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Boyd Sleep started exclusively as a water bed business, but over the years has grown to include airbeds, memory foam, latex, and hybrid mattresses. Their most popular are their water beds and Night Air mattresses. Most folks like their products, but some had issues with durability.
Charles P Rogers has been making bedding since 1855 with the goal of making the finest beds. They still have their location in New York City and also ship their bedding nationwide. Overall, they specialize in offering hand crafted mattresses, frames, and beds. Their mattresses are focused on hybrid mattresses featuring latex comfort foam and pocketed coil support systems. With thick layers, they have good ratings when it comes to initial comfort, but some had issues with durability over time.
Based on our aggregated reviews and our scoring method, we recommend Charles P Rogers in this match up!
See Our Full Review of Charles P Rogers
Charles P Rogers: 8.1/10
Charles P Rogers: 8/10
Charles P Rogers: 8.1/10
No Back Pain:
Charles P Rogers: 8.1/10
Charles P Rogers: $899-$2999
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Charles P Rogers:
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Customer reviews are sometimes hard to make sense of -- especially with some companies focusing heavily on protecting their reputation. Customers, sadly, don't give these mattresses as high reception as others in the industry. There are still folks that love their mattresses, but there are many others with complaints. Get more details on the specifics and hear from customers below.
These mattresses aren't ideal for everyone in terms of their support. Though some sleepers find these mattresses to be comfortable, some have had issues with lasting alignment. If you are thinking about buying one of these mattresses, take a look at the specs to make sure it will work for your body.
Edge support is essential to those that like to lay close to the edge of the mattress. Others don't find it is to be a big concern. Customers have mixed reviews about the supportiveness of these mattresses so make sure to do added reading if it is important for you.
Sadly, these mattresses aren't well loved for their durability. While some sleepers reported feeling comfortable, others had faster problems than average. Make sure to do some extra reading of the reviews and warranty policies before buying.
Some folks were very pleased with their mattresses, but others had issues. Despite those that are cozy, this means that these mattresses have lower than average customer satisfaction. Below you will find more information from customers on the specifics from these mattresses.
These mattresses offer above average supportiveness, which is ideal for those that are struggling with pain from a sagging mattress. That said, some people have reported that they don't feel well supported, so make sure to figure out if the firmness and overall specifications are for you.
Edge support is the amount of resistance there is for sleepers along the side of the mattress. These mattresses have good resistance, but heavier folks may experience less than ideal edge support.
These mattresses have mixed reviews on their durability. We are all on the hunt for mattresses that are going to last 10 years or more, but sadly, not all will support you for the long term. If you are considering buying a mattress with mixed reviews on durability, make sure to do one last look at the warranty and return policies so you are protected.
Half the vertebrae in my back have been compromised to some extent. I've had surgery on my low back and on my neck and I am in constant pain. I had memory foam mattress that worked well for about five years then it no longer worked. I would awaken in terrible pain so I decided to try the night air mattress. There was a short learning curve to find the correct setting for me, once I found it my pain was greatly reduced. I'm very satisfied with the mattress so far. The mattress was easy to assemble after watching the video on you tube.View More Reviews
Unfortunately this bed was not for us. Both my husband and I experienced serious back and neck pain from our trial of the boyd night air. No matter which setting we tried it was a terrible night sleep. The air chamber felt like sleeping on a bag and when you moved the air would shift around to a different location almost like a waterbed feeling. We had tried a sleep number in the store and in hindsight maybe we should have ordered an air bed with a lot more padding but we were so disappointed with our experience and in pain we weren't willing to risk another try. To the company's credit, they were amazing and tried their very best to please us. I hate it didn't work out for us because they were awesome to work with and honored their guarantee. The return was easy easy. The materials were quality made. I guess I would recommend if you are considering this bed I would suggest buying the six chamber with ample foam or padding.
My husband and I tried out all sorts of mattresses before finally settling on this one. After reading Consumer Reports we decided we didn't need a lot of extra padding (after all, you can easily add that if you want it) and bought this. He likes his sleep surface firm, I like mine soft so it really works. Great price on this especially compared to other companies.
I have been sleeping on blow up air mattress for about a year and it finally gave out. When I looked online for a new air mattress I started seeing air beds. I found out they are not the same thing and decided to use my tax refund and get a real bed. Some people might say because this bed is the cheapest it is no frills, but I think it is perfect. I set it up all by myself with no problems.
I fractured my lower back years ago and have always struggled to find a comfortable mattress. Finally tried this bed and it is amazing. I have been sleeping on it for over a year now and have no complaints. I adjust it depending on how my back is feeling and I finally able to wake up and get out of bed without pain or stiffness. I highly recommend this bed!
This is definitely a no frills bed. But if you want something that is adjustable and will not make your wallet fly away this is pretty good alternative. We bought this for our daughter who has a hard time finding something comfortable. Only 2 chambers but she has found it adequate for her needs.
