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Big Fig is the premier mattress for those with a 'bigger figure.' They make a super durable and supportive mattress that is designed to support plus-sized sleepers. With capacity to withstand distrubuted weights of up to 500-1000lbs and a 20 year warranty, these mattresses are super durable and perfect for those that have suffered from a lack of support, hot sagging beds, or are looking for a firm mattress.
Spring Air is a classic bed maker that has been crafting mattresses since 1926. One of their most recognizable brands is Chattam & Wells. Spring Air is a large mattress manufacturer with over 13 US factories and 22 factories internationally. They offer exclusively hybrid mattresses with latex and/or memory foam and pocketed coil innersprings. They also sell their mattresses at popular retailers such as Costco. Overall, their largest customer hurdle is around their warranty fairness and durability concerning sagging in the middle of the bed.
Based on our aggregated reviews and our scoring method, we recommend Big Fig in this match up!
See Our Full Review of Big Fig
Big Fig: 9.2/10
Spring Air: 7.2/10
Big Fig: 9.2/10
Spring Air: 7.1/10
Big Fig: 9.2/10
Spring Air: 7.3/10
No Back Pain:
Big Fig: 9.4/10
Spring Air: 7.8/10
Big Fig: $1299-$1999
Spring Air: $899-1699
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These mattresses are given great ratings by customers versus others, which means when we evaluated current customer sentiment data from across the net, these mattresses ranked very well. This gives a good beginning point for seeing if this brand will work for your body -- read on for more specifics.
Supportive mattresses provide better spine health and better night sleeps. These mattresses offer deeper support than many in the industry, and customers agree that they wake up more refreshed as a result.
Many folks find that edge support is an important differentiator for high grade mattresses. If you like sitting on the side of the mattress before getting out of bed, you'll want a mattress that provides even support at the edges. These mattresses are just the thing to support you around the edges, which is excellent for all sleepers!
Bowling Ball & Density Tests
Bowling ball tests are a good way to show the firmness and supportiveness of a mattress. These mattresses are great at supporting and comforting sleepers, which is perfect for having a healthy spine and night's sleep.
Designing higher quality mattresses that last is a difficult issue for mattress brands. It means they have to invest in better product technology -- like foam and coils, and make their mattresses work in harder longevity tests. Additionally, many brands have added difficulty here because it can be a question of individual bodies and wear. That all being said, these mattresses actually perform exceedingly well for the long term. and based on the current information, should last a decade or more for most sleepers.
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Some customers were very happy with their new mattress, but others reported problems. Even though there are those that like these mattresses, overall they have lower customer satisfaction than average. Research on below for more specifics on whether this mattress will work for you.
Most reviewers describe these mattresses as supportive, but others had complaints about overall feel. For those that are heavier folks, review the mattress specifications and firmnesses before making a final decision as you'll want to make sure that your spine is aligned properly.
For those that want to be able to sit on the side of their mattress in the morning, these mattresses support most folks with good edge support. That said, some have had complaints so make sure to review more.
These mattresses may not be as durable over the long term as you'd expect. Some sleepers describe issues with durability and comfort over a shorter than average timeline. If you are search for longevity in a mattress and would consider yourself to have a larger body type, you may experience good comfort initially, but do some added reading of customer reviews before purchasing.
I like to sleep on my side and since I've had my new mattress, my shoulders don't hurt when I wake up. The mattress is working great. My only complaint is with the shipping company that delivered it. The box was a mess that the foundations came in. It looked like it had been opened then closed back up and it was smashed pretty good. The foundations were fine, but they didn't match. One was dark blue and one was black. I didn't make a big deal out of it since you can't see them anyway.View More Reviews
I love the strength and support our Big Fig mattress provides while still being comfortable. Still no body indentations! It's a great investment!
This is the most high quality mattress (and boxspring) I have ever slept on. It's even better than more expensive mattresses I have owned. You can tell that every single part is high quality. I've slept on it about six months now and it is as new as day 1. It is very, very heavy and I can barely rotate the mattress on my own. Even the guys who delivered this were curious and impressed by it's build. I anticipate that this mattress will last a minimum of 10 years and quite possibly 20. I found it to be very firm and purchased a high quality 2.5 inch thick, 4.5 lb density memory foam mattress topper for it to make it super cushy. I did this because the cushy part of mattresses always wear out and I wanted it to be replaceable. The top of this mattress is fine, I am not saying it will wear out, but I need super duper softness. I also need a great and supportive mattress for the cushiness. So I searched and searched for the most high quality mattress I could find and took a chance on Big Fig. Glad I did. Now all my friends and family want one. They literally say, "This is the most amazing bed I've ever felt." And they are right!
