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BedInABox® is one of the original trend-setter brands to sell mattresses to customers in a box. Having started with a small selection of all-foam mattresses, they have added mattresses in a variety of design options and firmnesses over time including pocket coil hybrids and all-foam choices. With 6 mattresses to choose from, their mattresses range from 9'' to 13'' thick. Overall, most customers report good experiences, but there were some complaints about durability and firmness for some.
Raymour and Flanigan sell a variety of mattresses including many name brands, but they also sell mattresses under their own label - Bellanest, which is a line of extremely affordable mattresses. Their mattresses come in either memory foam or hybrid varieties, and most find them comfortable though there are some that claim durability issues.
Based on our aggregated reviews and our scoring method, we recommend Bed In A Box in this match up!
See Our Full Review of Bed In A Box
Bed In A Box: 8.7/10
Raymour And Flanigan: 7.4/10
Bed In A Box: 8.8/10
Raymour And Flanigan: 7.4/10
Bed In A Box: 8.6/10
Raymour And Flanigan: 7.5/10
No Back Pain:
Bed In A Box: 9/10
Raymour And Flanigan: 7.4/10
Bed In A Box: $399-$2598
Raymour And Flanigan: $219-$759
Bed In A Box:
Get Yours Now
Raymour And Flanigan:
Get Yours Now
Online reviews are a great resource to discovering if a product will work for you. Overall, these mattresses are rated well by customers, but there are some that didn't agree with the feel of the mattress. Take a look at the reviews and specifics below to learn if these mattresses will work for you.
A supportive mattress isn't always a very firm mattress. Good support means that it lines up your back and spine -- leading to a healthier night sleep. Unfortunately, these mattresses aren't the best in terms of support. Most are satisfied with the supportiveness of the mattress right after purchase, but some folks felt like support was lacking over the long term.
For those that like the lay close to the side of their mattress or have mobility issues, even edge support is very important. At first, these mattresses do a good job with edge support, but some may find that it changes over time.
Every mattress buyer is looking for a mattress that will continue to sleep comfortably after a decade. Though there are some reasons, like dust, that would mean we wouldn't want to sleep on the same mattress for over 15 years, we all hope that our mattress would still last that long. These mattresses are competitive when it comes to durability. Most customers will find they last over 7 years, but some have reported not loving the overall feel. If you are a bigger than average person, review the mattress specs before buying.
Some folks were completely satisfied with their new mattress, but others had issues with the feel. Even though some folks appreciate these mattresses, they have lower customer satisfaction that average overall. Read on for more specifics if you are interested in buying.
These mattresses don't fit the needs of everyone in terms of support. Though some customers are happy with their purchase, others have had issues with spine alignment. If you are thinking about buying one of these mattresses, take a look at the specs to make sure it will work for your body.
Overall, edge support is extremely important to those with mobility issues. Others aren't as tied to it as a end-all for a good mattress. These mattresses are not as supportive overall, so if edge support is very important to you make sure to do some additional research.
In addition to being well supported, having a long lasting mattress is what shoppers are looking for. We all wish our mattress will last a decade or more and still provide us with cozy comfort. Unfortunately, not all customers regard these mattresses highly overall on durability, and some have had some problems over the short term. If you are considering using as your full time mattress, read over the specs and policies to make sure it will work for you.
I had great hopes for this bed; however, it is just too firm. Our former memory foam mattress lasted about 7 years, and my husband and I were beginning to have lower back pain because the bed had broken down and was too soft. Prior to that happening; however, we were very happy with the bed. Unfortunately, the manufacturer was no longer in business or we would have just purchased another.
After lots of research of reviews, etc., on the internet, I settled on the pacbed original 11." I was a little concerned about the only complaints being that the bed was too firm, but I thought we would try it and we could also buy a topper if it was too firm. First, the gel memory foam on the pacbed is different from our former bed, which conformed to your body. The gel memory foam simply depresses where you lay, more like a traditional spring form mattress, instead of enveloping your body. In addition, the three inches is not sufficient because you end up depressing through to the support foam, which is very hard. For reference, I am 5'7" and 145 lbs. Both my husband and I have had hip pain since purchasing this bed, and I can no longer sleep on my stomach. I have forced myself to sleep on my side with a pillow between my legs, which is the only way I can sleep comfortably and not wake up in pain.