Was expecting a normal box truck, they were sending a 53" semi (no Liftgat), Called Matt in cust. service ,he said it would be corrected. Sent a 40" truck with liftgate. Our drive is 250" long capable of handling UPS and FedEx trucks, and my 32" 5th wheel. Ended up unloading 143 lb. frame and fairly heavy mattress box myself(driver slid them to end of liftgate)I'm 74 yrs old and in good shape ,but it was a chore,and I fortunately had a trailer. As we unloaded boxes in centerlane of 3 lane rd. ,it began to rain. Got the boxes in the dry ,finally. (pretty mad by that time), so I called Matt again. He was very nice again, and made an adjustment which was acceptable. In retrospect, I don't think I would choose to go through this again.Bed seems to be working properly, thank goodness. I'm sure sending a large freight truck is cheaper than sending a box truck down my driveway, but it sure was a pain in the A__.
We like our bed but the padding was very thin so got a 1 inch memory foam topper and it helps but would definitely recommend getting a upgraded mattress and spend a little more. Shipping did take forever we actually bought a upgraded model but parts were backorder and would of had to wait a few months couldn't wait that long but wish we would of
For the price, it's pretty amazing. But it really is an okay, only last a handful of years bed. Padding is minimal and we needed to replace our pump and controls twice in order to get one fully working unit. Customer service is decent-- shipping is forever slow. We actually wanted to upgrade to another version, but the hassle of returns and shipping was not worth the effort.
I'm a sucker for the cloud looking mattresses so this one caught my eye immediately. My husband was concerned that it would be too plush and we would not notice the difference with the air. There seems to be just the right amount of memory foam to be really comfortable but not so much that you can't feel the changes in the air pressure. Control is easy to use and we both enjoy it. I compared this with your six chambers but I liked the cover on this one more so.
Boyd Gel Foam Mattress lasted 5 years with a 10 year warranty, ripped right down the middle under very normal conditions on a queen size. Company has very small window of reporting any issues, their warranty is very tight (1 month) and will not work with you at all. You would think after spending $1300.00 they would at least offer some kind of pro-rated amount to help you get into another of their mattresses. Like most long warranty's they are basically worth nothing with the fine print. It is no wonder companies like Saatva are growing and thriving.
He gets the firmness he wants and I get the softness i like. Plus the lumbar setting is really comfortable for my hips
I wanted an air bed so that I could adjust it, but I didnt want a bed that I sunk into. So many beds out there have so much foam and they don't even tell you what it is. This bed is perfect. Just the right amount of foam and it has this gel stuff in it that helps me stay a little cooler at night. Wish I found this sooner.
I purchased the Ultra 6655 6-Chamber Air Bed Queen my total experience with customer service, delivery, assembly and function has been excellent. The bed was easy to setup and the adjustments for my wife and I are fantastic. We both are really enjoying this bed. Thanks and keep up the good work.
the concept is great, and my husband's half of the bed currenty works and he loves it. I love the concept and am sure I will be satisfied once I get parts and defects worked out.
good quality, easy to assemble
I bought this bed to replace a 2 year old mattress that was giving me back pains. Within a week this bed made my back pains disappear. The only reason I didn't give a five star rating is i had two issues with the bed. When I first received the bed I received a faulty air pump and 3 months after I had an air bladder start to leak. These issues were resolved very quickly and easily. Customer service was excellent so it made up for the issues. I would recommend this bed to anyone looking for an air bed.
wasn't happy with the crinkling noises every time I moved. wound up putting a one inch memory foam pad on top of the bed and that helped. still trying to adjust the bed.
We ordered a Queen size. I liked the quality of it but, it is too firm for me at any setting. We added a memory foam topper which helps.
I purchased the Ultra 6655 6-Chamber Air Bed, Split King and Adjustable Base Power Base 3 - and have been using them for about three months now. I was able to "roll" the boxes upstairs myself, and assembly was easy. We each set our own firmness and left it on auto to keep that constant firmness number. It has been great and very comfortable. I chose this model because I didn't want a lot of padding on top, since I sleep hot. I have been very comfortable with the temperature. The edges of the bed are firm enough to sit comfortably while putting on shoes, etc. We don't use the adjustable base as much as I thought I would, though I do secretly raise my partner's head a couple of inches when he is snoring and it helps. I raise both the head and foot sections when I change the sheets since it makes it easier to change the fitted twinXL sheets, by raising one mattress above the other so I can easily reach around it. However, if I did it again I probably wouldn't bother to get the adjustable base and would have gotten a regular king. (Though I do use the adjustments occasionally as mentioned) I purchased new twinXL fitted sheets for each of the two sections, but I think I could have used my existing king fitted sheet because it has deep pockets so can tolerate one side being raised while the other lays flat. Overall, we are very happy and comfortable in this bed.
