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Big Fig is the premier mattress for those with a 'bigger figure.' They make a super durable and supportive mattress that is designed to support plus-sized sleepers. With capacity to withstand distrubuted weights of up to 500-1000lbs and a 20 year warranty, these mattresses are super durable and perfect for those that have suffered from a lack of support, hot sagging beds, or are looking for a firm mattress.
Hästens is an ultra-luxury brand of mattress that is hand-crafted in Sweden and sticks to the basics of high end natural materials and crafstmanship. The materials used in a Hästens mattress include horsehair, wool, cotton, and other natural materials without the use of latex or memory foam. Customers report feeling invigorated by this mattress, but there were some durability concerns about the top layer -- which can be independently replaced for a fee.
Based on our aggregated reviews and our scoring method, we recommend Big Fig in this match up!
See Our Full Review of Big Fig
Having a good reception from other sleepers is a good place to start when looking for a new mattress. These mattreses are scored very well by customers based on our analysis of online customer data. Sleepers describe having good experiences with the brand and feeling comfortable in bed. Take a look below to learn if this mattress will work for you!
Doing a good job with support is an excellent attribute for these mattresses. Customers describe their backs are aligned while still being extremely comfortable.
If you prefer a mattress that allows you to sit comfortably on the side, this mattress does a good job providing resistance and supporting you, which means it is a favorite for those with mobility or joint issues.
Bowling Ball & Density Tests
When it comes to even support, these mattresses excel at resistance tests. Although the layers on top do a great job making things cozy, the amazing support from the bottom layers will give you the right stuff for your shoulders, back, and hips.
We all want to buy products that last. However, finding great products is becoming more difficult as companies compete for profits. This means lots of new products get launched but not always with more benefit to the customer. That said, even in this new world we live in, there are still leaders in durability. These mattresses are some of those that get high ratings for durability., and should last the average sleeper 7 - 12 years.
Get an Instant Discount for Big Fig: Get $300 Off Mattresses
Learning about customer satisfaction can narrow down your search for the right bed for you. Overall, sleepers feel 'hot and cold' about these mattresses. Some customers had issues with the comfort, but others were really happy with the final product. Research more below to learn what customers say and how one of these mattresses will react to your body.
Better mattress support can lead to a better night's sleep. If your matttress isn't as supportive as it should be, a mattress that does better would mean a much deeper sleep for you. Overall, most customers resonate with the supportiveness from these mattresses, but some had issues with them.
These mattresses offer good edge support, which is ideal for those who like to put weight on the side of the mattress. Those that have heavier frames may still find some discomfort while laying close to the side.
Companies that focus on quality control and testing will more than likely build durable mattresses. Mattresses that sacrifice these attributes may have durability issues for some sleepers. Sadly, these mattresses get mixed feedback from customers on lasting comfort. Some customers report a happy night sleep, but others have comfort issues over the short term. Ensure that you take a look at the reviews before you buy.
I like to sleep on my side and since I've had my new mattress, my shoulders don't hurt when I wake up. The mattress is working great. My only complaint is with the shipping company that delivered it. The box was a mess that the foundations came in. It looked like it had been opened then closed back up and it was smashed pretty good. The foundations were fine, but they didn't match. One was dark blue and one was black. I didn't make a big deal out of it since you can't see them anyway.View More Reviews
I love the strength and support our Big Fig mattress provides while still being comfortable. Still no body indentations! It's a great investment!
This is the most high quality mattress (and boxspring) I have ever slept on. It's even better than more expensive mattresses I have owned. You can tell that every single part is high quality. I've slept on it about six months now and it is as new as day 1. It is very, very heavy and I can barely rotate the mattress on my own. Even the guys who delivered this were curious and impressed by it's build. I anticipate that this mattress will last a minimum of 10 years and quite possibly 20. I found it to be very firm and purchased a high quality 2.5 inch thick, 4.5 lb density memory foam mattress topper for it to make it super cushy. I did this because the cushy part of mattresses always wear out and I wanted it to be replaceable. The top of this mattress is fine, I am not saying it will wear out, but I need super duper softness. I also need a great and supportive mattress for the cushiness. So I searched and searched for the most high quality mattress I could find and took a chance on Big Fig. Glad I did. Now all my friends and family want one. They literally say, "This is the most amazing bed I've ever felt." And they are right!