We bought a 3" memory foam topper that was returnable (through another vendor) to get us through the 60 trial period, but it has made our bed ridiculously high (14") and while it does help relieve the pressure points, it just does not measure up to our old bed as far as comfort goes, and I still have issues with my arms falling asleep when I sleep on my stomach. Sigh. Unfortunately, this is going back when our trial is up in 30 days.
I also find it odd that I cannot figure out how to leave a review on their site. Perhaps they don't let you review until the full 60 days has past.
I'm giving this product 3 out of 5 for now. I suspect it will go down to a 2 unless it miraculously improves in comfort.
I researched the best I could online. SleepLikeTheDead.com appears to be, purports to be, a non-biased review organization. They rate this product higher than any other. And report 380+ customer reviews in part of their opinion.
"The ratings – based on 380+ consumer reviews gathered using an unbiased, accurate methodology – show how Bed In A Box mattresses compare to the average mattress."
Problem is, I can't find any customer reviews on the BedInaBox website. I can't find anywhere to leave a review on their website. I can't find any ling on the SleepLikeTheDead website to provide a review. So, I'll leave it here, with the other 5.
I purchased a twin for my son and a king fro myself. My son's mattress has no "off-gassing" smell. My mattress smells like it became moldy in the air vacuumed packaging, and is going on 5 days of a smell I can't sleep with. The smell has permeated my down comforter and I suspect I'm going to need to replace it.
My son says his mattress is fine and has no issues with comfort.
I have issues with my L5/S1. My previous mattress caused me discomfort. This mattress makes my back pain unbearable. I can't sleep through he night and have pain all day long. I am resorting to sleeping on the couch while I wait for the 60 day trial period to end.
The bed does not give in enough. My hips are raised while my L5 is forced down. It's basic physics. Even if you don't have L5 issues, this mattress will certainly encourage it. If I slept on my side, I'm sure it would not be an issue. I don't sleep on my side.
Not impressed. Not impressed with SleepLikeTheDead or BedInABox.
I can only hope that they don't expect me to ship this thing back to get the money back guarantee. I don't have the equipment to make it compact and vacuum packed that they do when they shipped it to me.
I LOVE this bed!!!!!! While shopping for a new mattress I wanted to try a non traditional online mattress retailor. I first tried CASPER beds and that bed was so uncomfortable I could only sllep on it for 4 nights before my wife made we change back to our spring mattress. This was our next bed and after a week we decided we would keep it for good. The customer service during ordering was great . I really liked the try in home no risk policy but dont worry you wont need to use it cause this bed is amazing. It is just as comfortable as the Temper-pedic beds I tried in stores. Give this bed a try whats the worst that could happen.
Arrived in a very manageably sized package, I didn't have any off gassing issues, and the bed is every bit as comfortable as I'd hoped so far.
Excellent..just what me and my wife needed
Not as comfortable as I imagined
We recently ordered the PacBed Original and a foundation, King, online. Ordering was straightforward and easy. Communication from Bed-In-A-Box was timely and done via email. Our mattress and foundation arrived within four business days. Set up for the foundation took about 20 minutes - directions were easy to follow and assembly was without hitch. Unboxing / unwrapping of the mattress was quick and again, easy, taking about 4 minutes. This king size mattress is a bit heavy and unweidly to move into place on the foundation but with two people it was done within 30 seconds. Total time to set up: 30 minutes! Note: There was no smell to the mattress.
The mattress feel is firm. You can barely feel another move, toss or turn, or get in or out of the bed. It did take a few days to adjust to the feel of the mattress and getting a quilted mattress cover helped in adding a bit of 'cushion'. The first few days my husband and I woke up stiff...though we believe that was due to staying in one position rather than tossing and turning or lack of support.