This was a big step up from our normal routine of buying a pillowtop coil mattress every half a decade or so. It's hard to imagine that we made the wrong choice here though. I sleep comfortably and the quality seems superb. It was an investment that Im happy with so far and have recommended it to a close friend. Getting in while they have their deals going on definitely helps too Im sure.
My husband and I spent the better half of the last week searching for an air bed. We quickly realized there was little choice available. We went to the sleep number store and laid on their top of the line i10 (I think it is). We really liked everything about it except for the price. After researching further, I stumbled across this site and I'm glad we did. When comparing features it was apparent that they had everythign that select comfort did but at a more attractive price (not that price is everything) but they also have more chambers of adjustabllity which is nice for really getting your whole body in line. In the end we got a really nice adjustable bed for a lot less money.
Ordering was simple, shipping was fast and the set up took no time at all. We went with the Split King set as an "early Christmas gift to ourselves" as she likes to call it.
making the wife happy is what its all about right? she's very particular about how she sleeps while i can pretty much sleep on anything but being able to pick for ourselves is nice. happy wife, happy life.
Ordered the 6680 on a recommendation from a friend. So far so good. I did have to call customer service to add an adjustable base on after my initial order but Matt was helpful and extremely pleasant to work with.
Really happy with this bed. I like my side firmer than my wife so we can both adjust to how we like it. My back always hurts so i like having the separate support under my back.
If you want to be comfortable when you sleep, and have your body feel great when you wake up, then get this bed. Seriously! After hard workouts, I like that I can adjust the support differently under my lower back, so I'm less sore the next day :)
My husband and I love this bed. My husband can make his side firmer underneath his lower back, and I can make mine a bit more soft. We've both been sleeping really well so far!
Great bed. Wife and I both sleep well
Finally, I now get a good night's sleep. For years, I have had bad back problems when I get up in the morning....but not anymore. This bed is the most comfortable bed I have ever had! It was a great choice.
Pump/remote failed within a year but I didn't get around to reporting until after 2 year. 50% warranty at point. That's ok but the replacement ($250) comes based on the original purchase date, thus essentially without any warranty. If it fails in a week - another $250.
I bought this bed back in July of last year. Went through the whole trial period not liking the bed. At one point I had to get another air chamber. The pump didn't work right. I will say this though, the people I dealt with in the company were nice and helpful. I had to return the product and they were nice with the return.
We considered Personal Comfort, Innovox, Amerisleep. Sleep Number and Air-Pedic among others. We dismissed the two chamber models because when you lay on it, the air is displaced from the heavy portion of your body to the lighter, meaning spine alignment is off Picture squeezing a balloon). We really liked both the Night Air and the Air-Pedic due to the six chambers. Bear in mind, that does NOT mean you can adjust six separate areas. You adjust your head and feet to one setting and your torso, the heaviest part of your body, to another. My wife has "sensitive hips" and discomfort while sleeping. NOT WITH THIS BED. I have a medical condition which has caused my weight to balloon. With her at 130# and me now 320#, when I get in bed or shift around, I don't bounce her off the ceiling. Boyd went a step further and uses two separate chambers (each with three internal chambers) meaning there is NO motion transferred from my moving around to her side of the bed. The quality of the components is excellent. The ordering process easy. Shipping was prompt. Packaging was sturdy. Installation instructions and user manual clear and concise. EVERYTHING Boyd claims about this mattress is accurate with the minor exception of the washable cover. Yes, it is washable but you have to virtually dismantle the bed to get it off. The controls are easy to use, well lit and the functions are clearly marked. SUGGESTION; we purchased the U6660 ($1951 Queen from Amazon) and ordered an additional 2" gel infused memory foam layer from Amazon at $54. This gave us the exact same comfort foam padding as the U6670 and U6680 models SAVING OVER $800. BOTTOM LINE: At some $2000 less than the Air-Pedic, this mattress is a steal.
We recently ordered the solide bed, and it came in the mail a few days ago However, after setting up the entire frame, we realized that the platforms were missing. Consequently, we had to move the frame out of the bedroom and our old bed back in.View More Reviews
The delivery was well done, courteous, and on time. We bought the tiger mahogany Hampton king bed with white leather headboard and the PowerCore 7000. My husband and I assembled the bed. We were pleasantly surprised, every screw, washer and parts were all included. It took a few hours, the bed is well made, solid, and every part fit together perfectly. It looks beautiful. Very happy with our experience but we have not slept on the bed, waiting for the new carpet's off gassing to dissipate. No off gassing from the bed/mattress though. I spent three months researching bed construction and mattresses, including reading the Old Bed Guy blog. I concluded this was the best available for the money. My husband who was initially sceptical of buying online, sight unseen, is sold! My only issue was I wished the bed was a available in expresso without an extra $250.