If you are undecided about what mattress to buy look no further. This is the most amazing matress. You can feel the strength to this mattress and yet it is soft and comfy to sleep on. My back pain has vanished and I wake in the same spot I fell asleep in no tossing and turning.
I am 6'2" 300 lb football player type of guy that needed a new mattress as my old air mattress was over 20 years old. I did my online homework and then began shopping at the locally owned and national mattress stores. All promised a mattress that would work for me, but prices began at $2500 and worked up to $5000. I reviewed the online mattress manufacturers and based on reviews, ordered one of the name hybrid mattress (did not come folded in a box) that claimed to support "large" people for about $1500. After 4 weeks and trips to the chiropractor, I returned the mattress. Their customer support was excellent. After reviewing mattress designs, I elected to buy a natural latex mattress that would support "large" people for about $2200. It was far better than the hybrid but was too soft and I would sink resulting poor alignment of my back. After 4 weeks, I returned the mattress with again excellent customer support. I then read about Big Fig. After my previous experiences, I was skeptical so I called the company. I spoke to a very knowledgeable person that understood my needs. In fact, he may have been an owner. Since I had an adjustable bed, I only purchased the mattress. It has now been 8 weeks and I love the mattress. I did place a topper on the mattress that met my personal desires. In addition, it works well with the adjustable bed frame. The support is excellent...not too firm nor too soft. Upon lying on the bed, I quickly fall asleep and can only say "thank you" for making a mattress for "large" people.
I was skeptical about an online purchase, but after several attempts to find a good mattress from local stores and having them fall apart in less than a month, I was ready for something different. . When Allison (I'm pretty sure that was her name) called me to answer my questions, I was sold. Great customer service!!! The first night I slept on this matress, I was in heaven!!! The wife said it was too hard at first, but by the 3rd night she fell in love as well. I'll never buy anything but a Big Fig from now on!
I've had my BigFig for about a month now. I could tell before i even got to sleep on it how well it was built. I don't feel exhausted when I wake up anymore. I'm a big guy and love this mattress. Couldn't be happier with my purchase.
I am very pleased with my new mattress. It is medium firm as described. I found it a bit tall when combined with my beautiful bed frame. Despite the fact that I'm tall (5'8"), my feet don't touch the ground when I sit on the edge but the edge doesn't collapse. I may try it without the platform.
Well its been 2 weeks so far and I can not say anything but good things about the big fig mattress. Its well built and its a good firm mattress. I am a big guy whose struggled to find one that would hold up for me for any length of time. Will know for sure in the future but from all indications, its everything I expected it to be. Thanks for building a great product.
We got what we expected! Took about 2 weeks to be broke in fully but we love the comfort and stability. Definitely happy with our purchase
My husband and I have always struggled with back problems, and they've nearly disappeared since purchasing this bed. He's 6'3" and 250 lbs; I'm 5'6" and 120 lbs. Needless to say, it was difficult for us to find a bed that met our needs. Over the past 5 years we've purchased 2 other expensive mattresses that broke down. This is the 3rd and last purchase we'll be making in a long while. It feels sturdy and well-made. It doesn't sink in the middle, and I don't feel my husband or wake up when he moves at night. It's soft enough for me and firm enough for him. Couldn't recommend it more; absolutely love it.
The bed is just as described on the website. No sagging when sleeping or sitting. It is the best mix of firm and comfort. We had it delivered and the old bed hauled away. All went as expected. I would recommend for Big Figs, Small Figs, and any Fig in between! Thanks Big Fig mattress!!