After two weeks sleeping on the mattress...we love it! It's comfortable. Neither of us toss or turn anymore. It provides quality support. When we need to replace our other mattresses, this will be the one we buy!
Bought this mattress to replace a pillow top mattress that was showing some wear and not very comfortable any more. Very pleased so far. Our son recommended bed in a box after he bought one for himself 2 years ago.
We recently purchased a 'Bed in the Box', everyone thought I was crazy, but the online research and reviews were great so we decided to give it a try - we are very happy with the mattress, the ordering process and delivery.
Great price. Quick delivery. Super comfortable ! My husband is up by 6:30 AM having never slept better!! Customer for like!
My husband and I love this bed. It is extremely comfortable and supportive, without being too soft. The warranty plus the 120-day money back guarantee are unheard of and excellent. I am so excited to have this bed for a long, long time!
Our 8 year old Tempurpedic no longer did the trick. Sore backs for both of us every morning. Our new mattress is great, easy to move and unpack, no off-gassing, and so comfortable.
Been sleeping on the mattress for several weeks now. I would call it firm. It's very comfortable for me as a stomach/back sleeper. I thought it might be too firm for my wife as she is a side sleeper, but she is happy too.
I'm not sure what I was expecting at first, my initial shock was that it was literally a bed in a box. From visiting with others about a foam mattress, we were told to 'break' in the bed by walking/jumping on it. Now the bed has settled quite nicely. We are sleeping much more comfortably and soundly. I truly wake up with few to zero aches. Overall, BedInABox was extremely easy to purchase from, quick to ship and so far a great product! I only hope it continues to get better through the years!
Very firm, very comfortable bed! No backaches! In fact, I like it better than our tempurpedic!
Comfortable, but a little firmer than I expected.
Have only slept on it 3 night due to being out of town. Seems good so far. It is an adjustment from sleeping on a inner spring mattress for 50 years. The mattress was a little firmer than I expected. I want to give it a good month before I can truly give it a thumbs up or thumbs down.
I bought this to replace my old mattress. It is a little firmer than I expected but overall nice mattress. I do sleep better.
initially my pacbed felt far firmer than my tranquility I had before, and its supposed to be the softer bed. after 1 week I think I like the bed but I really need more time to know for sure.
We've only had our mattress for 8 days, so it's a little difficult for me to give it a full 5 stars. I bought this mattress over my husband's mild objections, really worried it wouldn't work out. So far, it has. I'm sleeping much more comfortably than I have in a year. I'm a side sleeper and can only sleep on left side due to medical issues. I've developed arthritis in left hip. Happily, I'm not waking up in the night because of pain in my hip and feel rested and ache free in the morning. My husband is feeling more rested, too. The 2 things I'm not so happy about are the mattress seems concave. I actually feel like I could roll over to the middle when my husband gets in bed. I don't like that; what will happen in the future? Also, I can feel him move around. I was counting on this being motion free. I should have gotten a king and or a higher quality mattress. I've already recommended Bed in a Box to a friend.
My wife and I are sleeping much better since we got this bed. I haven't had any of the neck pains I used to have with our old bed. Setup was pretty easy and was accomplished without problem.
The bed came and was easy to assemble. We also bought the box spring which was fairly simple to assemble. The bed is firmer than I am used to
I explained that I was waking up every morning with back pain. For giving a company $1500, I would expect some kind of customer support. Instead I was told my mattress was past it's "try period" therefore there was nothing they could do. Many mattress companies offer a comfort guarantee. Not these guys. Regret my purchase 100%.
The Tranquillium mattress is not at all a firm mattress, I strongly advise against it to those who really want a firm mattress. I can honestly say that is more near a medium -soft mattress . I don t understand why is a mattress #firm# I have to leave with that piece of crap since I can not returned because I have opened it when my furniture came after 3 months. That was my 4 a mattress( and last) bought from this Company. I am so disappoint when a company try to sell something that is not even closer at he reality.