kind customer service, smooth delivery and extremely happy with our choice 6 months in( st regis pulse latex)
Great mattress, great customer service at the New York site. Word on the street is that buying a mattress takes a lot of time, energy, and choices between seemingly endless mattress choices. I found this brand while researching mattresses online. I wanted something firm, and based on reviews, as well as more formal reviews by Consumer Reports, I felt like the Charles Parker 5000 was going to be the one. My partner and I went to the show room, met with a super sales guy, very 'no pressure' which I like, and tried it out. 20 minutes later, we had purchased the mattress, set up our delivery time and we're all set for sleeping in a king sized mattress. Delivery was smooth, no issues. Our first night of sleep was good,a month later, it was excellent. The mattress is firm to very firm, and it took a moment to get used to it from our older, worn in, mattress. She sleeps on her side, and I sleep on my back. Both of us get a great night rest. Both of us get up at different times; motion from one partner makes no impact to your sleep mate. We love it!
ISSUE #1: When I made the order, I received an email confirmation. However, I also received an email saying that they charged me 20%. I wasn't sure why. Maybe that's posted on their website somewhere but I didn't see it. So I emailed them to ask why and they emailed right back to let me know they hold a 20% deposit. Good to know. An explanation would be good to have somewhere, like in the email confirmation.
Other than a fairly long wait for delivery our bed was extremely well packaged and arrived with no damage at all. The delivery crew were very polite and helpful. Everything was there and putting the bed together was easy. We are very happy with the finished product.
After a conversation with a phone representative, we ordered the memory foam version of this mattress. This turned out to be a mistake for me, as the heat retention of the memory foam kept me from sleeping well, even after 45-60 days.. The underlying mattress was excellent, however. The pulse latex would have been the right choice for us. To be honest, I'd raised this issue of heat retention with the representative and wished that he'd thought to steer us to the pulse latex initially. I knew we could exchange, but I hadn't been told that there would be a $375 charge for the exchange in addition to the price difference. So this was a disappointment. But we now have the pulse latex version and it's marvelous. Both versions are great unless, like me, you are sensitive to the heat retention of the memory foam. We sleep much better with the new mattress. I highly recommend it.
Earlier this year I purchased the Fairnoble Sleigh Platform Bed - beautiful quality and craftsmanship. I shopped around a number of other local vendors to find the right mattress. I was fortunate to find the St Regis on sale at Charles P Rogers. After reading positive independent reviews, I decided to give it a try - taking a chance ordering online. I love this mattress! The quality is excellent, and it is the perfect balance of firmness with a cushion-y upper layer. I highly recommend not only these products, but also must say that my experience with the Charles P Rogers company has been completely satisfying. I would not hesitate to refer potential buyers, or to purchase again from them in the future.
I love love my st Regis , Im so happy to have purchased this mattress, I sleep fabulous, this is so comfortable,worth every penny, I also purchased an encasement so my Mattress is protected , very comfortable feels fabulous
The mattress was double wrapped when it arrived in perfect condition. We have used it a month now and are resting comfortably after sleeping on a 15 years old mattress with lumps and indentations. Excellent buy. Thank you for the free shipping!
Very pleased with the St. Regis Queen Pulse Latex Mattress. My husband recently had back surgery and this mattress works for him. I have some arthritis issues and it works for me. Very pleased with the order process and delivery. Mattress was delivered to the bedroom, unwrapped, and trash removed by the delivery team. Because we are several states away, delivery took a few weeks. The only thing that would have made it better was to get the mattress sooner!
We like this mattress very much and would readily recommend it to friends or family. It is 'firm' the way we like our mattresses. We researched mattresses online and with Consumer Reports and choose this mattress. We just ordered another mattress, a king size, for our master bedroom because of the quality of this mattress. The mattress is soundless when you shift your position in bed.
I was extremely impressed by Charles Rogers from beginning to end. I wanted to place an order and emailed with a question at a time that I knew was afterhours for their customer service department - and yet someone got back to me almost immediately to answer my question and encourage me to place my order because the New Year's sale was ending the following day. Delivery was easy, the guys brought it all the way in, unwrapped it and set it up. The mattress is good quality. As is, it was a little too hard for me - I wish that the pillowtop was just a bit more plush so you get the feeling of luxuriousness as you sink into it. But I got it closer by buying a mattress cover with an additional pillowtop. Absolute perfection? Maybe not, but darn close! Full disclosure that I am a side sleeper and am thin, so boney, hence the need for softness. All in all, I am very happy with the quality and customer service for the price.
My entire experience with Charles P. Rogers was excellent. I love the fact that they have this old school showroom. Everyone I dealt with when visiting the showroom was extremely helpful and good natured. I went with a platform bed and the St. Regis mattress. I rent my guest room out on Air BnB and it surprised me how many of the guests report to me and in reviews that this is the most comfortable mattress they've slept on. I occasionally sleep on it myself between guest visits. It's cushy yet firm. The entire experience couldn't have been better. Expect my current guest from Seattle to reach out and order the mattress soon. He loves it as well! And how cool that this company has been in business since 1855! They must be doing something right.