I have had our Big Fig bed for one month now and I love it! It seems to be made very well and is firm.
Would not have believed how comfortable this mattress was! Purchased other brands but they all fell short of expectations. Finally took the chance and purchased Big Fig. The best purchase I EVER MADE! From night one fell asleep immediately and it's been that way ever since! To all big and tall people "try it, you'll like it" if I could give it more stars... I would !!
I was very skeptical, but I can actually say that this is the best mattress that I believe that I have ever slept on. I've had It now a little over 4 weeks , I love my new bed !!
My husband and I both are bigger people and beds break down so fast with us. We go through mattresses usually once or twice a year and that was really costing us some big bucks. Finally, this is what we've been waiting for. It feels supportive and strong enough to hold us both. We've slept on it for almost 100 nights now and it's definitely a keeper!!!
Occasionally my back hurts, as firm mattresses (like hotel mattresses) do that to me. However, it's not nightly and if the mattress holds up long-term, I'll be happy. Fairly comfortable just to sit or lay on and watch TV. Good so far.
My Big Fig has so much support. I love it so much. I am 350 lbs and always have had problems with my back. This bed provides relief for my already injured lower back. I wake up refreshed and without pain. Thank you Big Fig for making a wonderful product.
So far so good! Love the firmness and the fact that we don't jostle each other when we move. It's early in our experience with the Big Fig, but we love it so far! Thanks for a great product.
I did a lot of research on beds before we bought the Big Fig. I wanted a bed that would last -- one that would not sag and develop the grooves I had become used to. The Big Fig was the first mattress company that seemed to care how their product held up over time. When the bed was delivered, I knew we made a good choice. This is a solid piece of furniture. (pay for delivery and install). It's heavy. It's also very firm, but somehow still soft and comfortable. We've had it for several months and it is still like new -- not a trace of sagging! We both sleep really well and are very pleased with this purchase.
I just wanted to say that buying our big fig mattress was one of the best decisions that we ever made. As a plus size couple this mattress is the perfect one for us so far. It is very comfortable. We bought a King Size mattress and we have a full bed with myself, my husband and Gretchen, our rotten basset hound. She snuggles in between us and makes it known that she is doing us a favor by letting us join her in "her" new bed.
Have had the mattress one month. I purchased a California King. So far I am very satisfied on all fronts. I am 6'8" 340 lbs. I am a back and side sleeper and my wife is a stomach sleeper. The Big Fig is a very solid (and firm) well made mattress. It's firmness level is supposed to be the best for sleepers like my wife and I. I wanted to try a memory foam mattress and after extensive research I decided I wanted (and recommended due to my size) a hybrid mattress. My research of mattresses showed most had maximum weight capacity of 300-350 lbs. I found the Big Fig which had a 1000 lb capacity. I took a chance (ZERO objective online mattress reviewers who are not compensated by the manufacturers in some fashion) and purchased the Big Fig based on very few customer reviews (all positive). The company's description of their product appears to be honest and accurate. The mattress is firm yet it allows you to sink in just enough to avoid pressure points. The edge is solid and you don't sink/slide when sitting on the edge of the bed. My wife's back pain she had prior to the purchase subsided after several nights of sleep on the Big Fig. I'm still getting used to it but every night seem better then the previous (I've slept on traditional medium firm pillow top mattresses for years). I must warn you that the mattress is tall so measure accurately for your individual needs. I am tall so it is not a problem but my wife has difficulty. I should have purchased the shorter foundation. Also be warned it is a heavy mattress so make sure you have a solid bed frame and I also recommend purchasing the white glove delivery. In conclusion, I have to give the Big Fig five stars and will definitely update my review if something changes.