If you are undecided about what mattress to buy look no further. This is the most amazing matress. You can feel the strength to this mattress and yet it is soft and comfy to sleep on. My back pain has vanished and I wake in the same spot I fell asleep in no tossing and turning.
I am 6'2" 300 lb football player type of guy that needed a new mattress as my old air mattress was over 20 years old. I did my online homework and then began shopping at the locally owned and national mattress stores. All promised a mattress that would work for me, but prices began at $2500 and worked up to $5000. I reviewed the online mattress manufacturers and based on reviews, ordered one of the name hybrid mattress (did not come folded in a box) that claimed to support "large" people for about $1500. After 4 weeks and trips to the chiropractor, I returned the mattress. Their customer support was excellent. After reviewing mattress designs, I elected to buy a natural latex mattress that would support "large" people for about $2200. It was far better than the hybrid but was too soft and I would sink resulting poor alignment of my back. After 4 weeks, I returned the mattress with again excellent customer support. I then read about Big Fig. After my previous experiences, I was skeptical so I called the company. I spoke to a very knowledgeable person that understood my needs. In fact, he may have been an owner. Since I had an adjustable bed, I only purchased the mattress. It has now been 8 weeks and I love the mattress. I did place a topper on the mattress that met my personal desires. In addition, it works well with the adjustable bed frame. The support is excellent...not too firm nor too soft. Upon lying on the bed, I quickly fall asleep and can only say "thank you" for making a mattress for "large" people.
I was skeptical about an online purchase, but after several attempts to find a good mattress from local stores and having them fall apart in less than a month, I was ready for something different. . When Allison (I'm pretty sure that was her name) called me to answer my questions, I was sold. Great customer service!!! The first night I slept on this matress, I was in heaven!!! The wife said it was too hard at first, but by the 3rd night she fell in love as well. I'll never buy anything but a Big Fig from now on!
I've had my BigFig for about a month now. I could tell before i even got to sleep on it how well it was built. I don't feel exhausted when I wake up anymore. I'm a big guy and love this mattress. Couldn't be happier with my purchase.
I am very pleased with my new mattress. It is medium firm as described. I found it a bit tall when combined with my beautiful bed frame. Despite the fact that I'm tall (5'8"), my feet don't touch the ground when I sit on the edge but the edge doesn't collapse. I may try it without the platform.
Well its been 2 weeks so far and I can not say anything but good things about the big fig mattress. Its well built and its a good firm mattress. I am a big guy whose struggled to find one that would hold up for me for any length of time. Will know for sure in the future but from all indications, its everything I expected it to be. Thanks for building a great product.
We got what we expected! Took about 2 weeks to be broke in fully but we love the comfort and stability. Definitely happy with our purchase
My husband and I have always struggled with back problems, and they've nearly disappeared since purchasing this bed. He's 6'3" and 250 lbs; I'm 5'6" and 120 lbs. Needless to say, it was difficult for us to find a bed that met our needs. Over the past 5 years we've purchased 2 other expensive mattresses that broke down. This is the 3rd and last purchase we'll be making in a long while. It feels sturdy and well-made. It doesn't sink in the middle, and I don't feel my husband or wake up when he moves at night. It's soft enough for me and firm enough for him. Couldn't recommend it more; absolutely love it.
The bed is just as described on the website. No sagging when sleeping or sitting. It is the best mix of firm and comfort. We had it delivered and the old bed hauled away. All went as expected. I would recommend for Big Figs, Small Figs, and any Fig in between! Thanks Big Fig mattress!!
I have had our Big Fig bed for one month now and I love it! It seems to be made very well and is firm.
Would not have believed how comfortable this mattress was! Purchased other brands but they all fell short of expectations. Finally took the chance and purchased Big Fig. The best purchase I EVER MADE! From night one fell asleep immediately and it's been that way ever since! To all big and tall people "try it, you'll like it" if I could give it more stars... I would !!
I was very skeptical, but I can actually say that this is the best mattress that I believe that I have ever slept on. I've had It now a little over 4 weeks , I love my new bed !!