If you want an ultra comfortable mattress with top level construction and absolutely no toxic outgassing and odor, this is THE mattress to buy. We had some horrible experiences trying brands such as Simmons (horrible odor that didn't dissipate even over a month) and Satva (no odor but really inferior construction, uncomfortable, and they offered me a $400 refund to take down negative reviews). But, eventually we found CP Rogers. Wish that had happened sooner, but so glad that, ultimately, it did. We've been to the showroom and factory in NJ, and there's no chemical odor whatsover on the shop floor. And sleeping on the 9000 is incredible --something to look forward to at the end of the day.
The estate 9000 is a beautiful mattress and very heavy. In discussing our needs with the rep, we decided on the 9000 although it is difficult to know which mattress would ultimately be best by simply talking to someone, without laying on the bed. We have no regrets in buying the 9000 but will say that it was a bit too firm and I added a memory foam pad to soften it. We sleep well on it and have high hopes that it will last for many years as it is a quality mattress.
I had been sleeping on an old, heavy, top-of-the-line, outrageously expensive Kluft before and had enjoyed it for many years -- but all good things come to an end eventually, In 2016 I tried the top two versions of the Saatva mattress, but sent them back: they simply were not solid enough for me. Then I slept on the 2016 version of the Charles P. Rogers Powercore Estate 9000 -- a great improvement over the Saatvas, but it felt a little hard to my aging body. The new version of this bed, however,. with the "latex comfort select cassette" system as a top layer, is just perfect for me. I absolutely love it. The delivery guys they use are terrific, too. Happy end of story.
Everything went smoothly. Delivery was EARLY! Guys really nice. I recommend this company to anyone. Howard A. is great, last of the great retail consultants. Wish there were more like him.
Great experience. I have five beds from CPR and they are all wonderfully comfortable. Delivery was quick and painless, and they got everything set up for me.
I went into this store a couple of times before making a decision on my purchase. I was approached by Sean, super friendly and very helpful in my final decision to make the purchase. Sean made several recommendations for me after I realized the bed I wanted was too large for the space I have. I ended up purchasing the Alana platform bed in tiger wood with four rolling drawers that easily glide from under the bed. Delivery was easy, fast and having paid a little extra for assembly was seamless. Happy, satisfied and well rested .
I was tasked with assisting my parents with replacing their mattress set; my father consulted Consumer Reports and wanted the highly recommended Powercore Estate 5000 mattress and low profile foundation in order to lower the overall profile of their bed for ease of use. The very fabulous sales rep Tina spoke with me by chat at length and answered all of my questions and assured me of the very specific dimensions that we required. We were also in a bind for fast delivery because of an impending discharge from a rehab facility and Tina worked her magic and got us white glove delivery service within 5 business days, which is not at all standard. Thank you to Tina for her superb service and communication which facilitated our ability to get this highly rated and high quality mattress in place in time for my family's needs.
Great night sleep!!!! My wife and I were long overdue for a new mattress. The old one lasted us for quite some time. Choosing a new mattress was a research project that went on for a couple of months. After looking at local stores, online shops and trying everything out there I stumbled upon Charles P Rogers. Never heard of them but their reputation seemed very favorable in the reviews I've read. Not that many reviews of people who didn't like the mattress, so I thought I would give it a shot. I live in NY so going to the store was easy to do. I went in and was immediately greeted with a polite, sincere and knowledgeable sales person. I've been to a number of chain mattress stores so I was ready for the talk-up of how great the mattresses are. I told her my needs and she had me lie on a 9000 series. It felt great - not a back sleeper but this felt good on my back. I then moved down to the 7000 series and within a minute my back started to hurt. Went back to the 9000 series and again no pain. This is a first - comfortable on my back. After so many stores I was convinced this was for me. I like its not an all foam mattress which I read many mixed reviews on. The real test now was to get my wife to buy into this mattress as well. She visited the other store in NY and also like the mattress but she is not as picky as I am. I ordered it, along with the foundation, sheets, and removal service of the old mattress. Delivery crew were top-notch. Had to deliver in the pouring rain and were careful coming in, making sure everything stayed dry cleaning up after they left. This was truly white-glove service. After a week sleeping on this mattress, I think my wife raves about it more than I do. Telling everyone how good it feels and make comments that it should be in a commercial if they made any. Overall, store was great, reps were great, delivery was great and the sleep is great. I even find myself on my back in the morning - something that never happened with the old mattress due to the sag. Really pleased. No regrets. Any future mattress purchase will always be a CPR.
