memory foam topper which helps.
I purchased the Ultra 6655 6-Chamber Air Bed, Split King and Adjustable Base Power Base 3 - and have been using them for about three months now. I was able to "roll" the boxes upstairs myself, and assembly was easy. We each set our own firmness and left it on auto to keep that constant firmness number. It has been great and very comfortable. I chose this model because I didn't want a lot of padding on top, since I sleep hot. I have been very comfortable with the temperature. The edges of the bed are firm enough to sit comfortably while putting on shoes, etc. We don't use the adjustable base as much as I thought I would, though I do secretly raise my partner's head a couple of inches when he is snoring and it helps. I raise both the head and foot sections when I change the sheets since it makes it easier to change the fitted twinXL sheets, by raising one mattress above the other so I can easily reach around it. However, if I did it again I probably wouldn't bother to get the adjustable base and would have gotten a regular king. (Though I do use the adjustments occasionally as mentioned) I purchased new twinXL fitted sheets for each of the two sections, but I think I could have used my existing king fitted sheet because it has deep pockets so can tolerate one side being raised while the other lays flat. Overall, we are very happy and comfortable in this bed.
This was a big step up from our normal routine of buying a pillowtop coil mattress every half a decade or so. It's hard to imagine that we made the wrong choice here though. I sleep comfortably and the quality seems superb. It was an investment that Im happy with so far and have recommended it to a close friend. Getting in while they have their deals going on definitely helps too Im sure.
My husband and I spent the better half of the last week searching for an air bed. We quickly realized there was little choice available. We went to the sleep number store and laid on their top of the line i10 (I think it is). We really liked everything about it except for the price. After researching further, I stumbled across this site and I'm glad we did. When comparing features it was apparent that they had everythign that select comfort did but at a more attractive price (not that price is everything) but they also have more chambers of adjustabllity which is nice for really getting your whole body in line. In the end we got a really nice adjustable bed for a lot less money.
Ordering was simple, shipping was fast and the set up took no time at all. We went with the Split King set as an "early Christmas gift to ourselves" as she likes to call it.
making the wife happy is what its all about right? she's very particular about how she sleeps while i can pretty much sleep on anything but being able to pick for ourselves is nice. happy wife, happy life.
Ordered the 6680 on a recommendation from a friend. So far so good. I did have to call customer service to add an adjustable base on after my initial order but Matt was helpful and extremely pleasant to work with.
Really happy with this bed. I like my side firmer than my wife so we can both adjust to how we like it. My back always hurts so i like having the separate support under my back.
If you want to be comfortable when you sleep, and have your body feel great when you wake up, then get this bed. Seriously! After hard workouts, I like that I can adjust the support differently under my lower back, so I'm less sore the next day :)
My husband and I love this bed. My husband can make his side firmer underneath his lower back, and I can make mine a bit more soft. We've both been sleeping really well so far!
Great bed. Wife and I both sleep well
Finally, I now get a good night's sleep. For years, I have had bad back problems when I get up in the morning....but not anymore. This bed is the most comfortable bed I have ever had! It was a great choice.
Pump/remote failed within a year but I didn't get around to reporting until after 2 year. 50% warranty at point. That's ok but the replacement ($250) comes based on the original purchase date, thus essentially without any warranty. If it fails in a week - another $250.
I bought this bed back in July of last year. Went through the whole trial period not liking the bed. At one point I had to get another air chamber. The pump didn't work right. I will say this though, the people I dealt with in the company were nice and helpful. I had to return the product and they were nice with the return.
I called City Mattress in Henrietta while I was on my way home on the NYS Thruway. The salesperson Eric was very knowledge and efficient when I inquired about models and pricing. I was so pleased at the ease of speaking with him that I decided to get off the Henrietta exit on my way home. When I walked in the store I was greeted by Eric and he showed me the mattress we had discussed. I noticed a different model close by that I was interested in because it was a similar model to the others I have for my kids. I asked for the best price, he gave me a great deal and that was it. He set up delivery for the next day and I was out of the store in less than 20 minutes. The delivery guys were also on time and they also asked if they should remove their shoes which is nice because most contractors do not and it's annoying. Overall, this was my first time buying from City mattress and it won't be my last. I actually called another sore in the area I had bought three mattresses from before I called City and the sales guy was short and not helpful. Their loss! Nice job City Mattress and thank you Eric!View More Reviews
I purchased the 'Red' mattress a year and a half ago. The guy (can't remember his name, was the Manager) was nice, but I wanted a pillow top and he convinced me I wanted the 'Red.' He assured me it would be better for my fibromyalgia. He also told me that it would feel warm for awhile, but would wear off. The heat is still there, worse with hot flashes and I get lower back pain when sleeping on it. I paid over a thousand dollars for a full, not at all happy with it! Don't be swayed by salesmen! Get what you want, then you only have yourself to blame if you're not satisfied.