My husband and I both are bigger people and beds break down so fast with us. We go through mattresses usually once or twice a year and that was really costing us some big bucks. Finally, this is what we've been waiting for. It feels supportive and strong enough to hold us both. We've slept on it for almost 100 nights now and it's definitely a keeper!!!
Occasionally my back hurts, as firm mattresses (like hotel mattresses) do that to me. However, it's not nightly and if the mattress holds up long-term, I'll be happy. Fairly comfortable just to sit or lay on and watch TV. Good so far.
My Big Fig has so much support. I love it so much. I am 350 lbs and always have had problems with my back. This bed provides relief for my already injured lower back. I wake up refreshed and without pain. Thank you Big Fig for making a wonderful product.
So far so good! Love the firmness and the fact that we don't jostle each other when we move. It's early in our experience with the Big Fig, but we love it so far! Thanks for a great product.
I did a lot of research on beds before we bought the Big Fig. I wanted a bed that would last -- one that would not sag and develop the grooves I had become used to. The Big Fig was the first mattress company that seemed to care how their product held up over time. When the bed was delivered, I knew we made a good choice. This is a solid piece of furniture. (pay for delivery and install). It's heavy. It's also very firm, but somehow still soft and comfortable. We've had it for several months and it is still like new -- not a trace of sagging! We both sleep really well and are very pleased with this purchase.
I just wanted to say that buying our big fig mattress was one of the best decisions that we ever made. As a plus size couple this mattress is the perfect one for us so far. It is very comfortable. We bought a King Size mattress and we have a full bed with myself, my husband and Gretchen, our rotten basset hound. She snuggles in between us and makes it known that she is doing us a favor by letting us join her in "her" new bed.
Have had the mattress one month. I purchased a California King. So far I am very satisfied on all fronts. I am 6'8" 340 lbs. I am a back and side sleeper and my wife is a stomach sleeper. The Big Fig is a very solid (and firm) well made mattress. It's firmness level is supposed to be the best for sleepers like my wife and I. I wanted to try a memory foam mattress and after extensive research I decided I wanted (and recommended due to my size) a hybrid mattress. My research of mattresses showed most had maximum weight capacity of 300-350 lbs. I found the Big Fig which had a 1000 lb capacity. I took a chance (ZERO objective online mattress reviewers who are not compensated by the manufacturers in some fashion) and purchased the Big Fig based on very few customer reviews (all positive). The company's description of their product appears to be honest and accurate. The mattress is firm yet it allows you to sink in just enough to avoid pressure points. The edge is solid and you don't sink/slide when sitting on the edge of the bed. My wife's back pain she had prior to the purchase subsided after several nights of sleep on the Big Fig. I'm still getting used to it but every night seem better then the previous (I've slept on traditional medium firm pillow top mattresses for years). I must warn you that the mattress is tall so measure accurately for your individual needs. I am tall so it is not a problem but my wife has difficulty. I should have purchased the shorter foundation. Also be warned it is a heavy mattress so make sure you have a solid bed frame and I also recommend purchasing the white glove delivery. In conclusion, I have to give the Big Fig five stars and will definitely update my review if something changes.