The sales person was lovely, knowledgeable and informative. She helped us pick the proper mattress for us. After a mix-up with delivery time, which Customer Service rectified the same day - arranging for delivery after their normal hours - our mattress was delivered. It is so comfortable! I've had the best rest I've had in a long while. (Previous was a Sleep Number - which was horrible!) I'd recommend a Charles P Rodgers mattress.
We purchased a king St. Regis Pulse Mattress and a king Barcelona platform bed in tiger mahogany, as well as some bedding. We absolutely love everything. The mattress is so comfortable and the tiger mahogany platform bed is true to the picture on line. It's a beautiful bed. I also can't speak highly enough of Erick Lamb the sales rep I dealt with. He was so professional, knowledgeable and kind. It was a true pleasure working with him when I ordered the mattress. BTW - we loved everything so much that we just ordered a queen St. Regis and queen platform bed. And yes, Erick, took very good care of us. Charles P. Rogers will be our only place to purchase beds in the future and I will be asking for Erik Lamb to assist.
My wife and I did a lot of reading and researching long before we finally decided on Charles P. Rogers and a CPR mattress. We both have similar profiles in what we look for - support, comfort and quality. We called C PR and spoke with Steve S. Steve S. was amazing- professional, knowledgeable and patient! He answered each of our questions and had many of his own - he was wonderful. Steve worked with us from the start - initially on the telephone, when he put us through his own "research" - asking questions about our firmness likes, mattress history, individual statures and what we hoped a mattress would provide for us as a couple. Steve generously offered his time and expertise on the telephone, educating both of us on the various types of CPR mattresses, the individual features and the specific construction of each mattress. After several telephone conversations we were ready to purchase and did so over the phone. We planned a fun day trip to NYC, and while there, we decided to visit the store to test and feel the mattresses in person. where Steve S. was just exactly as he'd been on the telephone. Steve was exceedingly professional and offered yet more expertise on the CPR mattresses. We made our decision and have been thrilled ever since. The CPR mattress is far and away the most supportive and amazingly comfortable mattress - ever (we are on our 50s and have had several high end mattresses along the way). Thank you Steve S. - you are everything a sales consultant should be! We love our mattress!
These are the best reasons to choose Charles P. Rogers: Quality furniture, Dependable, Expert Installation and Delivery, Outstanding Customer Service. From the moment we entered the showroom we felt at ease. Calm and knowledgeble sales staff guided us, asking important, appropriate questions, sharing their knowledge of the products. The beds are all classic designs made from quality materials with craftsmanlike construction. The matresses are unique for their comfort. Delivery was a snap. The delivery team were equally knowledgeable, neat, careful and friendly. There was however a minor problem with the order. The deliverymen stayed, called the warehouse to seek a remedy. While at our home they placed a call to Chales P. Rogers Customer Service Liaisons on our behalf. The customer service team could not have been more responsive and accomodating. Stuff happens, but how a company responds to a problem says alot about that company. They looked into the issue and discovered that a required component of the bed was not part of the original order. We felt as if we had become a priority not a problem. Charles P. Rogers clearly understood that behind every problem is a customer with a problem. Together, we found an equitable solution and the new bed arrived in just a few days. We could not have been more pleased with the entire experience, minor hiccup and all. They called to arrange delivery, arrived ontime with the new bed and within 20 minutes the bed was assembled with the new mattress in place. The bed looks like fine furniture and the comfort we have experienced is almost beyond description. We have all dealt with stores where once the sales is completed and a problem occurs, you are on your own. With Charles P. Rogers nothing could be further from the truth. Charles P. Rogers is a quality manufacturer and demonstrates a business ethic rarely seen these days. We are Charles P. Rogers customers for life and would enthusiastically and without hesitation reccommend them.
My wife and I moved into a high-rise apartment near NYC that is much smaller then our place in the burbs. Space is a premium and taking advantage of storage space is essential. I wanted to have the absolute best bed on the market I found the Mahogany Storage Bed king size. The quality does not get much better than this. The Mahogany finish looks outstanding, top notch. The drawers are huge and fit lots of my clothes. Self-closing glides doors is a really nice feature too. Even the footboard has an additional compartment. There is even an optional digital safe that I did not go for but still nice feature. Another feature that looks premium to me is the upholstered top. Much better support than slats. The drawers came fully assembled, really convenient. The quality of the mattress was most important. We wanted to invest in a bed that would last long, feel amazing every time and be environmentally responsible. We found the perfect one for us. The Estate 9000 Luxury Plush. Hands down the most comfortable bed I have ever slept on. It is a dream. You can tell the quality is amazing because the sewn handles were super heavy duty. The triple thick layer of latex on top was a really nice touch. It came with a heavy-duty zipper case. Do the research and try it out. Everything about this bed is perfect. We are extremely happy with our purchase and recommended it any one who invests in their happiness. I went to the location on 17th street in NYC. The customer service was top notch. Super knowledgeable staff that answered all my questions. Not pushy or trying to up sell me on things I didn't want. All in all, this was a great experience because I felt like I made the right choice. Don't settle for those bed in box types. Don't skimp on quality sleep. Go with the best. Highly recommended.