We have a defective mattress and we're told we were out of luck! I don't understand why City Mattress did not stand behind their product. I never write reviews but when my husband is sleeping in a crevice the size of a canoe and I'm sleeping in the equivalent of a kayak, I can't ignore it. We've had two 'lemons' now and this mattress was sold under warranty and we paid for the upgrade from our old defective one. Now here we are again with a lemon with no one to help. So sorry we gave them another chance. I wish they would just make it right.
The sweetest dreams happen on a city mattress after you drown your sorrows with five bubble teas from Tai Chi next door. I had a good experience purchasing my own mattress from one of the Buffalo locations, so I brought my friend in Rochester here, and pretended I wasn't secretly just trying to get bubble tea from next door. I've actually been in here twice but the aforementioned occasion was the only time we bought anything and she is extremely happy with it too. I mean the mattress. But that also.
Adam Miller was great to work with. He was very knowledgeable and showed us an array of mattresses . Adam was not pushy and we felt very comfortable with him and walked out feeling positive about our purchase. Adam also gave us a discount on our mattress as we saw an ad in paper that would reduce the original price of our deal. The delivery guys were awesome and nice. City Mattress is the place to buy your mattress and have sweet dreams! Deb K
My hubby & I went shopping for a mattress. We all know how overwhelming it can be so many choices recommendations from family & friends we were dreading it! But we were Fortuante to be greeted by Luciano Ricci@ the Naples store on 4296 Tamiami Trail N He helped us choose the correct mattress for our personal needs. Then he told us we will receive a call to deliver mattress and pick up old one. Which we did first thing in morning so nice didn't have to wait around. Then I was given a time window of of 3 hours. To my surprised the driver arrived early. The deliver men where very professional, neat and took out old mattress replace with new took about 10min. Such a pleaseure all went very smoothly. I highly recommend CITY MATTRESS and to see Luciano Ricci
Great people, great selection. Let us lay on basically every mattress in the store and knowledgeably talked to us about each one. Very happy with our experience here.
After purchasing the wrong size mattress & box spring encasement covers due to miscommunication on my part as well as the sales associate's part, I called the store and spoke with the manager, Mike and he agreed to exchange the wrong size for the correct size even after I had opened the packages. Mike was kind, compassionate, and flexible with the exchange. In addition, while talking to him during the transaction I asked about pillows and he took the time to show me a few options that he thought would work for me. He was a wealth of knowledge and I even ended up leaving with the most comfortable pillow I've ever owned in my life! Thank you Mike, this is exactly the way a business and customer service should be handled.
We had not bought a mattress in number of years and were anticipating making a difficult decision because there are so many different styles and price ranges. Gary is an excellent sales person who really knows the products and listens to the customers' needs. I think we were in and out of there in a half hour with exactly the right purchase. The delivery was also extremely efficient. While we were there, we also talked to another sales person and to the manager. This is a really well operated business, very customer oriented. No pressure sales; we were asked a lot of questions to ensure that we got the right mattress. We are very satisfied. So nice to experience professional customer service.
Thank you to Mike for working with me to get a different bed. And thank you to the salesperson that helped me, Janelle Harris. She was very kind, patient and knowledgeable and if she was unsure, her coworker, John Ogletree was able to answer my questions, I had a lot of them. I'll update this review after sleeping on the mattress a couple weeks. I would recommend the Jefferson Road store and ask for Janelle or John. City Mattress really does want to make you happy!
David was great. Explained to him we hate our bed and have bad backs, etc. He hooked us up with the City Mattress Sequoia Queen Plush/Firm. WE LOVE THIS BED! Can't thank you all enough. What a great place to buy a mattress!
I could not be happier with the service here. Mike is a mattress scientist. He seriously knows his stuff and genuinely cares about finding a mattress you'll love. What a breath of fresh air compared the cold, disinterested car salesman types at other mattress stores. Save your time and go straight here.
I worked with Gary at the Henrietta location and he was amazing he knew the product better than anyone I have ever spoke to about a mattress he was very helpful and knowledgeable plus gave me a screaming deal.... I had a warranty issue with an older mattress and he took care me exceeding all of my expectations!!!!
Mike was great. Very knowledgeable and no pressure. Very quick delivery. I know we're we will be going when we need to purchase another mattress. Great experience!