I recently bought a King Original for home after having a Queen size for our travel trailer for 10 years. The one in the trailer is still doing great and looks new. We are Very pleased with our King at home. The Bedinabox replaces a Tempurpedic we have had problems with for a few years now. Back pain is gone and this bed feels great in whatever position I sleep in. The Bedinabox costs a fraction of what the Tempurpedic does. There is no chemical smell when first opened. The Tempurpedic stunk bad for over a week! Really. Very, very pleased with this purchase.
I run an AirBnB out of my home. I rent 4 rooms and every room now has BedInTheBox mattresses. Many guests have gone on to order their own for themselves. I ordered this Azul bundle for my last room. I always sleep on new mattresses before my guests do to be sure they are ok. This one may be my favorite yet. Always fast shipping and great customer service as well.
My husband and I were not sure if we would like the new mattress but turns out it's perfect. We are sleeping better and loving the new memory foam. Thanks for the help R&FView More Reviews
We were a little scared to change from a mattress with springs to the new memory foam. WOW, what a great choice though. The memory foam conforms to your body and is so comfortable. The aches and pain of growing older have disappeared when sleeping on this mattress.It just supports your every need when you sleep. Would buy this mattress again in a minute after using it! Thank You Raymour and Flanigan
My mother bought a mattress 1 and half years ago. They came out, checked the mattress, told her she wasn't getting a new one cause she sweat on the mattress. Only took pictures of where she sweat which was one spot, it's not like they are going to resell the mattress. And they should correct the guarantee that if you sweat don't call us. Some guarantee they have. They didn't even check that the mattress was sunk in on both sides. When I sat on it I fell in it. And we have rotated the mattress. I will never buy from them again and I will tell all my family and friends as well. Thanks for nothing Raymour and Flanigan.
I am writing to this hoping someone on top will hear me out and re-consider the sales tactics. Your employees are salesman, not doctors. Customer knows best. After 9 wonderful years of having my 'firm' bed from Sleepy's it was time for a new bed. I would have returned to Sleepy's for my mattress needs, but they closed down their Waterbury, Ct. location. And so, because I had done business with R&F in the past with furniture, I thought I'd try buying a mattress from R&F.
Now from my sleeping experience, which is above all other professional bedding experiences, I was determined on getting me another 'firm' bed. Who knows my back more than my back? So I walk into the Waterbury Location and immediately I was approached by a sales rep. I told her that I am looking for a mattress. As we walked to the back of the store, she asked what type of mattress I had in mind and I told her a firm mattress. She then begins to ask me what side do I sleep on? I told her that I am a side sleeper. She then said, that for a side sleeper plush is the recommended mattress. I told her well thats against everything I believe in. I then told her, that I walked into R&F with my mind set on buying a firm mattress due to my previous mattress experience. She has me try out two plush queen beds.
One was too soft, but the other at the time felt like it may have been what I needed. She says, I'll give you 15 minutes on the mattress and I'll come back to see what you think. She comes back to what felt more like 10 minutes and asked what did I think. (I now know a mattress decision takes way more than 15 minutes.) I told her the mattress does seem that it will do the job. Plus, hearing all she had to say about plush being for side sleepers made me feel like I may have been wrong with my own idea of a firm bed. Even a manager came by to help me understand that side sleepers use plush. He even stated, 'firm is one of the most returned mattresses.' They also convinced me to buy the platinum warranty just in case it doesn't work out. I make the deal. What a regret!
I should of listen to my body! The bed arrives and my first night on it was great! But on the 3rd day, I woke up with with a stinging feeling on my hip side. I went back to R&F and spoke with the manager and he said, it may be that my body is adjusting to the bed and that I should give it more time because I have platinum coverage. I leave thinking he may be right about me adjusting, so I go back home. But I now see, more time sleeping in a bed that wasn't for me wasn't good advice, medically speaking. Even a healthy back can get harmed sleeping on a bad mattress. The manager who said I should give it more time was really saying to me, leave the knife in your hip some more, I'm sure your body will adjust. What ridiculous advice from him having no medical background, and stupid on my end to have listened! About a week later with sleepless nights and painful mornings, I wake up in tears and in much more pain.