I bought a beautiful Paris iron sleigh bed from Tina. The service I received from Tina was excellent. She listened and gave me great advice and customer service. Five stars!!
Love this bed! We've had our Paris Iron Sleigh bed for over 10 years now & it still looks brand new. The construction of this beautiful bed is tremendous. The service we received when purchasing & at set up, was amazing! Very dedicated people must work for this remarkable company, because we can't recall having a better experience. Their attention to detail & their service is what makes this company remarkable. From beginning to end, they do it right; which is why we bought our daughters bed from them, too.
I purchased an Estate 7000 Extra Comfort Queen in September and was so happy with it that when I needed a new bed for my guestroom this month I purchased a Solide Queen platform bed with a St. Regis mattress. I purchased both at the Manhattan showroom. The delivery came on time for both beds. The platform bed was assembled quickly by the men who delivered it. I'm very happy with the quality of the mattresses and the service.
I used to be a large fam of this company but I warn others against purchasing certain types of beds. More particularly, I warn that today's Chas P Rogers employees lack history regarding the products, basic knowledge of the company's website and products, and do not perform with the excellence of 20 years ago. I purchased 3 iron beds and the frames will last past my children's and grandchildren's lifetimes. Yet, I cannot use one of the frames and now must store it. When my husband and I moved to a townhouse 3 months ago, we figured we could not get a Queen box spring up the stairs and into the master bedroom, so I called the NYC Chas P Rogers store and was assured that a split box spring would work no problem for my type of iron bed. This was not the case. I was not present for the "white glove delivery" in which the entirety of split box springs and a queen mattress were set up--on our first night with the split box springs on the Chas P Rogers iron bedframe, we fell through to the floor. The ever-patient store sent longer split box springs and at 78 3/4 inches, those would not stay on the lip of the queen bed frame. After I measured 6 other major brands of multiple split box frames, I concluded and indeed was informed that nowadays no split box frames are 80" long as are regular queen box frames. I researched the Charles P Rogers website and found under FAQs that there might be rails to install across the bed frame to support split Queen box springs. ******During the course of 7 calls this week to customer service and the NYC store, no one knew about the FAQ reference to the rails, nor about the rails, nor were they familiar with my Queen bed frame (how could they if they worked at the company only a few months or a few years). During one call in the morning, I was assured that one guy who worked from noon on would call me after he got in that day. I called back at 3:39 pm and 4:01 pm, was told that the guy was on the phone and assured I would be his next call. I told customer service that day I could not continue to stand outside past 5:10 pm, and could not take calls thereafter for some time. I never received another call that day or night from customer service. After a call and email today to the NYC store, I just this afternoon received an email from customer service that the rails would be $450, plus delivery, would take weeks to make, and I would have to drill into the bed frame to install them. I provided the following to the owner and COO of Charles P Rogers by way of advice: (1) It would be unacceptable to me if I owned or managed Charles P Rogers that ANY employee--much less at least 5 employees I communicated with--would be unfamiliar with a page on the website. It is especially unacceptable for customer service reps not to have read the FAQ page. I would require even applicants to have read the entire website before considering hiring them. (2) It would be unacceptable to me that the information about the iron slats were not known by every employee of Charles P Rogers. (3) Inasmuch as Charles P Rogers beds last a lifetime, if I owned or managed Charles P Rogers, I would require at a minimum that customer service reps, if not sales, be familiar with all of the bed frames ever sold. (4) If I owned or managed Charles P Rogers, I would make sure each customer service rep could access a database of all past customers and their purchases. There is no question customer information could be accessed by phone number. (5) If I owned or managed Charles P Rogers, I would fire any employee who promised to call a customer back, but did not. These days, as we all know, it is an inconvenience to talk on the phone or to free a mobile phone for an expected call in. One must make sure one is in a cell zone and that one is not talking on the phone. Too, most of us can't talk on the phone while with others, or working, but we can check and respond to email. All of these things are very disappointing after having had great customer service long ago, including by a man who had worked for the company over 20 years.
What an experience from start to finish. The customer service was above and beyond to say the least, from friendliness to being knowledgeable. They knew exactly what I was looking for! My bedroom looks so awesome. Ask for Erik !
All said and done, Charles Rogers customer service reflects a caring of how a customer is treated. Thank you, Thomas.