Sleep is important which makes picking out your mattress a very significant decision and can be stressful, but my wife and I was put at ease by Gary who was patient and willing to take the time to show us all our options and answers all our questions. He was extremely knowledge and honest with us and made our experience pleasurable. They have a wide selection of mattresses which is nice because you can compare the different styles making sure you make the right decision..
This place will by far EXCEED your expectations - we live in Orlando, where there is not a City Mattress, and we love the service, quality and selection so much that we drove 150 miles to West Palm to get our latest mattress. After horrible experiences and pushy salesmen at the big chains - this family owned business blows the competition away. Gary was excellent - he and the whole staff make the whole process - easy and refreshing. I wouldn't buy a mattress anywhere else. Repeat customers for life for us!
I normally would not think to write a review on a mattress store. How boring can that be? BUT, my experience at the North Palm store was outstanding. I went into the store needing two beds and needing delivery in two days. I worked with John. I told him what I was looking for and what I did not want in a mattress. He immediately went to work showing me what I wanted in the price range that I was working with. No high pressure, no switch and bait, just a very nice experience. Prior to visiting this store, I did a comparison quote at one of the nearby national chains. This City Mattress store beat them in price and in-store service. Hands down, no question about that. The delivery was on time and the guys were super friendly and set up the head boards without being asked to do so. I don't think it gets much better than that! I would certainly recommend this store. I can see why other folks are giving this store a 5 star rating. They work hard at giving great service. Keep up the good work folks!!
Mattress stores are on damn near every corner, where to do business? Our experience with this City Mattress location was nothing short of stellar. We needed a special height box spring and sales associate Vicki Tallini was knowledgeable as to the solution, and they had this not so typical item in stock. Excellent price (we had done some research), yes delivery is included, yes they'll take the old box spring out. We ordered it about 3PM on a Thursday and they are delivered it and in place by 10AM Friday. Impressive. Can it get better (you may ask) and the answer is a resounding YES! Delivery was by Delvyn and Robert; they called before arrival and went above and beyond in their service. Without asking they completed the headboard installation that was half done by our movers, waited while those allusive dust bunnies (although our home is immaculate!) that hide under a bed were hunted and captured, and HELPED get the bed skirt in position before putting the mattress in place. All pleasant and with a smile! Drive past those stores named Giant, Firm, Discounter, Warehouse, and the King too. Head to City Mattress; a beautiful store, large inventory, excellent pricing and exceptional sales and delivery associates.
Wide selection, unpressured shopping experience, on-time and professional delivery, what more could you ask for? It's hard to tell what a mattress should cost with all the media advertising and "discounts", but we got a chance to try a range of prices in the general style we wanted, and John gave us information without trying to influence our decision. I would recommend this location to any one.
Vicki is the one to see if you wish make a purchase at City Mattress. She is knowledgeable, outstanding personality, not only interested in making sales but cares about your needs first. and, returns phone calls almost immediately. I like that in a sales person. Highly recommend Vicki and this location. The Best!!!
We came in from NY and needed a new mattress immediately. As we pulled in to the lot we were told by a lady that they are so nice to do business with. As we entered the store we were greeted by a wonderful lady named Vicki. We told her our requirements and within a half hour we chose exactly what we came for. The delivery we were told would be today on a Monday and we would get a call in the AM. Everything went as planned and we couldn't be more pleased. This place is top notch. We did go to Macy's prior and were told it takes a week. I wish this place was in NY!
Very good experience with City Mattress. They were not pushy, very professional, and the delivery was fast and on time. Would recommend them to anyone.
I went here to get a bedroom set and a mattress. The saleswoman (Carol) was great. She was very knowledgeable and did not try to pressure me in any way. I ended up getting a bedroom set and a "luxury firm" mattress. After sleeping on it for 2 months I decided it was too firm so I went in and a different great salesman (Chris) helped me find one in the same price range which wasn't so firm. So besides having a very large selection of mattresses and bedroom sets they also let you exchange a mattress in the first 3 months if you aren't happy (with a very reasonable $100 delivery fee). I didn't think I was going to have to use it but I'm really glad that they have this happiness guarantee.
We shopped for our new mattress last Sunday. The staff was very helpful, yet not too "Salesy" as I have experienced at some stores, hence the reason we tried a new store. Our salesman was quite helpful and gave us as much time as we needed (which surprisingly wasn't all that long for something as big as choosing the right investment). I would definitely go there again.
Wonderful service from the minute we walked in! We were shown several options and the rep was pleasant the entire time. He was very attentive and gave us a great deal. The store was clean, well lit and the displays were very appealing to the eye. Thumbs up. We'll be back for more!