I wrote this review on my blog: https://lividlipids.wordpress.com/2017/07/05/review-big-fig-mattress/ My real life review is that the Big Fig mattress is THE REAL DEAL. Back in March we got a new @bigfigmattress. I’ve been waiting to sleep on it awhile before giving a review but was thinking now is about the time. This is a phone snap of my real life Big Fig – no models or made beds here. The baby is asleep in the crib four feet away and that card is covering a period stain on the sheet. I’m going to go from the bottom to the top, so first up: the frame. Big Fig offers a recycled railroad steel frame. I can’t budge it by myself. It’s seriously strong – I don’t think it’s going to move from where the delivery guys put it together. Our last bed frame was on plastic wheels that broke off; the Big Fig frame has nice sturdy feet with a little bumper pad on the bottom. We bought a king size, so we have two boxspring platforms that are pushed together underneath the mattress. They’re a gorgeous indigo color and if I’m honest, I haven’t much to comment on them besides that. I’m not a boxspring expert. The mattress is, in short, amazing. The firmness is startling after years on a lumpy, shitty mattress – but it is so wonderful. It’s soft and supportive. If you lie down on your back, it’s flat and firm enough that you can feel your spine start to settle down and straighten out. If you lie on your side, it gives enough to be comfortable but provides excellent support to your body. I tend to fall asleep on my back and roll to my side in the middle of the night. I’m five months postpartum, it’s been amazing to have the support after struggling with sciatica and a shitty memory foam mattress during pregnancy. It’s also been a real RELIEF for my hot flashes and postpartum sweats; the bed sleeps cool just like they say. I do NOT get hot in the middle of the North Carolina night where our thermostat sits at 77 while running constantly. The mattress helps my back – it’s comfortable – it’s cool – it’s solid. It seems like it’s legit gonna hold up to mine and hubby’s big butts over time. If for some reason it did not, I really like their warranty policy. Our last mattress was a Bed in the Box memory foam and had a separated foam top that buckled and body impression wallows 4″ deep in the mattress we sunk into, but the warranty didn’t kick in until there was a 6″ difference (can you imagine?). Big Fig’s 20 year warranty is superior; it only takes a 1″ body impression for them to repair or replace the mattress. I find it to be somewhat telling that since getting our Big Fig mattress, we’ve got a lot more photos taken on our bed. Like, three compared to none before. I think me and the kids may actually be spending more time just hanging out on the bed rolling around relaxing and snuggling. The only bad part of the Big Fig mattress is the price. It’s going to be in the range of “expensive” for most peers I know. It’s going to perhaps seem even more expensive when you’re comparing the price to all the blowout mattress store sales that might be in your area. If you listen to/read this piece by Freakanomics, you’ll be probably be thinking hell, why am I paying extra for this mattress then, if the market is inflated? Personally I think the extra testing of the mattress speaks well for Big Fig: better, more expensive materials means making and providing a better product to big-bodied customers at comparable prices. I would bet a good night’s sleep that Big Fig has smaller profit margins compared to other mattress makers in order to do it. “I guess that’s one benefit to an inflated market,” said my husband, as I explained this. AND HOW! They also seem to have really cute customer service. They reminded me that I’ve been wanting to write a review – they sent a little gift package with Bon Maman fig jam in it and a handwritten card. Talk about darling! (And tasty. I love Bon Maman.) If you’re big, get you a Big Fig! You won’t regret it.
The Big Fig arrived at our home over 6 months ago. While we were a bit nervous to order a mattress online, after talking with customer service, we felt very comfortable with knowing they understood not everyone would love their product and how the return would work. Well, I am happy to report we love our Big Fig and did not return our mattress. The Big Fig is very sturdy. You lay on top of the mattress and do not sink into it. Six months later and still no sink to the mattress. My favorite thing to report is that I toss and turn a lot in my sleep which has always bothered my husband. I do continue to toss and turn but my husbands side of the bed does not move. I think it's easy to say this was one of the best online purchases we have made. Thank you Big Fig!
We've had our Big Fig mattress now for 3-4 months now. When I compare it to mattresses I have purchased in the past, I know that this mattress is built to last. It's definitely heavy duty -- you'll definitely need some help to rotate it. We bought the bed frame with it and it's rock solid -- as well as the foundation. All three together make a bed that will seems indestructible. And not a squeak or noise at all from any of it. We love it.
My husband and I are both plus sized, and have suffered through an array of inferior mattresses over the years. While doing some research to find a good mattress for the both of us, my husband found Big Fig. We have had our mattress for just over a month, now, and we couldn't be more pleased! We are both sleeping soundly, and actually resting well, for a change. My husband is a battle wounded veteran, and he is able to stay comfortable throughout the night, for the first time in years. We both wake up without all the back, shoulder and hip pains we used to have! It's really a great night's sleep! The customer service is also fantastic! We had an issue with our delivery, and the Big Fig customer service was great to deal with and did everything in their power to make the situation right. We could not have asked for more! Great people - great mattress!!
Thank you for Big Fig! A good night's sleep and a good night's play!
We did our research and ordered the Big Fig mattresses-- we expected a lot and they did not disappoint
My wife and I were really excited to get our Big Fig delivered. Right away, we noticed the difference in firmness compared to our last mattress. The Big Fig was firmer but in a good way. It's the kind of firmness that decreases back pain and increases our quality of sleep. We can tell this mattress is going to be with us for quite some time, which makes us happy because everyone knows how tedious mattress shopping can be!
We find the bed to be very comfortable and so far we are loving it. It is not losing its shape. And thank you very much for the jam. That was very sweet of you!