I wrote this review on my blog: https://lividlipids.wordpress.com/2017/07/05/review-big-fig-mattress/ My real life review is that the Big Fig mattress is THE REAL DEAL. Back in March we got a new @bigfigmattress. I’ve been waiting to sleep on it awhile before giving a review but was thinking now is about the time. This is a phone snap of my real life Big Fig – no models or made beds here. The baby is asleep in the crib four feet away and that card is covering a period stain on the sheet. I’m going to go from the bottom to the top, so first up: the frame. Big Fig offers a recycled railroad steel frame. I can’t budge it by myself. It’s seriously strong – I don’t think it’s going to move from where the delivery guys put it together. Our last bed frame was on plastic wheels that broke off; the Big Fig frame has nice sturdy feet with a little bumper pad on the bottom. We bought a king size, so we have two boxspring platforms that are pushed together underneath the mattress. They’re a gorgeous indigo color and if I’m honest, I haven’t much to comment on them besides that. I’m not a boxspring expert. The mattress is, in short, amazing. The firmness is startling after years on a lumpy, shitty mattress – but it is so wonderful. It’s soft and supportive. If you lie down on your back, it’s flat and firm enough that you can feel your spine start to settle down and straighten out. If you lie on your side, it gives enough to be comfortable but provides excellent support to your body. I tend to fall asleep on my back and roll to my side in the middle of the night. I’m five months postpartum, it’s been amazing to have the support after struggling with sciatica and a shitty memory foam mattress during pregnancy. It’s also been a real RELIEF for my hot flashes and postpartum sweats; the bed sleeps cool just like they say. I do NOT get hot in the middle of the North Carolina night where our thermostat sits at 77 while running constantly. The mattress helps my back – it’s comfortable – it’s cool – it’s solid. It seems like it’s legit gonna hold up to mine and hubby’s big butts over time. If for some reason it did not, I really like their warranty policy. Our last mattress was a Bed in the Box memory foam and had a separated foam top that buckled and body impression wallows 4″ deep in the mattress we sunk into, but the warranty didn’t kick in until there was a 6″ difference (can you imagine?). Big Fig’s 20 year warranty is superior; it only takes a 1″ body impression for them to repair or replace the mattress. I find it to be somewhat telling that since getting our Big Fig mattress, we’ve got a lot more photos taken on our bed. Like, three compared to none before. I think me and the kids may actually be spending more time just hanging out on the bed rolling around relaxing and snuggling. The only bad part of the Big Fig mattress is the price. It’s going to be in the range of “expensive” for most peers I know. It’s going to perhaps seem even more expensive when you’re comparing the price to all the blowout mattress store sales that might be in your area. If you listen to/read this piece by Freakanomics, you’ll be probably be thinking hell, why am I paying extra for this mattress then, if the market is inflated? Personally I think the extra testing of the mattress speaks well for Big Fig: better, more expensive materials means making and providing a better product to big-bodied customers at comparable prices. I would bet a good night’s sleep that Big Fig has smaller profit margins compared to other mattress makers in order to do it. “I guess that’s one benefit to an inflated market,” said my husband, as I explained this. AND HOW! They also seem to have really cute customer service. They reminded me that I’ve been wanting to write a review – they sent a little gift package with Bon Maman fig jam in it and a handwritten card. Talk about darling! (And tasty. I love Bon Maman.) If you’re big, get you a Big Fig! You won’t regret it.
The Big Fig arrived at our home over 6 months ago. While we were a bit nervous to order a mattress online, after talking with customer service, we felt very comfortable with knowing they understood not everyone would love their product and how the return would work. Well, I am happy to report we love our Big Fig and did not return our mattress. The Big Fig is very sturdy. You lay on top of the mattress and do not sink into it. Six months later and still no sink to the mattress. My favorite thing to report is that I toss and turn a lot in my sleep which has always bothered my husband. I do continue to toss and turn but my husbands side of the bed does not move. I think it's easy to say this was one of the best online purchases we have made. Thank you Big Fig!