Carol helped us and was so generous! We got a great mattress that looks like it will last a while. We got a 1 year no interest deal that helped so much!
I needed a new mattress because of water damage in my apartment. When I went into the store I didn't know what I was looking for but Theresa was so helpful and amazing, she knew what I needed and what I wanted more than I did. She had the best recommendations for me and had me lay on the beds for 5 min, which I had never had anyone have me do before, and it really helps you get a sense of the right bed for you. Because of the damage in my apartment my landlord was paying for the mattress and Theresa was beyond helpful in that aspect as well and could not have made the process any easier for me. The guys that delivered the mattress were also so nice and professional and were in and out in less than 5 minutes. Everything was fantastic and I would recommend everyone go to City Mattress.
Very disappointing. We purchased a bed just to return it within the allowed time period. The second bed is awful, and now we are stuck. Bed one felt amazing at the store. We spent over $2800. After a few nights, the sleeping areas sank drastically. We returned to the store to test another bed made by the same manufacturer because it was the next in line regarding firmness. We went more firm hoping to eliminate the potential to sag. (They no longer carry this brand which is made locally. A reviewer actually had the same issues we are having, and the manufacturer got involved-and failed). The sales rep made a snide comment that it likely due to my wife's pregnancy that the bed wasn't a fit for us. Hmmm...I'm not pregnant and the opposite side of the bed reacted the same way. Bed 2 delivered 4 hours early. They waited for my wife to arrive at the agreed time just to be rude and question why she wasn't ready earlier. He was intimidating; sticking folded up paperwork in her face to sign. This bed is horrible. I went to City Mattress expected the Cadillac of beds just to receive a Yugo. We purchased our children's beds at Extreme Discount mattress with low expectations and ended up with a better customer service experience and more comfortable beds at the fraction of the price. Just this week I had reps from City Mattress take a look at our bed. Our mattress needs to settle yet another inch for it to be considered abnormal. You literally have to put effort in to roll to the middle of the bed. All beds settle, I understand, but how does at $2000+ bed go lousy after 2-3 years? City Mattress cannot do anything except perhaps give me a new bed at a lower price. So basically I would have to buy another over priced bed from a company I don't trust and potentially have 2 king sized lemons? I asked that a manager call me to talk pricing and to schedule a visit and haven't heard anything the next day as requested. "We stand behind everything we sell. That's our commitment to you" is City Mattress's motto. Do you think my experience reflects this mantra? I would not suggest shopping here at all.
Salesman (Chris) was helpful and professional in helping us choose the right bed. Gave us plenty of time to decide without pressure. Overall great shopping experience.
Walked in looking for bookshelves or a desk but they don't sell any...but Theresa was a gem and sold us two awesome pedestals...stop in and ask for her.
Excellent service. The sales associate was incredibly knowledgeable and nice. My wife and I had shopped at several other locations and had a good feeling when we walked in. We left with everything we wanted and needed.
I had an excellent experience at the location on Sheridan in Amherst. I was there near the end of March 2018. My sales associate Theresa was fabulous! I went into the store knowing what mattress I wanted. A splurge...the Tempur Pedic Cloud Supreme. I compared it to another Tempur model just to be sure I was getting the right firmness. Theresa insisted I take all the time necessary to be sure and was so patient and helpful. I did not feel pressured in the least. I have now slept on my new mattress for almost a week. ABSOLUTELY love it!!! Highly recommend City Mattress. Great friendly service.
I purchased a mattress from city mattress after they may beat a price on one I found at Bon-Ton. I should've stuck with the one I found at Bon-Ton! I paid more money than I have ever paid for a mattress and it is awful! It sunk in the middle and it is far from the firm mattress I was told it would be. Very dissatisfied, will not go back!