I purchased the Powercore Estate 9000 nano mattress after reviewing many mattress reviews... and visiting CPR's Rutherford NJ store where I tested all the mattresses. Due to my size (5'11, 165) I made the purchase since the 9000 was the softest of the mattresses that were all VERY FIRM. In short time, I realized the 9000 mattress was just too firm even after the break-in period as it hurt my shoulders and hip region. I sent an email to the salesperson ("Tina") who never responded. Finally, I got hold of her and she told me to allow a longer break-in period that I tried to do without success. Today I called customer service as they never responded to my email either. I was told to buy a mattress topper for $500+ this after spending $2000. Thus company (as many other testimonials stated) has the worst customer service... I regret buying this mattress and suggest you don't either.
Bought a Mies platform bed a few years ago. Overall, I'm satisfied. BUT: the corners of the wood frame are very sharp and often cause scrapes and bruises when bumped into. Shame on me, I suppose, but CPRogers really needs to round off those corners.
The beds fall apart! I purchased a wood platform bed, recommended board for supporting the mattress, and a mattress one year ago at the store. The bed was delivered to my apartment and assembled. It started to feel a little rickety, but I moved and retightened and reassembled the bed, assuming it was not tightened enough when originally assembled. NOT THE CASE! The side rails separate from the frame, the legs bend under, and the bed starts to shift back and forth just from normal sleeping. I weigh 135, and sleep alone, and am not a restless sleeper. Three times in the past year I have taken everything off the bed, and retightened the screws, which loosen to the point of being removable by hand. I live in fear of the bed collapsing underneath me while I sleep. It is now loosening up within weeks of being retightened. Rogers will do nothing unless I pay to ship the queen sized wooden bed to NYC from Massachusetts, which costs as much or more than a new bed. $2000 for a brand new bed and mattress and the manufacture is crap!!!
They are the worst. Two delivery attempts never delivered complete bed. Ordered the bed on line. Was told that bed had to be manufactured special order and would take several weeks. Figured would be worth the wait. Bed was completed much later than promised. When bed did arrive it came without head or footboard so we refused delivery. Was told by customer service that they were sorry for the mix up and that they would have another bed delivered right away if the headboard and footboard could not be found. Asked how that was possible if the bed had to be manufactured as a special order, was told oh we have plenty of beds. One week later second attempt at delivery. This time had headboard and footboard (yeah). However box with rails had already been opened and did not contain any hardware or the center rail or the cross rails. When I called customer service about having missing parts expedited was told that if I wanted to assemble my self they could send parts by fedex. If not I had to wait until delivery company had another delivery in the area (they only come to our area once a week and only pick up from Charles P Rogers once a week). Still waiting for my complete bed.
We bought a bed from them ..the nano ...we returned it within the return period... Dan the salesperson told us to try the nano 2 bed ... Dan told us on the phone and IN WRITING that if we did like this bed we could return it and get our money back ...a month went by and we called them to start the return process as this bed hurt our hips and shoulders just as much as the original ...they have not communicated back with us they are not honoring their word and they don't seem to care that I have in writing that we could return it ...what a horrid company to deal with ..:my husband has been waiting two weeks to get a call from a manager.... I would never deal with this company nor would I ever recommend them.... consumer reports that with the bed there lower model but not with their customer service
I bought a $600 bed frame and was told it would be delivered/assembled and that I'd be given 30 minutes notice prior to arrival. I have a job and can't take 4 hours off work to wait during their "window." On the day of delivery, I got a call from my doorman saying people were at my apartment. No notice. No call. I had to leave the middle of a work meeting, and rush all the way to my apartment to meet them. Wasn't part of what I was promised.
Let me say that the salesman Steven was excellent. He was courteous, friendly, professional and very knowledgeable in the products in the store. That is why I ended up buying the King sized Nano from him. He wasn't afraid to come talk to a Black man shopping, while his other two White coworkers rolled their eyes and acted as though they were busy (Yeah, I noticed that and so did my shopping partner). Aside from his outstanding customer service and support, I do have two gripes. There was a issue of a salesman "Bryan" who took far to much money off of my credit card WITHOUT ASKING me how much I was going to pay. He took my credit card information and put through a $1500.00 charge as though it was his money and then had the audacity to say " you'll get a receipt in your email..." I asked him what receipt... You didn't ask me how much I wanted to pay? " That debacle through my whole weekend into a bad situation. Then to top it off, Linda (The Mgr) offered nothing but "well when you get your mattress you turn it every 6 months... " and my favorite "you bought the best mattress so it's ok" What does that have to do with anything that just happened with your incompetent salesman Bryan? She starts to end the conversation by saying (lying) " I'm going to listen to the recording and call you back.." I need not say that she never called nor intended to. So those two associates of Charles P Roger's bring a otherwise high rated score down to almost nothing. I hate being lied to Linda...Learn to listen to the customer problems and stick to the subject and try keeping your word. Bryan learn to ask the customer what THEY want to spend before YOU take it upon yourself to spend THEIR money. If you do go into the 17th Street store, only deal with Steven, you won't have problems.