We've had our Big Fig mattress now for 3-4 months now. When I compare it to mattresses I have purchased in the past, I know that this mattress is built to last. It's definitely heavy duty -- you'll definitely need some help to rotate it. We bought the bed frame with it and it's rock solid -- as well as the foundation. All three together make a bed that will seems indestructible. And not a squeak or noise at all from any of it. We love it.
My husband and I are both plus sized, and have suffered through an array of inferior mattresses over the years. While doing some research to find a good mattress for the both of us, my husband found Big Fig. We have had our mattress for just over a month, now, and we couldn't be more pleased! We are both sleeping soundly, and actually resting well, for a change. My husband is a battle wounded veteran, and he is able to stay comfortable throughout the night, for the first time in years. We both wake up without all the back, shoulder and hip pains we used to have! It's really a great night's sleep! The customer service is also fantastic! We had an issue with our delivery, and the Big Fig customer service was great to deal with and did everything in their power to make the situation right. We could not have asked for more! Great people - great mattress!!
Thank you for Big Fig! A good night's sleep and a good night's play!
We did our research and ordered the Big Fig mattresses-- we expected a lot and they did not disappoint
My wife and I were really excited to get our Big Fig delivered. Right away, we noticed the difference in firmness compared to our last mattress. The Big Fig was firmer but in a good way. It's the kind of firmness that decreases back pain and increases our quality of sleep. We can tell this mattress is going to be with us for quite some time, which makes us happy because everyone knows how tedious mattress shopping can be!
We find the bed to be very comfortable and so far we are loving it. It is not losing its shape. And thank you very much for the jam. That was very sweet of you!
We have been sleeping on our Big Fig Mattress for over a month now and are very happy! We noticed a difference right away as it was delivered. When our old $3,000 king size mattress was removed, it nearly folded in half almost like a taco. We couldn't believe we had spent so much money on it and it didn't last! There was no "folding" the Big Fig. Even with its sturdiness, it is incredibly comfortable and we are finally getting a good night's rest without waking up to our typical aches and pains from sinking into our old mattress. We purchased the king size bed because we also have 2 large dogs who seem to love it as well! We're confident this mattress will last us a very long time.
After many years of sore back issues this bed has provided great relief and very comfortable sleep. The quality construction is apparent.
My husband and I have been using our Big Fig mattress for over two weeks and absolutely love it. It is the deepest sleep that I have had in a long time. Our old mattress did not have much support so my husband and I would wake up every morning with some new ache or pain. He has back issues and I have a shoulder issue. So, it was difficult to sleep through an entire night. We started looking around at mattresses and quickly realized we were not memory foam people. Just did not like the feel of it. We needed something that was solid and firm, but still soft and comfortable. We have found what what we were looking for with the Big Fig mattress (Queen Size). I can't explain the technical details on how the bed is made. I just know that I have never slept on any thing so firm/sturdy before. The pillow top is just enough to make it very comfortable. We also ordered the White Glove delivery and was very happy with the service. They were there on time and quickly setup the bed. We are very happy with our purchase!
This is by far one of the sturdiest beds we've been in together. The sides of the mattress hold up better than any other mattress that we've had and recovers quickly. Looking forward to lots of good sleep on my Big Fig.
My Big Fig Mattress has transformed the way I feel about going to bed every night! I used to dread restless nights and now I find myself having my most restful sleep in years. The mattress itself is firm and substantial yet soft and comfortable. I feel like I've finally found a mattress that won't give me back pain or wear out in a few years.
We LOVE our Big Fig mattress. It's sturdy, firm and amazingly comfortable. Pocketed coils make movement in bed unnoticeable. We have been sleeping so much better since we made the switch. We recommend this mattress to anyone looking for an excellent sleep experience.
I love it. It's very firm and gives great support, especially in the lower back section.
Something that has really surprised me is the fact that the mattress stays cool at night. I'm a very hot sleeper, so I expect to overheat throughout the night. So far, with the Big Fig, I haven't. We received the Big Fig, and have been using it for a week or so. I've been pleasantly surprised with the level of quality, and the fact that it does what it says it does on the website. It's been great for both my Wife and I so far.