We have been sleeping on our Big Fig Mattress for over a month now and are very happy! We noticed a difference right away as it was delivered. When our old $3,000 king size mattress was removed, it nearly folded in half almost like a taco. We couldn't believe we had spent so much money on it and it didn't last! There was no "folding" the Big Fig. Even with its sturdiness, it is incredibly comfortable and we are finally getting a good night's rest without waking up to our typical aches and pains from sinking into our old mattress. We purchased the king size bed because we also have 2 large dogs who seem to love it as well! We're confident this mattress will last us a very long time.
After many years of sore back issues this bed has provided great relief and very comfortable sleep. The quality construction is apparent.
My husband and I have been using our Big Fig mattress for over two weeks and absolutely love it. It is the deepest sleep that I have had in a long time. Our old mattress did not have much support so my husband and I would wake up every morning with some new ache or pain. He has back issues and I have a shoulder issue. So, it was difficult to sleep through an entire night. We started looking around at mattresses and quickly realized we were not memory foam people. Just did not like the feel of it. We needed something that was solid and firm, but still soft and comfortable. We have found what what we were looking for with the Big Fig mattress (Queen Size). I can't explain the technical details on how the bed is made. I just know that I have never slept on any thing so firm/sturdy before. The pillow top is just enough to make it very comfortable. We also ordered the White Glove delivery and was very happy with the service. They were there on time and quickly setup the bed. We are very happy with our purchase!
This is by far one of the sturdiest beds we've been in together. The sides of the mattress hold up better than any other mattress that we've had and recovers quickly. Looking forward to lots of good sleep on my Big Fig.
My Big Fig Mattress has transformed the way I feel about going to bed every night! I used to dread restless nights and now I find myself having my most restful sleep in years. The mattress itself is firm and substantial yet soft and comfortable. I feel like I've finally found a mattress that won't give me back pain or wear out in a few years.
We LOVE our Big Fig mattress. It's sturdy, firm and amazingly comfortable. Pocketed coils make movement in bed unnoticeable. We have been sleeping so much better since we made the switch. We recommend this mattress to anyone looking for an excellent sleep experience.
I love it. It's very firm and gives great support, especially in the lower back section.
Something that has really surprised me is the fact that the mattress stays cool at night. I'm a very hot sleeper, so I expect to overheat throughout the night. So far, with the Big Fig, I haven't. We received the Big Fig, and have been using it for a week or so. I've been pleasantly surprised with the level of quality, and the fact that it does what it says it does on the website. It's been great for both my Wife and I so far.
When I initially got the big fig mattress the first thing that I noticed was how heavy it was. I was shocked and when I looked more at it I could tell that the heft was from the build quality. I'm used to the box springs that come with mattresses breaking after a bit of use, so it was great to see one built so well. When I initially sat on the mattress I was impressed that I didn't immediately sink into the mattress. It has been a long time since that has happened. I absolutely love sleeping on the big fig. It doesn't cave in or form weird crevices that usually come from a heavier person sleeping on them. I also noticed that the big fig sleeps cooler. I didn't wake up covered in sweat like usual. I have also noticed a decrease in the amount of tossing and turning during the night. It's really easy to get comfy and stay comfy on the big fig. It is a strong and supportive mattress. I highly recommend the mattress to everyone, I cannot rave enough about the big fig.
I’m plus size and my boyfriend is tall. It’s great to finally see a mattress that’s made just for us!
Unfortunately we have returned it due to both sides sinking Leaving a huge hump in the middleView More Reviews
This bed was delivered by two men from 'manna delivery' services, they did a good job and took away all of the boxing and giant bags. It is a little taller than i thought but its not too tall for my sheets which is good. It feels a lot different than my old memory foam bed and when I called they explained what latex foam was and really opened my eyes. My back pain has gone away and also i sleep better throughout the night. i would buy this bed again
Tried to like this matress but it's just a poor product. Weak sides making you feel like you're sliding off edge. Hump formed in middle after a few weeks. Valleys on the sides. Almost impossible to rotate due to lack of handles / straps to hold on to. Even tried to flip it over and all the problems come back on both sides.
We like a firm mattress but this is hard and uncomfortable. Harder than the sliding diagram indicates. My husband and I had back, hip and shoulder pain after the first night. Returning it asap.
After seeing the bed in Costco and feeling how cool the foam was, i was convinced it was a good buy .....but....when foam is covered with fabric, then a protective pad then a sheet the bed was just as hot as my last memory foam bed and after 3 months, it is starting to get indentations in it even though we rotated it several times. I will return it to Costco.