Now, I went back to the Waterbury location. I see the same saleswoman and I tell her please get me out of this bed. She says, she's gonna get the manager. I think his name was Jim. I don't know what was with Jim that day, but he would not listen to my experience with this plush bed. It seemed as if he was upset that I was exchanging my bed and would not give me his ear. I wanted to give him my reasons on this whole plush idea for side sleepers may not be for EVERYONE. I wanted to tell him my experience on this plush bed and that maybe what is recommended may not apply to all customers. (During my research on mattresses, I read an article that strongly agrees that firm bed is for side sleepers) But seeing that Jim was acting irritated and insensitive to me, I felt so offended that I left pissed off out of the store and made a complaint to the customer care department of R&F on the manager of the Waterbury, Connecticut location.
Hours after walking out. I received a call from Newington, Ct R&F. The manager tells me that he heard through the district manager that I needed help exchanging my mattress and that he wanted to help me out only if I come to the Newington location. I wasn't too happy about the half hour drive there, but I really needed this issue to be resolved and was willing to invest my own time. The manager there was awesome. He heard me out and even agreed with me that the plush idea for the kind of built size of a man I am wasn't a good bed referral. A Firm mattress should of been recommended, due to my size and previous experience with a firm mattress.
I also expressed to him that I had wished I made the first decision or first mistake on my bed and not R&F. I felt now my warranty will be used up on what I believe was R&F fault by not listening to me before the initial sale, and the complaints after the sale. He told me not to worry. He will waive the 95.00 delivery fee and make this sale like a first time sale. But that if I don't like the new firm mattress, then I would have to pay the 95.00 for delivery. I agreed. I was very happy to know I finally am going to get some real sleep... not so fast!!
Here's the topper!! The second bed arrives. The delivery guys begin moving the bed out of the truck. One of the guys is out of the truck and the other is inside the truck sliding the bed out. When the bed was about to exit the truck, the guy inside the truck lets the bed drop to the ground. The bed bends at the corner due to the impact. I immediately said to the guy, 'Hey!, thats a thousand dollar bed and you shouldn't of done that. And especially in front of the customer, me!' I asked the other delivery guy in Spanish, because he knew little English, what happens if I reject this bed and don't sign because I seen the way my product was handled and now I'm concerned it may have been damaged? He replied, 'It'll be ok. You should see how we handle them at our warehouse.'
I was shocked that he said that, but at the same time I thought maybe the beds can handle such abuse so why fuss for another one. My new mattress is gonna get abused at the warehouse, like the driver said, before I even see it anyways. They put the bed down, I inspect it and lo and behold!! Now, theres a visible hump in the middle of the bed and a slope on the top corner of the bed where the driver let the bed drop. Complaint was filed again on the drivers handling of my product and his remark about how they handle all other mattresses at the warehouse. Finally, I am hoping this matter falls in the right hands and that I am dealt with immediately. I will be continuing my complaint until I am heard. If not, I will do whatever it takes so that I am heard.
**Update** 08/12/17 A foam mattress was selected and extremely discounted due to my awful experience with R&F. Two months later the foam mattress is not holding up. It feels like a plush foam now. My hip pain is still there. Very uncomfortable at night with both the bed failing to support me and also my hip waking me up at night. For the record, I've never had a left side hip issue. I hope there is no long term damage done to my hip. My advice stay away from this company. Their sales tactics is too aggressive, especially on a product that takes time to make a decision on. They're after your pockets with their aggressive sales tactics, and not after your well deserved beauty rest. I recommend going to an all mattress store next time.
After purchasing a mattress from the Raymour and Flanigan Store in Brick, NJ it was delivered with a fee to my residence. After sleeping on the mattress I began to get suspicious of the mattress I received. It did not seem to be the ultra firm mattress I purchased at the store. After researching my bill and the tag on the mattress I was able to confirm that the mattress was indeed not the one that I purchased! In fact it was a totally different brand.
