Bobs Bobopedic Mattress Reviews

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Bobs Bobopedic

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Bob's Discount Furniture has been a popular furniture mainstay in the northeastern and midwestern U.S. His Bobopedic brand was made famous by the Bob's television commercials over the 20 years and offers hybrid, memory foam, and innerspring varieties. The newest addition, Bob's Bobopedic ZZZOOM, a CertiPUR-US rated memory foam mattress, is a mattress in a box and anyone nationwide can purchase one online for low margins.

Mattress Score

Overall Score: 7.1/10

Customer Satisfaction: 7/10

Price Value: 7/10

No Back Pain: 7.1/10

Price: $200-2598

Trial Period: 90 Days Minus Delivery Fee

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Not a good experience

I would not recommend Bob's to anyone! I was scheduled to have a delivery of my mattress and bed frame this morning. I called off the whole day from work, and emptied out my room to make sure they had plenty of space to build the bed frame. It snowed the night prior so early this morning I made sure my driveway was plowed and sanded. The delivery guys show up and refused to deliver my product because of the 'bad weather conditions' of my driveway. I stated the driveway has been plowed and I even offered to shovel and sand the driveway again so they could finish the delivery. But they refused and left. So I called the manager in hopes of getting my bed & frame to be delivered today and offered to shovel & sand more since apparently that was the issue. They refused to deliver it today & offered another delivery date for 4 days later. I'm very unhappy and will never buy from them again.

Uncomfortable

Not the mattress for me. Started sagging quickly.

Good bed

Was pleased with my purchase from Bob's. Bed feels very comfortable and I like it.

I love my new Bobopedic

I ordered one of these after seeing one of Bob's commercials. I decided to take advantage of their sale and get a Bobopedic ZZZoom bed. I really love it and it is super comfortable.

Decent mattress

I am very happy with my Bobopedic bed. I wish that I could have had this bed 10 years ago. It is a good bed now too and I am very pleased with my purchase.

Bob knows

Bob definitely knows about beds. This is the best bed I've ever felt. I am really impressed by the support and the no back pain.

We purchased our mattress in March 2015...

We purchased our mattress in March 2015. We opened the packaging when we brought it home and immediately smelled a terrible odor. We were told to let it air for a few days and we did, however, a few days turned into weeks. Before our 30 day window was up we called their customer service phone number and was told to open our windows. Well we did not, and as I explained to the customer service rep because we live in Maine and the temperature was 30 degrees. They gave us an extension on our return period, however, they did not agree to refund us or give us a new mattress. Now 11 months later we would like this factory defect to be taken care of. They sent out a technician who smokes and does not have a good sense of smell to come and check out the other. He did not smell anything and now they are refusing to remedy the situation. I would not recommend Bob's Discount Furniture to anyone!

I purchased a Bob-o-Pedic with Gel Mattress mattress...

I purchased a Bob-o-Pedic with Gel Mattress mattress for $1500 from Bob's Furniture. Not even 2 years old, it is sinking and destroying my restful night's sleep and causing body aches. I also purchased a sectional that is becoming discoloring on the piece that is not even a seat, but the cup holder section. This company is getting away with murder selling this shoddy furniture. They don't even try to work with you. What can be done about them? I am filing a small claims in court. I don't know what the outcome will be, but I have to do something. I feel like they stole from me and caused me to have body aches that I never had before purchasing this mattress.

I purchased a Bob-o-Pedic with Gel Mattress mattress...

I purchased a Bob-o-Pedic with Gel Mattress mattress for $1500 from Bob's Furniture. Not even 2 years old, it is sinking and destroying my restful night's sleep and causing body aches. I also purchased a sectional that is becoming discoloring on the piece that is not even a seat, but the cup holder section. This company is getting away with murder selling this shoddy furniture. They don't even try to work with you. What can be done about them? I am filing a small claims in court. I don't know what the outcome will be, but I have to do something. I feel like they stole from me and caused me to have body aches that I never had before purchasing this mattress.

We purchased our first mattress in 2011...

We purchased our first mattress in 2011. Within months it started to sag badly. Bob's came out, found it to be defective and gave us a credit to pick out another mattress. Second mattress failed within a year. Bob's came out and found it defective as well. We got another store credit and purchased the Bob O Pedic Gel, paying the difference just hoping for a better quality mattress.

Once again within a year we started to feel like we were in a hole and Bob's came out and measured the sag and told us the sag was only a 1/4 inch and needed to be 1 inch sag for the manufacturer to replace it. After talking to a manager explaining we're tired of sleeping on this mattress with a sag he said we had to wait 60 days to have another tech to come out. We waited and he came out, measured it again and it was now 1/2 inch and we were told there was nothing they can do.

This mattress has memory foam. So of course it's hard to 'see' the sag because the mattress just pops back up when you get up. We called again asking for a manager that never called us back. We gave up and now a year later my wife has to pull herself up out of bed by the headboard and has a backache every day, all day long. We called customer care and the tech came out, measured and it's now an inch sag and now they tell us it's got to be an inch and a half!!! You can imagine how angry we are at this point and keep in mind the mattress has a 20 year warranty on it. When you look at our bed you can visually see the mattress sags in the middle and they told me that the tech wrote that there wasn't a defect in the mattress but he had told us something totally different.

We argued the fact with them and the pictures that we're taking and that the tech only took one measurement and that was in the middle of the bed, not even at the end where you can visually see it sag. After arguing with them and not getting anywhere they said they would have Supervisor Dan call us in the morning. Well just like last time nobody called so I called them back. They of course hung up on me and I called back. I wasn't giving up this time. My wife's back is worse and the mattress is only a couple of years old.

Finally after pleading my case that obviously over the past year or so that the sag went from 1/4'' to 1'' sag that there was clearly a defect in the product. Yes I should just go buy a mattress from a different store but we don't have the funds to do so and why should we. They should stand behind their product and warranties. Finally after all that they gave us a credit so we will try this again but future reference to anyone buying a mattress from Bob's... DON'T!!!

My purchase was a pillow top queen euro Mattress...

My purchase was a pillow top queen euro Mattress for $899.99. My customer service experience was out of this world. I am handicapped and in a wheelchair and Bob's Discount store is no place for people in a wheelchair because for one there is no room and second the Representatives (customer) were mostly standing around or walking and ignoring me and my sister as we went in to look at the mattresses. When we went in to look at them it was a tight area and most people don't want to work or help us. We told them we were looking for a new mattress and the women who was lucky to get me was not happy to do it. She treated me bad and kept wanting me to get the same mattress But I wanted the $899.99 that I did get. But she was not going to be happy about it.

The shopping experience was horrible in a whole. I do have to say even though the shopping experience was horrible and I wheeled out of there humiliated and without anything I WON, and got MY $899.00 MATTRESS. OH YEAH. I went above her and went to the PRESIDENT. HE WAS FANTASTIC AND GRANTED ME MY MATTRESS. HE GETS A 10 FOR GREAT.

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