When I initially got the big fig mattress the first thing that I noticed was how heavy it was. I was shocked and when I looked more at it I could tell that the heft was from the build quality. I'm used to the box springs that come with mattresses breaking after a bit of use, so it was great to see one built so well. When I initially sat on the mattress I was impressed that I didn't immediately sink into the mattress. It has been a long time since that has happened. I absolutely love sleeping on the big fig. It doesn't cave in or form weird crevices that usually come from a heavier person sleeping on them. I also noticed that the big fig sleeps cooler. I didn't wake up covered in sweat like usual. I have also noticed a decrease in the amount of tossing and turning during the night. It's really easy to get comfy and stay comfy on the big fig. It is a strong and supportive mattress. I highly recommend the mattress to everyone, I cannot rave enough about the big fig.
I’m plus size and my boyfriend is tall. It’s great to finally see a mattress that’s made just for us!
We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. Over the span of many visits, Barbro patiently took time to walk us through our many options. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product.View More Reviews
We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. She spent the time to help us understand the company, our options and find the best bed for us. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy!
Barbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She is familiar with all high end mattress brands and I've learned a lot from her. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home.
I have been shopping for mattress for a while. A friend recommended Hastens. Boy, it was the most comfortable mattress I have ever slept on. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Thank you Barbro for your help today.
After being discouraged by an unpleasant salesperson at the Upper East Side location. I ventured to the SoHo location where the salespeople were much friendlier. I ordered a very high end mattress in which I have waited three months to receive. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. That date came and they tried to deliver well before the delivery window. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. This isn't the high-end customer service you would expect from a high end store. Very disappointed.
This is a review for treatment in their union square/flatiron location. Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). He called my son a she because he is completely ignorant about the Sikh faith. I wish I was not so angered by this experience but it's very hard to give someone so visibly racist the benefit of the doubt.
Worst value ever! $15,000 for a mattress that becomes hard as a rock. And their warranty is a total scam. When you call to complain, They send so-called technicians over who just turn a few buttons and then tell you that you may have a problem when they can't improve it. Then they lie to their supervisor on the report. Unbelievable. Stay away!
Wow, the men working here ? superb,They were able to help me have bedding shipping out to California by the time I get back.The natural materials are a big selling point. And to rest on it feels like being in a supportive vat of whipped cream pure luxury.
I bought my Hastens bed 8 years ago and I still look forward to sleeping on it every single night. The customer service is polite, friendly, and helpful. I recommend you take the time to test each bed out properly to make sure you're making the right choice. It makes you think seriously about what position you sleep in. They give you ample time to try everything, and will even give you a blanket and turn down the showroom lights. After all, it is a hefty investment. Also, they aren't kidding when they say you have to religiously flip the mattress during the first year or so to make sure it settles evenly. My salesperson would call me when it was time to flip it again. Now that is customer service!! Follow their advice, and you'll be the proud owner of a solid and comfortable mattress 8 years on.
Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle -- where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.
After spending so much on a mattress I would expect it to be comfortable for many years. I have clear indentations on the bed, and asked customer service to help remedy the issue. They came over and told me a needed a new topper for $3200, and then it would be fixed. I bought the topper and 2 months later, the issue was not resolved. Customer service came back over to evaluate and told me to walk on the mattress to even it out. Definitely not worth purchasing to go thru all this trouble. Also, they said the $3k topper would remedy,w which it had no effect except ripping e off yet again.
We purchased a bed from Hastens about a year ago and could not be more dissatisfied. We've attempted just about everything to make the bed more comfortable (taking the topper off, putting on a wool mattress pad, cotton pad...). The bed is NOT worth the price and the horse hair toppers are just plain uncomfortable for everyday use (in the store they will feel great). My suggestion is to look elsewhere. Also, the bed weighs a ton, they'll tell you to flip and rotate it every few months, plan on getting a few people to help.