I've had two really nice experiences at City Mattress so far. The first was when my partner and I were out and about looking for a specific bed frame model and gathering ideas. We stopped in City Mattress on a whim and had an excellent experience with Joe. He was able to tell us more details about the bed we had in mind, such as where it was made, its construction, and feedback he had heard about it. He showed us other options and made us really think about what we were looking for in a bed when it had more so been something we were mulling around. My partner and I ended up going back to the same brand we liked and totally unrushed we were able to browse its catalogs since we didn't see anything on the floor that struck us. We didn't make a purchase that day but the impression left was very positive. It wasn't so much sales as giving us the information so we could make the right choice for ourselves. As others have said, the sales person gave us space to think, which we needed. Ultimately that great customer service is what brought us back to City Mattress knowing we were ready to buy this time. We knew the bed frame we wanted and it was a matter of narrowing down mattresses. The sales person showed us a number of options, telling us about the various bed constructions and durability, figuring out what we wanted and needed. The lower priced options were on equal level as the higher priced and we didn't feel pressured to swing toward something pricier. He also gave us space to think and try, to narrow down. We walked out feeling confident with the bed and frame we chose. The nice thing was be able to pick a delivery time and day, and they that don't charge you to for extra trips, which is nice since we were told bed frame would be in at a much later point. The salesperson said both could be delivered at the same time but my partner and I wanted off our old rock. Our mattress set was delivered a week later with no problem. The guys were in and out and we were able to carry on with our day as planned. The bed frame was 4-6 weeks but it ended up being 8 weeks, which was the only ding in the process. Once again the guys were fast and efficient. I love our beautiful bed and frame! I would highly recommend this company.
I am writing to tell about my VERY POSITIVE experience with this store this week. My son is a UB student. We had very little time to furnish his room. We were told to go to City Mattress by a friend. The salesman Joe was so nice, professional, and a pleasure to work with. They had free next day delivery and called with the delivery time which was exactly the time they came. The delivery men were so polite and asked if they should take their shoes off before entering the house ( even though it was a dumpy college house!). They set up the frame and mattress in minutes. We even found a lamp on sale there to go in the room. I don't usually write reviews, but when something goes so smoothly you must let it be known.
Excellent customer service. Joe Cuddahee showed me all the mattress in my (low) budget, and let me choose the best one for me. Purchasing was easy and efficient, and delivery was the same. I would buy here again in a couple of years, and would highly recommend to friends and family.
In from out of town recently to help my 86-year-old Mom move out of her Amherst condo and down to Texas. She was moving limited items long-distance. What to do with the old queen mattress set? Some junk luggers wanted as much as $175 to take it to the dump! I called City Mattress, where she had purchased the set 8 years ago, and the kindly clerk who answered -- Jacques -- said they'd come and get it for $35, which sounded a more reasonable fee. The two young men who arrived to take the mattress and box springs were so sweet! Such good customer service! I had no problem tipping them as they were fast, efficient, and did not complain, despite the fact it was a walk-up and raining outside. Too bad such a nice mattress will end up in the landfill, but "nobody takes used mattresses anymore" (due to bed bugs, etc.). Very helpful team here at City Mattress! Don't hesitate to buy a mattress from them!
Was pleasantly surprised after my experience at City Mattress this past weekend. Was searching for a mattress for my sister who is moving into her first off campus college house, so our need was for something cheap yet durable to last her a few years. Upon entering, the store gives you the impression that it probably doesn't have any college type mattresses but this is a misconception. We told one of the workers exactly what we needed and two reasonably priced options were shown. We ended up going with a decent full size mattress that came to $405 including the bed frame. Judging from the quality, I think the price could have been dropped down into the 3's. The edge support isn't superb. Delivery is free as well, but not same day delivery so make sure you come in a few days before you need the mattress delivered. The store itself has other products besides mattresses. Upstairs, there is a section with furniture that isn't cheap but is definitely worth taking a look. I don't know if the quality of the mattress is as good as other stores in the area sell but time will tell! My favorite part about the customer service here was that we were given some time to think it over and breathe without a salesperson breathing down our neck That's hard to find but definitely helped win us over!
pleasantly surprised and verrry happy that the man and i stopped into City Mattress on Sheridan this past holiday weekend, as we were in search of a new mattress to cradle our world-wearied bodies. we thought for sure that it would be out of our price range, and that we would be ignored as we had been at the previous two mattress shops we visited. Joe Cuddahy is THE MAN. go in, ask for him, prepare to get great customer service. he didn't balk a single second or flinch at our meager budget (of course i want a lusciously soft Prana Sleep mattress, but the corner's been a tad slow lately due to the windchill, ya know?), and he was very patient as he taught us about mattress firmness and whatnot. all in all, we got an A-MAH-zing new mattress set for UNDER our budget, and we even came out with a sturdy new frame and high quality, warrantied mattress pad in the deal. and it was delivered the very next day...BOOM! i LOVE going to sleep now. its really awesome when a 'local' business respects its customers and treats them right.
Terri is such a gem, we highly recommend her and appreciate her kindness and helpfulness while shopping for a new bed! She took so much time with us and helped explore which options would be best. She was so sweet and helped us make a great selection for my mom. Terri is so wonderful and we will recommend her to all of our family and friends. She is the best!!!