Believe the reviews this mattress is firm! We've had it for about 9 months and still can't get comfortable. The sides have depressions while the middle has a hump. We have rotated the bed as instructed but still does not help. My wife and I aren't big people, and we both have back aches from this mattress. We gave it a try, but unfortunately have not had a good nights sleep. We are going to return it and get something softer.
I have purchased 3 spring Air beds in the past, so did not hesitate to order online. Delivery was very efficient and on time even though I live 175 miles from the nearest Costco. This mattress is very comfortable from day one.
The Latex is great for hot sleepers! This bed does not make me sweat like memory foam or any of pillow tops. I never ever feel hot. It is a firmer plush if that makes sense. It will soften up after about 3-4 weeks. I originally bought the Ultra Firm model but I could not take that slab of concrete and had to return it for this one. It is definitely soft on the sides and firm in the middle. If I were single I'd sleep in the middle to make the bed even. With the firmer middle it is harder to roll over and my wife doesn't try to sneak over to cuddle and steal my heat. I tried 7 other mattress's foam/spring/spring infused latex with foam tops I thought I was going to go crazy, until I found this model. I was desperate for a King size, medium firm, cool bed for $1500ish.
great mattress. firm and had good nights sleep from day one. the delivery service was efficient and courteous. they arrived in the time frame that was give and took away all cartons and papers. would recommend this product .
The consistency of the foam is uneven, hard in middle too soft on sides. Makes you feel like your tilting towards outer edge when laying on back. Seems also to have broke down to a lumpy feel after six months use. Very difficult to change positions as it leaves you feeling like your trying to roll out of a hole. Made my good back hurt. Can't sleep on this mattress any longer, returning.
There was an error in shipping by delivering the wrong foundation, so we had to use our old one, which made the mattress seem soft,but still very comfortable. After using the correct foundation there was a distinct improvement in the firmness,this is the best i have slept in along time especially having physical issues.I recommend you use the right foundation. We are very happy with this, also read the rotating instructions.
Way too soft! You sink right in and it's comfortable at first. But when I wake in the morning I have a terrible lower back ache due to lack of support. I'm a side sleeper and this mattress does not have proper support to keep my spine aligned. This is suppose to be a Latex bed, so I don't know why they add junkie memory foam to the top layer which only makes it hotter and does not breath, completely defeating the advantages of Latex breath-ability and cool sleeping surface.
When I saw this mattress advertised as plush I figured it would be very soft. That is not the case. This mattress is quite firm. It is probably fine for a back sleeper, but I sleep on my side and it's terrible. After the 3rd night I couldn't take any more and put an old memory foam topper on it. As soon as the replacement mattress arrives this one will be heading back to the warehouse.
I was especially interested in getting away from springs and trying the Latex. Unfortuneately, it was a big dissapointment. It seened lifeless, like sleeping on a bag of soft beans. It definitely was not like a cloud. The positive reviews on a similar Spring Aire latex matress are astonishing to me
I have to say, I was a little hesitant on purchasing this after reading the last review but I must say this was one of the best desicions I have made in a long time. This mattress is sooo cushiony and comfortable. For the first time in a long time, my husband and I have actually been sleeping through the night!
We have had this bed for about a month. From the first night, neither my husband or I wake up with sore/stiff backs. We bought our previous bed from Costco and were hesitant thinking we should go to a mattress store. We are so glad we went with this bed. I prefer a softer bed and my husband prefers a firmer bed. While this bed is firmer than I expected, it doesn't effect the sleep we are getting. We also didn't notice a smell. The manufacturer said to let the bed air out but we didn't need to. Hopefully this will continue to be a great bed! We have struggled over the years, trying less expensive options. This is worth every penny.
We were on the hunt for a good mattress, but did not want memory foam. The options are limited. After doing some research we ordered the Spring Air Firm mattress. It was too hard. I contacted Costco.com they arranged for pickup (free) of the other mattress and provided a refund. We then chose this mattress. It is still firm, but not hard. Its supportive and comfortable. Shipping was included in the price from Costco.com, and we had no issues with setting it up. My husband is also very pleased with it.
One word: stone. This bed is soooooo hard and not plush at all. I'm a loyal Costco shopper, but this product is a total fail. It will be going back for sure.