I originally bought three Hasten beds ($10,000+) for my home including a split king mattress/box-spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($200) to help alleviate the feel of the crack. What I got was a "too bad for you" response. This to me, is unacceptable at these prices. Their customer service should be much better than this. If you buy one, better hope you do not ever have an issue with the bed.
I never thought about beds as an investment until I came here. The store is beautiful and staff super friendly. They even have their own parking lot which is rare in West Hollywood. A little bit about the actual experience.....I felt very little pressure to buy a bed. The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). He didn't want to sell me a bed unless I really experienced it and enjoyed it. I had probably come into the store a half a dozen times by now. Each time I walked out empty handed. But every time I went in, they treated me as they would a new customer. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. They do require a little maintenance every now and then but it goes a long ways. A great product, awesome manufacturer warranty and superior customer service. I had to take the plunge.....What was I waiting for??? Long story short....I closed the deal and couldn't be happier!
The best bed in the world. Prices will range from 9000 all the way to 150,000. Yes. Dollars. Our salesperson (Peter) was professional but also friendly and just there to help you pick the best bed. We are happy with our Luxuria bed purchase and can't wait for it to arrive at our home.
First things first...if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. Linus and Anna took excellent care of us. Just recently I also met Andre who was another absolute pleasure to speak to. One of the perks of Hastens is that you can choose a custom size bed. So my wife chose a slightly larger one. It turned out that standard sized sheets wouldn't fit our bed. So we called Hastens for help. Linus found us custom sheets and had them shipped to our home. The sheets fit perfectly. They are also very soft and strong. They have lasted very nicely. These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. The beds are all handmade. The quality is so great that you never need to buy another bed again. They offer a 25 year warranty. And even offer a service to come out and flip and fluff your bed twice a year, for free. We have had our bed for 4 years now and it still feels like the first day. No pains. Sound sleeps. Sometimes, it's actually too comfortable. My wife can't keep her eyes open for more than 5 minutes after she enters the bed so we can never get through any movie together. So in conclusion, you invest once, and never really need to again, and on top of it you get service fit for kings for the rest of your life. You basically never have to worry about your bed. Someone is always watching out for you to make sure your purchase lasts and lasts.
I came to Hastens West Hollywood today to browse their selection of Swedish mattresses. The location of this Hastens is very central. It's on Beverly Blvd and Robertson. Beverly Blvd is lined with many high-end, hip furniture stores, so I wasn't expecting Hastens to stand out in my mind when compared to all the other stores. But surprisingly enough, I really enjoyed my experience at Hastens on Beverly! I found the owner to be down to earth, knowledgable and friendly. I liked how he really believes in his product and that he himself owns several Hastens beds due to the sheer quality and ergonomic support that each mattress provides. I liked how the store had a selection of all the different beds, from the very beautiful black fabric "Vividus" bed, which is thought to be the world's "most exclusive bed," to cute peach and white checkered twin beds for the children. My favorite? The country-quaint green and white checkered mattress at the far back left corner of the store. So cute!! So Spring!! The store itself looks very "Swedish." Light wood colored floors and most beds in the characteristic Hastens blue and white checkered cloth. I like the metal lift in the store for handicapped customers. I also like the ample free parking in the store front for customers as well! The silver/stainless steel accents are also a nice touch to the store's modern look. Hastens on Beverly is a really great place to shop! I was hoping to catch a glimpse of one of the celebrities that bought from this Hastens, but no such luck today!
This store would be a great place to hang out and read the paper because the beds are so comfortable. The staff is friendly and knowledgeable and not pushy at all. Sverige är fantastiskt!
I would absolutely not recommend this company due to their poor customer service and being sold to on terms that they cannot fulfil. We placed the order with them based on their promises, but they have reneged - and all this is in the terms and conditions according to an email we have received from them, so there is nothing that we can about it. Communication is appalling. For a company that prides itself on sleep, they do not care about making life additionally stressful.