I went to the store that I purchased the mattress at in Brick, NJ to discuss the problem. Come to find out they said that they don't even sell that brand mattress that I received upon delivery to my house. So they basically told me that I might have switched up the mattresses and tried to scam them! They were unwilling to give me any compensation and the accusation that I was trying to scam them is ridiculous! Lesson learned DO NOT BUY FROM RAYMOUR AND FLANIGAN!!!
I am an Interior Designer. I ordered this mattress for a rental house in Southampton. This is a mattress that will last. It is firm however the top is cushioned and soft-- without a pillow top! I find that pillow tops tend to sag or loose their plumpness ( usually on one side) pretty quickly so I never buy them. It is a high mattress so make sure you measure how high you want your bed to be. Go with the 5" box spring and if you need it lower go with a Bunkie board.
I need a firm support, but also have a 5" memory foam from my previous bed on top. The combination of the two works best for me. The pillow tops do not offer me enough firmness. I am very happy after 5 days.
The original box spring ordered was too big; the team from R&F returned the following day with a replacement.
We purchased this recently for a spare bedroom in our home. It's been used by guests of ours and the tell us how much they like it and how comfortable it is. We are very pleased with our purchase!
I sleep on this every night, and i'ts very comfortable. It was worth the money.
We need a bed for our guest room. Because my mother-in-law will be using it has to be comfortable but will not be an every day bed. This fits the description for us. We got it on sale for $500 and at that price it is a steal. Great for the price.
I love this mattress comfort height is excellent. Love the split box spring easy to get into my apartment. Would recommend to all my friends.
Great product for sleeping Dream comes easily You will like this when you use this for your real life You can happily sleeping in this bed
First night great sleep in 10 years! I didn’t know what I was missing.
Finally a bed I can enjoy to sleep in. Exact firmness I’ve always wanted and the height ratio is solid
Great mattress and great company to deal with. Delivery and set up and removal was so great and fast.
This mattress is amazing is like sleeping on clouds if there were such a thing.....
I am truly in love with our new mattress. Previously I owned a plush mattress but my husband and I experienced lower back discomfort and tightness in the morning. We decided it was time for a change and that we needed something more firm. We tried out 5 mattresses in the store within our price range and decided to purchase the Bellanest Imperial Firm King Mattress. We could not be happier, it is the perfect amount of firm for us and we no longer wake up with lower back pain. Also as first time owners of a king bed we are loving all the extra room. This mattress was a great find at a good price, and I absolutely reccomend it to anyone looking to switch from plush to firm for extra support.
Wooo This is the mattress that I need to sleep the whole day. Delivery and attention in Raymond and Flanigan is the best experience ever!!
So far I believe it may have being too firm for my wife as she is saying her back hurts. For me is ok no problems at all. After all for me is an ok matres.
Very nice. Bit more in height than old mattress. Having a disability,little harder getting on it. My shoulder & neck pain is 90% less now in the morning. For the on sale price&comfort, it's great!
Great mattress for my back pain. Very comfortable after a hard day of work. My wife neighbors came over and laid on it and tested it out. They will now head over to Raymour and Flanigan to purchase the same mattress. One of my neighbor bought the bedroom set this mattress was sitting on in the store now she's going to go back and get the mattress and box spring for the complete set.
Very comfortable and helped me sleep through the night!! No more back pain!!!
Just in love with these mattresses it is so comfortable I bought a queen size for myself and this full size for the guest room. So far it is doing wonders I just don't want to leave my bed in the mornings it was indeed a great buy.
This mattress is a little too firm for me. I would like to have had it a little softener. Thank you for your prompt service.
I just received my mattress. Right now I have mixed feelings about it. The majority of my life I have always slept on a super firm mattress. This is the first new mattress I'm sleeping on in over 10 years. I selected the Bellanest Firm but it does not feel firm. Not exactly soft but not really firm. It is nice, well made and I have no problem falling asleep. I'm getting use to it. I'm happy to have a well made new mattress. The Raymour and Flanigan sales person was very helpful. I would not describe this mattress as firm. A bit cushy.
I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). I was told that I had to wait 30 days to exchange the mattress. So, I had to either sleep on the rock hard mattress for a month and damage my lower back or sleep on a different bed. I told the manager of the store that the bed was not close to the one I tested in the store. He told be the demo beds in their showroom were beaten up, and they couldn't be relied on to know how soft or firm the actual beds would be that are delivered to the home. I described the factory defect with the base, and was told that usually customers are forces to have the base manufacturer (reverie) service their own products an R&F doesn't get involved, but he would make an exception and replace the defective base I received when I switched out the mattress. R&F sells the lowest model of the reverie base with their beds. These bases are very cheap, and R&F does not back them up. Instead, they refer customers to reverie for service. Reverie's customer service is extremely slow, and their reps do not have basic knowledge of the products. So, if you buy a bed from R&F you should plan on replacing the base in short order, or sign on to endless negotiations to get the base repaired. So, about 2 weeks after receiving my "new" bed from R&F I am stuck with a broken base and a concrete slab to sleep on. R&F refuses to address the problem until another 2 weeks passes (even though they delivered a defective base to my home and a bed that is not even close to the one I tested in their showroom). Classic bait and switch. In the meantime, I am sleeping on an old bed in a spare room and storing their defective products. I only have the manager's promise to replace the base and approve the switching out of the mattress in a week. If the next mattress turns out to be different than the beat up ones in their showroom, I am stuck. By far the worst experience I have ever had with a purchase of a bed. Also the most expensive bed I ever bought, close to $4000 and counting so far. Basically money and time wasted. My last rodeo with R&F.
I bought this mattress for a new apartment we were building we just moved in 2 weeks ago, we can not get a decent night sleep on it, its hard as a rock and not at all like the one we tried in teh store, upon going to the store, we were told since we didn't buy a mattress protector(which is a scam as we weren't offered any to buy or even say we didn't want it, they wont do anything the mattress is hard as a rock, they all lie when they tell you you can try it out and the if you do not like it they will retirn , so much for their 5 year warrantee, do not ever trust this chain
It is now 1 year since we purchased a brand new king sized mattress and adjustable bed frame from R&F. We did purchase the Platinum Protection Plan. The purchase process was good but since that day, all downhill. First, the assembly and installation of the bed frame was bad. The assembly was done wrong which resulted in the bed frame being stuck with the head and feet positions elevated. 136 minute wait on the Platinum Protection service line before I gave up and called Reverie. They instructed me on how to lower the bed, re-program the remote which then identified the problem as a bad remote. Since it was just installed I had to go back to R&F. Called service again and was told to expect a call within 48 hours. Nothing. Called the store and received a call back at the end of the day. A new bed frame was going to be delivered. Wow, great (or I thought). Bed frame delivered and assembly team identified that the first frame was assembled wrong. New frame in and all good, well only for so long. This weekend when I tried to raise the head of the frame, no response from the remote. Changed the battery and still nothing. Crawled under the bed to go through the re-pairing process and noticed that the control box light was off. Tried calling R&F as we have a Platinum Service contract. Got voice mail and left a message. After my last experience, called Reverie customer support and left a message there. Reverie called back a few hours later, walked me through some trouble shooting and their first thought is a failed control box. Now per the R&F Platinum Service agreement, that gives me a new bed frame. Let's see if R&F ever calls back. Reverie however is sending me a new control box (they were willing to have a service technician come to the house but given COVID and the Pandemic, trying to avoid unnecessary people in our home) and I will install myself. Now I have to figure out how to get my money back from R&F on the Platinum Protection Program as it is a waste.
Don't buy here....mattresses are defective and dirty...box springs don't match
We bought the mattress 2/2/20. This mattress has broken down so bad that we both have pains from base of spine running down our legs! Wheat on vacation and stayed at the marriott for two weeks. All the pain went away. Came back sleep one night on mattress and all the pain is back. Paid over $1200 and there is no returns! Granted we did buy a floor sample, but it was the best mattress in the place, so we were told. 1 1/2 yrs later it is no good. The quality of there mattress is so bad and we are out $1200 for I would say 1 yr of good sleep and then the deterioration started. DON’T BUY THERE MATTRESSES,